Landmark Home Warranty: Read 4,617 User Reviews From Real Homeowners

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Gloria Holley Pearland, TX

I've had some experience were they would send some contractors out that don't either come, or do a half job when they do get to my home. I would call and notify Landmark and they would send someone else out.

4 years ago

Reply from Landmark Home Warranty

Dear Ms. Holley, Thank you for taking the time to write a 4 star review regarding your customer service experiences with Landmark Home Warranty! We constantly strive to provide best-in-class service and peace of mind to our valued homeowners and we sincerely appreciate the constructive feedback and opportunity to assist with all your home warranty and home services needs. Thank you again for the opportunity! We truly value your loyal business and look forward to serving you in the future. Landmark Home Warranty

Aug. 19th, 2021

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Andrea C Maricopa, AZ

Listing of items covered in warranty and prompt service. I deducted one start only because when calling in to speak with rep. I sometimes have a difficult time understanding the rep. due to their strong accent.

4 years ago

Reply from Landmark Home Warranty

Dear Andrea C., Thank you so much for the 4 star review regarding your customer service experiences with Landmark Home Warranty! Your satisfaction is our number one priority, and it is always our most distinct pleasure to assist and provide the peace of mind you deserve. On behalf of the entire team, thank you again for entrusting Landmark with all your home warranty and home services needs! We truly value your business and look forward to serving you in the future. Landmark Home Warranty

Aug. 19th, 2021

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Sandy Willardson Draper, UT

had the same problem and each time I called they would start it as a new problem ... the old problem with the air conditioner was never really fixed and I still feel as if it just has a bandaid on it and it's waiting to breakdown again ...

4 years ago

Reply from Landmark Home Warranty

Dear Ms. Willardson, Thank you for bringing this information to our attention and allowing Landmark the opportunity to review your situation firsthand. Our top priority is customer satisfaction, and we apologize for the frustration. Landmark confirmed the breakdown you were experiencing was not the result of normal usage, and coverage was not extended in accordance with the service plan. Thank you again for your consideration and allowing Landmark the opportunity to provide this information. Landmark Home Warranty

Aug. 5th, 2021

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Susan Avakos Ennis, TX

It took too long for Landmark to approve the charges for parts. Read the print, they only cover $20 per pound of Freon. .Cost me $800 out of pocket for Freon. I had to wait several days for approval for a compressor and then the time for delivery. I waited over a week to get AC in 100 degree TX heat.

4 years ago

Reply from Landmark Home Warranty

Dear Ms. Avakos, Thank you for taking the time to write a review regarding your customer service experience with Landmark Home Warranty. Customer satisfaction and servicing our valued homeowners as quickly as possible is our top priority, and we sincerely regret the frustration. We have confirmed repairs were successfully completed in accordance with the service plan and appreciate your important feedback. Thank you again for your consideration. We sincerely value your business and look forward to serving you in the future. Landmark Home Warranty

Aug. 6th, 2021

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Kenneth Smith Goodyear, AZ

I made a request for service on Saturday because our pool pump stopped working sometime Friday afternoon. I received an email Sunday that I would be contacted within 4 business hours. Monday morning I get another email that states that I will be contacted by a different company within 4 business hours. Nothing happened. I called both companies, neither answered. Left voice message for company number 2. Called Landmark to see which company I should expect to contact me. I gave up after 20 minutes on hold and called back an hour later. Sat on hold for about 2 hours and 15 minutes and finally gave up. I sent an email to customer service for them to call me. That never happened. Today Tuesday, I called both companies again and left a message with company 2 again. Then I called Landmark customer service again, and this time it offered me to leave a call back number. Hours later Landmark finally called and offered to follow up with the service company. I was on hold again for quite some time. The Landmark rep comes back on the line and tells me that the service company will call me later today to schedule an appointment for possibly Thursday or Friday. Again no call. I did receive a text stating that they will be here on Thursday between 8:00am and noon. No call or consideration for my schedule whatsoever. By the time they get here, if they come, my pool pump will have been off for 6 days, and who knows when it will ever be repaired.

4 years ago

Reply from Landmark Home Warranty

Dear Mr. Smith, Thank you for bringing this information to our attention and allowing Landmark the opportunity to review your situation firsthand. Customer satisfaction and servicing our valued homeowners as quickly as possible remains at the forefront of our priorities, and we sincerely regret the frustration. Repairs have been authorized and additional parts have also been ordered to complete repairs, and we are actively monitoring your service request through resolution. Thank you again for your consideration and allowing Landmark the opportunity to serve you. Landmark Home Warranty

Jul. 23rd, 2021

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Aaron Flaherty Houston, TX

The call center wasn't really listening. They wouldn't send someone out unless something was broken. So, i had something that i wanted to get fixed as in preventative maintenance, but it was not "allowed" unless i was experiencing issues.

4 years ago

Reply from Landmark Home Warranty

Dear Mr. Flaherty, Thank you for bringing this information to our attention and allowing Landmark the opportunity to review your situation firsthand. Customer satisfaction is our top priority, and we sincerely regret the frustration. In accordance with the service plan, Landmark covers mechanical breakdowns that become inoperable from normal usage. Please know we appreciate your understanding with respect to coverage. Thank you again for your consideration and allowing Landmark the opportunity to provide this information. Landmark Home Warranty

Jul. 23rd, 2021

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Doris Bernhardt Sun City, AZ

When having drainage problems, Landmark didn't cover hydro jetting that was necessary to open our drains. It was the only way the plumber could help with the stopped up pipes.

4 years ago

Reply from Landmark Home Warranty

Dear Ms. Bernhardt, Thank you so much for the 4 star review regarding your customer service experiences with Landmark Home Warranty! Your satisfaction is our number one priority and we always appreciate the opportunity to assist you with all your home warranty and home services needs. We are also available to answer any questions regarding coverage 24 hours a day, 365 days a year and happy to offer our personal assistance. Thank you again! We truly value your business and look forward to serving you in the future. Landmark Home Warranty

Jul. 1st, 2021

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Julie Danielle Adams Forest Grove, OR

When we had a issue, once it was decided we needed a replacement oven the process took way too long. If this had been a refrigerator or washer/dryer I'm not sure what we would have done. From start to finish it took 2 - 3 months

4 years ago

Reply from Landmark Home Warranty

Dear Ms. Adams, Thank you for bringing this information to our attention and allowing Landmark the opportunity to review your situation firsthand. Our top priority is customer satisfaction and to service our valued homeowners as quickly as possible, and we sincerely regret the frustration. Please be assured we have confirmed a check has been processed on your behalf to apply towards the oven replacement. Thank you again for your consideration and allowing Landmark the opportunity to provide you with this information. Landmark Home Warranty

Jun. 7th, 2021

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Randy Houston, TX

Better than all others. This is the second home warranty company I have used. Spent a lot of time reviewing everyone and Landmark is much better than the rest. Happy to be with them for almost two years.

4 years ago

Reply from Landmark Home Warranty

Dear Randy, Thank you so much for the 4 star review and providing such thoughtful testimony regarding your customer service experiences with Landmark Home Warranty! Your satisfaction and providing a level of service that exceeds your expectations, is our number one priority and your testimony and the value you find in Landmark is everything we strive for as your home warranty provider. Thank you again for the opportunity! We truly value your continued business and look forward to serving you in the future. Landmark Home Warranty

Apr. 26th, 2021

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Norma Mocnik Lake Havasu City, AZ

The warranty is very deceiving. If the item that is being serviced and another problem with the same item is found another service call must be opened. That is not right. If it was another appliance, etc., I could understand that.

4 years ago

Reply from Landmark Home Warranty

Dear Ms. Mocnik, Thank you for allowing Landmark the opportunity to review your situation firsthand. Customer satisfaction is our number one priority, and we sincerely regret the frustration. Please note in accordance with the service plan, if the contract holder places an additional service request while the contractor is performing a tune-up at their home, the contract holder is required to pay an additional service call fee. Please know repairs are guaranteed for 30 days after completion, and we are available 24/7, 365 days a year to offer our personal assistance in the moment. Thank you again for your consideration and allowing Landmark the opportunity to provide this information. Landmark Home Warranty

Mar. 29th, 2021

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Verified Customer

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K McQueen Fort Worth, TX

Making a service request is a simple process, customer service prompt & knowledgeable & the service contractors they’ve sent out have all been top notch.

4 years ago

Reply from Landmark Home Warranty

Dear Ms. McQueen, Thank you so much for the 5 star review and positive remarks regarding your customer service experiences with Landmark Home Warranty! Our top priority is your satisfaction and to make the process hassle free, and it makes us extremely happy to know how well this has worked for you, as well as your positive experiences with our friendly and professional service contractors. On behalf of the entire team, thank you for choosing Landmark! We truly value your continued business and look forward to serving you again. Landmark Home Warranty

Mar. 29th, 2021

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Dani Salt Lake City, UT

1. No invoicing whatsoever. Makes it very hard to figure out if using their services actually makes a difference. 2. No way to track the performance and timeliness of contractors that are assigned. 3. Extremely slow or absent communication from customer service regarding request status.

4 years ago

Reply from Landmark Home Warranty

Dear Dani, Thank you for taking the time to write a review and provide important feedback regarding your customer service experiences with Landmark Home Warranty. Our top priority is customer satisfaction and to service our homeowners as quickly as possible, and we apologize for the frustration. Your testimony plays a vital role in our quality assurance and provides great insight on how we can improve to better serve our valued homeowners. We truly value your business and hope to restore your trust in Landmark and the great services we offer. Landmark Home Warranty

Mar. 29th, 2021

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Verified Customer

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Christine Peterson Pflugerville, TX

The process was easy. I had to call in, as my issue wasn't listed on the website, but even then it didn't take long. The next day, I was contacted by the contractor.

4 years ago

Reply from Landmark Home Warranty

Dear Ms. Peterson, Thank you so much for the 5 star review and remarks regarding your customer service experience with Landmark Home Warranty! Your satisfaction is always our top priority and we are happy that you found convenience and ease in the warranty process. Please know your testimony is exactly what we strive for and we appreciate the opportunity. On behalf of the entire team, thank you again! We truly value your business and look forward to serving you in the future. Landmark Home Warranty

Mar. 25th, 2021

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Verified Customer

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Lana Spring, TX

The technician responded to our call for service promptly, communicated clearly, and showed up on time. He was courteous and respectful of my home.

4 years ago

Reply from Landmark Home Warranty

Dear Lana, Thank you so much for the 5 star review and such positive remarks regarding your service experiences with Landmark Home Warranty! Providing timely repairs completed by friendly service professionals is exactly what we strive to do and is makes us extremely happy to know how well this has worked for you. On behalf of the entire team, thank you again for entrusting Landmark with all your home warranty and home services needs! We truly value your business and look forward to serving you in the future. Landmark Home Warranty

Mar. 10th, 2021

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Verified Customer

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Cassie

This was my first experience with Landmark. They actually called me to schedule the locks to be changed and if I had any questions. The process was Fast and Efficient.

5 years ago

Reply from Landmark Home Warranty

Dear Cassie, Thank you so much for the 5 star review and providing such thoughtful testimony regarding your stellar customer experiences with Landmark Home Warranty! Your satisfaction is our number one priority, from the first call for service to the completed repair, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. On behalf of the entire team, thank you for choosing Landmark! We truly value your business and look forward to serving you in the future. Landmark Home Warranty

Nov. 20th, 2020

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Verified Customer

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Mark Cornwell

I have had 2 occurrences now where I used the online app to prepay for service calls and found out yesterday that both had failed. If you're going to have a service on the web ste please make sure it works

5 years ago

Reply from Landmark Home Warranty

Dear Mr. Cornwell, Thank you so much for bringing this information to our attention and allowing Landmark Home Warranty the opportunity to review your situation firsthand, and also being so receptive to our follow up call in response to your review. Your feedback is extremely important, and we sincerely apologize for the system error in obtaining payment through the online portal. We believe we have rectified this situation on your behalf and appreciate your understanding. On behalf of the entire team, thank you for entrusting Landmark with all your home warranty and home services needs! We truly value your business and look forward to serving you again in the future. Landmark Home Warranty

Nov. 20th, 2020

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Verified Customer

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Tom Chandler, AZ

Christopher S was super friendly and helped me renew my warranty and achieve great savings in the process. I could not be more pleased with the service today.

5 years ago Edited January 10, 2024

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Verified Customer

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April B

Ease of getting in contact with someone. Quick response from contractor. Communication. Urge to make their service better for clients. Professionalism

5 years ago

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Verified Customer

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BJ

Landmark has been great to work with. They address my questions and concerns quickly with high level of professionalism. They've processed my claims quickly and I've been happy with the service provided by the contractors.

5 years ago

Reply from Landmark Home Warranty

Dear BJ,

We are glad to see that our agents and contractors have been able to provide you with 4-star service! We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Feb. 14th, 2020

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Verified Customer

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Corie Craig

When we needed repairs done, they did everything they promised and did it promptly. They also followed up to make sure the work was getting done and that we were satisfied.

5 years ago

Reply from Landmark Home Warranty

Dear Corie,

Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Feb. 11th, 2020

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Verified Customer

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Laurence

So far they have been very helpful taking care of the problems that come with buying a used home. The companies that they have referred me to have been excellent!

5 years ago

Reply from Landmark Home Warranty

Dear Laurence,

We appreciate your feedback and thank you for the time you have taken to share it. We hope to continue to provide remarkable service for you and look forward to the opportunity to help you in the future! Please feel free to reach out to us for any of your home warranty needs.

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Feb. 11th, 2020

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Verified Customer

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Rick

When I have issues with my home, they have very responsive to my requests whether is a request for warranty service or a referral for repair estimate.

5 years ago

Reply from Landmark Home Warranty

Dear Rick,

Thank you for the five-star rating! We appreciate the time you have taken to share it. Please do not hesitate to reach out to us for any of your home warranty needs.

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jan. 24th, 2020

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Verified Customer

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Brent johnson Tucson, AZ

Sometimes I get asked too many questions as to whether Landmark will cover my problem. I feel i pay for the top warranty possible. If something is broke then Landmark should find someone to fix my problem.

5 years ago

Reply from Landmark Home Warranty

Dear Brent,

We are glad to see that our agents and contractors have been able to provide you with 4-star service! We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Dec. 31st, 2019

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Verified Customer

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Jess

Landmark was very prompt in helping me when my sink clogged. Everything went really smooth and I was able to get a plumber out the same day to fix my issue!

6 years ago

Reply from Landmark Home Warranty

Dear Jess,

Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Nov. 22nd, 2019

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Verified Customer

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Donna Gallion

because they will send on repair person and sometimes its a quick fix and then it happens again after the time limit is over and there goes another $60! Sometimes its cheaper to hire a handy man and CHEAPER!

6 years ago

Reply from Landmark Home Warranty

Dear Donna,

Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear that you feel this way. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Oct. 22nd, 2019

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Verified Customer

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Albert Cho

When it came time to immediately address the warranty issue they were very responsive. Since they found out the appliance is broke, response is slow. I had to buy another fridge because it's very hard to function without one. It's been about a month or more since I initiated this and i'm still waiting to hear back what theyre going to do. The people I spoke with seemed friendly, but what does that matter when i'm not getting the warranty I paid for?

6 years ago

Reply from Landmark Home Warranty

Dear Albert,

Thank you for the time you have taken to share your feedback. I am sorry to hear about the delays in your refrigerator service request. I do see that you were offered a cash out to assist you in repairing/replacing your refrigerator and that was accepted by you today. Please allow 10-14 business days for the check to get to you. If you have any further questions, please do not hesitate to reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Oct. 8th, 2019

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Verified Customer

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Anonymous

I had a rep from Landmark (Camron) who made my day, he researched on the where abouts of my compressor, he came back with answers very quick. I rate him at A Plus and more!

6 years ago

Reply from Landmark Home Warranty

Dear Homeowner,

Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Oct. 1st, 2019

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Verified Customer

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Susie Key San Antonio, TX

They only have two contractors in our area and one has terrible reviews and the other did a lousy job for us. They used our inside coils to get out of a return call. We had to call someone else not using Lamdmark who fixed our AC and said it was the circuit breaker and had nothing to do with the coils. They and their contractors just appear to not want to honor the return call. Landmark of course does not cover coil cleaning and the contractor just wanted to make money off contract.

6 years ago

Reply from Landmark Home Warranty

Dear Susie,

I am sorry to hear about your experience with your A/C unit. I would like to be able to review your service request in more detail to better address your concerns. Please reach out to me directly at .

I look forward to hearing from you.

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jul. 22nd, 2019

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Verified Customer

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Ron White

They don't try to get out of making a payment like I've seen with AHS and Choice. They also obtain and deploy quality service people who fix the problems.

6 years ago

Reply from Landmark Home Warranty

Dear Ron,

Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jul. 11th, 2019

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Verified Customer

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M Paramore

I am wasting money for a product that does nothing for me. Why pay for a home warranty and 70 dollar service fees if they warranty company is not actually going to do anything for me? I have used it twice now and both times they have come back and said "sorry but no we won't do anything for you." It's a waste of time and money. The customer service on the phone is awful. I had to wait on hold for 20 minutes just for an agent to tell me they would call me back in 30 minutes. Then rather than fixing and solving problems on the phone I had to wait an additional 4 hours for someone to call me back again. I would never recommend this service to anyone.

6 years ago

Reply from Landmark Home Warranty

Dear M Paramore,

Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear that you feel this way. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jul. 11th, 2019

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Verified Customer

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Crystal Clack

They are for the most part good but messed up on my account and charged me twice per month instead of one fee. It was eventually taken care of but shouldn''t have happened in the first place

6 years ago

Reply from Landmark Home Warranty

Dear Crystal,

We are glad to see that our agents and contractors have been able to provide you with 4-star service! We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jun. 27th, 2019

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Verified Customer

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Judith Freeman

I love the prompt service call response. Because I live rurally, I had to wait a week before the tech, who was very good, came out. I also wish the washer/dryer option were included in the basic package.

6 years ago

Reply from Landmark Home Warranty

Dear Judith,

We are glad to see that our agents and contractors have been able to provide you with 4-star service! We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jun. 27th, 2019

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Verified Customer

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Michael Moffitt Austin, TX

Very easy to file service requests -- notifications about contractor status are great. No hassle. Website is pretty slick, well-designed (main reason we chose LHW).

6 years ago

Reply from Landmark Home Warranty

Dear Michael,

Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jun. 20th, 2019

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Verified Customer

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Byron B.

The repairs over the last few years by Landmark contractors have been done by companies that are not responsive to customer service. Poor communication or no communication. The work that is covered by Landmark often consists of '''bandaid'' repairs in lieu of a complete or professional repair.

6 years ago

Reply from Landmark Home Warranty

Dear Byron,

Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear that you feel this way. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jun. 13th, 2019

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Verified Customer

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Memory Kubanda

They came through when I needed them, but then it took nearly two months to get a pick up on a wrong order, they had ordered. I had to call or email them every week. Otherwise, they would have 5 stars.

6 years ago

Reply from Landmark Home Warranty

Dear Memory,

We are glad to see that our agents and contractors have been able to provide you with 4-star service! We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jun. 13th, 2019

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Verified Customer

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Antoine

I have had a couple of problems in the last year, have reported the problems and the response was quit with great contractors that fixed the problems each time.

6 years ago

Reply from Landmark Home Warranty

Dear Antoine,

Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jun. 13th, 2019

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Verified Customer

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JD

The call center agent didnt know if aur ducts replacement was covered. Then it's, they will cover $500 of the cost. They prefer to just pay a piece if it. I'm not sure if I'll re bvb ew.

6 years ago

Reply from Landmark Home Warranty

Dear JD,

Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear that you feel this way. I would like the opportunity to review your concerns in more detail to better address them. I would also be happy to go over any coverage questions you may have. Please reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

May. 30th, 2019

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Verified Customer

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Christina Fitzgerald

Great service. Friendly helpful staff. Affordable prices. They also provided the services that we needed specifically whereas other companies did not.

6 years ago

Reply from Landmark Home Warranty

Dear Christina,

Thank you for taking the time to share your feedback. We appreciate it and are happy to see that we have been able to provide you with 5-star services! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

May. 30th, 2019

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Verified Customer

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Jay

Because you get to a live customer service person relatively quickly, and they are based in the United States, so there are less understanding issues.

6 years ago

Reply from Landmark Home Warranty

Dear Jay,

Thank you for taking the time to share your feedback. We appreciate it and are happy to see that we have been able to provide you with 5-star services! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

May. 30th, 2019

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Verified Customer

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John Watts

Given the service fee is $75 every time, which is more expensive than most of other insurance companies, the Landmark refused to pay the indoor unit of my air conditioning, claiming that it's not broken, which proved to be wrong later. And it has some many excluded items, so I still paid thousands bucks to fix the air conditioning, despite the fact that I already paid $600+ to Landmark every year for past 4 years and didn't claim any big fix ever.

6 years ago

Reply from Landmark Home Warranty

Dear John,

I am sorry to hear about your experience with your A/C service request. I would be happy to review your service request in more detail to better explain your out of pocket expenses. Please reach out to me directly at .

I look forward to hearing from you.

Sincerely,

Tiffany Nguyen
Customer Relations Manager

May. 22nd, 2019

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Verified Customer

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Leticia Dorsey

Fast service, job was completed within 1 day after my call that is very convenient as a customer to be satisfied on the job to be done. The service guy was very professional

6 years ago

Reply from Landmark Home Warranty

Dear Leticia,

Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Apr. 23rd, 2019

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Verified Customer

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N DuBois

Each time we have called for assistance with a problem, everyone has been most receptive and the people that are sent out are knowledgable and fix the problems.

6 years ago

Reply from Landmark Home Warranty

Dear N DuBois,

Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Apr. 16th, 2019

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Verified Customer

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Joshua Barnes

Landmark is super on the ball when it comes to scheduling repairs and making sure they get done. Bottom line: when you need them, they get things done.

6 years ago

Reply from Landmark Home Warranty

Dear Joshua,

Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Apr. 9th, 2019

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Verified Customer

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Tom M

Generally good service but most recently the repair seems intermittent. Our oven needed a new hinge to keep the oven light from staying on. But it still occasionally comes on.

6 years ago

Reply from Landmark Home Warranty

Dear Tom,

We are glad to see that our agents and contractors have been able to provide you with 4-star service! We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Apr. 10th, 2019

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Verified Customer

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A

Water heater was good, but definitely stuff wasn't covered. I'd want to make sure it's the same level of water heater. Other services tend to be higher (hvac and Hester checks) than me doing it myself

6 years ago

Reply from Landmark Home Warranty

Dear A,

We are glad to see that our agents and contractors have been able to provide you with 4-star service! We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Apr. 10th, 2019

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Verified Customer

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Anonymous

Well I have a 1000 dollar dishwasher. Came out I paid 70 dollars to have it repaired. They told me that some of the parts can no be replaced and then said that they was going to send 200 dollars to replace the hole dishwasher. It has been 3 weeks no money

6 years ago

Reply from Landmark Home Warranty

Dear Homeowner,

Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear that you feel this way. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Apr. 2nd, 2019

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Verified Customer

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S Jansen

Just bought a house and have had 3 issues so far. Landmark has been on the ball when we needed help. Got quality people out in timely manner with great results.

6 years ago

Reply from Landmark Home Warranty

Dear S Jansen,

We are pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Apr. 2nd, 2019

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Verified Customer

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Houston, Texas Houston, TX

The one time I actually needed them for a big expense they blamed the malfunction on me. Had our A/C system go out 3 months after we purchased our home. The tech came out and replaced a component that immediately failed. The tech made no mention of the units being improperly installed. However, we were determined to be the reason for the malfunction. From what the landmark rep cited, they're strategy is definitely to repair and avoid replacement. Once repairing is not an option they will find the smallest reason not to cover your replacement.

6 years ago

Reply from Landmark Home Warranty

Dear Homeowner,

Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear that you feel this way. If repairs can be done, the warranty will choose to repair your unit rather than replace it. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Mar. 26th, 2019

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Verified Customer

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Loretta Murphy

I needed to purchase a new HVAC system and with the assistance from Landmark Home Warranty, it cost me less than half what I would have paid otherwise.

6 years ago

Reply from Landmark Home Warranty

Dear Loretta,

Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home and hope to continue providing you with remarkable service. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Mar. 19th, 2019

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Verified Customer

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Michael Willman

They respond quickly, consistently and follow through. It's great peace of mind and every occassion I've had to speak with a representative was very well done.

6 years ago

Reply from Landmark Home Warranty

Dear Michael,

Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Feb. 1st, 2019

Landmark Home Warranty Reviews