byte

Byte owes me a refund that was approved by Byte management 4 weeks ago - stay away. I don’t think I’ve ever been treated so poorly by a business before. Byte owes me (and many others) a refund for not delivering the treatment that I paid for in full. After several years of unsuccessful treatment and multiple refinement plans, they paused all treatments in October 2024. Since then, it’s been impossible to get in touch with someone helpful to provide actual specific information about my case. They owe me a $1945 refund which they still have not issued. I was chatting with a customer service rep for 2 hours yesterday who gave the most dodgy vague responses and refused to connect me with someone who could help my case. Byte, please issue the owed refund that was approved by you 4 weeks ago. You failed to deliver on the agreed upon treatment and then left your customers hanging because you made poor business and treatment decisions inconsistent with FDA requirements.

Horrific experience and app. No follow up. I emailed and sent info numerous times to be met with a different person giving me different direction. Everytime it is like hitting reset on my complaint. I followed the plan to the exact detail. I did not get the "after" results like they stated. I tried getting resolution and it has been non-existent. I also tried asking for a refund and they do not reply. STAY AWAY!!!! RIP OFF ALERT!!!!! SCAM!!!!!! I should have followed my gut feeling and went with another company. I am so disgusted by the way the run from follow up. Once again, every time they reach out they ask for more photos that I already sent NUMEROUS times. It is exhausting. They hide the review link. I had to lie to their AI Bot and say I wanted to leave a 5-Star review and IMMEDIATELY had multiple review links. They protect their reviews by not allowing it unless it is vetted. Sad!!!!! Unethical!!!!!

Please please whatever you do STAY AWAY FROM BYTE! All good in the beginning because they want to make the sale of course. Then it all went down hill and my advisor Aline was answering here and there. I was only approved for my top arch because my bottom was too risky which doesn’t make sense because it’s only one tooth out of place. I told her this is exactly why i needed byte was for the bottom. Well then after i denied it at full price, that’s when Aline suddenly could offer me a discount, oh and only $400 off so I’m still paying 2k to fix nothing because the 3D scan showed no changes for my top arch. So then Aline missed our schedule call. Called me 2 hours late and then was just flat out RUDE to me. Like almost nasty. And she admitted it cost pennies to the dollars to make them so what am i paying for. The point is the discount was offered after i denied to give my hard earned 2.5k to a company to fix NOTHING. please please stay away from byte

Actually, to be truthful when I wore upper and lower together it actually made my bite worse. I wore the first 2 levels together for at least 2 weeks and my bottom teeth started to push against the back of my upper teeth and I could not close my mouth. It was hard to eat and chew for hours because of the space i had between upper and lower molars. Once I stopped wearing the bottom my bite went back to normal meaning straight up instead of out and my molars were able to connect back again so I could eat only wearing the upper. This is why DID NOT WANT TO FIX BOTH. Wearing both caused more problems the support team did not actually listen to me and allowing me to just wear and purchase uppers. I told them in email, text and phone. Also, the team did not read statements or go back and read previous conversations and get caught up with what I was asking for and saying. I was never given the option to buy upper only. I was told they would be shipped regardless. 1 they to update the offers I did not get and 2 correct the language to customers.

The absolute worst business experience of my life! First off- they do not work! I was told it would be 6 months before I have a straight smile and guess what??? It’s been 2 1/2 years. Yes, YEARS!! And I’m not even close to being done. Plus, They will try to squeeze any penny they can out of you. I was just told that my “aligner guarantee” was voided because I stopped replying to their emails. Like what???? I’ve been using the app to send In pictures. I was told it will cost me $899 for a “re entry” fee. What a bunch of bull! Like I said, looking for any opportunity to squeeze money out of you.

Don't listen to any reviews that do not go past the 'onboarding experience' - only pay attention to reviews of people who have gone through the full process. Byte is good at one thing - GETTING customers. After that they won't give two craps about you as a customer. Long story short, I followed ALL of the rules and plan, and Byte still screwed up my treatment and refuses to finish it correctly. While I once recommended Byte to everyone who asked, I now regret it. As many other people mention, their goal is 100% GETTING CUSTOMERS. They DON'T CARE ABOUT ACTUAL CUSTOMERS. They are far too focused on acquiring new customers and put all of their customer service and funding into this process. You will feel like a rockstar during the on-boarding process with how much they 'care'. ONCE YOU ARE A CUSTOMER they could not care less about you. E-mailing customer service is an absolute JOKE and they take several days to a week to respond to anything. They do answer chat quickly, that is if you don't go NUTS trying to get to a REAL PERSON instead of their horrible chat bot. If you think Amazon's chat bot is terrible.... Byte's is about 50x WORSE that that one. You have to literally tell it how bad it is for it to let you connect to a person. No joke - type in 'this is stupid' and it will connect you. Their app is an absolute joke, useless and constantly has bugs and issues. I will say I followed EVERY rule and recommendation. I wore my aligners 23+ hours every day and used my HyperByte every day as told. My treatment not ending correctly was 100000% not on me, it was on Byte. FIRST PROBLEM: You better hope you need 15 aligners or less because trying to get the rest of your aligners is a nightmare of a joke. You are supposed to request your continuation at week 12, but their system won't let you until week 13. It then takes them ANOTHER week to actually do anything about your request, and only if you e-mail AND chat with them to push them. It then takes them 3-4 weeks to get you the new ones. So now you are on week 14 just getting them ordered, so you will now be 2-3 weeks late on your continuation treatment. The continuation aligners are NOT THE SAME and cut and fit differently which then leads to the next MAJOR problem. Heaven forbid your treatment doesn't do what it is supposed to at the end (because they did NOT make the continuation aligners right). I'm now working on WEEKS of trying to get their 'clinical team' to fix my treatment. I've sent the same photos and video dozens times and answered their questions 50 times. And several weeks into this they send some stupid 'aligner evaluation' that should have been sent the minute I said the treatment wasn't right. They then ordered 'touch up' aligners WITHOUT APPROVAL. I 100% do not trust this process and I know it will be screwed up again. Not only do they have no idea what they are doing and never read anything I say to them, they REFUSE to address my top teeth at all. They want an EXTRA $600 to finish my treatment the right way verus them GUESSING. I've asked 10 times for them to take new impressions and give me a new virtual care to approve and the absolutely refuse. This is the only way I trust them to finish my treatment correctly because they have been an absolute CLUSTER of a process and total disaster to deal with. They are quite literally guessing how to finish my treatment at this point. So now not only is my treatment going to be months late when I needed it done for a very specific time (which I even buffered before starting), but I'm sure it's going to be wrong again and I'm going to be back to fighting them AGAIN to get my treatment done CORRECTLY. You get an e-mail back from a different person every time and none of them actually listen or read through the information. Because they literally don't care, they just go through the motions. It is 100% my belief that their goal is to annoy you so much that you give up on trying to get your treatment finished. The entire process is unprofessional and an absolute DISASTER. While there might be benefits to Byte like not having to go to an office, you have to hope for everything to go perfectly in order to want to use this. Because pretty soon your 'no hassle' and 'quick treatment' is going to be an absolute headache.

If I could give 0 stars I would. STEAR CLEAR FROM BYTE. Do yourself a favor and go read the comments on the BBB and the reviews for 1-3 stars on the site. I bought into the hype and it’s been the biggest disappointment! I paid for the nighttime aligner plan which is more expensive (2800k ish). The first set of aligners I went through 12 weeks before my teeth just wouldn’t fit into the aligner at all. I notified Byte and they stated my teeth looked like they should have been at week 6. Mind you - I checked in as instructed a couple times in between where Byte staff supposedly checked my picture submissions. After realizing my teeth hadn’t shifted at all, they sent me a new kit for re-impressions. During my next set of aligners I made it to step 10 and aligners once again weren’t fitting. Same thing - multiple check ins and staff never notified me that my teeth weren’t moving and they actually instructed me to advance. Then they back tracked me to step 5. I wore step 5 for 2 weeks and was instructed that my new plan was going to be 2 weeks in each aligner rather than the 1 week because my teeth weren’t shifting like they were supposed to. I wore weeks 5, 6, and 7 for 2 weeks and my teeth aren’t fitting in week 8. I notified Byte that the treatment plan wasn’t working. I have followed all the rules and my teeth aren’t shifting. I have crowding on my bottom teeth in the front and they told me I’d be a good candidate and a night time plan would work. That was a lie. When I asked what happens now because they told me their service would work and it doesn’t they told me I couldn’t get a refund because the aligners are custom made. Literally the worst customer service ever. How does a company get away taking thousands of money from customers when their services don’t work for them? It’s a scam honestly. A big disappointment. I tried on my week 1 aligners and they fit perfectly - that means for 11 months of following the rules I have nothing to show for it except wasted time and stolen money.

I have been on the Byte program for 15+ Weeks now. I have been wearing my aligners basically any time I am not eating and I only eat one time a day. I have been updating when asked with no more than a few days late, which I made up with duration. One of my lateral incisors started gapping at step 8 (I didn't notice) So when I went to order the rest of my aligners I would told to go back until there is no gaps and it is confortable. So my uppers are back on Step 8 and my lowers on Step 15. I absolutely feel that Clinical Support group is not paying attention to uploaded photos UNTIL IT IS WAY TOO LATE! I have tried calling support and emailing and I can't get any solid answers. These aligners are fine, But if I knew I was going to be on my own I would have paid extra for a more reputable company.

I really like the Byte invisible braces, and their customer service was exceptional because they do all the paperwork for you. Also, they are a very comfortable fit.

I had been interested in starting Invisalign for a few years, so I started researching and came across Byte. They had great reviews, so I decided to call on 5/4/22. The first step was to complete the impression kit. It took about a week to receive it. I did it the same day I got it and sent it off the next day. My initial consultation on 6/13/22 was great. The lady I spoke with was great. She explained the process and the cost of the plan. She said the process would take 25 weeks, and I should reach my goal by the middle of January. I was super excited to start, so I signed up right away. It took about five weeks to receive my aligners. I received them on 7/15/22 and started wearing them immediately. The first few months were so painful. I lost 25 lbs because it hurt too much to eat. My teeth hurt (which is to be expected), but the aligners were sharp and kept cutting the inside of my gums. I also developed thrust and blisters all over my mouth, which I believe was from the whitening solution they had me use. Despite all this, I continued wearing my aligners and doing my monthly check-ins because I did notice my bottom teeth getting straighter. Let's go back a minute so you can have a better understanding. Before starting the treatment, my bottom teeth were very crooked. However, my top teeth were all straight expected the tooth right next to my front one. It was the begging of December when everything got worse. When I went to change my aligners to the next step, I noticed the tooth on top had not straightened out at all, and to make matters worse, it is now loose (it wiggles), and there is a gap in between my teeth. I immediately call Byte to explain the situation. They told me to take a two-week resting period from the top aligner to see if that would help, so I did. Two weeks passed, and my tooth still wiggled, so I informed them. They told me to extend the resting period, which I did. Fast forward to today, 4/23/23, after MANY failed attempts to resolve this issue, I was told they do not cover any outside dental work. They said I will have to pay out of pocket for any/all dental visits and treatments, even though their product caused the problem. So, not only did I suffer for months due to their defective products. I now have to pay out of pocket for dental bills due to their negligence and to top it off, my teeth look worse now than before I started. I wasted 8 months of my life that I could have spent using a product that actually worked and saved myself the pain, money, and headache from dealing with Byte.

I spent around 2k on this product to try and save money on braces. That money was wasted and I still had to pay for braces after Byte didn't work out. If you have any issues with the fit of this product, the customer service is horrible. When I initially purchased the product it was easy to call and speak to a dental professional whenever you had issues or questions. That changed and it is nearly impossible to get the help you need, especially if you work full time and are trying to manage a busy life. I also have a greater understanding of how many problems can be caused by using a product like this without being under the care of an orthodontist. Do not be fooled by this company and look around for affordable care elsewhere. It will be worth it long term.

Do not use Byte. I know the price point is tempting, but I have a valid reason why I do not recommend their service. They only provide half the trays upfront, then you need to complete a check in to receive the remaining brackets. I submitted all of the required documentation, AND CALLED THE NEXT DAY, to which I was told everything looked great and they should arrive in 3-4 weeks. At week 3, I call. JUST TO BE SAFE. The order was never submitted. I have been in the same bracket for two weeks, and will have to wait another 4 to received the "already confirmed" remaining brackets. These trays are not meant to be used for 6-8 weeks. They will not do anything to remedy their wrong, other than say "there's nothing they can do." When I asked for a refund because they did not comply with their treatment best-practices the replied with "in 3-4 business days someone from upper management will send an email." I paid cash, upfront, in full and they just never placed my order. Again, do not use this company. My teeth will not be straight and I'm out all my money.

Be warned about this company. They will give you the runaround once they receive your money. I know from experience and I am still disputing my current service. I have FINISHED two (2) sets of aligners and with both completed sets the results did not match what was initially projected. My bottom teeth still are not straight. I find the service I am receiving from BYTE horrible. If you have an issue, the representatives will only speak to you via generic emails. At this time, you cannot speak with their Clinical Support Team. I have begged in emails and by calling the customer service line for someone to reach out and discuss my issue. Not one call back. I spoke today with a customer service supervisor who said I he strongly thinks I would get a call within the hour from the Clinical Support Team as he made a note in my file to expedite my claim. No call, just two generic emails today saying they may implement a call system soon. It’s unacceptable. In my first set of alligners when there was an issue, after disputing with customer service, I was finally given a link to schedule a call with Clinical Support. I’m not sure why that service is no longer offered but that should be an essential part of treatment. I have explicitly followed the instructions given by the staff throughout 9 months treatments and on multiple emails have received conflicting information about my treatment. In my latest email received the representative mentioned issues with my TOP aligners. The completely wrong set! It’s frustrating as I can’t reach out to the associates as it is a just a generic email. My treatment keeps getting prolonged as I wait days for a new response. This company lacks communication and customer service skills. I don’t believe it is unreasonable to ask a company that you have purchased a service and an additional extended warranty program for a call back to discuss treatment. I recommend going through a dentist where at least you have an office with regular visits to monitor your treatment.