Landmark Home Warranty Reviews
7.2
Overall Score
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Verified Customer
Review Source
June I Wells Henderson, NV
Plumber came to repair a toilet that wasn't flushing. He replaced the internal parts in the toilet tank, and ran a 'snake' and checked for blockage. The toilet does not flush solid waste, so I have to use a plunger. The plumber said it was probably the 20+ year old toilet. I let Landmark know that the toilet was not functional, and have not heard back from them.
3 years ago
Reply from Landmark Home Warranty
Dear Ms. Wells, Thank you for taking the time to write a review regarding your customer service experience with Landmark Home Warranty. Your satisfaction with all your home warranty and home services needs is our top priority, and we sincerely regret the frustration. We have left you a voice message to address your concerns and offer our personal assistance and look forward to hearing from you soon. We are also available 24/7, 365 days a year to help our valued homeowners in the moment. Thank you again for your consideration and allowing Landmark the opportunity to serve you. Landmark Home Warranty
Sep. 16th, 2021
Verified Customer
Review Source
Ron Pastor Plano, TX
Reasonably priced, professional staff, uses only the best contractors. So far I have used them 3 times, different contractor each time. All were punctual, efficient and professiona.
3 years ago
Reply from Landmark Home Warranty
Dear Mr. Pastor, Thank you so much for the 5 star review regarding your excellent customer service experiences with Landmark Home Warranty! Your satisfaction and providing a level of service that exceeds your expectations, is our number one priority and your testimony and the value you find in Landmark is everything we strive for as your home warranty provider. Thank you again for choosing Landmark! We truly value your business and look forward to serving you in the future. Landmark Home Warranty
Aug. 6th, 2021
Verified Customer
Review Source
Glenn Roper Queen Creek, AZ
No company is perfect. You can call in a claim within minutes and be assigned a company for repairs. My only criticism is during the hot summer months and your central air goes out it takes days for a repair because there isn't multiple contractors for repairs.
3 years ago
Reply from Landmark Home Warranty
Dear Mr. Roper, Thank you so much for the 4 star review regarding your customer service experiences with Landmark Home Warranty! We constantly strive to provide best-in-class service and peace of mind to our valued homeowners and we sincerely appreciate the constructive feedback and opportunity to assist with all your home warranty and home services needs. On behalf of the entire team, thank you for choosing Landmark! We truly value your business and look forward to serving you in the future. Landmark Home Warranty
Aug. 6th, 2021
Verified Customer
Review Source
Sal Orem, UT
Anytime I had any claims they help me and make sure I have a good experience!! the people that help me are always profesional amd nice and seem to know everything that I need to know!
3 years ago
Reply from Landmark Home Warranty
Dear Sal, Thank you so much for the 5 star rating regarding your customer service experiences with Landmark Home Warranty! Your satisfaction is our number one priority, and it is always our most distinct pleasure to assist and provide the peace of mind you deserve. Thank you again for choosing Landmark! We truly value your business and look forward to serving you in the future. Landmark Home Warranty
Jun. 10th, 2021
Verified Customer
Review Source
Linda Streger Wilsonville, OR
They make service appointments easy & hassle free. The technician they sent was prompt & business like. He went right to work & came back with a report. Fortunately I needed no repairs!
3 years ago
Reply from Landmark Home Warranty
Dear Ms. Streger, Thank you so much for the 5 star review and providing such amazing testimony regarding your customer service experiences with Landmark Home Warranty! Making it easy to request service and offering prompt and accurate resolution with friendly professionals is exactly what we strive for, and we love the positive feedback! On behalf the entire Landmark team, thank you again! We truly value your business and look forward to serving you in the future. Landmark Home Warranty
Mar. 15th, 2021
Verified Customer
Review Source
Jenny Nelson Draper, UT
They are fast, relatable and definitely worth the price - my husband passed away and home repairs are very stressful but with my Landmark home Warranty I know I can call at any time and get help
3 years ago
Reply from Landmark Home Warranty
Dear Ms. Nelson, On behalf of the entire team, thank you so much for the 5 star review and providing such thoughtful testimony regarding your customer service experiences with Landmark Home Warranty! Your satisfaction is our number one priority, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs, and we take great pride in providing you with the peace of mind you deserve. Thank you again for the opportunity! We truly value your continued business and look forward to serving you in the future. Landmark Home Warranty
Mar. 4th, 2021
Verified Customer
Review Source
Andie Comini Dallas, TX
Very professional - a joy to work with! Arrived at appointment time, explained any problems he saw recommended what to do. Cleaned our A/C unit and when finished, carefully put our garden hose back as he found it.
3 years ago
Reply from Landmark Home Warranty
Dear Ms. Comini, Thank you so much for the 5 star review regarding your customer service experiences with Landmark Home Warranty and our contractors! Your satisfaction is our number one priority, and it is always our most distinct pleasure to connect you with dependable professionals, and we love the positive feedback. On behalf of the entire Landmark team, thank you again! We truly value your business and look forward to serving you in the future. Landmark Home Warranty
Feb. 25th, 2021
Verified Customer
Review Source
Kathleen F Bend, OR
Landmark has been tremendously helpful! Landmark quickly put us in contact with knowledgeable professionals. This was so important, since we are moving to a new area and didn't know the best companies to contact locally.
3 years ago
Reply from Landmark Home Warranty
Dear Kathleen F., On behalf of the entire team, thank you so much for the 5 star review regarding your service experiences with Landmark Home Warranty! Our number one priority is your satisfaction with all your home warranty and home services needs, and we are happy to connect you with quality professionals. This is exactly what we strive for as your home warranty provider! We truly value your business and look forward to serving you soon. Thank you again! Landmark Home Warranty
Jan. 28th, 2021
Verified Customer
Review Source
Dawn Allen Spring, TX
Overall responsiveness is good. The only thing we find disappointing is if a part has to be ordered. The contractor can’t order on their own; it has to come from Landmark. Even before covid, the delays can be incredibly long. Very frustrating. Overall an honest and decent company in my opinion.
3 years ago
Reply from Landmark Home Warranty
Dear Ms. Allen, Thank you for the 4 star review and feedback regarding your experiences with Landmark Home Warranty. We constantly strive to provide best-in-class service and peace of mind to our valued homeowners, and we appreciate your transparency and understanding regarding coverage and the warranty process. Thank you again for entrusting Landmark as your home warranty provider. We truly value your business and look forward to serving you again. Landmark Home Warranty
Jan. 28th, 2021
Verified Customer
Review Source
Kassie Smith Sierra Vista, AZ
They are helpful and proactive, they listened to my concerns and countless questions. They listen attentively to what you need and want. Then make sure that if works needs to be done they come to do right by there word. It is nice to know my home has someone else besides my husband and I willing to take care of it.
3 years ago
Reply from Landmark Home Warranty
Dear Ms. Smith, Thank you so much for the 4 star review and providing such amazing testimony regarding your customer service experiences with Landmark Home Warranty! Providing best-in-class service, by friendly and helpful representatives, is exactly what we strive to do, and we are extremely happy to hear this has been your experience. On behalf of the entire Landmark team, thank you again! We truly value your business and look forward to serving you again. Landmark Home Warranty
Jan. 25th, 2021
Verified Customer
Review Source
Susan Slaton Yuma, AZ
since July we have had to call upon Landmark home warranty for our A/C, Heater, Water heater and rekeying of the house. ALL of these tasks have been accomplished, fast and professional. Thank you.
3 years ago
Reply from Landmark Home Warranty
Dear Ms. Slaton, On behalf of the entire team, thank you so much for the 5 star review and providing such thoughtful testimony regarding your positive customer service experiences with Landmark Home Warranty! Your satisfaction is our number one priority, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs, and we take great pride in providing you the peace of mind you deserve. Thank you again for the opportunity! We truly value your business and look forward to serving you again soon. Landmark Home Warranty
Jan. 25th, 2021
Verified Customer
Review Source
Marla Olsen
Very professional and friendly and thorough in their questions and understanding my needs. They always check to see if a previously used company us still available to help me again.
4 years ago
Reply from Landmark Home Warranty
Dear Ms. Olsen, Thank you so much for the 5 star review and such wonderful testimony regarding your customer service experiences with Landmark Home Warranty! Answering your questions and ensuring seamless interactions with friendly professionals is as our constant pursuit and we are thrilled that this has been your experience and love the positive feedback. On behalf of the entire team, thank you again for trusting Landmark with all your home warranty and home services needs! We appreciate your business and look forward to serving you again soon. Landmark Home Warranty
Dec. 14th, 2020
Verified Customer
Review Source
Laura
They have covered many things in my home but this last incident they ÒlostÓ the paperwork and then when I called I was on hold for 45 minutes and when I got a call back it was 5+ hours later and I could not take the call because I was at work or busy with other things. Never had that problem in the past so it was surprising to me.
4 years ago
Reply from Landmark Home Warranty
Dear Laura, Thank you so much for the 4 star review and open testimony regarding your recent service experience with Landmark Home Warranty. We constantly strive to provide best-in-class service and peace of mind to our valued homeowners, and we apologize for the delay in communication and any dissatisfaction you have experienced with the services received. Please know we would like to ensure that your needs are met. However, we are unable to locate a Landmark service plan under the name provided. We encourage you to email your contract information to customerrelations@landmarkhw.com so we may offer our personal assistance. Thank you again for your continued business and consideration. Landmark Home Warranty
Dec. 14th, 2020
Verified Customer
Review Source
Dennis
Because they been good to us. Every time I have a question I get a fast response. We haven’t had to wait long for a maintenance person to come out. They have excellent customer service.
4 years ago
Verified Customer
Review Source
Heidi Minson
We don't appreciate their rates (billed monthly) going up so much each year when we don't use their services much. The second year of our warranty, I was told the customer service person shouldn't have given us the low rate we had when we first renewed after we bought our house 3 years ago and said she couldn't give us a better rate than she was going to charge us. Also, the $60 fee charged for each visit is more than many service providers charge to walk in the door.
5 years ago
Reply from Landmark Home Warranty
Dear Heidi,
Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to see that you feel this way. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at with your property address.
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to see that you feel this way. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at with your property address.
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Dec. 18th, 2019
Verified Customer
Review Source
Rural TX Rancher
Landmark has provided lots of helpful information. When we had need to make a claim they found an excellent service provider. They only reason for 4 vs. 5 stars is that they needed a few days to find a service provider in our more rural area.
5 years ago
Reply from Landmark Home Warranty
Dear Homeowner,
We are glad to see that our agents and contractors have been able to provide you with 4-star service! We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at .
Sincerely,
Tiffany Nguyen
Customer Relations Manager
We are glad to see that our agents and contractors have been able to provide you with 4-star service! We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at .
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Oct. 8th, 2019
Verified Customer
Review Source
Kara Anderson
They are easy to contact and the customer service is wonderful. They have, quickly, taken care of any issue even changing the service provider when I found the one they had assigned to have poor reviews.
5 years ago
Reply from Landmark Home Warranty
Dear Kara,
Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Oct. 4th, 2019
Verified Customer
Review Source
Enola Alexander
Landmark has helped us with courtesy and efficiency for each of the 3 times we have had to use them thus far. Issues were taken care of within a timely manner by very courteous and professional companies.
5 years ago
Reply from Landmark Home Warranty
Dear Enola,
Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Oct. 8th, 2019
Verified Customer
Review Source
Dustin Cooley
Once I put my request through their website they were speedy and on top of getting my issue taken care of even for a weekend. Ieas definitely happy with the service. The only issue I have was that I couldn't get a hold of anyone by phone which didn't matter in the end anyway.
5 years ago
Reply from Landmark Home Warranty
Dear Dustin,
We are glad to see that our agents and contractors have been able to provide you with 4-star service! We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at .
Sincerely,
Tiffany Nguyen
Customer Relations Manager
We are glad to see that our agents and contractors have been able to provide you with 4-star service! We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at .
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Sep. 17th, 2019
Verified Customer
Review Source
Valentina and Caleb Pedersen
We''ve only had Landmark Home warranty about 3 months but they''ve been great when our water heater broke. We got a brand new one no problem. Very easy to work with. I love this company.
5 years ago
Reply from Landmark Home Warranty
Dear Valentina and Caleb,
Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Jul. 25th, 2019
Verified Customer
Review Source
Mariana Draper, UT
Efficient in every way. Good communication via phone and email, verifying service was provided to our liking. Very pleasant to work with, every person that came was respectful and on time.
5 years ago
Reply from Landmark Home Warranty
Dear Mariana,
Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Jul. 25th, 2019
Verified Customer
Review Source
Frankie Tempe, AZ
They have been very responsive to my calls. Unfortunately, I had one issue where I spoke to an agent requesting a recall ticket that didn't not make it into the system and I had to call back.
5 years ago
Reply from Landmark Home Warranty
Dear Frankie,
Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Jul. 19th, 2019
Verified Customer
Review Source
Teresa Farley
Excellent service & follow through. They made sure we were contacted, that the repair was done and that we felt satisfied. It was wonderful to have someone watching out for us!
5 years ago
Reply from Landmark Home Warranty
Dear Teresa,
Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Jul. 11th, 2019
Verified Customer
Review Source
Anonymous
Have had Landmark Home Warranty for 7 years and have always had pleasant representatives, reasonable response times and repairs have been done well and to our satisfaction . . . with the exception of an issue centering around our air conditioning unit. with the exception of one issue involving my air conditioning unit.
5 years ago
Reply from Landmark Home Warranty
Dear Homeowner,
We are glad to see that our agents and contractors have been able to provide you with 4-star service! We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at .
Sincerely,
Tiffany Nguyen
Customer Relations Manager
We are glad to see that our agents and contractors have been able to provide you with 4-star service! We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at .
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Jun. 27th, 2019
Verified Customer
Review Source
Debbie
I've had varying results with Landmark. Most of the time they are quick and easy. My last transaction with them was SUPER easy and I liked it. But last year when my AC died, my husky and I sat in over 100 degree temperatures for 6 weeks longer than we had to because someone was afraid to tell us that the work was only half covered by our coverage.....so, hit and miss
5 years ago
Reply from Landmark Home Warranty
Dear Debbie,
Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear that you feel this way. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at .
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear that you feel this way. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at .
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Jun. 13th, 2019
Verified Customer
Review Source
LISA STALDER
I have had a horrible time getting my service done. I have had to make 3 calls on my hvac system in 6 months. 2 repair 1 tune up. 2 times I was sent to the same contractor that doesn't service my area. Then 2nd call was for leaking ac so they said tune up should fix it,wrong. Then a service call sent to the wrong contractor again. Western finally called and then the ticket was cancelled but landmark emailed me 2 days later saying it was completed though the contractor wasn't scheduled. Contractor no longer had the dispatch and I had to call again. Contractor made it right by coming out today (next day) even though they didn't have a dispatch number associated with the one I gave them. I have spent 180 for my hvac and yet to be fixed (hopefully today) even though I told then there was a leak and a smell of fumes and I have an infant in the home. I need to set up scoutnet call for my garage door though I am skeptical to do it and may end up having to contact someone myself.
5 years ago
Reply from Landmark Home Warranty
Dear Lisa,
Thank you for taking the time to share your feedback. I am sorry to hear about the delays in your service requests. I am pleased that Western was able to go above and assist you properly. I will be sending you a direct e-mail to address your concerns.
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Thank you for taking the time to share your feedback. I am sorry to hear about the delays in your service requests. I am pleased that Western was able to go above and assist you properly. I will be sending you a direct e-mail to address your concerns.
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Jun. 13th, 2019
Verified Customer
Review Source
Gary K
Even though their was one minor hiccup the overall experience has been very good. I have renewed for another year. They promptly address a problem and the service is scheduled within two days!
5 years ago
Reply from Landmark Home Warranty
Dear Gary,
Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Jun. 13th, 2019
Verified Customer
Review Source
Georgia Parker
My email was answered quickly and I was provided with a local vendor in a timely manner. I was able to schedule the work with respect to my schedule and the vendor showed up on time.
5 years ago
Reply from Landmark Home Warranty
Dear Georgia,
We are pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!
Sincerely,
Tiffany Nguyen
Customer Relations Manager
We are pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!
Sincerely,
Tiffany Nguyen
Customer Relations Manager
May. 30th, 2019
Verified Customer
Review Source
Fran'ois
I had a claim which was handled very effectively and professionally. I got the information I needed on the status of the claim, the contractor was dependable and the repair was done very professionally.
5 years ago
Reply from Landmark Home Warranty
Dear Fran'ois,
Thank you for taking the time to share your feedback. We appreciate it and are happy to see that we have been able to provide you with 5-star services! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Thank you for taking the time to share your feedback. We appreciate it and are happy to see that we have been able to provide you with 5-star services! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!
Sincerely,
Tiffany Nguyen
Customer Relations Manager
May. 30th, 2019
Verified Customer
Review Source
Jim and Christy Garland, TX
They have handled three issues for us in the first 6 months of living here, and have done an exceptional job on providing us quality companies and upfront explanations. I would give them a 5 but that might be over the top since we have only had them for 6 months. All is good though!
5 years ago
Reply from Landmark Home Warranty
Jim and Christy,
We are glad to see that our agents and contractors have been able to provide you with 4-star service! We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!
Sincerely,
Cheyenne Rapier
Customer relations manager
We are glad to see that our agents and contractors have been able to provide you with 4-star service! We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!
Sincerely,
Cheyenne Rapier
Customer relations manager
May. 21st, 2019
Verified Customer
Review Source
Bryan
Too many hoops to go thru for coverage. We had a water heater go out and we called landmark to have it replaced. If it had not been for me doing research on the company they were sending out, the company would have taken photos and sent them the landmark for pre-authorization and then we would have had to wait till the parts were bought by landmark before the company came back and replaced the unit. Not only that, I'm also responsible for parts that they put on other than the $100 service call. Not worth it in my book.
5 years ago
Reply from Landmark Home Warranty
Dear Bryan,
Thank you for taking the time to share your feedback. I am sorry to hear that you feel this way. I would like the opportunity to review your concerns in more detail. Please reach out to me directly at with your property address.
I look forward to hearing from you.
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Thank you for taking the time to share your feedback. I am sorry to hear that you feel this way. I would like the opportunity to review your concerns in more detail. Please reach out to me directly at with your property address.
I look forward to hearing from you.
Sincerely,
Tiffany Nguyen
Customer Relations Manager
May. 14th, 2019
Verified Customer
Review Source
Sandra's Gebbia
Dependable from start to finish Including contact with Landmark about the problem and contact with the repair company, the quality and trustworthiness of the repair company and employees.
5 years ago
Reply from Landmark Home Warranty
Dear Sandra's Gebbia,
Thank you for taking the time to share your feedback. We appreciate it and are happy to see that we have been able to provide you with 5-star services! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Thank you for taking the time to share your feedback. We appreciate it and are happy to see that we have been able to provide you with 5-star services! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!
Sincerely,
Tiffany Nguyen
Customer Relations Manager
May. 14th, 2019
Verified Customer
Review Source
Cleve & Richelle Meacham
We have been extremely pleased with Landmark. They have addressed our claims promptly, and when there were issues with a contractor, they handled the situation satisfactorily.
5 years ago
Reply from Landmark Home Warranty
Dear Cleve and Richelle,
Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Apr. 23rd, 2019
Verified Customer
Review Source
Barbara Swasey
Everything was great with my microwave service, but I feel you should have covered the one part that I forgot to mention while Dave was here, and should have seen the problem, because the part was being held on with duct tape.
5 years ago
Reply from Landmark Home Warranty
Dear Barbara,
We are glad to see that our agents and contractors have been able to provide you with 4-star service! We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at .
Sincerely,
Tiffany Nguyen
Customer Relations Manager
We are glad to see that our agents and contractors have been able to provide you with 4-star service! We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at .
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Apr. 10th, 2019
Verified Customer
Review Source
Anastasia
Very helpful with our needs and following up with claims the two claims we have had to have we were given excellent service and landmark was able to clarify and questions we had.
5 years ago
Reply from Landmark Home Warranty
Dear Anastasia,
Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Apr. 9th, 2019
Verified Customer
Review Source
Khanh Ngo
When things break down, this warranty company sends reputable repair company technicians and they do fix things instead of making excuses or inflating the problems. Also great customer service.
5 years ago
Reply from Landmark Home Warranty
Dear Khanh,
Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Apr. 2nd, 2019
Verified Customer
Review Source
Jo
Customer service, follow up, repair and cost all top of the list we've had a couple issues with two different appliances. Each request for service was excellent highly recommend this company
5 years ago
Reply from Landmark Home Warranty
Dear Jo,
Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way and have been able to assist you with your appliances! We are here to provide you with a peace of mind for your home and hope to continue providing you with remarkable service. Please do not hesitate to reach out to us for any of your home warranty needs!
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way and have been able to assist you with your appliances! We are here to provide you with a peace of mind for your home and hope to continue providing you with remarkable service. Please do not hesitate to reach out to us for any of your home warranty needs!
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Mar. 19th, 2019
Verified Customer
Review Source
Bob C.
Always timely in both communications responses and contractor appointments. Excellent ongoing follow-up and customer satisfaction monitoring. Fair in coverage and always pleasant.
5 years ago
Reply from Landmark Home Warranty
Dear Bob,
Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Feb. 1st, 2019
Verified Customer
Review Source
JT
Good job for the most part. Dificult for some expensive items which caused delay in receiving the service because there were excessive charges by the plumbers. But it worked out in the long of it. So kudos to the landmark team.
5 years ago
Reply from Landmark Home Warranty
Dear JT,
We are glad to see that our agents and contractors have been able to provide you with 4-star service! We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at .
Sincerely,
Tiffany Nguyen
Customer Relations Manager
We are glad to see that our agents and contractors have been able to provide you with 4-star service! We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at .
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Feb. 1st, 2019
Verified Customer
Review Source
Ira gray
Got charged for a service call the serviceman came out checked it the first time and tightened two items in build me $65 for the service call came out the second time with a new charge service call and told me this Hawthorne strainer was not part of the warranty for the house so what good is the warranty at this point that's why I I rated you a 3-star and maybe for information to someone else
5 years ago
Reply from Landmark Home Warranty
Dear Ira,
Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear that you feel this way. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at .
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear that you feel this way. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at .
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Jan. 24th, 2019
Verified Customer
Review Source
Kathleen Guglielmo
Have had to use their services 5 times and when things go wrong, it's such a sigh of relief, to be put in touch with capable service companies that will handle my problems with professionalism.
5 years ago
Reply from Landmark Home Warranty
Dear Kathleen,
Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Jan. 24th, 2019
Verified Customer
Review Source
Daphne
When purchasing a new home I explored the option of another company but after speaking with the companies, either their lack of knowledge or disorganized progress made me confirm my choice with landmark.
5 years ago
Reply from Landmark Home Warranty
Dear Daphne,
Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Jan. 24th, 2019
Verified Customer
Review Source
Anonymous San Antonio, TX
Technically they honored their contract by denying out claim but by picking through the wording literally. We had an issue without our shower drain and it leaked through the kitchen ceiling. They sent a plumber out who diagnosed the problem as the drain but denied any repairs because, "though they cover plumbing, drainage systems and shower fixtures, it does not say specifically that the cover the drain fitting." We were pretty disappointed and felt like they were doing everything they could to get out of the repairs. We will not be renewing our contract and will not recommend them to friends (being active duty military, our friends move into new houses frequently).
5 years ago
Reply from Landmark Home Warranty
Dear Homeowner,
Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear about your experience. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at .
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear about your experience. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at .
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Jan. 10th, 2019
Verified Customer
Review Source
Mary
They're good. I don't like the pressure they put on me for responding to calls and emails and on getting the service scheduled and completed so quickly. I had a work order cancelled because it couldn't be completed within a specific time period.
5 years ago
Reply from Landmark Home Warranty
Dear Mary,
We are glad to see that we have been able to provide you with 4-star service. We would be happy to hear more about your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at .
Sincerely,
Tiffany Nguyen
Customer Relations Manager
We are glad to see that we have been able to provide you with 4-star service. We would be happy to hear more about your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at .
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Dec. 31st, 2018
Verified Customer
Review Source
Alan Ienn
They do a really good job of getting us in touch with the proper repair company, but could do better by actually setting up the appointment instead of charging the $65 and then we still have to make calls and follow up. But all in all a very good experience with Landmark
5 years ago
Reply from Landmark Home Warranty
Dear Alan,
We are glad to see that Landmark has been able to provide you with 4-star service. We would be happy to hear more about your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at .
Sincerely,
Tiffany Nguyen
Customer Relations Manager
We are glad to see that Landmark has been able to provide you with 4-star service. We would be happy to hear more about your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at .
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Dec. 31st, 2018
Verified Customer
Review Source
William M Wilson North Las Vegas, NV
Anytime I need help I called them and they're very kind and they have somebody here right away and I like that! anytime I need help I called them and they're very kind and they have somebody here right away and I like that!
6 years ago
Reply from Landmark Home Warranty
Dear William,
Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way. We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way. We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Oct. 4th, 2018
Verified Customer
Review Source
Bob San Antonio, TX
I have had a couple of decent repair calls, but some are really bad. Companies like yours always nail customers with the fine print, exceptions to coverage, and the horrible process. Example #1: I added on my pool pump to my policy for an additional fee. The system started leaking. Because the diagnosis showed the leak was coming from a special metals filter (that the previous owner added) instead of the main pump itself, you deny the claim. Example #2. A/C stops working. Looks like might be a freon leak. Told leak testing is not covered and would cost $200. Also told that even if leak found, still not reimbursed for leak testing. How are you supposed to find the problem? Horrible. Example #3. A/C goes out. Coils need to be replaced. System old enough that can't get parts, so "solution" is to retro fit a different brand of coil, but since it changes the footprint, it requires a new tray and some ducking work. Since these items weren't broke, they weren't not covered even though required for repair. Charged $1200 for the uncovered part. This one is nearly fraud.
6 years ago
Reply from Landmark Home Warranty
Dear Bob,
Thank you for taking the time to share your feedback. Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners. The warranty covers the main components of the covered units. In some cases, the repair or replacement requires parts that are not covered. These parts would need to be taken care of with between our homeowners and the contractors. I would be happy to go over any coverage details that you may have questions on. You can reach me directly at .
Sincerely,
Cheyenne Rapier
Customer Relations Manager
Thank you for taking the time to share your feedback. Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners. The warranty covers the main components of the covered units. In some cases, the repair or replacement requires parts that are not covered. These parts would need to be taken care of with between our homeowners and the contractors. I would be happy to go over any coverage details that you may have questions on. You can reach me directly at .
Sincerely,
Cheyenne Rapier
Customer Relations Manager
Sep. 25th, 2018
Verified Customer
Review Source
Sultan
A We like the service , homeland mark Insurance exelent coprativ customers service but the plumbers missed the first appointment and didn't call for make it he came next day 24 hours late
6 years ago
Reply from Landmark Home Warranty
Dear Sultan,
We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!
Sincerely,
Tiffany Nguyen
Customer Relations Manager
We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Sep. 11th, 2018
Verified Customer
Review Source
Suzanne Geyer
They are responsive and efficient and when they sent a really dumb bell to work on my dryer and I had to call a personal technician who finally resolved my problem, they reimbursed me.
6 years ago
Reply from Landmark Home Warranty
Dear Suzanne,
We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!
Sincerely,
Tiffany Nguyen
Customer Relations Manager
We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Sep. 11th, 2018
Verified Customer
Review Source
Judie Sutphin
They just keep bandaiding problems instead of replacing them. ie my air conditioner. It is 30+ years old and needs parts replaced yearly which they pay for. Also obviously has a Freon leak as they always have to add 3 pounds yearly. Freon costs $100 a pound and Landmark only pays $20 a pound for 2 pounds. They don't fix the leak or replace the unit which obviously needs to be done.
6 years ago
Reply from Landmark Home Warranty
Dear Judie,
Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear that you feel this way. Typically, if your unit can be repaired, repairs will be done. If the contractor's diagnosis states the unit will need to be replaced, depending on the cause of failure, the warranty will assist you in replacing your unit.
If you have any further questions, I would be happy to answer them. You can reach me directly at .
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear that you feel this way. Typically, if your unit can be repaired, repairs will be done. If the contractor's diagnosis states the unit will need to be replaced, depending on the cause of failure, the warranty will assist you in replacing your unit.
If you have any further questions, I would be happy to answer them. You can reach me directly at .
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Sep. 12th, 2018
