Name: byte
Rating: 4.5

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Judy Walker Bluefield, VA

I'm being charged for something mailed to the wrong address. The manager Isla promises to contact me but is always never there or in meetings. Refuses to give me a refund for something I've never had!

4 years ago

Reply from byte

We can understand your frustrations. We want to address your concerns and do what we can to help! If you haven't been able to connect you can reach our team at 877-298-3669. We are standing by for support!

Aug. 5th, 2021

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Lydia Plett Tulsa, OK

Everybody that I've talked to was extremely nice, and my treatment is going very well!

4 years ago

Reply from byte

We are here for you every step of the way! We can't wait to see those final results. Thank you for the great review, Lydia!

Aug. 4th, 2021

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Sami Simon Black Hawk, SD

After just the first 6 weeks I can see the difference in my smile. I've gained so much confidence!

4 years ago

Reply from byte

We are so happy to hear you are seeing your smile change, and it is giving you the confidence that you deserve! Thank you for the great review, Sami!

Aug. 3rd, 2021

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Nicole Godineaux Jacksonville, FL

Everything was excellent, from customer service to present. I would highly recommend.

4 years ago

Reply from byte

Our team's goal is to make sure you are getting the support you need throughout your treatment. We are happy to hear that they did just that. We are excited to be on this journey with you, and we can't wait to see those final results! Thank you for the review, Nicole.

Aug. 3rd, 2021

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Judy Queens, NY

Great product for a fraction of regular bracelets and excellent consumer service

4 years ago

Reply from byte

Byte is proud to be the best value in the orthodontic space! Thank you for taking the time to submit this awesome review, Judy!

Aug. 3rd, 2021

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Elie McBride Cash, AR

I have had more issues using this aligner program than it's worth to continue paying for the service. Shipping issues, impression review errors, treatment plan failures, and agent efficacy to name what comes to mind.

4 years ago

Reply from byte

We want to address your concerns and do what we can to help. Give us a call at 877-298-3669. We will do what we can to turn your experience around.

Aug. 3rd, 2021

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Leah Campbell New Ellenton, SC

So far, the whole process has been seamless and everything is progressing the way it should.

4 years ago

Reply from byte

Thank you for the great review, Leah. We do what we can to make the byte process as smooth as possible, from the moment you complete your impressions to the day you receive your retainers. We hope you'll share some result photos with us!

Aug. 3rd, 2021

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Maimuna Bojang Sebring, FL

It‚Äôs working for me, I love my hyperbyte. Truly the best company for aligners. Thank you.

4 years ago

Reply from byte

Thank you so much for taking the time to share this with us! We are so excited for you :)

Jul. 29th, 2021

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Hailey Gremillion Cordova, TN

The retainers are hard to remove, and the hook stick sometimes hurts. But they are wonderful for my teeth!

4 years ago

Reply from byte

We appreciate your feedback Hailey! If you ever have any questions, don't hesitate to reach out to support@byteme.com!

Jul. 29th, 2021

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Montana Stokes Augusta, GA

The process was very easy and so far my Aligners have been doing really good as well.

4 years ago

Reply from byte

So happy for you and your smooth experience Montana! If you ever have any questions or concerns, do not hesitate to reach out, we are here for your every step of the way. :)

Jul. 29th, 2021

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Ryan Hogan New York, NY

They are great but I wish I chose The night option. Having trouble wearing them as much as recommended

4 years ago

Reply from byte

Thanks for sharing this feedback Ryan! Send us an email regarding your concerns and questions our team would be happy to support you :)

Jul. 29th, 2021

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David DeMaria Geneva, NY

Not enough feedback on if you are making progress there is no scale for measurement all your doing is hoping they work.

4 years ago

Reply from byte

Hi David- thank you for sharing this feedback with our team. Our team is happy to provide feedback to all of our customer's on their progress at any point in time. You can connect with us via email or phone call and would be happy to assist!

Jul. 29th, 2021

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Emily Golden, CO

It‚Äôs going well so far but I feel very limited by the fact I can‚Äôt eat or drink anything but water in them

4 years ago

Reply from byte

Thanks for sharing this feedback with us Emily! We understand that it can be a bit of an adjustment but we ask that every customer only drinks water with the aligners in to ensure that their teeth stay strong and healthy. The dental health of all our customers is our #1 priority. If you have any questions, do not hesitate to reach out, we got you!

Jul. 29th, 2021

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Jordan Gustafson Lynden, WA

It's been a dream process, so easy and the support is unmatched making sure things are good.

4 years ago

Reply from byte

Woohoo Jordan, this is amazing! :) Our team is here for every customer, from start to finish. If any questions do come up, do not hesitate to reach out, we got you.

Jul. 29th, 2021

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Keylashunda Hattiesburg, MS

Because when I respond to the person who‚Äôs suppose to be helping me through this whole journey they respond days are hours away

4 years ago

Reply from byte

Thanks for sharing this feedback! Our team is here to support you every step of the way :) Every customer can connect with us via email at support@byteme.com, a phone call at 877-298-3669, or a message via Facebook. Do not hesitate to reach out, we got you!

Jul. 29th, 2021

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Kimberly A Allen Forest Hill, MD

I'm getting some results 5 weeks in, the price was cheaper than Candid and nighttime option was available

4 years ago

Reply from byte

Byte is proud to be the best value in the orthodontic space! Thank you for taking the time to submit this awesome review!

Jul. 29th, 2021

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Kimberly Butler Raeford, NC

Overall byte offer BEST customer service I ever experience along with achieving a perfect smile.

4 years ago

Reply from byte

We work hard to make our customer's experiences as smooth as possible from start to finish. We want everyone to have their dream smile! Thank you for taking the time to leave this awesome review Kimberly!

Jul. 29th, 2021

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Justice Moore Huntington Beach, CA

Easy program to follow. Very efficient. Instant feedback with questions and concerns.

4 years ago

Reply from byte

Happy to hear this Justice! We are always here to support you, so do not hesitate to connect with us. We got you. Thanks for the great review ;)

Jul. 29th, 2021

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Ruthanna Bruce Lake Worth, FL

Great presentation, simple instructions, and excellent customer service (thus far).

4 years ago

Reply from byte

Love to hear it! Do not hesitate to reach out if you have any questions, we got you :)

Jul. 29th, 2021

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Nathan York Noblesville, IN

I lost my hyperbyte and was given an option to pay $399 or double my treatment time. $399 is an outrageous amount to replace such a simple device. It amounts to extortion.

4 years ago

Reply from byte

The HyperByte treatment accelerator may seem like a simple device, but it actually holds a lot of science in that small device. We would love to discuss and clarify any concerns you may have - send us an email at support@byteme.com! To learn more about our HyperByte device, head over to our website :)

Jul. 22nd, 2021

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Jennifer Brown

Great customer service, my teeth are much whitener and straighter and I love my new smile

4 years ago Edited January 10, 2024

Reply from byte

Hi Jennifer! Wow- we are so excited that our team was able to support you from the start and we cannot wait to continue on this smile journey with you. We are always a message away at support@byteme.com. Let's get that awesome new smile! :)

Jul. 6th, 2021

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Aimee Farmville, VA

Great product. Very expensive though, shipping wait time wasn't great. Issues with the pickup as well.

4 years ago

Reply from byte

Hey Aimee! Thank you so much for taking the time to share this awesome review and feedback with our team. We apologize if there was any trouble with your aligners and shipping but we hope to continue to improve your experience throughout treatment :)

Jul. 6th, 2021

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Esmeralda Juarez Los Angeles, CA

I didn't have the specialized care when my aligners didn't fit i had to cut them down myself and I just hope I did it right

4 years ago

Reply from byte

Hi Esmeralda. Our team is here for you every step of the way. We're sorry to hear you didn't feel supported, but we want to change that. If you're worried about the fit of your aligners, our team is more than happy to check that for you. Send an email to support@byteme.com, and a Byte team member will take care of you.

Jul. 2nd, 2021

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Carly Boynton Melbourne, FL

I see changes already! The set up and directions to start this product was super easy!

4 years ago

Reply from byte

We are proud to offer a more convenient way to straighten your teeth! We are so glad to hear about your positive experience. Thank you for your review Carly!

Jul. 6th, 2021

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Bricia Benitez Citra, FL

I'm on week 5 with my Aligners and I've seen huge progress. I'm already loving my smile!

4 years ago

Reply from byte

Wow that is so awesome to hear! We are so excited about the progress you have already made and cannot wait to see your final smile. Keep us updated with your progress and do not hesitate to reach out with any question you may have! Thanks for the great review Bricia :)

Jul. 6th, 2021

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Emily Paladino Danvers, MA

Overall experience of the retainer. Process was it quick and easy to start. So far my weeks have gone by nicely.

4 years ago

Reply from byte

Hey Emily! Thank you so much for taking the time to share this awesome review and feedback with our team. We are so happy to hear that you have been having a great experience thus far! Don't hesitate to reach out if there is anything we can do to improve your experience or address your questions, we got you. Happy to have you in our Byte fam!

Jul. 6th, 2021

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Raji Tustin, CA

Can feel a difference after 3 weeks. Easy to use. Quick turnaround. Friendly staff.

4 years ago

Reply from byte

We are so excited about the progress you have already made and cannot wait to see your final smile. Keep us updated with your progress and do not hesitate to reach out with any questions you may have! Thanks for the great review, Raji.

Jun. 25th, 2021

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Jean Severna Park, MD

Great communication and prompt service. Happy with products and experience so far

4 years ago

Reply from byte

Thank you for the review, Jean. We're happy to hear about your experience so far- we can't wait to see those results!

Jun. 25th, 2021

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Holly Slone Canal Winchester, OH

Great customer service and the product is great. I'm on week 4 and can already tell a difference.

4 years ago

Reply from byte

We are excited to hear you are already seeing the difference in week 4! We can't wait to see your final results. We appreciate the great review, Holly.

Jun. 25th, 2021

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Beth Tipton Anderson, IN

No problems at this time. Everything was delivered timely. We will see what the results are soon.

4 years ago

Reply from byte

Thank you, Beth! We're happy to hear that you have had a smooth experience. Our team is always happy to help, so please let us know if you have any questions. We look forward to getting you to those final results!

Jun. 25th, 2021

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Craig Remington Oceanside, CA

The cost is very affordable and the instructions and aligners are simple to use.

4 years ago

Reply from byte

Thank you for the review, Craig. We do what we can to provide you with an experience that works best for your lifestyle and needs. We are looking forward to seeing your final results!

Jun. 25th, 2021

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Tom Royal Oak, MI

They were great at first but the customer service has fizzled out as I have progressed. I still have no answers on some of my treatment concerns.

4 years ago

Reply from byte

Hi there! We are sorry to hear you have not heard back from our team. Let's get this figured out for you. For the quickest response, please reach out via phone call at 877-298-3669 during normal business hours MST Monday-Sunday and our team would be happy to assist! If none of our representatives are available, please select the callback option so the next available representative can give you a callback. You can also send us a message on Facebook and a member of our team will make sure you're taken care of.

Jul. 1st, 2021

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Patricia D Ladner Memphis, TN

My teeth are steadily getting straighter, and they're already SOOO much whiter!

4 years ago

Reply from byte

This is incredible! We are so happy to hear that you've been seeing results with your aligners and the BrightByte whitener! You'll be showing off that straighter, whiter smile in no time 😁

Jun. 14th, 2021

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Rebecca Williams Knoxville, TN

The aligners had some pretty sharp edges initially that were pretty uncomfortable but otherwise have been easy to wear!

4 years ago

Reply from byte

Hey Rebecca! Thank you so much for taking the time to share this awesome review and feedback with our team. We are so happy to hear that you have been having a great experience thus far! We definitely want to make sure any of your concerns regarding the comfort or fit of your aligners are addressed so do not hesitate to reach out to our team, we are always here to help. Happy to have you in our Byte fam!

Jun. 14th, 2021

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Norman R. Herndon, VA

It's very convenient and affordable. They just take a while to get back to you sometimes.

4 years ago

Reply from byte

Hey Norman! Thank you so much for taking the time to share this awesome review and feedback with our team. We are so happy to hear that you have been having a great experience thus far! Don't hesitate to reach out if there is anything we can do to improve your experience or address your questions, we got you via social media, phone call, or email. Happy to have you in our Byte fam! :)

Jun. 14th, 2021

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Keli Nastasi White Salmon, WA

I am seeing my teeth straighten and each week I change my aligners, they fit perfectly.

4 years ago

Reply from byte

Keli! We are so happy to hear about your amazing experience thus far and that you are already seeing results. Our goal here at Byte is to help our customers get a smile they love- with a treatment that is as seamless and stress-free as possible! 😊 Welcome to the Byte fam and thank you for the awesome review.

Jun. 14th, 2021

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Lorenny Bronx, NY

Great. I thought It was going to take longer to see results, but I saw the changes since day 2.

4 years ago

Reply from byte

Wow that is so awesome to hear! We are so excited about the progress you have already made and cannot wait to see your final smile. Keep us updated with your progress and do not hesitate to reach out with any question you may have! Thanks for the great review :)

Jun. 15th, 2021

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Victoria Blithe Penns Grove, NJ

Great experience every step of the way. Great customer service and timely shipment.

4 years ago

Reply from byte

Hey Victoria! Our team's number one goal is to make you feel supported and to get your questions answered so we are so happy to hear that this has been your experience. We are here to support you to that final step, so don't hesitate to reach out! :)

Jun. 3rd, 2021

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RHONDA MCGAUGHEY Goleta, CA

It's very easy and I have the night time and no one knows I am changing my teeth.

4 years ago

Reply from byte

Yes! We are so happy to hear that you found a treatment that is a perfect fit for you. Our team's goal is to make your smile transformation as seamless and stress-free as possible, so do not hesitate to reach out with any questions you may have! Can't wait to see your final smile :) Thanks for the review!

Jun. 3rd, 2021

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Valarie Jones Warner Robins, GA

They pulled a bait and switch on me. I was told my treatment would cost one price and was charged over a thousand dollars more. When I requested a refund and an RMA label, I have been given the run around.

4 years ago

Reply from byte

Hi Valarie, thank you for your review. It is important to us to be transparent with our pricing, so we would be happy to look into this for you if you were told a different price. Please reach out via support@byteme.com or by phone at 877-298-3669 and we'd be happy to help:)

Jun. 3rd, 2021

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Wendi Young Davidson, NC

Very helpful, professional, and affordable with option to wear aligners only at night.

4 years ago

Reply from byte

Thank you for your rating!

Jun. 2nd, 2021

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Kadi Shelton, CT

great service, great product, I am getting results and the lifetime smile is a plus!

4 years ago

Reply from byte

Thank you for your feedback! Our Care Team is here for you if you ever have any questions throughout your treatment!

Jun. 3rd, 2021

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Brian Quilpa San Jose, CA

Great customer service. When I had questions just emailed them and within a day or so replied.

4 years ago

Reply from byte

Thank you! From the moment you purchase your impressions to the moment you get your retainers, our care team is there for you, every step of the way.

Jun. 3rd, 2021

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Wesley wood Vassalboro, ME

They where extremely good to work with and I'm only on week 5 and I already see so much progress

4 years ago

Reply from byte

Hi Wesley- We are so excited to hear that you are already seeing progress. If you have any questions throughout treatment, our customer care team is standing by for support. We can’t wait to see those final results. Thank you for providing this great feedback.

May. 24th, 2021

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Yazmin Alers Waukegan, IL

I’ve only been using for 5 weeks and I can already tell a difference in my smile.

4 years ago

Reply from byte

This is so exciting! Feel free to reach out any time you have questions:)

May. 19th, 2021

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Kenyante Durden Scott Afb, IL

I’m actually seeing improvement and I would definitely recommend my friends to Byte.

4 years ago

Reply from byte

We are so excited to hear that you are already seeing progress. If you have any questions throughout treatment, our customer care team is standing by for support. We can’t wait to see those final results. Thank you for providing this great feedback.

May. 17th, 2021

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Chelsie Deville Shreveport, LA

I’ve seen a lot of improvement in my teeth. My teeth definitely have got a lot whiter as well!

4 years ago

Reply from byte

We are so happy for you and your brand new whiter and brighter smile 😊 Our support team is always here to answer any questions, hype you up, and support you throughout your smile transformation. We are just a message away, so don't hesitate to reach out. Happy to have you in our Byte fam for life!

May. 17th, 2021

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efrain cruz Elizabeth, NJ

Pricing and customer service. Very comfortable with the quick email responses.

4 years ago

Reply from byte

Thank you for the great feedback. We are glad to hear that everything is going well so far, and we hope to continue your positive experience through treatment. We can’t wait to see your end results!

May. 17th, 2021

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Sara Downs Louisville, KY

Byte truly cares about there customers, and honestly the company as a whole is the freaking best!

4 years ago

Reply from byte

Woohoo! We are so happy to hear this! We are here for you every step of the way:)

May. 17th, 2021

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JoAnne Jennings Whiteland, IN

I think the product is great. You would have gotten five stars had the recent customer service been better.

4 years ago

Reply from byte

We are sorry to hear the recent customer service has been less than perfect! Give us a call at 877-298-3669 and we'd be happy to assist with any questions or concerns!

May. 17th, 2021