byte
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7.4
Overall Score
MM Denver, CO
I've received a free product back when initiating a treatment, having to submit proof of a 5* review in this site. At 4 weeks of treatment, I was in no position of rating this company, but I did not know that.
About 10 months into the treatment, I started to notice some wobbly teeth. I asked byte on more than one occasion, and was brushed off saying that that was part of the normal process and that I should continue the treatment. It was impossible to get ahold of anybody over the phone, this was all asynchronous communication via email.
A year later, after finishing the Byte treatment, a specialist is telling me that I will going to lose one of those wobbly teeth. I will have to go through a very expensive and painful treatment to fix the damage done to my teeth by Byte aligners.
Full of regrets. Don't do Byte, Go to the orthodontist instead.
4 years ago Edited April 17, 2023
Reply from byte
WOOHOO!! We love that you are already seeing progress just four weeks in. We do what we can to make this entire process as easy and stress-free as possible and we're happy to hear you have felt that. If you ever have any questions, please do not hesitate to give us a call or shoot us an email!
Jul. 1st, 2021
Katy J D Noblesville, IN
I am so happy with the changes to my teeth while using byte. The customer service team is very helpful and the process is easy! I highly recommend byte!
4 years ago Edited September 14, 2021
Reply from byte
We are thrilled to hear you are already seeing the changes and are happy with what you are seeing. We can't wait to see your final results! Thank you for the great review, Katy.
Jun. 24th, 2021
Tonya Sanders Auburn, AL
Great customer service before the byte arrives, but could be better after you get the byte. I sent an email and didn’t hear back for days so I decided to call. All’s well now!!
4 years ago
Reply from byte
Tonya, thank you for providing this feedback. We can understand your frustration around wait time. Due to our rapid growth, we have had a higher than normal volume. Rest assured, our team is working hard to help each and every customer as soon as possible. We're glad you were able to get assistance over the phone. For immediate assistance, you can reach our team at 877-298-3669. If there is ever anything we can do to help, please let us know. We are excited to be on this journey with you and we can't wait to see your final results.
Jun. 24th, 2021
Nancy Munger Arlington, TX
I'm loving my Byte aligners. The instructions are clear and easy to understand. Packaging is amazing. Customer support is responsive. I would recommend Byte.
4 years ago
Reply from byte
We appreciate you taking the time to review your experience, Nancy. We are happy to hear how easy the process has been for you. We are glad to hear out team has been able to provide the support you need throughout your treatment. If you ever have any questions, please let us know. We are always happy to help. We are excited to see your final results!
Jun. 24th, 2021
brighteyes1019 Fresno, CA
My experience with byte has been great so far. I’m in the middle of treatment and customer service has been great so far and everything is much easier than I thought.
4 years ago
Reply from byte
Thank you for the great feedback. We are glad to hear that everything is going well so far, and we hope to continue your positive experience through treatment. We can’t wait to see your end results!
Jun. 18th, 2021
Mariah Price
Byte is an AMAZING company. Every step I am pleased. There was an error during my treatment and they got it taken care of VERY QUICKLY! Excited for the end results! :)
4 years ago
Reply from byte
Hi Mariah! That is so awesome to hear. We want our customer's experience at Byte to be as seamless, stress-free, and fun as possible, so we are so happy to hear about your great experience! Even with a minor bump in the road, we are so happy to hear that we were able to get you taken care of. Let’s get you that final smile. Thank you for the awesome review!
Jun. 18th, 2021
Bree Spanish Fork, UT
Just like with getting your braces adjusted, your teeth will be sore with each new week of aligners. The cool thing is that you can tell a difference within a few weeks!
4 years ago
Reply from byte
Hi Bree! Thank you for the awesome feedback. We are so happy to hear that your experience has been great! It definitely takes some time to get used to each new aligner, remember the HyperByte is your best friend and can be used to help alleviate the discomfort. If you ever have any questions, feel free to send us a message at support@byteme.com.
Jun. 18th, 2021
Stacy Collins Alabaster, AL
I am very satisfied with my byte experience. The customer service is very good. The best part is the payment plan they offer is very reasonable and byte really works
4 years ago
Reply from byte
Hey Stacy! Thank you for the great feedback. We are happy you chose us on your journey to a better smile. We can't wait to see your new smile! At Byte we are always happy to help, if you have any questions or concerns we are just a message away at support@byteme.com
Jun. 14th, 2021
Madison Hopkins Charlotte, NC
Such a simple and easy at home process. Took maybe five minutes and was way better than having to go into an office and waits weeks to get the ball rolling
4 years ago
Reply from byte
Yes, Madison! Congratulations on getting started with your smile transformation! We are so happy you chose Byte to go on this journey with you. We are committed to getting you a final smile that you love, so do not hesitate to reach out if you have any questions, we got you! Happy to have you in our Byte fam
Jun. 15th, 2021
I Am Pumkin Brooklyn, NY
Great customer service, friendly and knowledgeable staff. Receives immediate response to inquiries, they've earned my trust and would definitely recommend BYTE.
4 years ago Edited September 14, 2021
Reply from byte
We are happy to hear about your awesome experience with our team and that we get to guide you through this smile transformation. We are so excited :) The support doesn't stop here. Our entire team is here to support you every step of the way and wants to make your treatment as smooth as stress-free as possible. You deserve a smile you love and we cannot wait to get you there. Thanks for the awesome review, and welcome to the Byte fam!
Jun. 15th, 2021
Masud Chowdhury Philadelphia, PA
Byte helped me close my gap and gave me the confidence to smile again with easy access to support and a step by step approach that cost way less than traditional braces.
4 years ago
Reply from byte
We love to hear that your new smile has given you the confidence to smile more! This is why we do what we do. Everyone deserves to have a smile they love. We appreciate you taking the time to write this amazing review, Masud!
Jun. 11th, 2021
Angel Diaz Dallas, TX
I love how friendly the customer service is, how easy it is to check for insurance savings, and how simple and open it is to check my available options. 10/10 recommendation!
4 years ago
Reply from byte
We do what we can to make the byte process as smooth as possible, from the moment you complete your impressions to the day you receive your retainers. We hope you'll share some result photos with us! Thank you for the review, Angel.
Jun. 11th, 2021
Action Girl Ellicott City, MD
Great company and trouble free process. Super happy with my results and with their responsiveness. I’d highly recommend them to anyone wanting to fix their smile.
4 years ago
Reply from byte
We do what we can to make the byte process as smooth as possible, from the moment you complete your impressions to the day you receive your retainers. We hope you'll share some result photos with us!
Jun. 10th, 2021
Mike Chornak Mechanicsburg, PA
The Byte team is very customer service oriented and has a fantastic response time to my questions and needs. All is working out great with this relationship.
4 years ago
Reply from byte
Hi Mike! That is so awesome to hear. We want our customer's experience at Byte to be as seamless, stress-free, and fun as possible, so we are so happy to hear about your great experience! Let’s get you that final smile. Thank you for the awesome review.
Jun. 2nd, 2021
Annie Rossiter Brisbane, QLD
I’m on my 6th week and so far really happy with my experience. Great customer service, the process is smooth and the aligners work. Would recommend.
4 years ago
Reply from byte
Week 6! This is so exciting! Feel free to reach out any time you have questions - we are here for you ;)
Jun. 1st, 2021
Tiffany Mornington, VIC
Byte have been amazing they have made the process very easy and went above and beyond to help organise a payment plan so it was possible for me to purchase the aligners.
4 years ago
Reply from byte
Hi Tiffany! Thank you for the great feedback. We are glad to hear that everything is going well so far, and we hope to continue your positive experience through treatment. We can’t wait to see your end results!
May. 27th, 2021
Baylie Reppe Westminster, MD
Awful experience. Provided falsely advertised results in order to get me to purchase the plan. When I reached out to costumer service, they take a minimum of a week to respond, but still do not address the issue when they do. My teeth did not turn out how they pictured they would, and they did nothing to fix it. Just kept asking me to send pictures and saying I didn’t follow instructions properly when I did everything they told me to do. After 5 weeks of emailing back and forth with them with little to no responses, I’ve given up and accepted I wasted my money and time. Was an extremely frustrating process and a total scam. Please do not invest money and time into this company. It will be regretted and good luck if you do.
4 years ago
Reply from byte
Hi Baylie, we are sorry to hear that you have not seen progress yet. It is important to us to get you to your dream smile, so if you haven't been seeing improvement, let's get you in contact with the Byte Certified Care team. This team can check on your progress, the fit of your aligners, and provide you with the best next steps to get you to your projected results. We want to assure you that the results you have seen from members of our Byte fam are real and amazing journies of our verified customers. We hear you and understand that lack of communication is frustrating but we are here to help and improve your experience moving forward. You can reach our team via email at support@byteme.com or by phone at 877-298-3669 during normal business hours MST Monday-Sunday. Thank you for your patience, we look forward to improving your experience moving forward.
May. 28th, 2021
Larissa Walker Cordova, TN
I have been using Byte a couple of months shy of a year. Honestly, I don’t even know where to begin with the issues surrounding this company. I sent in my mold, about 1-2 months later I received my trays. I would reach out via e-mail with questions or concerns but either would not get a reply or get a reply up to week later. It was time to request my second set of aligners.. they told me my bottom aligner was not fitting correctly so I needed to start all over with a new mold. Went through all of that again. Also, still dealt with zero communication from this company. Made it almost through my 1st half of aligners again and they told me they were still not fitting correctly. I’ve sent several emails since and each time I’m met with automated responses that has nothing to do with my email or absolutely no reply. I visited with my dentist today to get a cleaning and updated x-rays. The dentist showed me on my x-rays a few things.
1. The aligners were actually damaging the roots of my front bottom teeth and if I continued to use them, they would fall out within a year or two.
2. The crowding on my front bottom teeth would be impossible to fix with mail-in aligner kits because in order for them to straighten out, they would need IPR (interproximal reduction) which is obviously impossible over the phone or with mail in kits.
This company CAN fix some spacing issues but CANNOT fix crowding. They are advertising that they can. They took advantage of me from the beginning and have ghosted me since. I’m still in the process of getting a refund. They are trying their best to refuse.
4 years ago
Reply from byte
Hi Larissa, thank you so much for taking the time to share your feedback. We appreciate and welcome any and all feedback as we’re constantly trying to improve our customers' experience. We understand that wait times can be extremely frustrating when customers have questions that need quick answers, especially when it comes to their investment in their teeth; we’re actively working on shortening our response times so nobody ever has to wait too long. At Byte, we aim to provide access to the best remote clear aligner treatment possible without compromising on customer service, product quality, or safety. Our dentists and orthodontists review each case and provide a unique treatment plan to help ensure customer safety and success- customer safety is always going to be our priority. Our customer service team is available seven days a week by email or phone at 877-298-3669 to help answer questions or address any specific concerns.
Jun. 4th, 2021
Alena Cecchini Mission Viejo, CA
Byte is so easy to work with and their process is extremely simple and seamless. I am on week 10 of my 12 week treatment program and the results are amazing. Thank you, Byte!
4 years ago
Reply from byte
Woohoo, Alena! Just a couple weeks away from that final smile, we cannot wait to see it :) Send us some progress photos, we love to see before and after pictures! Our team is here for you every step of the way, so do not hesitate to reach out. Happy to have you in our Byte family! Thank you for the awesome review.
May. 26th, 2021
jt1234 Wells, ME
DO NOT GET BYTE WITHOUT CONSULTING YOUR DENTIST. I ordered byte after being told that I was a good fit for their aligners. After only wearing the aligners for 24 hours, the aligners pulled of a cap on my molar that was supposed to last for another 20 years... They seemingly don't take into consideration molars/caps, though they say that they do. I was also then told by my dentist that I am actually not a good candidate for DIY aligners because my crowding is severe enough that I need to have a little enamel removed to make room for my bottom teeth to straighten.
Byte is taking no responsibility and refusing to refund anything. I basically made a large donation to Byte. It's extremely frustrating.
Be sure it's the right fir for you before moving forward and I recommend consulting with your dentist AHEAD of time.
4 years ago
Reply from byte
Hi- thank you for taking the time to share this feedback with our team. Our first priority is our customer's and potential customers' health and safety. So, if we dropped the ball on communicating this, we apologize and want to take a deeper look right away. Every person's treatment is going to be different- this is why we make sure to have a team of orthos, doctors, and dental assistants here and ready for you throughout your treatment. Molars are typically not moved by our aligners, and this is to ensure we do not affect your bite, as we are typically meant for mild to moderate treatments. If there are ever any issues like the one you have stated, we would like to look into this further to make sure we can see what may have happened. Looking forward to your email.
May. 25th, 2021
Kim LaRocca Ronkonkoma, NY
If the product doesn't work...don't expect any help later! When looking into this product I received multiple friendly texts to help me decide to purchase the product. The package arrived, looked professional, and even though I was nervous I gave it a go. I purchased the night aligners but since I'm working from home, I used them both day and night, only taking them off to eat or drink. I used the vibration took as recommended. Everything seemed to be going great until the last retainer. My upper teeth didn't require too much straightening but didn't quite get to where it was supposed to go, with one tooth still sticking out slightly, but the bottom teeth not only weren't straight...I didn't realize until wearing the 14th (last) aligner that each time they pushed my teeth out to straighten them, when I took the aligner off, I couldn't bite down properly until about 1/2 hour later. This kept happening until I finally realized that my lower canines were hitting my upper canines until they bend back in again, over and over again! I was recommended to send an email with photos which I did, and detailed my issues, asking if this meant I required a new mold and more aligners to correct the issue. One email back asking me to send them what I already did...photos with an explanation. When I pointed this out...they "disappeared". I've sent multiple emails, even finally threatening to notify the Better Business Bureau, but I have apparently dropped off the face of the earth. I guess I'm not getting any help, nor will I receive any retainers, as the retainers wouldn't work based on my problem. Really, REALLY disappointed. I should have listened to my dentist.
4 years ago
Reply from byte
Hi Kim, we are so sorry to hear that this has been your experience! It is important to us that you are supported throughout your whole treatment, so if this has not been the case with your Byte journey, we will want to look into this right away. If you have had trouble getting in touch with our team, please give us a call for quickest assistance at 877-298-3669 during normal business hours MST Monday-Sunday and our team would be happy to assist! If none of our representatives are available, please select the callback option so the next available representative can give you a call back. You can also reach out to us via Facebook direct message. We want to make sure you are taken care of and are provided proper solutions.
May. 21st, 2021
Austin fisher Dayton, OH
I’m on week 10 out of 22 almost half way there and I couldn’t be happier. Started seeing results on the 4th week. Customer support is also great and quick to respond
4 years ago
Reply from byte
Wow, Austin that is so awesome to hear! We are so excited about the progress you have already made and cannot wait to see your final smile. Keep us updated with your progress and do not hesitate to reach out with any question you may have! Thanks for the great review :)
May. 24th, 2021
Katy Weprin Sherman Oaks, CA
This was at first an exciting experience. The customer care team was quick and available when I got started. Offered less then helpful information about how my aligners should fit as I progressed through each week and alas the lack of communication and clear direction led to aligners that didn’t fit and a halt in progress. So eventually of course I needed a refinement set. I’ve text and emailed 6 times in the last three weeks with no response on next steps. My treatment plan has not been updated on my account either so I can’t review the new treatment since no one has replied to me. So. Beware. That if you are further into the process and need refinement aligners you are not a priority to them as you may have read in other reviews. By the way they offer you a free bottle of alignment cleaner and teeth whitening solution to post a review which is why many of the reviews you see are from people who haven’t even completed their full treatment. Good luck on your journey.
4 years ago
Reply from byte
Hi Katy, we are so sorry to hear that you haven't been hearing back from our Customer Care team. Your smile is so important to us, and we want to make sure to get you to those projected results in the safest and quickest way possible. We understand that it can be extremely frustrating when your treatment gets extended and we apologize if we caused any extra delays, we want to work to get you back on track as soon as possible. We understand waiting to hear back via email is frustrating, so please feel reach out at 877-298-3669 during normal business hours MST Monday-Sunday and our team would be happy to assist with any concern or question you may have! If none of our representatives are available, please select the callback option so the next available representative can give you a call back. Your feedback is important to us and we want to work to improve your experience and regain your trust.
May. 24th, 2021
John Grier Fort Lauderdale, FL
Do Not Buy !!! Byte sucks!!!
Horrible customer service. Do not pay in advance. Byte sends you half of your aligners in the first shipment. When it comes time to send your the second phase of your aligner treatment the company support disappears. I ordered and paid for my full treatment in full in September 2020. It's now almost June of 2021 and the company has only provided 15 weeks of aligners.
I have been fighting with their support for 6 weeks now to provide the remainder of my treatment aligners with no progress. I have never had a company lie to me until now. I have never had to report a company to the BBB until now. Run away from this company and tell all you friends to do the same.
4 years ago
Reply from byte
Hi John, we are sorry to hear that you have not enjoyed your Byte experience. We would be happy to provide some clarification regarding our processes. For your safety, if your treatment plan is over 15 weeks, we will provide just the first 15 weeks at a time to ensure you are progressing well before getting you set up with the rest of your aligners. If you are having trouble getting in touch with our team or with receiving your remaining aligners, let's look further into this. Please give us a call at 877-298-3669 or send us a direct message on Facebook and we'd be happy to assist.
May. 20th, 2021
Domanika Hamilton Upper Marlboro, MD
Thus far, my experience with Byte has been amazing! The quality is high, professionalism is evident, and and customer service is outstanding. Highly recommended!
4 years ago
Reply from byte
Our customer care team is here for you every step of the way and really cares about getting you your dream smile. Any time you have a question, concern, or just want someone to hype up your new smile, we're here for you :) Thanks so much for the review!
May. 11th, 2021
kc Los Angeles, CA
I am still in the middle of my treatment plan, and have to be sent additional aligners to fix problems that the first round did not resolve. I really hope the outcome aligns with the projected treatment result/plan but so far I am a bit disappointed in my investment.
4 years ago
Reply from byte
Thank you for the feedback, KC. We can understand your frustrations, we know you want your smile to be straightened out quickly, and so do we! Rest assured, we’re dedicated to getting your smile back on track. There are times when teeth are more stubborn than we originally anticipated. When these situations arise, we have to make some adjustments, and maybe use a new technique to reach your projected results. We look forward to getting your smile back on track and seeing your final results.
May. 9th, 2021
Vivian Watt Sandpoint, ID
Their customer service is absolutely terrible. I ordered the daytime aligners and simply couldn't keep up with the treatment (I only get about 1-2 weeks in). I saw that they had a night time treatment and purchased another impression kit (so that they could make it based on up-to-date molds). Waited over a month, no aligners were sent, no email, no call. I finally reached out and they said they never made the aligners because it looks like I already have an account. I explained what I'm trying to do (including paying the full price again). They said they'd email me with some additional questions. They then asked for a picture of my teeth with aligners in, when I replied with it, they restarted the entire process asking what my name is, zip code, email address, etc. At this point I called them, they said the picture didn't come through. I resent and they received the picture while on the phone and said they'd leave it up to the support team to continue this via email. I messaged and told them I purchased and sent back a new impression kit and asked what happened to it. They completely avoided all of my specific questions and responded with "Our Certified Care Team reviewed your treatment and they recommend you continue with the Day time treatment due to your case, to ensure you will have the best results from your treatment!". "Due to your case" Not very imformative, nor very helpful. I still don't understand why they are turning me down on starting the process over, paying full price, but for a different treatment plan. Will probably just go to a different invisible aligner company. More and more are offering night time treatments anyway.
4 years ago
Reply from byte
Hi Vivian. We are sorry to hear your Byte experience has been less than amazing. At Byte our number one priority is customer health and safety. When our dental team reviews your impressions to design your treatment plan they want to make sure that the plan will be able to successfully move your teeth to get you your dream smile. There are instances when the all-day treatment plan is necessary because your teeth need the extra time wearing the aligners to successfully move into place. Starting over, and paying for a whole new treatment may not be necessary for your situation. We'd be happy to add this review to your account so our whole team understands your intention for wanting to purchase a new kit. In order to attach this to your account, please send us a direct message via Facebook and we'd be happy to chat with you more about this and provide further clarification. Please also feel free to give our customer care team a call at 877-298-3669 during normal business hours MST.
May. 11th, 2021
Patrick A Hudson Columbus, GA
Im happy with my experience and enjoying how my results are coming along can’t wait to my new refinements aligners show up to get my final transformation finalized.
4 years ago
Reply from byte
Patrick we appreciate you for taking the time to review your experience with Byte. We can't wait to see your new smile!
May. 7th, 2021
Patrick Hudson Columbus, GA
This is a great company they give you more solution way better than smile direct club could and they help offer more selections and do what is best for your teeth.
4 years ago
Reply from byte
Thank you for the great review, Patrick. We will always do what is best for your oral health and your smile. We are excited to get you to those final results! :)
May. 6th, 2021
Tokensky A. Orlando, FL
What I like best about byte is how helpful the advocates were, and how effective their product is. If you’re having second thoughts, don’t and go with Byte!!
4 years ago
Reply from byte
We are so happy that you chose Byte to get you to your dream smile! Thanks for the awesome review. We are here for you any time you have questions, so don't hesitate to reach out!
Apr. 29th, 2021
Kayla Sturm Atlanta, GA
So far I really like Byte. Everything has been great so far. I haven't ran into any issues. Everyone has been super helpful with any questions I've had.
4 years ago
Reply from byte
We are so happy to hear that our team has been able to help and support you throughout your journey! We are here for you any time you have questions. Now let's get you to your dream smile!
Apr. 30th, 2021
Tyler Robinson San Francisco, CA
I strongly discourage using Byte. It is objectively one of the worst customer service experiences I have received, and you can very clearly tell that they optimize for budget solutions. Here is what they typically do: they advertise for low cost (60% of traditional aligners!) and say your treatment will be much shorter than what it will actually be. What they don't tell you is that they will get you in a perpetual loop of 'refinement' aligners, where you will have no contact with an actual dentist of any kind, but you will just wait (sometimes weeks or months) for them to just say 'wear the same alignment for another week'. Honestly, use an aligner plan where you can actually get professional assessment, this is a joke that is solely based on the premise of low cost and easy to ship to your home.
4 years ago
Reply from byte
Hi Tyler, we are so sorry to hear this. With every situation being different, some cases may require more adjustments than others. Your dental health and safety is number one to us, so we want to get you to those projected results in the safest way possible, which may require an extension of treatment. You can schedule a call with one of our Byte Certified Care Team members through your customer portal at any point throughout your treatment. We would be happy to chat more and look into any issues you've been facing during treatment. Reach out at 877-298-3669 during normal business hours MST Monday-Friday and we'd love to help!
Apr. 30th, 2021
Claire Dundon Charlotte, NC
I am currently in the middle of my treatment and so far so good. The hyperbyte is easy to use and the brightening solution has made my teeth whiter. I am excited for the final product.
4 years ago
Reply from byte
Hey Claire! Thank you so much for taking the time to share this awesome review and feedback with our team. We are so happy to hear that you have been having a great experience thus far! Don't hesitate to reach out if there is anything we can do to improve your experience or address your questions, we got you. Happy to have you in our Byte fam!
Apr. 13th, 2021
Ragan G Scottsdale, AZ
This process has been so easy! Byte customer service is over the top with following up and answering all of my questions. More importantly, my teeth look great.
4 years ago
Reply from byte
Hi Ragan! That is so awesome to hear. We want our customer's experience at Byte to be as seamless, stress-free, and fun as possible, so we are so happy to hear about your great experience! Let’s get you that final smile. Thank you for the awesome review.
Apr. 13th, 2021
Her Kitchen Garden Sydney, NSW
Very impressed - the service is professional, I got to speak to a 'real' person and I feel extremely confident with the process. So glad I came across Byte.
4 years ago
Reply from byte
Our team's number one goal is to make you feel supported and to get your questions answered so we are so happy to hear that this has been your experience. We are here to support you to that final step, so don't hesitate to reach out! :) We cannot wait to see it, happy to have you in our Byte fam for life.
Apr. 12th, 2021
Kch6678 La Jolla, CA
I wore braces as a kid but stopped wearing my retainer so I had some minor tweaks I wanted to try to fix with Byte. I got my aligners and noticed by about week 11/15 that my aligners were not fitting well, and I didn’t see any progress AT ALL with my teeth. I reached out to customer service who was glad to respond when they want you to do new impressions and make new aligners for you (because the first ones obviously weren’t correct) which take another 5-7 weeks to ship to you... and wear them hoping this round that it will work... I went to my dentist and my aligners had actually pushed back my gum line (painful!!) and slightly shifted my bite the wrong way. I am currently trying to get a refund with a doctors note, and Byte customer service has fallen off the face of the planet.. imagine that! I would highly recommend NOT going this route. Meet with an orthodontist in person and have them track your treatment, even if it’s more expensive. Byte was a cheaper option (you get what you pay for) but still over $2k!! And I’ll probably never get my money back from them. Do not recommend!!!!
4 years ago
Reply from byte
Hi there. We are sorry to hear about your experience and we understand that having to extend your treatment time can be frustrating. Our goal is to make sure that when you finish treatment you are loving your smile. With all orthodontic treatment sometimes plans get changed because some teeth can be more stubborn and do not move as quickly as our dental team thought they would. When this happens we have to reevaluate and make adjustments to the treatment plan to make sure you are still getting to that desired end result. We would love to get you in contact with our management team and make sure you are being taken care of. Please send us an email to support@byteme.com and we’d be happy to assist further.
Apr. 9th, 2021
Jeanne Greensboro, NC
I have been in contact with this company for weeeks about my aligners. I guess since I paid in full they don’t care to offer quick customer service. Each rep tells me the same BS, which is I have to wait over a month to get my revised aligners. I requested my money back because I simply don’t trust the treatment plan anymore if they are giving me aligners that don’t fit. And when I say they don’t fit....they literally miss my teeth my 2 inches!!!!!! Like how is that possible? And now they refuse to give me my money! They refuse to let me speak to a manager! They refuse to give me a refund, and they refuse to send me new aligners in a timely manner. If you can not provide a service, you need to refund people their money!!!!! Or at least refund a portion! I will say this, do not pay in full!! Once they have your money, they don’t care to take care of you throughout your treatment! That is a fact! Also, how are they an aligned company that sends aligners that don’t fit by 2 inches! Make this make sense! I am so livid, I seriously wish I never went to them! So many other companies that offer the same services with better reviews.
4 years ago
Reply from byte
We are sorry to hear about your less than amazing experience. Our customer care team truly does want to see you achieve the smile of your dreams, and we want to do everything we can to make that happen for you. There may be rare times when aligners are delivered and do not fit the customer. This may have been due to a manufacturing error, which in these cases, we want to get resolved as soon as possible. While we want to get these errors resolved asap, reprinting aligners does take some time, as well as passing the aligners through a sanitation check before shipping them out to you. Things do happen and sometimes mistakes get made. When things like this happen we want to correct our errors and get you into aligners that are fitting properly. We would love to help you get all your concerns addressed and we’d be happy to get you in contact with our management team if you have not been in touch with them already. Please email us at support@byteme.com and our team would be happy to assist.
Apr. 9th, 2021
Rebecca Goeken Milford, IA
My teeth have improved greatly since beginning byte. However, at the end of my 9 weeks there are still some minor adjustments that need to be made. Byte seems to be working well with me to complete the process. The process was simple enough but I do feel like there could have been better instructions when the aligners were sent out to me.
4 years ago
Reply from byte
Thank you for providing feedback, we really appreciate it and we hear you. We're thrilled that you are seeing improvements with your smile are glad our customer care team was able to assist in getting you on track towards your dream smile. We're always here for you if you have any questions!
Apr. 8th, 2021
Alicia LaMont Wisconsin Rapids, WI
Byte is a great teeth alignment company to work with to get your perfect smile. Great customer service and is always there to help when needed. Would highly recommend.
4 years ago
Reply from byte
Hi there, Thank you for taking the time to provide us with a review of your experience. We can't wait to see what those results do for you!
Apr. 5th, 2021
Brian jones Spring Hill, KS
I am about over with my treatment. The folks at Byte have been very good to me. They have modified my treatment , whenever needed. Great customer service.
4 years ago
Reply from byte
We are so excited for you and your new smile!
Apr. 2nd, 2021
Paula Lancaster, SC
I was a bit skeptical about doing the whole visit less invisible braces. I’m glad I decided to take a chance. My teeth are much straighter and I am so happy with my new smile!
4 years ago
Reply from byte
We are so happy you chose Byte! Thank you for your feedback!
Apr. 2nd, 2021
Blake seymour Charlotte, NC
I absolutely love this company! BYTE has answered all my questions, answered phone calls quick, and are very pleasant to do business with! Everyone should use this company.
4 years ago
Reply from byte
We are so happy to have you in the Byte family! Thank you so much for sharing!
Apr. 2nd, 2021
Emily A Coventry, CT
Byte has not only brought back the straight smile I lost years ago when I broke my old retainer from previously having braces, but their whitening foam removed pesky stains the dentist and whitening strips never could!
4 years ago
Reply from byte
We are so happy for you and your brand new whiter and brighter smile 😊 Our support team is always here to answer any questions, hype you up, and support you throughout your smile transformation. We are just a message away, so don't hesitate to reach out. Happy to have you in our Byte fam for life!
Apr. 2nd, 2021
Cynthia Torres Oak Park, IL
First let my start by saying that these aligners are fabulous. They hyper byte will save your life. It moves your teeth two times as fast as all the other aligners.
4 years ago
Reply from byte
This is amazing to hear! Thank you so much for writing in and sharing your experience with everyone :)
Mar. 31st, 2021
Tajanneh Couch Springfield Gardens, NY
I have been using Byte for three weeks now and I must say that I am amazed at how fast my teeth are already starting to align. They’re even whiter already! I am looking forward to the next 20 weeks!
4 years ago
Reply from byte
This is amazing! We know it's only the start, but we can't wait to get you to that last step and see your smile progress each week. Let us know if you have any questions throughout your treatment! We've got you.
Mar. 29th, 2021
Kristen Lombardelli Brighton, MA
I’m about 5 weeks into byte and having a great experience so far! The customer service has been super helpful and my teeth are noticeably straighter
4 years ago Edited January 10, 2024
Reply from byte
We love that you are already seeing results five weeks in! We can't wait to get you to your last step and see your smile transformation :)
Apr. 1st, 2021
kernin Roseburg, OR
High quality products and excellent support. BYTE has made the experience fun. It is also a relief not to have to visit the orthondontist, especially during the COVID pandemic.
4 years ago
Reply from byte
Hey! Thanks for the great review, we are so happy to hear about your progress so far. We do our best to make sure every step is easy and effortless- our entire team is always here to make sure you're getting the best treatment. So do not hesitate to reach out to us at support@byteme.com with any questions or concerns you may have. We can't wait to see your final smile! Welcome to the Byte fam 😊
Mar. 23rd, 2021
Susie Sawatzky La Vista, NE
My experience with Byte has been exceptional. It’s an easy and affordable option to help improve your smile and help you reach your full confident self!
4 years ago
Reply from byte
Hi Susie, thank you for your review. Everyone deserves to have the smile of their dreams, which is why we do what we can to provide an affordable option with payment plans that fit your lifestyle. We are so happy to hear that you have felt support throughout your journey so far. We are so excited to see your final results! :)
Mar. 22nd, 2021
Gillian ,
On week 14 of 15 and have not seen a change from when I started. Feeling very mislead as the results they promised have not come to fruition at all. It says it is guaranteed so hoping they will do something to make me more satisfied.
4 years ago
Reply from byte
Hey Gillian- thanks for taking the time to share this feedback with us. We hear you and want to make sure all your concerns are addressed. Your smile is guaranteed and our team is here every step of the way to ensure you feel supported so do not hesitate to reach out to us at support@byteme.com. Let's get your final smile!
Mar. 22nd, 2021
Tristen Brown Burley, ID
Byte is so easy to get started with, so easy to use and gives such fast results. Their team is amazing and I’m so happy with the way my smile is straightening out!
4 years ago
Reply from byte
Hey Tristen! We are so happy to hear about your amazing experience thus far and that you are already seeing results. Our goal here at Byte is to help our customers get a smile they love- with a treatment that is as seamless and stress-free as possible! 😊 Welcome to the Byte fam and thank you for the awesome review.
Mar. 22nd, 2021
