Landmark Home Warranty: Read 4,615 User Reviews From Real Homeowners

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Terrance And Janie O'Donnell Salt Lake City, UT

The service came with the house when we purchased it. So far our experience has been positive, they have explained everything about the warranty very carefully. The only service we've had so far was our house's re-keying.

7 years ago

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Verified Customer

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Lari Bridges Lehi, UT

They are fast, efficient, and responsive. I just moved into my new home and my air conditioning and refrigerator were not working properly. They handled both of those claims very efficiently

7 years ago

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David Sieja Roanoke, TX

Every one of my calls has been answered promptly and precisely. I had problems with my air conditioner drain, so I placed an online request with Landmark. The technician contacted me within hours and he was there the next day to fix the problem. I'm completely happy with the service.

7 years ago

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Verified Customer

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Ricky And Judith Edmondson Yuma, AZ

It has been great so far. We've had three plumbing issues, one with the well and the other two with the shower. They've all been handled right away and they were good with the follow up too.

7 years ago

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Judy Brailsford Brigham City, UT

Some experiences have been good, some have been awful. Labor day weekend, for instance, we had a leak develop in the plumbing underneath the house. They couldn't find an emergency plumber to come out and fix it, so we had to turn the water on and off from the street. It was a big hassle and they were not very polite about it. I could not believe they didn't have emergency contacts like that. They finally gave me permission to search for my own plumber and I called the one who's been doing my work for 20 years. He came and was able to get it fixed it a couple of days after Labor day. But when I asked them to come and do the pre-season tune ups on my furnace, they were on top of it.

7 years ago

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Verified Customer

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Mark Crutchley Frisco, TX

I don't think I've spoken with them very often, just to schedule jobs and what not. Our garage door broke once, so I did that, scheduled something, and the guys came out and fixed it.

7 years ago

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Verified Customer

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Adam / Johanna Houston, TX

They are very good. I've only used them once to get the re-key service that they provide for members. They connected us with the company that does the re-keying, charged us a fee for the service, and that was that. It was easy to set up and it was a good experience. That's about the only time I have contacted them.

7 years ago

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Anonymous Portland, OR

It has been really good, we've used it a few times. They usually get things done pretty quickly and so far all the contractors have been great. I recently submitted a request online and got an email with the contractor's info shortly after. They came and it was all good.

7 years ago

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Ryan Schanck Laveen Village, AZ

All of our experiences have been positive so far. I had the ice maker on my refrigerator go out once and I called them up. They set me up with a repair company and they came by and did the work. It was done in less than half an hour and it's worked fine since.

7 years ago

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Jonathan Throckmorton San Antonio, TX

I thought they were friendly until I got to the point when it was time for them to replace my messed up appliances. They weren't that helpful 'cause even though the say the want to make my day remarkable, their desire to do so decreased drastically when they found out that they had to fix or do something to solve my problem. I was having problems with my microwave not working, it was like it was having a short circuit and could've been a fire hazard. They guy that looked at it said that with all the parts it needed, fixing it would cost as much as replacing it, so they decided to go with that. At the same time, my dishwasher also needed to be replaced, and both the dishwasher and the microwave were stainless steel. They wanted to replace my dishwasher with a black one and my microwave with a white one when my entire kitchen was all stainless steel. They were going to make my kitchen rainbow! I had to go buy the microwave and dishwasher on my own because they wouldn't finish the job right.

7 years ago

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Verified Customer

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Marco Antonio La Porte, TX

I don't really deal with customer support too much but they were very responsive. My AC went out and they came out a couple of days after the hurricane. They were pretty fast about it.

7 years ago

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Verified Customer

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Mark & Cathie Cool Austin, TX

They have been very helpful and very quick to respond to our requests. I had a capacitor go bad on my air-conditioner and I called them. They sent a service guy out within 24 hours and got it fixed.

7 years ago

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Keith Murray Bountiful, UT

It has been fine. We called them with a problem we had, but the company that they tried to get in touch with couldn't schedule us in. We had to call back and get rescheduled. After a couple of trips, the problem finally got fixed.

7 years ago

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Verified Customer

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Rob And Marie Martin Mesa, AZ

They are very prompt and professional, and they've got the right people to work on our properties. We have 2 air-conditioning unites that went down and they somebody out here to correct the problem. We really appreciate the help, we need it.

7 years ago

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Verified Customer

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Andrew & Trisha Goldsmith Kingwood, TX

It has been excellent. I once called Landmark and told them we had a clogged pipe. They arranged for a plumbing company to handle it for us, and it was done appropriately. Their follow up and customer service is excellent.

7 years ago

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Verified Customer

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Andrew Smith Lehi, UT

We needed too use it once for a leak that we had in our AC pipe. They sent out Ego Air people to come and look at it. Every time they came, they sent somebody different, and each one told us the problem was a different thing. Sometimes they said it was a problem that wouldn't be covered and other times they said it would be covered. Landmark hasn't been able to get a hold of Ego Air yet to come and fix the problem, so we are still waiting on them.

7 years ago

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Verified Customer

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Ovenson Louidor San Antonio, TX

It is a good home warranty company. It has been really good, every-time I called they've bee very helpful and responsive. Just recently I needed to use my warranty on my AC for tune up and repair and they got someone out here within a day.

7 years ago

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Verified Customer

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Raul Arizola San Antonio, TX

It has been great. I needed it for our ceiling fan work, they came out and fixed it. They also came when I needed a water heater to be replaced and they got the job done really well too.

7 years ago

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Ashlee Hurricane, UT

They have been good to work with through some of their contractors. A couple of weeks ago my fridge needed a repair and they were good about getting somebody out here. They okayed the parts that were needed to fix it real quick, but the contractor took forever to do it.

7 years ago

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Verified Customer

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William Moore McKinney, TX

We had one issue in the house with a faucet that was leaking. We called in and they had people over here within 48 hours. They repaired the leaking faucet and got it all fixed. It was a really good experience.

7 years ago

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Verified Customer

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Joyce Majors Bandera, TX

I had a microwave that just quit working so I called them. They then called some people that did that kind of thing and they got in touch with me to set up a time. They came out, fixed it, and it was all cleared off. It was pretty easy and they did it all well.

7 years ago

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Verified Customer

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Charles And Susan Buescher Idaho Falls, ID

Customer service has been good and they respond very quickly. I'm really happy with Landmark but I get requests for feed back, emails, and phone calls everyday. It's like they want me to pat them on the back and it's getting too tedious.

7 years ago

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Verified Customer

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James And Coludia Welden Rio Rico, AZ

We got it because we had a home deal when we purchased the home. They have been very professional and always find someone to fix the problem immediately. It's very easy to work with them.

7 years ago

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Verified Customer

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Sergio Rodriguez Fort Worth, TX

I chose them because it had a reasonable price and good reviews online. They've been pretty responsive. Once my AC unit was acting up and since it was under warranty, I gave Landmark a call. They made an appointment for me, reached out to the subcontractor, and the subcontractor just came out here to fix the issue. They have been good ever since.

7 years ago

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Verified Customer

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Yaxin Bao Austin, TX

I've had a pretty good experience. I had a dishwasher issue, so I called them and they resolved it very quickly. They are very responsive to my phone calls, and the whole claim process goes smoothly.

7 years ago

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Verified Customer

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T.G.B. & M.G.B. Eagle Mountain, UT

The customer support is good, I have no issues with them. Last time I used it was last month for H/VAC, air-conditioner and a heater check. They are good in general about waving the fee if the contractor doesn't show up and making sure you're always covered. That's pretty much it.

7 years ago

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Verified Customer

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Dale R. Steffy La Marque, TX

They've been excellent. The air conditioner went out one time and they were able to dispatch a service company out here. They did the job rather quickly and all but there were a few problems. When they came out and repaired the unit they said they would come back the next day because there was something else wrong with the unit. They were here later and I had to pay them again. But that wasn't Landmark's problem, they're good, but some of the contractors they deal with aren't... They need to keep a better eye on that.

7 years ago

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Verified Customer

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Naga Kollegal Katy, TX

They've attended to all the problems and issues we had. They're very responsive to our concerns. We've used their service for maintenance, some plumbing work, electrical stuff, a microwave, and stuff like that. I've had a pretty good experience.

7 years ago

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Verified Customer

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Richard Nowakowski McKinney, TX

They have been extremely attentive on the phone but our first experience wasn't that great. Between them and the company they referred us to to fix our air conditioner, it was a complete disaster. One company would blame the other one because they didn't get this, they didn't do that, or they said they already sent that, etc. That first experience was not very pleasant. Then, two weeks ago, our air conditioner quit working so we called them. It took them 2 days to get somebody out to fix it. It took a week of lollygagging for them to finally get the information they needed from Landmark to actually fix the air conditioner.

7 years ago

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Verified Customer

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Paul Hess Red Oak, TX

I've had 2 small claims, one for my air-conditioning and one for my refrigerator. They were very quick to take care of things and I was very pleased. They were very quick to respond.

7 years ago

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Verified Customer

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Betty Moyer Fort Worth, TX

They have been very good when I ask questions or call up, they always respond really quickly. They've taken good care of any problems we had. For instance, we had an issue with the dishwasher on a brand new property that I manage and we set up an appointment. The technician came ahead of time and fixed the problem. He was very efficient.

7 years ago

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Verified Customer

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Christopher Piehler Arlington, TX

So far they've been doing pretty good. We had our outlet in the kitchen go out, so the set someone to come in. The electrician came in and fixed it pretty quickly, within 4-5 days actually. It has been really good and we haven't had any complains. We did get an issue with the subcontractor, but they took care of that and got us a new person.

7 years ago

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Verified Customer

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Dirk Steiger Garden City, ID

I've only used the service a couple of times with two claims, but they have been helpful. A drain clogged, I contacted them, and they had somebody out the next day. It's an added peace of mind to know that you have insurance. It feels good to have that coverage.

7 years ago

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Verified Customer

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anonymous San Antonio, TX

Not all my claims were handled the first time in a satisfactory manner, but Landmark followed up to correct their mistakes. This good faith and going the extra mile warrants an "8". I would add with my recommendation to persevere on a claim not handled satisfactorily the first time, as Landmark will definitely follow thru to make it right

7 years ago

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Verified Customer

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Terryann Ross San Antonio, TX

Their customer service is awesome. But you need to be more clear on your coverages. For example the pest control could have read 1 time in a calendar year. Instead of verbiage that's unclear

7 years ago

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Verified Customer

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Jacqie Carrollton, TX

We've been pleased with Landmark overall, but were a little disappointed when our AC until needed to be replaced that they wouldn't replace the entire unit and that some parts that had to be replaced in order for the new unit to work were not covered.

7 years ago

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Verified Customer

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Mandana&Nirvon Florence, AZ

By the last issue I had. Nobody likes surprises and I feel I was deceived. What's covered and what's not should be clearly defined in 2 side by side columns, not hidden in a paragraph. Consumers don't know all the parts of their ac unit and the take advantage of that. They used to be #1 with me but now I'm not so sure if I will stay with them or not.

7 years ago

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Verified Customer

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Derek Austin, TX

Every time I call, I talk to someone very friendly and very helpful. I actually used them for pest control, and they were able to connect me to a company and send a person out pretty quickly. There's one thing that I noticed though; my payments to Landmark were a little more expensive than what the pest control would have been.

7 years ago

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Verified Customer

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Jaleene Star, ID

I had a breaker go down in my breaker box recently, and they had somebody out within 24 hours. The company they sent out was on top of their customer service, and I liked how they solved the problem.

7 years ago

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Donald&Michelle Richmond, TX

Their customer service has been great! They just recently replaced a pool filter and swapped it out; it was awesome. That would've cost me over a thousand bucks with labor, so everything's been great. I've had other home warranties that were terrible, but Landmark is way better.

7 years ago

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Zachary&Carrie Coppell, TX

Our A/C wasn't working properly, so they assigned a contractor to come over, but after a week without luck, I called them back. They did some research, called around and found somebody for us the next day, so we really appreciated that.

7 years ago

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Bradford Dallas, TX

I've had very few issues with their customer support, so overall, they've been very good. Our water heater was replaced the same day we called, so that was great. However, we did call once for something that was not covered, which we didn't know about, and they still sent someone out, and I had to pay for that.

7 years ago

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Heung-For Hillsboro, OR

It's been a satisfactory service so far. Our refrigerator stopped working once, and Landmark had another company come over and fix it. The other company made an appointment with us, and we just paid a trade fee and the service was done. Afterwards, Landmark followed up with us to make sure they did everything correctly, so it's all been good.

7 years ago

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Roy St George, UT

they've been good with sending out technicians that get the job done. The representatives have been pretty good and prompt, they do an excellent job. Everything's been very positive.

7 years ago

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Richard and Janet Poss Casa Grande, AZ

The first time we needed to use it was for our shower. I was out of town, and my wife didn't know how it worked, so Landmark was very helpful in getting somebody out there that day to fix the counter faucet. Our experience was a bit feisty, but overall, it was positive.

7 years ago

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William Dallas, TX

It's a very good customer service. Our fridge went out basically 4 days after we bought the house, and they sent someone out. The technician got the part installed, and did everything quickly; he did a great job!

7 years ago

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Oscar Frisco, TX

My experience with Landmark's customer service has been fantastic! They've always answered my question, and always try to figure out the best solution for me. I understand that there's a lot of clients and customers that pay for this service, but I think it'd be perfect if they were a little quicker.

7 years ago

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Sean Fort Worth, TX

I had to use them one time, my A/C unit was malfunctioning, so I called in and they called the tech to come out and take care of it. After doing the math, I realized it would've been cheaper for me to call an air-conditioner company and do it myself. I had to pay additional money for them to add Freon.

7 years ago

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James Cedar Hill, TX

I had a water leak on a Saturday, and they had somebody there to repair it Tuesday morning. They're very quick to answer issues and dispatch technicians. They're also very professional, and I liked dealing with them.

7 years ago

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Brian Manning Meridian, ID

The few times I've talked to their representatives, they've been pleasant enough and helpful; they got me set up. Unfortunately, the first time I called them, the part that needed to be fixed wasn't covered by the warranty, but I did appreciate their prompt response on sending a guy over.

7 years ago

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