Landmark Home Warranty: Read 4,614 User Reviews From Real Homeowners

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Verified Customer

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Sean Williams Humble, TX

I've used it about six times. A couple of times it was for the refrigerator, but we also had some plumbing issues and something with the water heater. I have been happy, they are very alert and have a good response. They've taken care of any issue I've had.

6 years ago

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Verified Customer

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Brenda Caetano Ogden, UT

When we first moved in we had a problem with our furnace. It wasn't working and it was freezing outside, so we tried to get them to fix it. They couldn't get anybody out here for 4 or 5 days and their service providers were of no help, we spent a long time in the cold because of that. Still, after that incident, everything has been ok. I mean, we still don't like that there are certain things that are not covered. We had to replace our air conditioning and that wasn't covered, even though that should've bee on the previous home owners. Don't get me wrong, we've had a couple of things go bad, but every other thing has been good. They've been right there and had things fixed, it's just that those bad things muddied it up for us a little.

6 years ago

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Verified Customer

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Bobby And Angie Khial Sandy, UT

They are on point, whenever I call them they help me with the best service. I used my warranty for an electrician. They charged me $60 and he was out here within 24 to 48 hours. The warranty does not cover some of the things that I think they should, at least as far as home warranty is concerned. Other than that, they are very customer service oriented and they make sure that your problems are solved one way or another.

6 years ago

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Verified Customer

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Dave Merrill West Jordan, UT

Nowhere in the information I was given was I told that I needed to use the people that they had pre-qualified to make fixes. Because of that, I went out and got someone to get things done right away instead of waiting for them to send someone to me in a week. That got me into trouble the first time I tried using their warranty. My sewer was backed up when we moved into our house. I needed to have that fixed that day, so I had someone come in an put a scope down the sewer line to flush it out. Since the vendor that I chose was not pre-qualified, they walked away from this and I got stuck with the bill. Other than that, I have appreciated when they send people out. What I haven't appreciated much has been that I get a $60 bill every time someone comes out, and if I don't pay they walk away from the warranty.

6 years ago

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Verified Customer

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Russell And Kristine Brown Tonto Basin, AZ

They have been pretty helpful whenever I needed them. All I've had done is maintenance to my heater system since I might need it next month. The guy came out and told me I could move the heater and have some modifications done to it, work that could be done under the warranty. So far I've had a good experience with them.

6 years ago

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Verified Customer

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Alan And Virginia Wiebe Lake Havasu City, AZ

They have done an excellent job. They're here on time, sometimes a little early, and do a great job. I've used the warranty for the washing machine and the water pump, and they were prompt and took care of the problem right away. They're right on the money and don't mess around, they get the job done.

6 years ago

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Verified Customer

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Mitchell And Pamela Mckie Salt Lake City, UT

Communication is key for us and they are good at telling us what's going on. A couple of weeks ago I had a furnace problem and they came out immediately and got someone out here to fix it. It worked out great. It makes my life easier without breaking the bank.

6 years ago

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Verified Customer

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D.L. & M.L. or Anonymous Pine, AZ

They have been pretty responsive, even on Sundays. They helped us get a hold of the plumber us out when our water heater and so far they have paid for what they're supposed to. Follow up is also good, the make sure that everything is taken care of.

6 years ago

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Verified Customer

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Lance & Melanie Lucas Ogden, UT

We didn't really choose them, but they have been helpful. They answer my questions and fixed our ice maker when it broke. They got someone to come out to do that the very next day. The warranty covers most things, but there are some that are still not included.

6 years ago

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Verified Customer

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Jerry And Hannah Philpot Tooele, UT

They are actually doing a really good job. They answer my questions and provide me the service that I need. We've only had them change the locks in our house though. They scheduled for a locksmith to come and he did a great job with that. They definitely provide the service we were looking for.

6 years ago

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Verified Customer

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Lance & Melanie Lucas Magna, UT

I didn't really have much of a say when I got it, the mortgage company kind of assigned it to me. So far we haven't had any issues and they tend to work really fast. On an occasion our garbage disposal broke down, so we called them. We got a hold of their contractor very quickly, but he couldn't come out for two weeks. We called Landmark back and they approved a different contractor so that they could come more quickly. So far there hasn't been any situation where they were unable to fix something.

6 years ago

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Verified Customer

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Joseph Kalble Scottsdale, AZ

We are very happy with the prompt and expert service. On a Sunday afternoon our water heater stopped functioning. I contacted them that day, and someone was out promptly on Monday morning to do the repair. We're very happy with the small co-pay.

6 years ago

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Verified Customer

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Travis And Kristen Tyson West Jordan, UT

Our agent told us about the service and they pick up really quickly. I've had to get 2 things fixed and I always got service on the next day. One of those things was a leak in our laundry room. I called them at night and they picked up. The service has been good and they are reliable.

6 years ago

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Verified Customer

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Laurent And Elodie Jerzak Houston, TX

We previously had Landmark, so we decided to go with them again. They always respond on time and have good contact and customer service. We just did a tune up and it was done very quickly and professionally. It fits what I need. The only caveat is that they're always too expensive.

6 years ago

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Verified Customer

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Bernadette Pigg North Salt Lake, UT

When I bought the house, the people that sold it to us had the warranty so I didn't really know what I was getting. Still, they have been easy to work with and every time I put in a request they are quick to respond. They've helped me fix my leaking water heater. So far everything has been smooth, though I think that the $60 fee is pretty steep.

6 years ago

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Verified Customer

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Matthew And Nicole Thacker West Jordan, UT

There have been times where I have gotten very good, prompt, and efficient service. I've also had occasions where it seems like they don't care about me because I don't get any call backs. My most recent experience was one of the good ones. We had a leak in our roof so I called Landmark and got in touch with their contractor. They contacted me literally minutes after I got off the phone with Landmark and we scheduled an appointment for the following day. Everything that we've needed so far has been covered.

6 years ago

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Verified Customer

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Anonymous Katy, TX

I've used it about 2 times so far. Once for my oven which wasn't working and the other one for my garbage disposal. They showed up very quickly and fixed it right away. I still had to pay them the service cost which was $70 for each visit. I do wish that the window of time between your call and when they come was shorter. Having the technician here within a few hours would be better.

6 years ago

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Verified Customer

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Mark And Valerie Goodrich Maricopa, AZ

The service was included with the purchase of our home. So far they have been prompt and courteous. When we needed the warranty for our pool pump they were quick in providing us service. The warranty covers what we need, though they are continuously raising the rate. We just wish they would stop raising it and for them to get rid of the co-pay.

6 years ago

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Verified Customer

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Christiaan Scoggin Coppell, TX

They have been very supportive and responsive. We had to have our home re-keyed and they were able to schedule a locksmith to come out and do it. We've also needed or air conditioner and pool pond repaired. They handled those repairs very quickly and professionally.

6 years ago

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Verified Customer

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Francisco And Nancy Vindas Allen, TX'

They are friendly, quick, and efficient. We have used the warranty to fix some things. One of them was a leak in our kitchen that their plumber took care of. Another time our pool motor burned out and they came out and replaced it.

6 years ago

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Verified Customer

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Roberto Bovos Juarez Wylie, TX

Last time I used it was for a re-key for my house. The company they picked to do the job was really good and very professional. I have had good experiences with the partners that they work with. I think they are doing a great job, everything is perfect.

6 years ago

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Verified Customer

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Theresa Sandy Arlington, TX

Customer service is very responsive and very quick. There was an occasion when we needed hot water but the heater wasn't working. We opened a ticket and got a call almost immediately. The plumber was just as fast and the water heater got fixed very quickly. I had expected a delay but there wasn't much of one.

6 years ago

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Verified Customer

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Mary And Jeremy Lear Denton, TX

Customer service is great and always helpful. Every time I call they are always there to help me with as much as I need. They get somebody out here as fast as they can. They came and helped us when the AC compressor went out. The warranty itself is good, cheap, and it covers a lot. In general our experience has been very positive.

6 years ago

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Verified Customer

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Anonymous Houston, TX

Sometimes their service is great but sometimes it's not good. On an occasion our washer's door fell down, so I called the Landmark agent. He appointed someone and told me that it would most likely be covered but that it wasn't certain. They recommended I contact the contractor so that they can look at it, so I tried but never go a call back from them. I ended up paying for the repair myself. It did work out in the end, but I would've been happier if I didn't have to worry about it. They should have a better way to decide whether or not something is covered, that should be a no brainer. We had a different experience where our garage door needed to be fixed and they did it within 5 minutes. So, as I said, sometimes it helps me with headaches and sometimes it doesn't.

6 years ago

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Verified Customer

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Reynol Mata Kingwood, TX

We've only had one interaction with customer service, but the lady that helped us was very attentive and responded to me pretty quickly. At some point we had to re-key our home. I don't really remember how I scheduled everything on that occasion, but it just worked well.

6 years ago

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Verified Customer

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Brian And Kandis Mesecher Spring, TX

They have always responded to all my requests fast. I've used the warranty for a leak we had in the bathroom as well as for some damage utility we had in the kitchen. On both occasions it was all resolved within a few days. I have been very satisfied.

6 years ago

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Verified Customer

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Catherine And Andrew Valadez San Antonio, TX'

We got it when we purchased our home. Whenever we speak to somebody from Landmark it has been very good. I used the service to check the dishwasher since it had stopped running and water wasn't flowing. I asked for someone to come out and the person came out and took a look at it. There have been times when our contractor was assigned an everything but never showed up.

6 years ago

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Verified Customer

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Patrick And Laurie Williams Round Rock, TX'

We've only had to use the service 2 times and they came in pretty quickly. When it was the microwave I was upset with the service they gave me. While they did get the representative to come out, they were not able to fix the microwave. When it came to getting a replacement price they never considered that our microwave was built into the counter so we needed more hardware. The quote and check that they sent our way was off because of that. The replacement price value was not fair.

6 years ago

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Verified Customer

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Cody And Jacy Dearmond Austin, TX'

So far so good. I don't have any problems with them and they're very quick. When our AC stopped blowing cold air I made a phone call and they had a technician out here the next day. I've got no complains and it does what it's supposed to do.

6 years ago

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Verified Customer

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Tony Flores Meridian, ID'

I've had the service for 10 years and they have been good. About a month ago, the microwave's door fell off and they replaced it. Their response time is very quick and they have covered every problem that I've had so far. They've never rejected any of my claims.

6 years ago

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Verified Customer

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Christopher James Killian And Yimeng Wang Meridian, ID'

My realtor recommended the home insurance for us. Whenever we have something that needs to be fixed, they can always schedule an appointment for us on the same day. They get it all fixed and covered. They have helped us with the garage door and our heater system. They are always very efficient.

6 years ago

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Verified Customer

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Kevin And Katie Weirich Boise, ID

I have worked with the Landmark people a couple of times and their customer service is great. We have used the warranty for our air conditioning and for our furnace as well. They cover everything important that we would ever need to take care of. We are impressed.

6 years ago

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Verified Customer

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Fred Behmer Boise, ID

It has been working just fine so far. They have been punctual and taken care of things. We haven't had anything major done, we've just used it for little things like re-keying locks. They have taken care of whatever I call about.

6 years ago

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Verified Customer

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Anonymous Clearfield, UT

Customer service always answers all my questions. When our washing machine flooded, all I had to do is call them and they helped me out on that day. They recommended a drying company and it was taken care of. The warranty covers just about everything you'd expect it to. At the end of our one year warranty we decided to renew it.

6 years ago

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Verified Customer

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David Van Leeuwen Tooele, UT'

My realtor made the previous homeowners get the service for me before I moved in. They have been very good at answering my questions over the phone. When it comes to getting a claim filed and settled, it takes them a really long time to figure out what's going on though. Especially when it comes to whether or not they'll pay you anything. On an occasion the dishwasher started to leak, there were giant bubbles on the kitchen floor and everything. Landmark took a while to tell me that a part of the dishwasher needed fixing but that it was not covered so I had to do it on my own. Some things are covered and some are not, but it's not worth the amount I pay. That especially if I have to go and replace an appliance on my own while I wait to see if they're going to give me anything to help me with it.

6 years ago

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Verified Customer

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Lisa Cox Sandy, UT

The warranty came with my home when I bought it so I didn't really have a say. I'm glad it was them though, they have been doing a great job. So far they have been very responsive and call me back very quickly. When I scheduled an appointment their people showed up and got the job done very quickly. They have covered everything I have in my home.

6 years ago

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Verified Customer

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Blaine Mauchley Ogden, UT

I used them in my previous home and since I was satisfied with what they did I decided to keep the service. Customer service has been excellent so far, but there have been a couple of things that took them a long time to fix. I think that on that occasion I was promised things would be taken care of within a week, but I had to call them several times for them to get it done. Every other time that I have needed to use my warranty, things have been excellent. The contractors they use have also been excellent and do their job in a professional way.

6 years ago

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Verified Customer

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Susan Reese Santa Clara, UT

My husband is the one that usually deals with them, but the few times I have done it they have been fine. We had a plumbing and air conditioning problem and those are the only two times we've had to call them. There are a few things that I wish were included in the warranty. We have to take care of those things ourselves and luckily it has been ok so far.

6 years ago

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Verified Customer

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Michael Rayner St George, UT

The service was purchased for us when we bought the house. We've had a couple of things that they helped us fix or replace. The bigger ones I can remember were the air conditioner and our heater. Though for the air conditioner they gave us a model that was not as good as the previous one we had. I guess that's how insurance works though.

6 years ago

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Verified Customer

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Phyillis Daniels St George, UT

The warranty was on the house when I bought it, so I just kept it up. Everyone that I've worked with and talked to from Landmark has been wonderful. When my hot water heater went out, they helped me get a new one. I feel like service is great and they do everything in a timely manner.

6 years ago

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Verified Customer

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Manuel Acosta Glendale, AZ'

They always answer my questions and I've never had any problems with any of my claims. When my AC went out on a Friday evening I just called in and the repair man showed up on Monday morning to fix it. Customer service is knowledgeable and makes things easy for me when I call them. I'm satisfied with Landmark.

6 years ago

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Verified Customer

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Robert Guy Sun City, AZ

My very first claim with them was a very bad experience. My new water heater just stopped working. I tried to get in touch with them and they wouldn't accept my claim. I actually had to go and work with the home inspector and send them a lot of emails and calls until they finally decided to replace the water heater for me. I was without hot water for more than a week. After that incident, most things have been fine. They have a very decent coverage, but there are some things that are outside of the warranty. There are things that I have to work really hard for in order to get them covered by Landmark. They have done well and are usually very quick in their service, but I have to fight them for things like tune ups and warranty fees and such. I do have to give them props on doing things quickly. In terms of service charges, I've had to pay extra for modifications for my water heater and so forth. Little by little they are getting my trust back. After what happened the very first time it has been kinda hard to trust them. They have taken extra steps to make sure that my service fee is not paid in vain because a service guy can't make a repair or something.

6 years ago

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Verified Customer

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Karena Higuera Tucson, AZ

We used to have another warranty that didn't cover as much as Landmark does. The have always been able to answer our calls and they sent people out right away. The most recent time when we had to call them was because our toilet wasn't flushing. After my husband tried to plunge it, we decided to call them. They gave us a plumber's number and he came out and fixed it, the toilet worked fine after that.

6 years ago

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Verified Customer

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Terry And Cheri Rowe Eagle Mountain, UT'

The service came with my mortgage and so far they've gotten the job done. Last time I needed to use my warranty it was because of my stove. I called them up and they arranged for a vendor to call me. After he did he came out and fixed it. That was it. He was perhaps the best service man I have ever encountered. The only thing is that the service is too expensive, but it's good.

6 years ago

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Verified Customer

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Wenbin Ouyang And Xiaowen Guo Denton, TX

We used it about a month ago to fix the garage door. The service is actually pretty good and kind of efficient. I just make a call and then the person that does the service comes out and does the job very quickly. On that occasion he did it within an hour and it was pretty good.

6 years ago

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Verified Customer

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Joesph Hall Gainesville, TX

They have been very responsive whenever I have requests, getting back to me and coming around to look at any problems I might have. I had something that needed to be fixed and within a couple of hours of putting a request, the plumber contacted me and came out to make the repair. There are some things that are not covered in the warranty though.

6 years ago

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Verified Customer

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Gloria Dwight Salt Lake City, UT

They've been doing great. The numbers of the contractors that they gave me have worked out great so far. When a faucet was not working I just called one of their plumbers and they fixed it. They have taken care of me whenever I have a problem.

6 years ago

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Verified Customer

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Raman Chander Spring, TX'

The previous owner purchased the insurance warranty for the house, so we picked it up when we bought the property. I had to use the warranty when my air conditioning broke. I put in the request and they got the air conditioning back up and working. They are pretty responsive when it comes to the initial submission of requests. If they are able to resolve things they are good, but otherwise they are fairly horrible. They just leave everything to the homeowner to fix the problems. They always rely heavily on the trade man that comes to check the issue and we never know how accurate they are at troubleshooting the problem.

6 years ago

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Verified Customer

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Dustin Atkinson

Great service all the way around from the Customer service to the subs you send ou I would recommend landmark to anybody that needed them a company like no other keep up the good work people are not used to this kind of service it really stands out thanks so much

7 years ago

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Verified Customer

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Kevin O'Dell Dallas, TX

They were very good in honoring their warranty and coverage. They cover tune-ups on pumps, send me out tips that help me with how to do service on my own appliances, and how to make them last longer. Their customer service is very good. Last time I needed a warranty coverage from them was when my water heater started leaking. They purchased a new water heater for me. I'm satisfied with it.

7 years ago

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