Name: byte
Rating: 4.3

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Sameer Srinivas Redwood City, CA

Overall, happy with the customer care team. Waiting for results as I am still in the middle of the treatment. Here are some pointers to keep in mind: Be sure to have a conversation about the expected result as the visuals they share does not capture 100% details. Depending on your case, they may recommend using night aligners more than 10 hours along with increased usage of hyper byte. Treatment duration varies depending on the progress.

3 years ago

Reply from byte

This is incredible Sameer! We appreciate you submitting such a detailed review and all of this thoughtful feedback. It is important for us to provide our customers with a stress-free, smooth journey to a new smile! We are so happy to hear about your experience so far. Don't hesitate to reach out with any questions!

Sep. 8th, 2021

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stephanie Westhampton Beach, NY

I'm on week 9 right now and I can see how my teeth are moving it was a very easy process from the trays to making the payment to starting my aligners. I got this as a birthday gift for myself. Happy I did. I feel very confident and I know it will only get better as the weeks go on!

3 years ago

Reply from byte

Stephanie- We are thrilled to hear that you are feeling more confident! This is why we do what we do:) We are so excited for your journey, if you have any questions do not hesitate to reach out, we got you!

Sep. 8th, 2021

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Rita Mwele Minneapolis, MN

There was a lot of communication at the beginning, but not as much since I’ve started my treatment. However, that being said, I haven’t had any questions or concerns either. Things are going well. I am on step 6 of 12 and I am feeling more confident with my smile.

3 years ago

Reply from byte

Hi Rita! Thank you for this review and for sharing this great feedback. We are constantly working to improve every customer's experience so if you ever have any questions or concerns do not hesitate to reach out. We are always here to support you via email, phone, or even Facebook DM!

Sep. 8th, 2021

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Katie Fisher Cass City, MI

I would say the best thing I like about the company is that when you do call they are very friendly and help full and it does not take forever for someone to come on the other line. The thing I would have to knock them on is it does take a while for them to respond to the emails.

3 years ago

Reply from byte

Katie- We work hard to make our customer's experiences as smooth as possible from start to finish. We want everyone to have their dream smile! Thank you for taking the time to leave this awesome review!

Aug. 24th, 2021

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Sarah D

The alignments actually do work and the brytebite makes a difference. When I ran out at the end of treatment, I wanted to order more. I want 100% satisfied with treatment so they sent me another impression kit and I’m currently waiting on my additional alignments to arrive. Great customers service! There are delays with responding but their auto reply helps prepare the customer for that. Overall I’m happy with the experience so far.

3 years ago

Reply from byte

This is incredible Sarah! We appreciate you submitting such a detailed review. It is important for us to provide our customers with a stress-free, smooth journey to a new smile! We are so happy to hear about your experience so far. Don't hesitate to reach out with any questions or any further feedback!

Aug. 24th, 2021

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Katie Massie Los Angeles, CA

I actually couldn't believe the effect that Bright Byte had on my teeth — quite literally they were brighter every morning when I woke up! Also, the customer service team at Byte is like no other. The proof is in the pudding — they have a lifetime guarantee for your teeth, something that even the best orthodontists don't provide.

3 years ago

Reply from byte

This is incredible Katie! We love to see every customer's amazing new whiter and brighter smile. BrightByte is a game changer :) Thanks for the great review!

Aug. 23rd, 2021

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Kat Belanger Naples, FL

THE GOOD: My teeth are slowly getting straighter. Treatment is taking much longer than anticipated- which is fine! I'm in no rush, as long as progress is being made. THE NOT SO GOOD: I've had to go back 4 weeks of treatment and am now slowly working my way back to where I was. I can't seem to get past week 8 of treatment. Aside from that, it can be difficult to contact customer service. Sometimes you don't hear back for weeks, other times they respond quickly. Because of this, I've just been doing treatment pretty much on my own and sort of feeling out what is working. Hoping to get past week 8 by next week!

3 years ago

Reply from byte

Hi Kat, thank you very much for taking the time to share this valuable review and feedback with our team. We are so excited for you! While the 7-day wear time works for most of our customers, there are times when a longer wear-time is necessary. It is our goal to get you to your dream smile, but we understand how frustrating it can be to have an extension of treatment. Due to a higher than normal volume we understand that our response time has been less than ideal. We appreciate your patience and apologize for any delays. Rest assured, we are staffing up and our team is working hard to help each and every customer. If you have any concerns or questions, do not hesitate to connect with us via email, a phone call, or even Facebook DM, we are happy to help! :)

Aug. 23rd, 2021

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Errol James Mesa, AZ

The experience was amazing and I did not have to set foot into a dentist office! The customer service helped me address insurance questions and the dentist assigned to my case was very thorough with my alignment plan. The night option was very cool, convenient. I would keep aligners in 23 hours when I could which did help. Very happy!!!

3 years ago

Reply from byte

We are proud to offer a more convenient way to straighten your teeth! Thank you for your review:)

Aug. 20th, 2021

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Whitney Wolfman Fort Mill, SC

This entire process has been so easy. Everything is done online (except the teeth molds of course which are done by you in your home) and the customer service has been great! I’ve had no issues and everything has been as they stated. Highly recommend Byte!

3 years ago

Reply from byte

Thank you for taking the time to leave this awesome review! If you ever have any questions, we've got you ;)

Aug. 19th, 2021

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Rebecca Southlake, TX

The entire process was well thought out. Packaging is straightforward, designed beautifully, and directions are clear. The impression kit is easy to use. Good experience thus far, 12 weeks in, teeth are less crowded and looking good! The first week was the most uncomfortable, then you get used to it. 4/5 because customer service is backed up, they should work on the bottleneck. Otherwise A for awesome!

3 years ago

Reply from byte

Thank you for your rating and your feedback! We are working hard to staff up, so we appreciate your patience. For immediate assistance, feel free to call us at 877-298-3669:)

Aug. 18th, 2021

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Shauna Scheneman Reno, NV

I’m 12 weeks into my treatment and I have to say I’m beyond happy with the outcome thus far. I’ve been thoroughly impressed with Byte since Day 1, everything has been of the highest quality from packaging and presentation to professionalism and customer service. Will be recommending Byte to anyone that wants more confidence in their smile!

3 years ago

Reply from byte

We do what we can to provide you with an experience that works best for your lifestyle and needs. We want to make sure this process is as easy, and stress-free as possible so we are happy to hear that your Byte journey has been convenient for you. Thank you for your review!

Aug. 9th, 2021

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C Husak Greenville, SC

Quick and fast experience. Designed with your own treatment plan and effective. They are comfortable and only cause slight discomfort at the beginning of treatment. Highly suggested versus having to do in office treatments and longer time periods.

3 years ago

Reply from byte

Thank you so much for sharing your experience! We're so grateful to have you a part of the Byte family and are thrilled to hear that you've had such a positive journey so far!

Aug. 9th, 2021

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Tracey Pond Corpus Christi, TX

I’ve always disliked my teeth. So my wife decided to surprise me with the aligners and I was stop excited but I had no idea how great these actually worked. I mean in just 6 weeks my teeth are 7 shades whiter and so much straighter. I do A full on smile in photos now. You guys at byte really gave me confidence at 31 years old.

3 years ago

Reply from byte

This is incredible Tracey! We appreciate you submitting such a detailed review. It is important for us to provide our customers with a stress-free, smooth journey to a new smile! We are so happy to hear about your experience so far. Don't hesitate to reach out with any questions!

Jul. 29th, 2021

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Jacquie Benetua-Rolens Santa Cruz, CA

I’ve been pleased with my experience with byte. I’ve seen major improvement in 7 weeks already. I love the hyperbyte and whitening/cleansing foam, which is great for sensitive teeth. I do have to file down some uncomfortable spots on my aligners (which is expected) but tedious since I have to do this most weeks. If they send more filers in the kits, that’s be great. Overall, I’ve been happy with byte.

3 years ago

Reply from byte

This is incredible Jacquie! We love to see every customer's amazing new whiter and brighter smile. BrightByte is a game changer :) Thanks for the great review!

Jul. 29th, 2021

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Kat L. San Fernando, CA

Byte has been an incredibly easy process to straightening my teeth. I wanted to do it for years and they made it so simple. I used their Byte Pay program to make monthly installments and it also offers lifetime replacements of retainers and replacement aligners if any break during use. So far, I'm on my 7th out of 12 aligners and my teeth look great! I'm excited to see the finished result. I haven't had to get in touch with the reps with any issues, but occasionally I get check in emails to see how my treatment is going.

3 years ago

Reply from byte

Kat- This is so exciting! We are always thrilled to hear about all of our customer's amazing progress. If you have a question, email support@byteme.com or give us a call at 877-298-3669 and our team would be happy to help. Thank you for the great review

Jul. 28th, 2021

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Stephanie Calvert Brooklyn, NY

I'm about 1/3 through my treatment plan with Byte and so far I am very pleased! They have responsive customer service, and it was easy to take molds and get my plan together. The packaging and plan make it easy to follow and stick with it. I'm excited to see the final results in a few months!

3 years ago

Reply from byte

Woohoo, our team's goal is to support every customer from start to finish. Thanks for sharing this review Stephanie, we are so excited for you! :)

Jul. 28th, 2021

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Jessica Williams Henrico, VA

Affordable and easy way to get your teeth straightened! I personally can’t stand going to the dentist more than I need to, so this is not only cheaper but more convenient. Wonderful for an introvert lol :) I’m about halfway through and happy with the progress so far! Can’t wait to see the finished look.

3 years ago

Reply from byte

Byte is truly a game-changer for introverts and we are so excited for you! Thank you for sharing this awesome review, Jessica. We got you with any questions and concerns :)

Jul. 28th, 2021

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magda76@sbcglobal.net York, PA

I started with the Byte aligners process and the support is very good. I got my questions answered and started to wear them in June. I can see already a shift in my teeth toward being straight. That is exciting to me. I am eager to see who they look at the end and how the top and bottom teeth will fit together then. Great company to work with. No complains this far.

3 years ago

Reply from byte

Thank you! We are so excited for you and to get you to that final step!

Jul. 23rd, 2021

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Jessica A Garcia Oakland, CA

The best thing I like about this company is that if my teeth move I can come to Byte to fix my issue. I used to have traditional braces when I was a teen and my teeth moved (obviously) I was bummed because aligners tend to be really pricey when you go to an orthodontist however I discovered Byte and I am proud of my smile once again! Thanks Byte

3 years ago

Reply from byte

This is so great to hear! Our goal is to help our customers feel confident about their smiles and we are so happy to hear that you are proud of your smile once again:)

Jul. 23rd, 2021

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Chelsea Dewlen Brooklyn, NY

My experience with Byte has been great so far! I’ve had minimal discomfort, and started seeing results very quickly. The only negative is that it can take customer service a long time to respond to inquiries, which resulted in my second set of aligners being shipped to my old address. Overall, I would recommend Byte to anyone looking to straighten their smile without the hassle of the dentist’s office!

3 years ago

Reply from byte

Hi! We are happy to hear that your experience has been going smoothly. We are always working to improve the experience of our customers, so we appreciate you taking the time to share this great feedback. If you ever have any questions or concerns, please shoot us an email at support@byteme.com, or for the quickest response, you can always give our team a call at 877-298-3669 and a Byte team member will take care of you :)

Jul. 21st, 2021

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Stephanie M Orange Park, FL

I am about halfway through with byte and I am so happy that I choose them. You can see my teeth getting straighter every time I put a new liner in. The cost is affordable and the customer service has been amazing! I definitely recommend!

3 years ago

Reply from byte

At Byte, we believe everyone deserves to get the smile of their dreams which is why we offer a variety of different payment plans and options so everyone can find the plan that works best for them! We are so excited to hear you are seeing progress. If you ever have any questions or concerns please don't hesitate to reach out. Our team is standing by to support :)

Jul. 21st, 2021

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Verified Customer

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Rachael Texeira Fairfield, CT

Super pleased with this system. Week 11of 15 for uppers and completed week 10 of 10 for lowers. Watching the progress has been super exciting! My oral hygiene habits and routine have improved drastically. I’m very happy. Looking forward to completion!

3 years ago Edited January 10, 2024

Reply from byte

This is amazing! We know it's only the start, but we can't wait to get you to that last step. Let us know if you have any questions throughout your treatment! We've got you, Rachael. :)

Jun. 14th, 2021

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Verified Customer

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Janice CA

My teeth did get much straighter, I would recommend it to others

9 months ago

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Verified Customer

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Summer San Clemente, CA

I love the progress it’s made in my teeth, with no pain or discomfort.

9 months ago

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Verified Customer

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Brandy Bartlett

Love how easy their whole process is! My aligners are perfect

9 months ago

Reply from byte

Thank you for this amazing review! We are so happy to hear this! Please feel free to reach out if you have any questions or concerns.

Feb. 1st, 2024

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Verified Customer

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Taylor McPhee Las Vegas, NV

I like how it’s all prepared for you and it saves a trip to the dentist.

9 months ago

Reply from byte

Taylor! Thank you for this kind review -- we work hard to make sure our process is quick and easy, so we're thrilled to see this. If any questions come up, let us know. We're here to help!

Jan. 31st, 2024

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Verified Customer

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Katelyn Boone Houston, TX

I liked it, never really had no issues, for the most part they was comfortable.

9 months ago

Reply from byte

Hello Katelyn, thank you for this awesome review! Our #1 goal is to make sure that our customers have an enjoyable experience through every part of the process from start to finish. We're standing by for support if you have any other questions.

Jan. 31st, 2024

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Verified Customer

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Sean Fentross Charleston, SC

Easy from the start. Looking forward to seeing my results unfold.

9 months ago

Reply from byte

Hello Sean, thank you for this awesome review! Our #1 goal is to make sure that our customers have an enjoyable experience through every part of the process from start to finish. We're standing by for support if you have any other questions.

Jan. 25th, 2024

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Evgeniya Mandia

The biggest scam company. They are great and customer service is excellent when they try to sell it to you. After you get your aligners no one ever follows up on your journey and then when you reach out to them they say you are out of warranty because you haven’t been communicating with them and letting them know on your progress.

6 months ago

Reply from byte

We apologize for the negative experience you’ve had and understand your frustration. We strive to provide excellent customer service throughout the entire process, and it's disappointing to hear that we fell short in your case. We appreciate your feedback and are committed to improving our follow-up and support systems. Please reach out to our team at bytereviews@byte.com so we can review your case and do what we can to help. Thank you for bringing this to our attention. Your satisfaction is important to us, and we hope to make things right for you.

Jun. 13th, 2024

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Angela Ferrante

Horrible experience - these reviews are most likely gamed. Had an outrageously bad experience with this company - they abandoned my treatment plan mid treatment because my teeth weren't tracking, taking no accountability. I was absolutely shocked. My teeth are now all messed up and I will have to spend 10x more to get them fixed.

6 months ago

Reply from byte

We're truly sorry to hear about your negative experience and the challenges you faced with your treatment. This is not the level of service we strive to provide, and we apologize for any distress this has caused you. Please reach out to our team at bytereviews@byte.com so we can review your case and work towards a solution. Your feedback is invaluable, and we're committed to making necessary improvements to prevent situations like this in the future. Thank you for bringing this to our attention. We hope to have the opportunity to assist you and rectify the situation.

Jun. 13th, 2024

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Randolph Churchill

Terrible experience. Went through the whole fitting process and was good to go when they randomly cancelled my order AFTER I got approved for financing and had a hard credit pull on my account. No explanation, no customer service. They just cancelled my order and cut me off. Terrible customer service.

7 months ago

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Verified Customer

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Kylie Little Rock, AR

I finally get to invest in myself at an affordable price. I absolutely love smiling now!

1 year ago

Reply from byte

Hi Kylie! Thank you so much for taking the time to leave us this wonderful review. We are so happy to hear this! Please feel free to reach out if you have any questions or concerns.

Jul. 12th, 2023

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Verified Customer

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Amanda Schmitt

They are working, but I have had a few issues during the process. They are there and guide you in the beginning and then dissappear.

1 year ago

Reply from byte

Hello Amanda, we want to do everything to ensure each customer progresses well and feels supported through each step. It's important to make sure that we can address these concerns and do what we can to help as soon as possible. We would love to look into this further and chat more about your questions and concerns. Our team is available to speak via phone call at (877) 298-3669 Monday-Sunday, 8 AM-6 PM MST. Please give us a call and let's make sure you are being taken care of!

Jul. 12th, 2023

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Verified Customer

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Amy Salt Lake City, UT

Definitely see change but maybe too fast. My teeth feel super loose whenever they are out of the aligners

1 year ago

Reply from byte

Hi Amy. Our priority at Byte is the health and well-being of our customers. We will be happy to look into this issue and provide further support. Please reach out to our Byte Support Team by completing a support request form via this link here: patient.byte.com/support. Thank you!

Jun. 30th, 2023

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Verified Customer

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Chris Williamston, NC

The company Byte is very great! And, a wonderful place to try something new. Definitely recommend!!

1 year ago

Reply from byte

Hi Chris! Thank you for the great review. We're here to help if you have any questions or concerns.

Jun. 29th, 2023

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Verified Customer

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Sofia Garcia Spring Valley, CA

According to several specialists I visited after, I was never a good candidate for these. I was negligently sold these despite having several dental issues that should have made me ineligible.

2 years ago

Reply from byte

Hello Sofia. At Byte, we know how important communication is and we always strive to be open and transparent. It's important to make sure that we can address these concerns and do what we can to help as soon as possible. These concerns are best handled by the Clinical team. They are the team best equipped for aligner concerns, staffed by Dental professionals who are fit to assist with remote Orthodontic treatment. Our team is available to speak via phone call at (877) 298-3669 Monday-Sunday, 8 AM-6 PM MST. You can also fill out the link at https://patient.byteme.com/ or email us at bytereviews@byteme.com to connect with the Clinical Team.

Oct. 28th, 2022

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Verified Customer

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natalia burch Charleston, SC

i like byte because they work with me when my teeth are hurting and they always answer any of my concerns.

2 years ago

Reply from byte

We are here for our customers, thank you for sharing Natalia!

Mar. 22nd, 2022

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Verified Customer

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Stephanie Calvert Brooklyn, NY

The process took much longer than was originally planned and my teeth didn't shift in the way that was layed out in my plan. I didn't get the results that were shown in my treatment plan online.

2 years ago

Reply from byte

Stephanie, Your smile is so important to us, and we want to make sure to get you to those projected results in the safest and quickest way possible. Our team should be sending you check-in emails every 2 weeks to make sure everything is progressing as projected. Those emails can sometimes get stuck in a junk or spam folder. If you haven't been seeing those emails, let's check that out right away. Please reach out at 877-298-3669 during normal business hours MST Monday-Sunday and our team would be happy to assist! If none of our representatives are available, please select the callback option so the next available representative can give you a call back.

Apr. 1st, 2022

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Verified Customer

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Victoria Terry Portsmouth, VA

Because they are hard to work with!!!!!!!! My teeth aren't even straight , and my process stopped completely due to difficulties , I will never recommend byte !!!! Waste of my money !!

2 years ago

Reply from byte

Hello Victoria, we want to make sure each customer is getting to their new smile in the safest and best way possible. Sometimes teeth are more stubborn than we expected and take longer to move. Our team should be sending you check-in emails every 2 weeks to make sure everything is progressing as projected. Those emails can sometimes get stuck in a junk or spam folder. If you haven't been seeing those emails, let's check that out right away.Customers can schedule a phone or video conference at any point during treatment through their customer portal. We would love to look into this further and chat more about your questions and concerns. Our team is available to speak via phone call at (877) 298-3669 Monday-Sunday, 8 AM-6 PM MST. Please give us a call and let's make sure you are being taken care of!

Apr. 1st, 2022

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Verified Customer

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Ashley Masterson Beverly, MA

I really wish I would of known before that the daytime ligners were not easy to talk while in and I work with food and customers daily.

2 years ago

Reply from byte

Hello Ashley, We are always looking for ways to improve the customer experience so we appreciate you taking the time to leave this feedback. We Hello Ashley, We want every customer to feel supported throughout the whole Byte journey. We also have Byte at Night which is our premium option that takes all of the same benefits of our daytime system but has a wear-time of only 10 hours at night, leaving you free to all of your normal daytime activities. If at any time you are unable to connect with our team, please give us a call at 877-298-3669 or send us a direct message through Facebook and our team would be happy to assist.

Mar. 28th, 2022

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Verified Customer

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Melody J Montez San Antonio, TX

They have been so helpful throughout my entire process, even when I got a little behind.

2 years ago

Reply from byte

Thank you! We work hard to make sure every customer feels supported the whole way through.

Mar. 17th, 2022

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Verified Customer

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Nicole Jensen Beach, FL

I have great progress! My smile looks amazing and the treatment is so easy to follow.

2 years ago

Reply from byte

This is so exciting! We are always thrilled to hear about all of our customers' amazing progress.

Mar. 17th, 2022

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Verified Customer

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Kylie Ormond Beach, FL

Awesome they are great to deal with..and get back with you quickly!! Very happy so far!!!

2 years ago

Reply from byte

This is fantastic to hear, Kylie! Thank you!

Mar. 17th, 2022

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Verified Customer

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Dakota Turner Granite City, IL

It helped close my gap most of the way but not all the way. And when I told them about it no one helped me

2 years ago

Reply from byte

Dakota, We hear your concerns and appreciate your feedback. Our goal is to give every customer a smile they love. Every person's anatomy is different and sometimes teeth can be a bit more stubborn than we anticipated. We are committed to getting every customer to the smile we promised. We are also proud to offer our Aligner Guarantee where if a customer is not satisfied with their results, our team can reevaluate and if approved, provide additional treatment. This is contingent on having followed all Treatment Guidelines which can be found here: byteme.com/guarantees If at any point those Treatment Guidelines are not followed, such as throwing away aligners or not wearing aligners as directed, there may be a fee associated for additional treatment. We want to address your concerns and do what we can to assist, you can reach our team at support@byteme.com or give us a call at (877) 298-3669

Mar. 21st, 2022

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Verified Customer

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Michael castaneda Merced, CA

Because it didn't fix my teeth, no one ever returned my email on why not and I mstill waiting on my retainers?? I got insurance and my last trays broke again and can't even get a replacement?!! Smh

2 years ago

Reply from byte

Hi Michael, we want to make sure each customer is getting to their new smile in the safest and best way possible. Our goal is to make sure that our customers have an enjoyable experience through every part of the process. We want to make sure that we can address these concerns and do what we can to help as soon as possible. Please give our team a call at (877) 298-3669 so that we can look into this further, we're standing by for support.

Mar. 31st, 2022

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Verified Customer

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Samantha Cumming, GA

I wasn't satisfied with my results. There didn't seem to be enough information available on what to do if your teeth aren't moving on the projected timeframe

2 years ago

Reply from byte

Hi Samantha, our goal is to make sure that our customers have an enjoyable experience through every part of the process. Sometimes teeth are more stubborn than we expected and take longer to move. Our team should be sending you check-in emails every 2 weeks to make sure everything is progressing as projected. Those emails can sometimes get stuck in a junk or spam folder. If you haven't been seeing those emails, let's check that out right away. Please reach out at 877-298-3669 during normal business hours MST Monday-Sunday and our team would be happy to assist! If none of our representatives are available, please select the callback option so the next available representative can give you a call back.

Mar. 31st, 2022

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Verified Customer

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Erika Limestone, TN

My teeth look so much better and the whitener that was included made me so happy

2 years ago

Reply from byte

Hi Erika, we do what we can to make the byte process as smooth as possible, from the moment you complete your impressions to the day you receive your retainers. Thank you for your amazing review!

Mar. 18th, 2022

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Verified Customer

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Courtney Bellissimo Cedar Mountain, NC

Did not work. Did the whole treatment, went backwards and tried again. Went through pain and inconvenience and my teeth look the same. I should have spent the extra money and went to a company that works

2 years ago

Reply from byte

We want to make sure each customer is getting to their new smile in the safest and best way possible. If any questions arise regarding the fit of aligners, that is where our Professional Care Team comes in. Sometimes teeth are more stubborn than we expected and take longer to move. Each customer has the option to schedule a phone or video call through their customer portal with our Professional Care Team. We would also recommend giving our team a call at 877-298-3669 for immediate assistance.

Mar. 17th, 2022

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Verified Customer

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Malcolm Williams Long Beach, CA

Just would like more one on one time with a team member or professional, maybe a face time checku every month or so during the process

2 years ago

Reply from byte

Hi Malcolm, thank you for your review! Every customer has access to schedule a phone or video call with someone from our Professional Care Team at any point during their treatment. This can be done through the customer portal. For help on this, please give us a call at 877-298-3669!

Mar. 16th, 2022

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Verified Customer

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coley scagliarini Charlotte, NC

Poor execution on plan. The customer service was solid when I started. They received my money, and then the service was terrible. I followed up and they failed to help me at all. I'm extremely disappointed.

2 years ago

Reply from byte

We want to make sure every customer is supported the whole way through. Please reach out to us via direct message on Facebook or give us a call at 877-298-3669 and let's get you assisted right away!

Mar. 16th, 2022