Name: byte
Rating: 4.5

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Verified Customer

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Chardonnai Slack

Byte is amazing!! At first I thought they wouldn't work but you have to trust the process in order for them to work.

1 year ago

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Anthony Titra Madison, WI

I like how so many members of Byte are there to help and encourage you. They are quick to respond and willing to help.

1 year ago

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Kelly

They are helpful in the beginning, getting everything set up for you. I ran into some troubles and they took new impressions and were great about it.

1 year ago

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Amanda Patton Little Rock, AR

So far it has been great. Seems to be working and support is there anytime you need it! Excited for final results.

1 year ago

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Angela Sullivan Bedford, TX

My experience with Byte has been wonderful! Fast and friendly customer service. Easy to use, and I love my new smile!

1 year ago

Reply from byte

Thank you, Angela! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Feb. 1st, 2024

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kelly roll Tampa, FL

They work great. Had a couple bumps in the road but wonderful customer service and fix the problem ASAP

1 year ago

Reply from byte

Thank you, kelly! We appreciate your review. The Byte support teams are here every step of the treatment journey! Please feel free to reach out if any questions or concerns arise. We are always happy to help!

Feb. 1st, 2024

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Robin Coeur d'Alene, ID

I’m so happy. I’m a few weeks from being done and haven’t had a single hiccup. Incredibly happy.

2 years ago

Reply from byte

Hi Robin. Thank you for the great review! We're here to help if you have any questions or concerns.

Jun. 29th, 2023

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Tammy Wilson Corbin, KY

The aligners were somewhat effective, however, teeth have shifted with continued use of a night retainer. I had difficulty reaching Byte customer service and paid for 5 years of aligners. I have attempted to reach Byte multiple times to no avail. DO NOT WASTE YOUR MONEY!

2 years ago

Reply from byte

Hello Tammy. At Byte, we know how important communication is and we always strive to be open and transparent.
We want to look into your concerns and do what we can to help. These concerns are best handled by the Clinical team. They are the team best equipped for aligner concerns, staffed by Dental professionals who are fit to assist with remote Orthodontic treatment. Our team is available to speak via phone call at (877) 298-3669 Monday-Sunday, 8 AM-6 PM MST. You can also fill out the link at https://patient.byteme.com/ or email us at bytereviews@byteme.com to connect with the Clinical Team.

Jan. 16th, 2023

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jacque babb Littleton, CO

It was very frustrating to communicate only through email for most of the experience and to repeatedly be asked to take and submit several photos to be evaluated. Video calls would be MUCH more efficient and effective.

3 years ago

Reply from byte

Hi Jacque, we are always looking for ways to improve the customer experience so we appreciate you taking the time to leave this feedback. We want every customer to feel supported throughout the whole Byte journey. We do offer video calls with our Clinical Team as an option for support, please send us an email at: patient.byte.com/support for further assistance! We are standing by for support.

Jul. 12th, 2022

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Jt

The process is hard to maintain. I had a horrible lisp. The checking were few and far between. It's not worth the price. I'm still paying for it although I discontinued my use of them.

3 years ago

Reply from byte

JT , we highly appreciate your feedback and want to reassure you that we are constantly looking for ways to improve and take these things very seriously. If you happen to have any other concerns or additional questions please do not hesitate to reach out via our social platforms such as Instagram and Facebook DMs- We are standing by for support!

Apr. 12th, 2022

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Jess Pittsburgh, PA

they work get!! they do move a little fast so my teeth were sore all the time compared to others where i had a break in between liners

3 years ago

Reply from byte

Hi Jess, Our goal is to make sure that our customers have an enjoyable experience through every part of the process. If any questions arise regarding the fit of aligners, that is where our Professional Care Team comes in. Sometimes teeth are more stubborn than we expected and take longer to move. Each customer has the option to schedule a phone or video call through their customer portal with our Professional Care Team. We would also recommend giving our team a call at 877-298-3669 for immediate assistance.

Mar. 18th, 2022

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Kristine Crown Point, IN

Caused extreme pain and nerve damage to my front tooth. I now have to have a root canal to fix the high sensitivity of that tooth and the discoloration that occurred. My front tooth is now grey. At that point I stopped using there products, asked for a refund which I have not received and I'm still being g billed every month.

3 years ago

Reply from byte

Hi Kristine, we want to do everything to ensure each customer progresses well and feels supported through each step. It's important to make sure that we can address these concerns and do what we can to help as soon as possible. We would love to look into this further and chat more about your questions and concerns. Our team is available to speak via phone call at (877) 298-3669 Monday-Sunday, 8 AM-6 PM MST. Please give us a call and let's make sure you are being taken care of!

Mar. 31st, 2022

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Eric brazel Fort Collins, CO

I've had issues with my aligner since the beginning. The first aligner didn't fit. Then my aligners had to be redone. I got those aligners and have used them and they're still not doing anything to my teeth.

3 years ago

Reply from byte

Hello Eric! Our goal is to make sure that our customers have an enjoyable experience through every part of the process. If there are any concerns regarding progression or quality of the aligners, our Professional Care Team is here to help. Customers can schedule a phone or video conference at any point during treatment through their customer portal. We recommend this if there are any lasting questions or concerns. It is important to us to get every customer to their new smile in a quick and safe way. Please reach out to us at support@byteme.com or give our team a call at (877) 298-3669 to further address any concerns you are experiencing. We look forward to connecting.

Mar. 28th, 2022

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Erica Mullet Ashley, MI

I feel like they're an effective way to straighten teeth, but its been a bigger longer hassle than I originally expected.

3 years ago

Reply from byte

Thank you for your feedback Erica, we appreciate you and the value you bring.

Mar. 21st, 2022

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Shabria Martin Evansville, IN

Not satisfied with my treatment plan, the way my teeth have moved not customer service. Didn't even get to finish my treatment plan and they don't give refunds. I wasted over $2,000 to still have crooked teeth and an unfinished treatment plan.

3 years ago

Reply from byte

Hi Shabria, we want to make sure each customer is getting to their new smile in the safest and best way possible. Sometimes teeth are more stubborn than we expected and take longer to move. Our team should be sending you check-in emails every 2 weeks to make sure everything is progressing as projected. Those emails can sometimes get stuck in a junk or spam folder. If you haven't been seeing those emails, let's check that out right away. Please reach out at 877-298-3669 during normal business hours MST Monday-Sunday and our team would be happy to assist! If none of our representatives are available, please select the callback option so the next available representative can give you a call back.

Mar. 31st, 2022

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Sophia Dudgeon New York, NY

Easy to use and price felt right, customer service was helpful but not overbearing. This isn't complicated, byte makes it easy.

3 years ago

Reply from byte

We sure love to hear about this, thank you Sophia!

Mar. 21st, 2022

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Tasha Joern Fargo, ND

They have help me with all my needs. I have had to take a few impressions and they helped me right away

3 years ago

Reply from byte

This is great to hear! Thank you for sharing, Tasha.

Mar. 17th, 2022

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Mary Carnegie, PA

I love my results. I just wish it did not take so long to get new retainers in. Unfortunately, even in a case, they are very appealing to my dog.

3 years ago

Reply from byte

We're so excited to follow you along on this Byte journey. Our team is here for you every step of the way so if you have any questions, don't hesitate to reach out :) P.S- If your dog manages to seize the case, please reach out to our Customer Care Team asap!

Mar. 22nd, 2022

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LATISHA HART Portland, OR

no contact from the byte team, emails stating calls would be coming to check-in but nothing received. my tx has all been self paced since you can't ever get a live person on the line timely

3 years ago

Reply from byte

Hi Latisha, we are always looking for ways to improve the customer experience so we appreciate you taking the time to leave this feedback. We want every customer to feel supported throughout the whole Byte journey. It's important to make sure that we can address these concerns and do what we can to help as soon as possible. We would love to look into this further and chat more about your questions and concerns. Our team is available to speak via phone call at (877) 298-3669 Monday-Sunday, 8 AM-6 PM MST. Please give us a call and let's make sure you are being taken care of!

Mar. 18th, 2022

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Brigitte Spears Fairbanks, AK

Because I'm stuck with a $2000 bill and my teeth are still exactly the samw. I am so very disappointed and upset I don't even use them anymore and I'm paying a muffler bill for nothing!!!!!! my bike doesn't even work

3 years ago

Reply from byte

Hi Brigitte, we want to do everything to ensure each customer progresses well and feels supported through each step. It's important to make sure that we can address these concerns and do what we can to help as soon as possible. We would love to look into this further and chat more about your questions and concerns. Our team is available to speak via phone call at (877) 298-3669 Monday-Sunday, 8 AM-6 PM MST. Please give us a call and let's make sure you are being taken care of!

Mar. 18th, 2022

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Micaela greene Thornton, CO

Great results and convenient process. Super user friendly and easy to follow. All byte staff were super helpful.

3 years ago

Reply from byte

Micaela, we sure love hearing these things for our customers!

Mar. 22nd, 2022

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Leidy Paulino Danbury, CT

It's not very comfortable to pull them out every time you need to eat or snack but with consistency they do yield great results

3 years ago

Reply from byte

Leidy, you could say that again! The best part is how you can still eat all of your favorite foods and drinks without worrying about brackets getting in the way!

Mar. 21st, 2022

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Stephanie Heguy-garza Denver, CO

It's very difficult to get any support after you buy the retainers. I had issues with them my teeth moving in one day and after wearing the final retainers my teeth were still not where they needed to be. The told me to go back and wear retainers from weeks before just give me the run around.

3 years ago

Reply from byte

Hi Stephanie. At Byte, we know how important communication is and we always strive to be open and transparent. We would love to look into this further and chat more about your questions and concerns. Our team is available to speak via phone call at (877) 298-3669 Monday-Sunday, 8 AM-6 PM MST. Please give us a call and let's make sure you are being taken care of.

Mar. 28th, 2022

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Jimmy Velez San Clemente, CA

Definitely transformed my teeth and it was a lot cheaper than traditional braces and even Invisalign

3 years ago

Reply from byte

Thank you! Have you heard about our referral program yet? Head over to https://www.byte.com/pages/refer to see how you can get $100 for referring your friends and family!

Mar. 17th, 2022

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Carolyn Holt Des Moines, IA

It didn't do the job I was promised. My teeth did not change much and then after I completed within a month my teeth were right back to the way before. Was not at all happy with the results.

3 years ago

Reply from byte

Hi Carolyn, we want to make sure each customer is getting to their new smile in the safest and best way possible. Sometimes teeth are more stubborn than we expected and take longer to move. We would love to look into this further and chat more about your questions and concerns. Our team is available to speak via phone call at (877) 298-3669 Monday-Sunday, 8 AM-6 PM MST. Please give us a call and let's make sure you are being taken care of!

Mar. 31st, 2022

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Adrienne Harbarger Oak Park, IL

Customer service is awful!!! Treatment took 3 times as long as advertised. Been wearing aligners for almost a year and I'm still not done. Too much waiting to get in touch with a professional.

3 years ago

Reply from byte

Hi there. We are always looking for ways to improve the customer experience so we appreciate you taking the time to leave this feedback. We want every customer to feel supported throughout the whole Byte journey. If at any time you are unable to connect with our team, please give us a call at 877-298-3669 or send us a direct message through Facebook and our team would be happy to assist.

Mar. 17th, 2022

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Esther Baumann Mansfield, OH

Teeth straight but bite is off. You get what you pay for cheaper than invisiline but with byte, you don't get customer service that responds personally to you

3 years ago

Reply from byte

Hi there, we appreciate your feedback and want to do everything to ensure each customer progresses well and feels supported through each step. If there are any concerns regarding progression or quality of the aligners, our Professional Care Team is here to help. Customers can schedule a phone or video conference at any point during treatment through their customer portal. We recommend this if there are any lasting questions or concerns. It is important to us to get every customer to their new smile in a quick and safe way. Please reach out to us at support@byteme.com or give our team a call at (877) 298-3669 to further address any concerns you are experiencing.

Mar. 18th, 2022

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Lorraine R Lee

They are, decent priced, but I had to do a second round cause the first round didn't work, BUT, it was free for the second round

3 years ago

Reply from byte

Hi Lorraine, our goal is to make sure that our customers have an enjoyable experience through every part of the process. If at any time you are unable to connect with our team, please give us a call at 877-298-3669 or send us a direct message through Facebook and our team would be happy to assist.

Mar. 18th, 2022

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Pauline Jordan Jackson, TN

This company is the WORST! I hate it and if I could report them to someone, anyone I would. There is NO WAY to get ur money back if this product doesn't work for you. I have legitimate medical proof and they completely DENIED any refund! My advice: RUN!!!

3 years ago

Reply from byte

Hi there, we want to do everything to ensure each customer progresses well and feels supported through each step. It's important to make sure that we can address these concerns and do what we can to help as soon as possible. We would love to look into this further and chat more about your questions and concerns. Our team is available to speak via phone call at (877) 298-3669 Monday-Sunday, 8 AM-6 PM MST. Please give us a call and let's make sure you are being taken care of!

Mar. 17th, 2022

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Budi Setiawan Irvine, CA

I have a bad result. I have done using aligner until #15. Due to un positive result, byte asked me to back track using number 4 which is I didn't expect back track. Overall I'm not satisfied with the result and waste my money.

3 years ago

Reply from byte

Hi Budi, our goal is to make sure that our customers have an enjoyable experience through every part of the process. Sometimes teeth are more stubborn than we expected and take longer to move. We want to make sure that we can address these concerns and do what we can to help as soon as possible. Please give our team a call at (877) 298-3669 so that we can look into this further, we're standing by for support.

Mar. 18th, 2022

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Ebony Juakali West Monroe, LA

Very easy to use. Very affordable. However my top aligner was missing my last two molars which made him very uncomfortable for the entire 13 weeks.

3 years ago

Reply from byte

Ebony, we appreciate you sharing this with us. Our goal is to make sure that our customers have an enjoyable experience through every part of the process. We want to make sure that we can address these concerns and do what we can to help as soon as possible. Please give our team a call at (877) 298-3669 or send us a DM on our social platforms such as Instagram and Facebook.

Mar. 22nd, 2022

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Cherylin Pauly Buffalo, NY

I did not have success with the Byte at Night. When my aligners weren't working, it took over a week to get a response. They did send another set but again they did not work. I was told I could not get a refund.

3 years ago

Reply from byte

Hi Cherylin, Hi there, we want to do everything to ensure each customer progresses well and feels supported through each step. It's important to make sure that we can address these concerns and do what we can to help as soon as possible. We would love to look into this further and chat more about your questions and concerns. Our team is available to speak via phone call at (877) 298-3669 Monday-Sunday, 8 AM-6 PM MST. Please give us a call and let's make sure you are being taken care of!

Mar. 18th, 2022

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Zach Ford Independence, MO

they are helpful and i have had no trouble with them or nothing and i open their service and how they fit nice

3 years ago

Reply from byte

Thank you so much Zach! We are so excited for you!

Mar. 16th, 2022

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Ariel Albuquerque, NM

My teeth improved but not nearly as much as I'd hoped. I didn't feel like they followed up or listened to my problems. I really wish I'd put the money towards braces.

3 years ago

Reply from byte

Hello Ariel, our goal is to make sure that our customers have an enjoyable experience through every part of the process.If there are any concerns regarding progression or quality of the aligners, our Professional Care Team is here to help. Customers can schedule a phone or video conference at any point during treatment through their customer portal. We recommend this if there are any lasting questions or concerns. It is important to us to get every customer to their new smile in a quick and safe way. Please reach out to us at support@byteme.com or give our team a call at (877) 298-3669 to further address any concerns you are experiencing. We look forward to connecting.

Mar. 18th, 2022

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Dan Sherman Oaks, CA

Customer service is TERRIBLE. Incredibly slow shipping rates. Every single package had to be resent because I never received it. They kept mixing up mine and my boyfriends sample and then throwing them away. We had to redo the initial impression kits 4 times because of this.

3 years ago

Reply from byte

Hi Dan, we are sorry to hear about the mix-up! We want to make sure everything stays accurate on every customer's account to avoid any issues. With any further concerns, please give us a call at 877-298-3669.

Mar. 11th, 2022

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Whitney Woods Denver, CO

Seriously aggressive marketing until you become a customer, then 1 check in along the way and then radio silence. Not a lot of followup or true care that you are happy with the final results.

3 years ago

Reply from byte

Hi Whitney , once treatment has started, we send periodic check-in emails to make sure everything is progressing as projected. Those emails can sometimes get stuck in a junk or spam folder. For any questions or concerns regarding this, please reach out at 877-298-3669 during normal business hours MST Monday-Sunday and our team would be happy to assist! If none of our representatives are available, please select the callback option so the next available representative can give you a call back.

Mar. 15th, 2022

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Natalie Dutack Saint Francis, WI

Inconsistent quality issues with aligners. Due to the virtual portion of the process it takes a long time to get replacemets for cracked or defective aligners.

3 years ago

Reply from byte

Hi Natalie, we appreciate your feedback and want to do everything to ensure each customer progresses well and feels supported through each step. If there are any concerns regarding the progression or quality of the aligners, our Professional Care Team is here to help. We want to take a deeper look into this. Please reach out to us at support@byteme.com or give our team a call at (877) 298-3669 to further address any concerns you are experiencing. We look forward to connecting.

Mar. 14th, 2022

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Crystal M Craig Richmond, IN

Great experience. Love how my teeth turned out. However my retainers cracked and broke after a month of wear. Should be made stronger.

3 years ago

Reply from byte

Hi Crystal, we would like to look into this and provide the best next solution. Please send us a DM over Facebook or Instagram!

Mar. 15th, 2022

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Mary Catherine Turcotte Madison, MS

I had problems with my mouth and wasn't able to do the treatment and they refunded my all of my money

3 years ago

Reply from byte

Thank you, Mary ! We are so happy to hear that our team has been there for you to help with any questions you've had :)

Mar. 15th, 2022

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Kaley cruz Naugatuck, CT

Byte does not work ! Don't waste your money on this product. I expressed so much comfort, the impressions never even fit. I tried calling customer service to get my money backs and no body cared to reach out. They are all about money !

3 years ago

Reply from byte

Kaley, we hear your concerns and want to reassure you that we are here to provide the best solution. We would like to look into this further, since we are limited in how much we can share over public platforms- please send us a DM over Facebook or Instagram.

Mar. 11th, 2022

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Mark Volz Olathe, KS

You took advantage of us. We had very poor customer service. Several changes in CS reps and delays in follow up communication. We were left to figure it out ourselves, no one walked us thru your process. It was a gift to my wife and no one ever talked to her, she will not wear a retainer that puts a gap in her teeth.

3 years ago

Reply from byte

Hello Mark, thank you for reaching out we hear your concerns and would love to look into this further to provide the best solution- please send us a DM over Facebook or Instagram to chat.

Mar. 11th, 2022

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Shantiki N McCall Columbus, OH

Communication can be a little better. I had problems in that area for a bit. Over all the company is fabulous.

3 years ago

Reply from byte

Yay! We are so happy to hear this, thank you for sharing!

Mar. 4th, 2022

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Janet Burgett Chariton, IA

I cannot seem to get anyone to send me my last sets of aligners. I started over on Week 8 back in August. My teeth are very satisfying to me I am pleased with the progress, but I can't seem to get anyone to understand I want the aligners sent and now.

3 years ago

Reply from byte

We want to make sure each customer is getting to their new smile in the safest and best way possible. If any questions arise regarding the fit of aligners, that is where our Professional Care Team comes in. Sometimes teeth are more stubborn than we expected and take longer to move. Each customer has the option to schedule a phone or video call through their customer portal with our Professional Care Team. We would also recommend giving our team a call at 877-298-3669 for immediate assistance.

Mar. 11th, 2022

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Cara Groveport, OH

Complete garbage. I received retainers that didn't fit. No one was willing to help me. Wanted me to keep sending pics of my teeth when I sent them 3 times. Kept receiving "how are we doing" emails. Wouldn't send another mold kit to fix. Still paid full price for something I couldn't use.

3 years ago

Reply from byte

We want to make sure each customer is getting to their new smile in the safest and best way possible. If any questions arise regarding the fit of aligners, that is where our Professional Care Team comes in. They are able to advise as well as make any necessary adjustments to treatment plans. Each customer has the option to schedule a phone or video call through their customer portal with our Professional Care Team. We would also recommend giving our team a call at 877-298-3669 for immediate assistance.

Mar. 11th, 2022

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Evelyn Lopez Anaheim, CA

My experience is great. I saw changes after the 4th week and the HyperByte helped a lot with aligning my teeth.

3 years ago

Reply from byte

We are so happy for you! Welcome to the Byte family. We hope you will share your progress pictures with us!

Mar. 4th, 2022

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Jessica carsillo Moorestown, NJ

Poor delayed communication. My treatment is taking FOREVER. They should get an app that sends notifications for checkins and ask for updates, it's just poor.

3 years ago

Reply from byte

Hi there. At Byte, we know how important communication is and we always strive to be open and transparent. We would love to look into this further and chat more about your questions and concerns. Our team is available to speak via phone call at (877) 298-3669 Monday-Sunday, 8 AM-6 PM MST. Please give us a call and let's make sure you are being taken care of!

Mar. 4th, 2022

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Lauren Lowell, IN

Byte was terrible. I went through 3 different refinement aligners. 1 year later and I've "completed" treatment. I told them I am unhappy with the results, as I see ZERO results. No response. I told them I want a refund. No response. Save your money and get Invisalign or traditional braces.

3 years ago

Reply from byte

Hi there Laure, thank you for your feedback. We want to make sure each customer is getting to their new smile in the safest and best way possible. If any questions arise regarding the fit of aligners, that is where our Professional Care Team comes in. Sometimes teeth are more stubborn than we expected and take longer to move. Each customer has the option to schedule a phone or video call through their customer portal with our Professional Care Team. We would also recommend giving our team a call at 877-298-3669 for immediate assistance.

Mar. 11th, 2022

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Verified Customer

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Amanda Lancaster, NY

Great customer service when needed, excellent results for a fraction of the cost for competitive invisible retainers.

3 years ago

Reply from byte

Thank you so much for sharing. We are so happy for you!

Mar. 4th, 2022

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Alicia Hammock Jamestown, TN

The customer service in the beginning was great. It became lackluster and even lacking towards the end. The aligners worked and did their job.

3 years ago

Reply from byte

Thank you so much for sharing this feedback with us. We are always looking at ways to improve our customer experience.

Mar. 4th, 2022

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Anna Fletcher Athens, OH

My teeth are straight, it look very little time, company was very responsive, and inexpensive compared to other services!

3 years ago

Reply from byte

We are very happy to hear this! We hope you share before and after pictures with us.

Mar. 9th, 2022