Name: byte
Rating: 4.5

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Verified Customer

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Travis Brock Colorado Springs, CO

Great customer service to get a new set of of aligners when my teeth were not ready after the first set.

3 years ago

Reply from byte

We are so excited for you! From start to finish, our team is ready and available to get you on track, check that progress, and get you to those final results!

Mar. 4th, 2022

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Verified Customer

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Serena Pereira San Diego, CA

My last tray will not fit, I've tried going back wearing older trays for the past few months thinking it was a me issue. But this last tray will not fit so my teeth aren't 100% fixed.

3 years ago

Reply from byte

Hi there, we appreciate your feedback and want to do everything to ensure each customer progresses well and feels supported through each step. If there are any concerns regarding progression or quality of the aligners, our Professional Care Team is here to help. Customers can schedule a phone or video conference at any point during treatment through their customer portal. It is important to us to get every customer to their new smile in a quick and safe way. Please reach out to us at support@byteme.com or give our team a call at (877) 298-3669 so that we can further address any concerns you are experiencing. We look forward to connecting.

Mar. 4th, 2022

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Verified Customer

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Leslie Phoenix, AZ

Byte quality is so bad. Don't waste your time, and money. They cannot create properly fitting aligners, and they are full of excuses. They will ask for a lot of photos, and then they will ask you to cut the aligners yourself to make them fit.

3 years ago Edited January 10, 2024

Reply from byte

Our team of Customer Care Specialists are here to help assist! Please be sure to reach out to our team via email at support@byteme.com or by phone (877) 298- 3669 regarding any concerns, we are ready to help :)

Jan. 6th, 2022

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Verified Customer

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Linda Pray Keeseville, NY

They redid my aligners when I had to get a molar pulled because of a infection. Plus wonderful customer service.

4 years ago

Reply from byte

Hey Linda! Our goal is to make sure that our customers are receiving the support and care they need throughout treatment. We are so happy to hear that about our team. If you have any questions, feel free to reach out to us via email at support@byteme.com or by phone (877) 298- 3669

Nov. 17th, 2021

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Verified Customer

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Jenn Beranek Park Ridge, IL

It was an easy process with complete detailed instructions. An easy payment plan was the cherry on top.

4 years ago

Reply from byte

You got us smiling from ear to ear, thank you so much for your feedback, Jenn!

Nov. 9th, 2021

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Verified Customer

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Tyanne Fabian Lindale, TX

The only negative thing I have to say is that there is no communication once the aligners are received. I've only had emails asking to review.

4 years ago

Reply from byte

We understand the importance of our customers getting the support they need. Our team will send our periodic emails to check in. Sometimes those emails may end up in the spam folder. If those emails have not been received we as that you contact our team at 877-298-3669 or send us an email at support@bytme.com. We are standing by for support!

Nov. 9th, 2021

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Verified Customer

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Gregory C Han Los Angeles, CA

Very easy to follow program with good instructions and support. Deducted one star because of occasional sharp edges that needed to be filed down.

4 years ago

Reply from byte

Thank you for your feedback, Gregory. If you ever have any questions, don't hesitate to reach out to support@byteme.com.

Nov. 10th, 2021

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Verified Customer

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Brandon Ferrell Kingsport, TN

I am very satisfied with Byte. The cost was much lower than competitors and the results speak for themselves.

4 years ago

Reply from byte

We're happy to hear about your experience so far- we can't wait to see those results!

Nov. 9th, 2021

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Verified Customer

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Jaz Brooklyn, NY

The process to order and receive the aligners was easy, but the trays were not an a good fit. Still satisfied with the overall experience.

4 years ago

Reply from byte

Hi there, when aligners are not fitting snug, we ask that our customers reach out right away so that our Professional Care Team can look into this and determine the best next steps. We want to do everything we can to get each customer to their new smile in the safest way possible. We would be happy to connect you to our team to assist with any concerns you may have regarding your specific situation. Please give us a call at 877-298-3669 or email us at support@byteme.com. Let's work together to get this resolved:)

Nov. 3rd, 2021

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Verified Customer

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Kimberly Luttringer Limon, CO

Attentive, easy to communicate with, fast shipping of products, extremely personable and great customer service

4 years ago

Reply from byte

Thank you so much for taking the time to share this with us! We are so excited for you :)

Nov. 3rd, 2021

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Verified Customer

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BrieAnna Sherrill, NY

I figured I'd give them a try. Told them my hesitations based on my experience with another aligners company, they assured me they were different so I ordered my aligners. Problem after problem and no one can help, can't even offer a partial refund, nothing. And now I'm being ghosted. What an awful experience.

4 years ago

Reply from byte

Hi there. We want to make sure all your questions and concerns are being addressed. At Byte, we want to make sure our customers feel comfortable throughout treatment and know we are here for them every step of the way. Give us a call at 877-298-3669 during normal business hours, MST, or shoot us an email at support@byteme.com. Our customer care team is standing by to support you.

Oct. 30th, 2021

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Verified Customer

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Jamie Bee Crystal Lake, IL

It's pretty easy. Just follow the instructions. I like that I'm in control of the process after they send the box.

4 years ago

Reply from byte

We strive to make sure each step in our customer's journey is as seamless as possible! Thank you for sharing, please let us know if you have any questions for us :)

Oct. 26th, 2021

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Verified Customer

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Christian

Post sales service is poor. No email reminders to check in with photos, hence voiding byte guarantee. Got bombarded with emails before I bought them. Seems dodgy.

4 years ago

Reply from byte

Hi there. At Byte, we want all our customers to feel supported every step of the way. Our team is always here for you to answer any questions or concerns you have during treatment. Once you begin your aligner process you should be receiving periodic check-in emails from our customer care team. If you haven't been receiving those, we want to look into this right away. Please give us a call at 877-298-3669 and a Byte team member will be able to further assist and provide any clarification you need!

Oct. 30th, 2021

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Verified Customer

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Adam Hayes Anderson, SC

Very easy to use, amazing customer service. It really seams like the are there to help you personally.

4 years ago

Reply from byte

Hey Adam, so happy to hear that. Each treatment plan is personalized specifically for each of our customers with lots of care 😊 Be sure to let us know if you have any questions.

Oct. 26th, 2021

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Verified Customer

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Austin Palm Desert, CA

Only modified my first set of aligners. All the other ones have felt great and seeing pretty decent progress!

4 years ago

Reply from byte

Thank you so much for taking the time to share this with us! We are so excited for you :)

Nov. 2nd, 2021

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Verified Customer

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rebecca hertz Merrick, NY

The kit was super easy to do. Customer service was wonderful, as they were always available for questions and concerns

4 years ago

Reply from byte

We love to hear it! Thank you for your review!

Nov. 2nd, 2021

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Verified Customer

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Hallie Buchanan Milford, CT

Really great customer service; they respond to emails right away and they are there to help you on the phone instantly. The byte guarante !

4 years ago

Reply from byte

We are so happy to hear that our team has been able to help and support you throughout your journey! We are here for you any time you have questions. Now let's get you to your dream smile!

Nov. 3rd, 2021

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Verified Customer

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Lorrie A Just Oakdale, PA

Excellent service in the beginning. Recently have a question that is still not answered. Am nearing the end of treatment for upper teeth and need answer asap.

4 years ago

Reply from byte

Hi there. Thank you for sharing a little bit about your Byte journey so far. If you still have some questions and concerns that need to be addressed we want to help! Simply give us a call at 877-298-3669 during normal business hours MST, Monday-Sunday and a Byte team member can take care of you! :)

Oct. 30th, 2021

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Verified Customer

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Ethan Hill Tucson, AZ

My aligners didn't work perfectly the first time around. The Byte team was very responsive and helpful in resovling my issue however!

4 years ago

Reply from byte

Thank you so much for sharing about your experience! We are so happy to hear our team has been able to support you from the start. Through any questions or concerns our team has your back and is ready to provide solutions that work for you! We are always just a message away so do not hesitate to reach out :) Happy to have you in our Byte fam!

Nov. 3rd, 2021

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Verified Customer

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Vincent Bartucca Quincy, MA

The whole process was simple and efficient. Was able to see results quickly and customer service was helpful

4 years ago

Reply from byte

We not only want to get each customer to their dream smile, but we want them to smile the whole way there. :)

Nov. 3rd, 2021

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Verified Customer

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Susan Alcala San Antonio, TX

They are always sending text and emails to assist and remind. If an issue arises the feedback is prompt.

4 years ago

Reply from byte

Thank you for sharing this! We are always here for you:)

Nov. 3rd, 2021

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Verified Customer

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Desire Rico Lakewood, CO

I work overnight and sleep in the day so phone communication isn't possible only email and I've been in the same aligners for weeks I'm supposed to be on week like 12 or 13 and I'm still in week 5. Customer service responds weeks at time via email. I've been waiting forever for a response on if I'm getting a new impression kit or what

4 years ago

Reply from byte

Hi Desire, if you haven't heard back from our team for weeks, please send us a direct message on Facebook and we would be happy to look into this with you. Let's get you taken care of:)

Nov. 3rd, 2021

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Verified Customer

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Ron Haynes Valrico, FL

Good results and very little pain. The results are fast and people don't even notice I have aligners.

4 years ago

Reply from byte

We love to hear it! Thank you for your review!

Nov. 3rd, 2021

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Verified Customer

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Taylor Bailey Fort Scott, KS

Despite not using them the way they intended, the product and customer service is exactly what they advertise!

4 years ago

Reply from byte

Thank you! Our Customer Care team is here for each customer throughout the entire Byte journey. We appreciate your feedback!

Nov. 3rd, 2021

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Verified Customer

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Amy Kwiecien Williamstown, NJ

Easy and quick process. Customer service is very responsive. I see improvement with in the first month.

4 years ago

Reply from byte

We are so excited for you! If you ever have questions, don't hesitate to reach out:)

Nov. 2nd, 2021

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Verified Customer

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Ann Fall River, WI

Easy to use and the directions they sent were very clear. If these don't work for someone it's because they didn't read the directions.

4 years ago

Reply from byte

It is so important to us that our customers feel supported and comfortable throughout every step of their Byte journey. We are so happy to hear that our team was able to provide that experience to you. We can't wait to see your smile transformation, thanks so much for writing in! :)

Oct. 26th, 2021

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Verified Customer

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Elizabeth Chapman Annawan, IL

Easy to use, convenient way of straightening my teeth without the hassle of visiting an orthodontist.

4 years ago

Reply from byte

We are proud to offer a more convenient way to straighten your teeth. Thank you for your review!

Nov. 2nd, 2021

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Camilo El Paso, TX

Ever since week 1 I have to cut and adjust the aligners myself, otherwise my gums will bleed from 3 different points as the aligner penetrates into them

4 years ago

Reply from byte

Hi there. We want to make sure you are comfortable during your treatment. Sometimes it is necessary to cut off part of the aligner as directed by our team. We are happy to hear that our team was able to provide this solution to you. Throughout the rest of your treatment, we are here for you. If you ever have any questions or concerns please do not hesitate to reach out.

Oct. 27th, 2021

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Verified Customer

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Colin Morgan West Falmouth, MA

Although my front teeth are more straight, about 2/3 of my way through treatment, my back teeth on the top and bottom are completely out of alignment

4 years ago

Reply from byte

Hey Colin! We are so excited to hear that you are seeing some progress, that's amazing! If you are still concerned about specific areas of your smile, let's have you shoot us an email at support@byteme.com. Our customer care team can check your progress and make sure everything is moving in the right direction!

Oct. 27th, 2021

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Verified Customer

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Amanda Fry Seattle, WA

Amazing customer service, quality product, and super easy and way more affordable than traditional braces!

4 years ago

Reply from byte

That's what Byte is all about! Thank you for sharing :D

Nov. 2nd, 2021

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Verified Customer

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Audrey B. Sequim, WA

Byte made everything so quick & simple. Plus, I love that I can whiten my teeth while straightening them!

4 years ago

Reply from byte

BrightByte is a game changer! Thank you for taking the time to leave this awesome review.

Nov. 2nd, 2021

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Verified Customer

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Addison Eielson AFB, AK

Easy to use and work! My daughter has felt more confident since starting the byte process. I highly recommend

4 years ago

Reply from byte

We are thrilled to hear that she is feeling more confident! This is why we do what we do:)

Oct. 25th, 2021

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Verified Customer

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Britany San Diego, CA

Speedy and great customer service! My teeth are taking longer than expected and they are on top of it!

4 years ago

Reply from byte

We work hard to make our customer's experiences as smooth as possible from start to finish. We want everyone to have their dream smile! Thank you for taking the time to leave this awesome review!

Nov. 2nd, 2021

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Verified Customer

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Maria Cumming, GA

Byte has been doing what they said they would do, the technology is amazing and the customer service perfect.

4 years ago

Reply from byte

Thank you so much for leaving such a great review, Maria!

Nov. 2nd, 2021

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Verified Customer

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Kayla Arellano Lamar, CO

Quickly straightening my teeth and I love that. I also love that you can't even tell I have them in!

4 years ago

Reply from byte

Isn't that great!? Thank you so much for your review, Kayla:)

Nov. 2nd, 2021

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Maria Lopez Phoenix, AZ

Love my aligners. The home kit was very easy to do, process was fairly fast, affordable, and painless.

4 years ago

Reply from byte

We are so happy you think so too. We are here for you if you ever have any questions!

Nov. 2nd, 2021

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Verified Customer

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Kristen Bridges Cookeville, TN

Accuracy is product description. Product works well, and price is great compared to traditional braces!

4 years ago

Reply from byte

Our treatment plans are carefully crafted for each of our customers, that's what it's all about!

Nov. 2nd, 2021

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Verified Customer

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Kristin Lambert Mount Ayr, IA

Easy to use and work! Good rout to have when braces do not need to be used and way cheaper than braces!

4 years ago

Reply from byte

We love to hear it! Thank you for your review!

Nov. 2nd, 2021

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Verified Customer

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Amanda Bell Fairfield, IL

I was sent 2 bottoms for week 3 instead of a top and bottom. Was never sent the right one so had to skip week 3 which made week four hurt really bad at first. Have not been refunded for week 3. Have been on week 10 and still haven't received my retainers for bottom this is last week for bottom.

4 years ago

Reply from byte

Hi Amanda. At Byte, we want to make sure all our customers feel taken care of and that all their questions and concerns are being addressed. We want to look into this further and see what we can do for you. Please send an email at support@byteme.com and a Byte team member will further assist you!

Oct. 27th, 2021

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Verified Customer

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Marlin Bell Middletown, NY

Their great I'm starting to see results I'm so proud if myself for making this great decision in my life

4 years ago

Reply from byte

We are thrilled for you and your new smile!

Oct. 18th, 2021

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Verified Customer

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Tomeka Cribb-Jones Mattapan, MA

This is an easy step by step no hassle process, very convenient & affordable with simple directions.

4 years ago

Reply from byte

We appreciate you reviewing your experience with Byte! We do what we can to make the Byte process as smooth as possible, from the moment you complete your impressions to the day you receive your retainers. We hope you'll share some result photos with us :)

Oct. 18th, 2021

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Verified Customer

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Nicole Prince Highland, NY

So far the experience has been good since receiving the aligners, but I felt very rushed into the process in the beginning.

4 years ago

Reply from byte

Hi there, thank you for your review. We are here any time you have questions or concerns. You can reach us at 877-298-3669 - we are here to help!

Oct. 20th, 2021

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Verified Customer

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GORDON B MACDONALD Tacoma, WA

My plan does not treat my lower teeth. Byte didn't tell me why I only had one aligner for the bottom. I had to reach out to Byte to figure it out.

4 years ago

Reply from byte

Hi Gordon, thank you for your review. We want to help any time you have questions. Give us a call at 877-298-3669 - we are here for you!

Oct. 20th, 2021

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Verified Customer

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Jesus Olvera Cary, IL

Have not had any issues so far, good communication. Very customer friendly process and easy to use instructions.

4 years ago

Reply from byte

Thanks for the review, Jesus. Our team is standing by for support if you ever have any questions.

Oct. 19th, 2021

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Verified Customer

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Marianne Sensale-Guerin Yarmouth, ME

The ease of purchasing, the quick response from customer service and the results I am receiving are high quality

4 years ago

Reply from byte

We do what we can to make the byte process as smooth as possible, from the moment you complete your impressions to the day you receive your retainers. We hope you'll share some result photos with us, Marianne!

Oct. 19th, 2021

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Marcie Sandera Reynoldsburg, OH

Im having issues with the sharpness of air of the aligners. Some are very sharp and are leaving sores. I expected the pressure but not the sores

4 years ago

Reply from byte

Hi Marcie, make sure to use that included filing tool to file down any sharp edges. For assistance, give us a call at 877-298-3669 - we are here to help!

Oct. 20th, 2021

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Verified Customer

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Darryl Castellano San Antonio, TX

For me, being able to do everything from home on my own, and never have to go to an office is great.

4 years ago

Reply from byte

This show we do it! 👑 Don't hesitate to reach out if you got any questions!

Oct. 19th, 2021

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Verified Customer

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Huston Hoffman Wellington, CO

It was easy to get my aligners made, and sent to me, and the billing over 6 months interest free is very nice

4 years ago

Reply from byte

Nothing we love more than helping our customers reach their smile goals all the while keeping it affordable 😎

Oct. 20th, 2021

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Verified Customer

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Ashliegh Abington, CT

So far it has been really good. Each weeks' sets are made nicely with no rough edges and a gradual increase

4 years ago

Reply from byte

It just keeps getting better and better as the weeks go by 😌 We appreciate your feedback!

Oct. 20th, 2021

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Verified Customer

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Laura D Martinez Aurora, CO

So Far it's been great, and the customer service is awesome. I am seeing great progress on my teeth.

4 years ago

Reply from byte

Smiles all around, thank you for your feedback!

Oct. 19th, 2021