Landmark Home Warranty Reviews

The one time I actually needed them for a big expense they blamed the malfunction on me. Had our A/C system go out 3 months after we purchased our home. The tech came out and replaced a component that immediately failed. The tech made no mention of the units being improperly installed. However, we were determined to be the reason for the malfunction. From what the landmark rep cited, they're strategy is definitely to repair and avoid replacement. Once repairing is not an option they will find the smallest reason not to cover your replacement.

I needed to purchase a new HVAC system and with the assistance from Landmark Home Warranty, it cost me less than half what I would have paid otherwise.

They respond quickly, consistently and follow through. It's great peace of mind and every occassion I've had to speak with a representative was very well done.

Excellent customer service. Had an issue with a mistake someone made. It was escalated to a supervisor. This supervisor went above and beyond to fix the issue.

Landmark gets 5 stars because of Sean in Salt Lake City. I struggled with customer support but after escalating, Sean stepped in and got things done.

I felt like they wanted to help but it is hard when you have to put in multiple contracts, and also mine got tied in with another person. But they dealt with it professionally, just took extra time.

Very responsive to my issue. Was able to get my water heater replaced and it was clearly communicated to me what was and what was not covered thru my warrenty

Very prompt and thorough. They followed up at every step to make sure that appointment went well. If all of the contractors could meet my schedule, the rating would be a 5 star.

The staff are quick to respond. They stay on top of tie repair service timeline with the contractor and provide a smooth process. The staff are super friendly and helpful.

These guys got a million reasons why not to pay. If it didn't come with the purchase of my house, I would not have bought it. Right off the bat, I used their great rekey service. Cost a $60copayment, It only costs $50 to 60 Retail. Had 2 plumbing problems, they didn't pay. I had to pay for the fixes myself. Had issues with my refridgerator and furnace, because they weren't total failures, you guessed it, they wouldn't pay. If the furnace burns the house down, homeowner insurance pays, they dont!

They respond to service orders quickly. They follow up to ensure the service provider contacted you and then again to ensure the service was competed.

There's always room for improvement but time has been spent to clarify coverages. Had issues with contractors who were not in my area so I experienced time delays in getting service timely.

My first time using Landmark was for an AC issue and it couldn't have gone smoother. Didn't give the full 5 stars because I did have a billing issue that took several phone calls and several weeks to fix.

Problem with a dishwasher. Landmark sent one group to fix it. We paid the $60 for the visit, but the dishwasher wasn't fixed. Called again and Landmark sent a second repair group (Landmark stopped using the first group that was sent). Again we paid the $60 for the house visit. Again the dishwasher was not repaired. We asked to have the dishwasher replaced. We had 2 choices. Choose $266 in cash or a GE dishwasher that has the same specifications as the machine we currently have. The $266 is no where enough to buy a new dishwasher. That is the cost of the dishwasher to Landmark and they get a discount. The new machine they offered did not get good rating, and Landmarked only offered $65 for installation. I called the 2nd repair person to find out what he would charge for installation. At $90/hour and an estimate of 1.5 to 2 hour estimate to de-install, install and cart away the old, plus materials, I was looking at an installation cost of $130 - $200. The $65 for installation would not cover that. I called Landmark to explain my concerns ($266 not enough to purchase a dishwasher, the poor rating of the offered replacement, and the out of pocket cost for installation.) After a discussion with a manager, who had the authority to make decisions, I asked to offset my costs by reimbursing me for the $120 out of pocket I spent to have the 2 repair people come to the house and not fix the washer. I was flatly denied. I was very disappointed in the lack of flexibility. So with the cost of the policy $400+, $120 for the repair visits and now, possibly an installation cost of $150, $670 is not worth having the insurance. I could have purchased a dishwasher of my choice (more highly rated and better quality) and installation for less than $670. I will not be renewing my policy.

I have found that every interaction I have had with Landmark has been a good experience. They staff are alway friendly and helpful with my questions and concerns.

I have done a service request through them 2x now for same issue, a backup that was causing leaks. I paid fee and none of the plumbers sent fixed issue. I was given the run around, different info by each rep I spoke with, and not helped at all. They didn't even offer a refund on the service fee for the plumber who came out and said he couldn't fix it because he didn't have the time to look for the clean outs. I ended up sending $400 out of my own pocket for a plumber so I could have a functioning toilet and shower, who also found 3 clean-outs with no issue, one was clearly visible in the back of the house. Landmark is a scam and has horrible customer service, my realtor has already quit recommending them.

So far our experience has been good.we had to call in for 2 service repairs. The first guy was really good, then we needed plumbing work and we saw the guy looking up how to fix it on YouTube, so not too sure about him.

Great personal experience from an event where there was confusion regarding my service request, all was resolved promptly and in a professional manner

I really appreciate how quickly everything was handled. Everyone was super friendly and helpful and they all followed up to make sure everything was done to my satisfaction.

I live in the Desert where it's extremely HOT in the summer. I woke up one day at 4:30 am and my house was 77 degrees instead of 72. I called Landmark who could care less about the broken A/C. By the time I left my house, it was 84 degrees and climbing. Obviously I couldn't stay here with 2 small dogs when the temp was going to be 111 degrees. Landmark says it's not an emergency until it's over 100 degrees for 24 hours.I snapped at the customer service rep I believe is in the Phillipines and he gave me the number of an A/C person to come out. I found it odd that i had to call the person they chose, but that was just the beginning of their "odd" rules. A/C man comes out, says I have a bad compressor, it's burned to the ground, and he will contact Landmark and I'll get a new compressor or a new A/C unit. I believe this was on a Monday. Tuesday I call Landmark to check on the status. They tell me they haven't received the diagnosis from the A/C guy. I ask how long it's going to take and they tell me the contractors have 48 hours to turn in the diagnosis. Remember, it's 111 degrees outside. I called an A/C company and asked them if I needed a new unit(because I didn't want a new compressor on an 11 yo A/C unit) when could I have one installed. She said if they had one in stock, I could have it installed the next day.That was on Tuesday. On Wednesday the company I had called and scheduled an appointment with came, installed my A/C, and when they finished, it was 99 degrees in my house! My dad was at my house while the A/C people worked and while he was here on Wednesday afternoon, the A/C man Landmark chose showed up at my house! He wan't there to fix anything though. IDK why he came to my house! He didn't have an A/C unit so why be at my house when you could be sending the diagnosis to Landmark? I have chronic migraines and can't be in the heat. Landmark doesn't give a crap about anything except $$$ and weaseling out of fixing things by making people wait THIRTY DAYS FOR A DIAGNOSIS.Read other reviews on Landmark and you will see.Ironically after my A/C fixed and I was making a medical appt, the person helping me lives near me, has a home warranty, her A/C went out, and her warranty company took THIRTY days to give her a new A/C. I've read numerous reviews with 30 day waits. I also find it bizarre that Landmark orders the parts for repair then sends them to the contrator. Why can't the contractor buy the part so things get fixed quicker? Because then that would cut the 30 days down, 111 degrees, 99 degrees in the house, and I'm suppose to sit here for 30 days? Am I in North Korea? I'm pretty sure prison would be cooler than 99 degrees.So I paid $7320 for a new A/C. If I waited for Landmark to be honest and do their job, I'd be in the hospital and my dogs would be dead. Think I'm joking? There's a review where someone's dog died. Veteran's Affairs motto is "Deny til they die". Landmark's motto is"Stretch the time out as far and as long as you can so customers are forced to pay out of pocket.I didn't pay for this worthless warranty. My realtor gave it to me, I think home warranties aren't worth the paper they're printed on. I have an appt w a Plumber and never thought of calling Landmark. They're a waste of time and their customer service reps are rude and not helpful.

Good response, but I had to contact them at the beginning when I first bought the house. I have heard of others that call and introduce themselves right when someone moves in.

I always quickly get a live person on the line when I call. They are always friendly. The service is always very quick - none of this wait for 3 weeks to get your AC fixed.

Had a non-working refridg or3 weeks - you hooked us up with a company that did not service our area. Gave us auth. to get our own repair company to come out. They couldn't come fo 2 weeks. We ended up buying a new refridg with no help from your company. How long can you go without a refridgerator in an Arizona summer???

2 experiences, both minor mechanical home repairs, both excellent. Only reason 4, not 5, stars is the general philosophy of always room for improvement, no matter who, how, or when.

We had a problem with out water backing back up into our house, called Landmark and they sent someone to come look at it. The guy snaked our toilet and left. The next day the water started backing back up into the house again. We called Landmark and told them we wanted the guy to come back out and look at. They put the request in and notified me that they wouldn't pay for the snake again. Okay. Well when the appointment time comes around, the guy doesn't show up. Kept calling and calling, no answer, no call back. They hire bogus contractors.

It is nice to have a warranty on items for the house, however, the execution of the service has been like being sold insurance where everything is "out of network" because I have had to pay "extra" for each service call because things were not included.

I had some issues with scheduling an appoint with the service provider I was referred to and outside of an email (that i responded too) I did not get any follow up from Landmark and actually ended up calling to ask for a different referral.

only covered item that caused failure,items damaged by failure not covered. Furnace blower scroll came loose from motor,they would only cover that and not damged motor/ shaft. rediculous.

Our kitchen faucet was broken. We contacted them to have it fixed. After four weeks and several phone calls, they eventually told us that they would repair builders-grade (i.e. cheap) faucets. Our faucet is was installed later on and more expensive. Thus, they would not have it fixed. They paid us $47 and basically said we're on our own. Several problems here: 1- It took four weeks to give us a final answer? 2- Their final answer is "No, we won't fix your faucet". Not acceptable.

Have had nothing but arguing back and forth about is something covered or not. Most people, myself included are under the assumption that if something is broke or doesn't work correctly to call and have it looked at and repaired. Since we closed on our house back on June 8th, we have submitted 3 requests and all I ever get from you guys is that is a preexisting condition so it isn't covered. If you don't cover those items for repair that leaves a huge hole for the new home owner. We pay a large amount on our loan just to get into the house and then we get nickel and dimed by the warranty people to get broken things fixed. I have had a aweful experience with your company and would never tell anyone I know to use your firm, quiet the opposite as I would tell them to run from your firm !

They were rated that way, because no one is available for the weekend assessments they were rated that way because any service request entered on the weekend does not get it handled until the following Monday morning.

When I first subcribed to Landmark Home Warranty, they would cover just about any claim with no questions asked. Over the years however, their willingness to cover repairs and claims has greatly diminished. This will most likely be the last year I will be a customer of theirs.

(why does response time take 2 to 3 days to obtain onsite response? ) Took 2 visits for the compressor stated the compressor in question was filled with dirt and required cleaning which was not covered by our contract. We paid for the cleaning but ultimately found out that it was a unit that did not belong to us. Instead we learned that compressor belonged to our downstairs neighbors so we got screwed on that call. WE Paid To HAVE OUR NEIGHBORS UNIT. Paid,$70 for another person's unit. Not happy!!!

They don't honor their word. They explained to me that my 2nd ac unit would be able to cool down my house without exhausting my unit while my 1st unit went out and 2 1/2 weeks later (it took that long to fix my unit in this az summer heat) my other unit started acting up not wanting to cool down.

We just bought our first house this February and when we called for our AC to be repaired. Our AC had not been working for a week and it had been 80 degrees in our house that whole time. They first sent us someone who called late the next day to tell us they didn't even service our area. Then I had to wait two more days to even be contacted. Then Someone came out today and told us that there was a blockage that was preventing our AC from working and that there would be a big process that needed to happen in order for it to be fixed. Landmark HW didn't approve it because of it being 'maintenance'. I am extremely disappointed in our home warranty because we have the most expensive warranty and when speaking to the representative he let me know the HUGE list of exclusions. I am so upset because apparently it's going to cost up to $2000 out of my pocket to do the repair.. don't understand the point of a home warranty when I had to pay $70 for nothing!

They either have great contracts or horrible ones. There is no in between. The reps are the same; they don't really assist with understanding the coverage when scheduling. It seems they would rather you pay the fee to the contractor THEN find out something isn't covered.

Great follow threw with you and the contracted company doing the work

I've always had someone answer my calls the first time, and have had the vendors/contractors call to schedule an appt within 1-2 days, and be there when they say they will.

Hit and miss regarding support an ease of claims, thankfully mostly hits with stellar services, but have had big time issues with approvals and bad service on a couple in the past.

Had a toilet that was not positioned properly on the pipe. This was not covered. Have a swamp cooler, no longer covered. Garage spring broke - covered and fixed next business day.

Because quality and coverage is average. Just like anyone else... Nothing really jumps out as being above any other companies or what I would judge as spectacular. The customer service representative that you speak with have outstanding personalities and very professional. They however are above par.

The service was excellent and they followed through on what they said they would do and when they would be here and I would definitely recommend them to my friends

They replaced my water heater! I will say, however, that it was a pain in the rear trying to get them on the phone and get it all taken care of it. Of course, it was totally worth it.

Landmark seems to have good service once you talk to a representative, but getting to a live person can be difficult. I left two separate messages for my claims manager and he DID NOT return my phone calls either time! Very mediocre customer service.

1) Cumbersome process to identify my self and my issue when I telephone for assistance. 2) You don't do an effective assessment of the quality of the contractors recommended to your clients. 3) You didn't provide justifiable compensation to the client when a Lanmark recommended contractor did not fulfill a contractual warranty to the client.

They went out of their way to try and find someone in our neighborhood to fix our microwave. When they were unsuccessful, they wrote us a check to replace it.

Great customer service and fast! Called them on Monday and fixed Tuesday morning.. Hassle free. Most warranty companies try to find a reason not to cover what broken.

They were very quick to get someone scheduled to come look at our furnace, and when the first guy didn't fix it they were very helpful to get someone else here at no extra charge.

Took 7 days to fix dryer. Ice maker is listed as covered but only the motor is covered and it has to stop working. So if it leaks, you are on your own. AC unit wasnt cooling but to fix it i had to.pay to reclaim the freon nd then pay for new freon. All techs are out to sell you more. I sell real estate, find a better company.

Landmark Home Warranty came through for me several times on air conditioner repairs, but then when there was a large repair, they did not cover it. It's questionable to me whether these home warranties are worth it. The good side is you call them and they get a company out there right away and you don't have to search for a company yourself.