Name: byte
Rating: 4.5

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Verified Customer

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Viviana Ramirez Portland, OR

I rate Byte a 5 because the whole process has been very easy, and customer service has been great with communication!

4 years ago

Reply from byte

Yay Viviana! We are so happy to hear about your awesome experience with Byte. Our team's goal is to make your smile transformation as seamless and stress-free as possible, so do not hesitate to reach out with any questions you may have! Can't wait to see your final smile :) Thanks for the review!

Jun. 14th, 2021

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Verified Customer

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Hope Peterson Raymond, ME

The entire process has been very professional. The follow up from this company has been great, no worries here.

4 years ago

Reply from byte

Hi Hope- We are so happy that you chose Byte to get you to your dream smile! Thanks for the awesome review. We are here for you any time you have questions, so don't hesitate to reach out!

Jun. 14th, 2021

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Verified Customer

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Juliana Miller Gilroy, CA

Very happy with the customer service and quality of the product. I can see the results and I'm only 3 weeks in

4 years ago

Reply from byte

This is so exciting Juliana! We are thrilled to hear that you are already noticing a difference. We are here for you through it all, so any time you have a question, email support@byteme.com or give us a call at 877-298-3669 and our team would be happy to help. Thank you for choosing Byte!

Jun. 14th, 2021

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Verified Customer

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Amanda Hebert Shreveport, LA

They're easy to use, pain is minimal and my husband said he's already seeing some results after just a few weeks

4 years ago

Reply from byte

Woohoo Amanda! Thank you for the great review! We are happy to hear that your experience has been so positive. We hope to continue with this great experience, let us know if you have any questions. We are always happy to help.

Jun. 14th, 2021

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Verified Customer

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Alessandro Bronzini Sparta, NJ

Very attentive customer service (especially in the early, pre-purchase stages). Outstanding packaging. Very practical.

4 years ago

Reply from byte

Hi Alessandro! Wow- we are so excited that our team was able to support you from the start and we cannot wait to continue on this smile journey with you. We are always a message away at support@byteme.com. Let's get that awesome new smile! :)

Jun. 14th, 2021

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Verified Customer

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Ed Mount Laurel, NJ

Given 4 stars for ease of use and presumed benefits. However, the treatment isn’t halfway through so cannot state how well it fully works.

4 years ago

Reply from byte

Wow, Ed! We are so happy to hear about your awesome experience already and cannot wait to be a part of your entire smile journey. The support does not stop here! Our team can't wait to get you to that final smile so do not hesitate to reach out. Thanks for the awesome review!

Jun. 15th, 2021

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Verified Customer

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Patrick Eagle Lake, TX

Very good service. This product has done all it was promised to do and the customer service was excellent.

4 years ago

Reply from byte

Hi Patrick, thank you for sharing your awesome experience with us! We know that starting clear aligner treatment at home can be a daunting experience. We do what we can to ensure you are supported throughout your smile journey. We are so excited to hear that you are already seeing progress. We can’t wait to see your perfect new smile!

Jun. 15th, 2021

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Verified Customer

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Taylor Schuylkill Haven, PA

Great experience! Was put on a payment plan easily and received my aligners. So far 3 weeks in and super happy

4 years ago

Reply from byte

This is amazing Taylor! We know it's only the start, but we can't wait to get you to that last step. Let us know if you have any questions throughout your treatment! We've got you. :) Thanks for the great review!

Jun. 15th, 2021

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Verified Customer

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Anita McGill Rosharon, TX

My experience has been wonderful. Everything was better than I expected. Especially the customer service.

4 years ago

Reply from byte

Hi Anita! That is so awesome to hear. We want our customer's experience at Byte to be as seamless, stress-free, and fun as possible, so we are so happy to hear about your great experience! Let’s get you that final smile. Thank you for the awesome review.

Jun. 15th, 2021

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Verified Customer

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Dawn Woods Midland, MI

The whole process was easy and i love that there are options for financials and the customer support is awesome

4 years ago

Reply from byte

Woohoo Dawn! Thank you for the great review! We are happy to hear that your experience has been so positive. We hope to continue with this great experience, let us know if you have any questions. We are always happy to help.

Jun. 15th, 2021

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Verified Customer

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Arica Misquez Fullerton, CA

Everything is a easy process and the people are soooooo friendly and only want to help you in anyway they can,

4 years ago

Reply from byte

Thank you for sharing this awesome review! Feel free to reach out any time - we are here for you ;)

Jun. 2nd, 2021

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Verified Customer

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Bethany Big Flats, NY

So far happy with how my teeth are moving, however I have had 2 retainers break. Reached out to company twice first time after I called was told move to next week or deal with broken retainer.

4 years ago

Reply from byte

Hi Bethany, we are so happy you are seeing results! We are sorry your aligners have broken. If you need any further assistance with getting replacements or answering any questions, feel free to reach out at 877-298-3669 and we'd be happy to help!

Jun. 2nd, 2021

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Verified Customer

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Jay H. Madison, MS

So easy. No appointments with orthodontists. Just make the impressions, get your aligners, and wear them as directed.

4 years ago

Reply from byte

We appreciate you reviewing your experience with Byte! We do what we can to make the Byte process as smooth as possible, from the moment you complete your impressions to the day you receive your retainers. We hope you'll share some result photos with us :)

Jun. 2nd, 2021

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Verified Customer

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Alexa Gentempo New York, NY

Effortless! I look forward to putting my aligners in every night. The bonus perk is the teeth whitening for me :)

4 years ago

Reply from byte

We are so glad this is something you look forward to every night! Thanks for your review:)

Jun. 2nd, 2021

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Verified Customer

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Natasia Whitlock Columbia, SC

Any question I have had so far they have been answered in a timely manner and I have seen a change in my teeth

4 years ago

Reply from byte

We are so happy to hear that our team has been able to help and support you throughout your journey! We are here for you any time you have questions. :)

May. 21st, 2021

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Verified Customer

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Marcy Geisz Sebastian, FL

After a couple of days, they are fairly easy to wear and they don't really hurt like I thought they might.

4 years ago

Reply from byte

This is so great to hear! Feel free to reach out to us any time you have questions - we are here to help! Now let's get you your dream smile:)

May. 21st, 2021

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Verified Customer

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Erica Tampa, FL

Very simple process. Staring to see and feel a difference at week 4. Just wish the advisors would reach out and check on you more.

4 years ago

Reply from byte

This is amazing! We know it's only the start, but we can't wait to get you to that last step. Once you purchase your aligners, you should be receiving check-in emails every 2 weeks. If you aren't seeing those emails, make sure to check your spam and junk folders! You can also give us a call at 877-298-3669 :)

May. 21st, 2021

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Verified Customer

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Sonam Shah Concord, CA

Their customer service is great and really help answer my personal questions. You know you're talking to a person, not a robot.

4 years ago

Reply from byte

Thank you for your feedback! Happy to have you a part of our byte family :)

May. 21st, 2021

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Verified Customer

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Juan perez Memphis, TN

The aligners have been a perfect fit and pain free. The whole process was extremely easy and efficient.

4 years ago

Reply from byte

We do what we can to make the byte process as smooth as possible, from the moment you complete your impressions to the day you receive your retainers. We hope you'll share some result photos with us!

May. 19th, 2021

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Verified Customer

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Stacie Anderson, IN

So far everything has gone as planned. My teeth look amazing and the hyperbyte is amazing with speeding up the process

4 years ago

Reply from byte

We're happy to hear about your experience so far- we can't wait to see those results!

May. 19th, 2021

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Verified Customer

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Tori Macungie, PA

I’ve had no problems so far and have started seeing results already. I’m extremely happy with this company so far.

4 years ago

Reply from byte

We are so happy you are already seeing results! Feel free to reach out any time you have questions. We are here for you ;)

May. 17th, 2021

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Verified Customer

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Kathy Cook New Fairfield, CT

The company has been wonderful, customer service top notch, results speak for themselves and the price cannot be beat!

4 years ago

Reply from byte

Thank you for your feedback! Happy to have you a part of our byte family :)

May. 17th, 2021

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Verified Customer

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Julie Minckler Vernon Center, NY

Practically perfect in every way. Never to old to perfect ones smile. Fantastical Customer Service. 5 weeks in.

4 years ago

Reply from byte

Hi Julie! Thank you so much for this fantastical review :) It makes us so happy to hear our team has been able to provide you with such a great experience so far. We know you're only five weeks in but we can't wait to see your smile transformation!

Apr. 20th, 2021

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Verified Customer

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Heather Millville, PA

The customer service is excellent! My daughter is already seeing results and only halfway through treatment

4 years ago

Reply from byte

Halfway there, woohoo!! We can't wait to get your daughter to those final steps of treatment, she'll be showing off her smile in no time :) Thanks so much for the awesome review.

Apr. 20th, 2021

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Verified Customer

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Brittany Johnson Houston, TX

Great experience with advisor. Seeing a difference and I'm only on week 2 - teeth whitener really works

4 years ago

Reply from byte

That's amazing! We love that you are already seeing results just two weeks in. Our Byte team is dedicated to getting you your dream smile and we are so glad your Byte advisor has been able to provide you with such an incredible experience so far! Thanks so much for writing in :)

Apr. 20th, 2021

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Verified Customer

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Felixia West Sacramento, CA

Great service and communication. My service professional always kept in contact via email and text.

4 years ago

Reply from byte

We are so happy to hear that your Byte advisor has been able to provide you with an awesome and positive experience so far. Our whole Byte team is dedicated to getting you the smile of your dreams and making this whole process as easy as possible. We're so happy to have you a part of the Byte family :)

Apr. 20th, 2021

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Verified Customer

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Brandi Sawyer, OK

I'm not finished yet but I see so much improvement already and any questions or concerns I have they help right away.

4 years ago

Reply from byte

We do what we can to make the byte process as smooth as possible, from the moment you complete your impressions to the day you receive your retainers. We hope you'll share some result photos with us!

Apr. 22nd, 2021

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Verified Customer

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Micah Horney Glendale, AZ

They are responsive and reasonable while you take your impressions and get your treatment plan. During treatment they are slightly less responsive.

4 years ago

Reply from byte

Hey Micah! Thanks for the great review, we are so happy to hear about your progress so far. We do our best to make sure every step is easy and effortless- our entire team is always here to make sure you're getting the best treatment. So do not hesitate to reach out to us at support@byteme.com with any questions or concerns you may have. We can't wait to see your final smile! Welcome to the Byte fam 😊

Mar. 22nd, 2021

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Verified Customer

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Lisa Rochester, MA

Byte is not upfront with instructors on use. After 2 weeks of using the trays, I reached out to Byte regarding a question. This is when I received tons of information that I should have received in the beginning.

4 years ago

Reply from byte

We are so sorry to hear about this. We would love to receive further feedback as we are always looking to improve our communication. Please reach out to us at support@byteme.com or by phone at (877) 298-3669.

Apr. 2nd, 2021

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Derrick O'Hara El Paso, TX

The 'braces' chipped my tooth and when asked to stop treatment they refused and asked for a dentist note. Funny that you do not need a dentist note to start treatment but they ask for one to stop treatment. Save your money for a real orthodontist.

4 years ago

Reply from byte

We are sorry to hear that you experienced a chipped tooth while going through treatment. Due to the nature of our at-home service, we are unable to provide the chairside experience needed to fix a chipped tooth. Here at Byte, all of our treatments are doctor-directed and guided by dual-board certified dentists and orthodontists. To help resolve your concerns, please email support@byteme.com and a member of our team will take care of you ASAP.

Apr. 6th, 2021

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Jennifer Dwyer Franklin, MA

So far everything has been great. Some of instructions had to be clarified because info in my booklet didn‚Äôt match info on the website, etc.

4 years ago

Reply from byte

Thank you for this feedback! We are always looking to improve our instructions:)

Mar. 6th, 2021

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Verified Customer

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Jennifer Ward New Hartford, NY

So far everything has been wonderful. My teeth already look better! Will def recommend byte to friends and family.

4 years ago

Reply from byte

Thank you for sharing! We are excited to get you to that last step!

Mar. 6th, 2021

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Verified Customer

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Brandie Pyles London, OH

Excellent customer service and making sure my aligners are shifting my teeth the correct and safe way

4 years ago

Reply from byte

Our team of Customer Care Specialists are here to help assist all of our customers throughout their smile journey! Happy to hear about your experience :)

Nov. 9th, 2021

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Kayla Taylor Mishawaka, IN

The product is poor quality and the aligners do not fit as I moved on to a new week. My treatment should have been done 1 month from now but instead I have to start my treatment plan all over and I‚Äôm still waiting for a new impression kit and it‚Äôs going on a month and the company hasn‚Äôt even sent it yet.

4 years ago

Reply from byte

Hello Kayla, thank you for sharing this review. We are sorry to hear this has been the experience with Byte. Rest assured, if there are any fit issues which resulted in the treatment plan falling off track we have many options to get this resolved to ensure each customer reaches the promised end goal. This process may prolong the original treatment but we are dedicated to getting the smile each customer will love. We want to look further into this concern and provide any available updates, please give us a call at 866-765-2327 or send us an email at patient.byte.com/support.

Aug. 16th, 2022

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brittney hammaker Palmyra, PA

My top aligners did not fit and every time i tried to get a better pair they just asked for picture after picture. the aligners were not comfortable and i gave up on them.

4 years ago

Reply from byte

Hi Brittney! Thanks for reaching out to us. In order for us to get you set up with additional steps, there is a process that must occur to ensure we are going to be giving you the best treatment possible. We understand it may be frustrating, but it is truly to ensure we are taking care of you. We hope we can continue to assist your smile- let us know if you have any questions, and please reach out to support and we'll get you taken care of promptly.

Feb. 11th, 2021

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Verified Customer

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Baron McGaha

The home kit was a breeze to use! Way more efficient and effective than another company I tried a few years ago.

4 years ago

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Verified Customer

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Amy Stone

My Teeth had shifted and spread apart and Byte brought them back together to make make smile what a was.

4 years ago

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Verified Customer

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Jen

Easy process, great customer service. Aligners worked as expected,much more comfortable than I expected.

4 years ago

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Verified Customer

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Stephanie McSparran

This really works! I was skeptical but hopeful about the timeline and am so happy with my teeth! It works people!

5 years ago

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Milena Leone

Process is a bit confusing. Didn't know you had to call them when we needed to second set of aligners. I thought it was automatic

5 years ago

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Verified Customer

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Dennis

Excellent customer service, simple and intuitive process to get aligners. Entire process was swift and easy.

5 years ago

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Verified Customer

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April

Really easy, fast and good service. The aligner cleaner is easy and it works to keep my teeth whiter.

5 years ago

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Verified Customer

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Arianna Alcaraz

Phenomenal customer service!! Everyone is professional & answer all your questions as soon as they can.

5 years ago

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Verified Customer

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Madison Spear

Excellent customer service and I love my new smile. The process was so quick and painless. I'd recommend it to anyone!

5 years ago

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Verified Customer

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Chenoa

Only in my second week but Byte has great customer support and awesome communication through the whole process.

5 years ago

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Verified Customer

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Irwin Kim

Convenient process including insurance process. Not giving 5 since my son just started wearing aligners. Need to see how well this works

5 years ago

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Verified Customer

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Taylar

They are easy to wear and are invisible. No one can tell im wearing them. They are actually working.

5 years ago

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Verified Customer

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Janean Stripe

Easy to work with, very clear instructions, great packaging!, good follow up by the CSRs, love the accelerator

5 years ago

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Verified Customer

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Ryan

Easy to work with. Quick response to any questions or worries. Always friendly. Always willing to work with you

5 years ago

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Verified Customer

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Glenn Brosnick

Below one Star Product advertisement is misleading, as I wore aligners for 10 weeks on a 15 week program with ZERO RESULTS. Defective product and they want to keep sending impression kits like being stuck in an endless loop! No money back for defective service and product! Buyer Beware

5 years ago

Reply from byte

Hey Glenn! We appreciate your feedback, and we're sorry to hear this has been the experience you've had so far. We would love to look into this further. Did you know that the byte for life guarantee ensures that if your treatment is not providing the results you'd like, we're happy to have our clinicians update your treatment and get you back on track. Next step- send us an email! We'll take care of you.

Oct. 14th, 2020