Name: byte
Rating: 4.5

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Verified Customer

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Racheal El Paso, TX

All contact with customer service has been awesome and I’m loving the way my teeth are looking after about 2 months!

4 years ago

Reply from byte

This is so exciting Racheal! We are always thrilled to hear about all of our customers' amazing progress. If you have a question, email support@byteme.com or give us a call at 877-298-3669 and our team would be happy to help. Thank you for the great review

Sep. 10th, 2021

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Verified Customer

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Theresa McCabe Patchogue, NY

The whole process has been easy, and well thought out. I am enjoying the changes I'm already seeing!

4 years ago

Reply from byte

This is so exciting Theresa! :) Thanks for the great review.

Sep. 10th, 2021

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Verified Customer

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Cynthia Barnett Fort Belvoir, VA

Ease of use and speedy results. The website is very informative and prepares the client for each phase.

4 years ago

Reply from byte

Hi Cynthia! Thanks for this awesome review :) We are so excited for you.

Sep. 10th, 2021

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Verified Customer

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Kelleshia Bell Bowling Green, KY

They’ve changed my smile significantly in the short amount of time that I’ve been wearing my aligners.

4 years ago

Reply from byte

This is awesome! We are always thrilled to hear about all of our customers' amazing progress. If you have a question, email support@byteme.com or give us a call at 877-298-3669 and our team would be happy to help. Thank you for the great review

Sep. 10th, 2021

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Verified Customer

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Cailey Hagen Los Angeles, CA

High quality aligners with flexible options (night vs daytime) and perks of whitening foam and kits

4 years ago

Reply from byte

So happy to hear this positive review Cailey! Thanks for the great review :)

Sep. 10th, 2021

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Verified Customer

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Kameron Morris Collinsville, MS

The aligners are very easy to use and they are working very well so far! I’m very pleased with my progress!

4 years ago

Reply from byte

This is great Kameron! Thanks for the great review :)

Sep. 10th, 2021

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Verified Customer

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Breanne sikes Frederick, MD

My teeth are getting straighter weekly. They have been getting whiter as well because of the whitening product.

4 years ago

Reply from byte

This is incredible Breanne! We love to see every customer's amazing new whiter and brighter smile. BrightByte is a game changer :) Thanks for the great review!

Sep. 10th, 2021

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Verified Customer

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Takara Young Grand Rapids, MI

Results after a few weeks. Teeth are visibly whiter with the help from Byte. Confidence has shot through the roof.

4 years ago

Reply from byte

We are thrilled to hear that you are feeling more confident! This is why we do what we do:) Thank you for the great review.

Sep. 10th, 2021

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Verified Customer

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Cecia Vang Friant, CA

Amazing customer service and went above and beyond to assist me when ibwas having issues with my address

4 years ago

Reply from byte

We are so happy to hear that you have been well taken care of. Thank you!

Sep. 22nd, 2021

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Steven Sokulski Las Vegas, NV

The product is very affordable compared to the competition and they promise fast results. But their customer service is slow and difficult to communicate with.

4 years ago

Reply from byte

Hi Steven. Thank you for taking the time to write in and provide your feedback. We are always looking for ways to improve the customer experience and we really appreciate it. We are currently staffing up to ensure our customers are being taken care of as quickly as possible. If you have any questions or concerns that still need to be addressed, please give our team a call at 877-298-3669 or you can send us a DM on Facebook and we will make sure you are being taken care of!

Sep. 20th, 2021

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Verified Customer

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Tatyana Lopez Commerce City, CO

Definitely feels and sees a difference! Would definitely recommend. I feel like I noticed a difference overnight !

4 years ago

Reply from byte

This is so exciting Tatyana! We are always thrilled to hear about all of our customers' amazing progress. If you have a question, email support@byteme.com or give us a call at 877-298-3669 and our team would be happy to help. Thank you for the great review

Aug. 26th, 2021

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Verified Customer

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Mayron Cole Gonzales, TX

There must a great deal of confusion at the Byte company. I have received only ONE lower aligner, and that was in the Step 1 envelope. I have been wearing that lone lower aligner for over 8 weeks now, and no more lower aligners have been forthcoming. I have contacted Byte, but nothing has been done.

4 years ago

Reply from byte

Hi Mayron- thank you for taking the time to share this. We want every customer to be supported every step of the way. Please connect with us via email at support@byteme.com, give us a call at 877-298-3669, or send us DM on Facebook! We are always here to help :)

Aug. 26th, 2021

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Verified Customer

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Amy Ochoa Annapolis, MD

They are fast with responses. 5 customer service and the product is working great. I have no complaints!

4 years ago

Reply from byte

We are so happy to hear it Amy! If anything ever comes up, do not hesitate to reach out, we got you :) Thanks for the review!

Aug. 26th, 2021

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Verified Customer

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Phil Winston-Salem, NC

Ease-of-use, and effectiveness of treatment so far only a third of the way through. But looking great!

4 years ago

Reply from byte

WOOHOO!! We cannot wait to see how your smile transforms. Our team is here for you every step of the way to answer any questions you have! Simply send us an email or give us a call. We've got you covered! :)

Aug. 10th, 2021

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Verified Customer

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Justin Fleury Charlotte, NC

Super easy and efficient process with great service along the way. I’ve seen amazing results quickly as well

4 years ago Edited January 10, 2024

Reply from byte

Thanks so much for the review, we really appreciate you taking the time to write in. Our team truly cares about getting you your dream smile and we want to make sure we are doing everything we can to get you those results. Any time you have a question or just want clarification, our team is here for you!

Aug. 10th, 2021

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Verified Customer

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Pamela fisher Banning, CA

They are so nice and return calls right back , after u get them it takes up to 2 weeks before u here from any one they are plastic aligners very uncomfortable, customer service is terrible...I would love a refund but they say they dont do that ... what a rip off ...unhappy customer

4 years ago

Reply from byte

Hi, we are so sorry to hear that this has been your experience! It is important to us that you are supported throughout your whole treatment, so if this has not been the case with your Byte journey, we will want to look into this right away. If you have had trouble getting in touch with our team, please give us a call for the quickest assistance at 877-298-3669 during normal business hours MST Monday-Sunday and our team would be happy to assist! If none of our representatives are available, please select the callback option so the next available representative can give you a callback. You can also reach out to us via Facebook direct message. We want to make sure you are taken care of and are provided proper solutions.

Aug. 10th, 2021

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Verified Customer

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Ashley Rushing Dallas, TX

Very convenient, great customer service, simple-to-follow directions, great pricing and overall, WORKS!

4 years ago

Reply from byte

Throughout your entire treatment, our customer care team is here to provide you support and answer all your questions. We want this journey to be as easy and effortless as possible. We're so happy to hear that our team has been able to do this for you! We can't wait to see your new smile, we hope you'll share some results photos :)

Aug. 10th, 2021

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Verified Customer

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April Burt Cheyenne, WY

I would have thought someone would have checked in on me before now, seeing if I had any problems or questions. I’m on week 8

4 years ago

Reply from byte

Hi, we are so sorry to hear that you haven't been hearing from our Customer Care team. Your smile is so important to us, and we want to make sure to get you to those projected results in the safest and quickest way possible. Our team should be sending you check-in emails every 2 weeks to make sure everything is progressing as projected. Those emails can sometimes get stuck in a junk or spam folder. If you haven't been seeing those emails, let's check that out right away. Please reach out at 877-298-3669 during normal business hours MST Monday-Sunday and our team would be happy to assist! If none of our representatives are available, please select the callback option so the next available representative can give you a callback.

Aug. 10th, 2021

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Verified Customer

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Colleen Dilger Clementon, NJ

A bit more expensive than anticipated. Enjoy that it comes with a case and the foam. Packaging is great. The case I wish was slightly different.

4 years ago

Reply from byte

Hi Colleen! Thanks so much for the review. We appreciate you :) If you have any questions or concerns give our team a call at 877-298-3669! We're here for you.

Aug. 9th, 2021

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Verified Customer

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Gabrielle White Midway Park, NC

Super easy process overall and doesn't require the extra work to begin unlike other invisible aligner competitors.

4 years ago

Reply from byte

Our Byte team is dedicated to making sure you feel supported throughout every step of the process and we're so glad to hear you have felt that. If you ever have any questions or just want to show off your new smile let us know, we're here for you :)

Aug. 9th, 2021

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Verified Customer

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Stephanie McAway Springdale, AR

Byte has the type of customer care that we all as consumers dream of, I wouldn't really change a thing

4 years ago

Reply from byte

We LOVE this, Stephanie! We are so excited to have you in the Byte fam, and we can't wait to see your new smile.

Aug. 4th, 2021

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Verified Customer

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Stephanie Cataldo Cumberland, RI

Customer service is top notch, aligners are easy to use and came quickly. I've had zero issues with byte

4 years ago

Reply from byte

We're happy to hear about your experience so far- we can't wait to see those results!

Aug. 4th, 2021

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Verified Customer

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Amber Matters Erie, PA

Great results so far and a helpful and knowledgeable team of people to work with through the process.

4 years ago

Reply from byte

Yay! We are so happy to hear about this. Our team's goal is to make our customers' smile transformation as seamless and stress-free as possible, so do not hesitate to reach out with any questions you may have! Thanks for the review!

Aug. 3rd, 2021

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Shayla Oliver Magna, UT

They use promos to lure people in, then don't follow through. They email you constantly until you pay, then it's so hard to get a response, it's CRAZY! They play games a lot, it's just really poor business models and reviews are starting to reflect that.

4 years ago

Reply from byte

Thank you for your feedback, Shayla. It is never our intention to play games. We want to make sure you are getting the support you need throughout treatment. Due to a higher than normal volume, our response time has been less than ideal. We appreciate your patience and apologize for the delay. Our team is working hard to help each and every customer. For immediate assistance, you can reach our team at 877-298-3669.

Aug. 3rd, 2021

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S Falls Church, VA

Byte was very responsive UNTIL I purchased my aligners. It now takes days or more to receive a response, and the level of care has definitely gone down.

4 years ago

Reply from byte

Thank you for your feedback. Due to a higher than normal volume, our response time has been less than ideal. We appreciate your patience, and we apologize for any delays. Rest assured, we are staffing up and our team is working hard to help each and every customer. For immediate assistance, you can reach our team at 877-298-3669. We are standing by for support!

Aug. 3rd, 2021

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Rachel Readfield, WI

They are easy to use but some times I feel I need to keep pressing them to stay tight or fit right. They also make a cracking nose that concerns me.

4 years ago

Reply from byte

If you haven't already, please give us a call at 877-298-3669. We would like to address your concerns and do what we can to help. We are standing by for support!

Aug. 3rd, 2021

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Verified Customer

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Paulina Aquino Miami, FL

Retainers are comfortable, I am on my second week and can already see a bit of a difference. Support is also great

4 years ago

Reply from byte

Woohoo Paulina, this is awesome! We love to see every customers amazing smiles so be sure to share some photos with us :)

Jul. 29th, 2021

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Verified Customer

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Alicia Bothell, WA

My teeth are already moving nicely on #3 of 11 aligners, so I can see how effective it is already. Very easy process.

4 years ago

Reply from byte

This is incredible Alicia! We love to see every customer's amazing new whiter and brighter smile. Thanks for the great review!

Jul. 29th, 2021

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Verified Customer

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Jada Baca San Francisco, CA

So far the aligners have been great, only one set was a bit uncomfy and needed to be adjusted. Otherwise I am seeing great results!

4 years ago

Reply from byte

This is awesome! Thanks for sharing this great review Jada. If any further questions come up, do not hesitate to connect with our team. We are always happy to support you :)

Jul. 29th, 2021

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Verified Customer

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Divya Aggarwal Manchester, CT

So far the treatment is working fine. All my questions have also been answered in the best possible way.

4 years ago

Reply from byte

This is incredible Divya! We appreciate you submitting such a detailed review. It is important for us to provide our customers with a stress-free, smooth journey to a new smile! We are so happy to hear about your experience so far. Don't hesitate to reach out with any questions!

Jul. 29th, 2021

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Hillary Schulz North Platte, NE

Haven't completed my experience, therfore unable to give 5 stars. my experience has been very good so far. About to start week 5 of 15 weeks.

4 years ago

Reply from byte

This is amazing Hilary! Our goal is to have every one of our customers supported from the start to their last step. So do not hesitate to reach out if any questions come up along the way, we got you! Thanks for a great review :)

Jul. 29th, 2021

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Verified Customer

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Michele Reiman Mc Lean, VA

mY DAUGHTER IS USING THIS PRODUCT AND SHE SAYS THEY ARE EASY TO USE. sHE IS CONSISTENLTY WEARING THEM AT NIGHT.

4 years ago

Reply from byte

This is incredible! It is important for us to provide every customer with a stress-free, smooth journey to a new smile! We are so happy to hear about your daughter's experience so far. Don't hesitate to reach out with any questions!

Jul. 29th, 2021

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Janelle Igert Paola, KS

I wish I had someone that was so eager to sell me the product to actually check in how it's going. Instead if a survey email.

4 years ago

Reply from byte

We are here for every customer from start to finish! You can connect with our team via email, phone call, or Facebook DM. We got you!

Jul. 29th, 2021

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Verified Customer

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Paige Townsend Portland, OR

My package with my aligners in it was stolen from my porch and Byte sent me a new one within two weeks free of charge.

4 years ago

Reply from byte

We are so happy to hear this! Our team is always here for our customers :)

Jul. 29th, 2021

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Verified Customer

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dee kong Saint Paul, MN

i'm only on my first week of aligners. had issues with my first aligners, emailed support two nine days ago about an issue but no one has reached out yet. you can be sure they have customer service hounding you through out the day to purchase their product though.

4 years ago

Reply from byte

Hi Dee- thank you for sharing this feedback with our team. We want all of our customers to feel supported from their impressions to the final retainers. Due to a higher than normal volume we understand that our response time has been less than ideal. We appreciate your patience and apologize for any delays. Rest assured, we are staffing up and our team is working hard to help each and every customer. For the quickest response, please reach out via phone call at 877-298-3669 during normal business hours MST Monday-Sunday and our team would be happy to assist!

Jul. 29th, 2021

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LYNN DIXON Leadville, CO

The product itself is very good. The customer service email is so slow is is not helpful in any way. You are truly on your own!

4 years ago

Reply from byte

Hi Lynn! Thank you for sharing this feedback with our team. Our goal is to have every customer feel supported through their journey. You can not only connect with us via email but also through Facebook DM or a phone call at 877-298-3669. Due to a higher than normal volume we understand that our response time has been less than ideal. We appreciate your patience and apologize for any delays. Rest assured, we are staffing up and our team is working hard to help each and every customer.

Jul. 29th, 2021

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Verified Customer

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Alyssa Springfield, GA

Byte has great customer service & is definitely worth the money. A lot cheaper than most invisible braces

4 years ago

Reply from byte

Alyssa- Byte is proud to be the best value in the orthodontic space! Thank you for taking the time to submit this awesome review!

Jul. 29th, 2021

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Verified Customer

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Gabby Thomas Ridgeland, MS

Great customer service and good products as well. They communicated the entire time from start to now

4 years ago

Reply from byte

Thank you! From the moment you purchase your impressions to the moment you get your retainers, our care team is there for you, every step of the way.

Jul. 21st, 2021

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Verified Customer

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Aimee West Palm Beach, FL

Byte teeth straightening trays were easy to se up and use. They are priced well and offer quick results.

4 years ago

Reply from byte

We do what we can to make the byte process as smooth as possible, from the moment you complete your impressions to the day you receive your retainers. We hope you'll share some result photos with us!

Jul. 21st, 2021

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Verified Customer

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Anishia Vann Danville, VA

It's been a great experience so far. My teeth are moving, customer has been great. I have no complaints.

4 years ago

Reply from byte

Great to hear! You can connect with our Care Team at support@byteme.com anytime with any questions throughout your treatment:)

Jul. 22nd, 2021

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Verified Customer

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Misty Ward Saint Joseph, TN

My impression kit arrived quickly and was easy to complete. The Byte team was extremely helpful and quick to respond to my questions and concerns.

4 years ago

Reply from byte

Thank you for sharing! Feel free to reach out anytime with questions!

Jul. 21st, 2021

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Verified Customer

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Amanda Pasadena, MD

Everyone is very responsive to sell you byte, but when you have issues or questions after your have purchased the plan, no one wants to help then. Very slow response. Some people like Aline, don't even respond back.

4 years ago

Reply from byte

Hi Amanda! We are sorry to hear you have not heard back from our team. We want you to feel supported throughout your entire Byte treatment and we apologize if we dropped the ball. Let's get this figured out for you. For the quickest response, please reach out via phone call at 877-298-3669 during normal business hours MST Monday-Sunday and our team would be happy to assist! If none of our representatives are available, please select the callback option so the next available representative can give you a callback.

Jul. 9th, 2021

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Beatrice Rolea Hagerstown, MD

They are awful. The product is terrible and the customer service is refusing to contact me in a timely manner to resolve my issue. They refuse to cancel my plan with them too and that is incorrect. I was told I could cancel my plan by one of their employees and now they're ignoring me.

4 years ago

Reply from byte

Hi Beatrice. We are sorry to hear about your Byte experience so far. We understand your frustrations and would love to have our team assist further to figure out what we can do to turn your Byte journey around. For the quickest assistance please call us at 877-298-3669, or you can even send us a message on Facebook and a team member will be there to help you out.

Jul. 1st, 2021

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Verified Customer

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Mika Woods Chillicothe, OH

Super easy to get started! After 5 weeks I am already seeing big changes happening. Customer service is amazing.

4 years ago

Reply from byte

Yay Mika! We are so happy to hear about your awesome experience with Byte. Our team's goal is to make your smile transformation as seamless and stress-free as possible, so do not hesitate to reach out with any questions you may have! Can't wait to see your final smile :) Thanks for the review!

Jul. 6th, 2021

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Lillian Jackson Grant, AL

My teeth are straightening so fast with so little effort and you can't even tell I'm doing anything different!

4 years ago

Reply from byte

We are so excited to hear that you are already seeing progress. If you have any questions throughout treatment, our customer care team is standing by for support. We can’t wait to see those final results. Thank you for providing this great feedback Lillian.

Jul. 6th, 2021

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IHATEUSBOURNE Seattle, WA

The customer service is very good. I also like the results so far. I'm disappointment my dental insurance (Delta Dental) doesn't cover this though.

4 years ago

Reply from byte

Hey! Thank you so much for taking the time to share this awesome review and feedback with our team. We are so happy to hear that you have been having a great experience thus far! We hope to continue to partner with more dental insurance providers in the future. Happy to have you in our Byte fam!

Jul. 6th, 2021

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Denice Sandoval Ontario, CA

Easiness to use is why I've really enjoyed using byte. Super easy and I can already see a difference in my smile!

4 years ago

Reply from byte

Denice- We are proud to offer a more convenient way to straighten your teeth! We are so glad to hear about your positive experience. Thank you for your review!

Jul. 6th, 2021

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Sarina Acosta Paterson, NJ

My overall experience is amazing. Just the way they cheapest but does exactly what retainers are supposed to do.

4 years ago

Reply from byte

Thank you so much for the amazing review. We are so happy to hear your Byte experience has been so positive :)

Jul. 1st, 2021

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Kim Sawaya Vista, CA

The customer service is very very slow when you have an issue or a question which is not in my opinion a good thing when addressing treatment as delicate as teeth straightening

4 years ago

Reply from byte

Hi Kim. We understand how important open communication is during the entire Byte journey. We apologize if you have had trouble connecting with our team. Rest assured, we are working hard to cut our response times down to make sure all our customers are being taken care of quickly. For the quickest assistance, you can always call us at 877-298-3669. Our team is also always available via email at support@byteme.com or you can even send us a Facebook message and a Byte team member will take care of you.

Jun. 30th, 2021

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Stephen Palmateer North Fort Myers, FL

Seems to be working well. Took an adjustment period at first to get used to it but it looks like it's working.

4 years ago

Reply from byte

Hi Stephen. We are happy to hear that things are going well so far. When first starting with the treatment, it definitely takes some getting used to as your teeth adjust to wearing aligners. But we're so glad to hear that you are more comfortable and starting to see progress. We can't wait to see your results :)

Jul. 1st, 2021