Name: byte
Rating: 4.3

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Verified Customer

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Tiffany

They're growing too quickly to give the best customer service. I contacted them with an issue and it took them over a week to respond.

3 years ago

Reply from byte

We appreciate your feedback, Tiffany! We hear your frustrations. Due to a higher volume, our response time has been less than ideal. Rest assured, our team is working extra to help each and every customer as soon as possible. For immediate assistance, you can reach our team at 877-298-3669.

Oct. 13th, 2021

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RK Fort Lauderdale, FL

The Aligners have screwed up my teeth and even made a gap between my two front teeth. Also, Poor customer service. Takes a week to get an answer back when you contact them.

3 years ago

Reply from byte

We can understand your frustrations and we want to make sure that we can address these concerns ASAP. Please give us a call at 877-298-3669. We are standing by for support!

Oct. 13th, 2021

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Ron Hayes Troy, MI

Hard to get in touch with customer care. They changed my phone number and I wasn't getting any info or updates

3 years ago

Reply from byte

Hi Ron, you can reach us at 877-298-3669 Monday-Sunday during normal business hours MST. Let us know how we can help!

Oct. 12th, 2021

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Sarah Gray Bristol, RI

super easy because I can do it where ever, whenever and not worry about keeping up with appointments

3 years ago

Reply from byte

We are proud to offer a more convenient way to straighten your teeth! We are so glad to hear about your positive experience. Thank you for your review!

Oct. 12th, 2021

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Alexandria Mount Clemens, MI

easy to use and the hyperbyte helps relieve any pressure i have when changing aligners

3 years ago

Reply from byte

The HyperByte is a game changer! We appreciate your review:)

Oct. 12th, 2021

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Alex Dorcey Morse Bluff, NE

Was basically harassed when deciding whether or not to sign up and if I was financially able and then communication completely discontinued.

3 years ago

Reply from byte

We appreciate your feedback, Alex. It is never our intention to make anyone feel harassed when working with their Byte Advisor. We want to hear your feedback and address your concerns. Our team is standing by for support at support@byteme.com or give us a call at 877-298-3669.

Oct. 12th, 2021

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Ashley Blue Bell, PA

The start up process was easy, and there is a visible difference already after week 8

3 years ago

Reply from byte

This is so exciting! We can't wait to get you to that last step:)

Oct. 12th, 2021

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Andrea Dunlop Los Angeles, CA

I came just to get my front uppers straightened, but they talked me into also lowers (only $100!) but that messed up my whole treatment.

3 years ago

Reply from byte

Andrea, thank you for your feedback. We are sorry to hear this has been your experience. We want to hear your feedback, address your concern, and do what we can to help! Please give us a call at 877-298-3669. We are standing by for support!

Oct. 12th, 2021

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Albert Lee San Francisco, CA

Customer service is great, but slow turnaround. As a result, my 12-week Byte journey will probably be 24-weeks.

3 years ago

Reply from byte

Thank you for leaving this review! We are here for you if you ever have any questions. For immediate assistance, give us a call at 877-298-3669:)

Sep. 28th, 2021

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Eugene D. Jones I Elk Grove, CA

Giving 15 trays is not effective. I think requesting quarterly impressions would provide a better result. The cookie cutter approach is not effective.

3 years ago

Reply from byte

Hi Eugene, when a treatment is longer than 15 weeks, we send only the first 15 sets of aligners at a time to ensure everything is progressing as projected before sending out the rest. Our Customer Care team sends out check-in emails (which may get stuck in a spam or junk folder) every 2 weeks, and if there are any concerns that a customer's smile is not moving as planned, our team will discuss adjustments and provide the best next steps. If you have any questions, we are here for you! Send us an email at support@byteme.com :)

Oct. 20th, 2021

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AS

Poor customer service and communication and unhelpful when issues arise with product or customer satisfaction. Company doesn't care about the customer, only that they make a sale.

3 years ago

Reply from byte

Hi there, thank you for your feedback. We are here for you if you have any questions or concerns. We want to help! Send us an email at support@byteme.com or give us a call at 877-298-3669:)

Sep. 29th, 2021

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Belinda

The aligners have been great, there just hasn't been much contact outside of emails asking for a review.

3 years ago

Reply from byte

Hi, Belinda! Our team should be sending each customer check-in emails every 2 weeks to make sure everything is progressing as projected. Those emails can sometimes get stuck in a junk or spam folder. If you haven't been seeing those emails, let's check that out right away. Please reach out at 877-298-3669 during normal business hours MST Monday-Sunday and our team would be happy to assist! If none of our representatives are available, please select the callback option so the next available representative can give you a call back.

Sep. 29th, 2021

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Monica Bejarano Brownsville, TX

Not what I expected. The product did not do as advertised and caused teeth shifting in different way causing many issues

3 years ago

Reply from byte

Hi Monica. We are sorry to hear if you have not achieved the smile of your dreams just yet. Our team is dedicated to getting you results you are happy with. Please give our team a call at 877-298-3669 so we can look into this and see what we can do for you!

Oct. 12th, 2021

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Sasha Somerville, MA

I don't like having to cut them all myself and you guys sent me the wrong aligners and it took 4 months to correct the problem.

3 years ago

Reply from byte

Hi Sasha, we want to make sure you receive the support you need to address any concerns you may have. Please reach out at support@byteme.com or give us a call at 877-298-3669 and we'd love to help!

Oct. 20th, 2021

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Cathy Love Spring, TX

Some aligners are not the best molded. I kinda had to guide myself thru this. Maybe more appropriate to have someone check in once a month.

3 years ago

Reply from byte

Hi there, thank you for your review! Once treatment has started, our team sends out check-in emails every 2 weeks to make sure everything is progressing as projected. Those emails can sometimes get stuck in a junk or spam folder. For any questions or concerns regarding this, please reach out at 877-298-3669 during normal business hours MST Monday-Sunday and our team would be happy to assist! If none of our representatives are available, please select the callback option so the next available representative can give you a call back.

Oct. 20th, 2021

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Lyssa Hurvitz Davenport, FL

Great product and the team really helpful when I ended up needing refinement aligners

3 years ago

Reply from byte

Love to hear this! Thank you for sharing:)

Sep. 28th, 2021

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Alex Peoria, AZ

Excellent product. Have had braces twice and this alignment system worked better!

3 years ago

Reply from byte

We are so happy to hear this! Now go show off that new smile:)

Sep. 28th, 2021

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Lindsey Johnson Hamilton, OH

Noticeably fast difference. Teeth look way straighter and I never had ro leave the house to get it.

3 years ago

Reply from byte

We are proud to offer a more convenient way to straighten your teeth! We are so glad to hear about your positive experience. Thank you for your review!

Sep. 22nd, 2021

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Brittany Andersen North Tonawanda, NY

Easy to use! Comfy and fast results!!! Customer service is amazing and so helpful

3 years ago

Reply from byte

Thank you! We work hard to make sure every customer feels supported the whole way through:)

Sep. 22nd, 2021

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Stephanie Smith Weatherford, TX

Customer service is great at the beginning when deciding to use Byte. Very slow to respond to emails once your service begins.

3 years ago

Reply from byte

Hi Stephanie. Thank you so much for providing your feedback. We are always looking for ways to improve our customer experience and we appreciate you sharing. Our team is currently experiencing a higher than normal volume but we want to assure you we are staffing up to cut our response time back down. We understand how important communication is during this at-home treatment process and we are here for you every step of the way. For the quickest assistance, you can always give our team a call at 877-298-3669 during normal business hours, MST Monday-Sunday.

Sep. 21st, 2021

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Lorene L Cripe Indianapolis, IN

I havent had much progress with my aligners and had to have new molds taken at 15 weeks but the staff was great at getting the news to me.

3 years ago

Reply from byte

Hi Lorene. We are so happy to hear our team was able to assist you and get you set up with the next steps in your treatment. We are here to guide and support you every step of the way. Any time you have a question or concerns please do not hesitate to reach out :)

Sep. 21st, 2021

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Anne Cabrera Mission Viejo, CA

All the steps were very clear and exactly as expected.directions are easy to follow

3 years ago

Reply from byte

We are so happy you think so! Our team works hard to make the Byte process as seamless as possible. Thank you for your review.

Sep. 22nd, 2021

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Natalie Good Buena Park, CA

Byte is affordable, very easy to use, excellent customer service and fun packaging.

3 years ago

Reply from byte

Thank you! We are so happy you are enjoying it:)

Sep. 22nd, 2021

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John S Amick Teaneck, NJ

Great results so far (halfway through my treatment), and awesome customer service.

3 years ago

Reply from byte

Woohoo, we are so excited to hear you are already seeing great results! Thank you for the awesome review, John.

Sep. 15th, 2021

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Kasi C The Villages, FL

Byte customer service has been great each step of the process. Excited to see my final byte soon

3 years ago Edited January 10, 2024

Reply from byte

Yaay, you are halfway there, and we can't wait to see your final results! Thank you for the great review, Kasi.

Sep. 15th, 2021

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Alacia Mayes Tyrone, GA

My gap is closing and everyone notices. I feel so much more confident with my new smile!

3 years ago

Reply from byte

We love to hear that you are feeling so much more confident! This is why we do what we do. Thank you for the great review, Alacia😊

Sep. 15th, 2021

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Ronalee Hardy Evansville, IN

Amazing results. I could not believe how quickly I could see results.Really effective.

3 years ago Edited January 10, 2024

Reply from byte

We are so excited to hear you are seeing amazing results! Thank you for the great review, Ronalee.

Sep. 15th, 2021

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Anthony Aguilera Passaic, NJ

Great experience, my teeth look great and would recommend to anyone who needs it

3 years ago

Reply from byte

Hi Anthony, thank you for taking the time to provide us with a review of your experience. We can't wait to see what those results do for you!

Sep. 15th, 2021

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Brianna gay Phoenix, AZ

At home its easy and simple everything is given and you dont have to keep visiting or checking in

3 years ago

Reply from byte

Thank you for the great review, Brianna! We do what we can to provide you with an experience that works best for your lifestyle and needs. Let's get you to that dream smile!

Sep. 16th, 2021

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Carolyn Kinnear Wilmington, NC

I’m just not 100% happy with how my teeth are moving. Gap in the front isn’t closing, and one of my molars appears to be turning too much.

3 years ago

Reply from byte

Carolyn, thank you for your feedback. Every customer can view their treatment plan on their patient portal by logging in to patient.byteme.com. With the treatment view, they can track their progress. If you are having concerns with the movements your teeth are making our team can review your current progress and determine the next best steps. We want to address your concerns as soon as possible. Please send us an email at support@byteme.com or give us a call at 877-298-3669.

Sep. 16th, 2021

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De Reno, NV

I see results. I noticed results with my tooth alignment within the first two weeks.

3 years ago

Reply from byte

Yay, we are so excited to hear you are already noticing results. We hope you'll share your new smile with us 😊

Sep. 16th, 2021

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Erika Dwyer Scituate, MA

Easy and not too uncomfortable. I’m only on week six and I already see changes.

3 years ago

Reply from byte

Thank you for the great review, Erika. We are happy to hear you are starting to see those changes in your smile. We can't wait to see those final results!

Sep. 16th, 2021

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Makalie Brown Wheatland, CA

Not seeing much of a change. Take excellent care of my teeth, aligners, only drink water with them in, brush both teeth and aligners after and teeth are still turning yellow.

3 years ago

Reply from byte

We appreciate your feedback. Our BirghtByte contains small doses of whitening agent. It is made to gradually whiten the teeth long-term. If you are looking for something with a more dramatic effect you can check out our Professional Whitening kit in our shop at byteme .com

Sep. 20th, 2021

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Rachel Barg New York, NY

I’ve had a great experience. My aligners fit well and have straightened my teeth beautifully.

3 years ago

Reply from byte

We are so happy to hear this! Thank you:)

Sep. 22nd, 2021

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Angelia Nicole Simmons Indianapolis, IN

The aligners have caused permanent damage to my gums and they keep giving me the run around about cancelling. I do not wish to do this anymore and I do not want anymore money coming out of my account.

3 years ago

Reply from byte

Hi Angelia. We are sorry to hear about your experience. We want to look into this further and make sure you are being taken care of by our professional care team. Please give us a call at 877-298-3669 and let's get you connected with a Byte team member.

Sep. 20th, 2021

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tori meraz Bullhead City, AZ

They were always so helpful when i needed something and overall a great company to use

3 years ago

Reply from byte

Thank you! We are so happy to hear about your experience:)

Sep. 22nd, 2021

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Lauren Ward Greensboro, NC

Price is affordable, treatment time is shorter, and the process is easy and straightforward.

3 years ago

Reply from byte

Byte is proud to offer an affordable, quicker, and more convenient way to get an amazing new smile! Thanks for a great review Lauren :)

Sep. 10th, 2021

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Latinya Cherival Jacksonville, NC

Great customer service. Products are easy to use. Overall experience so far has been great!

3 years ago

Reply from byte

Yay Latinya! We are so happy to hear about this. Our team's goal is to make our customers' smile transformation as seamless and stress-free as possible, so do not hesitate to reach out with any questions you may have! Thanks for the review!

Sep. 10th, 2021

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Leah Sacramento, CA

It’s been very streamlined and the process was fast and the aligners are confy

3 years ago

Reply from byte

Hi Leah- It is important for us to provide our customers with a stress-free, smooth journey to a new smile! We are so happy to hear about your experience so far. Don't hesitate to reach out with any questions!

Sep. 10th, 2021

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Mauricio Palos Park, IL

Great customer service and product is fantastic does exactly what it needs to do.

3 years ago

Reply from byte

This is awesome to hear Mauricio :) Thanks for the great review!

Sep. 10th, 2021

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Melissa Boski Austin, TX

Super easy, affordable. My teeth have moved noticeably since I started 8 weeks ago.

3 years ago

Reply from byte

Melissa- Byte is proud to be the best value in the orthodontic space! Thank you for taking the time to submit this awesome review!

Sep. 10th, 2021

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Miyuki Harville Broomfield, CO

Doing well so far- it’s only 4th week, but it’s by forcing, easy to wear them so far

3 years ago

Reply from byte

Miyuki- We appreciate your feedback! If you ever have any questions, don't hesitate to reach out to support@byteme.com!

Sep. 10th, 2021

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Roseann Pisano New Castle, PA

No dr appointments, price is reasonable, customer service is good, received the entire kit at once

3 years ago

Reply from byte

Thank you Roseann! Our Customer Care team is here for each customer throughout the entire Byte journey. We appreciate your feedback!

Sep. 10th, 2021

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Trudy Parker Bridgeport, WV

The aligners rub a sore behind my front teeth on the roof of my mouth. Other than that, I like them.

3 years ago

Reply from byte

Thanks so much for this review Trudy! If you have concerns about your aligners, do not hesitate to reach out, our team is here to help and support you :)

Sep. 10th, 2021

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Alexandra wails

I’ve gotten the result I want without having to leave the comfort of my home.

3 years ago

Reply from byte

This is why we do what we do Alexandra :) Thank you for the great review!

Sep. 10th, 2021

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Haniel Bello New York, NY

I like how I didn’t have to go and make an appointment for a orthodontist and I could just do it through online.

3 years ago

Reply from byte

Byte is proud to offer a more convenient way for people to get the smile of their dreams! Thank you for the great review Haniel :)

Sep. 10th, 2021

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Laura M Cunningham Wichita, KS

The customer service is not a smooth process. Sending out the first half of Byte then waiting for the second half is frustrating.

3 years ago

Reply from byte

Hey Laura- thank you for taking the time to share this feedback with our team. We understand that it can be frustrating when treatment does not progress as customers expect. When a customer's treatment plans extend past 15 weeks we only send the first 15 weeks to ensure that everything is on track before proceeding. This is important for our customer's dental health and safety. We promise every customer an amazing smile and making sure to check in at that time is hugely important to ensure we can get them there! We are here to provide solutions that work and help us get to the goal of that great new smile :) Send us an email, give us a call, or message us on Facebook and our team would be happy to support you!

Sep. 10th, 2021

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Sheyenne Bivin Florence, OR

Love the way it works but always something wrong when I try to pay my monthly payment

3 years ago

Reply from byte

So happy for you Sheyenne! If you have any questions, please don't hesitate to send us an email, give us a call, or message us on Facebook- we are always here to help!

Sep. 10th, 2021

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Kendra Struffenegger La Jolla, CA

They double charged me for one month and when I reached out to question they continued to send me to different departments. I never got it resolved. Customer service is not great and to me that’s everything.

3 years ago

Reply from byte

We want to get this resolved right away Kendra! Our team's goal is to always have our customers supported. For the quickest response, you can reach us by phone call at 877-298-3669 during normal business hours MST Monday-Sunday and our team would be happy to assist! If none of our representatives are available, please select the callback option so the next available representative can give you a call back.

Sep. 10th, 2021

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Kenneth Condrey

It's just the constant changing of the retainer. You don't really have any days we're you can enjoy your food because your teeth are always sore. As well I don't think they are moving the one tooth that we wanted to move.

3 years ago Edited September 14, 2021

Reply from byte

Thanks for this feedback! We do understand that it does take some time for our customers to get adjusted to the lifestyle of new aligners but we know it will be worth it. If you have any questions or concerns, do not hesitate to reach out, we are always here to support our customers :)

Sep. 10th, 2021