Name: byte
Rating: 4.3

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Verified Customer

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Karen New York, NY

It didnt work for me. The aligners hurt, two of them broke. I saw very minimal change in my teeth and there's no follow up from a dentist and it's it's very expensive. I want my money back!

2 years ago

Reply from byte

Hi Karen, these are concerns that our Care team will want to look into as soon as possible. Please reach out by this form here: https://patient.byte. com/support and we'll be ready to assist!

Mar. 16th, 2022

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Jessica Parker Seattle, WA

They don't care about you at all. I paid for the more expensive package and they have yet to contact me at ALL. If you run into any issues during treatment, goodluck getting help. They will pretty much ignore you.

2 years ago

Reply from byte

It's important to make sure that we can address these concerns and do what we can to help as soon as possible. We would love to look into this further and chat more about your questions and concerns. Our team is available to speak via phone call at (877) 298-3669 Monday-Sunday, 8 AM-6 PM MST. Please give us a call and let's make sure you are being taken care of!

Mar. 17th, 2022

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Verified Customer

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McKenzie Bellingham, MA

The treatment was Easy to use, inexpensive, and the staff was very helpful.

2 years ago

Reply from byte

Thank you! We work hard to make sure every customer feels supported the whole way through:)

Mar. 17th, 2022

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Jonnah Ayala Seattle, WA

I see positive results, but there are times when the aligners actually hurt my gums because it's digging on them

2 years ago

Reply from byte

Hello Jonnah, we appreciate your feedback and want to do everything to ensure each customer progresses well and feels supported through each step. If there are any concerns regarding progression or quality of the aligners, our Professional Care Team is here to help. Customers can schedule a phone or video conference at any point during treatment through their customer portal. We recommend this if there are any lasting questions or concerns. It is important to us to get every customer to their new smile in a quick and safe way. Please reach out to us at support@byteme.com or give our team a call at (877) 298-3669 to further address any concerns you are experiencing. We look forward to connecting.

Mar. 18th, 2022

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1409 7th Ave Athens, AL

Good company to help in aligning teeth. Responded fast to questions or concerns.

2 years ago

Reply from byte

Getting each customer the smile they deserve. Thank you!

Mar. 17th, 2022

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Olivia jordan Mira Loma, CA

Customer service is terrible. I can never get ahold of anybody and the way they check progress is minimal. They only call to make sure your payment information is updated

2 years ago

Reply from byte

Hi Olivia, we want to make sure each customer feels supported the whole way through. We want to look into any concerns on this right away. For immediate assistance, our team is available via phone call at 877-298-3669.

Mar. 11th, 2022

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Josh Nelson Little Elm, TX

Did not work. Terrible experience. Finished and teeth were no where near straight. They sent me many more weeks and after 6 more weeks teeth didn't move so I quit. Waste of my money.

2 years ago

Reply from byte

With any orthodontic treatment, adjustments may be necessary in order to achieve those new smile results. We understand that this can be frustrating, but our Professional Care Team is here to review our customers' progress and make sure those results are attained. We recommend our customers to schedule phone or video calls with our Professional Care Team through their customer portal if issues or concerns ever arise. For questions on this, please give us a call at 877-298-3669.

Mar. 11th, 2022

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Ashleigh Orlando Georgetown, KY

Always had my concerns addressed in a timely manner and everyone was very helpful

2 years ago

Reply from byte

Ashleigh, our goal is to make sure that our customers are receiving the support and care they need throughout treatment. We are so happy to hear that about our team. If you have any questions, feel free to reach out to us :)

Mar. 11th, 2022

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Kathleen D Bautista Williams, CA

Byte is helpful and not pushy. They always answer my questions when I have one.

2 years ago

Reply from byte

Hey Kathleen! Our goal is to make sure that our customers are receiving the support and care they need throughout treatment. We are so happy to hear that about our team. If you have any questions, feel free to reach out to us :)

Mar. 11th, 2022

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Raven Hamilton Nettleton, MS

They always help me out when i need it. They get back to me quickly in a timely manner!

2 years ago

Reply from byte

We are so glad to hear this! Thank you!

Mar. 11th, 2022

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Latisha Toledo, OH

Based on my experience I was thinking I would have to wear them for 2 months. It's been close to a year. The process is too time consuming. A lot longer time than traditional braces.

2 years ago

Reply from byte

Hi there, we hear you and understand the frustration of having to extend treatment. Each customer's dental health and safety is number one, so we want to make sure to get to those results in the safest way possible. Our team is working hard to get every customer there as quickly as possible. When questions arise, we are here to help. Please reach out anytime through our Contact Us page. We are ready to support!

Mar. 11th, 2022

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Jane Kalispell, MT

I love my liners, but have had a stand still due to pain from my headaches from my teeth. Waiting to get it resolved.

2 years ago

Reply from byte

Hi Jane, we want to do everything to ensure each customer progresses well and feels supported through each step. It's important to make sure that we can address these concerns and do what we can to help as soon as possible. Our team is available to speak via phone call at (877) 298-3669 Monday-Sunday, 8 AM-6 PM MST.

Mar. 14th, 2022

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Tammy M Rice Gordonsville, VA

I paid extra for the night version, got to the end of the treatment and had to start all over again because of the way my front teeth we're sitting.

2 years ago

Reply from byte

We want to make sure each customer is getting to their new smile in the safest and best way possible. If any questions arise regarding the fit of aligners, that is where our Professional Care Team comes in. Sometimes teeth are more stubborn than we expected and take longer to move. Each customer has the option to schedule a phone or video call through their customer portal with our Professional Care Team. We would also recommend giving our team a call at 877-298-3669 for immediate assistance.

Mar. 14th, 2022

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Vincent Valeri Fort Myers, FL

Fair price, worked as promised in a short period of time, and customer service was great

2 years ago

Reply from byte

Thank you! We are so happy to hear this.

Mar. 7th, 2022

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Irene Avondale, AZ

My teeth didnt turn out how I expected them, and at the beginning of the process i would get respond back within hours and now that everything was payed for it takes 4 days up to a week for respond

2 years ago

Reply from byte

We want to make sure each customer is getting to their new smile in the safest and best way possible. If any questions arise regarding the fit of aligners, that is where our Professional Care Team comes in. Sometimes teeth are more stubborn than we expected and take longer to move. Each customer has the option to schedule a phone or video call through their customer portal with our Professional Care Team. We would also recommend giving our team a call at 877-298-3669 for immediate assistance.

Mar. 11th, 2022

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Gary Vallejo, CA

Takes forever for them to contact you back. They messed up multiple times on the retainers. Does not take as long as it should. Haven't had anyone check up on me since they sent the last pair of retainers.

2 years ago

Reply from byte

We want to make sure each customer is getting to their new smile in the safest and best way possible. If any questions arise regarding the fit of aligners, that is where our Professional Care Team comes in. Sometimes teeth are more stubborn than we expected and take longer to move. Each customer has the option to schedule a phone or video call through their customer portal with our Professional Care Team. We would also recommend giving our team a call at 877-298-3669 for immediate assistance.

Mar. 11th, 2022

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Krystal Sandza Belvedere-Tiburon, CA

I got thru all 12 trays and my teeth aren't straight. I told them this and they sent instructions on how to send information. I did that. It hasn't worked out since. I'm still wearing my 12s

2 years ago

Reply from byte

We want to make sure each customer is getting to their new smile in the safest and best way possible. If any questions arise regarding the fit of aligners, that is where our Professional Care Team comes in. Sometimes teeth are more stubborn than we expected and take longer to move. Each customer has the option to schedule a phone or video call through their customer portal with our Professional Care Team. We would also recommend giving our team a call at 877-298-3669 for immediate assistance.

Mar. 11th, 2022

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Carol Dommert Sulphur, LA

Not what I expected...they kept hurting my gums and teeth....I've let them know, but they just keep telling me to resend my pics.

2 years ago

Reply from byte

We want to make sure each customer is getting to their new smile in the safest and best way possible. If any questions arise regarding the fit of aligners, that is where our Professional Care Team comes in. They are able to advise as well as make any necessary adjustments to treatment plans. Each customer has the option to schedule a phone or video call through their customer portal with our Professional Care Team. We would also recommend giving our team a call at 877-298-3669 for immediate assistance.

Mar. 4th, 2022

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Jessica Hayes Simi Valley, CA

Takes too long to get customer service response. Aligners crack, hyperbyte breaks easily and replacement items way too expensive. Also, my teeth are not moving even a quarter as fast as they should be.

2 years ago

Reply from byte

We want to make sure each customer is getting to their new smile in the safest and best way possible. If any questions arise regarding the fit of aligners, that is where our Professional Care Team comes in. They are able to advise as well as make any necessary adjustments to treatment plans. Each customer has the option to schedule a phone or video call through their customer portal with our Professional Care Team. We would also recommend giving our team a call at 877-298-3669 for immediate assistance.

Mar. 11th, 2022

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Verified Customer

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Diedra Robinson Garden Grove, CA

Very easy to sign up and get the aligners! They were the only company that helped me.

2 years ago

Reply from byte

We love hearing this! We try our best to make things as simple and convenient as possible. Thank you for sharing your experience with us.

Mar. 4th, 2022

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Verified Customer

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Jamie Selma, IN

They are amazing and work with you completely until you are happy with the way your teeth look

2 years ago

Reply from byte

We love to hear it. We are always standing by to support!

Mar. 7th, 2022

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Tamara Harvey Rotonda West, FL

My teeth are looking great! Only 1 more set of aligners to go! Aligners work great!

2 years ago

Reply from byte

Yay, we love to hear this! Thank you for leaving us a review.

Mar. 7th, 2022

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Diane Fowler Cape Coral, FL

First set didn't do the trick- even though I followed directions perfectly.now, 2ns set not aligning quickly- had to back track again.I would never recommend them.go to local dentist & get his recommendation.

2 years ago

Reply from byte

We want to make sure each customer is getting to their new smile in the safest and best way possible. If any questions arise regarding the fit of aligners, that is where our Professional Care Team comes in. Sometimes teeth are more stubborn than we expected and take longer to move. Each customer has the option to schedule a phone or video call through their customer portal with our Professional Care Team. We would also recommend giving our team a call at 877-298-3669 for immediate assistance.

Mar. 9th, 2022

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Alicia Merza East Hartford, CT

I was given a treatment plan that was revised due to ill fitting aligners. I have now had the aligners for a year and have not seen any significant movement or change in teeth alignment.

2 years ago

Reply from byte

We want to make sure each customer is getting to their new smile in the safest and best way possible. If any questions arise regarding the fit of aligners, that is where our Professional Care Team comes in. Sometimes teeth are more stubborn than we expected and take longer to move. Each customer has the option to schedule a phone or video call through their customer portal with our Professional Care Team. We would also recommend giving our team a call at 877-298-3669 for immediate assistance.

Mar. 11th, 2022

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Allyson Gallegos Brooklyn, NY

The customer service is pretty good, but it takes a while to get a response with seemingly time sensitive matters.

2 years ago

Reply from byte

Thank you so much for sharing this feedback with us. For more sensitive matters our team is available to speak via phone call at (877) 298-3669 Monday-Sunday, 8 AM-6 PM MST. We are always happy to help!

Mar. 4th, 2022

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Brittany Long Beach, NY

If I could give them a 0 I would. Response times were slow, sent the wrong sizes more than once. Cut my gums. Didn't work or fit after many months trying to get the correct fit

2 years ago

Reply from byte

We want to make sure each customer is getting to their new smile in the safest and best way possible. If any questions arise regarding the fit of aligners, that is where our Professional Care Team comes in. They are able to advise as well as make any necessary adjustments to treatment plans. Each customer has the option to schedule a phone or video call through their customer portal with our Professional Care Team. We would also recommend giving our team a call at 877-298-3669 for immediate assistance.

Mar. 9th, 2022

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Mark Cummibs San Francisco, CA

I'm 4 sets away from my final teeth. It has changed the flags or of my teeth. However they are in no way perfect. I would say they are a little improved.

2 years ago

Reply from byte

Hi there. We are always looking for ways to improve the customer experience so we appreciate you taking the time to leave this feedback. We want every customer to feel supported throughout the whole Byte journey. If at any time you are unable to connect with our team, please give us a call at 877-298-3669 or send us a direct message through Facebook and our team would be happy to assist.

Mar. 4th, 2022

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Kim Ferguson Grayson, KY

The entire process, from the very beginning was extremely easy and convenient for me.

2 years ago

Reply from byte

We are so excited for you! From start to finish, our team is ready and available to get you on track, check that progress, and get you to those final results!

Mar. 4th, 2022

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Tracy m martello Portland, OR

I started with a 3-month program and I'm going on almost a year and I still don't think my teeth are going to be straight by the time I'm done

2 years ago

Reply from byte

Hi there, we appreciate your feedback and want to do everything to ensure each customer progresses well and feels supported through each step. If there are any concerns regarding progression or quality of the aligners, our Professional Care Team is here to help. Customers can schedule a phone or video conference at any point during treatment through their customer portal. We recommend this if there are any lasting questions or concerns. It is important to us to get every customer to their new smile in a quick and safe way. Please reach out to us at support@byteme.com, through Facebook messenger or through phone at 877-298-3669, so that we can further address any concerns you are experiencing. We look forward to connecting.

Mar. 4th, 2022

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Brian thompson Fargo, ND

Taking longer than expected, wouldn't replace broken vibrating device, final outcome won't look like what was identified initially

2 years ago

Reply from byte

Hi there, we appreciate your feedback. If there are any concerns regarding progression or quality of the aligners, our Professional Care Team is here to help. Customers can schedule a phone or video conference at any point during treatment through their customer portal. We recommend this if there are any lasting questions or concerns. It is important to us to get every customer to their new smile in a quick and safe way. Please reach out to us at support@byteme.com so that we can further address any concerns you are experiencing. We look forward to connecting.

Mar. 4th, 2022

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R. V. Harpswell, ME

Terrible fit. Their "dental experts" told me I had to cut out the back two teeth space of every aligner. They won't stay in. Sent multiple photos as requested, of gum damage and ill-fit and they refuse to refund or remake.

2 years ago

Reply from byte

Hi there, we appreciate your feedback and want to do everything to ensure each customer progresses well and feels supported through each step. If there are any concerns regarding progression or quality of the aligners, our Professional Care Team is here to help. Customers can schedule a phone or video conference at any point during treatment through their customer portal. We recommend this if there are any lasting questions or concerns. It is important to us to get every customer to their new smile in a quick and safe way. Please reach out to us at support@byteme.com so that we can further address any concerns you are experiencing. We look forward to connecting.

Mar. 4th, 2022

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Abner Holsinger Minneapolis, MN

the product is a con, they lie about what it will do, take your money and refuse to send the aligners. These people are criminals and they should be arrested for fraud and prosecuted to the fullest extent of the law.

2 years ago

Reply from byte

We want to make sure that we can address these concerns and do what we can to help as soon as possible. Please give our team a call at (877) 298-3669 so that we can look into this further, we're standing by for support.

Mar. 10th, 2022

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Carly Vessels Glendora, CA

Didn't really work out for me, lots of pain and the retainers never fit right so maybe the impression kit was wrong, had trouble contacting right people so I gave up and now my teeth won't be perfect for my wedding :(

2 years ago

Reply from byte

We want to make sure each customer is getting to their new smile in the safest and best way possible. If any questions arise regarding the fit of aligners, that is where our Professional Care Team comes in. They are able to advise as well as make any necessary adjustments to treatment plans. Each customer has the option to schedule a phone or video call through their customer portal with our Professional Care Team. We would also recommend giving our team a call at 877-298-3669 for immediate assistance.

Mar. 4th, 2022

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Alexander Tampa, FL

It's a good overall aligner that I would recommend to people for sure and the price is great

2 years ago

Reply from byte

Thank you! Have you heard about our referral program yet? Give us a call at 877-298-3669 and we'll tell you all about how you can get $100 for referring your friends and family!

Jan. 13th, 2022

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Dana Ventura, CA

Byte works perfectly with my busy schedule, and the results have met every expectation.

2 years ago

Reply from byte

We do what we can to provide you with an experience that works best for your lifestyle and needs. Thank you for your review, Dan!

Dec. 14th, 2021

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Teresa Webster Olathe, KS

They have been easy to care for and are a convenient way to straighten up my teeth.

3 years ago

Reply from byte

We do what we can to provide you with an experience that works best for your lifestyle and needs. Thank you for your review, Teresa!

Nov. 9th, 2021

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Jason Madison, AL

Product works great, aligners we're not to painful and the price was more economical than traditional braces

3 years ago

Reply from byte

Thank you for this review, Jason!

Nov. 3rd, 2021

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Kyoshia T Winbush Hillside, NJ

The overall experience is good but some retainers are a bit harsh in my mouth but the progress is better than expected.

3 years ago

Reply from byte

We appreciate your feedback! If you ever have any questions, don't hesitate to reach out to support@byteme.com.

Nov. 3rd, 2021

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Karen Duley Santora Grantham, NH

Was easy to start the process and no frequent dental visits. Hoping final results as good as braces.

3 years ago

Reply from byte

We can't wait to get you to that final step. Thank you, Karen!

Nov. 3rd, 2021

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Breanne Scheid Easton, MN

Haven't had any issues. Somebody responds within a day or two if I ask a question.

3 years ago

Reply from byte

We are so happy to hear that Jackson has been able to provide you with an awesome and positive experience so far. Our whole Byte team is dedicated to getting you the smile of your dreams and making this whole process as easy as possible. We're so happy to have you a part of the Byte family :)

Oct. 26th, 2021

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Adam Stone

I achieved better than expected results, and am starting to enjoy my smile again.

3 years ago

Reply from byte

The journey to your dream smile has never been so easy! Thank you for sharing

Oct. 28th, 2021

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Rheanna Roxana, IL

I have felt my teeth slowly transition since day 3 and it has not been uncomfortable.

3 years ago

Reply from byte

Nothing we love more than hearing about our customer's progress! It just keeps getting better and better 😎

Oct. 26th, 2021

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Berenice Williams Valdosta, GA

I have had a great experience this far. I see improvement in my teeth and I'm very satisfied!

3 years ago

Reply from byte

Hey Berenice, there's nothing we love more than helping our customers reach their smile goals all the while enjoying the journey 🥰

Oct. 26th, 2021

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Chelsea Stout Clinton, IN

I have had no problems at all. My gap is almost closed, which is absolutely incredible

3 years ago

Reply from byte

The journey to your dream smile has never been so easy! Each treatment plan is personalized specifically for each of our customers with lots of care 😊 Be sure to let us know if you have any questions.

Oct. 26th, 2021

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Amber Nicely Johnson City, TN

I've had nothing but a good experience! Customer service is great and I've seen results already!

3 years ago

Reply from byte

Hey Amber! Our goal is to make sure that our customers are receiving the support and care they need throughout treatment. We are so happy to hear that about our team. If you have any questions, feel free to reach out to us :)

Oct. 26th, 2021

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Andrea female Amstutz Canton, OH

Is excellent friendly knowledgeable customer service not pushy quality product in a timely manner

3 years ago

Reply from byte

That's what we love to hear! Thank you for sharing ☺

Oct. 26th, 2021

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Gavyn Allen Saratoga Springs, UT

It has been such a great experience and my teeth are straighter and almost done!

3 years ago

Reply from byte

You got us smiling from ear to ear, thank you so much for you feedback! That's what we love to hear 😎

Oct. 26th, 2021

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Adam C Ferguson Saint Louis, MO

not really seeing progress at this point and I am almost to my last top tray which is worrisome. Hopefully it will improve.

3 years ago

Reply from byte

Hi, we are sorry to hear that you have not seen progress yet. It is important to us to get you to your dream smile, so if you haven't been seeing improvement, let's get you in contact with the Byte Certified Care team. This team can check on your progress, the fit of your aligners, and provide you with the best next steps to get you to your projected results. You can reach our team via email at support@byteme.com or by phone at 877-298-3669 during normal business hours MST Monday-Sunday.

Oct. 26th, 2021

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Seth Aguilera Greeley, CO

The entire process is very convenient, they update you and send reminders for everything.

3 years ago

Reply from byte

We strive to make sure each step in our customer's journey is as seamless as possible! Thank you for sharing, please let us know if you have any questions for us 😀

Oct. 26th, 2021

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Verified Customer

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Danielle D Hicks Austin, TX

The process had been quick and efficient, and I started seeing results by end of the first month

3 years ago

Reply from byte

The journey to your dream smile has never been so easy! Thank you for sharing 🙌

Oct. 26th, 2021