Name: byte
Rating: 4.5

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Brandi Floyd Fort Worth, TX

Easiest process ever! Customer Service Rocks!!!! Amazing results in such a quick time…Should have done this a very long time ago definitely! Absolutely beyond impressed with Byte. Almost finished here with my aligners! YAY

4 years ago

Reply from byte

Yay Brandi! We are so happy to hear about this. Our team's goal is to make our customers' smile transformation as seamless and stress-free as possible, so do not hesitate to reach out with any questions you may have! Thanks for the review!

Sep. 10th, 2021

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Sameer Srinivas Redwood City, CA

Overall, happy with the customer care team. Waiting for results as I am still in the middle of the treatment. Here are some pointers to keep in mind: Be sure to have a conversation about the expected result as the visuals they share does not capture 100% details. Depending on your case, they may recommend using night aligners more than 10 hours along with increased usage of hyper byte. Treatment duration varies depending on the progress.

4 years ago

Reply from byte

This is incredible Sameer! We appreciate you submitting such a detailed review and all of this thoughtful feedback. It is important for us to provide our customers with a stress-free, smooth journey to a new smile! We are so happy to hear about your experience so far. Don't hesitate to reach out with any questions!

Sep. 8th, 2021

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stephanie Westhampton Beach, NY

I'm on week 9 right now and I can see how my teeth are moving it was a very easy process from the trays to making the payment to starting my aligners. I got this as a birthday gift for myself. Happy I did. I feel very confident and I know it will only get better as the weeks go on!

4 years ago

Reply from byte

Stephanie- We are thrilled to hear that you are feeling more confident! This is why we do what we do:) We are so excited for your journey, if you have any questions do not hesitate to reach out, we got you!

Sep. 8th, 2021

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Rita Mwele Minneapolis, MN

There was a lot of communication at the beginning, but not as much since I’ve started my treatment. However, that being said, I haven’t had any questions or concerns either. Things are going well. I am on step 6 of 12 and I am feeling more confident with my smile.

4 years ago

Reply from byte

Hi Rita! Thank you for this review and for sharing this great feedback. We are constantly working to improve every customer's experience so if you ever have any questions or concerns do not hesitate to reach out. We are always here to support you via email, phone, or even Facebook DM!

Sep. 8th, 2021

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Katie Fisher Cass City, MI

I would say the best thing I like about the company is that when you do call they are very friendly and help full and it does not take forever for someone to come on the other line. The thing I would have to knock them on is it does take a while for them to respond to the emails.

4 years ago

Reply from byte

Katie- We work hard to make our customer's experiences as smooth as possible from start to finish. We want everyone to have their dream smile! Thank you for taking the time to leave this awesome review!

Aug. 24th, 2021

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Sarah D

The alignments actually do work and the brytebite makes a difference. When I ran out at the end of treatment, I wanted to order more. I want 100% satisfied with treatment so they sent me another impression kit and I’m currently waiting on my additional alignments to arrive. Great customers service! There are delays with responding but their auto reply helps prepare the customer for that. Overall I’m happy with the experience so far.

4 years ago

Reply from byte

This is incredible Sarah! We appreciate you submitting such a detailed review. It is important for us to provide our customers with a stress-free, smooth journey to a new smile! We are so happy to hear about your experience so far. Don't hesitate to reach out with any questions or any further feedback!

Aug. 24th, 2021

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Katie Massie Los Angeles, CA

I actually couldn't believe the effect that Bright Byte had on my teeth — quite literally they were brighter every morning when I woke up! Also, the customer service team at Byte is like no other. The proof is in the pudding — they have a lifetime guarantee for your teeth, something that even the best orthodontists don't provide.

4 years ago

Reply from byte

This is incredible Katie! We love to see every customer's amazing new whiter and brighter smile. BrightByte is a game changer :) Thanks for the great review!

Aug. 23rd, 2021

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Kat Belanger Naples, FL

THE GOOD: My teeth are slowly getting straighter. Treatment is taking much longer than anticipated- which is fine! I'm in no rush, as long as progress is being made. THE NOT SO GOOD: I've had to go back 4 weeks of treatment and am now slowly working my way back to where I was. I can't seem to get past week 8 of treatment. Aside from that, it can be difficult to contact customer service. Sometimes you don't hear back for weeks, other times they respond quickly. Because of this, I've just been doing treatment pretty much on my own and sort of feeling out what is working. Hoping to get past week 8 by next week!

4 years ago

Reply from byte

Hi Kat, thank you very much for taking the time to share this valuable review and feedback with our team. We are so excited for you! While the 7-day wear time works for most of our customers, there are times when a longer wear-time is necessary. It is our goal to get you to your dream smile, but we understand how frustrating it can be to have an extension of treatment. Due to a higher than normal volume we understand that our response time has been less than ideal. We appreciate your patience and apologize for any delays. Rest assured, we are staffing up and our team is working hard to help each and every customer. If you have any concerns or questions, do not hesitate to connect with us via email, a phone call, or even Facebook DM, we are happy to help! :)

Aug. 23rd, 2021

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Errol James Mesa, AZ

The experience was amazing and I did not have to set foot into a dentist office! The customer service helped me address insurance questions and the dentist assigned to my case was very thorough with my alignment plan. The night option was very cool, convenient. I would keep aligners in 23 hours when I could which did help. Very happy!!!

4 years ago

Reply from byte

We are proud to offer a more convenient way to straighten your teeth! Thank you for your review:)

Aug. 20th, 2021

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Whitney Wolfman Fort Mill, SC

This entire process has been so easy. Everything is done online (except the teeth molds of course which are done by you in your home) and the customer service has been great! I’ve had no issues and everything has been as they stated. Highly recommend Byte!

4 years ago

Reply from byte

Thank you for taking the time to leave this awesome review! If you ever have any questions, we've got you ;)

Aug. 19th, 2021

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Rebecca Southlake, TX

The entire process was well thought out. Packaging is straightforward, designed beautifully, and directions are clear. The impression kit is easy to use. Good experience thus far, 12 weeks in, teeth are less crowded and looking good! The first week was the most uncomfortable, then you get used to it. 4/5 because customer service is backed up, they should work on the bottleneck. Otherwise A for awesome!

4 years ago

Reply from byte

Thank you for your rating and your feedback! We are working hard to staff up, so we appreciate your patience. For immediate assistance, feel free to call us at 877-298-3669:)

Aug. 18th, 2021

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Shauna Scheneman Reno, NV

I’m 12 weeks into my treatment and I have to say I’m beyond happy with the outcome thus far. I’ve been thoroughly impressed with Byte since Day 1, everything has been of the highest quality from packaging and presentation to professionalism and customer service. Will be recommending Byte to anyone that wants more confidence in their smile!

4 years ago

Reply from byte

We do what we can to provide you with an experience that works best for your lifestyle and needs. We want to make sure this process is as easy, and stress-free as possible so we are happy to hear that your Byte journey has been convenient for you. Thank you for your review!

Aug. 9th, 2021

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C Husak Greenville, SC

Quick and fast experience. Designed with your own treatment plan and effective. They are comfortable and only cause slight discomfort at the beginning of treatment. Highly suggested versus having to do in office treatments and longer time periods.

4 years ago

Reply from byte

Thank you so much for sharing your experience! We're so grateful to have you a part of the Byte family and are thrilled to hear that you've had such a positive journey so far!

Aug. 9th, 2021

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Tracey Pond Corpus Christi, TX

I’ve always disliked my teeth. So my wife decided to surprise me with the aligners and I was stop excited but I had no idea how great these actually worked. I mean in just 6 weeks my teeth are 7 shades whiter and so much straighter. I do A full on smile in photos now. You guys at byte really gave me confidence at 31 years old.

4 years ago

Reply from byte

This is incredible Tracey! We appreciate you submitting such a detailed review. It is important for us to provide our customers with a stress-free, smooth journey to a new smile! We are so happy to hear about your experience so far. Don't hesitate to reach out with any questions!

Jul. 29th, 2021

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Jacquie Benetua-Rolens Santa Cruz, CA

I’ve been pleased with my experience with byte. I’ve seen major improvement in 7 weeks already. I love the hyperbyte and whitening/cleansing foam, which is great for sensitive teeth. I do have to file down some uncomfortable spots on my aligners (which is expected) but tedious since I have to do this most weeks. If they send more filers in the kits, that’s be great. Overall, I’ve been happy with byte.

4 years ago

Reply from byte

This is incredible Jacquie! We love to see every customer's amazing new whiter and brighter smile. BrightByte is a game changer :) Thanks for the great review!

Jul. 29th, 2021

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Kat L. San Fernando, CA

Byte has been an incredibly easy process to straightening my teeth. I wanted to do it for years and they made it so simple. I used their Byte Pay program to make monthly installments and it also offers lifetime replacements of retainers and replacement aligners if any break during use. So far, I'm on my 7th out of 12 aligners and my teeth look great! I'm excited to see the finished result. I haven't had to get in touch with the reps with any issues, but occasionally I get check in emails to see how my treatment is going.

4 years ago

Reply from byte

Kat- This is so exciting! We are always thrilled to hear about all of our customer's amazing progress. If you have a question, email support@byteme.com or give us a call at 877-298-3669 and our team would be happy to help. Thank you for the great review

Jul. 28th, 2021

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Stephanie Calvert Brooklyn, NY

I'm about 1/3 through my treatment plan with Byte and so far I am very pleased! They have responsive customer service, and it was easy to take molds and get my plan together. The packaging and plan make it easy to follow and stick with it. I'm excited to see the final results in a few months!

4 years ago

Reply from byte

Woohoo, our team's goal is to support every customer from start to finish. Thanks for sharing this review Stephanie, we are so excited for you! :)

Jul. 28th, 2021

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Jessica Williams Henrico, VA

Affordable and easy way to get your teeth straightened! I personally can’t stand going to the dentist more than I need to, so this is not only cheaper but more convenient. Wonderful for an introvert lol :) I’m about halfway through and happy with the progress so far! Can’t wait to see the finished look.

4 years ago

Reply from byte

Byte is truly a game-changer for introverts and we are so excited for you! Thank you for sharing this awesome review, Jessica. We got you with any questions and concerns :)

Jul. 28th, 2021

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magda76@sbcglobal.net York, PA

I started with the Byte aligners process and the support is very good. I got my questions answered and started to wear them in June. I can see already a shift in my teeth toward being straight. That is exciting to me. I am eager to see who they look at the end and how the top and bottom teeth will fit together then. Great company to work with. No complains this far.

4 years ago

Reply from byte

Thank you! We are so excited for you and to get you to that final step!

Jul. 23rd, 2021

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Jessica A Garcia Oakland, CA

The best thing I like about this company is that if my teeth move I can come to Byte to fix my issue. I used to have traditional braces when I was a teen and my teeth moved (obviously) I was bummed because aligners tend to be really pricey when you go to an orthodontist however I discovered Byte and I am proud of my smile once again! Thanks Byte

4 years ago

Reply from byte

This is so great to hear! Our goal is to help our customers feel confident about their smiles and we are so happy to hear that you are proud of your smile once again:)

Jul. 23rd, 2021

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Chelsea Dewlen Brooklyn, NY

My experience with Byte has been great so far! I’ve had minimal discomfort, and started seeing results very quickly. The only negative is that it can take customer service a long time to respond to inquiries, which resulted in my second set of aligners being shipped to my old address. Overall, I would recommend Byte to anyone looking to straighten their smile without the hassle of the dentist’s office!

4 years ago

Reply from byte

Hi! We are happy to hear that your experience has been going smoothly. We are always working to improve the experience of our customers, so we appreciate you taking the time to share this great feedback. If you ever have any questions or concerns, please shoot us an email at support@byteme.com, or for the quickest response, you can always give our team a call at 877-298-3669 and a Byte team member will take care of you :)

Jul. 21st, 2021

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Stephanie M Orange Park, FL

I am about halfway through with byte and I am so happy that I choose them. You can see my teeth getting straighter every time I put a new liner in. The cost is affordable and the customer service has been amazing! I definitely recommend!

4 years ago

Reply from byte

At Byte, we believe everyone deserves to get the smile of their dreams which is why we offer a variety of different payment plans and options so everyone can find the plan that works best for them! We are so excited to hear you are seeing progress. If you ever have any questions or concerns please don't hesitate to reach out. Our team is standing by to support :)

Jul. 21st, 2021

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Verified Customer

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Rachael Texeira Fairfield, CT

Super pleased with this system. Week 11of 15 for uppers and completed week 10 of 10 for lowers. Watching the progress has been super exciting! My oral hygiene habits and routine have improved drastically. I’m very happy. Looking forward to completion!

4 years ago Edited January 10, 2024

Reply from byte

This is amazing! We know it's only the start, but we can't wait to get you to that last step. Let us know if you have any questions throughout your treatment! We've got you, Rachael. :)

Jun. 14th, 2021

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Verified Customer

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Kristin

The program works! I am 24 weeks into 16 weeks. The team is always available to answer questions.

1 year ago

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Verified Customer

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Jennifer Lara

Communication was great via text. Having an app to guide treatment was also great.

1 year ago

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Verified Customer

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Chelsea Rank

Easy system to keep up with, never really experienced discomfort, am seeing great progress!

1 year ago

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Verified Customer

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Jaime Thomas

I am already seeing results from my first few weeks and it's giving me a lot of confidence to continue the journey!

1 year ago

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Verified Customer

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Brad

I like the convenience of wearing the aligners part time and no making multiple appointments.

1 year ago

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Verified Customer

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Allison

Love how convenient and quick the whole process is - being done in your own home is huge!

1 year ago

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Verified Customer

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Cheryl

I'm wearing them every night for 10 plus hrs. Don't really see a difference yet, hopefully soon fingers crossed!

1 year ago

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Verified Customer

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Juan Melendrez

Fantastic customer service, fast and responsive. Great quality aligners and products.

1 year ago

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Verified Customer

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Carrie Northcutt

Very comfortable aligners. I forget I have them in. I'm seeing a difference in my third week.

1 year ago

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Verified Customer

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Dai’Sha Berry

Byte miscalculated my bite and nearly messed up my ability to bite down. Luckily I caught this error, but Byte customer service blatantly refused to respond to my requests for discount.

1 year ago

Reply from byte

Thank you for sharing your experience with us. We sincerely apologize for the issues you encountered and the subsequent frustration you faced with our customer service. Ensuring a safe, accurate, and effective treatment is our top priority, and we regret that this was not reflected in your experience. We strive to provide prompt and helpful customer service. Please contact our team directly at bytereveiws@byte.com so we can address your concerns and work towards an appropriate resolution. Your feedback is invaluable in helping us improve our services and ensure better experiences for our customers in the future. Thank you for bringing this to our attention.

Jul. 1st, 2024

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Verified Customer

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doclolly@yahoo.com

Very easy to get started with the alignment process. Noticeable improvement relatively quickly.

1 year ago

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Verified Customer

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Cresinda

I have loved how easy everything is. I also love how my teeth never really hurt.

1 year ago

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Verified Customer

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Allyson Rice

I hate this company when I needed help and needed to use my insurance they made everything so much more complicated! I’ve been requesting my past 15 week aligners and still waiting.

1 year ago Edited April 19, 2024

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Verified Customer

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lexi

they are affordable and will work with you for pricing. and they are super comfortable

1 year ago

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Verified Customer

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Chelsea Vargas

I loved the personal check ins with my advisor regarding the status of my aligners.

1 year ago

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Verified Customer

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Lauren Hogard

Great experience and communication! The impression kit was easy and check is are simple and quick.

1 year ago

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Verified Customer

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sam

i liked that they actually did their job and also they werent painful and i got a fast delivery

1 year ago

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Verified Customer

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Chandler Ash

It’s really easy and every detail of it makes the process as easy as possible.

1 year ago

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Verified Customer

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Cierra Stading Winnebago, IL

It’s so easy and affordable. Such an amazing way to help straighten teeth at home

1 year ago

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Verified Customer

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Morgan Huth Salt Lake City, UT

It was quick to start and I could see change within a couple of weeks. Communication could be better around the plan.

1 year ago

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Verified Customer

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Teresa Hogrefe

The experience has been very rewarding. They offer a good product for a good price.

1 year ago Edited February 16, 2024

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Verified Customer

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Kathleen Gilstrap Paris, TN

The convenience of doing whole process from home and of course the great results

1 year ago

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Verified Customer

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Nick Brown Marysville, WA

The sroragw box is wonderful. The plan is easy to follow. The app is easy to use. I love it.

1 year ago

Reply from byte

Nick! This kind of review absolutely made our day, and we're so thrilled to read it. If any questions or concerns arise, reach out -- we're here to help!

Jan. 31st, 2024

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Verified Customer

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Kim Berry Independence, MO

Customer service has been great - it’s like I have a personal assistant to help with my progress.

1 year ago

Reply from byte

Thank you, Kim! We work hard to make sure we're prompt in our responses, so hearing this is very gratifying. If any questions come up, please don't hesitate to reach out at patient.byte.com/support. We're here to help!

Jan. 31st, 2024

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Verified Customer

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drea m Chicago, IL

When there was a problem, they worked their way to make sure everything was perfect.

1 year ago

Reply from byte

Hello, thank you for this awesome review! Our #1 goal is to make sure that our customers have an enjoyable experience through every part of the process from start to finish. We're standing by for support if you have any other questions.

Jan. 31st, 2024

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Verified Customer

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Mark Fitzgerald CA

Nice to only have to wear at night. The original plan was too aggressive. But once we slowed it down it was all fine

1 year ago

Reply from byte

Hello Mark, thank you for this awesome review! Our #1 goal is to make sure that our customers have an enjoyable experience through every part of the process from start to finish. We're standing by for support if you have any other questions.

Jan. 31st, 2024

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Verified Customer

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Michelle Holder Douglas, GA

Super easy to use and very convenient. I’m very pleased with the results so far.

1 year ago

Reply from byte

Hello Michelle, thank you for this awesome review! Our #1 goal is to make sure that our customers have an enjoyable experience through every part of the process from start to finish. We're standing by for support if you have any other questions.

Jan. 25th, 2024