Landmark Home Warranty Reviews
7.2
Overall Score
Verified Customer
Review Source
LISA STALDER
I have had a horrible time getting my service done. I have had to make 3 calls on my hvac system in 6 months. 2 repair 1 tune up. 2 times I was sent to the same contractor that doesn't service my area. Then 2nd call was for leaking ac so they said tune up should fix it,wrong. Then a service call sent to the wrong contractor again. Western finally called and then the ticket was cancelled but landmark emailed me 2 days later saying it was completed though the contractor wasn't scheduled. Contractor no longer had the dispatch and I had to call again. Contractor made it right by coming out today (next day) even though they didn't have a dispatch number associated with the one I gave them. I have spent 180 for my hvac and yet to be fixed (hopefully today) even though I told then there was a leak and a smell of fumes and I have an infant in the home. I need to set up scoutnet call for my garage door though I am skeptical to do it and may end up having to contact someone myself.
6 years ago
Reply from Landmark Home Warranty
Dear Lisa,
Thank you for taking the time to share your feedback. I am sorry to hear about the delays in your service requests. I am pleased that Western was able to go above and assist you properly. I will be sending you a direct e-mail to address your concerns.
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Thank you for taking the time to share your feedback. I am sorry to hear about the delays in your service requests. I am pleased that Western was able to go above and assist you properly. I will be sending you a direct e-mail to address your concerns.
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Jun. 13th, 2019
Verified Customer
Review Source
Anonymous San Antonio, TX
Technically they honored their contract by denying out claim but by picking through the wording literally. We had an issue without our shower drain and it leaked through the kitchen ceiling. They sent a plumber out who diagnosed the problem as the drain but denied any repairs because, "though they cover plumbing, drainage systems and shower fixtures, it does not say specifically that the cover the drain fitting." We were pretty disappointed and felt like they were doing everything they could to get out of the repairs. We will not be renewing our contract and will not recommend them to friends (being active duty military, our friends move into new houses frequently).
6 years ago
Reply from Landmark Home Warranty
Dear Homeowner,
Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear about your experience. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at .
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear about your experience. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at .
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Jan. 10th, 2019
Verified Customer
Review Source
Bob San Antonio, TX
I have had a couple of decent repair calls, but some are really bad. Companies like yours always nail customers with the fine print, exceptions to coverage, and the horrible process. Example #1: I added on my pool pump to my policy for an additional fee. The system started leaking. Because the diagnosis showed the leak was coming from a special metals filter (that the previous owner added) instead of the main pump itself, you deny the claim. Example #2. A/C stops working. Looks like might be a freon leak. Told leak testing is not covered and would cost $200. Also told that even if leak found, still not reimbursed for leak testing. How are you supposed to find the problem? Horrible. Example #3. A/C goes out. Coils need to be replaced. System old enough that can't get parts, so "solution" is to retro fit a different brand of coil, but since it changes the footprint, it requires a new tray and some ducking work. Since these items weren't broke, they weren't not covered even though required for repair. Charged $1200 for the uncovered part. This one is nearly fraud.
7 years ago
Reply from Landmark Home Warranty
Dear Bob,
Thank you for taking the time to share your feedback. Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners. The warranty covers the main components of the covered units. In some cases, the repair or replacement requires parts that are not covered. These parts would need to be taken care of with between our homeowners and the contractors. I would be happy to go over any coverage details that you may have questions on. You can reach me directly at .
Sincerely,
Cheyenne Rapier
Customer Relations Manager
Thank you for taking the time to share your feedback. Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners. The warranty covers the main components of the covered units. In some cases, the repair or replacement requires parts that are not covered. These parts would need to be taken care of with between our homeowners and the contractors. I would be happy to go over any coverage details that you may have questions on. You can reach me directly at .
Sincerely,
Cheyenne Rapier
Customer Relations Manager
Sep. 25th, 2018
Verified Customer
Review Source
Anonymous Round Rock, TX
They were really good for the most part, but they did not communicate well with their own contractors. I had to relay information between them multiple times. My air conditioner broke once, and the contractor said that if it didn't get fix it would start leaking. However, the coil wasn't covered by the warranty, so I had to pay for the coil myself. They also said that they would replace my water softener when it broke. However, even after I went and paid 120 dollars extra to make sure it was covered, they went back on their word. They claimed that it wasn't covered and even reimburse me the 120 dollars that I put in for that. They give you a lot of conflicting information.
8 years ago
Verified Customer
Review Source
Judy Brailsford Brigham City, UT
Some experiences have been good, some have been awful. Labor day weekend, for instance, we had a leak develop in the plumbing underneath the house. They couldn't find an emergency plumber to come out and fix it, so we had to turn the water on and off from the street. It was a big hassle and they were not very polite about it. I could not believe they didn't have emergency contacts like that. They finally gave me permission to search for my own plumber and I called the one who's been doing my work for 20 years. He came and was able to get it fixed it a couple of days after Labor day. But when I asked them to come and do the pre-season tune ups on my furnace, they were on top of it.
8 years ago
Verified Customer
Review Source
Jonathan Throckmorton San Antonio, TX
I thought they were friendly until I got to the point when it was time for them to replace my messed up appliances. They weren't that helpful 'cause even though the say the want to make my day remarkable, their desire to do so decreased drastically when they found out that they had to fix or do something to solve my problem. I was having problems with my microwave not working, it was like it was having a short circuit and could've been a fire hazard. They guy that looked at it said that with all the parts it needed, fixing it would cost as much as replacing it, so they decided to go with that. At the same time, my dishwasher also needed to be replaced, and both the dishwasher and the microwave were stainless steel. They wanted to replace my dishwasher with a black one and my microwave with a white one when my entire kitchen was all stainless steel. They were going to make my kitchen rainbow! I had to go buy the microwave and dishwasher on my own because they wouldn't finish the job right.
8 years ago
Verified Customer
Review Source
Richard Nowakowski McKinney, TX
They have been extremely attentive on the phone but our first experience wasn't that great. Between them and the company they referred us to to fix our air conditioner, it was a complete disaster. One company would blame the other one because they didn't get this, they didn't do that, or they said they already sent that, etc. That first experience was not very pleasant. Then, two weeks ago, our air conditioner quit working so we called them. It took them 2 days to get somebody out to fix it. It took a week of lollygagging for them to finally get the information they needed from Landmark to actually fix the air conditioner.
8 years ago
Verified Customer
Review Source
Sandra Burns
Bought house Dec 16, 2016. A/C was out the work was not covered..in fact unit was only covered with a Carrier outer shell..inside it was filed off serial numbers and actually probably no other warranty would have covered..TExas scam apparently with bad batch of pieced together a/ C.Same deal with the hot water tank, made fun noise..warranty did not cover that..we were not sure but we certainly had to call someone to come and charge us 570 dollars..on and on..no matter what the prob..plumbing etc..it is not covered..should be on the television advertisement...probably cover zombie attack..very unhappy with warranty.
8 years ago
Verified Customer
Review Source
Jon and Gail Coleman Las Vegas, NV
I'm not totally satisfied with their customer support. My A/C wasn't working, and they sent people each time I called them, and it was still not working. I had to pay a service fee each time. On top of that, they sent the same company over and over, because they said they had to take ownership of their problem and work. Finally, I called them and told them to replace it, but the person I spoke to said they'd send someone from another company. The person came over, and determined it just needed Freon, and the first company never diagnosed it properly! I ended up paying a lot to get it repaired. It's working fine now, but that was a terrible, frustrating situation. They should've refunded some of the service fees. Plus, they went up on their pricing this year, which also didn't make me happy. I wasn't totally happy with their service, and now I'm paying more for it.
8 years ago
Verified Customer
Review Source
Joan Boise, ID
They don't respond right away, even though they say they will. We actually had a problem with our humidifier, and I called them to see if it was covered. After confirming it was, I explained what the problem was, and they had a guy come out and fix it. Unfortunately, the guy didn't know anything about that particular item, and I still had to pay $60 dollars for him to come over. On top of that, I called Landmark, and then they told me my item wasn't covered. It was just a waste of trip, a waste of money, and they couldn't get the right person to come over, even after I gave them a thorough explanation of what was wrong. I was not happy with the fact that I paid the money, and wasted a lot of my time.
8 years ago
Verified Customer
Review Source
Miranda J Hansen Boise, ID
The first company that was sent to our home was terrible and did not do the job. After countless phone calls over the course of a month, our issue is finally being resolved. The only reason I'm giving 2 stars instead of 1 at this point is because every time I call I am rarely waiting more than a minute to talk to an actual person. Unfortunately, they can't ever seem to help with any questions and just say they will email someone to give us a call and then we never receive an actual call back.
3 years ago
Reply from Landmark Home Warranty
Dear Ms. Hansen, Thank you for bringing this information to our attention and allowing Landmark the opportunity to review your situation firsthand. Our top priority is customer satisfaction and to service our valued homeowners as quickly as possible, and we truly regret the frustration. We sincerely hope we have effectively addressed your concerns, and have also provided our direct contact information if we may offer additional assistance. Thank you again for your consideration and allowing Landmark the opportunity to serve you. Landmark Home Warranty
Jun. 27th, 2022
Verified Customer
Review Source
Dorothy Nampa, ID
Over the years I would’ve given five stars but recently I had a bad experience and had to threaten to leave Landmark because they sent out an appliance guy that made a false claim and I had to insist on getting a second opinion. The second appliance guy came out said it was just a simple fix and was able to fix it on the spot and Landmark never responded or apologized
4 years ago
Reply from Landmark Home Warranty
Dear Dorothy, Thank you for bringing this information to our attention and allowing Landmark the opportunity to review your situation firsthand. Customer satisfaction is always at the forefront of our priorities, and we sincerely apologize for the frustration. We are happy to confirm that covered repairs were completed and appreciate the opportunity to provide a second look at your situation and extend positive resolution. Thank you again for your consideration. We sincerely hope to restore your faith in the wonderful services Landmark has to offer. Landmark Home Warranty
Sep. 16th, 2021
Verified Customer
Review Source
Albert Cho
When it came time to immediately address the warranty issue they were very responsive. Since they found out the appliance is broke, response is slow. I had to buy another fridge because it's very hard to function without one. It's been about a month or more since I initiated this and i'm still waiting to hear back what theyre going to do. The people I spoke with seemed friendly, but what does that matter when i'm not getting the warranty I paid for?
6 years ago
Reply from Landmark Home Warranty
Dear Albert,
Thank you for the time you have taken to share your feedback. I am sorry to hear about the delays in your refrigerator service request. I do see that you were offered a cash out to assist you in repairing/replacing your refrigerator and that was accepted by you today. Please allow 10-14 business days for the check to get to you. If you have any further questions, please do not hesitate to reach out to me directly at .
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Thank you for the time you have taken to share your feedback. I am sorry to hear about the delays in your refrigerator service request. I do see that you were offered a cash out to assist you in repairing/replacing your refrigerator and that was accepted by you today. Please allow 10-14 business days for the check to get to you. If you have any further questions, please do not hesitate to reach out to me directly at .
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Oct. 8th, 2019
Verified Customer
Review Source
Susie Key San Antonio, TX
They only have two contractors in our area and one has terrible reviews and the other did a lousy job for us. They used our inside coils to get out of a return call. We had to call someone else not using Lamdmark who fixed our AC and said it was the circuit breaker and had nothing to do with the coils. They and their contractors just appear to not want to honor the return call. Landmark of course does not cover coil cleaning and the contractor just wanted to make money off contract.
6 years ago
Reply from Landmark Home Warranty
Dear Susie,
I am sorry to hear about your experience with your A/C unit. I would like to be able to review your service request in more detail to better address your concerns. Please reach out to me directly at .
I look forward to hearing from you.
Sincerely,
Tiffany Nguyen
Customer Relations Manager
I am sorry to hear about your experience with your A/C unit. I would like to be able to review your service request in more detail to better address your concerns. Please reach out to me directly at .
I look forward to hearing from you.
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Jul. 22nd, 2019
Verified Customer
Review Source
John Watts
Given the service fee is $75 every time, which is more expensive than most of other insurance companies, the Landmark refused to pay the indoor unit of my air conditioning, claiming that it's not broken, which proved to be wrong later. And it has some many excluded items, so I still paid thousands bucks to fix the air conditioning, despite the fact that I already paid $600+ to Landmark every year for past 4 years and didn't claim any big fix ever.
6 years ago
Reply from Landmark Home Warranty
Dear John,
I am sorry to hear about your experience with your A/C service request. I would be happy to review your service request in more detail to better explain your out of pocket expenses. Please reach out to me directly at .
I look forward to hearing from you.
Sincerely,
Tiffany Nguyen
Customer Relations Manager
I am sorry to hear about your experience with your A/C service request. I would be happy to review your service request in more detail to better explain your out of pocket expenses. Please reach out to me directly at .
I look forward to hearing from you.
Sincerely,
Tiffany Nguyen
Customer Relations Manager
May. 22nd, 2019
Verified Customer
Review Source
Houston, Texas Houston, TX
The one time I actually needed them for a big expense they blamed the malfunction on me. Had our A/C system go out 3 months after we purchased our home. The tech came out and replaced a component that immediately failed. The tech made no mention of the units being improperly installed. However, we were determined to be the reason for the malfunction. From what the landmark rep cited, they're strategy is definitely to repair and avoid replacement. Once repairing is not an option they will find the smallest reason not to cover your replacement.
6 years ago
Reply from Landmark Home Warranty
Dear Homeowner,
Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear that you feel this way. If repairs can be done, the warranty will choose to repair your unit rather than replace it. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at .
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear that you feel this way. If repairs can be done, the warranty will choose to repair your unit rather than replace it. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at .
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Mar. 26th, 2019
Verified Customer
Review Source
Kirk Nampa, ID
These guys got a million reasons why not to pay. If it didn't come with the purchase of my house, I would not have bought it. Right off the bat, I used their great rekey service. Cost a $60copayment, It only costs $50 to 60 Retail. Had 2 plumbing problems, they didn't pay. I had to pay for the fixes myself. Had issues with my refridgerator and furnace, because they weren't total failures, you guessed it, they wouldn't pay. If the furnace burns the house down, homeowner insurance pays, they dont!
6 years ago
Reply from Landmark Home Warranty
Dear Kirk,
I am sorry to hear that you feel this way. Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I would like the opportunity to discuss your concerns in more detail to better address them. Please reach out to me directly at with your property address.
Sincerely,
Tiffany Nguyen
Customer Relations Manager
I am sorry to hear that you feel this way. Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I would like the opportunity to discuss your concerns in more detail to better address them. Please reach out to me directly at with your property address.
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Dec. 19th, 2018
Verified Customer
Review Source
Sydney
We had a problem with out water backing back up into our house, called Landmark and they sent someone to come look at it. The guy snaked our toilet and left. The next day the water started backing back up into the house again. We called Landmark and told them we wanted the guy to come back out and look at. They put the request in and notified me that they wouldn't pay for the snake again. Okay. Well when the appointment time comes around, the guy doesn't show up. Kept calling and calling, no answer, no call back. They hire bogus contractors.
7 years ago
Reply from Landmark Home Warranty
Dear Sydney,
Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear of your experience with your plumbing. I would like the opportunity to review your service request in more detail to better address your concerns. Please reach out to me directly at .
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear of your experience with your plumbing. I would like the opportunity to review your service request in more detail to better address your concerns. Please reach out to me directly at .
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Aug. 21st, 2018
Verified Customer
Review Source
Fatih
Our kitchen faucet was broken. We contacted them to have it fixed. After four weeks and several phone calls, they eventually told us that they would repair builders-grade (i.e. cheap) faucets. Our faucet is was installed later on and more expensive. Thus, they would not have it fixed. They paid us $47 and basically said we're on our own. Several problems here: 1- It took four weeks to give us a final answer? 2- Their final answer is "No, we won't fix your faucet". Not acceptable.
7 years ago
Reply from Landmark Home Warranty
Dear Fatih,
Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear of your experience with your service request for your faucet. I would like the opportunity to review your service request in more detail to better address your concerns. Please reach out to me directly at .
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear of your experience with your service request for your faucet. I would like the opportunity to review your service request in more detail to better address your concerns. Please reach out to me directly at .
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Aug. 16th, 2018
Verified Customer
Review Source
Thomas Pittler
(why does response time take 2 to 3 days to obtain onsite response? ) Took 2 visits for the compressor stated the compressor in question was filled with dirt and required cleaning which was not covered by our contract. We paid for the cleaning but ultimately found out that it was a unit that did not belong to us. Instead we learned that compressor belonged to our downstairs neighbors so we got screwed on that call. WE Paid To HAVE OUR NEIGHBORS UNIT. Paid,$70 for another person's unit. Not happy!!!
7 years ago
Reply from Landmark Home Warranty
Dear Thomas,
Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear of your experience with your service request. I would like the opportunity to review your service request in more detail to better address your concerns. Please reach out to me directly at .
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear of your experience with your service request. I would like the opportunity to review your service request in more detail to better address your concerns. Please reach out to me directly at .
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Aug. 16th, 2018
Verified Customer
Review Source
Kyle Meridian, ID'
Had AC go out in July. 92 degrees in the house. Substandard AC guy came out for 3 minutes and said I need a whole new system. Warranty wouldn't cover inside since it wasn't damaged. Called a different contractor on my dime, replaced a blown capacitor in 5 minutes, charged me 10$. Landmark refused to refund my 60$ service call, even though I saved them hundreds. 6
8 years ago
Verified Customer
Review Source
James Davis Spring, TX
It's almost impossible to get someone on the telephone without having to wait a long time and they're not always readily available. I was routed through different numbers and lines before I got a hold of anyone. I used my warranty within the last two weeks and the problem still persists. At this point, I'm ready to cancel the warranty because it's not worth it.
8 years ago
Verified Customer
Review Source
Lloyd Mason Richardson, TX
We didn't really choose them, it came with the house that we bought. We've not been very pleased with it though. Our oven broke once and they had someone come out 3 different times to try and fix it. It's still broken, and they're having someone else come out. So far this has gone on for 3 months and we've been without an oven all this time. We're very dissatisfied with the service.
8 years ago
Verified Customer
Review Source
Emery And Jerri Logan, UT
We tried to use our warranty for our air-conditioner to get a free summer check on it. Landmark responded quickly, contacted another company to come, and they never contacted us. Landmark tried to follow up but even several months later, we never ever got our air-conditioner checked. Landmark kept on checking up but they were unable to get an individual out here until they just gave up. The said 'we're just gonna refund your money' and they did, a little bit of it as a compensation. That company that they are dealing with obviously shouldn't be working with Landmark.
8 years ago
Verified Customer
Review Source
Carol Brooks Schertz, TX
They have been helpful, however I'm just not happy with Landmark as far as their warranty. They always charge you on top of their fee and I'm not happy with that. We recently had to use it because we had a plumbing problem. I had to pay upfront for the service fee to whoever came out. Then, I have to pay again to install and do the fix because Landmark didn't cover it. I'm just not happy with it. I'm not pleased with how they operate since I have to pay fees on top of the monthly fees. I'm giving them so much money and not giving me the service that I thought I was gonna get.
8 years ago
Verified Customer
Review Source
Philip And Sandra Michaels Green Valley, AZ
My experience with customer support was not good. I had to use my warranty, paid the $65, and they had an appliance guy come in and check the unit. He looked at it, left, and submitted his report to Landmark. They wanted me to pay again to have him come back and do it all over again because they were not satisfied with the information he gave them. They did give me a fair settlement though.
8 years ago
Verified Customer
Review Source
Mike & Sharon Ogden, UT
The customer support has been good, but the contractors...They don't have many contractors so the response from them has been slow. Our refrigerator and freezer went out and we called Landmark. They gave us the name of the person that would be contacting us, but when we called them it turned out they could not get here for 10 more days. We asked Landmark for other contractors, but they didn't have anyone else who could come, so we had to wait 10 days to get service.
8 years ago
Verified Customer
Review Source
Robin Davidson Schertz, TX
Their customer support has been good, even though I've only used them once. I had trouble with my hot water heater and they tried to hook me up with a plumber. I never received a call from the first plumber, even after I left them my number. Landmark then tried to hook me up with another plumber, but they never called me. In the end they had a different plumber come, and he came out right away.
8 years ago
Verified Customer
Review Source
John Steele Spicewood, TX
I don't agree with their policies, so I won't be renewing because of that. Plus, I tried to use the service for a plumbing issue, and they sent a plumber from another city that did not resolve the issue. I tried to use a local plumber, and they didn't allow me to do that. Also, they wouldn't refund my service fee of $60, so I just found a plumber on my own to get the job done properly. Besides that, their customer support was fine.
8 years ago
Verified Customer
Review Source
Milton Abreo Bend, OR
I'm not really too thrilled about their customer support. Sometimes I get somebody that's good, and sometimes I don't. The very first time we had to call was because a pipe had a leakage. The first person said it was covered, but they couldn't send somebody out. I called again, and the second person said it wasn't covered. Finally, the third person said it was indeed covered, so it was finally done, but I was told that I had to pay for the prep costs. That was really aggravating, plus, we had to live without water for 4 days.
8 years ago
Verified Customer
Review Source
Leslie Andersen St George, UT
We got the warranty when we first bought our house, and we just continued with it. Right now we're trying to use it. Our air-conditioner isn't working and we're having problems getting them to resolve it and get the problem taken care of. We're actually a little frustrated with the customer service. We've had people here like 5 times, and we're still having problems. It's just been one thing after another and they just need to replace it, but they just keep sending and more and more people out to try something out, and it doesn't work, and we're a little frustrated.
8 years ago
Verified Customer
Review Source
Todd Olson San Antonio, TX
Just recently, our air conditioner wasn't working, and we had to pay $60 for them to come out. That was okay, but it turned out that they didn't have any Freon with them, and they don't for a recharge. So, the service is pretty much useless, unless something completely fails. Besides that, their customer service is great! I'm just not very pleased with what they cover.
8 years ago
Verified Customer
Review Source
Ron Potok Argyle, TX
Problem with A/C unit, first diagnosis missed leak in coil, paid $400 for refrigerant, which was gone in 30days, because of miss diagnosis, compressor failed which then cost me another $550, to fill system, not to happy that there warranty is only good for 30 days
2 years ago
Reply from Landmark Home Warranty
Dear Mr. Potok, Thank you for bringing this information to our attention and allowing Landmark the opportunity to review your situation firsthand. Our top priority is customer satisfaction, and we sincerely apologize for the frustration. We appreciate the honest feedback and your understanding of coverage and are also available if we may offer any additional assistance. Thank you again for your consideration and allowing Landmark the opportunity to serve you. Landmark Home Warranty
Dec. 22nd, 2022
Verified Customer
Review Source
james heeb Saint George, UT
we called early august you assigned cox plumbing for our job they came we waited two weeks for part they installed part next day the hot water heater had same problem we called you but cox plumbing never came back, so therefore we've had a broken heater for one and half months. i don't think thats good service.
3 years ago
Reply from Landmark Home Warranty
Dear Mr. Heeb, Thank you for bringing this information to our attention and allowing Landmark the opportunity to review your situation firsthand. Customer satisfaction and servicing our valued members as quickly as possible is our top priority, and we regret the frustration. Please be assured we are closely monitoring your active service request to ensure resolution. Thank you again for your consideration and allowing Landmark the opportunity to assist you. Landmark Home Warranty
Sep. 20th, 2022
Verified Customer
Review Source
Lori Kauffman Emmett, ID
I've used them 2x. The first was fine, problem fixes the first time, the second company that they sent me to was very slow to respond, and hasn't done a very good job. Still not fixed, and I have no confidence in their capabilities.
3 years ago
Reply from Landmark Home Warranty
Dear Ms. Kauffman, Thank you for bringing this information to our attention and allowing Landmark the opportunity to review your situation firsthand. Customer satisfaction is our top priority and to service our valued homeowners as quickly as possible, and we truly regret the frustration. We have confirmed your service request was successfully completed and we are also available if we may provide any additional assistance. Thank you again for your consideration and allowing Landmark the opportunity to provide this information. Landmark Home Warranty
Jul. 5th, 2022
Verified Customer
Review Source
Derek Barrera Pflugerville, TX
The first time we go through Landmark for a major repair, it was a nightmare. Trying to get a new water heater installed took way longer than expected. All of the back and forth between Landmark and the contractor that THEY provided was horrible.
4 years ago
Reply from Landmark Home Warranty
Dear Mr. Barrara, We would like to offer our personal assistance in the matter. However, we cannot locate a Landmark service plan under the name provided. May we please ask you to forward the plan number or property address to customerrelations@landmarkhw.com? Thank you for your time and consideration. Landmark Home Warranty
Aug. 2nd, 2021
Verified Customer
Review Source
Marilynn Schoonmaker
I canceled my service because No matter how much you add in they have little ins and outs to keep from paying for your issue. You have to use their company's, then after you pay them $60 they tell you it's not covered. I am truly disappointed
6 years ago
Reply from Landmark Home Warranty
Dear Marilynn,
Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear that you feel this way. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at .
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear that you feel this way. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at .
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Oct. 8th, 2019
Verified Customer
Review Source
Ty Meyers
I made a claim on a broker water heater, and rather than fix the issue they attempted repair despite Sub-contractor recommendation that the unit be replaced. Repair failed, and I incurred more service charges, more cost and damages to drywall and paint that they would not address.
6 years ago
Reply from Landmark Home Warranty
Dear Ty,
I see that we were able to replace your water heater. I would like to speak with you on the details of your concerns to ensure we are properly addressing them. Please reach out to me directly at .
Sincerely,
Tiffany Nguyen
Customer Relations Manager
I see that we were able to replace your water heater. I would like to speak with you on the details of your concerns to ensure we are properly addressing them. Please reach out to me directly at .
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Oct. 1st, 2019
Verified Customer
Review Source
Mike
When you have a service call, they either find a way to deny the claim or the home warranty only covers a small percentage of the services. I don't see the value in having Landmark Home Warranty over having no home warranty at all.
6 years ago
Reply from Landmark Home Warranty
Dear Mike,
Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear that you feel this way. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at .
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear that you feel this way. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at .
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Jun. 13th, 2019
Verified Customer
Review Source
James Bird
The guy comes and looks at my freezer, finds out what's wrong then has to wait for the ok to fix it. 2 weeks later he calls and says he gets the ok to fix it. While fixing the problem he detects another problem and says he has to have permission to fix it. I wait a week then get an email saying landmark has denied the other part getting fixed.
6 years ago
Reply from Landmark Home Warranty
Dear James,
Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear about your experience with your freezer. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at .
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear about your experience with your freezer. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at .
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Apr. 16th, 2019
Verified Customer
Review Source
Kimberly Jones
1st of all they charged me for services I never received 200.00 as a matter of fact. Yes, after I caught it they sent me a refund but not good. 2ndly I had to find my own garage door company and electrician and still was charged they full amount even though I did all the work.
6 years ago
Reply from Landmark Home Warranty
Dear Kimberly,
Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear about your experience. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at .
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear about your experience. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at .
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Apr. 2nd, 2019
Verified Customer
Review Source
irene mccoy
in all the years no one told us we had to have airconditioner serviced each spring and fall. your people came out several times last year but never mentioned we need to have it serviced 2 times each year. When it went out wasthe first time we heard it waa requirement.
6 years ago
Reply from Landmark Home Warranty
Dear Irene,
Thank you for taking the time to share your feedback. The warranty expects that homeowners are properly maintaining your systems according to the manufacturer's specifications to ensure your systems remain in good working conditions. To assist you in this, the warranty offers pre-season tune-ups for your HVAC unit to prepare for the upcoming seasons.
If you have any further questions regarding your coverage. Please do not hesitate to reach out.
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Thank you for taking the time to share your feedback. The warranty expects that homeowners are properly maintaining your systems according to the manufacturer's specifications to ensure your systems remain in good working conditions. To assist you in this, the warranty offers pre-season tune-ups for your HVAC unit to prepare for the upcoming seasons.
If you have any further questions regarding your coverage. Please do not hesitate to reach out.
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Mar. 20th, 2019
Verified Customer
Review Source
Stephanie
They only covered a pipe that broke and not the secondary damage. I have a plug outside that electricity is not getting to and they don't cover that. One of their representatives is very rude and not understanding of their job.
6 years ago
Reply from Landmark Home Warranty
Dear Stephanie,
Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear about your experiences. The warranty, unfortunately, states that we do not cover for secondary damages. The warranty also covers your covered systems that are found within the perimeter of the foundation of your home. I would be happy to go over your warranty coverage in more detail. Please do not hesitate to reach out to me directly at for any further questions.
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear about your experiences. The warranty, unfortunately, states that we do not cover for secondary damages. The warranty also covers your covered systems that are found within the perimeter of the foundation of your home. I would be happy to go over your warranty coverage in more detail. Please do not hesitate to reach out to me directly at for any further questions.
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Mar. 20th, 2019
Verified Customer
Review Source
Jennifer
Don't waste your money. I needed an A/C repair in the middle of the summer in Texas. This company had NO 24 hour service providers available. I had a 3month old baby at home and I had to call someone to come and pay a heft bill for it. What is the point of having a warranty if they don't have service companies available?!
6 years ago
Reply from Landmark Home Warranty
Dear Jennifer,
Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear about your experience with your A/C service request. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at .
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear about your experience with your A/C service request. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at .
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Jan. 18th, 2019
Verified Customer
Review Source
L.C. Weatherford, TX
Attempts to force customer to use contractors that are not timely and show up in unmarked vehicles; attempts to force customer to choose very costly options when less costly options are stated as clearly available by contractor to customer. Its like the Warranty Mafia.
6 years ago
Reply from Landmark Home Warranty
Dear Homeowner,
I am sorry to hear that you feel this way. Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I would like the opportunity to discuss your concerns in more detail to better address them. Please reach out to me directly at with your property address.
Sincerely,
Tiffany Nguyen
Customer Relations Manager
I am sorry to hear that you feel this way. Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I would like the opportunity to discuss your concerns in more detail to better address them. Please reach out to me directly at with your property address.
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Dec. 19th, 2018
Verified Customer
Review Source
Lindsey Leath Dallas, TX
Not as much coverage as you''d think. They find ways to NOT pay for things and act like they''re this amazing company focused on care. The company referred to us to fix our slab leak issue was also horrible customer service and moved at a very slow pace.
6 years ago
Reply from Landmark Home Warranty
Dear Lindsey,
I am sorry to hear about your experience with Landmark. Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I would like the opportunity to discuss your concerns in more detail to better address them. Please reach out to me directly at with your property address.
Sincerely,
Tiffany Nguyen
Customer Relations Manager
I am sorry to hear about your experience with Landmark. Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I would like the opportunity to discuss your concerns in more detail to better address them. Please reach out to me directly at with your property address.
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Dec. 19th, 2018
Verified Customer
Review Source
Jason
Had to have my central air worked on this summer, found that the system was just low on freon. After work was done I found that freon wasn't covered by the warranty. Make sure you know exactly what is covered before purchasin
7 years ago
Reply from Landmark Home Warranty
Dear Jason,
Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear of your experience. The warranty covers up to $20.00 per pound of freon needed for repairs. If you have any further questions, you can reach out to me directly at .
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear of your experience. The warranty covers up to $20.00 per pound of freon needed for repairs. If you have any further questions, you can reach out to me directly at .
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Aug. 28th, 2018
Verified Customer
Review Source
N. Canady
Landmark didn't cover any air conditioner repairs. I don't understand why. A leaking coil caused water damage to my hallway, hall closet, master bedroom closet, plus hall carpet. I had to pay 5200.00 out of pocket. My Homeowners policy didn't pay because it is considered an appliance. I am not happy.
7 years ago
Reply from Landmark Home Warranty
Dear N. Canady,
Thank you for taking the time to rate us! We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Thank you for taking the time to rate us! We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!
Sincerely,
Tiffany Nguyen
Customer Relations Manager
May. 15th, 2018
Verified Customer
Review Source
Jon Decker Mapleton, UT
The list of exception is huge. When you purchase a warranty, you'd like to have what's broken fixed or replaced. Not part of it with a lot of additional expenses. Flooded area example- we'll fix the flooded portion and provide you with a person that will quote repairs of damage. Not really comforting.
7 years ago
Reply from Landmark Home Warranty
Jon,
Thank you for taking the time to leave us your feedback. It is greatly appreciated. Unfortunately, the warranty does not cover for secondary damages, nor does it cover for structural items in your home. We want to do all that we can to assist you. Therefore, we have built relationships with restoration companies so that we can help send you in the right direction.
I'd be happy to go over the details of your warranty and address them more appropriately. Please reach out to me directly at .
Respectfully,
Tiffany Nguyen
Customer Relations Manager
Thank you for taking the time to leave us your feedback. It is greatly appreciated. Unfortunately, the warranty does not cover for secondary damages, nor does it cover for structural items in your home. We want to do all that we can to assist you. Therefore, we have built relationships with restoration companies so that we can help send you in the right direction.
I'd be happy to go over the details of your warranty and address them more appropriately. Please reach out to me directly at .
Respectfully,
Tiffany Nguyen
Customer Relations Manager
Feb. 22nd, 2018
Verified Customer
Review Source
Kristen Carrollton, TX
Their warranties have many loop holes in terms of what is covered and what is not covered. You have to pay their $70 'call fee' just to get someone out to take a look To see if it is covered. More often than not, it is something that is either not covered or only partially covered and the $70 is wasted.
7 years ago
Reply from Landmark Home Warranty
Kristen,
Thank you for the feedback! We are sorry to hear that your services with Landmark have been frustrating for you. We do have a service call fee for each of our services. This service call is a diagnosis fee for the contractor. This fee is just like having a copay for the doctor. If you are still having questions or concerns, we would like to go over those in detail with you. Please feel free to reach out to us directly so that we can go over those details with you.
Thank you
Cheyenne Rapier
Customer Relations Manager
Thank you for the feedback! We are sorry to hear that your services with Landmark have been frustrating for you. We do have a service call fee for each of our services. This service call is a diagnosis fee for the contractor. This fee is just like having a copay for the doctor. If you are still having questions or concerns, we would like to go over those in detail with you. Please feel free to reach out to us directly so that we can go over those details with you.
Thank you
Cheyenne Rapier
Customer Relations Manager
Feb. 13th, 2018
