Landmark Home Warranty Reviews
7.2
Overall Score
Verified Customer
Review Source
Ben Ekburg Boise, ID
I started my home warranty in the spring and requested a pre-season tune-up. Poor communication prevented the job from happening, and I missed my opportunity for a preseason tune-up. I had to request a unique service other than a tune-up to get a technician to my house. Landmark Home Warranty's contractor did a poor job, so I had to have them fix their shoddy work. I requested a pre-season heater tune-up in July to avoid having the same experience. The Landmark Home Warranty representative recommended this. I still have not received an appointment or communicated with the contractor to make an appointment. According to an online review of the company used, it does not work well with Landmark Home Warranty customers, and I should avoid them. Upon contacting Landmark to change contractors, I discovered that Landmark only has two options for contractors who can perform tune-ups, and the Landmark Representative made my appointment without asking me. These are basic services offered by Landmark Home Warranty, and they have been nothing but headaches for me.
3 years ago
Reply from Landmark Home Warranty
Dear Mr. Ekburg, Thank you for bringing this information to our attention and allowing Landmark the opportunity to review your situation firsthand. Customer satisfaction is our number one priority and we sincerely regret the frustration. We have left you a voice message seeking to address your concerns and offer our personal assistance. Thank you again for your consideration. Landmark Home Warranty
Sep. 27th, 2022
Verified Customer
Review Source
Kenneth Smith Goodyear, AZ
I made a request for service on Saturday because our pool pump stopped working sometime Friday afternoon. I received an email Sunday that I would be contacted within 4 business hours. Monday morning I get another email that states that I will be contacted by a different company within 4 business hours. Nothing happened. I called both companies, neither answered. Left voice message for company number 2. Called Landmark to see which company I should expect to contact me. I gave up after 20 minutes on hold and called back an hour later. Sat on hold for about 2 hours and 15 minutes and finally gave up. I sent an email to customer service for them to call me. That never happened. Today Tuesday, I called both companies again and left a message with company 2 again. Then I called Landmark customer service again, and this time it offered me to leave a call back number. Hours later Landmark finally called and offered to follow up with the service company. I was on hold again for quite some time. The Landmark rep comes back on the line and tells me that the service company will call me later today to schedule an appointment for possibly Thursday or Friday. Again no call. I did receive a text stating that they will be here on Thursday between 8:00am and noon. No call or consideration for my schedule whatsoever. By the time they get here, if they come, my pool pump will have been off for 6 days, and who knows when it will ever be repaired.
4 years ago
Reply from Landmark Home Warranty
Dear Mr. Smith, Thank you for bringing this information to our attention and allowing Landmark the opportunity to review your situation firsthand. Customer satisfaction and servicing our valued homeowners as quickly as possible remains at the forefront of our priorities, and we sincerely regret the frustration. Repairs have been authorized and additional parts have also been ordered to complete repairs, and we are actively monitoring your service request through resolution. Thank you again for your consideration and allowing Landmark the opportunity to serve you. Landmark Home Warranty
Jul. 23rd, 2021
Verified Customer
Review Source
M Paramore
I am wasting money for a product that does nothing for me. Why pay for a home warranty and 70 dollar service fees if they warranty company is not actually going to do anything for me? I have used it twice now and both times they have come back and said "sorry but no we won't do anything for you." It's a waste of time and money. The customer service on the phone is awful. I had to wait on hold for 20 minutes just for an agent to tell me they would call me back in 30 minutes. Then rather than fixing and solving problems on the phone I had to wait an additional 4 hours for someone to call me back again. I would never recommend this service to anyone.
6 years ago
Reply from Landmark Home Warranty
Dear M Paramore,
Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear that you feel this way. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at .
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear that you feel this way. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at .
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Jul. 11th, 2019
Verified Customer
Review Source
K Sarno Lincoln City, OR
Problem with a dishwasher. Landmark sent one group to fix it. We paid the $60 for the visit, but the dishwasher wasn't fixed. Called again and Landmark sent a second repair group (Landmark stopped using the first group that was sent). Again we paid the $60 for the house visit. Again the dishwasher was not repaired. We asked to have the dishwasher replaced. We had 2 choices. Choose $266 in cash or a GE dishwasher that has the same specifications as the machine we currently have. The $266 is no where enough to buy a new dishwasher. That is the cost of the dishwasher to Landmark and they get a discount. The new machine they offered did not get good rating, and Landmarked only offered $65 for installation. I called the 2nd repair person to find out what he would charge for installation. At $90/hour and an estimate of 1.5 to 2 hour estimate to de-install, install and cart away the old, plus materials, I was looking at an installation cost of $130 - $200. The $65 for installation would not cover that. I called Landmark to explain my concerns ($266 not enough to purchase a dishwasher, the poor rating of the offered replacement, and the out of pocket cost for installation.) After a discussion with a manager, who had the authority to make decisions, I asked to offset my costs by reimbursing me for the $120 out of pocket I spent to have the 2 repair people come to the house and not fix the washer. I was flatly denied. I was very disappointed in the lack of flexibility. So with the cost of the policy $400+, $120 for the repair visits and now, possibly an installation cost of $150, $670 is not worth having the insurance. I could have purchased a dishwasher of my choice (more highly rated and better quality) and installation for less than $670. I will not be renewing my policy.
7 years ago
Reply from Landmark Home Warranty
Dear K Sarno,
Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear of your experience with your dishwasher. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at .
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear of your experience with your dishwasher. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at .
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Oct. 5th, 2018
Verified Customer
Review Source
Holly Flower Mound, TX
I have done a service request through them 2x now for same issue, a backup that was causing leaks. I paid fee and none of the plumbers sent fixed issue. I was given the run around, different info by each rep I spoke with, and not helped at all. They didn't even offer a refund on the service fee for the plumber who came out and said he couldn't fix it because he didn't have the time to look for the clean outs. I ended up sending $400 out of my own pocket for a plumber so I could have a functioning toilet and shower, who also found 3 clean-outs with no issue, one was clearly visible in the back of the house. Landmark is a scam and has horrible customer service, my realtor has already quit recommending them.
7 years ago
Reply from Landmark Home Warranty
Dear Holly,
Thank you for providing us with your feedback, we will be using this feedback for our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear of your experience with your drain line stoppage. I would like the opportunity to review your service request in more detail to better address your concerns. Please reach out to me directly at .
Sincerely,
Cheyenne Rapier
Customer Relations Manager
Thank you for providing us with your feedback, we will be using this feedback for our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear of your experience with your drain line stoppage. I would like the opportunity to review your service request in more detail to better address your concerns. Please reach out to me directly at .
Sincerely,
Cheyenne Rapier
Customer Relations Manager
Sep. 25th, 2018
Verified Customer
Review Source
Kelly who paid $7300 for an A/c because Landmark wanted me to sit in 111 degrees for 30 days.
I live in the Desert where it's extremely HOT in the summer. I woke up one day at 4:30 am and my house was 77 degrees instead of 72. I called Landmark who could care less about the broken A/C. By the time I left my house, it was 84 degrees and climbing. Obviously I couldn't stay here with 2 small dogs when the temp was going to be 111 degrees. Landmark says it's not an emergency until it's over 100 degrees for 24 hours.I snapped at the customer service rep I believe is in the Phillipines and he gave me the number of an A/C person to come out. I found it odd that i had to call the person they chose, but that was just the beginning of their "odd" rules. A/C man comes out, says I have a bad compressor, it's burned to the ground, and he will contact Landmark and I'll get a new compressor or a new A/C unit. I believe this was on a Monday. Tuesday I call Landmark to check on the status. They tell me they haven't received the diagnosis from the A/C guy. I ask how long it's going to take and they tell me the contractors have 48 hours to turn in the diagnosis. Remember, it's 111 degrees outside. I called an A/C company and asked them if I needed a new unit(because I didn't want a new compressor on an 11 yo A/C unit) when could I have one installed. She said if they had one in stock, I could have it installed the next day.That was on Tuesday. On Wednesday the company I had called and scheduled an appointment with came, installed my A/C, and when they finished, it was 99 degrees in my house! My dad was at my house while the A/C people worked and while he was here on Wednesday afternoon, the A/C man Landmark chose showed up at my house! He wan't there to fix anything though. IDK why he came to my house! He didn't have an A/C unit so why be at my house when you could be sending the diagnosis to Landmark? I have chronic migraines and can't be in the heat. Landmark doesn't give a crap about anything except $$$ and weaseling out of fixing things by making people wait THIRTY DAYS FOR A DIAGNOSIS.Read other reviews on Landmark and you will see.Ironically after my A/C fixed and I was making a medical appt, the person helping me lives near me, has a home warranty, her A/C went out, and her warranty company took THIRTY days to give her a new A/C. I've read numerous reviews with 30 day waits. I also find it bizarre that Landmark orders the parts for repair then sends them to the contrator. Why can't the contractor buy the part so things get fixed quicker? Because then that would cut the 30 days down, 111 degrees, 99 degrees in the house, and I'm suppose to sit here for 30 days? Am I in North Korea? I'm pretty sure prison would be cooler than 99 degrees.So I paid $7320 for a new A/C. If I waited for Landmark to be honest and do their job, I'd be in the hospital and my dogs would be dead. Think I'm joking? There's a review where someone's dog died. Veteran's Affairs motto is "Deny til they die". Landmark's motto is"Stretch the time out as far and as long as you can so customers are forced to pay out of pocket.I didn't pay for this worthless warranty. My realtor gave it to me, I think home warranties aren't worth the paper they're printed on. I have an appt w a Plumber and never thought of calling Landmark. They're a waste of time and their customer service reps are rude and not helpful.
7 years ago
Reply from Landmark Home Warranty
Dear Kelly,
Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear of your experience with your A/C unit. I would like the opportunity to review your service request in more detail to better address your concerns. Please reach out to me directly at with your property address.
I look forward to hearing from you.
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear of your experience with your A/C unit. I would like the opportunity to review your service request in more detail to better address your concerns. Please reach out to me directly at with your property address.
I look forward to hearing from you.
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Sep. 12th, 2018
Verified Customer
Review Source
George Hern
Have had nothing but arguing back and forth about is something covered or not. Most people, myself included are under the assumption that if something is broke or doesn't work correctly to call and have it looked at and repaired. Since we closed on our house back on June 8th, we have submitted 3 requests and all I ever get from you guys is that is a preexisting condition so it isn't covered. If you don't cover those items for repair that leaves a huge hole for the new home owner. We pay a large amount on our loan just to get into the house and then we get nickel and dimed by the warranty people to get broken things fixed. I have had a aweful experience with your company and would never tell anyone I know to use your firm, quiet the opposite as I would tell them to run from your firm !
7 years ago
Reply from Landmark Home Warranty
Dear George,
The warranty expects that all covered systems are in good and safe working order at the time of the effective dates. We will cover for failures due to normal wear and tear from your usage.
Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear of your experiences with our service. If you have any further questions or concerns, please do not hesitate to reach out to me directly at .
Sincerely,
Tiffany Nguyen
Customer Relations Manager
The warranty expects that all covered systems are in good and safe working order at the time of the effective dates. We will cover for failures due to normal wear and tear from your usage.
Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear of your experiences with our service. If you have any further questions or concerns, please do not hesitate to reach out to me directly at .
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Aug. 16th, 2018
Verified Customer
Review Source
Stephanie Pratt
We just bought our first house this February and when we called for our AC to be repaired. Our AC had not been working for a week and it had been 80 degrees in our house that whole time. They first sent us someone who called late the next day to tell us they didn't even service our area. Then I had to wait two more days to even be contacted. Then Someone came out today and told us that there was a blockage that was preventing our AC from working and that there would be a big process that needed to happen in order for it to be fixed. Landmark HW didn't approve it because of it being 'maintenance'. I am extremely disappointed in our home warranty because we have the most expensive warranty and when speaking to the representative he let me know the HUGE list of exclusions. I am so upset because apparently it's going to cost up to $2000 out of my pocket to do the repair.. don't understand the point of a home warranty when I had to pay $70 for nothing!
7 years ago
Reply from Landmark Home Warranty
Dear Stephanie,
Thank you for taking the time to share your experience. I am sorry to hear of the frustrations this has brought you.
There is debris blocking and restricting the air flow and freon flow of your unit. The contractor would need to flush the lines to clear the restriction. He will then need to fill the unit back up with freon. The warranty will only cover up to $20.00 per pound of freon. The remaining cost would be your responsibility. Unfortunately, the warranty does not cover to maintain your unit as that is a responsibility of our homeowners.
I would be happy to go over any coverage details you may have. You can reach me directly at .
I look forward to hearing from you.
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Thank you for taking the time to share your experience. I am sorry to hear of the frustrations this has brought you.
There is debris blocking and restricting the air flow and freon flow of your unit. The contractor would need to flush the lines to clear the restriction. He will then need to fill the unit back up with freon. The warranty will only cover up to $20.00 per pound of freon. The remaining cost would be your responsibility. Unfortunately, the warranty does not cover to maintain your unit as that is a responsibility of our homeowners.
I would be happy to go over any coverage details you may have. You can reach me directly at .
I look forward to hearing from you.
Sincerely,
Tiffany Nguyen
Customer Relations Manager
May. 22nd, 2018
Verified Customer
Review Source
Anil Dhungel West Jordan, UT
The service was given to me when I bought the house. I've had to use the warranty several times, but they have a hard time listening to me. I've been having problems with my garbage disposal, and I know it's something to do with the electrical bits. They sent out an electrician to check it out but when he arrived he said it wasn't an electrical problem and left. I had to call them again and they sent out a plumber. He said it was not a plumbing issue either! I went ahead and plugged the garbage disposal into a different circuit and it worked, so I knew it has something to do with the electricity. I tried to tell them but they wouldn't listen to me. When I finally got them to send me someone they said they would be there within 30 days and it took him 2 weeks to get back to me. They just don't follow through with their services. I've had to wait on them up to 2 weeks to hear back from them before and sometimes I don't hear back from them at all. I still have a cooler in my fridge that is broken and that they haven't gotten around to fixing. Same thing with my furnace, but that one the man that came to check it out said that there was nothing wrong with it and still wanted me to pay him for that! I had to argue to avoid paying those $60.
8 years ago
Verified Customer
Review Source
Georgina Saksa Las Vegas, NV
I got it some 2 years ago when I was buying my house. In general they are very good and everything, but I just have issues with how the company itself works. One of the major issues we had was when our toilet stopped working. I called their contractor, he came out, I paid the $70 fee and he replaced something within the toilet. While he was there everything worked fine but the very next day it just stopped working. They sent out someone else that basically said we needed to replace the toilet. They wouldn't do it for me but offered me $100 to go towards doing it. That doesn't really cover much, especially after I already paid their $70 fee and the monthly payment for the warranty itself. In the end, I basically just have $30 to go buy a new toilet and hire a plumber to install it. Landmark did nothing but bill me. They don't do what they're supposed to do.
8 years ago
Verified Customer
Review Source
Anonymous Richardson, TX
Considerable neglect, disorganization, and inconsideration for their customers. Literally cant beg someone to communicate with you. Spent 6 months, all of summer with no air conditioner, spent over $1500 plus two years of premiums...not happy with literally anything. I've missed 10 days of work spent over 8 hours on the phone and they want me to update my review. Their contractor literally threatened to yank out my air conditioner and leave me without ac again bc landmark didnt communicate they would cover $240 for freon. Their staff is negligent, their contractors are literally threatening, and they took every possible avenue to not fix the probem, thereby allowing me to suffer and ultimately pay for something that should have been covered bc they wanted to nickel and dime temporary solutions. Apparently they can do everything posisble to not fix the unit, refuse to call it a total loss, refuse to help with any communication or appointment, refuse to allow me to speak to a supervisor, and take WEEKS between emails and calls. I will never never recommend this service to anyone that needs reliable, respectful considerate treatment. There were literally dozens of people involved that failed me in every way
8 years ago
Verified Customer
Review Source
Isaac Thomas Little Elm, TX
The customer support is very good but, you know, their deals are not that great. They promised a lot of things when you buy their policy, but most of the time they won't go through with that. I just had my air-conditioner go out, and I called them. They sent somebody over here, he looked at the problem and said that we needed to replace the compressor. I had this company for a long time so I thought it would go as usual, you know. I thought that since I was paying a lot of money they would just cover it. They said that we needed compressor fluid, and that wasn't covered and it was $20 per pound. They also gave me a bill for $1200 or $1100 and even after that I had to pay for the rest of the fees, almost $1400. I thought that they would cover what they said they would as long as I paid the deductible, but it wasn't like that. I bought the policy to ensure that our appliances, the air-conditioning, heating, and cooling were all covered, but in reality it's nothing but a fake promise.
8 years ago
Verified Customer
Review Source
SH Meridian, ID
It has been pretty terrible. They've hired horrible contractors for the two problems that I needed their help with. I had each contractor out here 8 times each, and in both occasions I had to get different contractors. My air-conditioner and my water heater both broke within 3 days after I moved. They were both supposed to be under warranty, so they sent out two people to repair them. For the air-conditioner, the guy came out to replace it, but he didn't do a good job. The air-conditioner started leaking all over my garage because they put in the wrong coil or something. They sent out another contractor that informed me it was all installed correctly. Now I'm waiting for Landmark to fix the problem. The water heater was a whole other problem. The contractor misdiagnosed the problem 3 or 4 times and kept replacing the same parts over and over again. I had to hire a contractor of my own and pay him out of my own pocket to get the problem fixed in one day. It was a significant cost out of pocket, especially because Landmark has been dodging the costs that their little scam artists have caused. I've been dealing with both problems for 3 months by now. On top of that, if you don't trust their contractors, it's extremely difficult to get them to change them. Plus, they don't allow their contractors to work weekends, so if something happens then, you're not going to get them to switch the contractors for you.
8 years ago
Verified Customer
Review Source
J.W. & E.W. Nampa, ID
It has been adequate. The first time we used the service to re-key our house, it all went pretty well. It was very easy and they were very prompt with getting somebody out here for us. Though last time I called them it wasn't that great. It was for an electrical issue that we had with the fan, and someone was sent out. The person that came said that the electrical was not covered under the home warranty, so now I'm wondering why we had to pay the $60 fee for them to come if we were not covered. They should've said upfront that they didn't cover that kind of electrical issues. I sent them out a message about it.
8 years ago
Verified Customer
Review Source
Kevin Cobb Star, ID
Customer service was the worst I've ever experienced. They were not available when they said they would be and I never felt like I had good support. I called one Sunday when we had our air conditioning unit go out. According to the website they said they're available 24/7 so I called them in the evening. It went from ringing, to a recording, back to a ring, to another recording, and then back to a ring. It took 17 minutes and no one ever answered and eventually it hung up. I sent an email but I never received a response. I ended up buying a brand new system for $15,000 instead of staying with them. The only positive is that the company that they sent, Dry Pros LLC, were excellent and wonderful. Though they couldn't fix my unit because they couldn't get anything approved by Landmark though.
8 years ago
Verified Customer
Review Source
Juliana Hernandez Phoenix, AZ
Basically, we had some plumbing issues and they had to cut some dry wall to fix it. They left a pretty huge hole in the ceiling, and mentioned that I would get a $65 credit for the dry wall, but the plumbers forgot to submit the pictures to Landmark. I ended up submitting the pictures myself and he just said 'We're just going to give you $45.' I asked them why, and they said it was because the hole seemed to be 4 and a half feet, instead of the 5 feet that the plumbers had mentioned to them. He wanted me too get a picture measuring the hole, saying that I should ask my neighbors for help when they were all out working. He wanted me to get a ladder, a meter, and measure it, which sounded kind of dangerous to me. It was too much, especially since the plumbers should've been the ones to take the pictures in the first place. In the end I was just like 'forget it' and took care of it.
8 years ago
Verified Customer
Review Source
Gayatri Phoenix, AZ
Our A/C broke down, so we called Landmark, and they sent over a technician. Within 30 minutes of fixing the problem, the A/C started failing again. So we called them, once again, and after the technician left the second time, the air conditioner was failing again. I called them and told them not to send the same technician, yet they still did, so it was not a good experience. Plus, it turned out that our warranty didn't cover the problem that our system had. We spent about 10 days without an A/C, during hot summer days, until I finally hired a company to fix it. It turned out to be that the part that was failing was not the part that Landmark said, so I'm not really happy with them. On top of all of that, their customer service had an attitude when it came to answering my questions.
8 years ago
Verified Customer
Review Source
Cathy San Antonio, TX
It was a true hassle to deal with their customer support, so my experience with them has been poor. I live in a place where the weather is 100 degrees, and when our A/C went out on a Sunday, I placed the claim online and didn't get an answer. When I called back, it was impossible to talk to somebody because I couldn't get past their voice response. I emailed them, asking how to get a hold of somebody through the phone, and they never answered them. They just had me answer a lot of questions before giving me the contractor's information. He never called like Landmark said he would, so after trying to leave him a voice message, I emailed Landmark so they could provide another contractor. Fortunately, the technician was able to squeeze me into their schedule and fix the problem that same day. However, my complaint is with Landmark. I asked them on two separate emails 'please tell me how to get to your voice response because I wish to talk to somebody', and there was no response to that. Then they emailed me, asking why I gave them a 3-star rating! After replying with all the e-mail scheme, they said 'oh, you're supposed to 'reply all' instead of just replying to the person that sent you the email', so now it was my fault they didn't answer my questions! They even sent out a plumber once, but it turned out he wasn't really a plumber. He had a technician on the phone, and wasn't able to fix our problem.
8 years ago
Verified Customer
Review Source
Gina and Charles Hayes Houston, TX
I chose Landmark Home Warranty because it seemed like they covered anything I needed to be covered, but sadly I was mistaken, they do not. Their wait time is ridiculous, around 40 to 45 minutes. Other than that, once you get to someone they're polite, they're professional, and courteous. They did send over a technician twice to fix my A/C, and I had to pay for each time. They had me pay an extra fee to add Freon to my air-conditioner, only to find out that it was the condenser that had to be fixed. Since they didn't want to pay for the coil that the condenser needed, I had to pay about $1,200 for that. I'm just not happy with Landmark. I think there could be more forthcoming in their paperwork, and they should use plain language to clearly state what They're not going to cover. It's misleading how they get people to sign up.
8 years ago
Verified Customer
Review Source
Heidi Sanders Salt Lake City, UT
The issue with my AC took almost three months to resolve. While I appreciate it being replaced and glad that I have a home warranty (debated strongly not to renew) I struggled with high temperatures through the hottest part of the summer with nobody stepping in and fighting for me. I had to do that myself. I got a home warranty to relieve myself of having to deal with home problems as I am extremely busy. Instead, I had to fight constantly to get service and Landmark did not seem to work with American Appliance but left me to contact them. I do not want to be stuck in the middle which is what happened and nobody doing anything and blaming the other. The majority of the time when I call Landmark the employees are very nice. There was one gentleman who seemed to take some initiative and was great to work with. He had great service skills and it is unfortunate that I do not recall his name because I was very impressed with him. My recommendation is that if something is not repaired after the second visit then Landmark needs to step in and assess what the issue is. I never should have had four visits from repair and none fixed the solution. My electric bill was double the amount and that was fighting to keep the indoor temperature at 80 degrees. There were some nights it was 85 degrees inside. It was miserable!
8 years ago
Verified Customer
Review Source
Kelley McGrew Georgetown, TX
Crooked contractor sent to our home- evidently these guys are responsible in some way, when they cannot fix an appliance (according to the contractor) which we found provides an incentive for these guys to lie. Nice folks when you call for phone support, but clearly not committed to solving problems for their customers. I've got an ongoing claim on our dishwasher that's been open for over a month and has required entirely too much time/effort just to defend against the crooked contractor. I've lost any patience, and at this point am committed to sharing the ridiculous experience Landmark has provided.
8 years ago
Verified Customer
Review Source
Phyllis&Ross Cooper Las Vegas, NV
I rated at a very low rate because you took 1 month to approve the work on the dishwasher at 933 Sulphur Springs Lane. Then the customer service person that called me 4 business days after the approval was very rude when I was trying to explain to her that it was not Hawkeye's fault. That the part took 7 - 10 business days to arrive. The customer service rep just continued to say this should have been done I am going to call Hawkeye and have a talk with them. Also, representatives have told me 2 times that they would fix the issues with the online and the fact that 209 Lightning shows 2 times. These representatives also promised a discount on 209 Lightning and I have not received anything yet from Landmark. Landmark must not follow through on the promises that their representatives make.
8 years ago
Verified Customer
Review Source
Asaf Gonzalez Forney, TX
I just looked at the reviews, and that was one of the companies that have okay reviews, so I picked them. The first couple of times everything was okay, until actually 3 weeks go it just went downhill. I needed to use it when my AC ran out, and I called landmark, and it just seems that they just don't really care. They worked with this one contractor, and I never got a phone call, either from the contractor or the home warranty company. I had to call them myself, and it was a just a big old fiasco, so lately it hasn't been good. You call them to find out what's going on, and they promise you that they'll get back with you, or they're gonna get ahold of the contractor, which may never happen, and you end up needing to call the contractor yourself and ask what's going on.
8 years ago
Samantha Perry
Landmark Home Warranty has provided the worst customer service I have ever experienced. We have been without a working water heater for over 5 weeks, and despite numerous calls, follow-ups, and escalations, nothing has been resolved.
This is not just an inconvenience — it’s a serious health and safety issue. I have an elderly family member in my home who has been unable to bathe properly for over a month. This level of negligence is unacceptable and inhumane.
We are now actively looking into legal action for gross negligence and breach of contract. If you are considering Landmark Home Warranty — don’t. They do not care about your well-being or honoring their obligations.
7 months ago
Verified Customer
Review Source
Maria I Pedregon Tucson, AZ
My A/C unit stopped working. The AC company that was assigned to fix the problem only would come once per day and come back a week later,then misdiagnosed the AC problem 3 times. Landmark home warranty was just as bad or worse on this situation. The way Landmark handled this AC problem was very disappointing. I asked to speak to a supervisor several different times and never got a call back. We live in Tucson Az and the temperatures were in the three digits and no one seem to care how miserable we were living in this house with this hot weather.
3 years ago
Reply from Landmark Home Warranty
Dear Ms. Pedregon, Thank you for bringing this information to our attention and allowing Landmark the opportunity to review your situation firsthand. Our top priority is customer satisfaction, and we sincerely apologize for any frustration. We have confirmed that the repairs have been completed and cooling has been restored to the home. Thank you again for your consideration and allowing Landmark the opportunity to serve you. Landmark Home Warranty
Aug. 29th, 2022
Verified Customer
Review Source
Jamal Malik Sugar Land, TX
In one word, "Pathetic". With AC issues I am having Landmark first approved the vendor who gave them a bid, then changed their mind . Clearly to save money they decided to send a different vendor out to "get a second opinion". This after the first vendor ordered the material and parts in my presence, signed a contract with me, and scheduled to start work the next day. Of course my portion of the project around
3 years ago
Reply from Landmark Home Warranty
Dear Mr. Malik, Thank you for bringing this information to our attention and allowing Landmark the opportunity to review your situation firsthand. Our top priority is customer satisfaction and to service our valued members as quickly as possible, and we sincerely regret the frustration. We have confirmed that Landmark has analyzed the diagnosis and explained coverage, and we are also available if we may offer additional assistance. Thank you again for your consideration and allowing Landmark the opportunity to serve you. Landmark Home Warranty
Jul. 11th, 2022
Verified Customer
Review Source
Cheryl Henry Galveston, TX
We've been waiting for several weeks to have our dishwasher repaired. Landmark told me the repair company would contact me; they did not. I called them. The repairman came and had to order a part. After a couple of weeks, I called the repair company and was told Landmark was in charge of ordering a part. We have had no update from Landmark and are still waiting for our dishwasher to be repaired.
4 years ago
Reply from Landmark Home Warranty
Dear Ms. Henry, Thank you for bringing this information to our attention and allowing Landmark the opportunity to review the situation firsthand. Our top priority is customer satisfaction and to service you as quickly as possible, and we sincerely regret the frustration. Please be assured the purchase order for the dishwasher repairs was processed in accordance with the terms of the service plan. Once available, the contractor will arrange an appointment to complete the installation. Thank you for your consideration and allowing Landmark the opportunity to provide you with this additional explanation. Landmark Home Warranty
Oct. 15th, 2021
Verified Customer
Review Source
Erik Franks Mc Kinney, TX
Called them out for an A/C service 03/03/2021. System cleaned and supposedly working well. Fast forward to 08/28/2021, A/C not blowing cold, technician says it’s dirty condenser coils and the motor needs to be replaced. Landmark is denying the claim saying that “cleaning condenser coils is not covered and considered routine” even though, page 2, section A. 1 states specifically “clean condenser coils”. To top it all off I haven’t received any communication FROM landmark about this. I’ve had to call them to query the status each time.
4 years ago
Reply from Landmark Home Warranty
Dear Mr. Franks, Thank you for bringing this information to our attention and allowing Landmark the opportunity to review your situation firsthand and being so receptive to our phone call. Our top priority is customer satisfaction, and we sincerely regret the frustration. Please know we have confirmed repairs were successfully completed and cooling was restored to the home. Thank you again for your consideration and allowing Landmark the opportunity to serve you. Landmark Home Warranty
Sep. 24th, 2021
Verified Customer
Review Source
Thomas Laird Eugene, OR
It took 19 days for the Landmark to notify me that my claim is being denied, which seems like an excessive amount of time. The claim denial is based on a failure of an unwarrantable part (microwave lining). While I understand some things are not covered, they also told me an unknown electronic failure in the unit caused the part in question to fail. It seems to me that they ought to diagnose the "unknown electronic failure" rather than deny my claim based on the damage exhibited.
4 years ago
Reply from Landmark Home Warranty
Dear Mr. Laird, Thank you for bringing this information to our attention and allowing Landmark the opportunity to review your situation firsthand. Our top priority is customer satisfaction, and we sincerely regret the frustration regarding the outcome of your service request. Please note Landmark confirmed the malfunction you were experiencing was not a covered item, and coverage was not extended in accordance with the service plan. Thank you again for your consideration and allowing Landmark the opportunity to provide you with this information. Landmark Home Warranty
May. 27th, 2021
Verified Customer
Review Source
Scott Webber Goodyear, AZ
We needed an air conditioner fixed. It was not working because of a leak in the freon system. Elijah Air charged us 1700 dollars and claimed that Landmark only covered 500. I don't see why we have a warranty when getting our air fixed costed us 3 times what Landmark paid. I since have got a second opinion and they said we were overcharged by Elijah Air by about 1200 dollars.
4 years ago
Reply from Landmark Home Warranty
Dear Mr. Webber, Thank you for bringing this information to our attention and allowing Landmark Home Warranty the opportunity to review your situation firsthand. Our top priority is customer satisfaction, and we sincerely regret the frustration. Please note coverage is not all inclusive, and there may be instances where homeowners incur an out of pocket expense for items not covered by the Landmark plan. Please know we appreciate your understanding with respect to coverage. Thank you again for your consideration and allowing Landmark the opportunity to provide this information. Landmark Home Warranty
Apr. 28th, 2021
Verified Customer
Review Source
Rod Tower
My dishwasher needed a new motor, rather than replace the motor they offered us a new white unit but our unit is stainless steel and there was no offer to replace "in-kind". We then had a shower faucet leak and Landmark would ONLY cover the cost of the new unit plus installation and they would not cover the cost of the exterior wall demo or repair nor would they cover the cost of piping modifications needed for the new faucet. I am still waiting for Tiffany to respond after I detailed our complaints, which she requested in detail
5 years ago
Verified Customer
Review Source
SAJD
Lied to about hot water tank being in stock when I released the order. It was not until 3 days later when I called to check on the status, I was told I would be called back within an hour with an update. When I did not receive a call 3 hours later I called back and I was told that the tank was just ordered that day. Who knows how long it would have been to get my hot water tank if I did not call them back.
5 years ago
Reply from Landmark Home Warranty
Dear SAJD,
Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to see that you feel this way. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at .
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to see that you feel this way. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at .
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Dec. 17th, 2019
Verified Customer
Review Source
Torie Ellison
The service used to be amazing. I am a Realtor and y'all are the company I always refer. Lately, y'all have gone a terrible job of taking care of my clients. I try to call my new rep That I have been assigned to since (I switched Real Estate Offices), and he is absolutely horrible. He doesn't respond when I need help for my clients. Now I am going to have to make the decision on what company to move to for all my clients and myself... :(
5 years ago
Reply from Landmark Home Warranty
Dear Torie,
Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to see that you feel this way. I have sent you a direct e-mail to better assist you.
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to see that you feel this way. I have sent you a direct e-mail to better assist you.
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Dec. 18th, 2019
Verified Customer
Review Source
Trent Smith Bryan, TX
All this company cares about is getting your money. Once they have it, you will have a hard time working with them. Every time we try to schedule someone, they assign us to a contractor that does not work in our area. Furthermore, they are very stuck on all of their rules. If you are in a situation that does not fit their rules, they will not provide you with any flexibility.
6 years ago
Reply from Landmark Home Warranty
Dear Trent,
Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear that you feel this way. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at .
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear that you feel this way. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at .
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Oct. 11th, 2019
Verified Customer
Review Source
Grant Riverton, UT
We paid for them to do a spring checkup on our a/c unit and when it failed a week later after a clean bill of health they expected us to pay thousands of dollars out of pocket to the contractor before they would consider covering anything. We ended up having a reputable contractor come and replace our system on our own dime after a few second opinions
6 years ago
Reply from Landmark Home Warranty
Dear Grant,
I am sorry to hear about your experience. It is not the service we intend to provide. I would like to review your service requests in more detail to better address your concerns. I am unable to find your warranty with your name. Please reach out to me directly at with your property address.
I look forward to hearing from you.
Sincerely,
Tiffany Nguyen
Customer Relations Manager
I am sorry to hear about your experience. It is not the service we intend to provide. I would like to review your service requests in more detail to better address your concerns. I am unable to find your warranty with your name. Please reach out to me directly at with your property address.
I look forward to hearing from you.
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Jun. 20th, 2019
Verified Customer
Review Source
Andrew
They sent a repair guy out, and he reset something, got it working again (for a few days), and said it needed some parts ordered, that he would come out when they arrived. That was about 2-3 weeks ago. Nothing since then. Then I inquire with them today since the issue has gotten worse, and they call me back saying it's denied because the previous owner didn't clean out the duct enough.
6 years ago
Reply from Landmark Home Warranty
Dear Andrew,
Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear about your experience. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at .
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear about your experience. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at .
Sincerely,
Tiffany Nguyen
Customer Relations Manager
May. 30th, 2019
Verified Customer
Review Source
Renee
Because they gave me hassle when I called about my septic system. They told me that what I needed done wasn't covered, then told septic company it was covered. Then only covers $500 once a year for each item.... What if I have another issue with the same thing, for example, my septic... It is still not right and I have to fix it myself because I have used the $500 on my pump that was out. I find this is a waste of money and will not pay next year. I will find someone else.
6 years ago
Reply from Landmark Home Warranty
Dear Renee,
Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear that you feel this way. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at .
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear that you feel this way. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at .
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Feb. 1st, 2019
Verified Customer
Review Source
Jim Asbury Eagle, ID
the actual coverage is somewhat fradulent- if a hot water heater is in need of replacement, the policy covers, however, if the expansion tank, which is a part of the hot water system, is need of replacement, it is not covered. On another home, both ovens need work, yet your office advised that only one was covered as they were side x side ovens, instead of one being above the other. Just nonsense.
6 years ago
Reply from Landmark Home Warranty
Dear Jim,
I am sorry to hear about your experience with Landmark. Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I would like the opportunity to discuss your concerns in more detail to better address them. Please reach out to me directly at with your property address.
Sincerely,
Tiffany Nguyen
Customer Relations Manager
I am sorry to hear about your experience with Landmark. Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I would like the opportunity to discuss your concerns in more detail to better address them. Please reach out to me directly at with your property address.
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Dec. 19th, 2018
Verified Customer
Review Source
Erika Lloyd
Very difficult to get claim started. Multiple times I was on hold for long periods of times. A lot of exclusions . A plumber came and have to rip open the dry wall for repair but landmark would not pay to fix the drywall. They sent me a check for 40$. Try getting anyone to repair anything for 40. Another example ... months of back and forth for them to final say they would not repair the pool.
7 years ago
Reply from Landmark Home Warranty
Dear Erika,
Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear about your experiences with us. I would like the opportunity to discuss your concerns in more detail to better address them. Please reach out to me directly at .
I look forward to hearing from you.
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear about your experiences with us. I would like the opportunity to discuss your concerns in more detail to better address them. Please reach out to me directly at .
I look forward to hearing from you.
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Aug. 16th, 2018
Verified Customer
Review Source
DEE Campbell
From the beginning, customer service, I was told your company would not help me with my ac and I should not bother having my dangerous Freon leak looked at. I have had 3 other ac companies come to look at me ac and non of them need a leak detected to find the source of the leak. Your ac guy was also the highest quote out of any other I received. I only have your company because I purchased a home. The money would be better spent if the home own r had just give me the funds.
7 years ago
Reply from Landmark Home Warranty
Dear Dee,
Thank you for taking the time to rate and review us. I am sorry to hear of your experience with your A/C unit. I would happy to look into the details for your dispatch ticket to better address your concerns. Please reach out to me directly at .
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Thank you for taking the time to rate and review us. I am sorry to hear of your experience with your A/C unit. I would happy to look into the details for your dispatch ticket to better address your concerns. Please reach out to me directly at .
Sincerely,
Tiffany Nguyen
Customer Relations Manager
May. 15th, 2018
Verified Customer
Review Source
Decent Argyle, TX
The wording in the contract is misleading in terms of covering the "pool sweep motor". No one explained that the pool sweep motor itself is not covered under warranty (even though the warranty specifically says pool sweep motor), but rather the pump itself. If that is the case, why not state "pool sweep pump" in the contract. The main reason I purchased the pool add-on was to cover the pool sweep.
7 years ago
Reply from Landmark Home Warranty
Homeowner,
Thank you for the rating! We are sorry to hear that you have had some frustrations in the coverage that is offered. I would like to go over the coverage with you in detail. If you would like further assistance on the coverage options and services you have received, please reach out to me directly.
Thank you,
Cheyenne Rapier | Customer Relations Manager |
Thank you for the rating! We are sorry to hear that you have had some frustrations in the coverage that is offered. I would like to go over the coverage with you in detail. If you would like further assistance on the coverage options and services you have received, please reach out to me directly.
Thank you,
Cheyenne Rapier | Customer Relations Manager |
Jan. 22nd, 2018
Verified Customer
Review Source
Carol Green Valley, AZ'
Pay $40.00 a month for coverage, $80.00 in June for check up on air conditioner, $80.00 for new thermmostat because service man said it was easier to use than programmable, not broke,one. Turned on for heat in November, &100.00 service call because no heat. Serviceman in June installed thermostat for wrong type of heater. Do not trust Landmark with help. I called to cancel, they asked me if I would stay on with them if they returned my $100.00. My answer was NO!!! I felt cheated.
7 years ago
Verified Customer
Review Source
Anonymous Layton, UT
It has been ok. There have been several instances where we had to use the warranty. When our furnace stopped working, they sent out a contractor who worked on it. Though I had to pay the sixty dollars service fee as well as another fee that I was never told about. The problem is that the furnace turns on but it doesn't heat the home at all, so it's useless. I guess that if you have small problems, then it's somewhat helpful, but if you have big problems, don't expect that they will cover everything.
8 years ago
Verified Customer
Review Source
Jerry Jones Flower Mound, TX
Overall, we're not happy with them. One time we had issues with our swimming pool and they said they wouldn't cover the claim because the chemicals were out of balance. The pool had just been opened after winter, and I find it hard to believe that they were able to judge that that easily after we had just bought the home. I won't renew with them when the contract finishes. I'll find another company.
8 years ago
Verified Customer
Review Source
Leticia And Donald A Meyer Chandler, AZ
My recent experiences have been very frustrating. There are many loopholes written in to the contract, so service cannot be provided at all. I've tried to use it several times, but it's usually denied for one reason or another. My roof leak fix was denied because it wasn't in the living quarters. They never explained that to me when I purchased it. The air-conditioning was not repaired for almost a week because it was considered an emergency, even though it's 110 everyday in Phoenix. That is terrible. I will be switching companies once my warranty is over.
8 years ago
Verified Customer
Review Source
Shellia Reed San Antonio, TX
I'm not happy with their service at all. My refrigerator wasn't keeping cool, so I called them. The man that came out said that he needed to replace a part, which he went and reported to Landmark. They denied it and said that the fridge needed to go out completely before they replaced it. It took 3 days for that man to come out to our house and my food went out in that time. I would never recommend it to anybody.
8 years ago
Verified Customer
Review Source
L Mesquite, TX
I had always received excellent customer service until there was a more complex issue and the contrator did not fix it. It took multiple calls for me to actually have the issue resolved and the claims manager that was assigned to the claim never had the decency of returning my repeated requests for her to call me back. Also having to repeat the same information for security verification purposes every single time that I called and when I was transferred to another person was really uncalled for.
8 years ago
Verified Customer
Review Source
James Kafer Schertz, TX
I had Landmark service for almost 4 years. The first three years they were OK, but the last year every time I filed a claim, it seemed that the claims representative's we're trying to find ways to not pay on the claim. The last two claims, the contractor sent were not the best contractors. One missed diagnosed the problem, causing Landmark to deny the claim. When presented with the correct diagnosis, Landmark would not change their stance on the claim. On the second claim, the contractor had numerous charges above what Landmark would pay. However, the claims manager could not explain them.
8 years ago
Verified Customer
Review Source
Daniel Gaumer Houston, TX
Very slow at processing claims. Getting a hold of a live person is basically impossible. They contract out to the worst of the worst contractors. I have $100.00 service call fee and the last issue I called my own plumber and it only cost me $55.00. They hide behind their fine print and do everything they can not to fix the root problem. This company is a scam
8 years ago
Verified Customer
Review Source
Jessica Kuhn Weatherford, TX
They were terrible. They were not helpful, not quick to respond to urgent needs. The ac guy they send to my house tried to tell me that stuff was wrong that wasn't so we had to hire someone else to fix problem and they fixed it in 10 minutes when landmarks guys was there for 4 hours. The plumber did the same exact thing. He said it was a huge problem and it took 3 weeks of no water and no calls back from landmark before we called someone else and they fixed the problem in 2 minutes. Landmark was a huge disappointment and waste of time and money.
8 years ago
