Name: byte
Rating: 4.3

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Shabria Martin Evansville, IN

Not satisfied with my treatment plan, the way my teeth have moved not customer service. Didn't even get to finish my treatment plan and they don't give refunds. I wasted over $2,000 to still have crooked teeth and an unfinished treatment plan.

2 years ago

Reply from byte

Hi Shabria, we want to make sure each customer is getting to their new smile in the safest and best way possible. Sometimes teeth are more stubborn than we expected and take longer to move. Our team should be sending you check-in emails every 2 weeks to make sure everything is progressing as projected. Those emails can sometimes get stuck in a junk or spam folder. If you haven't been seeing those emails, let's check that out right away. Please reach out at 877-298-3669 during normal business hours MST Monday-Sunday and our team would be happy to assist! If none of our representatives are available, please select the callback option so the next available representative can give you a call back.

Mar. 31st, 2022

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Eric brazel Fort Collins, CO

I've had issues with my aligner since the beginning. The first aligner didn't fit. Then my aligners had to be redone. I got those aligners and have used them and they're still not doing anything to my teeth.

2 years ago

Reply from byte

Hello Eric! Our goal is to make sure that our customers have an enjoyable experience through every part of the process. If there are any concerns regarding progression or quality of the aligners, our Professional Care Team is here to help. Customers can schedule a phone or video conference at any point during treatment through their customer portal. We recommend this if there are any lasting questions or concerns. It is important to us to get every customer to their new smile in a quick and safe way. Please reach out to us at support@byteme.com or give our team a call at (877) 298-3669 to further address any concerns you are experiencing. We look forward to connecting.

Mar. 28th, 2022

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Erica Mullet Ashley, MI

I feel like they're an effective way to straighten teeth, but its been a bigger longer hassle than I originally expected.

2 years ago

Reply from byte

Thank you for your feedback Erica, we appreciate you and the value you bring.

Mar. 21st, 2022

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Sophia Dudgeon New York, NY

Easy to use and price felt right, customer service was helpful but not overbearing. This isn't complicated, byte makes it easy.

2 years ago

Reply from byte

We sure love to hear about this, thank you Sophia!

Mar. 21st, 2022

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Brigitte Spears Fairbanks, AK

Because I'm stuck with a $2000 bill and my teeth are still exactly the samw. I am so very disappointed and upset I don't even use them anymore and I'm paying a muffler bill for nothing!!!!!! my bike doesn't even work

2 years ago

Reply from byte

Hi Brigitte, we want to do everything to ensure each customer progresses well and feels supported through each step. It's important to make sure that we can address these concerns and do what we can to help as soon as possible. We would love to look into this further and chat more about your questions and concerns. Our team is available to speak via phone call at (877) 298-3669 Monday-Sunday, 8 AM-6 PM MST. Please give us a call and let's make sure you are being taken care of!

Mar. 18th, 2022

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Leidy Paulino Danbury, CT

It's not very comfortable to pull them out every time you need to eat or snack but with consistency they do yield great results

2 years ago

Reply from byte

Leidy, you could say that again! The best part is how you can still eat all of your favorite foods and drinks without worrying about brackets getting in the way!

Mar. 21st, 2022

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Kristine Crown Point, IN

Caused extreme pain and nerve damage to my front tooth. I now have to have a root canal to fix the high sensitivity of that tooth and the discoloration that occurred. My front tooth is now grey. At that point I stopped using there products, asked for a refund which I have not received and I'm still being g billed every month.

2 years ago

Reply from byte

Hi Kristine, we want to do everything to ensure each customer progresses well and feels supported through each step. It's important to make sure that we can address these concerns and do what we can to help as soon as possible. We would love to look into this further and chat more about your questions and concerns. Our team is available to speak via phone call at (877) 298-3669 Monday-Sunday, 8 AM-6 PM MST. Please give us a call and let's make sure you are being taken care of!

Mar. 31st, 2022

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Stephanie Heguy-garza Denver, CO

It's very difficult to get any support after you buy the retainers. I had issues with them my teeth moving in one day and after wearing the final retainers my teeth were still not where they needed to be. The told me to go back and wear retainers from weeks before just give me the run around.

2 years ago

Reply from byte

Hi Stephanie. At Byte, we know how important communication is and we always strive to be open and transparent. We would love to look into this further and chat more about your questions and concerns. Our team is available to speak via phone call at (877) 298-3669 Monday-Sunday, 8 AM-6 PM MST. Please give us a call and let's make sure you are being taken care of.

Mar. 28th, 2022

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Carolyn Holt Des Moines, IA

It didn't do the job I was promised. My teeth did not change much and then after I completed within a month my teeth were right back to the way before. Was not at all happy with the results.

2 years ago

Reply from byte

Hi Carolyn, we want to make sure each customer is getting to their new smile in the safest and best way possible. Sometimes teeth are more stubborn than we expected and take longer to move. We would love to look into this further and chat more about your questions and concerns. Our team is available to speak via phone call at (877) 298-3669 Monday-Sunday, 8 AM-6 PM MST. Please give us a call and let's make sure you are being taken care of!

Mar. 31st, 2022

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Jimmy Velez San Clemente, CA

Definitely transformed my teeth and it was a lot cheaper than traditional braces and even Invisalign

2 years ago

Reply from byte

Thank you! Have you heard about our referral program yet? Head over to https://www.byte.com/pages/refer to see how you can get $100 for referring your friends and family!

Mar. 17th, 2022

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Zach Ford Independence, MO

they are helpful and i have had no trouble with them or nothing and i open their service and how they fit nice

2 years ago

Reply from byte

Thank you so much Zach! We are so excited for you!

Mar. 16th, 2022

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Adrienne Harbarger Oak Park, IL

Customer service is awful!!! Treatment took 3 times as long as advertised. Been wearing aligners for almost a year and I'm still not done. Too much waiting to get in touch with a professional.

2 years ago

Reply from byte

Hi there. We are always looking for ways to improve the customer experience so we appreciate you taking the time to leave this feedback. We want every customer to feel supported throughout the whole Byte journey. If at any time you are unable to connect with our team, please give us a call at 877-298-3669 or send us a direct message through Facebook and our team would be happy to assist.

Mar. 17th, 2022

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Pauline Jordan Jackson, TN

This company is the WORST! I hate it and if I could report them to someone, anyone I would. There is NO WAY to get ur money back if this product doesn't work for you. I have legitimate medical proof and they completely DENIED any refund! My advice: RUN!!!

2 years ago

Reply from byte

Hi there, we want to do everything to ensure each customer progresses well and feels supported through each step. It's important to make sure that we can address these concerns and do what we can to help as soon as possible. We would love to look into this further and chat more about your questions and concerns. Our team is available to speak via phone call at (877) 298-3669 Monday-Sunday, 8 AM-6 PM MST. Please give us a call and let's make sure you are being taken care of!

Mar. 17th, 2022

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Lorraine R Lee

They are, decent priced, but I had to do a second round cause the first round didn't work, BUT, it was free for the second round

2 years ago

Reply from byte

Hi Lorraine, our goal is to make sure that our customers have an enjoyable experience through every part of the process. If at any time you are unable to connect with our team, please give us a call at 877-298-3669 or send us a direct message through Facebook and our team would be happy to assist.

Mar. 18th, 2022

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Esther Baumann Mansfield, OH

Teeth straight but bite is off. You get what you pay for cheaper than invisiline but with byte, you don't get customer service that responds personally to you

2 years ago

Reply from byte

Hi there, we appreciate your feedback and want to do everything to ensure each customer progresses well and feels supported through each step. If there are any concerns regarding progression or quality of the aligners, our Professional Care Team is here to help. Customers can schedule a phone or video conference at any point during treatment through their customer portal. We recommend this if there are any lasting questions or concerns. It is important to us to get every customer to their new smile in a quick and safe way. Please reach out to us at support@byteme.com or give our team a call at (877) 298-3669 to further address any concerns you are experiencing.

Mar. 18th, 2022

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Budi Setiawan Irvine, CA

I have a bad result. I have done using aligner until #15. Due to un positive result, byte asked me to back track using number 4 which is I didn't expect back track. Overall I'm not satisfied with the result and waste my money.

2 years ago

Reply from byte

Hi Budi, our goal is to make sure that our customers have an enjoyable experience through every part of the process. Sometimes teeth are more stubborn than we expected and take longer to move. We want to make sure that we can address these concerns and do what we can to help as soon as possible. Please give our team a call at (877) 298-3669 so that we can look into this further, we're standing by for support.

Mar. 18th, 2022

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Ariel Albuquerque, NM

My teeth improved but not nearly as much as I'd hoped. I didn't feel like they followed up or listened to my problems. I really wish I'd put the money towards braces.

2 years ago

Reply from byte

Hello Ariel, our goal is to make sure that our customers have an enjoyable experience through every part of the process.If there are any concerns regarding progression or quality of the aligners, our Professional Care Team is here to help. Customers can schedule a phone or video conference at any point during treatment through their customer portal. We recommend this if there are any lasting questions or concerns. It is important to us to get every customer to their new smile in a quick and safe way. Please reach out to us at support@byteme.com or give our team a call at (877) 298-3669 to further address any concerns you are experiencing. We look forward to connecting.

Mar. 18th, 2022

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Cherylin Pauly Buffalo, NY

I did not have success with the Byte at Night. When my aligners weren't working, it took over a week to get a response. They did send another set but again they did not work. I was told I could not get a refund.

2 years ago

Reply from byte

Hi Cherylin, Hi there, we want to do everything to ensure each customer progresses well and feels supported through each step. It's important to make sure that we can address these concerns and do what we can to help as soon as possible. We would love to look into this further and chat more about your questions and concerns. Our team is available to speak via phone call at (877) 298-3669 Monday-Sunday, 8 AM-6 PM MST. Please give us a call and let's make sure you are being taken care of!

Mar. 18th, 2022

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Ebony Juakali West Monroe, LA

Very easy to use. Very affordable. However my top aligner was missing my last two molars which made him very uncomfortable for the entire 13 weeks.

2 years ago

Reply from byte

Ebony, we appreciate you sharing this with us. Our goal is to make sure that our customers have an enjoyable experience through every part of the process. We want to make sure that we can address these concerns and do what we can to help as soon as possible. Please give our team a call at (877) 298-3669 or send us a DM on our social platforms such as Instagram and Facebook.

Mar. 22nd, 2022

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Dan Sherman Oaks, CA

Customer service is TERRIBLE. Incredibly slow shipping rates. Every single package had to be resent because I never received it. They kept mixing up mine and my boyfriends sample and then throwing them away. We had to redo the initial impression kits 4 times because of this.

2 years ago

Reply from byte

Hi Dan, we are sorry to hear about the mix-up! We want to make sure everything stays accurate on every customer's account to avoid any issues. With any further concerns, please give us a call at 877-298-3669.

Mar. 11th, 2022

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Whitney Woods Denver, CO

Seriously aggressive marketing until you become a customer, then 1 check in along the way and then radio silence. Not a lot of followup or true care that you are happy with the final results.

2 years ago

Reply from byte

Hi Whitney , once treatment has started, we send periodic check-in emails to make sure everything is progressing as projected. Those emails can sometimes get stuck in a junk or spam folder. For any questions or concerns regarding this, please reach out at 877-298-3669 during normal business hours MST Monday-Sunday and our team would be happy to assist! If none of our representatives are available, please select the callback option so the next available representative can give you a call back.

Mar. 15th, 2022

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Mary Catherine Turcotte Madison, MS

I had problems with my mouth and wasn't able to do the treatment and they refunded my all of my money

2 years ago

Reply from byte

Thank you, Mary ! We are so happy to hear that our team has been there for you to help with any questions you've had :)

Mar. 15th, 2022

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Mark Volz Olathe, KS

You took advantage of us. We had very poor customer service. Several changes in CS reps and delays in follow up communication. We were left to figure it out ourselves, no one walked us thru your process. It was a gift to my wife and no one ever talked to her, she will not wear a retainer that puts a gap in her teeth.

2 years ago

Reply from byte

Hello Mark, thank you for reaching out we hear your concerns and would love to look into this further to provide the best solution- please send us a DM over Facebook or Instagram to chat.

Mar. 11th, 2022

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Kaley cruz Naugatuck, CT

Byte does not work ! Don't waste your money on this product. I expressed so much comfort, the impressions never even fit. I tried calling customer service to get my money backs and no body cared to reach out. They are all about money !

2 years ago

Reply from byte

Kaley, we hear your concerns and want to reassure you that we are here to provide the best solution. We would like to look into this further, since we are limited in how much we can share over public platforms- please send us a DM over Facebook or Instagram.

Mar. 11th, 2022

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Natalie Dutack Saint Francis, WI

Inconsistent quality issues with aligners. Due to the virtual portion of the process it takes a long time to get replacemets for cracked or defective aligners.

2 years ago

Reply from byte

Hi Natalie, we appreciate your feedback and want to do everything to ensure each customer progresses well and feels supported through each step. If there are any concerns regarding the progression or quality of the aligners, our Professional Care Team is here to help. We want to take a deeper look into this. Please reach out to us at support@byteme.com or give our team a call at (877) 298-3669 to further address any concerns you are experiencing. We look forward to connecting.

Mar. 14th, 2022

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Crystal M Craig Richmond, IN

Great experience. Love how my teeth turned out. However my retainers cracked and broke after a month of wear. Should be made stronger.

2 years ago

Reply from byte

Hi Crystal, we would like to look into this and provide the best next solution. Please send us a DM over Facebook or Instagram!

Mar. 15th, 2022

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Alicia Hammock Jamestown, TN

The customer service in the beginning was great. It became lackluster and even lacking towards the end. The aligners worked and did their job.

2 years ago

Reply from byte

Thank you so much for sharing this feedback with us. We are always looking at ways to improve our customer experience.

Mar. 4th, 2022

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Lauren Lowell, IN

Byte was terrible. I went through 3 different refinement aligners. 1 year later and I've "completed" treatment. I told them I am unhappy with the results, as I see ZERO results. No response. I told them I want a refund. No response. Save your money and get Invisalign or traditional braces.

2 years ago

Reply from byte

Hi there Laure, thank you for your feedback. We want to make sure each customer is getting to their new smile in the safest and best way possible. If any questions arise regarding the fit of aligners, that is where our Professional Care Team comes in. Sometimes teeth are more stubborn than we expected and take longer to move. Each customer has the option to schedule a phone or video call through their customer portal with our Professional Care Team. We would also recommend giving our team a call at 877-298-3669 for immediate assistance.

Mar. 11th, 2022

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Evelyn Lopez Anaheim, CA

My experience is great. I saw changes after the 4th week and the HyperByte helped a lot with aligning my teeth.

2 years ago

Reply from byte

We are so happy for you! Welcome to the Byte family. We hope you will share your progress pictures with us!

Mar. 4th, 2022

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Shantiki N McCall Columbus, OH

Communication can be a little better. I had problems in that area for a bit. Over all the company is fabulous.

2 years ago

Reply from byte

Yay! We are so happy to hear this, thank you for sharing!

Mar. 4th, 2022

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Cara Groveport, OH

Complete garbage. I received retainers that didn't fit. No one was willing to help me. Wanted me to keep sending pics of my teeth when I sent them 3 times. Kept receiving "how are we doing" emails. Wouldn't send another mold kit to fix. Still paid full price for something I couldn't use.

2 years ago

Reply from byte

We want to make sure each customer is getting to their new smile in the safest and best way possible. If any questions arise regarding the fit of aligners, that is where our Professional Care Team comes in. They are able to advise as well as make any necessary adjustments to treatment plans. Each customer has the option to schedule a phone or video call through their customer portal with our Professional Care Team. We would also recommend giving our team a call at 877-298-3669 for immediate assistance.

Mar. 11th, 2022

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Amanda Lancaster, NY

Great customer service when needed, excellent results for a fraction of the cost for competitive invisible retainers.

2 years ago

Reply from byte

Thank you so much for sharing. We are so happy for you!

Mar. 4th, 2022

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Janet Burgett Chariton, IA

I cannot seem to get anyone to send me my last sets of aligners. I started over on Week 8 back in August. My teeth are very satisfying to me I am pleased with the progress, but I can't seem to get anyone to understand I want the aligners sent and now.

2 years ago

Reply from byte

We want to make sure each customer is getting to their new smile in the safest and best way possible. If any questions arise regarding the fit of aligners, that is where our Professional Care Team comes in. Sometimes teeth are more stubborn than we expected and take longer to move. Each customer has the option to schedule a phone or video call through their customer portal with our Professional Care Team. We would also recommend giving our team a call at 877-298-3669 for immediate assistance.

Mar. 11th, 2022

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Anna Fletcher Athens, OH

My teeth are straight, it look very little time, company was very responsive, and inexpensive compared to other services!

2 years ago

Reply from byte

We are very happy to hear this! We hope you share before and after pictures with us.

Mar. 9th, 2022

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Jessica carsillo Moorestown, NJ

Poor delayed communication. My treatment is taking FOREVER. They should get an app that sends notifications for checkins and ask for updates, it's just poor.

2 years ago

Reply from byte

Hi there. At Byte, we know how important communication is and we always strive to be open and transparent. We would love to look into this further and chat more about your questions and concerns. Our team is available to speak via phone call at (877) 298-3669 Monday-Sunday, 8 AM-6 PM MST. Please give us a call and let's make sure you are being taken care of!

Mar. 4th, 2022

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Serena Pereira San Diego, CA

My last tray will not fit, I've tried going back wearing older trays for the past few months thinking it was a me issue. But this last tray will not fit so my teeth aren't 100% fixed.

2 years ago

Reply from byte

Hi there, we appreciate your feedback and want to do everything to ensure each customer progresses well and feels supported through each step. If there are any concerns regarding progression or quality of the aligners, our Professional Care Team is here to help. Customers can schedule a phone or video conference at any point during treatment through their customer portal. It is important to us to get every customer to their new smile in a quick and safe way. Please reach out to us at support@byteme.com or give our team a call at (877) 298-3669 so that we can further address any concerns you are experiencing. We look forward to connecting.

Mar. 4th, 2022

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Travis Brock Colorado Springs, CO

Great customer service to get a new set of of aligners when my teeth were not ready after the first set.

2 years ago

Reply from byte

We are so excited for you! From start to finish, our team is ready and available to get you on track, check that progress, and get you to those final results!

Mar. 4th, 2022

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Leslie Phoenix, AZ

Byte quality is so bad. Don't waste your time, and money. They cannot create properly fitting aligners, and they are full of excuses. They will ask for a lot of photos, and then they will ask you to cut the aligners yourself to make them fit.

2 years ago Edited January 10, 2024

Reply from byte

Our team of Customer Care Specialists are here to help assist! Please be sure to reach out to our team via email at support@byteme.com or by phone (877) 298- 3669 regarding any concerns, we are ready to help :)

Jan. 6th, 2022

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Linda Pray Keeseville, NY

They redid my aligners when I had to get a molar pulled because of a infection. Plus wonderful customer service.

2 years ago

Reply from byte

Hey Linda! Our goal is to make sure that our customers are receiving the support and care they need throughout treatment. We are so happy to hear that about our team. If you have any questions, feel free to reach out to us via email at support@byteme.com or by phone (877) 298- 3669

Nov. 17th, 2021

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Gregory C Han Los Angeles, CA

Very easy to follow program with good instructions and support. Deducted one star because of occasional sharp edges that needed to be filed down.

3 years ago

Reply from byte

Thank you for your feedback, Gregory. If you ever have any questions, don't hesitate to reach out to support@byteme.com.

Nov. 10th, 2021

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Tyanne Fabian Lindale, TX

The only negative thing I have to say is that there is no communication once the aligners are received. I've only had emails asking to review.

3 years ago

Reply from byte

We understand the importance of our customers getting the support they need. Our team will send our periodic emails to check in. Sometimes those emails may end up in the spam folder. If those emails have not been received we as that you contact our team at 877-298-3669 or send us an email at support@bytme.com. We are standing by for support!

Nov. 9th, 2021

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Jenn Beranek Park Ridge, IL

It was an easy process with complete detailed instructions. An easy payment plan was the cherry on top.

3 years ago

Reply from byte

You got us smiling from ear to ear, thank you so much for your feedback, Jenn!

Nov. 9th, 2021

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Brandon Ferrell Kingsport, TN

I am very satisfied with Byte. The cost was much lower than competitors and the results speak for themselves.

3 years ago

Reply from byte

We're happy to hear about your experience so far- we can't wait to see those results!

Nov. 9th, 2021

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Jaz Brooklyn, NY

The process to order and receive the aligners was easy, but the trays were not an a good fit. Still satisfied with the overall experience.

3 years ago

Reply from byte

Hi there, when aligners are not fitting snug, we ask that our customers reach out right away so that our Professional Care Team can look into this and determine the best next steps. We want to do everything we can to get each customer to their new smile in the safest way possible. We would be happy to connect you to our team to assist with any concerns you may have regarding your specific situation. Please give us a call at 877-298-3669 or email us at support@byteme.com. Let's work together to get this resolved:)

Nov. 3rd, 2021

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Kimberly Luttringer Limon, CO

Attentive, easy to communicate with, fast shipping of products, extremely personable and great customer service

3 years ago

Reply from byte

Thank you so much for taking the time to share this with us! We are so excited for you :)

Nov. 3rd, 2021

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BrieAnna Sherrill, NY

I figured I'd give them a try. Told them my hesitations based on my experience with another aligners company, they assured me they were different so I ordered my aligners. Problem after problem and no one can help, can't even offer a partial refund, nothing. And now I'm being ghosted. What an awful experience.

3 years ago

Reply from byte

Hi there. We want to make sure all your questions and concerns are being addressed. At Byte, we want to make sure our customers feel comfortable throughout treatment and know we are here for them every step of the way. Give us a call at 877-298-3669 during normal business hours, MST, or shoot us an email at support@byteme.com. Our customer care team is standing by to support you.

Oct. 30th, 2021

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Verified Customer

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Jamie Bee Crystal Lake, IL

It's pretty easy. Just follow the instructions. I like that I'm in control of the process after they send the box.

3 years ago

Reply from byte

We strive to make sure each step in our customer's journey is as seamless as possible! Thank you for sharing, please let us know if you have any questions for us :)

Oct. 26th, 2021

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Christian

Post sales service is poor. No email reminders to check in with photos, hence voiding byte guarantee. Got bombarded with emails before I bought them. Seems dodgy.

3 years ago

Reply from byte

Hi there. At Byte, we want all our customers to feel supported every step of the way. Our team is always here for you to answer any questions or concerns you have during treatment. Once you begin your aligner process you should be receiving periodic check-in emails from our customer care team. If you haven't been receiving those, we want to look into this right away. Please give us a call at 877-298-3669 and a Byte team member will be able to further assist and provide any clarification you need!

Oct. 30th, 2021

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Adam Hayes Anderson, SC

Very easy to use, amazing customer service. It really seams like the are there to help you personally.

3 years ago

Reply from byte

Hey Adam, so happy to hear that. Each treatment plan is personalized specifically for each of our customers with lots of care 😊 Be sure to let us know if you have any questions.

Oct. 26th, 2021

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Susan Alcala San Antonio, TX

They are always sending text and emails to assist and remind. If an issue arises the feedback is prompt.

3 years ago

Reply from byte

Thank you for sharing this! We are always here for you:)

Nov. 3rd, 2021