Landmark Home Warranty: Read 4,617 User Reviews From Real Homeowners

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Kyle Meridian, ID'

Had AC go out in July. 92 degrees in the house. Substandard AC guy came out for 3 minutes and said I need a whole new system. Warranty wouldn't cover inside since it wasn't damaged. Called a different contractor on my dime, replaced a blown capacitor in 5 minutes, charged me 10$. Landmark refused to refund my 60$ service call, even though I saved them hundreds. 6

8 years ago

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Verified Customer

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H.S. or Anonymous Mesquite, NV

It was part of my home when I purchased it. They've been very responsive and they always call back to or email me to make sure that I'm satisfied. I've had to use it several times and I've been very happy with the usage.

8 years ago

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Curtis Earl Hyde Park, UT

My realtor picked it for me. They have been very responsive and helpful, especially when I needed to replace my furnace. It's the best service I have used.

8 years ago

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James Davis Spring, TX

It's almost impossible to get someone on the telephone without having to wait a long time and they're not always readily available. I was routed through different numbers and lines before I got a hold of anyone. I used my warranty within the last two weeks and the problem still persists. At this point, I'm ready to cancel the warranty because it's not worth it.

8 years ago

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Verified Customer

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Lloyd Mason Payson, UT

Landmark was included with the sale of our home. They helped us with replacing our water heater and they were very prompt about that. It pretty much covers all of our needs.

8 years ago

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Verified Customer

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Lloyd Mason Richardson, TX

We didn't really choose them, it came with the house that we bought. We've not been very pleased with it though. Our oven broke once and they had someone come out 3 different times to try and fix it. It's still broken, and they're having someone else come out. So far this has gone on for 3 months and we've been without an oven all this time. We're very dissatisfied with the service.

8 years ago

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Richard Hunt Eden Prairie, MN

We had an air conditioning problem, and they fixed it. They have a quick response, and it appears that it covers quite a bit of the repairs that we need.

8 years ago

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Verified Customer

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Alvin Cooper Dallas, TX

I was familiar with the service and the local representative. They have responded quickly to my needs, like when I had a plumbing issue. The service covers my needs and my real state customers seem to appreciate it too.

8 years ago

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Verified Customer

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Jim & Cynthia Sotelo, Jr Tolleson, AZ

Our home had Landmark when we bought it, so we decided to just continue with the service. They're great and helped me fix my washer right away when it broke.

8 years ago

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Verified Customer

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Bob Kaminski Humble, TX

Recently we needed something to be repaired and they were out here really quickly. It shows how far the technician goes to do a good job. The service is great and I have been very satisfied with their products and pricing.

8 years ago

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Verified Customer

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Alan And Sharon Blomquist Pleasant Grove, UT

They are friendly and knowledgeable. We had a problem with our dishwasher and they came out to look at it and fixed the problem. Everything is working well with them so far.

8 years ago

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Verified Customer

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Anil Dhungel West Jordan, UT

The service was given to me when I bought the house. I've had to use the warranty several times, but they have a hard time listening to me. I've been having problems with my garbage disposal, and I know it's something to do with the electrical bits. They sent out an electrician to check it out but when he arrived he said it wasn't an electrical problem and left. I had to call them again and they sent out a plumber. He said it was not a plumbing issue either! I went ahead and plugged the garbage disposal into a different circuit and it worked, so I knew it has something to do with the electricity. I tried to tell them but they wouldn't listen to me. When I finally got them to send me someone they said they would be there within 30 days and it took him 2 weeks to get back to me. They just don't follow through with their services. I've had to wait on them up to 2 weeks to hear back from them before and sometimes I don't hear back from them at all. I still have a cooler in my fridge that is broken and that they haven't gotten around to fixing. Same thing with my furnace, but that one the man that came to check it out said that there was nothing wrong with it and still wanted me to pay him for that! I had to argue to avoid paying those $60.

8 years ago

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Verified Customer

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Joseph And Caryn Frost Sandy, UT

They're quick to answer the phone and schedule and appointment. They are very helpful, though there was a time when I was having problems with an appliance and they kept sending different people. They all disagreed on what the actual problem was.

8 years ago

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Verified Customer

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Anonymous Arlington, TX

I went with them since they had the best pricing. However, they have a very inefficient customer service. I've used it for a plumbing problem that I had and while it's nice to have it as a backup it's still a very inefficient service.

8 years ago

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Verified Customer

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X.X. or Xu Houston, TX

When I had to call I got what I needed. For the re-key service and the drainage issue that I had they scheduled an appointment fairly quickly and solved the problem for me.

8 years ago

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Verified Customer

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Michael And Susan Hand Idaho Falls, ID'

When our water heater went out, the person they wanted to send our way wasn't local. He was 2 hours away from our town and we had to wait until it was convenient for him to come. That was 4 days later! That was the only experience we've had and it wasn't that great.

8 years ago

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Verified Customer

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Rory Rodrigues North Salt Lake, UT'

I had my furnace serviced since there was a problem with it. I contacted the warranty service and they helped me. I don't have any issues with them and they responded to my inquiry.

8 years ago

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Verified Customer

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Terry Hobbs Park City, UT

I went with them since they had a feature that seemed to meet my needs for this property. I have only used it once to get my locks re-keyed and the process was pretty straightforward. Everything went fine with it.

8 years ago

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Verified Customer

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Anonymous Provo, UT

They happened to be the very first deal for a home warranty that we ever got so we just went ahead with it. They have provided good service so far, though because of the timing of the service it takes a bit to get them out here. I'm hoping they find more contractors that can come right away.

8 years ago

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Verified Customer

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Joan Trexler Beaverton, OR'

Landmark has been great. When my dishwasher broke a month and a half ago, they got a contractor out here on the very next day to fix it. It was a very good experience.

8 years ago

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Verified Customer

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Georgina Saksa Las Vegas, NV

I got it some 2 years ago when I was buying my house. In general they are very good and everything, but I just have issues with how the company itself works. One of the major issues we had was when our toilet stopped working. I called their contractor, he came out, I paid the $70 fee and he replaced something within the toilet. While he was there everything worked fine but the very next day it just stopped working. They sent out someone else that basically said we needed to replace the toilet. They wouldn't do it for me but offered me $100 to go towards doing it. That doesn't really cover much, especially after I already paid their $70 fee and the monthly payment for the warranty itself. In the end, I basically just have $30 to go buy a new toilet and hire a plumber to install it. Landmark did nothing but bill me. They don't do what they're supposed to do.

8 years ago

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Verified Customer

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David And Betty Posey Casa Grande, AZ

About a month ago our garbage disposal needed to be replaced. They came right out and just did it. That has been my only experience with them, but it was great.

8 years ago

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Verified Customer

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Trevor & Ashley Cannon Bountiful, UT

They have been very fast and efficient. They came out to help me when my water heater went out and the work that they have provided has been good so far.

8 years ago

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Verified Customer

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Lawson And Glenda Casad Boise, ID

We didn't choose it, the seller did. When I need it, I just call them and they send someone out the next day. They take care of all the problems that I have.

8 years ago

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Verified Customer

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Kyle And Pyper Baldwin North Salt Lake, UT'

They are fine. It took them 6 days to get my water heater repaired when it broke. It took them that long because of the weekend in the middle, but even if they take a long time it's easy to get a hold of them. The service has been useful.

8 years ago

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Verified Customer

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Sara Olson Salt Lake City, UT

They have always been very prompt. When I had a plumbing emergency they had somebody out here within 24 hours. I think I'm covered for what I might need.

8 years ago

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Verified Customer

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Mitchell And Katherine Elder San Antonio, TX'

They came along when we bought the house and offered us a warranty. We have had several leaks in the house and we just used the home warranty to fix them. Though I'm pretty unhappy when they came up last year for something.

8 years ago

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Verified Customer

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David Sutton Tooele, UT

The house had the warranty when I bought it so I just extended it. I haven't had any troubles so far. I called them when my dishwasher had a problem and they came out and inspected it. There was really nothing wrong with it.

8 years ago

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Verified Customer

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Joe Frisco, TX

they are not available on weekends- our a/c unit broke on a Friday night and we had to wait until Monday afternoon to get it fixed in the middle of summer. Service was excellent and the unit was fixed properly just not in a timely manner

8 years ago

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Verified Customer

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Anonymous Richardson, TX

Considerable neglect, disorganization, and inconsideration for their customers. Literally cant beg someone to communicate with you. Spent 6 months, all of summer with no air conditioner, spent over $1500 plus two years of premiums...not happy with literally anything. I've missed 10 days of work spent over 8 hours on the phone and they want me to update my review. Their contractor literally threatened to yank out my air conditioner and leave me without ac again bc landmark didnt communicate they would cover $240 for freon. Their staff is negligent, their contractors are literally threatening, and they took every possible avenue to not fix the probem, thereby allowing me to suffer and ultimately pay for something that should have been covered bc they wanted to nickel and dime temporary solutions. Apparently they can do everything posisble to not fix the unit, refuse to call it a total loss, refuse to help with any communication or appointment, refuse to allow me to speak to a supervisor, and take WEEKS between emails and calls. I will never never recommend this service to anyone that needs reliable, respectful considerate treatment. There were literally dozens of people involved that failed me in every way

8 years ago

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Verified Customer

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Jim Phoenix, AZ

They are good to work with and the people they recommend to come to fix things in your house I Have always showed up on time and are good Business people

8 years ago

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Verified Customer

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Lauren Meridian, ID

I love that the claims managers stay in constant contact through a project. They work with excellent contractors too, making it simple and pleasant to get my home fixed up.

8 years ago

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Verified Customer

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Christopher Smart Salt Lake City, UT

The service is pretty good. They were very professional and took care of things pretty quickly. I used it for a pipe that was leaking in my house. They had a plumber out the very next day.

8 years ago

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Verified Customer

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Isaac Thomas Little Elm, TX

The customer support is very good but, you know, their deals are not that great. They promised a lot of things when you buy their policy, but most of the time they won't go through with that. I just had my air-conditioner go out, and I called them. They sent somebody over here, he looked at the problem and said that we needed to replace the compressor. I had this company for a long time so I thought it would go as usual, you know. I thought that since I was paying a lot of money they would just cover it. They said that we needed compressor fluid, and that wasn't covered and it was $20 per pound. They also gave me a bill for $1200 or $1100 and even after that I had to pay for the rest of the fees, almost $1400. I thought that they would cover what they said they would as long as I paid the deductible, but it wasn't like that. I bought the policy to ensure that our appliances, the air-conditioning, heating, and cooling were all covered, but in reality it's nothing but a fake promise.

8 years ago

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Verified Customer

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Emery And Jerri Logan, UT

We tried to use our warranty for our air-conditioner to get a free summer check on it. Landmark responded quickly, contacted another company to come, and they never contacted us. Landmark tried to follow up but even several months later, we never ever got our air-conditioner checked. Landmark kept on checking up but they were unable to get an individual out here until they just gave up. The said 'we're just gonna refund your money' and they did, a little bit of it as a compensation. That company that they are dealing with obviously shouldn't be working with Landmark.

8 years ago

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Verified Customer

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Joshua Novak Phoenix, AZ

The first time I got a hold of them it wasn't that great. I had to call them like 4 times to get my house re-keyed. The second time, when I had a leak in my home, it was all pretty well taken care of. My house had the pipes swinger leak, and I got a hold of them to get that fixed. They did that within a couple of days.

8 years ago

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Verified Customer

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Carol Brooks Schertz, TX

They have been helpful, however I'm just not happy with Landmark as far as their warranty. They always charge you on top of their fee and I'm not happy with that. We recently had to use it because we had a plumbing problem. I had to pay upfront for the service fee to whoever came out. Then, I have to pay again to install and do the fix because Landmark didn't cover it. I'm just not happy with it. I'm not pleased with how they operate since I have to pay fees on top of the monthly fees. I'm giving them so much money and not giving me the service that I thought I was gonna get.

8 years ago

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Verified Customer

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M.G. & E.G. McMinnville, OR

My husband has been dealing with them most of the time. I think they usually have the contractor here pretty quickly. Our water heater was leaking so I called them. I received a call back and 3 days later they came out and fixed it. On a different occasion our air conditioner broke, they came out and it was fixed in a couple of days.

8 years ago

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James And Christine Pickens Draper, UT

For the most part it has been really good. I actually had to go down there in an effort to get one thing done but, for the most part, they've held up their end of the bargain quite well.

8 years ago

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Alex Brown South Jordan, UT

The real estate agent recommended it to us. I haven't had to use customer support though. They've helped me when my air-conditioner wasn't working, I submitted a claim online and later the person came out and fixed it.

8 years ago

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SH Meridian, ID

It has been pretty terrible. They've hired horrible contractors for the two problems that I needed their help with. I had each contractor out here 8 times each, and in both occasions I had to get different contractors. My air-conditioner and my water heater both broke within 3 days after I moved. They were both supposed to be under warranty, so they sent out two people to repair them. For the air-conditioner, the guy came out to replace it, but he didn't do a good job. The air-conditioner started leaking all over my garage because they put in the wrong coil or something. They sent out another contractor that informed me it was all installed correctly. Now I'm waiting for Landmark to fix the problem. The water heater was a whole other problem. The contractor misdiagnosed the problem 3 or 4 times and kept replacing the same parts over and over again. I had to hire a contractor of my own and pay him out of my own pocket to get the problem fixed in one day. It was a significant cost out of pocket, especially because Landmark has been dodging the costs that their little scam artists have caused. I've been dealing with both problems for 3 months by now. On top of that, if you don't trust their contractors, it's extremely difficult to get them to change them. Plus, they don't allow their contractors to work weekends, so if something happens then, you're not going to get them to switch the contractors for you.

8 years ago

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Verified Customer

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J.W. & E.W. Nampa, ID

It has been adequate. The first time we used the service to re-key our house, it all went pretty well. It was very easy and they were very prompt with getting somebody out here for us. Though last time I called them it wasn't that great. It was for an electrical issue that we had with the fan, and someone was sent out. The person that came said that the electrical was not covered under the home warranty, so now I'm wondering why we had to pay the $60 fee for them to come if we were not covered. They should've said upfront that they didn't cover that kind of electrical issues. I sent them out a message about it.

8 years ago

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Verified Customer

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Michael And Marie Rodgers Henderson, NV

It has been great so far. I had a main water line leaking so we needed a pressure valve replaced. It fell under the warranty, so I just called them, paid the fee, and they sent someone out to approve it and get it fixed.

8 years ago

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Andrea James Houston, TX

It has been good, I mean, it takes a little longer than what I would like to get someone out, but overall it's fine. A few days ago my AC was not working properly and it took 3 to 4 days to finally get somebody out here. Part of that was because the area had just had a big hurricane so I'm sure everybody was wrecked out.

8 years ago

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David And Crystal Collins Plano, TX

Customer support has been fine, they always answer my questions every time I call. There have been two different situations that I called about and were not covered by the warranty. That was a little frustrating 'cause I just knew that they were covered. Other than that, they are very prompt in emails and calls.

8 years ago

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Penny Lopez Fort Worth, TX

It's pretty good. They answer your questions when you call, tho they seem to do what's in the best interest of their efficiency rather than the customer. I've used the service a couple of times and the work has been performed well. The companies that they use are also pretty good.

8 years ago

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Heather Nenow Medford, OR

I've only had it a month but it has been good. I needed to use it and they took care of what needed fixing. They did it all in a timely manner and very professionally.

8 years ago

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Christena Schisel Austin, TX

I guess they're average. I haven't had any problems with them, but I haven't had the need to deal with them a lot. When I needed them, I just called them and they set it up. Landmark contacted the provider and that was it.

8 years ago

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Bryan Chaplin San Antonio, TX

The service came with the house when we bought it. I would say that 70% of the time, Landmark's service was really really good. Sometimes though, because it's on the policy or whatever, they are a little slow on getting back to you when you need something urgent. Also, some of their contractors didn't seem to be up to par. It's not that good.

8 years ago

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Brian Smith Lake Havasu City, AZ

The service was purchased by the house seller. I once had a leaky washing machine, so I called Landmark. They sent a guy out to fix it, but it cost me 65 bucks.

8 years ago

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