Landmark Home Warranty: Read 4,617 User Reviews From Real Homeowners

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Verified Customer

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Nina Babasa Houston, TX

My experience with them was great. They really tried to help me out if I had any issues, they did their best to resolve it. This one time we were having issues because whoever was assigned to my problem was not responding, but they fixed it right away as soon as I called them.

8 years ago

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Verified Customer

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Patricia Joann Szabo Tucson, AZ

So far it has been good, they've been responsive, and they follow through with everything. I've only called them twice, once to have a shower fixed in the bathroom. It wasn't working right, so I gave them a call. They have been reliable, efficient, and everything has happened quickly. I haven't had to wait much, which is the most important thing.

8 years ago

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Verified Customer

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Sherrie Spradlin Cedar Park, TX

I've had this warranty for a short time but I used it for my hot water heater. It wasn't working, so they got someone out to the house very quickly. They were there for just 10 minutes and I thought that was fixed. It worked for a short time, but then the water heater quit working again. The original problem, the pilot light, was not fixed and wasn't working correctly. As for Landmark's customer support, they have answered my calls, but sometimes they just don't follow up. For an issue I had, I had to call them several times because the contractor never sent Landmark the diagnosis. Or at least, that's what I think happened.

8 years ago

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Verified Customer

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Kris And Brianna Fryer Herriman, UT

It's great, they're always friendly and easy to work with. I used their service for my garage door, so they sent someone to fix it. Even though the warranty didn't include what needed to be fixed, the contractor still took care of it.

8 years ago

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Verified Customer

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Phat Khuu Arlington, TX

They've got good service and good customer support. I usually just call them and one day later they send somebody to come and visit me. I'm very happy with their service. I will recommend Landmark Warranty to all the people I know.

8 years ago

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Verified Customer

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Greg Irvine Herriman, UT

It has been great actually. I've had to use it 3 times, for my air-conditioner, the swing outside, and also for the garage door opener. All 3 times we had someone come out the next day to repair it. They have a great customer service.

8 years ago

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Verified Customer

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Genaro Arias Riverton, UT

We've had a few repairs done and they've been really fast and efficient. One time I needed my garage door to be fixed, so I called them and they had somebody out there to repair it. It was done within three days or so. It was very fast. They're very professional and I'm happy with my experience with them.

8 years ago

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Verified Customer

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Robert Jacobson Redmond, OR

It takes forever to get a call through to someone, but once that I get through they're very helpful. They're very receptive and do their work in a timely fashion. They send the best person in the area to do whatever jobs need to be done. We had our oven go out once, so I called them. We couldn't get parts to repair it anymore, so it became a replacement problem. They got me a check to buy a new one at Home Depot within a week, and they helped me get it installed perfectly. It all took 4 days to be done. I've pretty much had a positive experience with them.

8 years ago

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Verified Customer

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Heather Hirsche Orem, UT

They hooked me up and changed the lock when we first moved in. They were awesome. I also called them when my garbage disposal broke. It was under warranty, so they came in and replaced it. I appreciate that our sellers had it in place for me when I moved.

8 years ago

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Verified Customer

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Christy Mcgowan And Dee Bertrand Mesa, AZ

So far it has been really good. They are great about keeping on top of things and following up to make sure that the repair people did their job. I've had to use it about 3 times since the contract started and they've brought pretty good service people. They're a pretty solid company and we're very happy with them.

8 years ago

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Verified Customer

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Eric Cantor And Ky Milliron Goodyear, AZ

90% of the time, they respond to my needs on time and they follow up. Recently I had to call them because something in my hot water tank, a recirculating motor, went bad. They came out, were right on time, and did what they needed to do. The problem was fixed and they cleaned up after themselves. I've also use them twice a year to come out and give maintenance to my air condition and heating. There has never been a problem and they always get things done.

8 years ago

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Verified Customer

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David And Vickie Larson Emmett, ID

The service has been wonderful so far. We have only really used it for the re-keying of our house when we bought it. They were very quick to take care of that. Within minutes I had an appointment set up with the lock shop and they were there on the spot.

8 years ago

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Verified Customer

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Daniel Newbold Cypress, TX

They are really easy to talk to and very professional. They're clear about what they're saying and very helpful. We just had our water heater replaced, it was very simple. We just called the company to come and fix it for us. They've helped us a lot in the last two years.

8 years ago

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Verified Customer

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P.O. & M.O. The Colony, TX

I've only used their service once and that was a good experience. We had a toilet repair that needed to be fixed rather quickly. We got it scheduled right away, they sent out an urgent request to the contractor and we got it resolved. My only complain is that the instructions given to contact the constructors should be better. Some of them obviously don't want to contact us until they get a ticket. There's a little of miscommunication with that, but everything else has been professional and timely.

8 years ago

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Verified Customer

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Jon Thompson Boise, ID

They've done a very good job for us, everything goes well and everything gets fixed quickly. We've used it twice, once when we had a leak in the basement and another time when the water heater broke. They came out and fixed both of those problems within a couple of days. They people that showed up did so when they said they would and everything went smoothly.

8 years ago

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Verified Customer

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Stephenie Ujhelyi Springfield, OR

Everything has been positive the whole way. The customer service representative and everybody I've spoken to has been great. They re-keyed all of my locks since I had just bought the house. The person they sent to do that did a fabulous job. Other than that, I haven't had to call them yet for anything else.

8 years ago

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Verified Customer

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Anonymous Lytle, TX

My experiences with them have all been positive. For instance, my ceiling fan's cord was stuck, so I couldn't decrease or increase the speed of it. They sent an electrician and he knew immediately that the problem was not the fan but the cord. He was able to straighten it out and everything went well. Since he had to charge me $70 for coming out, he asked me if there was anything else that he could do in my house to help me. In the end he went around and fixed a couple of light switches and that was that.

8 years ago

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Verified Customer

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Michael And Mickey Mitchell Fort Worth, TX

I've only used them one time and had no issues. We had some problems with our AC so we called them and they sent somebody out right away. They took care of it. It was pretty easy and straightforward. I'm goanna extend out my warranty when it expires.

8 years ago

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Verified Customer

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Gary And Kathleen Verboncoeur Boise, ID

They have done a great job so far. Once the microwave quit working, and they had a tech out here right away. It took 3 visits before we got the right part and it was fixed. It is fixed though, and it's working just great now. They did a very prompt and wonderful job.

8 years ago

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Verified Customer

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Nicole Wellard Boise, ID

It came with the house when we bought it. I like them so far. Our air-conditioning unit wasn't working properly once, so we called them. They set it up and a contractor came out on the same day. I liked that they checked back in with us via email and text message to make sure that the service was scheduled and that everything went alright.

8 years ago

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Verified Customer

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R.S. & C.S.

The few times that we had to call them, we've been satisfied with the work that was done. I recently used it for one of our water heaters. It went out so we called them. They did replace the heater, but they charged us extra for things. I guess it's just the staff that they don't cover.

8 years ago

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Verified Customer

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Sharhonda Lofton Converse, TX

The service is awesome, excellent. I've needed it for some plumbing work so I called them and they took care of it. They said 'this person is goanna be helping you, give them 2-3 business days.' It didn't take them that long and they came the next day and fixed it. They then called to check how the service went.

8 years ago

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Verified Customer

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John And Mary Mccants Phoenix, AZ

So far they've been very attentive and have good follow up. I went through the process of ordering an inspection, and the company they assigned scheduled an appointment for us. They pretty much followed the plan as they said they would. They took a day or two to diagnose and asses the problem. Then they checked to see if it was covered or not. If a problem was ever not covered, they would explain why. They're just really good about following up with you through emails or phone calls.

8 years ago

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Verified Customer

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Ashley Jackson Austin, TX

There's not much to say really, we have a problem, they respond, it gets fixed. It has worked out. One issue we had was our water heater. We called Landmark, they sent out a tech, and it turned out to be a simple fix. The issue went away. Everything has worked out great.

8 years ago

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Verified Customer

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Linda Conway Buckeye, AZ

I've had them for 2 years. They few times I had to call me, they answered my questions and done exactly what they said they were going to do. I had an issue with my garage door opener and they contacted the people that serviced that brand. The gentlemen came up and fixed it. No problem.

8 years ago

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Verified Customer

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Lynn San Antonio, TX

I have sent over 40 clients your way and i love landmark, customer service is getting alot better in the last couple months and the follow up from claims has been revolutionized within the last several months, I pay much attention to this and i feel very confident in Landmark warranty

8 years ago

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Verified Customer

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David&Jeannette Phoenix, AZ

They seemed to be very good and very efficient, plus they were good to follow up. The contractors that they use are very good, but there has been times where the items they fix are not working correctly the day after they come over.

8 years ago

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Verified Customer

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Teresa Phoenix, AZ

Customer support has been fantastic! I've actually been surprised as to how fast they are and how eager they are to fixing issues we've had. They immediately took care of all the problems we've had with our house appliances. They're easy to get a hold of.

8 years ago

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Verified Customer

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Brenda Scottsdale, AZ

I've only used the warranty once, and they did a great job! They were obviously very busy because we expected them for 2 days, but the technician was very professional. He got the job done as quickly as he could, and we got our A/C working just fine after that.

8 years ago

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Verified Customer

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Robert Kasperlain McKinney, TX

The pilot on our water heater went out, so we used our warranty for that. They took care of it really quickly, and the company that they used was great. I have a limited experience with them, but so far, it's been really good.

8 years ago

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Verified Customer

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Robert&Virginia Phoenix, AZ

All of the problems I've had have been handled immediately, and their customer support has always provided a good experience. Well recently we had a leak in one of our bathrooms, and they had somebody out to fix it. It was handled properly and rapidly. They've always handled it to my satisfaction and right on time.

8 years ago

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Verified Customer

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Louis Orem, UT

Somebody came out took care of my stove pretty quickly, and that just made me feel like we got our money's worth for that. It's nice to know upfront what I'm going to pay and what the service includes. they've actually done a good job with getting a contractor out here pretty quickly. On top of that, Landmark's customer support is very polite, and They're great with getting me the information I need.

8 years ago

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Verified Customer

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Kelvin Gipson Katy, TX

I like that you can request a service online, it's very convenient. I actually used it already, and we were able to get in contact with a repair person the next day, so that was nice. This is much better than our previous home warranty company.

8 years ago

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Verified Customer

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Tammy Humble, TX

I'm a realtor myself, and I really liked the salesman. He was not pushy, and told me the benefits of using them over other companies that I've used to give to my clients. Plus, They're quick, and can even fill out a claim online. Their customer support is very courteous, and Landmark just stands by their word.

8 years ago

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Verified Customer

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Lynn&James Carmel-By-The-Sea, CA

Our house was so hot that the renters in our house had to go to a hotel! Landmark has good customer service, and they've sent out good companies to fix our A/C numerous times. It's not their fault though, our system is pretty old, but the times they've sent someone, they've been thorough, very nice and always got to the bottom of the problem.

8 years ago

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Verified Customer

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David and Lela Rice Twin Falls, ID

Customer support has been very good. Every time I contact them for questions, they call me back and send someone out to look at my problem. I think they're a good and caring company, and they seem like the really put the customer's needs as of their own.

8 years ago

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Verified Customer

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Jess St George, UT

I've used them a couple of times in 2 years and they've been good. You call them and they take care of it right away. The next day they sent somebody out and it's all taken care of. Overall, they're pretty efficient on the phone and take care of business right away.

8 years ago

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Verified Customer

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Norma Johnson Tucson, AZ

When I called them to get something fixed, they ensured that the service person was here in a timely manner, and they also followed up on it, so their service was excellent. Landmark is a really responsive company who follows through with answering the questions and helping us solve problems.

8 years ago

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Verified Customer

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J.R. Sun City West, AZ

Their hold times are too long but they are thorough and do follow through. My dishwasher did not work two days after taking over the house and they sent someone out. That was a little delayed, but it was the weekend after the long Memorial weekend, so it was understandable. Besides that, everything went as planned; they fixed it within a couple of days.

8 years ago

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Verified Customer

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Robert Austin, TX

When I needed to replace a water recirculation pump, Landmark provided a name of the contractor to call. When the contractor told me they couldn't go to my house, Landmark immediately gave me another name, and that guy came out and did everything perfectly. There was great follow up to ensure that the problem was taken care of, and I was very impressed with that. Overall, it was an excellent customer support.

8 years ago

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Verified Customer

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Eric Scottsdale, AZ

It's all been good experiences! Landmark has been very responsive when we have to reach out for various things. For example, we had a water softener that wasn't working properly, and we called them and we were able to get a vendor that reached out to me within an hour or two. The next day, they were at the house fixing the problem.

8 years ago

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Verified Customer

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Joy Ogden, UT

The time I called them, I wasn't exactly sure what had stopped working, so Landmark sent over a technician that identified the problem and corrected. They answered quickly, and the job was well done, so I'm satisfied with their service.

8 years ago

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Katherine Scruggs Salt Lake City, UT

Out of the 2 times we have used Landmark, only one time has been helpful. While Landmark says they are quick to help, when there is a problem with their service providers, they are extremely slow with answers and help. We had a major problem with their sub contractors. The subcontractor diagnosed our home with a problem that was far from true. We paid out of pocket for another plumber to come to our home and the issue was fixed in 15 minutes. we feel like the warrenty failed in providing the basic care it promised due to a bad subcontractor and the companies unwillingness to believe our doubts in the subcontractor.

8 years ago

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Verified Customer

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Vicki Barnes Chandler, AZ

I went with Landmark because it looked like it had the best coverage for me. The customer service people are very helpful and they're amazing. They're very polite, and they want to help. My air-conditioning went out, and I live in Arizona. They were quick, they were honest and they were very supportive.

8 years ago

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Verified Customer

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Patrick Antry Tooele, UT

This warranty was what was offered to me when I purchased my home. I've used it several times, just this week I had to have a leaking water heater replaced, and they got it taken care of almost immediately. The people that they get to do the service have been topnotch, very professional and always been perceptive to my needs. They've been very quick to respond to my request for services, and they've always followed up to make sure the work is complete.

8 years ago

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Verified Customer

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Steven / Susan Sheffield Baytown, TX

I purchased a Landmark Home Warranty for a second property because I like them. Their representatives are very helpful and informative. I already used their service for my A/C. They just set up the appointment, the appointment person called me, and just came out and completed the service.

8 years ago

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Verified Customer

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E.R. Star, ID

Customer support was very efficient, very quick, very helpful and easy. It worked out well. The technician they sent was very knowledgeable. He had a very good communication, and it was just very helpful and very easy. Everything was done really quickly.

8 years ago

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Verified Customer

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Kristen and Dane Aura Caldwell, ID

It took a while to get my service that I needed done. They had not given my number to the vendor, but that's the only issue I've had. They called to see how things were going, corrected their mistakes, and the result was a painless experience. What made me happy is that the warranty includes plumbing, I thought it was just for appliances in the home.

8 years ago

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Ann Marie Smith Cave Creek, AZ

Our faucet broke in the kitchen, and the plumber took a while to come over. He couldn't fix it correctly, so we just had another plumber come and replumb the whole house. Our good experience was when our A/C and pool filter got fixed; they did it like they should have. It was really good. Overall, Landmark is good, however, the contractors that they send over have not done well.

8 years ago

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Verified Customer

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Wes & Ann Mallory Lake Havasu City, AZ

We've used them a couple of times, and they've called back each time, and followed up on everything that we've requested. Actually, they had somebody over the next morning when we needed our A/C to be fixed. They've just been really efficient and very good.

8 years ago

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