Name: byte
Rating: 4.5

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Verified Customer

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Kylie Little Rock, AR

I finally get to invest in myself at an affordable price. I absolutely love smiling now!

2 years ago

Reply from byte

Hi Kylie! Thank you so much for taking the time to leave us this wonderful review. We are so happy to hear this! Please feel free to reach out if you have any questions or concerns.

Jul. 12th, 2023

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Amanda Schmitt

They are working, but I have had a few issues during the process. They are there and guide you in the beginning and then dissappear.

2 years ago

Reply from byte

Hello Amanda, we want to do everything to ensure each customer progresses well and feels supported through each step. It's important to make sure that we can address these concerns and do what we can to help as soon as possible. We would love to look into this further and chat more about your questions and concerns. Our team is available to speak via phone call at (877) 298-3669 Monday-Sunday, 8 AM-6 PM MST. Please give us a call and let's make sure you are being taken care of!

Jul. 12th, 2023

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Amy Salt Lake City, UT

Definitely see change but maybe too fast. My teeth feel super loose whenever they are out of the aligners

2 years ago

Reply from byte

Hi Amy. Our priority at Byte is the health and well-being of our customers. We will be happy to look into this issue and provide further support. Please reach out to our Byte Support Team by completing a support request form via this link here: patient.byte.com/support. Thank you!

Jun. 30th, 2023

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Chris Williamston, NC

The company Byte is very great! And, a wonderful place to try something new. Definitely recommend!!

2 years ago

Reply from byte

Hi Chris! Thank you for the great review. We're here to help if you have any questions or concerns.

Jun. 29th, 2023

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Sofia Garcia Spring Valley, CA

According to several specialists I visited after, I was never a good candidate for these. I was negligently sold these despite having several dental issues that should have made me ineligible.

3 years ago

Reply from byte

Hello Sofia. At Byte, we know how important communication is and we always strive to be open and transparent. It's important to make sure that we can address these concerns and do what we can to help as soon as possible. These concerns are best handled by the Clinical team. They are the team best equipped for aligner concerns, staffed by Dental professionals who are fit to assist with remote Orthodontic treatment. Our team is available to speak via phone call at (877) 298-3669 Monday-Sunday, 8 AM-6 PM MST. You can also fill out the link at https://patient.byteme.com/ or email us at bytereviews@byteme.com to connect with the Clinical Team.

Oct. 28th, 2022

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natalia burch Charleston, SC

i like byte because they work with me when my teeth are hurting and they always answer any of my concerns.

3 years ago

Reply from byte

We are here for our customers, thank you for sharing Natalia!

Mar. 22nd, 2022

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Stephanie Calvert Brooklyn, NY

The process took much longer than was originally planned and my teeth didn't shift in the way that was layed out in my plan. I didn't get the results that were shown in my treatment plan online.

3 years ago

Reply from byte

Stephanie, Your smile is so important to us, and we want to make sure to get you to those projected results in the safest and quickest way possible. Our team should be sending you check-in emails every 2 weeks to make sure everything is progressing as projected. Those emails can sometimes get stuck in a junk or spam folder. If you haven't been seeing those emails, let's check that out right away. Please reach out at 877-298-3669 during normal business hours MST Monday-Sunday and our team would be happy to assist! If none of our representatives are available, please select the callback option so the next available representative can give you a call back.

Apr. 1st, 2022

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Victoria Terry Portsmouth, VA

Because they are hard to work with!!!!!!!! My teeth aren't even straight , and my process stopped completely due to difficulties , I will never recommend byte !!!! Waste of my money !!

3 years ago

Reply from byte

Hello Victoria, we want to make sure each customer is getting to their new smile in the safest and best way possible. Sometimes teeth are more stubborn than we expected and take longer to move. Our team should be sending you check-in emails every 2 weeks to make sure everything is progressing as projected. Those emails can sometimes get stuck in a junk or spam folder. If you haven't been seeing those emails, let's check that out right away.Customers can schedule a phone or video conference at any point during treatment through their customer portal. We would love to look into this further and chat more about your questions and concerns. Our team is available to speak via phone call at (877) 298-3669 Monday-Sunday, 8 AM-6 PM MST. Please give us a call and let's make sure you are being taken care of!

Apr. 1st, 2022

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Ashley Masterson Beverly, MA

I really wish I would of known before that the daytime ligners were not easy to talk while in and I work with food and customers daily.

3 years ago

Reply from byte

Hello Ashley, We are always looking for ways to improve the customer experience so we appreciate you taking the time to leave this feedback. We Hello Ashley, We want every customer to feel supported throughout the whole Byte journey. We also have Byte at Night which is our premium option that takes all of the same benefits of our daytime system but has a wear-time of only 10 hours at night, leaving you free to all of your normal daytime activities. If at any time you are unable to connect with our team, please give us a call at 877-298-3669 or send us a direct message through Facebook and our team would be happy to assist.

Mar. 28th, 2022

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Melody J Montez San Antonio, TX

They have been so helpful throughout my entire process, even when I got a little behind.

3 years ago

Reply from byte

Thank you! We work hard to make sure every customer feels supported the whole way through.

Mar. 17th, 2022

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Nicole Jensen Beach, FL

I have great progress! My smile looks amazing and the treatment is so easy to follow.

3 years ago

Reply from byte

This is so exciting! We are always thrilled to hear about all of our customers' amazing progress.

Mar. 17th, 2022

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Kylie Ormond Beach, FL

Awesome they are great to deal with..and get back with you quickly!! Very happy so far!!!

3 years ago

Reply from byte

This is fantastic to hear, Kylie! Thank you!

Mar. 17th, 2022

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Dakota Turner Granite City, IL

It helped close my gap most of the way but not all the way. And when I told them about it no one helped me

3 years ago

Reply from byte

Dakota, We hear your concerns and appreciate your feedback. Our goal is to give every customer a smile they love. Every person's anatomy is different and sometimes teeth can be a bit more stubborn than we anticipated. We are committed to getting every customer to the smile we promised. We are also proud to offer our Aligner Guarantee where if a customer is not satisfied with their results, our team can reevaluate and if approved, provide additional treatment. This is contingent on having followed all Treatment Guidelines which can be found here: byteme.com/guarantees If at any point those Treatment Guidelines are not followed, such as throwing away aligners or not wearing aligners as directed, there may be a fee associated for additional treatment. We want to address your concerns and do what we can to assist, you can reach our team at support@byteme.com or give us a call at (877) 298-3669

Mar. 21st, 2022

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Michael castaneda Merced, CA

Because it didn't fix my teeth, no one ever returned my email on why not and I mstill waiting on my retainers?? I got insurance and my last trays broke again and can't even get a replacement?!! Smh

3 years ago

Reply from byte

Hi Michael, we want to make sure each customer is getting to their new smile in the safest and best way possible. Our goal is to make sure that our customers have an enjoyable experience through every part of the process. We want to make sure that we can address these concerns and do what we can to help as soon as possible. Please give our team a call at (877) 298-3669 so that we can look into this further, we're standing by for support.

Mar. 31st, 2022

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Samantha Cumming, GA

I wasn't satisfied with my results. There didn't seem to be enough information available on what to do if your teeth aren't moving on the projected timeframe

3 years ago

Reply from byte

Hi Samantha, our goal is to make sure that our customers have an enjoyable experience through every part of the process. Sometimes teeth are more stubborn than we expected and take longer to move. Our team should be sending you check-in emails every 2 weeks to make sure everything is progressing as projected. Those emails can sometimes get stuck in a junk or spam folder. If you haven't been seeing those emails, let's check that out right away. Please reach out at 877-298-3669 during normal business hours MST Monday-Sunday and our team would be happy to assist! If none of our representatives are available, please select the callback option so the next available representative can give you a call back.

Mar. 31st, 2022

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Erika Limestone, TN

My teeth look so much better and the whitener that was included made me so happy

3 years ago

Reply from byte

Hi Erika, we do what we can to make the byte process as smooth as possible, from the moment you complete your impressions to the day you receive your retainers. Thank you for your amazing review!

Mar. 18th, 2022

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Courtney Bellissimo Cedar Mountain, NC

Did not work. Did the whole treatment, went backwards and tried again. Went through pain and inconvenience and my teeth look the same. I should have spent the extra money and went to a company that works

3 years ago

Reply from byte

We want to make sure each customer is getting to their new smile in the safest and best way possible. If any questions arise regarding the fit of aligners, that is where our Professional Care Team comes in. Sometimes teeth are more stubborn than we expected and take longer to move. Each customer has the option to schedule a phone or video call through their customer portal with our Professional Care Team. We would also recommend giving our team a call at 877-298-3669 for immediate assistance.

Mar. 17th, 2022

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Malcolm Williams Long Beach, CA

Just would like more one on one time with a team member or professional, maybe a face time checku every month or so during the process

3 years ago

Reply from byte

Hi Malcolm, thank you for your review! Every customer has access to schedule a phone or video call with someone from our Professional Care Team at any point during their treatment. This can be done through the customer portal. For help on this, please give us a call at 877-298-3669!

Mar. 16th, 2022

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coley scagliarini Charlotte, NC

Poor execution on plan. The customer service was solid when I started. They received my money, and then the service was terrible. I followed up and they failed to help me at all. I'm extremely disappointed.

3 years ago

Reply from byte

We want to make sure every customer is supported the whole way through. Please reach out to us via direct message on Facebook or give us a call at 877-298-3669 and let's get you assisted right away!

Mar. 16th, 2022

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Karen New York, NY

It didnt work for me. The aligners hurt, two of them broke. I saw very minimal change in my teeth and there's no follow up from a dentist and it's it's very expensive. I want my money back!

3 years ago

Reply from byte

Hi Karen, these are concerns that our Care team will want to look into as soon as possible. Please reach out by this form here: https://patient.byte. com/support and we'll be ready to assist!

Mar. 16th, 2022

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Jessica Parker Seattle, WA

They don't care about you at all. I paid for the more expensive package and they have yet to contact me at ALL. If you run into any issues during treatment, goodluck getting help. They will pretty much ignore you.

3 years ago

Reply from byte

It's important to make sure that we can address these concerns and do what we can to help as soon as possible. We would love to look into this further and chat more about your questions and concerns. Our team is available to speak via phone call at (877) 298-3669 Monday-Sunday, 8 AM-6 PM MST. Please give us a call and let's make sure you are being taken care of!

Mar. 17th, 2022

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McKenzie Bellingham, MA

The treatment was Easy to use, inexpensive, and the staff was very helpful.

3 years ago

Reply from byte

Thank you! We work hard to make sure every customer feels supported the whole way through:)

Mar. 17th, 2022

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Jonnah Ayala Seattle, WA

I see positive results, but there are times when the aligners actually hurt my gums because it's digging on them

3 years ago

Reply from byte

Hello Jonnah, we appreciate your feedback and want to do everything to ensure each customer progresses well and feels supported through each step. If there are any concerns regarding progression or quality of the aligners, our Professional Care Team is here to help. Customers can schedule a phone or video conference at any point during treatment through their customer portal. We recommend this if there are any lasting questions or concerns. It is important to us to get every customer to their new smile in a quick and safe way. Please reach out to us at support@byteme.com or give our team a call at (877) 298-3669 to further address any concerns you are experiencing. We look forward to connecting.

Mar. 18th, 2022

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1409 7th Ave Athens, AL

Good company to help in aligning teeth. Responded fast to questions or concerns.

3 years ago

Reply from byte

Getting each customer the smile they deserve. Thank you!

Mar. 17th, 2022

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Olivia jordan Mira Loma, CA

Customer service is terrible. I can never get ahold of anybody and the way they check progress is minimal. They only call to make sure your payment information is updated

3 years ago

Reply from byte

Hi Olivia, we want to make sure each customer feels supported the whole way through. We want to look into any concerns on this right away. For immediate assistance, our team is available via phone call at 877-298-3669.

Mar. 11th, 2022

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Josh Nelson Little Elm, TX

Did not work. Terrible experience. Finished and teeth were no where near straight. They sent me many more weeks and after 6 more weeks teeth didn't move so I quit. Waste of my money.

3 years ago

Reply from byte

With any orthodontic treatment, adjustments may be necessary in order to achieve those new smile results. We understand that this can be frustrating, but our Professional Care Team is here to review our customers' progress and make sure those results are attained. We recommend our customers to schedule phone or video calls with our Professional Care Team through their customer portal if issues or concerns ever arise. For questions on this, please give us a call at 877-298-3669.

Mar. 11th, 2022

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Ashleigh Orlando Georgetown, KY

Always had my concerns addressed in a timely manner and everyone was very helpful

3 years ago

Reply from byte

Ashleigh, our goal is to make sure that our customers are receiving the support and care they need throughout treatment. We are so happy to hear that about our team. If you have any questions, feel free to reach out to us :)

Mar. 11th, 2022

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Kathleen D Bautista Williams, CA

Byte is helpful and not pushy. They always answer my questions when I have one.

3 years ago

Reply from byte

Hey Kathleen! Our goal is to make sure that our customers are receiving the support and care they need throughout treatment. We are so happy to hear that about our team. If you have any questions, feel free to reach out to us :)

Mar. 11th, 2022

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Raven Hamilton Nettleton, MS

They always help me out when i need it. They get back to me quickly in a timely manner!

3 years ago

Reply from byte

We are so glad to hear this! Thank you!

Mar. 11th, 2022

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Latisha Toledo, OH

Based on my experience I was thinking I would have to wear them for 2 months. It's been close to a year. The process is too time consuming. A lot longer time than traditional braces.

3 years ago

Reply from byte

Hi there, we hear you and understand the frustration of having to extend treatment. Each customer's dental health and safety is number one, so we want to make sure to get to those results in the safest way possible. Our team is working hard to get every customer there as quickly as possible. When questions arise, we are here to help. Please reach out anytime through our Contact Us page. We are ready to support!

Mar. 11th, 2022

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Jane Kalispell, MT

I love my liners, but have had a stand still due to pain from my headaches from my teeth. Waiting to get it resolved.

3 years ago

Reply from byte

Hi Jane, we want to do everything to ensure each customer progresses well and feels supported through each step. It's important to make sure that we can address these concerns and do what we can to help as soon as possible. Our team is available to speak via phone call at (877) 298-3669 Monday-Sunday, 8 AM-6 PM MST.

Mar. 14th, 2022

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Tammy M Rice Gordonsville, VA

I paid extra for the night version, got to the end of the treatment and had to start all over again because of the way my front teeth we're sitting.

3 years ago

Reply from byte

We want to make sure each customer is getting to their new smile in the safest and best way possible. If any questions arise regarding the fit of aligners, that is where our Professional Care Team comes in. Sometimes teeth are more stubborn than we expected and take longer to move. Each customer has the option to schedule a phone or video call through their customer portal with our Professional Care Team. We would also recommend giving our team a call at 877-298-3669 for immediate assistance.

Mar. 14th, 2022

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Vincent Valeri Fort Myers, FL

Fair price, worked as promised in a short period of time, and customer service was great

3 years ago

Reply from byte

Thank you! We are so happy to hear this.

Mar. 7th, 2022

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Irene Avondale, AZ

My teeth didnt turn out how I expected them, and at the beginning of the process i would get respond back within hours and now that everything was payed for it takes 4 days up to a week for respond

3 years ago

Reply from byte

We want to make sure each customer is getting to their new smile in the safest and best way possible. If any questions arise regarding the fit of aligners, that is where our Professional Care Team comes in. Sometimes teeth are more stubborn than we expected and take longer to move. Each customer has the option to schedule a phone or video call through their customer portal with our Professional Care Team. We would also recommend giving our team a call at 877-298-3669 for immediate assistance.

Mar. 11th, 2022

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Gary Vallejo, CA

Takes forever for them to contact you back. They messed up multiple times on the retainers. Does not take as long as it should. Haven't had anyone check up on me since they sent the last pair of retainers.

3 years ago

Reply from byte

We want to make sure each customer is getting to their new smile in the safest and best way possible. If any questions arise regarding the fit of aligners, that is where our Professional Care Team comes in. Sometimes teeth are more stubborn than we expected and take longer to move. Each customer has the option to schedule a phone or video call through their customer portal with our Professional Care Team. We would also recommend giving our team a call at 877-298-3669 for immediate assistance.

Mar. 11th, 2022

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Krystal Sandza Belvedere-Tiburon, CA

I got thru all 12 trays and my teeth aren't straight. I told them this and they sent instructions on how to send information. I did that. It hasn't worked out since. I'm still wearing my 12s

3 years ago

Reply from byte

We want to make sure each customer is getting to their new smile in the safest and best way possible. If any questions arise regarding the fit of aligners, that is where our Professional Care Team comes in. Sometimes teeth are more stubborn than we expected and take longer to move. Each customer has the option to schedule a phone or video call through their customer portal with our Professional Care Team. We would also recommend giving our team a call at 877-298-3669 for immediate assistance.

Mar. 11th, 2022

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Carol Dommert Sulphur, LA

Not what I expected...they kept hurting my gums and teeth....I've let them know, but they just keep telling me to resend my pics.

3 years ago

Reply from byte

We want to make sure each customer is getting to their new smile in the safest and best way possible. If any questions arise regarding the fit of aligners, that is where our Professional Care Team comes in. They are able to advise as well as make any necessary adjustments to treatment plans. Each customer has the option to schedule a phone or video call through their customer portal with our Professional Care Team. We would also recommend giving our team a call at 877-298-3669 for immediate assistance.

Mar. 4th, 2022

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Jessica Hayes Simi Valley, CA

Takes too long to get customer service response. Aligners crack, hyperbyte breaks easily and replacement items way too expensive. Also, my teeth are not moving even a quarter as fast as they should be.

3 years ago

Reply from byte

We want to make sure each customer is getting to their new smile in the safest and best way possible. If any questions arise regarding the fit of aligners, that is where our Professional Care Team comes in. They are able to advise as well as make any necessary adjustments to treatment plans. Each customer has the option to schedule a phone or video call through their customer portal with our Professional Care Team. We would also recommend giving our team a call at 877-298-3669 for immediate assistance.

Mar. 11th, 2022

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Diedra Robinson Garden Grove, CA

Very easy to sign up and get the aligners! They were the only company that helped me.

3 years ago

Reply from byte

We love hearing this! We try our best to make things as simple and convenient as possible. Thank you for sharing your experience with us.

Mar. 4th, 2022

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Jamie Selma, IN

They are amazing and work with you completely until you are happy with the way your teeth look

3 years ago

Reply from byte

We love to hear it. We are always standing by to support!

Mar. 7th, 2022

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Tamara Harvey Rotonda West, FL

My teeth are looking great! Only 1 more set of aligners to go! Aligners work great!

3 years ago

Reply from byte

Yay, we love to hear this! Thank you for leaving us a review.

Mar. 7th, 2022

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Diane Fowler Cape Coral, FL

First set didn't do the trick- even though I followed directions perfectly.now, 2ns set not aligning quickly- had to back track again.I would never recommend them.go to local dentist & get his recommendation.

3 years ago

Reply from byte

We want to make sure each customer is getting to their new smile in the safest and best way possible. If any questions arise regarding the fit of aligners, that is where our Professional Care Team comes in. Sometimes teeth are more stubborn than we expected and take longer to move. Each customer has the option to schedule a phone or video call through their customer portal with our Professional Care Team. We would also recommend giving our team a call at 877-298-3669 for immediate assistance.

Mar. 9th, 2022

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Alicia Merza East Hartford, CT

I was given a treatment plan that was revised due to ill fitting aligners. I have now had the aligners for a year and have not seen any significant movement or change in teeth alignment.

3 years ago

Reply from byte

We want to make sure each customer is getting to their new smile in the safest and best way possible. If any questions arise regarding the fit of aligners, that is where our Professional Care Team comes in. Sometimes teeth are more stubborn than we expected and take longer to move. Each customer has the option to schedule a phone or video call through their customer portal with our Professional Care Team. We would also recommend giving our team a call at 877-298-3669 for immediate assistance.

Mar. 11th, 2022

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Allyson Gallegos Brooklyn, NY

The customer service is pretty good, but it takes a while to get a response with seemingly time sensitive matters.

3 years ago

Reply from byte

Thank you so much for sharing this feedback with us. For more sensitive matters our team is available to speak via phone call at (877) 298-3669 Monday-Sunday, 8 AM-6 PM MST. We are always happy to help!

Mar. 4th, 2022

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Brittany Long Beach, NY

If I could give them a 0 I would. Response times were slow, sent the wrong sizes more than once. Cut my gums. Didn't work or fit after many months trying to get the correct fit

3 years ago

Reply from byte

We want to make sure each customer is getting to their new smile in the safest and best way possible. If any questions arise regarding the fit of aligners, that is where our Professional Care Team comes in. They are able to advise as well as make any necessary adjustments to treatment plans. Each customer has the option to schedule a phone or video call through their customer portal with our Professional Care Team. We would also recommend giving our team a call at 877-298-3669 for immediate assistance.

Mar. 9th, 2022

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Mark Cummibs San Francisco, CA

I'm 4 sets away from my final teeth. It has changed the flags or of my teeth. However they are in no way perfect. I would say they are a little improved.

3 years ago

Reply from byte

Hi there. We are always looking for ways to improve the customer experience so we appreciate you taking the time to leave this feedback. We want every customer to feel supported throughout the whole Byte journey. If at any time you are unable to connect with our team, please give us a call at 877-298-3669 or send us a direct message through Facebook and our team would be happy to assist.

Mar. 4th, 2022

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Kim Ferguson Grayson, KY

The entire process, from the very beginning was extremely easy and convenient for me.

3 years ago

Reply from byte

We are so excited for you! From start to finish, our team is ready and available to get you on track, check that progress, and get you to those final results!

Mar. 4th, 2022

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Tracy m martello Portland, OR

I started with a 3-month program and I'm going on almost a year and I still don't think my teeth are going to be straight by the time I'm done

3 years ago

Reply from byte

Hi there, we appreciate your feedback and want to do everything to ensure each customer progresses well and feels supported through each step. If there are any concerns regarding progression or quality of the aligners, our Professional Care Team is here to help. Customers can schedule a phone or video conference at any point during treatment through their customer portal. We recommend this if there are any lasting questions or concerns. It is important to us to get every customer to their new smile in a quick and safe way. Please reach out to us at support@byteme.com, through Facebook messenger or through phone at 877-298-3669, so that we can further address any concerns you are experiencing. We look forward to connecting.

Mar. 4th, 2022

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Brian thompson Fargo, ND

Taking longer than expected, wouldn't replace broken vibrating device, final outcome won't look like what was identified initially

3 years ago

Reply from byte

Hi there, we appreciate your feedback. If there are any concerns regarding progression or quality of the aligners, our Professional Care Team is here to help. Customers can schedule a phone or video conference at any point during treatment through their customer portal. We recommend this if there are any lasting questions or concerns. It is important to us to get every customer to their new smile in a quick and safe way. Please reach out to us at support@byteme.com so that we can further address any concerns you are experiencing. We look forward to connecting.

Mar. 4th, 2022

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R. V. Harpswell, ME

Terrible fit. Their "dental experts" told me I had to cut out the back two teeth space of every aligner. They won't stay in. Sent multiple photos as requested, of gum damage and ill-fit and they refuse to refund or remake.

3 years ago

Reply from byte

Hi there, we appreciate your feedback and want to do everything to ensure each customer progresses well and feels supported through each step. If there are any concerns regarding progression or quality of the aligners, our Professional Care Team is here to help. Customers can schedule a phone or video conference at any point during treatment through their customer portal. We recommend this if there are any lasting questions or concerns. It is important to us to get every customer to their new smile in a quick and safe way. Please reach out to us at support@byteme.com so that we can further address any concerns you are experiencing. We look forward to connecting.

Mar. 4th, 2022