byte
Click "Visit Site" to automatically apply the following special offer to your order:
- $17.95 Impression Kit (80% Off)
- BrightByte Pro
- Travel Pens (ultimate whitening kit)
7.4
Overall Score
Sylvanna Anderson Phoenix, AZ
Be warned about this company. They will give you the runaround once they receive your money. I know from experience and I am still disputing my current service.
I have FINISHED two (2) sets of aligners and with both completed sets the results did not match what was initially projected. My bottom teeth still are not straight.
I find the service I am receiving from BYTE horrible. If you have an issue, the representatives will only speak to you via generic emails. At this time, you cannot speak with their Clinical Support Team. I have begged in emails and by calling the customer service line for someone to reach out and discuss my issue. Not one call back. I spoke today with a customer service supervisor who said I he strongly thinks I would get a call within the hour from the Clinical Support Team as he made a note in my file to expedite my claim. No call, just two generic emails today saying they may implement a call system soon. It’s unacceptable.
In my first set of alligners when there was an issue, after disputing with customer service, I was finally given a link to schedule a call with Clinical Support. I’m not sure why that service is no longer offered but that should be an essential part of treatment.
I have explicitly followed the instructions given by the staff throughout 9 months treatments and on multiple emails have received conflicting information about my treatment. In my latest email received the representative mentioned issues with my TOP aligners. The completely wrong set! It’s frustrating as I can’t reach out to the associates as it is a just a generic email. My treatment keeps getting prolonged as I wait days for a new response.
This company lacks communication and customer service skills. I don’t believe it is unreasonable to ask a company that you have purchased a service and an additional extended warranty program for a call back to discuss treatment.
I recommend going through a dentist where at least you have an office with regular visits to monitor your treatment.
3 years ago
Reply from byte
Hello Sylvanna, thank you for this feedback. We understand your frustrations and take this feedback into consideration to help improve on our customer experience.
Byte works hard to create a treatment plan that addresses each customer's particular concerns in the safest way possible. The team draws upon clinical experience and training to select the movement strategies that will work best for each customer's needs. In some cases, teeth are more stubborn in their movement than anticipated.
If the initial techniques that Byte selected were not effective, using the new impressions to adjust our approach is the best next step. Altering the strategy does not mean that the initial treatment was unsuccessful - it just means that some time must be added to get that perfect smile! We offer these adjustments with our Aligner Guarantee as long treatment guidelines have been complied with.
We do understand how important communication is, especially in a treatment that involves oral health. For this reason, we apologize for any recent delays in the response time and have since got our times back into the 24 hour wait time between emails and our phone lines are full open from 7:00 AM to 6:00 PM MT.
We want to look further into this for you, please give us a call at 877-298-3669 or shoot us an email at patient.byte.com/support. We are standing by for support.
Byte works hard to create a treatment plan that addresses each customer's particular concerns in the safest way possible. The team draws upon clinical experience and training to select the movement strategies that will work best for each customer's needs. In some cases, teeth are more stubborn in their movement than anticipated.
If the initial techniques that Byte selected were not effective, using the new impressions to adjust our approach is the best next step. Altering the strategy does not mean that the initial treatment was unsuccessful - it just means that some time must be added to get that perfect smile! We offer these adjustments with our Aligner Guarantee as long treatment guidelines have been complied with.
We do understand how important communication is, especially in a treatment that involves oral health. For this reason, we apologize for any recent delays in the response time and have since got our times back into the 24 hour wait time between emails and our phone lines are full open from 7:00 AM to 6:00 PM MT.
We want to look further into this for you, please give us a call at 877-298-3669 or shoot us an email at patient.byte.com/support. We are standing by for support.
Aug. 18th, 2022
R C Nottingham, MD
Waste of money. They find every excuse to void guarantee if there is an issue. Instead they will ask to pay additional $699 to fix aligners error they made in a first place. I followed treatment plan as instructed. Ordered retainers because they told me. Then I contacted them about bottom teath still being out of place. I have contacted them before 14 days of treatment completion as instructed. After 2 months of sending duplicates of photos per their request, they eventaully send me an email stating that because I ordered my retainers before reaching them first if forfeits guarantee. There is nowhere in their website states that. I ordered retainers because they told me so and I have answered in their useless treatment app that treatment was not satisfactory before hand. Now they want an additional $699 if I want results they promised in a first place. And now they are ignoring my response. Complete waste of money.
3 years ago
Reply from byte
Hello Rita, thank you for leaving this feedback we can understand your frustrations and always strive to improve our customer expereince. We want every customer to get the smile we promised in the safest way possible. When we receive a customer's impressions our team will create a custom treatment plan to address the needed alignment and movements. Every person's anatomy is different and sometimes teeth can be a bit more stubborn than we anticipated. That means that we may have to adjust our approach. Every customer is covered for additional adjustments with our Aligner Guarantee at no extra cost as long as treatment guidelines have been followed. We are willing and happy to make these adjustments to ensure our customers leave with a smile they'll love. We want to look into your concerns and do what we can to help. Please give us a call at 866-765-2327 or send us an email at bytereviews@byteme.com. We are standing by for support!
Aug. 16th, 2022
Rudy Sussex, NJ
I have NEVER experienced worse customer service in my life!
My teeth were supposed to be straight after my 17 week treatment plan. They were not. To Byte's credit they did send me a second set of retainers for 8 additional weeks of treatment. However, that also FAILED. Finally, they sent me new impression kits and provided me with a 3rd set of aligners spanning an additional 14 weeks.
This too FAILED. My upper teeth look terrible and the past 2 sets of aligners did almost nothing to correct them.
I have been in aligners from Byte for more than a year and when I try to call them to discuss my concerns, you can no longer speak to anyone, there is a recorded message telling you to use their online form. When I do that all I get are "Canned" responses that are applicable generally, but NOT IN MY PARTICULAR SITUATION.
For more than TWO WEEKS I have attempted to speak with a Supervisor, but they refuse to call me back. I have been more than patient, but this is awful.
The Customer Service is pathetic. They don't even bother to read the detailed messages I send and the answers I get are non-responsive.
I would NOT RECOMMEND USING BYTE UNTIL SUCH TIME AS THEY CORRECT THEIR CUSTOMER SERVICE ISSUES.
3 years ago
Reply from byte
Thank you for your feedback, Rudy. We can understand your frustrations. Due to higher than normal volume our response time has been less than ideal. We apologize for any delays this may have caused. At times teeth are more stubborn than we anticipate, when that happens we may have to adjust our approach. We are committed to getting every customer the smile we promised. We want to look into your concerns and do what we can to help. Please send us a direct message on Facebook or Instagram. We are standing by for support!
Jun. 29th, 2022
sean pena Warrington, PA
Terrible customer service.
Zero interaction with a human the entire scheduled treatment time. By the end, my teeth weren’t even close to where they were supposed to be. I sent pictures and have been trying to get a solution for the past 4 months. They are very slow to respond and just send generic responses like ‘Backtrack’ to a prior week aligner, then sent a form to escalate to a ‘professional care team’, but I’ve received no response after filling out the form twice
3 years ago
Reply from byte
Hi there Sean, we want to take a look into this and address any issues or concerns you may have. Please send us a message via Facebook or give us a call directly at (877) 298- 3669. Thank you so much, we look forward to connecting with you.
May. 12th, 2022
Megan Pittam San Diego, CA
I really wanted to like this company. They dropped the ball multiple times when sending me my second order of aligners. I needed to get them in, in time for a trip I'm about to take. I emailed (a month before my trip) and called them 4 times after. They assured me each time that I'd received them in time. Their customer service was friendly and kind but sadly they never submitted the order till a week before my trip. I called and asked for a refund because I felt like I wasn't getting what I had agreed to when I paid and they offered me free whitening instead. I had to follow up so many times and they did nothing on their end.
3 years ago
Reply from byte
Hi Megan. At Byte, we know how important communication is and we always strive to be open and transparent. We would love to look deeper into this and chat more about any questions or concerns. Our team is available to speak via phone call at (877) 298-3669 Monday-Sunday, 8 AM-6 PM MST or send us a direct message through Facebook and our team would be happy to assist. Let's make sure you are being taken care of!
May. 6th, 2022
klingeman84 Onalaska, WI
I purchased the Byte Daytime treatment plan package for all day aligners for my son ($1,895.00) on 10/31/2020. It was a total of 24 top aligners and 21 bottom. The first set was the first 15 aligners. I emailed with issues if excessive bleeding on 1/9/2021. explained blood was coming out from around the teeth and filling up his aligners. no cuts or abrasions. The teeth were moving, loose and bleeding. Was told it was normal. The bleeding was sporadic, we left some in for 2 weeks instead of the 1 week. Thought this might help the bleeding and loose teeth if it were more gradual. On 4/14 I had emailed we were on week 12/15. 4/19 they requested updated photos of his teeth. Had to resend them 3 times, as they were having "technical difficulties" over 3 weeks, they acknowledged the receipt on 5/9. stated it would be 3-4 weeks before the other liners to be shipped and continue to wear step 15 aligners until we started the next step so he didn't lose progress. We were happy to leave the step 15 in and it seemed to help ease the bleeding and some discomfort. In the meantime we received the 2nd shipment. Because he was getting so much relief from staying in step 15 he continued to use them until October. On 10/12 I messaged them that we had went to transition to the next aligners and they did not fit. They requested we fill out a Professional care support request, which we did immediately. On 10/19 I emailed them to follow up, as I hadn't heard back. They stated that they had sent an email. I received it later that day. they were requesting more photos/info, I sent. On 10/26 they requested MORE photos/info, I sent. They had us trim the liners/use warm water to get them to fit -did not work. We had to do new impressions. after receiving them they did not fit either. meanwhile he was in the step 15 so long he got a bad mouth infection. Doctor believes from wearing same liners to long, they have bacteria build up. Since the "new" liners don' fit again, we just want a refund. Upon denial, I filed a complaint with The BBB. They keep replying to my case that they will reach out to me, but I have not gotten any new correspondence. I know they offer a lifetime guarantee, but that doesn't mean much if the aligners don't fit. I would highly recommend choosing a different company.
3 years ago
Reply from byte
Thank you for your feedback. We hear your concerns, and we would like to provide some insight into our process regarding our pricing. The one-time payment option includes a customer's entire treatment plan, HyperByte, and the first post-treatment retainer. We are also proud to offer our Aligner Guarantee where if a customer is not satisfied with their results, our team can reevaluate and if approved, provide additional treatment. This is contingent on having followed all Treatment Guidelines which can be found here: byteme.com/guarantees If at any point those Treatment Guidelines are not followed, such as throwing away aligners or not wearing aligners as directed, there may be a fee associated for additional treatment. We want to address your concerns and do what we can to assist, you can reach our team at support@byteme.com or give us a call at (877) 298-3669 or send us a DM to any of our social platforms.
Apr. 12th, 2022
Review Source
James Hamburg, NY
Kind and knowledgeable customer service however my original treatment was 3 and a half months long and here I am getting my 3rd impression kit for my fourth set of aligners 8 months later. I have done everything as directed and very frustrated with the same issue not getting straightened out these past months. If you have minimal crowding and overall mild teeth alignment issues don’t expect a speedy treatment.
3 years ago
Reply from byte
James, thank you for reaching out- We would like to look into this further. Due to customer privacy laws, we are limited in what we can say on public platforms. Please message us over Facebook or Instagram, we are more than happy to help!
Apr. 12th, 2022
Review Source
Edgardo Cortes Riverview, FL
A very good company. I had my aligners working perfect. Then when I got my retainers they were wrong and ruin the process. I had try to get help and every time I talk to a rep I get a different opinion.
3 years ago
Reply from byte
Edgardo, we highly appreciate your feedback and want to reassure you that we are constantly looking for ways to improve and take these things very seriously. If you happen to have any other concerns or additional questions please do not hesitate to reach out via our social platforms such as Instagram and Facebook DMs- We are standing by for support!
Apr. 12th, 2022
Review Source
Anon3579 Camden, CMD
This has been a 2 1/2 year (and ongoing) process for me so results are not at all what I expected for not having bad teeth. They've been difficult to work with in terms of progressing forward, usually blaming customer usage rather than their own product. To provide some perspective, I had two sets of aligners made from the exact same molds and they came out feeling completely different... I couldn't wear the top aligners from one set and couldn't wear the bottom aligners from the other. Overall, it's a bad product and process. You're better off using another company or going the traditional route. This is company is not worth the savings you might get with other companies.
3 years ago
Reply from byte
Hello! At Byte, because every person's anatomy is different sometimes teeth are a bit more stubborn than anticipated and we may have to slow treatment down a bit or make adjustments. Our team should be sending you check-in emails every 2 weeks to make sure everything is progressing as projected. Those emails can sometimes get stuck in a junk or spam folder. If you haven't been seeing those emails, let's check that out right away. We would love to look into this further and chat more about your questions and concerns. Our team is available to speak via phone call at (877) 298-3669 Monday-Sunday, 8 AM-6 PM MST. Please give us a call and let's make sure you are being taken care of!
Apr. 1st, 2022
Review Source
Steve Smith
Excellent customer service. They were able to schedule a teams call with me to evaluate my particular issues in a one on one scenario, which is greatly appreciated.
3 years ago
Reply from byte
Hi Steve, thank you for your amazing review. We want to do everything to ensure each customer progresses well and feels supported through each step. If there are any concerns regarding progression or quality of the aligners, our Professional Care Team is here to help. Customers can schedule a phone or video conference at any point during treatment through their customer portal. We recommend this if there are any lasting questions or concerns. It is important to us to get every customer to their new smile in a quick and safe way. Please reach out to us at support@byteme.com or give our team a call at (877) 298-3669 to further address any concerns you are experiencing.
Mar. 18th, 2022
Review Source
Jessy Harvey Flint, MI
Overall the results have been amazing, but the process is much more extensive than I was originally quoted. It was supposed to be 19 weeks and here I am 40 weeks in and still not done. It's extremely frustrating and makes me want to quit. So as happy as I am with the results I feel like I was mislead on the time frame.
3 years ago
Reply from byte
We want to make sure each customer is getting to their new smile in the safest and best way possible. If any questions arise regarding the fit of aligners, that is where our Professional Care Team comes in. Sometimes teeth are more stubborn than we expected and take longer to move. Each customer has the option to schedule a phone or video call through their customer portal with our Professional Care Team. We would also recommend giving our team a call at 877-298-3669 for immediate assistance.
Mar. 17th, 2022
Review Source
tc9903 Chicago, IL
It's been terribly disappointing and annoying. I started in April 2021 and my original plan would've had me done in August 2021. Because they don't have enough customer service reps to handle their email volume, any time I had an issue, I could count on at least 8-10 days before someone responded and then at least another 4-6 weeks before anything meaningful actually happened (yes, I understand there's a process to making additional refinement aligners and then shipping them but basically 6-8 weeks from the time I flag an issue to that issue being resolved is ridiculous). They also aren't consistent in their instructions. I was told during a professional care call to respond to an email she sent me when I was done with my current set of retainers if my bite was still off. I did that, and then got an autoresponse with some B.S. statistics about people feeling like their bite is off and that if I needed more help to fill out a form for a customer care call. So I did that but then had to wait a few days for that appointment just to be told to fill out ANOTHER evaluation and likely wait at least a month for more aligners to come. Based on that convo, I'm also worried that the issues their aligners created with my bite (a top tooth is hitting a bottom tooth now to the point where I can't fully bite down when I chew - it takes me forever to eat a meal) won't actually be fixed. They gave me this legalese nonsense about not being able to fix my jaw and only being able to straighten my teeth. Well, that tooth never hit my bottom teeth before, but now it is - and if there was a risk of that, should I really have been a candidate? I'm really hoping this won't be an ongoing issue, but based on my experience, I'm not holding my breath. I would really love to just be able to eat like a normal person again.
3 years ago
Reply from byte
Hi there. At Byte, we know how important communication is and we always strive to be open and transparent. We would love to look into this further and chat more about your questions and concerns. Our team is available to speak via phone call at (877) 298-3669 Monday-Sunday, 8 AM-6 PM MST. Please give us a call and let's make sure you are being taken care of!
Mar. 14th, 2022
Review Source
Patty Boyle Glenside, PA
Customer Service is always friendly and helpful.
Lack of communication and support as you get started and progress. It is completely on the client to reach out with questions/concerns and no follow up or clear instruction on the part of Byte.
3 years ago
Reply from byte
Hi there, thank you so much for taking the time to leave us this review. We appreciate your feedback. We are always looking to enhance our customer experience. If at any time you are in need to connect with our team, please give us a call at 877-298-3669 or send us a direct message through Facebook and our team would be happy to assist.
Mar. 2nd, 2022
Review Source
caitlin webster Hamburg, NY
I love that whenever I have a question or concern, I can easily reach out via email or text to get answers. I dislike how large the impression kits are. I had a very hard time because my mouth is small.
3 years ago
Reply from byte
We appreciate your outreach and look forward to solving all of your concerns via call at (877) 298- 3669 any day from 8 am - 6 pm MST!
Feb. 21st, 2022
Mason Waugh ‘Aiea, HI
The Byte experience and customer service is not sincere or genuine. Byte could careless if they helped you or not they try to find every eay to void any type of protection. Customer service reads from a script with no help to your current t situation. They want to charge you for any type of assistance. I explained to them that my aligners cracked due to a tooth not moving and just that single tooth not fitting the aligners. Instead of helping me fix the problem, they asked me to pay another $130 for an impression kit and $650 for a Byte insurance. They do not guarantee a happy smile at the end of the day because they are a corporation. DO NOT LISTEN TO THEIR GURANTEES... It is full of lies and false calims that you are protected. The only smile they have is when you pay them more money for their products failure.
3 years ago
Reply from byte
Hi Mason. We would love to chat with you more about this a provide any clarification we can. At Byte, we want every customer to be feeling supported every step of the way. Our team is always available via email or phone call. We want to make sure any questions or concerns you are having are being properly addressed. Please give us a call at 877-298-3669 any time Monday-Sunday, 8 AM- 6 PM MST. Our team is standing by for support!
Feb. 10th, 2022
Jon Deloney Mineral Wells, TX
I would recommend byte to anyone considering braces or aligners. Great customer service, amazing products and the fastest completion time on the market!
3 years ago
Reply from byte
Thank you, Jon! From the moment you purchase your impressions to the moment you get your retainers, our care team is there for you, every step of the way.
Dec. 15th, 2021
Tiffanie Shaniece Chattanooga, TN
I am very satisfied with my Byte aligners. Customer service is very attentive and responsive. Issues are addressed and resolved immediately. You will not be disappointed!
3 years ago Edited April 25, 2022
Reply from byte
We are so excited to hear this! We are here for anything you may need. Thank you for the amazing review, Tiffanie!
Dec. 15th, 2021
Monica Port Charlotte, FL
Never thought it was possible to have a great smile. Truly impressed and so happy. Customer service always helpful and caring. I give them 10 stars!
4 years ago
Reply from byte
Thank you so much for this awesome review, Monica!
Nov. 30th, 2021
Jason Koch Harrisburg, PA
I could not be happier with my experience so far! I am finished with my upper teeth and have 12 more weeks with my lower teeth. Everything seems to be going pretty smoothly!
4 years ago
Reply from byte
We are so excited for you! Our team works hard to make it as smooth as possible to achieve your dream smile :)
Nov. 30th, 2021
Leah king Atlanta, GA
I love the Byte team! They are always available to answer any concerns and questions that I have. The process is very easy to understand and help is always available.
4 years ago
Reply from byte
Hi there! We are here for you every step of the way. Any time you have a question, concern, or just want someone to hype up your new smile just give us a call or send us an email. Our team has got you covered :)
Nov. 23rd, 2021
Kayleigh Schultz Shelbyville, KY
What I love best is the customer service! They’re are so friendly and actually care about your needs and wants! Totally worth doing if you’re trying to fix your smile!
4 years ago
Reply from byte
Our care team does just that- we CARE! We want to make sure every experience is as seamless as possible, and we're thrilled to hear our team did just that. Thanks for the awesome review, Kayleigh😊
Nov. 8th, 2021
Review Source
Paige Dennett Philadelphia, PA
You can’t go wrong! They are very helpful and always make sure everything is going good with your progress. They have multiple payment plans as well.
4 years ago
Reply from byte
You got us smiling from ear to ear, thank you so much for you feedback!
Nov. 3rd, 2021
NikG Everett, WA
Horrible service. The impression trays they sent are too big, so the sent another set of trays…the exact same size. Amazingly enough BEFORE I gave them $2000 they had a smaller set of impression trays that fit my mouth perfectly. Now, after 8 weeks I have to go to a third party vendor and buy them myself. And you cannot buy just one set, you get 12, plus the puddy (or whatever that is called).
I had to get the new impressions due to week 8 not fitting at all. I learned that if there are any gaps then the aligners are not right and could damage my teeth. I went all the way back to week one and EVERY week had significant gaps. So the aligners have not been right from the get go.
Save your money and avoid Byte! They'll take your money and the. Waste your time.
4 years ago
Reply from byte
Hi there, when aligners are not fitting snug, we ask that our customers reach out right away so that our Professional Care Team can look into this and determine the best next steps. We want to do everything we can to get each customer to their new smile in the safest way possible. We would be happy to connect you to our team to assist with any concerns you may have regarding your specific situation. Please give us a call at 877-298-3669 or email us at support@byteme.com. Let's work together to get this resolved:)
Sep. 28th, 2021
Glenn Bierman Delray Beach, FL
I am on my 20th week, 2nd set of aligners that do not fit and waiting for my 3rd impression kit so I can wait another 2 - 4 weeks to get the new 3rd set of aligners. I contacted Byte after 12 weeks and my teeth were not straightened. They have nothing in place to check the progress through the 13-week treatment. I wore the aligners religiously at least 22 hours a day and used their hyperbyte as directed.
Their customer service is horrible! I have been through 3 reps that say they are my primary contact to resolve my problems and they all disappear!
I requested a full refund as they had advertised when I signed on and now they will not honor a refund.
Pay more and get aligners from a more reputable company.
4 years ago
Reply from byte
Hi, we are so sorry to hear that you haven't been hearing from our Customer Care team. Your smile is so important to us, and we want to make sure to get you to those projected results in the safest and quickest way possible. Our team should be sending you check-in emails every 2 weeks to make sure everything is progressing as projected. Those emails can sometimes get stuck in a junk or spam folder. Additionally, during all orthodontic treatment, it is common to have to make adjustments as some teeth can be a little more stubborn than others and need more time than anticipated to fully move into place. However, our team is here to work with you and make sure you get your dream smile. We want to make sure all your questions and concerns are being addressed. Please reach out at 877-298-3669, during normal business hours MST Monday-Sunday and our team would be happy to assist! If none of our representatives are available, please select the callback option so the next available representative can give you a callback.
Sep. 20th, 2021
Corina West Dallas, TX
Service with Byte has been nothing but good. I've had all my questions and concerns answered right away. .
My Byte plan has also been very easy to follow.
4 years ago
Reply from byte
We are so happy to hear this. Thank you!
Sep. 22nd, 2021
Chellsea Tessein Trenton, NJ
TERRIBLE EXPERIENCE. The aligners hurt, and they consistently blame you for them not fitting properly on your teeth. And what they don't tell you is that the model that they send you - if your teeth aren't how YOU want them to be - you shouldn't approve it. I have a single tooth that sticks out that none of the aligner move at all. When you look at the model it looks like it's straight but when you turn the model it still sticks completely out. I got to week 13 and I had to completely restart my treatment because of "air bubbles", one aligner was literally hanging off my teeth and they told me to cut the aligners. Veronica, RDA is TERRIBLE at CUSTOMER SERVICE. There is no "guarantee" - I was told "With our Satisfaction Guarantee, we can provide additional treatment at no additional fee - as long as you continue to wear your aligners and save your previous sets!" Veronica indicated that this is not the case. Don't buy into the hype.
4 years ago
Reply from byte
Chellsea, thank you for your feedback. We want to provide all of our customers with a smile they love. We provide a 3D image of the projected results in order to see all angles of the new smile. Our team also checks in regarding the plan to see what the customer thinks and if they have any questions before approving the plan.
Our Aligner Guarantee, states if a customer has reached the end of treatment
and is not happy with the results our team can re-evaluate those results. If approved, we will provide additional treatment at no extra cost to get to the results we promised. Our Aligner Guarantee is contingent on having followed all of the treatment guidelines. These are outlined in our Guarantees page on our website under guarantees.
This means that if at any point during treatment those guidelines are not followed, such as throwing away previous aligners or not wearing them as directed, there may be a fee associated with re-evaluating that treatment. We would be happy to hear your feedback, address your concerns, and do what we can to help. You can send us an email at support@byteme.com or give us a call at 877-298-3669.
Our Aligner Guarantee, states if a customer has reached the end of treatment
and is not happy with the results our team can re-evaluate those results. If approved, we will provide additional treatment at no extra cost to get to the results we promised. Our Aligner Guarantee is contingent on having followed all of the treatment guidelines. These are outlined in our Guarantees page on our website under guarantees.
This means that if at any point during treatment those guidelines are not followed, such as throwing away previous aligners or not wearing them as directed, there may be a fee associated with re-evaluating that treatment. We would be happy to hear your feedback, address your concerns, and do what we can to help. You can send us an email at support@byteme.com or give us a call at 877-298-3669.
Sep. 14th, 2021
jdstep97 Madison, TN
VERY bad customer service! When I signed up, I specifically UN-checked the box for receiving text messages. (I did NOT want texts.) It's more efficient for me to communicate via email. STILL, I began receiving multiple text messages, even after I specifically text back that I wanted emails. That was red flag #1.
On 7/28/21, I get an email!! Byte asked me about my experience. By that time, my kid had submitted the dental impressions just fine, and we were just waiting for the aligners to come. I immediately replied to the 7/28/21 email (excited that Byte was emailing now, instead of texting). I replied that "I'd like to know more about the financial obligations.” Two days later and no reply, I CALL Byte, on 7/30/21. I spoke with a rep., asking to be sent the financing paperwork, or a link, so that I could go ahead and get the financing process and approval started. Well, instead of just sending me the paperwork or link, I'm told that someone will be calling me. So, that was red flag #2. Come on, why did I need someone to call me? I'm trying to give YOU my MONEY, but I need to wait for someone to call me. Just give send me the link or the paperwork, and let's get started. Unnecessary back-and-forth is a waste of time.
After the rep. said that someone would call me about the financing, I instructed him that someone should EMAIL me. Not call. But, sure enough, someone CALLS, AND they start texting. AGAIN. That's red flat #3. I did not text back.
On 7/31/21, and 8/4/21, and 8/5/21, I email Byte, asking AGAIN for documentation for setting up financing. When 8/8/21 arrived, and STILL NO FINANCING PAPERWORK, I just emailed BYTE and cancelled the whole thing. I’m sending my child to a local orthodontist (in a brick-and-mortar location) where I can conveniently speak with people when I need help, and I will not need to practically BEG for them to help me figure out how to send them my money.
If Byte cannot respond within a professional time, say 24-48 hours, with financing information, how would they be once they get your money? I just do not have time for such nightmarish communication experiences. It's like a bad online dating experience.
Fortunately, Byte promised to cancel everything. But I fear that if I'd waited a bit longer, after the aligners started arriving, they try to trap me. And I question many of the positive reviews. I’ve read that Byte will make offers for positive reviews. Someone on this site has posted that they were offered Byte Whitening Foam to submit a positive review. And I'm certain I received something similar (by email), but I immediately deleted the offer. Interesting, that before I could post this review, I'm asked "Did you receive a specific invitation from byte to leave this review"? (Had not, if it really matters.)
Finally, something else I’d like to point out. Seems that most bad reviews have someone from BYTE suggesting that they message Byte, at support@byteme.com, or call at 877-298-3669. All I have to say is good luck getting someone to respond from support@byteme.com!! And if you call, be ready to be told that someone will have to call you back. The person you need to speak with will likely be in a meeting. Someone from BYTE will likely email me to contact support or call. Fine, but it’s a waste of your time.
4 years ago
Reply from byte
Hi there, we appreciate you taking the time to provide your feedback about your experience. Our team is here to support every customer from start to finish. We encourage anyone to reach out with any questions or concerns so that we can assist where needed and connect them to the best point of contact. If you have not heard back from our team after calling or emailing, we would be happy to look into this. Please send us a direct message on Facebook and let's get you the support you need. In regards to leaving reviews, we encourage each customer to leave an honest review about their experience, whether positive or negative, and in exchange, we may provide a free item- it's your time, after all! If you have any questions, please connect with us and we'd be happy to help!
Aug. 17th, 2021
Bree Rasamny Putnam Valley, NY
I did EXTENSIVE research on at home braces options last year and decided to go with Byte over any of the others because I didn’t have a severe case and thought this product could help me the quickest. After a full year I can honestly write a review and am saying DO NOT BUY THIS PRODUCT. I wore my aligners EXACTLY as prescribed and not only did my teeth not achieve the straight bite I was hoping for, my actual bite is now negatively impacted and worse than it was before!! My dentist took before and after X-rays and confirmed this. I contacted the company asking for my money back as it not only didn’t work, it made my teeth and overall bite WORSE than before I started!!!! They said they do not give money back but will continue to send me more aligners. What good is that if each tray made my teeth and bite worse off? SAVE YOUR MONEY. Do not spend the $2300 on this product, like I did, to now have to be in a position to need real dental intervention and have to pay for that too.
4 years ago
Reply from byte
Hi, we are so sorry to hear that this has been your experience! It is important to us that you are supported throughout your whole treatment, so if this has not been the case with your Byte journey, we will want to look into this right away. If you have had trouble getting in touch with our team, please give us a call for the quickest assistance at 877-298-3669 during normal business hours MST Monday-Sunday and our team would be happy to assist! If none of our representatives are available, please select the callback option so the next available representative can give you a callback. You can also reach out to us via Facebook direct message. We want to make sure you are taken care of and are provided proper solutions.
Aug. 9th, 2021
Burke Lucy Sacramento, CA
You can tell Byte is run by millennials. Everything is awesome! ...until they have to get back to you on some detail like getting x rays from your dentist before moving forward. A month later, I still haven't heard back from them after multiple emails and texts requesting information. Johnny C, their VP of Sales, emailed me (likely automatically generated) to ask if everything is okay a week ago so I responded to say I still haven't heard back from them on the x rays. Apparently a week later, it's okay for even the VP of Sales to ghost potential customers. Meanwhile, the discount I get for my wife recommending Byte to me is expiring, exclusively because of them while I still get automatic emails about all their other (lesser) discounts. But if you look at Johnny C on LinkedIn, he looks like he's proud of growing that beard since he probably just started shaving a few years ago. Feel free to provide another one of those "we're hiring more people, blah, blah, blah" responses. You're showing your true colors as a 'disruptive company' that can't handle it. Don't send emails, automatic or otherwise, if you can't follow up. Welcome to business 101 kids. No, byte me!
4 years ago Edited September 14, 2021
Reply from byte
Hi there, we appreciate you taking the time to leave this feedback. If you still haven't heard back from our team, let's help! Please send us a direct message on Facebook or give us a call at 877-298-3669 and our team would be happy to assist with any questions or concerns you may have.
Aug. 17th, 2021
Isabella Martinez New York, NY
I am very happy with the Byte treatment thus far. I am on week 13 right now and my teeth are looking so much better. The night treatment is very convenient.
4 years ago
Reply from byte
This is so exciting! We are always thrilled to hear about all of our customers' amazing progress. If you have a question, email support@byteme.com or give us a call at 877-298-3669 and our team would be happy to help. Thank you for the great review Isabella
Jul. 30th, 2021
Tamara Michels Morrisville, VT
This is my third week of Byte at Night Aligners. The email reminders from customer support staff have been every helpful. I have a adjusted to the routine and am looking forward to my beautiful Smile with Byte. Thanks!
4 years ago
Reply from byte
Thank you for your feedback! We are so happy you are enjoying your At-Night treatment!
Jul. 20th, 2021
John Ferrara Brooklyn, NY
Avoid this company at all costs. THEY HAVE GOOD REVIEWS ONLY BECAUSE THEY SOLICIT POSITIVE REVIEWS FROM THEIR CUSTOMERS DURING TREATMENT FOR SIMPLE REQUESTS. For example, run out of aligner cleaner? You can pay $80 for it OR "write us 3 good reviews, and make a video about your positive experience, etc."
My 10 week plan turned into over a year treatment plan that made my teeth so loose that I had to stop wearing my bottom retainer at the command of my dentist. His exact words were "Stop this makeshift treatment plan immediately or you will lose your teeth!!" Holy Cow! after 3 additional dental visits I fortunately did not have to have a stabilizing bridge put in. Obviously lost all of my 13 months worth of progress but better than losing teeth!!
When I called to try and get a new top retainer however, hoping that this would not be a complete loss, I experienced the normal run around, that you will have at every turn after you pay for the treatment (Extremely friendly at first) only to wait on hold for 30 minutes while they said that I have to pay full price for both retainers, that they couldn't just ship one, then that they COULD ship one, but it will be at the same price as both. Even after I told them I would buy 5 top retainers to not have to go through this frustrating nonsense again, they stood fast in this ridiculous position. Instead of maintaining what was left of this fractured relationship they have forced me to start again from scratch with a competitor.
What a complete headache. I wish I did more research and avoided this entire nightmare but I thought, 'Wow look at all these great reviews'. Don't be fooled.
4 years ago
Reply from byte
Hi John. Our team is here to help and provide any clarification we can. Feedback is very important to us, which is why we may offer a free item for leaving an honest review, whether positive or negative. At Byte, we want every customer to feel supported and comfortable throughout each step in their Byte journey and if this has not been the case for you, we would love to further assist. At Byte your safety is our number one priority! Rest assured, your treatment is doctor directed from start to finish. We have a network of nationwide duly licensed dentists and orthodontists. Our orthodontists and dentists follow the same Standards of Care that their peers utilize in the states they are licensed in. They are regulated by the same dental boards as traditional orthodontic practices, and as such, the same principles and processes are utilized by the affiliated doctors. These standards of care guide the doctors when treating our customers. We would love to chat more about this as well as address any other questions or concerns you have. Please give us a call at 877-298-3669 or shoot us an email at support@byteme.com and a Byte team member will take care of you!"
Jul. 20th, 2021
Arlene Carrillo Bakersfield, CA
I paid over 2k for zero results and awful customer service
I normally don’t write bad reviews but I would not recommend Byte. My experience with Byte has been awful. I paid over 2k for absolutely no results. I purposely chose Byte because of their “Byte for Life Guarantee.” They were so friendly and easy to work with at first. Then, they completely stopped communicating with me once I received my impressions. I finished my 15 weeks and noticed my teeth were still not straight so I contacted customer service several times to get assistance. After ignoring several of my emails, they finally told me that I was supposed to contact them for the rest of my impressions and somehow I should have known about this. They made me send photos of my teeth. After WEEKS of going back and forth they said I am not ready for the bottom aligners. They asked if I was ready for my upper retainer. I said yes multiple times and they still never sent it to me. I told them I had lost some of my old impressions and they told me this means I lost my guarantee and I would have to pay for a whole new kit. I read everything I could front to back and it was never clear I would lose my guarantee if I lost any of my aligners. The customer service representative said there were small notes in each of my aligner bags that said not to lose my old aligners. I never read all of the notes because several were just inspirational quotes that were irrelevant to aligning my teeth. I did not think these small notes would have important and crucial information. I would have 100% guarded my aligners with my life had it been CLEAR that it was essential to my guarantee. I am beyond disappointed and saddened that I wasted a lot of money for no results. I followed the instructions as best as I could and did everything the plan included. I don’t have a ton of money to invest in myself and the one thing I was insecure about was my bottom teeth. I decided to invest in myself and it was important to me that I chose a company that was going to be apart of my smile journey that had my best interest. After my experience, I would not recommend Byte.
4 years ago
Reply from byte
Hi Arlene, thank you for taking the time to review your experience. We are sorry to hear that your experience has been less than amazing. We can understand your frustration, and we would be happy to provide a little clarification regarding our processes. During your treatment, you have our Satisfaction Guarantee, which provides you with additional treatment free of charge to get you to those projected results. It is important to us to get you your dream smile! However, if the treatment guidelines are not met, such as throwing away aligners, not using the aligners as instructed, etc., this guarantee may become voided and additional fees may be necessary to continue treatment. We would be happy to look further into your situation to provide support or connect you with our team if you haven't been connected already. Feel free to reach out to us via Facebook DM, support@byteme.com, or give us a call at 877-298-3669.
Jul. 14th, 2021
Jill Courtney Nashville, TN
Loving Byte! On week 5 and already seeing and feeling a difference.
Make sure to ask for their student discount BEFORE you pay, if you are a student…
4 years ago
Reply from byte
Yes, we love a good discount😁 Thanks for the love, Jill! We are so happy to hear that you are already noticing progress. We are excited to be on this journey with. you, and we can't wait to see your new smile!
Jul. 15th, 2021
Sarah Knopf Smyrna, GA
I am halfway through my treatment and am loving the results so far! The customer service has been fantastic—everyone is so helpful! Highly recommend!
4 years ago
Reply from byte
Yay, we are so excited to hear that you are loving your results so far! We can't wait to see your final results. We appreciate the great review, Sarah.
Jul. 14th, 2021
Alyssa Jacoby Philadelphia, PA
Loving it so far! Sending in the molds of my teeth way super easy. I saw slight changes after just 2 weeks. Started week 5 this week and seeing a lot of awesome changes.
4 years ago
Reply from byte
Woohoo, we are so excited to hear you are already seeing awesome changes! We are even more excited to see your final results. Thank you for the great review, Alyssa😊
Jul. 13th, 2021
Shower Pittsburgh, PA
The kit came quickly and was really simple to use. The aligners fit perfectly. I noticed a difference after the 2nd week. Also the packaging is beautiful.
4 years ago
Reply from byte
This is amazing! We know it's only the start, but we can't wait to get you to that last step. Let us know if you have any questions throughout your treatment! We've got you.
Jul. 8th, 2021
A Embry South Lake Tahoe, CA
I am on my 5th week of using my Byte aligners and have no complaints. The entire process has been really easy and the pricing is fairly comparable to other companies.
4 years ago
Reply from byte
Thank you for the great feedback! We are happy you chose us on your journey to a better smile. We can't wait to see your new smile! At Byte we are always happy to help, if you have any questions or concerns we are just a message away at support@byteme.com
Jul. 8th, 2021
cynthia hale Dorchester, MA
I’m extremely pleased with the process ! Had a single point of contact. I never feel like talking on the phone - he was happy to text. Made it toooo easy !
4 years ago
Reply from byte
Hi Cynthia! Our care team does just that- we CARE! We want to make sure the experience is as seamless as possible, and we're thrilled to hear your Byte adviser was able to do just that. Thanks for the great review :)
Jul. 6th, 2021
Jamie Maloata East Saint Louis, IL
So far my I’ve had great experience. Once my aligners were ordered, I got them within a couple weeks and byte company emails to help me out along the way
4 years ago
Reply from byte
Hey Jamie! Thank you for the great feedback. We are happy you chose us on your journey to a better smile. We can't wait to see your new smile! At Byte we are always happy to help, if you have any questions or concerns we are just a message away at support@byteme.com
Jul. 6th, 2021
Crystal Barrett Benton, AR
So excited to start my journey with Byte!! It was so easy to make my molds and take the required pics of my teeth. Can’t wait for my straight smile to get here!!
4 years ago
Reply from byte
Yay Crystal! Congrats on getting started with your smile journey :) Our team is here to make your time with Byte as smooth, stress-free, and fun as possible, so we are so glad to hear that this has been your experience! Thanks for the awesome review, let's get you that awesome smile.
Jul. 6th, 2021
Ethan McQuarrie Palm Beach Gardens, FL
I have nothing bad to say about byte or their aligners. Its been nothing except easy from day one. Definitely would come to byte if your looking for invisible aligners.
4 years ago
Reply from byte
Hey Ethan! Thank you for the great feedback. We are happy you chose us on your journey to a better smile. We can't wait to see your new smile! At Byte we are always happy to help, if you have any questions or concerns we are just a message away at support@byteme.com
Jul. 6th, 2021
Alaina Memphis, TN
My experience is ongoing. So far, it’s been great! The process went by quickly in the beginning and now I’m on my journey to a straight, beautiful smile!
4 years ago
Reply from byte
Alaina- We appreciate you reviewing your experience with Byte! We do what we can to make the Byte process as smooth as possible, from the moment you complete your impressions to the day you receive your retainers. :)
Jul. 6th, 2021
Chelsea Love Macomb, MI
The impression kit was super simple to do and they made sending back painless. They let you know all your options before you purchase the aligners. Having great luck so far!
4 years ago
Reply from byte
Hi Chelsea! Wow- we are so excited that our team was able to support you from the start and we cannot wait to continue on this smile journey with you. We are always a message away at support@byteme.com. Let's get that awesome new smile! :)
Jul. 6th, 2021
Ranger Barlow Hinesville, GA
I'm paying full price (around $3,000) for only the top teeth, I was told after they sent the aligners that they could only do the top teeth. So after this, I will still need to pay for braces.
Other than that, the aligners are easy to use and the staff are courteous.
4 years ago
Reply from byte
Hi there. Thanks for writing in and sharing your experience. We would love to chat more and provide you any clarification you need. Please give us a call at 877-298-3669 or shoot us an email at support@byteme.com. Our support team is standing by to support you!
Jul. 2nd, 2021
Ardena Moses Hayward, CA
My experience with byte has been awesome. I’m halfway through my 14 week process and my teeth are already straighter and whiter. I’m so happy I chose byte.
4 years ago
Reply from byte
Woohoo Ardena! Halfway to that final smile, we cannot wait to see it :) Send us some progress photos, we love to see before and after pictures! Our team is here for you every step of the way, so do not hesitate to reach out. Happy to have you in our Byte family! Thank you for the awesome review.
Jul. 6th, 2021
Laura Hanel Dallas, TX
Quick and convenient service! Super helpful throughout every step and my retainers, four weeks in, are already making a noticeable difference! Thank you Byte : D
4 years ago
Reply from byte
We are so excited to hear that you are already seeing progress, Laura. If you have any questions throughout treatment, our customer care team is standing by for support. We can’t wait to see those final results. Thank you for providing this great feedback.
Jul. 6th, 2021
Amkam Patterson, CA
Right now the byte system is going absolutely great. I love the night aligners, that way my son won't have to worry about having them in During school.
4 years ago
Reply from byte
Yes! We are so happy to hear that you found a treatment that is a perfect fit for your son. Our team's goal is to make the smile transformation as seamless and stress-free as possible, so do not hesitate to reach out with any questions you may have! Can't wait to see your final smile :) Thanks for the review!
Jul. 6th, 2021
Sara Luenberger Bellevue, NE
So easy! The whole process to start with is so easy! You will have someone contact you to help walk you through it all! I’m honestly so excited to see my results!
4 years ago
Reply from byte
Woohoo Sara! Thank you for the great review! We are happy to hear that your experience has been so positive. We hope to continue with this great experience, let us know if you have any questions. We are always happy to help.
Jul. 7th, 2021
Tabitha Jackson Warner Robins, GA
I love the updated communication by txt and how I got txt frequently as a reminder to do something. Im always so busy going and going so that was helpful.
4 years ago
Reply from byte
Thank you Tabitha! From the moment you purchase your impressions to the moment you get your retainers, our care team is there for you, every step of the way. Let's get you the smile of your dreams :)
Jul. 7th, 2021
