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Glenn Bierman Delray Beach, FL
I am on my 20th week, 2nd set of aligners that do not fit and waiting for my 3rd impression kit so I can wait another 2 - 4 weeks to get the new 3rd set of aligners. I contacted Byte after 12 weeks and my teeth were not straightened. They have nothing in place to check the progress through the 13-week treatment. I wore the aligners religiously at least 22 hours a day and used their hyperbyte as directed.
Their customer service is horrible! I have been through 3 reps that say they are my primary contact to resolve my problems and they all disappear!
I requested a full refund as they had advertised when I signed on and now they will not honor a refund.
Pay more and get aligners from a more reputable company.
3 years ago
Reply from byte
Hi, we are so sorry to hear that you haven't been hearing from our Customer Care team. Your smile is so important to us, and we want to make sure to get you to those projected results in the safest and quickest way possible. Our team should be sending you check-in emails every 2 weeks to make sure everything is progressing as projected. Those emails can sometimes get stuck in a junk or spam folder. Additionally, during all orthodontic treatment, it is common to have to make adjustments as some teeth can be a little more stubborn than others and need more time than anticipated to fully move into place. However, our team is here to work with you and make sure you get your dream smile. We want to make sure all your questions and concerns are being addressed. Please reach out at 877-298-3669, during normal business hours MST Monday-Sunday and our team would be happy to assist! If none of our representatives are available, please select the callback option so the next available representative can give you a callback.
Sep. 20th, 2021
Corina West Dallas, TX
Service with Byte has been nothing but good. I've had all my questions and concerns answered right away. .
My Byte plan has also been very easy to follow.
3 years ago
Reply from byte
We are so happy to hear this. Thank you!
Sep. 22nd, 2021
Chellsea Tessein Trenton, NJ
TERRIBLE EXPERIENCE. The aligners hurt, and they consistently blame you for them not fitting properly on your teeth. And what they don't tell you is that the model that they send you - if your teeth aren't how YOU want them to be - you shouldn't approve it. I have a single tooth that sticks out that none of the aligner move at all. When you look at the model it looks like it's straight but when you turn the model it still sticks completely out. I got to week 13 and I had to completely restart my treatment because of "air bubbles", one aligner was literally hanging off my teeth and they told me to cut the aligners. Veronica, RDA is TERRIBLE at CUSTOMER SERVICE. There is no "guarantee" - I was told "With our Satisfaction Guarantee, we can provide additional treatment at no additional fee - as long as you continue to wear your aligners and save your previous sets!" Veronica indicated that this is not the case. Don't buy into the hype.
3 years ago
Reply from byte
Chellsea, thank you for your feedback. We want to provide all of our customers with a smile they love. We provide a 3D image of the projected results in order to see all angles of the new smile. Our team also checks in regarding the plan to see what the customer thinks and if they have any questions before approving the plan.
Our Aligner Guarantee, states if a customer has reached the end of treatment
and is not happy with the results our team can re-evaluate those results. If approved, we will provide additional treatment at no extra cost to get to the results we promised. Our Aligner Guarantee is contingent on having followed all of the treatment guidelines. These are outlined in our Guarantees page on our website under guarantees.
This means that if at any point during treatment those guidelines are not followed, such as throwing away previous aligners or not wearing them as directed, there may be a fee associated with re-evaluating that treatment. We would be happy to hear your feedback, address your concerns, and do what we can to help. You can send us an email at support@byteme.com or give us a call at 877-298-3669.
Our Aligner Guarantee, states if a customer has reached the end of treatment
and is not happy with the results our team can re-evaluate those results. If approved, we will provide additional treatment at no extra cost to get to the results we promised. Our Aligner Guarantee is contingent on having followed all of the treatment guidelines. These are outlined in our Guarantees page on our website under guarantees.
This means that if at any point during treatment those guidelines are not followed, such as throwing away previous aligners or not wearing them as directed, there may be a fee associated with re-evaluating that treatment. We would be happy to hear your feedback, address your concerns, and do what we can to help. You can send us an email at support@byteme.com or give us a call at 877-298-3669.
Sep. 14th, 2021
jdstep97 Madison, TN
VERY bad customer service! When I signed up, I specifically UN-checked the box for receiving text messages. (I did NOT want texts.) It's more efficient for me to communicate via email. STILL, I began receiving multiple text messages, even after I specifically text back that I wanted emails. That was red flag #1.
On 7/28/21, I get an email!! Byte asked me about my experience. By that time, my kid had submitted the dental impressions just fine, and we were just waiting for the aligners to come. I immediately replied to the 7/28/21 email (excited that Byte was emailing now, instead of texting). I replied that "I'd like to know more about the financial obligations.” Two days later and no reply, I CALL Byte, on 7/30/21. I spoke with a rep., asking to be sent the financing paperwork, or a link, so that I could go ahead and get the financing process and approval started. Well, instead of just sending me the paperwork or link, I'm told that someone will be calling me. So, that was red flag #2. Come on, why did I need someone to call me? I'm trying to give YOU my MONEY, but I need to wait for someone to call me. Just give send me the link or the paperwork, and let's get started. Unnecessary back-and-forth is a waste of time.
After the rep. said that someone would call me about the financing, I instructed him that someone should EMAIL me. Not call. But, sure enough, someone CALLS, AND they start texting. AGAIN. That's red flat #3. I did not text back.
On 7/31/21, and 8/4/21, and 8/5/21, I email Byte, asking AGAIN for documentation for setting up financing. When 8/8/21 arrived, and STILL NO FINANCING PAPERWORK, I just emailed BYTE and cancelled the whole thing. I’m sending my child to a local orthodontist (in a brick-and-mortar location) where I can conveniently speak with people when I need help, and I will not need to practically BEG for them to help me figure out how to send them my money.
If Byte cannot respond within a professional time, say 24-48 hours, with financing information, how would they be once they get your money? I just do not have time for such nightmarish communication experiences. It's like a bad online dating experience.
Fortunately, Byte promised to cancel everything. But I fear that if I'd waited a bit longer, after the aligners started arriving, they try to trap me. And I question many of the positive reviews. I’ve read that Byte will make offers for positive reviews. Someone on this site has posted that they were offered Byte Whitening Foam to submit a positive review. And I'm certain I received something similar (by email), but I immediately deleted the offer. Interesting, that before I could post this review, I'm asked "Did you receive a specific invitation from byte to leave this review"? (Had not, if it really matters.)
Finally, something else I’d like to point out. Seems that most bad reviews have someone from BYTE suggesting that they message Byte, at support@byteme.com, or call at 877-298-3669. All I have to say is good luck getting someone to respond from support@byteme.com!! And if you call, be ready to be told that someone will have to call you back. The person you need to speak with will likely be in a meeting. Someone from BYTE will likely email me to contact support or call. Fine, but it’s a waste of your time.
3 years ago
Reply from byte
Hi there, we appreciate you taking the time to provide your feedback about your experience. Our team is here to support every customer from start to finish. We encourage anyone to reach out with any questions or concerns so that we can assist where needed and connect them to the best point of contact. If you have not heard back from our team after calling or emailing, we would be happy to look into this. Please send us a direct message on Facebook and let's get you the support you need. In regards to leaving reviews, we encourage each customer to leave an honest review about their experience, whether positive or negative, and in exchange, we may provide a free item- it's your time, after all! If you have any questions, please connect with us and we'd be happy to help!
Aug. 17th, 2021
Bree Rasamny Putnam Valley, NY
I did EXTENSIVE research on at home braces options last year and decided to go with Byte over any of the others because I didn’t have a severe case and thought this product could help me the quickest. After a full year I can honestly write a review and am saying DO NOT BUY THIS PRODUCT. I wore my aligners EXACTLY as prescribed and not only did my teeth not achieve the straight bite I was hoping for, my actual bite is now negatively impacted and worse than it was before!! My dentist took before and after X-rays and confirmed this. I contacted the company asking for my money back as it not only didn’t work, it made my teeth and overall bite WORSE than before I started!!!! They said they do not give money back but will continue to send me more aligners. What good is that if each tray made my teeth and bite worse off? SAVE YOUR MONEY. Do not spend the $2300 on this product, like I did, to now have to be in a position to need real dental intervention and have to pay for that too.
3 years ago
Reply from byte
Hi, we are so sorry to hear that this has been your experience! It is important to us that you are supported throughout your whole treatment, so if this has not been the case with your Byte journey, we will want to look into this right away. If you have had trouble getting in touch with our team, please give us a call for the quickest assistance at 877-298-3669 during normal business hours MST Monday-Sunday and our team would be happy to assist! If none of our representatives are available, please select the callback option so the next available representative can give you a callback. You can also reach out to us via Facebook direct message. We want to make sure you are taken care of and are provided proper solutions.
Aug. 9th, 2021
Burke Lucy Sacramento, CA
You can tell Byte is run by millennials. Everything is awesome! ...until they have to get back to you on some detail like getting x rays from your dentist before moving forward. A month later, I still haven't heard back from them after multiple emails and texts requesting information. Johnny C, their VP of Sales, emailed me (likely automatically generated) to ask if everything is okay a week ago so I responded to say I still haven't heard back from them on the x rays. Apparently a week later, it's okay for even the VP of Sales to ghost potential customers. Meanwhile, the discount I get for my wife recommending Byte to me is expiring, exclusively because of them while I still get automatic emails about all their other (lesser) discounts. But if you look at Johnny C on LinkedIn, he looks like he's proud of growing that beard since he probably just started shaving a few years ago. Feel free to provide another one of those "we're hiring more people, blah, blah, blah" responses. You're showing your true colors as a 'disruptive company' that can't handle it. Don't send emails, automatic or otherwise, if you can't follow up. Welcome to business 101 kids. No, byte me!
3 years ago Edited September 14, 2021
Reply from byte
Hi there, we appreciate you taking the time to leave this feedback. If you still haven't heard back from our team, let's help! Please send us a direct message on Facebook or give us a call at 877-298-3669 and our team would be happy to assist with any questions or concerns you may have.
Aug. 17th, 2021
Isabella Martinez New York, NY
I am very happy with the Byte treatment thus far. I am on week 13 right now and my teeth are looking so much better. The night treatment is very convenient.
3 years ago
Reply from byte
This is so exciting! We are always thrilled to hear about all of our customers' amazing progress. If you have a question, email support@byteme.com or give us a call at 877-298-3669 and our team would be happy to help. Thank you for the great review Isabella
Jul. 30th, 2021
Tamara Michels Morrisville, VT
This is my third week of Byte at Night Aligners. The email reminders from customer support staff have been every helpful. I have a adjusted to the routine and am looking forward to my beautiful Smile with Byte. Thanks!
3 years ago
Reply from byte
Thank you for your feedback! We are so happy you are enjoying your At-Night treatment!
Jul. 20th, 2021
John Ferrara Brooklyn, NY
Avoid this company at all costs. THEY HAVE GOOD REVIEWS ONLY BECAUSE THEY SOLICIT POSITIVE REVIEWS FROM THEIR CUSTOMERS DURING TREATMENT FOR SIMPLE REQUESTS. For example, run out of aligner cleaner? You can pay $80 for it OR "write us 3 good reviews, and make a video about your positive experience, etc."
My 10 week plan turned into over a year treatment plan that made my teeth so loose that I had to stop wearing my bottom retainer at the command of my dentist. His exact words were "Stop this makeshift treatment plan immediately or you will lose your teeth!!" Holy Cow! after 3 additional dental visits I fortunately did not have to have a stabilizing bridge put in. Obviously lost all of my 13 months worth of progress but better than losing teeth!!
When I called to try and get a new top retainer however, hoping that this would not be a complete loss, I experienced the normal run around, that you will have at every turn after you pay for the treatment (Extremely friendly at first) only to wait on hold for 30 minutes while they said that I have to pay full price for both retainers, that they couldn't just ship one, then that they COULD ship one, but it will be at the same price as both. Even after I told them I would buy 5 top retainers to not have to go through this frustrating nonsense again, they stood fast in this ridiculous position. Instead of maintaining what was left of this fractured relationship they have forced me to start again from scratch with a competitor.
What a complete headache. I wish I did more research and avoided this entire nightmare but I thought, 'Wow look at all these great reviews'. Don't be fooled.
3 years ago
Reply from byte
Hi John. Our team is here to help and provide any clarification we can. Feedback is very important to us, which is why we may offer a free item for leaving an honest review, whether positive or negative. At Byte, we want every customer to feel supported and comfortable throughout each step in their Byte journey and if this has not been the case for you, we would love to further assist. At Byte your safety is our number one priority! Rest assured, your treatment is doctor directed from start to finish. We have a network of nationwide duly licensed dentists and orthodontists. Our orthodontists and dentists follow the same Standards of Care that their peers utilize in the states they are licensed in. They are regulated by the same dental boards as traditional orthodontic practices, and as such, the same principles and processes are utilized by the affiliated doctors. These standards of care guide the doctors when treating our customers. We would love to chat more about this as well as address any other questions or concerns you have. Please give us a call at 877-298-3669 or shoot us an email at support@byteme.com and a Byte team member will take care of you!"
Jul. 20th, 2021
Arlene Carrillo Bakersfield, CA
I paid over 2k for zero results and awful customer service
I normally don’t write bad reviews but I would not recommend Byte. My experience with Byte has been awful. I paid over 2k for absolutely no results. I purposely chose Byte because of their “Byte for Life Guarantee.” They were so friendly and easy to work with at first. Then, they completely stopped communicating with me once I received my impressions. I finished my 15 weeks and noticed my teeth were still not straight so I contacted customer service several times to get assistance. After ignoring several of my emails, they finally told me that I was supposed to contact them for the rest of my impressions and somehow I should have known about this. They made me send photos of my teeth. After WEEKS of going back and forth they said I am not ready for the bottom aligners. They asked if I was ready for my upper retainer. I said yes multiple times and they still never sent it to me. I told them I had lost some of my old impressions and they told me this means I lost my guarantee and I would have to pay for a whole new kit. I read everything I could front to back and it was never clear I would lose my guarantee if I lost any of my aligners. The customer service representative said there were small notes in each of my aligner bags that said not to lose my old aligners. I never read all of the notes because several were just inspirational quotes that were irrelevant to aligning my teeth. I did not think these small notes would have important and crucial information. I would have 100% guarded my aligners with my life had it been CLEAR that it was essential to my guarantee. I am beyond disappointed and saddened that I wasted a lot of money for no results. I followed the instructions as best as I could and did everything the plan included. I don’t have a ton of money to invest in myself and the one thing I was insecure about was my bottom teeth. I decided to invest in myself and it was important to me that I chose a company that was going to be apart of my smile journey that had my best interest. After my experience, I would not recommend Byte.
3 years ago
Reply from byte
Hi Arlene, thank you for taking the time to review your experience. We are sorry to hear that your experience has been less than amazing. We can understand your frustration, and we would be happy to provide a little clarification regarding our processes. During your treatment, you have our Satisfaction Guarantee, which provides you with additional treatment free of charge to get you to those projected results. It is important to us to get you your dream smile! However, if the treatment guidelines are not met, such as throwing away aligners, not using the aligners as instructed, etc., this guarantee may become voided and additional fees may be necessary to continue treatment. We would be happy to look further into your situation to provide support or connect you with our team if you haven't been connected already. Feel free to reach out to us via Facebook DM, support@byteme.com, or give us a call at 877-298-3669.
Jul. 14th, 2021
Jill Courtney Nashville, TN
Loving Byte! On week 5 and already seeing and feeling a difference.
Make sure to ask for their student discount BEFORE you pay, if you are a student…
3 years ago
Reply from byte
Yes, we love a good discount😁 Thanks for the love, Jill! We are so happy to hear that you are already noticing progress. We are excited to be on this journey with. you, and we can't wait to see your new smile!
Jul. 15th, 2021
Sarah Knopf Smyrna, GA
I am halfway through my treatment and am loving the results so far! The customer service has been fantastic—everyone is so helpful! Highly recommend!
3 years ago
Reply from byte
Yay, we are so excited to hear that you are loving your results so far! We can't wait to see your final results. We appreciate the great review, Sarah.
Jul. 14th, 2021
Alyssa Jacoby Philadelphia, PA
Loving it so far! Sending in the molds of my teeth way super easy. I saw slight changes after just 2 weeks. Started week 5 this week and seeing a lot of awesome changes.
3 years ago
Reply from byte
Woohoo, we are so excited to hear you are already seeing awesome changes! We are even more excited to see your final results. Thank you for the great review, Alyssa😊
Jul. 13th, 2021
Shower Pittsburgh, PA
The kit came quickly and was really simple to use. The aligners fit perfectly. I noticed a difference after the 2nd week. Also the packaging is beautiful.
3 years ago
Reply from byte
This is amazing! We know it's only the start, but we can't wait to get you to that last step. Let us know if you have any questions throughout your treatment! We've got you.
Jul. 8th, 2021
A Embry South Lake Tahoe, CA
I am on my 5th week of using my Byte aligners and have no complaints. The entire process has been really easy and the pricing is fairly comparable to other companies.
3 years ago
Reply from byte
Thank you for the great feedback! We are happy you chose us on your journey to a better smile. We can't wait to see your new smile! At Byte we are always happy to help, if you have any questions or concerns we are just a message away at support@byteme.com
Jul. 8th, 2021
cynthia hale Dorchester, MA
I’m extremely pleased with the process ! Had a single point of contact. I never feel like talking on the phone - he was happy to text. Made it toooo easy !
3 years ago
Reply from byte
Hi Cynthia! Our care team does just that- we CARE! We want to make sure the experience is as seamless as possible, and we're thrilled to hear your Byte adviser was able to do just that. Thanks for the great review :)
Jul. 6th, 2021
Jamie Maloata East Saint Louis, IL
So far my I’ve had great experience. Once my aligners were ordered, I got them within a couple weeks and byte company emails to help me out along the way
3 years ago
Reply from byte
Hey Jamie! Thank you for the great feedback. We are happy you chose us on your journey to a better smile. We can't wait to see your new smile! At Byte we are always happy to help, if you have any questions or concerns we are just a message away at support@byteme.com
Jul. 6th, 2021
Crystal Barrett Benton, AR
So excited to start my journey with Byte!! It was so easy to make my molds and take the required pics of my teeth. Can’t wait for my straight smile to get here!!
3 years ago
Reply from byte
Yay Crystal! Congrats on getting started with your smile journey :) Our team is here to make your time with Byte as smooth, stress-free, and fun as possible, so we are so glad to hear that this has been your experience! Thanks for the awesome review, let's get you that awesome smile.
Jul. 6th, 2021
Ethan McQuarrie Palm Beach Gardens, FL
I have nothing bad to say about byte or their aligners. Its been nothing except easy from day one. Definitely would come to byte if your looking for invisible aligners.
3 years ago
Reply from byte
Hey Ethan! Thank you for the great feedback. We are happy you chose us on your journey to a better smile. We can't wait to see your new smile! At Byte we are always happy to help, if you have any questions or concerns we are just a message away at support@byteme.com
Jul. 6th, 2021
Alaina Memphis, TN
My experience is ongoing. So far, it’s been great! The process went by quickly in the beginning and now I’m on my journey to a straight, beautiful smile!
3 years ago
Reply from byte
Alaina- We appreciate you reviewing your experience with Byte! We do what we can to make the Byte process as smooth as possible, from the moment you complete your impressions to the day you receive your retainers. :)
Jul. 6th, 2021
Chelsea Love Macomb, MI
The impression kit was super simple to do and they made sending back painless. They let you know all your options before you purchase the aligners. Having great luck so far!
3 years ago
Reply from byte
Hi Chelsea! Wow- we are so excited that our team was able to support you from the start and we cannot wait to continue on this smile journey with you. We are always a message away at support@byteme.com. Let's get that awesome new smile! :)
Jul. 6th, 2021
Ranger Barlow Hinesville, GA
I'm paying full price (around $3,000) for only the top teeth, I was told after they sent the aligners that they could only do the top teeth. So after this, I will still need to pay for braces.
Other than that, the aligners are easy to use and the staff are courteous.
3 years ago
Reply from byte
Hi there. Thanks for writing in and sharing your experience. We would love to chat more and provide you any clarification you need. Please give us a call at 877-298-3669 or shoot us an email at support@byteme.com. Our support team is standing by to support you!
Jul. 2nd, 2021
Ardena Moses Hayward, CA
My experience with byte has been awesome. I’m halfway through my 14 week process and my teeth are already straighter and whiter. I’m so happy I chose byte.
3 years ago
Reply from byte
Woohoo Ardena! Halfway to that final smile, we cannot wait to see it :) Send us some progress photos, we love to see before and after pictures! Our team is here for you every step of the way, so do not hesitate to reach out. Happy to have you in our Byte family! Thank you for the awesome review.
Jul. 6th, 2021
Laura Hanel Dallas, TX
Quick and convenient service! Super helpful throughout every step and my retainers, four weeks in, are already making a noticeable difference! Thank you Byte : D
3 years ago
Reply from byte
We are so excited to hear that you are already seeing progress, Laura. If you have any questions throughout treatment, our customer care team is standing by for support. We can’t wait to see those final results. Thank you for providing this great feedback.
Jul. 6th, 2021
Amkam Patterson, CA
Right now the byte system is going absolutely great. I love the night aligners, that way my son won't have to worry about having them in During school.
3 years ago
Reply from byte
Yes! We are so happy to hear that you found a treatment that is a perfect fit for your son. Our team's goal is to make the smile transformation as seamless and stress-free as possible, so do not hesitate to reach out with any questions you may have! Can't wait to see your final smile :) Thanks for the review!
Jul. 6th, 2021
Sara Luenberger Bellevue, NE
So easy! The whole process to start with is so easy! You will have someone contact you to help walk you through it all! I’m honestly so excited to see my results!
3 years ago
Reply from byte
Woohoo Sara! Thank you for the great review! We are happy to hear that your experience has been so positive. We hope to continue with this great experience, let us know if you have any questions. We are always happy to help.
Jul. 7th, 2021
Tabitha Jackson Warner Robins, GA
I love the updated communication by txt and how I got txt frequently as a reminder to do something. Im always so busy going and going so that was helpful.
3 years ago
Reply from byte
Thank you Tabitha! From the moment you purchase your impressions to the moment you get your retainers, our care team is there for you, every step of the way. Let's get you the smile of your dreams :)
Jul. 7th, 2021
MM Denver, CO
I've received a free product back when initiating a treatment, having to submit proof of a 5* review in this site. At 4 weeks of treatment, I was in no position of rating this company, but I did not know that.
About 10 months into the treatment, I started to notice some wobbly teeth. I asked byte on more than one occasion, and was brushed off saying that that was part of the normal process and that I should continue the treatment. It was impossible to get ahold of anybody over the phone, this was all asynchronous communication via email.
A year later, after finishing the Byte treatment, a specialist is telling me that I will going to lose one of those wobbly teeth. I will have to go through a very expensive and painful treatment to fix the damage done to my teeth by Byte aligners.
Full of regrets. Don't do Byte, Go to the orthodontist instead.
3 years ago Edited April 17, 2023
Reply from byte
WOOHOO!! We love that you are already seeing progress just four weeks in. We do what we can to make this entire process as easy and stress-free as possible and we're happy to hear you have felt that. If you ever have any questions, please do not hesitate to give us a call or shoot us an email!
Jul. 1st, 2021
Katy J D Noblesville, IN
I am so happy with the changes to my teeth while using byte. The customer service team is very helpful and the process is easy! I highly recommend byte!
3 years ago Edited September 14, 2021
Reply from byte
We are thrilled to hear you are already seeing the changes and are happy with what you are seeing. We can't wait to see your final results! Thank you for the great review, Katy.
Jun. 24th, 2021
Tonya Sanders Auburn, AL
Great customer service before the byte arrives, but could be better after you get the byte. I sent an email and didn’t hear back for days so I decided to call. All’s well now!!
3 years ago
Reply from byte
Tonya, thank you for providing this feedback. We can understand your frustration around wait time. Due to our rapid growth, we have had a higher than normal volume. Rest assured, our team is working hard to help each and every customer as soon as possible. We're glad you were able to get assistance over the phone. For immediate assistance, you can reach our team at 877-298-3669. If there is ever anything we can do to help, please let us know. We are excited to be on this journey with you and we can't wait to see your final results.
Jun. 24th, 2021
Nancy Munger Arlington, TX
I'm loving my Byte aligners. The instructions are clear and easy to understand. Packaging is amazing. Customer support is responsive. I would recommend Byte.
3 years ago
Reply from byte
We appreciate you taking the time to review your experience, Nancy. We are happy to hear how easy the process has been for you. We are glad to hear out team has been able to provide the support you need throughout your treatment. If you ever have any questions, please let us know. We are always happy to help. We are excited to see your final results!
Jun. 24th, 2021
brighteyes1019 Fresno, CA
My experience with byte has been great so far. I’m in the middle of treatment and customer service has been great so far and everything is much easier than I thought.
3 years ago
Reply from byte
Thank you for the great feedback. We are glad to hear that everything is going well so far, and we hope to continue your positive experience through treatment. We can’t wait to see your end results!
Jun. 18th, 2021
Mariah Price
Byte is an AMAZING company. Every step I am pleased. There was an error during my treatment and they got it taken care of VERY QUICKLY! Excited for the end results! :)
3 years ago
Reply from byte
Hi Mariah! That is so awesome to hear. We want our customer's experience at Byte to be as seamless, stress-free, and fun as possible, so we are so happy to hear about your great experience! Even with a minor bump in the road, we are so happy to hear that we were able to get you taken care of. Let’s get you that final smile. Thank you for the awesome review!
Jun. 18th, 2021
Bree Spanish Fork, UT
Just like with getting your braces adjusted, your teeth will be sore with each new week of aligners. The cool thing is that you can tell a difference within a few weeks!
3 years ago
Reply from byte
Hi Bree! Thank you for the awesome feedback. We are so happy to hear that your experience has been great! It definitely takes some time to get used to each new aligner, remember the HyperByte is your best friend and can be used to help alleviate the discomfort. If you ever have any questions, feel free to send us a message at support@byteme.com.
Jun. 18th, 2021
Stacy Collins Alabaster, AL
I am very satisfied with my byte experience. The customer service is very good. The best part is the payment plan they offer is very reasonable and byte really works
3 years ago
Reply from byte
Hey Stacy! Thank you for the great feedback. We are happy you chose us on your journey to a better smile. We can't wait to see your new smile! At Byte we are always happy to help, if you have any questions or concerns we are just a message away at support@byteme.com
Jun. 14th, 2021
Madison Hopkins Charlotte, NC
Such a simple and easy at home process. Took maybe five minutes and was way better than having to go into an office and waits weeks to get the ball rolling
3 years ago
Reply from byte
Yes, Madison! Congratulations on getting started with your smile transformation! We are so happy you chose Byte to go on this journey with you. We are committed to getting you a final smile that you love, so do not hesitate to reach out if you have any questions, we got you! Happy to have you in our Byte fam
Jun. 15th, 2021
I Am Pumkin Brooklyn, NY
Great customer service, friendly and knowledgeable staff. Receives immediate response to inquiries, they've earned my trust and would definitely recommend BYTE.
3 years ago Edited September 14, 2021
Reply from byte
We are happy to hear about your awesome experience with our team and that we get to guide you through this smile transformation. We are so excited :) The support doesn't stop here. Our entire team is here to support you every step of the way and wants to make your treatment as smooth as stress-free as possible. You deserve a smile you love and we cannot wait to get you there. Thanks for the awesome review, and welcome to the Byte fam!
Jun. 15th, 2021
Masud Chowdhury Philadelphia, PA
Byte helped me close my gap and gave me the confidence to smile again with easy access to support and a step by step approach that cost way less than traditional braces.
3 years ago
Reply from byte
We love to hear that your new smile has given you the confidence to smile more! This is why we do what we do. Everyone deserves to have a smile they love. We appreciate you taking the time to write this amazing review, Masud!
Jun. 11th, 2021
Angel Diaz Dallas, TX
I love how friendly the customer service is, how easy it is to check for insurance savings, and how simple and open it is to check my available options. 10/10 recommendation!
3 years ago
Reply from byte
We do what we can to make the byte process as smooth as possible, from the moment you complete your impressions to the day you receive your retainers. We hope you'll share some result photos with us! Thank you for the review, Angel.
Jun. 11th, 2021
Action Girl Ellicott City, MD
Great company and trouble free process. Super happy with my results and with their responsiveness. I’d highly recommend them to anyone wanting to fix their smile.
3 years ago
Reply from byte
We do what we can to make the byte process as smooth as possible, from the moment you complete your impressions to the day you receive your retainers. We hope you'll share some result photos with us!
Jun. 10th, 2021
Mike Chornak Mechanicsburg, PA
The Byte team is very customer service oriented and has a fantastic response time to my questions and needs. All is working out great with this relationship.
3 years ago
Reply from byte
Hi Mike! That is so awesome to hear. We want our customer's experience at Byte to be as seamless, stress-free, and fun as possible, so we are so happy to hear about your great experience! Let’s get you that final smile. Thank you for the awesome review.
Jun. 2nd, 2021
Annie Rossiter Brisbane, QLD
I’m on my 6th week and so far really happy with my experience. Great customer service, the process is smooth and the aligners work. Would recommend.
3 years ago
Reply from byte
Week 6! This is so exciting! Feel free to reach out any time you have questions - we are here for you ;)
Jun. 1st, 2021
Tiffany Mornington, VIC
Byte have been amazing they have made the process very easy and went above and beyond to help organise a payment plan so it was possible for me to purchase the aligners.
3 years ago
Reply from byte
Hi Tiffany! Thank you for the great feedback. We are glad to hear that everything is going well so far, and we hope to continue your positive experience through treatment. We can’t wait to see your end results!
May. 27th, 2021
Baylie Reppe Westminster, MD
Awful experience. Provided falsely advertised results in order to get me to purchase the plan. When I reached out to costumer service, they take a minimum of a week to respond, but still do not address the issue when they do. My teeth did not turn out how they pictured they would, and they did nothing to fix it. Just kept asking me to send pictures and saying I didn’t follow instructions properly when I did everything they told me to do. After 5 weeks of emailing back and forth with them with little to no responses, I’ve given up and accepted I wasted my money and time. Was an extremely frustrating process and a total scam. Please do not invest money and time into this company. It will be regretted and good luck if you do.
3 years ago
Reply from byte
Hi Baylie, we are sorry to hear that you have not seen progress yet. It is important to us to get you to your dream smile, so if you haven't been seeing improvement, let's get you in contact with the Byte Certified Care team. This team can check on your progress, the fit of your aligners, and provide you with the best next steps to get you to your projected results. We want to assure you that the results you have seen from members of our Byte fam are real and amazing journies of our verified customers. We hear you and understand that lack of communication is frustrating but we are here to help and improve your experience moving forward. You can reach our team via email at support@byteme.com or by phone at 877-298-3669 during normal business hours MST Monday-Sunday. Thank you for your patience, we look forward to improving your experience moving forward.
May. 28th, 2021
Larissa Walker Cordova, TN
I have been using Byte a couple of months shy of a year. Honestly, I don’t even know where to begin with the issues surrounding this company. I sent in my mold, about 1-2 months later I received my trays. I would reach out via e-mail with questions or concerns but either would not get a reply or get a reply up to week later. It was time to request my second set of aligners.. they told me my bottom aligner was not fitting correctly so I needed to start all over with a new mold. Went through all of that again. Also, still dealt with zero communication from this company. Made it almost through my 1st half of aligners again and they told me they were still not fitting correctly. I’ve sent several emails since and each time I’m met with automated responses that has nothing to do with my email or absolutely no reply. I visited with my dentist today to get a cleaning and updated x-rays. The dentist showed me on my x-rays a few things.
1. The aligners were actually damaging the roots of my front bottom teeth and if I continued to use them, they would fall out within a year or two.
2. The crowding on my front bottom teeth would be impossible to fix with mail-in aligner kits because in order for them to straighten out, they would need IPR (interproximal reduction) which is obviously impossible over the phone or with mail in kits.
This company CAN fix some spacing issues but CANNOT fix crowding. They are advertising that they can. They took advantage of me from the beginning and have ghosted me since. I’m still in the process of getting a refund. They are trying their best to refuse.
3 years ago
Reply from byte
Hi Larissa, thank you so much for taking the time to share your feedback. We appreciate and welcome any and all feedback as we’re constantly trying to improve our customers' experience. We understand that wait times can be extremely frustrating when customers have questions that need quick answers, especially when it comes to their investment in their teeth; we’re actively working on shortening our response times so nobody ever has to wait too long. At Byte, we aim to provide access to the best remote clear aligner treatment possible without compromising on customer service, product quality, or safety. Our dentists and orthodontists review each case and provide a unique treatment plan to help ensure customer safety and success- customer safety is always going to be our priority. Our customer service team is available seven days a week by email or phone at 877-298-3669 to help answer questions or address any specific concerns.
Jun. 4th, 2021
Alena Cecchini Mission Viejo, CA
Byte is so easy to work with and their process is extremely simple and seamless. I am on week 10 of my 12 week treatment program and the results are amazing. Thank you, Byte!
3 years ago
Reply from byte
Woohoo, Alena! Just a couple weeks away from that final smile, we cannot wait to see it :) Send us some progress photos, we love to see before and after pictures! Our team is here for you every step of the way, so do not hesitate to reach out. Happy to have you in our Byte family! Thank you for the awesome review.
May. 26th, 2021
jt1234 Wells, ME
DO NOT GET BYTE WITHOUT CONSULTING YOUR DENTIST. I ordered byte after being told that I was a good fit for their aligners. After only wearing the aligners for 24 hours, the aligners pulled of a cap on my molar that was supposed to last for another 20 years... They seemingly don't take into consideration molars/caps, though they say that they do. I was also then told by my dentist that I am actually not a good candidate for DIY aligners because my crowding is severe enough that I need to have a little enamel removed to make room for my bottom teeth to straighten.
Byte is taking no responsibility and refusing to refund anything. I basically made a large donation to Byte. It's extremely frustrating.
Be sure it's the right fir for you before moving forward and I recommend consulting with your dentist AHEAD of time.
3 years ago
Reply from byte
Hi- thank you for taking the time to share this feedback with our team. Our first priority is our customer's and potential customers' health and safety. So, if we dropped the ball on communicating this, we apologize and want to take a deeper look right away. Every person's treatment is going to be different- this is why we make sure to have a team of orthos, doctors, and dental assistants here and ready for you throughout your treatment. Molars are typically not moved by our aligners, and this is to ensure we do not affect your bite, as we are typically meant for mild to moderate treatments. If there are ever any issues like the one you have stated, we would like to look into this further to make sure we can see what may have happened. Looking forward to your email.
May. 25th, 2021
Kim LaRocca Ronkonkoma, NY
If the product doesn't work...don't expect any help later! When looking into this product I received multiple friendly texts to help me decide to purchase the product. The package arrived, looked professional, and even though I was nervous I gave it a go. I purchased the night aligners but since I'm working from home, I used them both day and night, only taking them off to eat or drink. I used the vibration took as recommended. Everything seemed to be going great until the last retainer. My upper teeth didn't require too much straightening but didn't quite get to where it was supposed to go, with one tooth still sticking out slightly, but the bottom teeth not only weren't straight...I didn't realize until wearing the 14th (last) aligner that each time they pushed my teeth out to straighten them, when I took the aligner off, I couldn't bite down properly until about 1/2 hour later. This kept happening until I finally realized that my lower canines were hitting my upper canines until they bend back in again, over and over again! I was recommended to send an email with photos which I did, and detailed my issues, asking if this meant I required a new mold and more aligners to correct the issue. One email back asking me to send them what I already did...photos with an explanation. When I pointed this out...they "disappeared". I've sent multiple emails, even finally threatening to notify the Better Business Bureau, but I have apparently dropped off the face of the earth. I guess I'm not getting any help, nor will I receive any retainers, as the retainers wouldn't work based on my problem. Really, REALLY disappointed. I should have listened to my dentist.
3 years ago
Reply from byte
Hi Kim, we are so sorry to hear that this has been your experience! It is important to us that you are supported throughout your whole treatment, so if this has not been the case with your Byte journey, we will want to look into this right away. If you have had trouble getting in touch with our team, please give us a call for quickest assistance at 877-298-3669 during normal business hours MST Monday-Sunday and our team would be happy to assist! If none of our representatives are available, please select the callback option so the next available representative can give you a call back. You can also reach out to us via Facebook direct message. We want to make sure you are taken care of and are provided proper solutions.
May. 21st, 2021
Austin fisher Dayton, OH
I’m on week 10 out of 22 almost half way there and I couldn’t be happier. Started seeing results on the 4th week. Customer support is also great and quick to respond
3 years ago
Reply from byte
Wow, Austin that is so awesome to hear! We are so excited about the progress you have already made and cannot wait to see your final smile. Keep us updated with your progress and do not hesitate to reach out with any question you may have! Thanks for the great review :)
May. 24th, 2021
Katy Weprin Sherman Oaks, CA
This was at first an exciting experience. The customer care team was quick and available when I got started. Offered less then helpful information about how my aligners should fit as I progressed through each week and alas the lack of communication and clear direction led to aligners that didn’t fit and a halt in progress. So eventually of course I needed a refinement set. I’ve text and emailed 6 times in the last three weeks with no response on next steps. My treatment plan has not been updated on my account either so I can’t review the new treatment since no one has replied to me. So. Beware. That if you are further into the process and need refinement aligners you are not a priority to them as you may have read in other reviews. By the way they offer you a free bottle of alignment cleaner and teeth whitening solution to post a review which is why many of the reviews you see are from people who haven’t even completed their full treatment. Good luck on your journey.
3 years ago
Reply from byte
Hi Katy, we are so sorry to hear that you haven't been hearing back from our Customer Care team. Your smile is so important to us, and we want to make sure to get you to those projected results in the safest and quickest way possible. We understand that it can be extremely frustrating when your treatment gets extended and we apologize if we caused any extra delays, we want to work to get you back on track as soon as possible. We understand waiting to hear back via email is frustrating, so please feel reach out at 877-298-3669 during normal business hours MST Monday-Sunday and our team would be happy to assist with any concern or question you may have! If none of our representatives are available, please select the callback option so the next available representative can give you a call back. Your feedback is important to us and we want to work to improve your experience and regain your trust.
May. 24th, 2021
