Landmark Home Warranty: Read 4,615 User Reviews From Real Homeowners

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Kristen and Dane Aura Caldwell, ID

It took a while to get my service that I needed done. They had not given my number to the vendor, but that's the only issue I've had. They called to see how things were going, corrected their mistakes, and the result was a painless experience. What made me happy is that the warranty includes plumbing, I thought it was just for appliances in the home.

7 years ago

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Ann Marie Smith Cave Creek, AZ

Our faucet broke in the kitchen, and the plumber took a while to come over. He couldn't fix it correctly, so we just had another plumber come and replumb the whole house. Our good experience was when our A/C and pool filter got fixed; they did it like they should have. It was really good. Overall, Landmark is good, however, the contractors that they send over have not done well.

7 years ago

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Wes & Ann Mallory Lake Havasu City, AZ

We've used them a couple of times, and they've called back each time, and followed up on everything that we've requested. Actually, they had somebody over the next morning when we needed our A/C to be fixed. They've just been really efficient and very good.

7 years ago

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Lindsay Quackenbush Glendale, AZ

The representatives always answer the phone very quickly, and they put me on hold for very long. They seem pretty knowledgeable as well, and they're just really thorough with their questions and feedback. I immediately get an email with the contractors that are going to come over, so it's really efficient. It was a really easy process. They were here the next day and fixed it. They've just ben awesome!

7 years ago

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Verified Customer

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Vincent Sharp San Antonio, TX

This warranty was what was offered when we purchased our house. We've had good experiences with customer support, and they're responsive. We had a leakage from our air-conditioning unit in the attic. The drain line had come undone and was leaking into one of the upstairs bathrooms, and they responded quickly, got the broken pipe replaced, and everything worked well after that.

7 years ago

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Brenda McDaniel Austin, TX

The reason I chose Landmark than to the other guys is that they seem to have more coverage, for the amount of money that I have available. They were able to solve my problem, but I hard to sort of yell at them a little. They kept referring me to a company that wouldn't even call me back, so I told them they weren't reliable. After that, they referred me to a couple of real good people, and it worked like a charm. He fixed my A/C within 20 minutes. Overall, I've been real happy with them, but the first experience I had with them was not positive.

7 years ago

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A.K. Dallas, TX

I chose them because they seemed to have the lowest service fee, and some of the most comprehensive service. Their representatives were great, in terms of getting things scheduled, not so much for follow ups. They sent unexperienced contractors to fix my heater, who simply collected their fee and left. They didn't know how to fix the problem. I ended up paying my own HVAC person to fix the problem, without Landmark. They also sent somebody over to fix my garage door, and it was a temporary fix. The contractor recommended a new motor, so I followed up with Landmark, and to this day, I haven't heard back from them.

7 years ago

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Andres Pena Round Rock, TX

They've been very helpful and very quick to respond our claims that we make online. and they've been pretty good so far. We've been going back and forth with them recently, due to a leaky pipe, and they've helped me get some plumbers out here to access where it's come from.

7 years ago

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Verified Customer

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Charles and Dorothy Cook Cedar City, UT

There was an occasion where one of our garage doors had a problem. They sent somebody over, checked it out, found the issue, fixed it, and now we're back in order. I'm actually happy with the service because they do everything. Plus, I sleep more now.

7 years ago

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Christina Dilley Layton, UT

It was chosen for me when I bought my house; it came with it so we just stayed with it. It's been a good experience, I'm glad I bought it. Their customer support has been pretty good. I've used it a couple of times and the only glitch I've had was with the technical support. My account hasn't been working online, but when I call them they've been really responsive.

7 years ago

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Verified Customer

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Jonathan Daniel Pflugerville, TX

I put a claim online because our A/C wasn't working well, and they called us within 24 hours. They gave us the information of the contractor, whom we made an appointment with, and after then Landmark called to check-in and make sure everything had gone well. So far, everyone has been very professional, and we've been pretty satisfied. Besides, their representatives were very responsive and polite.

7 years ago

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Verified Customer

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Pamela Hooton West Jordan, UT

They've been very helpful with getting in contact with a contractor to help us with our refrigerator They made sure that we had everything that we needed, especially with the company, to come and fix our refrigerator. On top of that, they made sure that the company came out and that we were satisfied with service. Landmark is a great company.

7 years ago

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Verified Customer

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Haris Hadzisellimovic Pflugerville, TX

They provide the service for rekey on my home, so I used the service for that. The rekey company came in and worked very well. Plus, their representatives were excellent and prompt on following up with us. They were able to give me a great experience.

7 years ago

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KB & JB Boise, ID

My realtor added it to our deal, like our closings. The last two times we've used it have been great. The last situation was an air-conditioning unit and it was pleasurable experience, but prior to that, over the winter when we had a broken furnace, it took to over 2 weeks for the furnace to get replaced, and it was been in the middle of a very, very, very, very cold winter, and it was a horrible experience. Just awful. They said that it was covered by manufacturer warranty, and then it wasn't, and so that took them weeks to figure out, but it wasn't, and I proved it to them on day 1, but you know they still had to do their due diligence. It was a long drawn out process, and in the end we did get a new furnace, but only after a $500 electrical bill using other people's base heaters.

7 years ago

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Verified Customer

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Kathie Holder Boerne, TX

The warranty came with the house. One time it was a good experience and one time it was a nothing experience. We had a good experience when our microwave died, and they made that right, but when we needed a plumber, we didn't get a callback because the guy really wasn't available. The individuals that answered the phone are very pleasant and tried to be very accommodating but as far as availability of services in your local area, that's pretty dicey. You're gonna have good experiences and bad experiences, and it's possible that no service will be available in a particular field.

7 years ago

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SS & JS Round Rock, TX

Generally, home warranty companies are known for rejecting your claims, but Landmark does a good job telling you what is covered and what not. In my 3 years with them, only 1 claim has been rejected. Plus, their customer support is very good. I can open a case online, or I can call in, and they respond immediately. They also follow up on everything!

7 years ago

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Jason and Ellen Giles Dallas, TX

I had to call them really early in the morning, without thinking they were going to able to answer the phone, but someone did answer. They reassured me that they would get everything taken care of quickly, and the matter was followed up, later that morning. Landmark followed up the next day to make sure everything had been handled properly, and there was good email communication from them along the way.

7 years ago

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Jonne Akens Arlington, TX

It's been a very positive experience. Our front door had termites, and after an exterminator quoted around $2,000 dollars, I decided to call Landmark. They sent their own person to look at it, and although I had to pay part of it, they were really good. My neighbors had a warranty with another company, and they just made promises that did not keep, so I told them to use Landmark!

7 years ago

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Verified Customer

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Raul Cruz-Gerardo Yuma, AZ

One of the motors of our A/C malfunctioned, so Landmark set up an appointment with a pro technician, and he came to my house and fixed it. It was pretty easy and simple, and that's it! It's a good company, and I would definitely recommend it.

7 years ago

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Verified Customer

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James & Hyeweon Ross San Antonio, TX

One of our friends had a good experience and recommended it. It's been okay. Sometimes the companies that you're assigned are little slow to fetch service technicians or bring the parts in, which we are having trouble with sometimes. Landmark Home Warranty itself has been pretty prompt in receiving and trying to settle the service requests, though. We needed to have the faucet fixed, and then it wasn't completely fixed, so we had to get the re-service, so sometimes we feel like maybe the technicians are not at a top skill level. We have oven parts that need to be fixed, and they brought in the wrong part and it's almost been a week now, and I'm still waiting for him today, so it's kind of a struggle. They respond to me quickly, and they're nice, wonderful, trying to listen to the problems, or trying to help out. I appreciate that, but we'd like to have more quality service from the service company.

7 years ago

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Verified Customer

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Edgar Allan Arizona City, AZ

We had an HVAC failure and 107-degree weather in Arizona; they had a technician here the next day, they had it repaired, after ordering parts by the following week. I think that was outstanding in this kind of weather. Excellent customer service so far; nice people to talk to. It was originally offered by our real estate agent.

7 years ago

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Verified Customer

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Austin & Thuy Bennion Syracuse, UT

I had my warranty on a refrigerator and they were able to get a technician out and get the refrigerator fixed for me. It was very simple, very quick, and their customer support people provided us empathy and were able to get everything situated quickly. We chose them based off of reviews we had read.

7 years ago

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Verified Customer

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Dan Mackintosh Salt Lake City, UT

I just thought that they were a good growing company that's doing good things, so I decided to purchase this service. I've used it a few times, and they've taken care of everything very efficiently. Landmark has always called make sure everything was done properly, and I was happy and they've been excellent to work with.

7 years ago

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Verified Customer

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Ashley Hasna Layton, UT

They take a really long time to actually get to the problem. Every time you call them, you have to verify the information, and they have to read it back to you, even if you did that 10 times already. With that being said, they happened to be very fabulous. I've never had an issue with them following up on contractors for me. My water heater actually broke before Memorial Day, and they struggled to get somebody to come over. The guy finally came over on Memorial Day, but he never submitted the ticket. Landmark was really patient with me, because I called them every day; there was water in the basement, and they kept calling the contractor. Landmark has been exceptionally helpful.

7 years ago

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Verified Customer

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Colin Dayton Houston, TX

Every time we've had a problem, I can either call them, or go on their website and put a service request. Within 24 hours, most of the time they already have assigned my request to a provider. Overall, they've been great. We've never had any complaints, and we love the quickness of the service that they provide.

7 years ago

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Verified Customer

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Richard Davis Yuma, AZ

I've used them already, and it's been great! You call them up and tell them you have a claim, and they're right on top of it. My garage door stopped working, and within a few seconds of hanging up with the, I had a call from the company that was going to come out and fix the garage door.

7 years ago

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Verified Customer

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Renee Ubico Logan, UT

I've had great experience with them, they're helpful. I've also used my warranty more than once. I needed to make sure my water heater was functioning correctly, and the plumbers came out and did a great job. They've offered great electricians as well.

7 years ago

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Verified Customer

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Christina Wasson Phoenix, AZ

I had been a realtor for 7 years before purchasing my home, so I've used them before. Most of the time it's been good, but recently, there has been a little lack of communication on their part. I'm actually selling my house to new buyers, and I had an issue with the air unit, so I decided to call them. I was getting good responses and feedback, but not anymore.

7 years ago

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Verified Customer

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Travis Griffin Layton, UT

Although they're pretty good at explaining why or why not of certain things that are covered, they sometimes respond quickly, and other times they don't. We've used the service several times already, and they assigned a company to fix our A/C. I really liked them, but it looks like their contract expired, because they assigned another company later on. I guess we still save money.

7 years ago

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Verified Customer

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Ronald Annison San Antonio, TX

They've been quick every time I've had to call. They send out reliable people, so it's been a great experience. Our dishwasher wasn't working, so after coming over a couple of times to fix it, they just replaced it. Everything was done in a timely manner. I have not had a bad experience with them; it's all been good.

7 years ago

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Verified Customer

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Tamara Newman Midvale, UT

Their customer support has been great. I've only had to use the service once, and they were great. My oven would not turn off, and when I called, they were very professional. The company that they sent out to take care of my oven was also very professional.

7 years ago

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Verified Customer

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Robert Wright Irving, TX

Our air stopped working, so I called Landmark Home Warranty, and they had a local AC company come out as quickly as possible. Landmark followed up the whole way, wanting to know when they got here, and if I was satisfied with their work. It was just very quick and very helpful. It has been fantastic! They've been so helpful and very responsive.

7 years ago

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Verified Customer

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Ryan Ranstrom Boise, ID

What really made us choose Landmark Home Warranty was their price. Plus, I had heard they were good. So far, we haven't had a problem with them. They've always offered a good customer support. They're prompt, and always offered a good service, I highly recommend them.

7 years ago

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Verified Customer

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Blake Englund Laveen Village, AZ

My garage door's motor broke, and they sent somebody out to replace it. I only paid $60, and they had replaced it within 2 days. It was awesome! Their customer service has been very good and thorough with any issues we've had. It was definitely a very positive experience!

7 years ago

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Verified Customer

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Andrew Markus Phoenix, AZ

They sent out somebody to fix our air conditioner, and they actually got here faster than what they had originally said. Regarding customer support, I have absolutely nothing but good things to say about them. They're awesome, and took good care of us.

7 years ago

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Rich Haight Salt Lake City, UT

The customer support is hard to talk to. It sounds like they're overseas, which I didn't really like, but they were pretty helpful. My washing machine broke, and they sent somebody over to repair it. They were very nice and helpful, and got it taken care of within a week.

7 years ago

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Hermann Bristow Meridian, ID

I am writing a review about Landmark Home Warranty. I have been a customer for 7 years now and I had great experiences since the moment 6 years ago our water heater went out and they replaced it without any problems.. Now last month in the cold winter our furnace failed and they took care of our furnace and send out a qualified HVAC service that was authorized and bonded and insured. Landmark Home warranty authorized a replacement furnace.. I would like to personally thank Jennifer B of Landmark Home Warranty for following up and staying on top of the situation making our experience 5 star experience now we have a new furnace!

11 months ago

Reply from Landmark Home Warranty

Dear Mr. Bristow, Thank you so much for the 5-star review regarding your customer service experiences with Landmark Home Warranty! Our top priority is your satisfaction with all your home warranty and home services needs, and we always appreciate the opportunity to help. We agree! Jennifer is incredible, and she enjoyed speaking with you and loved the positive recognition. Thank you again for choosing Landmark! We truly value your business and look forward to serving you again. Landmark Home Warranty

Jan. 12th, 2024

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Verified Customer

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Bart Torre Tucson, AZ

I have used the warranty this year and got a quick response from the repair men . The job was done professional and quick. For this reason I am renewing my contract for the 2023 year.

1 year ago

Reply from Landmark Home Warranty

Dear Mr. Torre, Thank you so much for the 5 star review regarding your customer service experiences with Landmark Home Warranty! Providing prompt and accurate resolution with friendly and knowledgeable service professionals is our utmost priority, and we are happy to hear how pleased you are with the level of service and support you receive. On behalf of the entire team, thank you again for choosing Landmark! We truly value your continued business, and we look forward to serving you in the future. Landmark Home Warranty

Jan. 10th, 2023

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Verified Customer

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tom kadotani Scottsdale, AZ

I have had several contractors assigned that were not in my geographical area and did not accept the assignment. On two occasions I had to locate a contractor myself. In lieu of assigning contractors out of the customers area, Landmark should notify the customer right away to get their own contractor. This would avoid unnecessary delays in getting repairs done.

2 years ago

Reply from Landmark Home Warranty

Dear Mr. Kadotani, Thank you for taking the time to write a review and sharing important feedback. Customer satisfaction and servicing our valued homeowners as quickly as possible is our top priority, and we truly regret any frustration. Your testimony plays a vital role in our quality assurance and provides great insight on how we can improve to better serve our valued members. Thank you again for allowing Landmark the opportunity to serve you. We truly value your business and look forward to serving you in the future. Landmark Home Warranty

Nov. 22nd, 2022

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Verified Customer

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Bere Perez Salem, OR

They are great overall! Almost 5 stars. I only rated less than 5 stars since they only had one plumbing contractor months ago. It ended up working out, but I still think there should be more plumbing contractors to choose from.

2 years ago

Reply from Landmark Home Warranty

Dear Ms. Perez, Thank you so much for the 4 star review regarding your customer service experiences with Landmark Home Warranty. Our top priority is customer satisfaction while offering comprehensive coverage, quality repairs, and dependable contractors, and we sincerely appreciate the constructive feedback and opportunity to assist with all your home warranty and home services needs. Thank you again for the opportunity! We truly value your business and look forward to serving you in the future. Landmark Home Warranty

Sep. 20th, 2022

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Verified Customer

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Elberta Ruth Hill Kingman, AZ

This is a new policy to me and this is the first time I have needed their service. I was very happy with the first time service I received. The service man Brent was very friendly, he took the time to explain to me what the problem was and he fixed it. He was very professional.

2 years ago

Reply from Landmark Home Warranty

Dear Ms. Hill, Thank you so much for the 4 star review and sharing such positive testimony regarding your customer service experiences with Landmark Home Warranty and your excellent service professional, Brent! Our top priority is your satisfaction and to provide best in class service, from the first call for service to the completed repair, and we sincerely appreciate the wonderful feedback. On behalf of the entire team, thank you again for choosing Landmark! We truly value your business and look forward to serving you in the future. Landmark Home Warranty

Sep. 12th, 2022

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Verified Customer

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Kasi Kennedy Manor, TX

It is easy to contact them and I always get a real person on the phone when I call and they respond promptly and get a technician out here ASAP. They are very good about covering everything to the limits of the contract.

2 years ago

Reply from Landmark Home Warranty

Dear Ms. Kennedy, On behalf of the entire team, thank you so much for the 5 star review and providing such positive remarks regarding your excellent customer service experiences with Landmark Home Warranty! Providing prompt and accurate resolution with friendly service professionals is our utmost priority, and we are happy to hear how pleased you are with the level of service and support you receive. Thank you again for choosing Landmark! We truly value your business and look forward to serving you in the future. Landmark Home Warranty

Sep. 6th, 2022

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Verified Customer

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Scott Colby

Relatively convenient to schedule services under the warranty, although there is a set fee for such service requests. However, the appliance repair company they assigned to fix our refrigerator's ice maker has come out twice and left without repairing it. I think that Landmark could maybe select better service contractors.

2 years ago

Reply from Landmark Home Warranty

Dear Mr. Colby, Thank you for taking the time to write a review and share your recent customer service experiences with Landmark Home Warranty. Our utmost priority is to provide best-in-class service and peace of mind to our valued members, and we sincerely regret any frustration. Thank you again for allowing Landmark the opportunity to serve you. We truly value your business and look forward to serving you in the future. Landmark Home Warranty

Jul. 22nd, 2022

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Verified Customer

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Valdir

Landmark always helps when needed, through the regular webportal service request to the urgent request when a call is needed. They are very professional and their coverage is amazing!

2 years ago

Reply from Landmark Home Warranty

Dear Valdir, Thank you so much for the 5 stars and sharing such positive feedback regarding your customer service experiences with Landmark Home Warranty! Your satisfaction is always our utmost priority, and we are extremely happy to hear how pleased you are with the level of service and support you receive. On behalf of the entire team, thank you again! We truly value your business and look forward to serving you in the future. Landmark Home Warranty

Apr. 12th, 2022

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Verified Customer

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Vicki Chandler, AZ

They are always there when I need them. 5 years with different items. Approvals are quick and in my last case 1 hour was amazing. Thank you staff at Landmark! Efficient and caring.

2 years ago

Reply from Landmark Home Warranty

Dear Vicki, Thank you so much for the 5 star review and providing such amazing feedback regarding your customer service experiences with Landmark Home Warranty over the last 5 years! Your satisfaction and providing a level of service that exceeds your expectations, is our number one priority and your testimony and the value you find in Landmark is everything we strive for as your home warranty provider. Thank you again for the opportunity! We truly value your loyal business and look forward to serving you in the future. Landmark Home Warranty

Feb. 18th, 2022

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Verified Customer

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Homer C Ingram Weatherford, TX

This year I had some problems with Landmark. I called to have a pre-season heating system check-up. They told me that they did not have a company lined up to do that service at the time. I questioned that and they said they would call back the next day. I received no call back, but I did receive an email that stated they had a service and they would call me. The service did call and they did do a fine job on the check-up and replaced a condenser.

3 years ago

Reply from Landmark Home Warranty

Dear Mr. Ingram, Thank you for allowing Landmark the opportunity to review your situation firsthand. Our Our top priority is customer satisfaction, and to service you as quickly as possible, and we regret the frustration. Please know repairs and system breakdowns take precedence over preseason tune-ups, which may result in a delay in appointment scheduling and completion. Thank you again for your consideration and allowing Landmark the opportunity to serve you. Landmark Home Warranty

Nov. 19th, 2021

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Verified Customer

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Ken Loury Chandler, AZ

I've had more than my share of things breaking during my fine using Landmark. They have answered the call in each and every issue. I have nothing but good things to say about Landmark.

3 years ago

Reply from Landmark Home Warranty

Dear Mr. Loury, Thank you so much for the 5 star review and providing such thoughtful comments regarding your customer service experiences with Landmark Home Warranty! Our top priority is your satisfaction and to provide best in class service, from the first call to the completed repair, and we love the positive feedback and always appreciate the opportunity to help. On behalf of the entire team, thank you again for entrusting Landmark with all your home warranty and home services needs! We truly value your continued business and look forward to serving you again. Landmark Home Warranty

Oct. 15th, 2021

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Verified Customer

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Fey Banks Sugar Land, TX

Better than any other warranty company i used but one needs to be persistent as long hold calls, need to find your own contractor and the need for your contractor to send s diagnosis, need for you to pay the contractor then submit for a refund is definitely designed to make you quit and pay out of pocket.

3 years ago

Reply from Landmark Home Warranty

Dear Ms. Banks, Thank you so much for the 4 star review regarding your customer service experiences with Landmark Home Warranty. Our top priority is customer satisfaction while offering comprehensive coverage, quality repairs, and dependable contractors, and we sincerely appreciate the constructive feedback and opportunity to assist with all your home warranty and home services needs. Thank you again for the opportunity! We truly value your business and look forward to serving you in the future. Landmark Home Warranty

Sep. 30th, 2021

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Verified Customer

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David Hyder Goodyear, AZ

Landmark has been great in the services I needed. Specifically, those services so far have involved pool motor replacement, air conditioner work, and water heater replacement

3 years ago

Reply from Landmark Home Warranty

Dear Mr. Hyder, Thank you so much for the 5 star review regarding your excellent customer service experiences with Landmark Home Warranty! Customer satisfaction is at the forefront of our priorities, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. We absolutely love the positive feedback and always appreciate the opportunity to help. On behalf of the entire team, thank you again for the opportunity! We truly value your loyal business of 5 years and look forward to serving you in the future. Landmark Home Warranty

Sep. 24th, 2021

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Verified Customer

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Leo R Bray Sun City West, AZ

I've used Landmark Home Warranty a handful of times. The response time could be better, the contractors could be better accessible, but pretty happy with all work done. AC repair, AC tune-up, plumbing service. Just renewed the home warranty for a 5th year? .

3 years ago

Reply from Landmark Home Warranty

Dear Mr. Bray, Thank you so much for the 4 star review regarding your customer service experiences with Landmark Home Warranty. Customer satisfaction and servicing our valued homeowners as quickly as possible is our top priority, and we sincerely appreciate the constructive feedback and opportunity to assist with all your home warranty and home services needs. Thank you again for the opportunity! We truly value your loyal business of 5 years and look forward to serving you in the future. Landmark Home Warranty

Sep. 24th, 2021

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