Name: byte
Rating: 4.3

check_circle

Verified Customer

star star star_border star_border star_border

Nathan York Noblesville, IN

I lost my hyperbyte and was given an option to pay $399 or double my treatment time. $399 is an outrageous amount to replace such a simple device. It amounts to extortion.

3 years ago

Reply from byte

The HyperByte treatment accelerator may seem like a simple device, but it actually holds a lot of science in that small device. We would love to discuss and clarify any concerns you may have - send us an email at support@byteme.com! To learn more about our HyperByte device, head over to our website :)

Jul. 22nd, 2021

check_circle

Verified Customer

star star star star star

Jennifer Brown

Great customer service, my teeth are much whitener and straighter and I love my new smile

3 years ago Edited January 10, 2024

Reply from byte

Hi Jennifer! Wow- we are so excited that our team was able to support you from the start and we cannot wait to continue on this smile journey with you. We are always a message away at support@byteme.com. Let's get that awesome new smile! :)

Jul. 6th, 2021

check_circle

Verified Customer

star star star star star_border

Aimee Farmville, VA

Great product. Very expensive though, shipping wait time wasn't great. Issues with the pickup as well.

3 years ago

Reply from byte

Hey Aimee! Thank you so much for taking the time to share this awesome review and feedback with our team. We apologize if there was any trouble with your aligners and shipping but we hope to continue to improve your experience throughout treatment :)

Jul. 6th, 2021

check_circle

Verified Customer

star star star star_border star_border

Esmeralda Juarez Los Angeles, CA

I didn't have the specialized care when my aligners didn't fit i had to cut them down myself and I just hope I did it right

3 years ago

Reply from byte

Hi Esmeralda. Our team is here for you every step of the way. We're sorry to hear you didn't feel supported, but we want to change that. If you're worried about the fit of your aligners, our team is more than happy to check that for you. Send an email to support@byteme.com, and a Byte team member will take care of you.

Jul. 2nd, 2021

check_circle

Verified Customer

star star star star star

Carly Boynton Melbourne, FL

I see changes already! The set up and directions to start this product was super easy!

3 years ago

Reply from byte

We are proud to offer a more convenient way to straighten your teeth! We are so glad to hear about your positive experience. Thank you for your review Carly!

Jul. 6th, 2021

check_circle

Verified Customer

star star star star star

Bricia Benitez Citra, FL

I'm on week 5 with my Aligners and I've seen huge progress. I'm already loving my smile!

3 years ago

Reply from byte

Wow that is so awesome to hear! We are so excited about the progress you have already made and cannot wait to see your final smile. Keep us updated with your progress and do not hesitate to reach out with any question you may have! Thanks for the great review Bricia :)

Jul. 6th, 2021

check_circle

Verified Customer

star star star star star_border

Emily Paladino Danvers, MA

Overall experience of the retainer. Process was it quick and easy to start. So far my weeks have gone by nicely.

3 years ago

Reply from byte

Hey Emily! Thank you so much for taking the time to share this awesome review and feedback with our team. We are so happy to hear that you have been having a great experience thus far! Don't hesitate to reach out if there is anything we can do to improve your experience or address your questions, we got you. Happy to have you in our Byte fam!

Jul. 6th, 2021

check_circle

Verified Customer

star star star star star

Raji Tustin, CA

Can feel a difference after 3 weeks. Easy to use. Quick turnaround. Friendly staff.

3 years ago

Reply from byte

We are so excited about the progress you have already made and cannot wait to see your final smile. Keep us updated with your progress and do not hesitate to reach out with any questions you may have! Thanks for the great review, Raji.

Jun. 25th, 2021

check_circle

Verified Customer

star star star star star

Jean Severna Park, MD

Great communication and prompt service. Happy with products and experience so far

3 years ago

Reply from byte

Thank you for the review, Jean. We're happy to hear about your experience so far- we can't wait to see those results!

Jun. 25th, 2021

check_circle

Verified Customer

star star star star star

Holly Slone Canal Winchester, OH

Great customer service and the product is great. I'm on week 4 and can already tell a difference.

3 years ago

Reply from byte

We are excited to hear you are already seeing the difference in week 4! We can't wait to see your final results. We appreciate the great review, Holly.

Jun. 25th, 2021

check_circle

Verified Customer

star star star star star

Beth Tipton Anderson, IN

No problems at this time. Everything was delivered timely. We will see what the results are soon.

3 years ago

Reply from byte

Thank you, Beth! We're happy to hear that you have had a smooth experience. Our team is always happy to help, so please let us know if you have any questions. We look forward to getting you to those final results!

Jun. 25th, 2021

check_circle

Verified Customer

star star star star star

Craig Remington Oceanside, CA

The cost is very affordable and the instructions and aligners are simple to use.

3 years ago

Reply from byte

Thank you for the review, Craig. We do what we can to provide you with an experience that works best for your lifestyle and needs. We are looking forward to seeing your final results!

Jun. 25th, 2021

check_circle

Verified Customer

star star star star_border star_border

Tom Royal Oak, MI

They were great at first but the customer service has fizzled out as I have progressed. I still have no answers on some of my treatment concerns.

3 years ago

Reply from byte

Hi there! We are sorry to hear you have not heard back from our team. Let's get this figured out for you. For the quickest response, please reach out via phone call at 877-298-3669 during normal business hours MST Monday-Sunday and our team would be happy to assist! If none of our representatives are available, please select the callback option so the next available representative can give you a callback. You can also send us a message on Facebook and a member of our team will make sure you're taken care of.

Jul. 1st, 2021

check_circle

Verified Customer

star star star star star

Patricia D Ladner Memphis, TN

My teeth are steadily getting straighter, and they're already SOOO much whiter!

3 years ago

Reply from byte

This is incredible! We are so happy to hear that you've been seeing results with your aligners and the BrightByte whitener! You'll be showing off that straighter, whiter smile in no time 😁

Jun. 14th, 2021

check_circle

Verified Customer

star star star star star_border

Rebecca Williams Knoxville, TN

The aligners had some pretty sharp edges initially that were pretty uncomfortable but otherwise have been easy to wear!

3 years ago

Reply from byte

Hey Rebecca! Thank you so much for taking the time to share this awesome review and feedback with our team. We are so happy to hear that you have been having a great experience thus far! We definitely want to make sure any of your concerns regarding the comfort or fit of your aligners are addressed so do not hesitate to reach out to our team, we are always here to help. Happy to have you in our Byte fam!

Jun. 14th, 2021

check_circle

Verified Customer

star star star star star

Norman R. Herndon, VA

It's very convenient and affordable. They just take a while to get back to you sometimes.

3 years ago

Reply from byte

Hey Norman! Thank you so much for taking the time to share this awesome review and feedback with our team. We are so happy to hear that you have been having a great experience thus far! Don't hesitate to reach out if there is anything we can do to improve your experience or address your questions, we got you via social media, phone call, or email. Happy to have you in our Byte fam! :)

Jun. 14th, 2021

check_circle

Verified Customer

star star star star star

Keli Nastasi White Salmon, WA

I am seeing my teeth straighten and each week I change my aligners, they fit perfectly.

3 years ago

Reply from byte

Keli! We are so happy to hear about your amazing experience thus far and that you are already seeing results. Our goal here at Byte is to help our customers get a smile they love- with a treatment that is as seamless and stress-free as possible! 😊 Welcome to the Byte fam and thank you for the awesome review.

Jun. 14th, 2021

check_circle

Verified Customer

star star star star star

Lorenny Bronx, NY

Great. I thought It was going to take longer to see results, but I saw the changes since day 2.

3 years ago

Reply from byte

Wow that is so awesome to hear! We are so excited about the progress you have already made and cannot wait to see your final smile. Keep us updated with your progress and do not hesitate to reach out with any question you may have! Thanks for the great review :)

Jun. 15th, 2021

check_circle

Verified Customer

star star star star star

Victoria Blithe Penns Grove, NJ

Great experience every step of the way. Great customer service and timely shipment.

3 years ago

Reply from byte

Hey Victoria! Our team's number one goal is to make you feel supported and to get your questions answered so we are so happy to hear that this has been your experience. We are here to support you to that final step, so don't hesitate to reach out! :)

Jun. 3rd, 2021

check_circle

Verified Customer

star star star star star

RHONDA MCGAUGHEY Goleta, CA

It's very easy and I have the night time and no one knows I am changing my teeth.

3 years ago

Reply from byte

Yes! We are so happy to hear that you found a treatment that is a perfect fit for you. Our team's goal is to make your smile transformation as seamless and stress-free as possible, so do not hesitate to reach out with any questions you may have! Can't wait to see your final smile :) Thanks for the review!

Jun. 3rd, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Valarie Jones Warner Robins, GA

They pulled a bait and switch on me. I was told my treatment would cost one price and was charged over a thousand dollars more. When I requested a refund and an RMA label, I have been given the run around.

3 years ago

Reply from byte

Hi Valarie, thank you for your review. It is important to us to be transparent with our pricing, so we would be happy to look into this for you if you were told a different price. Please reach out via support@byteme.com or by phone at 877-298-3669 and we'd be happy to help:)

Jun. 3rd, 2021

check_circle

Verified Customer

star star star star star

Wendi Young Davidson, NC

Very helpful, professional, and affordable with option to wear aligners only at night.

3 years ago

Reply from byte

Thank you for your rating!

Jun. 2nd, 2021

check_circle

Verified Customer

star star star star star

Kadi Shelton, CT

great service, great product, I am getting results and the lifetime smile is a plus!

3 years ago

Reply from byte

Thank you for your feedback! Our Care Team is here for you if you ever have any questions throughout your treatment!

Jun. 3rd, 2021

check_circle

Verified Customer

star star star star star

Brian Quilpa San Jose, CA

Great customer service. When I had questions just emailed them and within a day or so replied.

3 years ago

Reply from byte

Thank you! From the moment you purchase your impressions to the moment you get your retainers, our care team is there for you, every step of the way.

Jun. 3rd, 2021

check_circle

Verified Customer

star star star star star

Wesley wood Vassalboro, ME

They where extremely good to work with and I'm only on week 5 and I already see so much progress

3 years ago

Reply from byte

Hi Wesley- We are so excited to hear that you are already seeing progress. If you have any questions throughout treatment, our customer care team is standing by for support. We can’t wait to see those final results. Thank you for providing this great feedback.

May. 24th, 2021

check_circle

Verified Customer

star star star star star

Yazmin Alers Waukegan, IL

I’ve only been using for 5 weeks and I can already tell a difference in my smile.

3 years ago

Reply from byte

This is so exciting! Feel free to reach out any time you have questions:)

May. 19th, 2021

check_circle

Verified Customer

star star star star star

Kenyante Durden Scott Afb, IL

I’m actually seeing improvement and I would definitely recommend my friends to Byte.

3 years ago

Reply from byte

We are so excited to hear that you are already seeing progress. If you have any questions throughout treatment, our customer care team is standing by for support. We can’t wait to see those final results. Thank you for providing this great feedback.

May. 17th, 2021

check_circle

Verified Customer

star star star star star

Chelsie Deville Shreveport, LA

I’ve seen a lot of improvement in my teeth. My teeth definitely have got a lot whiter as well!

3 years ago

Reply from byte

We are so happy for you and your brand new whiter and brighter smile 😊 Our support team is always here to answer any questions, hype you up, and support you throughout your smile transformation. We are just a message away, so don't hesitate to reach out. Happy to have you in our Byte fam for life!

May. 17th, 2021

check_circle

Verified Customer

star star star star star

efrain cruz Elizabeth, NJ

Pricing and customer service. Very comfortable with the quick email responses.

3 years ago

Reply from byte

Thank you for the great feedback. We are glad to hear that everything is going well so far, and we hope to continue your positive experience through treatment. We can’t wait to see your end results!

May. 17th, 2021

check_circle

Verified Customer

star star star star star

Sara Downs Louisville, KY

Byte truly cares about there customers, and honestly the company as a whole is the freaking best!

3 years ago

Reply from byte

Woohoo! We are so happy to hear this! We are here for you every step of the way:)

May. 17th, 2021

check_circle

Verified Customer

star star star star star_border

JoAnne Jennings Whiteland, IN

I think the product is great. You would have gotten five stars had the recent customer service been better.

3 years ago

Reply from byte

We are sorry to hear the recent customer service has been less than perfect! Give us a call at 877-298-3669 and we'd be happy to assist with any questions or concerns!

May. 17th, 2021

check_circle

Verified Customer

star star star star star

Robert Sims Bear, DE

The process of consultation, ordering, receiving, and using the product was amazing.

3 years ago

Reply from byte

Hi Robert! That is so awesome to hear. We want our customer's experience at Byte to be as seamless, stress-free, and fun as possible, so we are so happy to hear about your great experience! Let’s get you that final smile. Thank you for the awesome review.

May. 17th, 2021

check_circle

Verified Customer

star star star star star

Nirva Leon West Palm Beach, FL

First Customer service was great , and on my step 3 I already saw the difference

3 years ago

Reply from byte

Step 3 already! We are so excited for you!

May. 17th, 2021

check_circle

Verified Customer

star star star star star_border

Matthew Torrington, CT

Fast, easy, and affordable. Byte has done a good job of transforming my smile. So glad I chose them!

3 years ago Edited January 10, 2024

Reply from byte

Thank you for your feedback! Happy to have you a part of our byte family :)

May. 7th, 2021

check_circle

Verified Customer

star star star star_border star_border

Clare L. Saint Paul, MN

Customer service was great before purchase, but since I purchased,I’ve tried emailing them 3 times so far and they haven’t responded back.

3 years ago

Reply from byte

Clare, thank you for providing this information. We're sorry to hear that we have been unable to connect. Our team's goal is to ensure you are feeling supported throughout your Byte journey. We want to make sure we can help get you taken care of as soon as possible if you have not heard back from our customer care team, please give us a call at 877-298-3669.

May. 7th, 2021

check_circle

Verified Customer

star star star star star

Tom Bay Shore, NY

Easy to use, great customer service and already seeing results in just the third week

3 years ago

Reply from byte

We are thrilled to hear you are already seeing results just three weeks in! That's awesome! Our team is here to support you every step of the way. If you ever have a question, concern, or just want to tell someone about your incredible new smile, we're here for you :)

Apr. 20th, 2021

check_circle

Verified Customer

star star star star star

Judi Anson, ME

They have stuck by their word by helping when one my top aligner didn't fit right.

3 years ago

Reply from byte

Hi Judi! Our team is here for you every step of the way and is always standing by to help whenever you need it. We want to make sure you get the smile you've always dreamed of and we will make sure we're doing all we can to make that happen for you. Thanks so much for writing in and sharing your experience :)

Apr. 20th, 2021

check_circle

Verified Customer

star star star star star

Sara Sakellakos El Paso, TX

The process is easy and the results have been great so far. Great customer service!

3 years ago

Reply from byte

Thank you so much for sharing your experience! We're so grateful to have you a part of the Byte family and are thrilled to hear that our customer care team has provided you with such an amazing experience!

Apr. 20th, 2021

check_circle

Verified Customer

star star star star star

Courtney Carrollton, TX

Easy process to get started. Affordable price! Smooth process from week to week.

3 years ago

Reply from byte

We try to make the entire Byte journey as easy to follow and stress-free as possible, and we're so glad you have felt that. Our team is here for you every step of the way so please do not hesitate to reach out if you ever have any questions!

Apr. 20th, 2021

check_circle

Verified Customer

star star star star star

Jane Garcher Painesville, OH

They work. Fast. No discomfort. I am older and they are the best value accordingly to my research

3 years ago

Reply from byte

At Byte we want to make sure you're comfortable throughout your treatment and that you get the results you want. We can't wait to get you to your final step! Happy to have you a part of the Byte family :)

Apr. 20th, 2021

check_circle

Verified Customer

star star star star star

Erica Pueblo, CO

Because the experience with byte has been amazing. Super easy and and results so far are great.

3 years ago

Reply from byte

Thanks for the review :) We do what we can to make the Byte process as smooth and stress-free as possible, from the moment you complete your impressions to the day you receive your retainers. We hope you'll share some result photos with us!

Apr. 20th, 2021

check_circle

Verified Customer

star star star star star

Joann Hanover, PA

Great communication and follow up. They are easy to use and questions are answered quickly.

3 years ago

Reply from byte

Hi there, thanks for the review! Communication is so important to us to make sure our customers feel supported and comfortable at every step of their Byte journey. We're so happy to hear you have felt this from our Byte team :)

Apr. 22nd, 2021

check_circle

Verified Customer

star star star star star

Javier Urrutia Byron, GA

Easy and cheap. There's always someone ready to help me at every point on the process.

3 years ago

Reply from byte

Hi there, thank you for your review. Everyone deserves to have the smile of their dreams, which is why we do what we can to provide an affordable option with payment plans that fit your lifestyle. We are so happy to hear that you have felt support throughout your journey so far. We are so excited to see your final results!

Apr. 22nd, 2021

check_circle

Verified Customer

star star star star star

Sarah Ziegler Buckeye, AZ

Has been easy to use, mild filing to fit, and comfortable, hyper byte is easy to use

3 years ago

Reply from byte

Thank you for your feedback! Happy to have you a part of our byte family :)

Apr. 22nd, 2021

check_circle

Verified Customer

star star star star star

Ashton DeMary Lakeland, FL

I have been using Byte for about 6 weeks and I'm impressed by the results I'm seeing already.

3 years ago

Reply from byte

We can't wait to get you to that last step in your aligner treatment. Let us know if you have any questions throughout your treatment! We've got you taken care of.

Apr. 22nd, 2021

check_circle

Verified Customer

star star star star star

Amanda Columbus, IN

Clearly a straight forward business! Pun intended! I've had nothing but great support!

3 years ago

Reply from byte

We LOVE that! Thank you so much for the awesome review! We do what we can to make sure this experience is simple and stress-free. Our team is here to support you every step of the way :)

Apr. 20th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Kayla Lebanon, TN

I ordered Byte then had to have a dental procedure that I was unaware of and asked to cancel everything and send back and they said no then the aligners didn't even fit me right to begin with

3 years ago

Reply from byte

Hi Kayla, we are so sorry to hear this. Because these are medical-grade products, we are unable to accept returns. We would be happy to look further into your situation and see if there's anything we can do for you! Reach out to us at (877) 298-3669 during normal business hours MST Monday-Friday and we'd be happy to assist!

Apr. 29th, 2021

check_circle

Verified Customer

star star star star star

Patricia Brown Cedar Hill, TX

I rate them that way because I'm he service has been everything that they said it would be.

3 years ago

Reply from byte

We are so happy we are living up to your expectations. Being transparent is so important to us and we want to make sure you feel supported every step of the way. Thanks for the awesome review!

Apr. 19th, 2021

check_circle

Verified Customer

star star star star star

Gregory Stella Rutherford, NJ

My teeth are moving together exactly as they promised. I'm so excited to see the final results

3 years ago

Reply from byte

This is great to hear! Thanks for your review, Gregory!

Apr. 30th, 2021

check_circle

Verified Customer

star star star star star

Lamark Foster Newark, NJ

Great service, great customer service. I'm in my 2nd week of the treatment and so far so good.

3 years ago

Reply from byte

Thanks so much for the review. We are so excited to see your smile progress each week. Our team is here for you every step of the way, just send us an email or give us a call and we've got you taken care of!

Apr. 22nd, 2021