Landmark Home Warranty: Read 4,614 User Reviews From Real Homeowners

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Verified Customer

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Brian Smith Lake Havasu City, AZ

The service was purchased by the house seller. I once had a leaky washing machine, so I called Landmark. They sent a guy out to fix it, but it cost me 65 bucks.

7 years ago

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Bryan Chaplin San Antonio, TX

The service came with the house when we bought it. I would say that 70% of the time, Landmark's service was really really good. Sometimes though, because it's on the policy or whatever, they are a little slow on getting back to you when you need something urgent. Also, some of their contractors didn't seem to be up to par. It's not that good.

7 years ago

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Mark And Brookie Robbins Keller, TX

I've had to use them several times to fix the plumbing, toilet, and air conditioners. It has been fine for the most part. Though some of the companies they've send have been a bit shady and I didn't like them. I've had to call Landmark twice for some issues because the original contractor wouldn't do a good job.

7 years ago

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Neal Pickle And Kristin Davisson San Antonio, TX

My experience has been very positive. I had to get my locks replaced once, so Landmark put me in contact with the local locksmith. They came by and provided excellent service.

7 years ago

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J.C. & J.C. Pflugerville, TX

They've had very good customer support and have helped us resolve our issues. Once we had a leak in our sink disposal so we called them up. They were able to get us a new sink disposal system installed by a local person.

7 years ago

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Chandalyn M. Bonds La Porte, TX

Everything has been great so far. Recently, the AC unit stopped working and they were able to get someone to fix it in a few days. I'm really happy with the service.

7 years ago

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Jill Farrell Crowley, TX

Our experience was very positive. We had some issues with insects, and they responded the same afternoon to set an appointment. The person came out 2 days later and took care of it.

7 years ago

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Anonymous Layton, UT

It has been very good. At the end of August our air-conditioner stopped working. I was miserable for about 4 to 5 days, but they finally came and fixed it. We renewed for a second year after the first expired.

7 years ago

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Lamberto And Maria Balli Boerne, TX

Every call and every claim has been handled properly and in a professional manner. When it expires, I'll probably renew it as long as they continue with what they're doing.

7 years ago

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Philip And Sandra Michaels Green Valley, AZ

My experience with customer support was not good. I had to use my warranty, paid the $65, and they had an appliance guy come in and check the unit. He looked at it, left, and submitted his report to Landmark. They wanted me to pay again to have him come back and do it all over again because they were not satisfied with the information he gave them. They did give me a fair settlement though.

7 years ago

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Eric Gerloff Cleveland, TX

It has been great so far, we've had no problems. When we need the service we just call them, set up an appointment, and everything usually goes according to what they say.

7 years ago

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Verified Customer

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Craig And Lori Libby San Antonio, TX

We've used them twice and in both cases they've been very helpful. They've helped me replace a garbage disposal and fix a leaking faucet. It has been good and prompt service.

7 years ago

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Mike & Sharon Ogden, UT

The customer support has been good, but the contractors...They don't have many contractors so the response from them has been slow. Our refrigerator and freezer went out and we called Landmark. They gave us the name of the person that would be contacting us, but when we called them it turned out they could not get here for 10 more days. We asked Landmark for other contractors, but they didn't have anyone else who could come, so we had to wait 10 days to get service.

7 years ago

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Verified Customer

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Richard And Shirlene Ross Nampa, ID

So far it has been very good. The air-conditioner was making a lot of noise once and it was resolved fairly well. We also had our furnace serviced and that went well.

7 years ago

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Nada Alkilani Salt Lake City, UT

They have been very helpful and respectful. Once my ceiling fan wasn't working, so I gave them a call and they sent someone out to fix it. The only possible thing they improve on is the time it takes them to send help out.

7 years ago

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Cynthia And John Highsmith Sugar Land, TX

All in all, my experience has been positive. My downstairs air conditioning unit was not working during the summer, so I called them. They sent someone out here very promptly and he did an excellent job. I was very pleased.

7 years ago

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Kevin Cobb Star, ID

Customer service was the worst I've ever experienced. They were not available when they said they would be and I never felt like I had good support. I called one Sunday when we had our air conditioning unit go out. According to the website they said they're available 24/7 so I called them in the evening. It went from ringing, to a recording, back to a ring, to another recording, and then back to a ring. It took 17 minutes and no one ever answered and eventually it hung up. I sent an email but I never received a response. I ended up buying a brand new system for $15,000 instead of staying with them. The only positive is that the company that they sent, Dry Pros LLC, were excellent and wonderful. Though they couldn't fix my unit because they couldn't get anything approved by Landmark though.

7 years ago

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Verified Customer

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Robin Davidson Schertz, TX

Their customer support has been good, even though I've only used them once. I had trouble with my hot water heater and they tried to hook me up with a plumber. I never received a call from the first plumber, even after I left them my number. Landmark then tried to hook me up with another plumber, but they never called me. In the end they had a different plumber come, and he came out right away.

7 years ago

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N.F. & A.G West Jordan, UT

Customer Support is just fine. The furnace wasn't working properly once so we called them and tried to schedule something during the weekend. They were there first thing on Monday and were able to help us with that.

7 years ago

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Juliana Hernandez Phoenix, AZ

Basically, we had some plumbing issues and they had to cut some dry wall to fix it. They left a pretty huge hole in the ceiling, and mentioned that I would get a $65 credit for the dry wall, but the plumbers forgot to submit the pictures to Landmark. I ended up submitting the pictures myself and he just said 'We're just going to give you $45.' I asked them why, and they said it was because the hole seemed to be 4 and a half feet, instead of the 5 feet that the plumbers had mentioned to them. He wanted me too get a picture measuring the hole, saying that I should ask my neighbors for help when they were all out working. He wanted me to get a ladder, a meter, and measure it, which sounded kind of dangerous to me. It was too much, especially since the plumbers should've been the ones to take the pictures in the first place. In the end I was just like 'forget it' and took care of it.

7 years ago

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Siu Kuen (Candy) Wong Lau Pleasant Grove, UT

I've only had one transaction with them. We had recently bought a house and needed to re-key all the entrance doors. I called customer service to make an appointment and they just did it for me.

7 years ago

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Jamie And Edward Mcguire Sandy, UT

I needed to use the warranty for my furnace and my oven. The process did take a longer time than I anticipated to get fixed, which was frustrating. Their agents are good though. Again I'd only like the contractors to have a quicker turn around time.

7 years ago

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Gavin Thomas Queen Creek, AZ

The customer support is good in my opinion, they respond fast. We've used them a lot because of a few AC issues. In August 3rd the AC went out. We called them and they got a service technician out. They had to replace a big part in our AC, which was a bit costly, but the AC worked well after that.

7 years ago

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Ruixuan Zhao Katy, TX

They're pretty good and responsive. I needed to check my water heater, so I called the representative. They arranged someone to come and get my heater serviced.

7 years ago

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Varma Vegesna Wilsonville, OR

I've only called them because I needed to re-key my home. It was fairly easy to do. I called them, they created a ticket, and followed up with me until it was done.

7 years ago

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Shavonne Russell Peoria, AZ

The service is pretty easy to use. You can do it either online or through the phone and they're nice. I went online once to file a claim and they just called me back and set it all up.

7 years ago

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Hunter And Annemarie Jenkins Salt Lake City, UT

The service has been really fast and clear. They text us to confirm things and there's no confusion about anything, which is nice. Once a pipe broke in our basement and it started to flood. We called Landmark and they sent out somebody rather quickly. They fixed the whole thing.

7 years ago

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Melanie Billingsley Lake Dallas, TX

They've been very prompt and efficient. Though most of the time when I needed to use them the warranty didn't cover the fixes. Right now we have it primarily as insurance for big ticket items that could go out.

7 years ago

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Verified Customer

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Jordan Lee Austin Austin, TX

They attend you really well. I've only used them for flushing the HVAC, you know, maintenance. They were in and out really fast. It was completely fabulous.

7 years ago

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John And Sueanne Kilpatrick Patagonia, AZ

It was a gift when I bought my house. So far the service has been excellent. They replaced my water heater within a couple of days. I ended up renewing because it provides good value.

7 years ago

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Mrs. Amy Nipper

They are always prompt on getting someone out to fix our home . As first time home owners this has been a life saver when something unexpected comes up.

7 years ago

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Norman Orem, UT

The customer service has been great. They have been very responsive to our needs moving into a new house in a new area by immediately connecting with contractors.

7 years ago

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Gayatri Phoenix, AZ

Our A/C broke down, so we called Landmark, and they sent over a technician. Within 30 minutes of fixing the problem, the A/C started failing again. So we called them, once again, and after the technician left the second time, the air conditioner was failing again. I called them and told them not to send the same technician, yet they still did, so it was not a good experience. Plus, it turned out that our warranty didn't cover the problem that our system had. We spent about 10 days without an A/C, during hot summer days, until I finally hired a company to fix it. It turned out to be that the part that was failing was not the part that Landmark said, so I'm not really happy with them. On top of all of that, their customer service had an attitude when it came to answering my questions.

7 years ago

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Verified Customer

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Brockman Weatherford, TX

A lot of my appliances stopped working on a fairly new house, so Landmark provided people to come and fix them, and they did a good job. Customer support itself has been good as well.

7 years ago

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Bhalchandra Cypress, TX

I called them to get one of my appliances fixed. They just took down my information, the providers called soon after and came over. It was a pretty seamless process. they've done a good job.

7 years ago

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Graeme McKinney, TX

It's a pretty helpful customer support. I don't remember anything bad from them. I needed to get re-key service and I just called up, they scheduled the appointment, and that was it.

7 years ago

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Brandford and Susan Gilbert McKinney, TX

They're a very decent company. I made a phone call and told them what my problem was, and they set up the repair process for me with no question. It was a very simple process, and so far, everything with them has been good.

7 years ago

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Charles Pocatello, ID

I had a plumbing issue, and although their customer support was okay, their nearest technician was 150 miles away. We were really disappointed because that's just not acceptable. They had me wait for 7 days to get my pipe fixed. They need to have local technicians instead of having them half a state away.

7 years ago

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Chad Porter, TX

the customer support's been good. They're pretty fast, polite and everything else when it comes to friendly in need to talk to. They came out 3 times, when all my A/C needed was more Freon. They could've gotten it the first time, but the warranty allows them to check for certain things, so the process slowed them down a bit.

7 years ago

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Cathy San Antonio, TX

It was a true hassle to deal with their customer support, so my experience with them has been poor. I live in a place where the weather is 100 degrees, and when our A/C went out on a Sunday, I placed the claim online and didn't get an answer. When I called back, it was impossible to talk to somebody because I couldn't get past their voice response. I emailed them, asking how to get a hold of somebody through the phone, and they never answered them. They just had me answer a lot of questions before giving me the contractor's information. He never called like Landmark said he would, so after trying to leave him a voice message, I emailed Landmark so they could provide another contractor. Fortunately, the technician was able to squeeze me into their schedule and fix the problem that same day. However, my complaint is with Landmark. I asked them on two separate emails 'please tell me how to get to your voice response because I wish to talk to somebody', and there was no response to that. Then they emailed me, asking why I gave them a 3-star rating! After replying with all the e-mail scheme, they said 'oh, you're supposed to 'reply all' instead of just replying to the person that sent you the email', so now it was my fault they didn't answer my questions! They even sent out a plumber once, but it turned out he wasn't really a plumber. He had a technician on the phone, and wasn't able to fix our problem.

7 years ago

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Verified Customer

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Jose San Luis, AZ

I like the value it has, and the fact that it gives me a peace of mind. Their customer support has been really good, and it was a good investment for my home.

7 years ago

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Wai Katy, TX

To be honest, I've been quite satisfied with their representatives. They're pretty good in communicating and they're prompt. Although the actual repair takes a little longer to take place, overall, they're a good company.

7 years ago

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Walt St George, UT

My renters told me about some problems they were having with a few appliances, and after calling, Landmark got somebody right on it. They were pretty good actually, they fixed the problem.

7 years ago

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Charity Peoria, AZ

The cost is effective and their customer service is great! They were helpful and very courteous, every deal we've had with them has gone very well. All of the contractors they've sent over have been here in a timely manner.

7 years ago

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Gina and Charles Hayes Houston, TX

I chose Landmark Home Warranty because it seemed like they covered anything I needed to be covered, but sadly I was mistaken, they do not. Their wait time is ridiculous, around 40 to 45 minutes. Other than that, once you get to someone they're polite, they're professional, and courteous. They did send over a technician twice to fix my A/C, and I had to pay for each time. They had me pay an extra fee to add Freon to my air-conditioner, only to find out that it was the condenser that had to be fixed. Since they didn't want to pay for the coil that the condenser needed, I had to pay about $1,200 for that. I'm just not happy with Landmark. I think there could be more forthcoming in their paperwork, and they should use plain language to clearly state what They're not going to cover. It's misleading how they get people to sign up.

7 years ago

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D.L. Salt Lake City, UT

I only had to use the warranty once because my A/C wasn't working. Landmark sent somebody over to fix it, and it was good. My overall experience has been just fine!

7 years ago

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Carrie Cadena Yuma, AZ

I rated that way because I don't think there should be a long approval time to get something fixed. My family and I live in Arizona where our summers are 100 plus and we had to wait 2 days get our air conditioning fixed because of your guys waiting time.

7 years ago

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Anonymous

When we have had any problems with our home they were fast to set up an appointment. The contractors that have come out to do the repairs have done a fast thorough job.

7 years ago

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Kelley McGrew Georgetown, TX

Crooked contractor sent to our home- evidently these guys are responsible in some way, when they cannot fix an appliance (according to the contractor) which we found provides an incentive for these guys to lie. Nice folks when you call for phone support, but clearly not committed to solving problems for their customers. I've got an ongoing claim on our dishwasher that's been open for over a month and has required entirely too much time/effort just to defend against the crooked contractor. I've lost any patience, and at this point am committed to sharing the ridiculous experience Landmark has provided.

7 years ago

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Heidi Sanders Salt Lake City, UT

The issue with my AC took almost three months to resolve. While I appreciate it being replaced and glad that I have a home warranty (debated strongly not to renew) I struggled with high temperatures through the hottest part of the summer with nobody stepping in and fighting for me. I had to do that myself. I got a home warranty to relieve myself of having to deal with home problems as I am extremely busy. Instead, I had to fight constantly to get service and Landmark did not seem to work with American Appliance but left me to contact them. I do not want to be stuck in the middle which is what happened and nobody doing anything and blaming the other. The majority of the time when I call Landmark the employees are very nice. There was one gentleman who seemed to take some initiative and was great to work with. He had great service skills and it is unfortunate that I do not recall his name because I was very impressed with him. My recommendation is that if something is not repaired after the second visit then Landmark needs to step in and assess what the issue is. I never should have had four visits from repair and none fixed the solution. My electric bill was double the amount and that was fighting to keep the indoor temperature at 80 degrees. There were some nights it was 85 degrees inside. It was miserable!

7 years ago

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