Name: byte
Rating: 4.3

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Verified Customer

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Marcy Geisz Sebastian, FL

After a couple of days, they are fairly easy to wear and they don't really hurt like I thought they might.

3 years ago

Reply from byte

This is so great to hear! Feel free to reach out to us any time you have questions - we are here to help! Now let's get you your dream smile:)

May. 21st, 2021

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Verified Customer

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Erica Tampa, FL

Very simple process. Staring to see and feel a difference at week 4. Just wish the advisors would reach out and check on you more.

3 years ago

Reply from byte

This is amazing! We know it's only the start, but we can't wait to get you to that last step. Once you purchase your aligners, you should be receiving check-in emails every 2 weeks. If you aren't seeing those emails, make sure to check your spam and junk folders! You can also give us a call at 877-298-3669 :)

May. 21st, 2021

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Verified Customer

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Sonam Shah Concord, CA

Their customer service is great and really help answer my personal questions. You know you're talking to a person, not a robot.

3 years ago

Reply from byte

Thank you for your feedback! Happy to have you a part of our byte family :)

May. 21st, 2021

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Verified Customer

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Stacie Anderson, IN

So far everything has gone as planned. My teeth look amazing and the hyperbyte is amazing with speeding up the process

3 years ago

Reply from byte

We're happy to hear about your experience so far- we can't wait to see those results!

May. 19th, 2021

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Verified Customer

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Juan perez Memphis, TN

The aligners have been a perfect fit and pain free. The whole process was extremely easy and efficient.

3 years ago

Reply from byte

We do what we can to make the byte process as smooth as possible, from the moment you complete your impressions to the day you receive your retainers. We hope you'll share some result photos with us!

May. 19th, 2021

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Verified Customer

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Tori Macungie, PA

I’ve had no problems so far and have started seeing results already. I’m extremely happy with this company so far.

3 years ago

Reply from byte

We are so happy you are already seeing results! Feel free to reach out any time you have questions. We are here for you ;)

May. 17th, 2021

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Verified Customer

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Kathy Cook New Fairfield, CT

The company has been wonderful, customer service top notch, results speak for themselves and the price cannot be beat!

3 years ago

Reply from byte

Thank you for your feedback! Happy to have you a part of our byte family :)

May. 17th, 2021

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Verified Customer

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Julie Minckler Vernon Center, NY

Practically perfect in every way. Never to old to perfect ones smile. Fantastical Customer Service. 5 weeks in.

3 years ago

Reply from byte

Hi Julie! Thank you so much for this fantastical review :) It makes us so happy to hear our team has been able to provide you with such a great experience so far. We know you're only five weeks in but we can't wait to see your smile transformation!

Apr. 20th, 2021

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Verified Customer

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Heather Millville, PA

The customer service is excellent! My daughter is already seeing results and only halfway through treatment

3 years ago

Reply from byte

Halfway there, woohoo!! We can't wait to get your daughter to those final steps of treatment, she'll be showing off her smile in no time :) Thanks so much for the awesome review.

Apr. 20th, 2021

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Verified Customer

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Felixia West Sacramento, CA

Great service and communication. My service professional always kept in contact via email and text.

3 years ago

Reply from byte

We are so happy to hear that your Byte advisor has been able to provide you with an awesome and positive experience so far. Our whole Byte team is dedicated to getting you the smile of your dreams and making this whole process as easy as possible. We're so happy to have you a part of the Byte family :)

Apr. 20th, 2021

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Verified Customer

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Brittany Johnson Houston, TX

Great experience with advisor. Seeing a difference and I'm only on week 2 - teeth whitener really works

3 years ago

Reply from byte

That's amazing! We love that you are already seeing results just two weeks in. Our Byte team is dedicated to getting you your dream smile and we are so glad your Byte advisor has been able to provide you with such an incredible experience so far! Thanks so much for writing in :)

Apr. 20th, 2021

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Verified Customer

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Brandi Sawyer, OK

I'm not finished yet but I see so much improvement already and any questions or concerns I have they help right away.

3 years ago

Reply from byte

We do what we can to make the byte process as smooth as possible, from the moment you complete your impressions to the day you receive your retainers. We hope you'll share some result photos with us!

Apr. 22nd, 2021

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Verified Customer

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Micah Horney Glendale, AZ

They are responsive and reasonable while you take your impressions and get your treatment plan. During treatment they are slightly less responsive.

3 years ago

Reply from byte

Hey Micah! Thanks for the great review, we are so happy to hear about your progress so far. We do our best to make sure every step is easy and effortless- our entire team is always here to make sure you're getting the best treatment. So do not hesitate to reach out to us at support@byteme.com with any questions or concerns you may have. We can't wait to see your final smile! Welcome to the Byte fam 😊

Mar. 22nd, 2021

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Verified Customer

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Lisa Rochester, MA

Byte is not upfront with instructors on use. After 2 weeks of using the trays, I reached out to Byte regarding a question. This is when I received tons of information that I should have received in the beginning.

3 years ago

Reply from byte

We are so sorry to hear about this. We would love to receive further feedback as we are always looking to improve our communication. Please reach out to us at support@byteme.com or by phone at (877) 298-3669.

Apr. 2nd, 2021

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Verified Customer

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Derrick O'Hara El Paso, TX

The 'braces' chipped my tooth and when asked to stop treatment they refused and asked for a dentist note. Funny that you do not need a dentist note to start treatment but they ask for one to stop treatment. Save your money for a real orthodontist.

3 years ago

Reply from byte

We are sorry to hear that you experienced a chipped tooth while going through treatment. Due to the nature of our at-home service, we are unable to provide the chairside experience needed to fix a chipped tooth. Here at Byte, all of our treatments are doctor-directed and guided by dual-board certified dentists and orthodontists. To help resolve your concerns, please email support@byteme.com and a member of our team will take care of you ASAP.

Apr. 6th, 2021

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Verified Customer

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Jennifer Dwyer Franklin, MA

So far everything has been great. Some of instructions had to be clarified because info in my booklet didn‚Äôt match info on the website, etc.

3 years ago

Reply from byte

Thank you for this feedback! We are always looking to improve our instructions:)

Mar. 6th, 2021

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Verified Customer

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Jennifer Ward New Hartford, NY

So far everything has been wonderful. My teeth already look better! Will def recommend byte to friends and family.

3 years ago

Reply from byte

Thank you for sharing! We are excited to get you to that last step!

Mar. 6th, 2021

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Verified Customer

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Brandie Pyles London, OH

Excellent customer service and making sure my aligners are shifting my teeth the correct and safe way

3 years ago

Reply from byte

Our team of Customer Care Specialists are here to help assist all of our customers throughout their smile journey! Happy to hear about your experience :)

Nov. 9th, 2021

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Verified Customer

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Kayla Taylor Mishawaka, IN

The product is poor quality and the aligners do not fit as I moved on to a new week. My treatment should have been done 1 month from now but instead I have to start my treatment plan all over and I‚Äôm still waiting for a new impression kit and it‚Äôs going on a month and the company hasn‚Äôt even sent it yet.

3 years ago

Reply from byte

Hello Kayla, thank you for sharing this review. We are sorry to hear this has been the experience with Byte. Rest assured, if there are any fit issues which resulted in the treatment plan falling off track we have many options to get this resolved to ensure each customer reaches the promised end goal. This process may prolong the original treatment but we are dedicated to getting the smile each customer will love. We want to look further into this concern and provide any available updates, please give us a call at 866-765-2327 or send us an email at patient.byte.com/support.

Aug. 16th, 2022

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Verified Customer

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brittney hammaker Palmyra, PA

My top aligners did not fit and every time i tried to get a better pair they just asked for picture after picture. the aligners were not comfortable and i gave up on them.

3 years ago

Reply from byte

Hi Brittney! Thanks for reaching out to us. In order for us to get you set up with additional steps, there is a process that must occur to ensure we are going to be giving you the best treatment possible. We understand it may be frustrating, but it is truly to ensure we are taking care of you. We hope we can continue to assist your smile- let us know if you have any questions, and please reach out to support and we'll get you taken care of promptly.

Feb. 11th, 2021

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Verified Customer

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Baron McGaha

The home kit was a breeze to use! Way more efficient and effective than another company I tried a few years ago.

3 years ago

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Verified Customer

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Jen

Easy process, great customer service. Aligners worked as expected,much more comfortable than I expected.

3 years ago

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Verified Customer

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Amy Stone

My Teeth had shifted and spread apart and Byte brought them back together to make make smile what a was.

3 years ago

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Verified Customer

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Stephanie McSparran

This really works! I was skeptical but hopeful about the timeline and am so happy with my teeth! It works people!

3 years ago

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Verified Customer

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Milena Leone

Process is a bit confusing. Didn't know you had to call them when we needed to second set of aligners. I thought it was automatic

4 years ago

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Verified Customer

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Dennis

Excellent customer service, simple and intuitive process to get aligners. Entire process was swift and easy.

4 years ago

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Verified Customer

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April

Really easy, fast and good service. The aligner cleaner is easy and it works to keep my teeth whiter.

4 years ago

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Verified Customer

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Chenoa

Only in my second week but Byte has great customer support and awesome communication through the whole process.

4 years ago

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Verified Customer

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Ryan

Easy to work with. Quick response to any questions or worries. Always friendly. Always willing to work with you

4 years ago

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Verified Customer

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Irwin Kim

Convenient process including insurance process. Not giving 5 since my son just started wearing aligners. Need to see how well this works

4 years ago

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Verified Customer

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Janean Stripe

Easy to work with, very clear instructions, great packaging!, good follow up by the CSRs, love the accelerator

4 years ago

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Verified Customer

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Madison Spear

Excellent customer service and I love my new smile. The process was so quick and painless. I'd recommend it to anyone!

4 years ago

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Verified Customer

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Arianna Alcaraz

Phenomenal customer service!! Everyone is professional & answer all your questions as soon as they can.

4 years ago

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Verified Customer

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Taylar

They are easy to wear and are invisible. No one can tell im wearing them. They are actually working.

4 years ago

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Verified Customer

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Jo

Easy and hassle free way to treat your teeth. No expensive dentist visits and the kit is user friendly. Seeing results already after only 3 weeks!

4 years ago

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Verified Customer

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Glenn Brosnick

Below one Star Product advertisement is misleading, as I wore aligners for 10 weeks on a 15 week program with ZERO RESULTS. Defective product and they want to keep sending impression kits like being stuck in an endless loop! No money back for defective service and product! Buyer Beware

4 years ago

Reply from byte

Hey Glenn! We appreciate your feedback, and we're sorry to hear this has been the experience you've had so far. We would love to look into this further. Did you know that the byte for life guarantee ensures that if your treatment is not providing the results you'd like, we're happy to have our clinicians update your treatment and get you back on track. Next step- send us an email! We'll take care of you.

Oct. 14th, 2020

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Verified Customer

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Steven Do

Their customer service is on point. They will at least acknowledge your email and then respond within 24 hours.

4 years ago

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Verified Customer

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whitney staten

i had to have another impression done to reevaluate my plan and they handled any questions i had about that flawlessly.

4 years ago

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Verified Customer

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cinthia cancho

I am extremely disappointed with byte. My treatment was suppose to be 10 weeks and 5 months later I am waiting on aligners with no update on a tracking number. The last aligners I received I have wore them for so long that they broke and hurting my mouth . The other aligners from past weeks do not feet my teeth.

4 years ago

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Verified Customer

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Caitlin Daly

I called in with concerns and they were only willing to solve the problem with their solutions. A good company takes feedback and listens to their customers and I didnâ€™t feel heard.

4 years ago

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Verified Customer

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Kevin Stinson

Communication is unbelievable. You never have to wonder where you are in the process or what to do next

4 years ago

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Verified Customer

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Chris

Simple and they answer any questions I have. I switch my aligners weekly and use the hyperbyte daily.

4 years ago

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Emelva Mclaughlin

Because my teeth look worse then they did before. My top row was my main focus. Iâ€™m not seeing any difference at all and Iâ€™m on week 11. With 3 weeks to go. Now Iâ€™m out $3,000.00 for no correction at all very upset client will not recommend. I feel tricked.

4 years ago

Reply from byte

Hi Emelva! Did you know that with the byte for life guarantee, you're covered for additional adjustments at no additional cost to you if you are not pleased with your results? Send us an email, let's get you set up with our clinicians.

Oct. 5th, 2020

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Verified Customer

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Angeline

Easy directions; quick responses when I had questions; fun and efficient packaging; NO office visits

4 years ago

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Verified Customer

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Carmen

In limbo they told me stop wearing my current aligners but donâ€™t know status of my new ones I have had to reach out to them just very unprofessional and upsetting really

4 years ago

Reply from byte

Hi Carmen! We'd love to look into this further for you. Send our support team a message- let's get you taken care of!

Oct. 1st, 2020

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Verified Customer

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john

Good communication, great technical support, clear instructions, aligners that fit, great packaging, fair pricing

4 years ago

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Verified Customer

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Dyamon

They made everything so easy from start to finish. Every time I had a question someone was always available to help. I

4 years ago

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Verified Customer

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Brian Couture

Great customer service and price point. Quality materials, fast shipping - clear processes and instructions.

4 years ago

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Verified Customer

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Alec

Everything was awesome. I think I just had a different idea about how my teeth would move. Probably my issue. But other than that I loved it.

4 years ago

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Verified Customer

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Cleo Hamant

I'm 9 weeks into my 14 week treatment and I couldn't be happier. My bottom teeth gap has completely closed.

4 years ago