Landmark Home Warranty Reviews
7.2
Overall Score
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Verified Customer
Review Source
Cory Chandler Lake Havasu City, AZ
So far, they've been very responsive and have did very helpful. We've actually had to used it a couple of times since we moved in, and they responded quickly on every occasion. They got somebody to work on the parts, approved them, and fixed the issues. We have been satisfied with every experience.
7 years ago
Verified Customer
Review Source
Yvonna Bocci Weatherford, TX
It's excellent! I've had to used their service once already and it's been excellent. Our air conditioner wasn't working, and they sent a brand-new unit out. The overall process was super-fast.
7 years ago
Verified Customer
Review Source
David Winkler Paradise Valley, AZ
This service actually came with our house when we bought it. Our heater broke, and it was leaking water everywhere, so we had to call and get that replaced. Instead of paying the usual price of $1,200, we just paid $200. They've been quick every time we've had to call for something.
7 years ago
Verified Customer
Review Source
Matthew Martinez Meridian, ID
Their customer support is pretty diligent, and followed up to make sure the contractors were there on time. Plus, they were pretty responsive with anything that I needed. I set up the service on about 5 of my properties; I highly recommend them.
7 years ago
Verified Customer
Review Source
Kraig Johnson North Richland Hills, TX
We've already used the service twice. One time was for the heater, and the other time with our garage door. Both were fixed pretty quickly, without a problem. So far, they've just been real good. Everybody at their customer support center is always friendly and helpful. I would recommend them to other people.
7 years ago
Verified Customer
Review Source
Arlene Richard Salt Lake City, UT
They arranged for a company to come out and check my dish washer after it stopped working. They figured out what part was wrong, and had a person come and fix it. They were very helpful and very professional, just as their customer service was.
7 years ago
Verified Customer
Review Source
Erin Avdic Helotes, TX
They've been very helpful. They answered the phone on time, and call you back in a timely manner. They're fine through emails as well. Actually, my garage door was not working a couple of months ago. I ended up calling, and they had my garage door company call me the same day. They took care of everything; all I had to do is pay my deductible.
7 years ago
Verified Customer
Review Source
Curtis Oeser San Antonio, TX
Sometimes it's good to have this home warranty. For example, the A/C was worth it, but getting my oven repaired was too much to go through them. I could just get a new one. You still have to pay them to have the service, plus pay a service call fee, and also pay whenever they send somebody out. Besides that, their customer support is fine. They answer the phone, and respond in a timely manner. I've had no problem with that.
7 years ago
Verified Customer
Review Source
Anonymous Austin, TX
I'd say their customer service is very top rated. They respond immediately, and answer any questions you may have. They've already sent somebody over twice, to fix my A/C in the first year with them. They're very responsive!
7 years ago
Review Source
Sachin Rana
It provides a complete mental security and covers great range of home appliances and items . It addresses most of the common problems that may arises in home , and also repairs and replacement too. I haven't yet used the claim yet thank god nothing goes wrong . But their customer service provides every detail for how to claim and get promised return of the investment .Also i can able to manage my account through the online portal which is very convenient.
5 months ago
Reply from Landmark Home Warranty
Dear Sachin Rana, Thank you so much for the 4 star review regarding your customer service experiences with Landmark Home Warranty! Our utmost priority is to provide a level of service that exceeds your expectations, and it is always our distinct pleasure to assist you with all your home warranty and home services needs. Thank you again for choosing Landmark! We truly value your business and look forward to serving you in the future. Landmark Home Warranty
Jul. 22nd, 2024
Review Source
Daylon Deon
I've had my issues with warranty companies, Landmark included, so this review is one that gives me great pleasure to write. What started out as a horrible experience was made into one that COMPLETELY changed my mind about the integrity, compassion and service of Landmark. And that is all because of Jennifer B in the customer relations department. Her professionalism, courtesy, follow-up, expertise ... it left a huge impression on me and my family. She was the perfect example of what these big companies need as forward facing individuals to represent them when it comes to customer relations. If I have 12 stars to apply to this review, they wouldn't be enough. She took care of all of my concerns and just turned everything sour about my experience into one that I'm honored to now share and talk about.
1 year ago
Reply from Landmark Home Warranty
Dear Mr. Deon, Thank you so much for the 5 star review regarding your customer service experiences with Landmark Home Warranty and Jennifer! Providing prompt and accurate resolution with friendly service professionals is our utmost priority, and we are happy to hear how pleased you are with the level of service and support you received. We agree! Jennifer goes above and beyond, and truly embodies the caliber of service Landmark strives to provide. On behalf of the entire team, thank you again for choosing Landmark! We truly value your loyal business of 7 years and we look forward to serving you in the future. Landmark Home Warranty
Jun. 15th, 2023
Jonathan And Gina Ashburn, VA
They have been great to work with and will allow you to appeal a coverage rejection if necessary. I have always had great work from their contractors and only twice have run into issues with one of their pool contractors (one legitimate, one was appealed and approved).
Unfortunately, I received notification they are not renewing any contracts (received notification on 9/14/23) and that my coverage will end next month. They are suggesting using American Home Shield, who does not have a good reputation based on people I know who have had them.
Will have to look for another service provider.
2 years ago Edited January 10, 2024
Reply from Landmark Home Warranty
Dear Jonathan and Gina, Thank you so much for the 5 stars regarding your customer service experiences with Landmark Home Warranty! Our utmost priority is to provide a level of service that exceeds your expectations, and it is always our distinct pleasure to assist you with all your home warranty and home services needs and we sincerely appreciate your understanding of coverage. On behalf of the entire team, thank you again for choosing Landmark! We truly value your business and look forward to serving you in the future. Landmark Home Warranty
Dec. 15th, 2022
Review Source
Pedro Wellton, AZ
Landmarks website had a good breakdown of prices and services. I hit the “request quote” tab that was quickly followed up by their representative Lori E. Lori was amazing in answering the multiple questions i had. She was very knowledgable and patiently answered all my questions and informed me of things I hadn’t thought of.
I ended up signing up for two plans, one for my primary home and one for my rental property. Lori gave me a complete breakdown of the different pricing options that were available and worked to meet my financial needs while not sacrificing any of the coverages on my plan. Im very grateful for Lori being so helpful with something I knew nothing about. Thank you Landmark and a special thank you to Lori.
2 years ago
Reply from Landmark Home Warranty
Dear Pedro, On behalf of the entire team, thank you so much for the 5 star review and providing such thoughtful remarks regarding your excellent customer service experiences with Landmark Home Warranty and Lori! We are so happy that you found ease creating your warranty plans and we are pleased with the opportunity to assist you with all your home warranty and home services needs. We agree! Lori is amazing, and your rave review really made her day. Thank you again for the opportunity! We truly value your business and look forward to serving you in the future. Landmark Home Warranty
Sep. 26th, 2022
Review Source
Bob Holly Draper, UT
I've been a Landmark customer for a few years now, and they've been pretty reliable ... annual HVAC inspections / maintenance, that sort of thing. But recently, I had an unexpected flood occur in my basement, caused by a split kitchen sink drain line. What a stressful event!! I was so focused on the damage and clean up that I overlooked a couple of specifics on the plumbing part ... specifically the interaction needed with Landmark ... Teresa P in Landmark's customer service group grabbed hold and took care of it for me. She really went above and beyond to make sure this was handled appropriately. Thank You!
2 years ago
Reply from Landmark Home Warranty
Dear Mr. Holly, Thank you so much for the 5 stars and sharing such wonderful testimony regarding your customer service experiences with Landmark Home Warranty and Teresa! Our number one priority is your complete satisfaction, and we are happy to hear how pleased you are with the service and support you receive. We agree! Teresa absolutely goes above and beyond and your kind words really made her day. Thank you again for choosing Landmark over the last 9 years! We truly value your loyal business and look forward to serving you in the future. Landmark Home Warranty
Jul. 27th, 2022
Review Source
Craig W. Vander Vorste Yuma, AZ
Knowledgeable, professional staff, able to analyze the performing contractor's trouble shooting and reporting documentation. Toni K my assigned Landmark associate was instrumental in evaluating the contractor's trouble shooting findings which had a proposed associated repair/replacement cost of $7,900 to 11K. (I had been with out A/C service for 3 1/2 weeks while company 1 was conducting a seasonal tune tune up and subsequent trouble shooting.) She recommended have a additional contractor provide a second opinion. She identified contractor #2, arranged/scheduled the visit. Once here for 20 minutes contractor #2 determined the reversing valve had been disconnected. after reconnecting the reversing valve connections my A/C system has been functioning , cycling on and off per the seasonal tune up/ trouble shooting activity of contractor #1.
2 years ago
Reply from Landmark Home Warranty
Dear Mr. Vorste, Thank you so much for the 5 star review and providing such thoughtful testimony regarding your customer service experiences with Landmark Home Warranty and Toni! Customer satisfaction is at the forefront of our priorities, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. We have shared your comments with Toni and she truly appreciates the opportunity to assist you and was humbled by your commendation. On behalf the entire Landmark team, thank you again! We truly value your business and look forward to serving you in the future. Landmark Home Warranty
May. 18th, 2022
Linda Marshall Denton, TX
It is my pleasure to provide a very positive review for Landmark Home Warranty. We've had positive experiences in making service requests, the quality of service providers, and the overall responsiveness of Landmark. Today, I had a most enjoyable and enlightening conversation with Christopher S when I called with questions about renewing our contract online. Christopher was friendly, efficient, and professional. His accurate knowledge and positive support helped me resolve my questions quickly and with insight, all the while treating me as a valued customer. In short order, the renewal was made and a most enjoyable conversation was had. Thanks to Christopher and to Landmark!
2 years ago
Reply from Landmark Home Warranty
Dear Ms. Marshall, Thank you so much for the 5 star review and sharing such thoughtful testimony regarding your customer service experiences with Landmark Home Warranty and Christopher! Our top priority is to provide a level of service that exceeds your expectations, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. Answering your questions and ensuring a seamless contract renewal was extremely important to Christopher, and he appreciated the opportunity to offer his personal assistance to you. On behalf of the entire Landmark team, thank you again! We truly value your continued business and look forward to serving you in the future. Landmark Home Warranty
May. 6th, 2022
Review Source
Howard Herring Burnet, TX
I bought my current home 1 year ago and selected Landmark Home Warranty after reviewing the coverage & costs from different firms. I am very pleased with my choice. I had to request coverage mid-winter when furnace was not working correctly. The heating specialist that was sent arrived quickly and was very professional. It seems there was an electrical problem so Landmark had to act quickly and get an electrician out to fix it. They did this without any fuss or hassle and problem was fixed the next day.
A year later, when it came time to renew our contract, I had placed the paperwork on my desk but neglected to call them or go online. I am a volunteer firefighter and the preceding week had been exceptionally busy. I received a call from a representative, Kenneth C, who was both friendly & professional and we renewed the contract while I was driving to my grandson's baseball tournament in another city. Everyone I have spoken with at Landmark has been friendly and expert at what needs to be done. I highly recommend them if you are considering a home warranty.
2 years ago
Reply from Landmark Home Warranty
Dear Mr. Howard, Thank you so much for the 5 stars and providing such thoughtful testimony regarding your customer service experiences with Landmark Home Warranty and Kenneth! It is always our distinct pleasure to provide you with knowledgeable service professionals for all your home warranty and home services needs, and we appreciate hearing about the professionalism and level of service you received. Our top priority is to provide a level of service that exceeds your expectations, and it is always our most distinct pleasure to assist you with all your home warranty and home service needs. We agree! Kenneth is very professional, and your positive feedback and kind words really made his day. On behalf the entire Landmark team, thank you again! We truly value your continued business and look forward to serving you in the future. Landmark Home Warranty
May. 5th, 2022
Review Source
James Eagle, ID
This review relates to the customer service received when an issue with my account was discovered. My wife signed us up for coverage after moving from Texas to Idaho. Some simple mistakes were made initially where we were signed up for coverage on two sets of washer/dryers, two sets of microwaves, etc. I did not discover this mistake until eight months after taking out the coverage. I had been paying a much higher premium than necessary. I contacted Landmark and spoke with Paul C. After explaining the problem, he not only made the corrections to the account after the fact, but was able to provide us with a refund for the money spent unnecessarily.
In my opinion, the customer service received was above and beyond what I expected.
2 years ago
Reply from Landmark Home Warranty
Dear James, Thank you so much for the 5 star review regarding your customer service experiences with Landmark Home Warranty! Customer satisfaction is our utmost priority and it is always a distinct pleasure to assist you. We agree! Paul goes above and beyond, and truly embodies the caliber of service Landmark strives to provide. On behalf of the entire Landmark team, thank you again! We truly value your business and look forward to serving you in the future. Landmark Home Warranty
Feb. 15th, 2022
Carlos Rodriguez Converse, TX
I reviewed several home warranty companies and found Landmark Home Warranty offered more coverage for about the same amount of money I was spending with my current home warranty company. I was impressed with their customer service representative, Ms. Melissa G, who took her time going over the details of the policy I was interested in and did not put any pressure during my inquiry for a purchase decision. Instead she wanted to make sure I had all my questions answered before making my decision and once I decided to go with Landmark Home Warranty, Ms G made everything easy by setting up my Landmark account so that I could go in and update the account when I was ready. I am happy with my decision and looking forward to Landmark Home Warranty to serve my future home needs.
3 years ago
Reply from Landmark Home Warranty
Dear Mr. Rodriguez, Thank you so much for the 5 star review regarding your customer service experiences with Landmark Home Warranty and Melinda! We are so happy that you found ease creating your warranty plan and we are overjoyed with the opportunity to assist with all your home warranty and home service needs. We have also shared your rave review with Melinda, and she is extremely grateful for the positive recognition, and loved having the opportunity to personally assist you. Thank you again for choosing Landmark! We truly value your business and look forward to serving you in the future. Landmark Home Warranty
Jul. 22nd, 2021
gary pierce Phoenix, AZ
I looked into several home warranties polices and had just about decided not to go with any home warranty. Melinda G from Landmark Phoenix office contacted me after I had filled an online form. She thoroughly answered all my questions and immediately sent a copy of a detailed contract. Ms. Greenwells professionalism and the up front detailed online information swung me to purchasing a Home Warranty policy from Landmark. My ratings are based solely on my contact, online information, and ratings on US News. I have not yet used any of the services. I strongly feel this is first class company to do business with and a solid decision.
3 years ago
Reply from Landmark Home Warranty
Dear Mr. Pierce, Thank you so much for the 5 star review and providing such thoughtful testimony regarding your customer service experiences with Landmark Home Warranty and Melinda! Answering your questions and ensuring seamless interactions with friendly professionals is our constant pursuit, and we love to hear about your experience. We agree! Melinda is very professional, and your positive feedback and kind words really made her day. Thank you again for choosing Landmark! We truly value your business and look forward to serving you in the future. Landmark Home Warranty
Jun. 9th, 2021
Review Source
Mike W Boerne, TX
Once again the folks at Landmark have worked hard to ensure our repairs were completed and that we were taken well taken care of! We just dealt with an AC failure in the hot Texas heat and had to have an evaporator coil replaced in one of our units. Thanks again to Erin P specifically, for working closely with the Landmark authorizations and purchasing departments, to see to it that the new coil was procured and installed. In today's world of dealing with massive supply chain issues, this was not an easy job. The good news is that through the struggles of trying to secure a new coil, Erin and others at Landmark were able to pivot to ensure the coil was located and installed by the assigned contractor!
3 years ago Edited August 1, 2022
Reply from Landmark Home Warranty
Dear Mike W., Wow! Thank you so much for the 5 star review and glowing remarks regarding your customer service experience with Landmark Home Warranty and Erin! Your satisfaction is our number one priority, and we love the positive feedback and always appreciate the opportunity to help. We agree! Erin goes above and beyond, and was happy to advocate on your behalf to correct and fast track the repair process. On behalf of the entire team, thank you for entrusting Landmark! We truly value your business and look forward to serving you again. Landmark Home Warranty
Jun. 3rd, 2021
Frank Padilla Phoenix, AZ
Had an issue with my refrigerator several weeks ago. My daughter-in-law was the primary contact with Landmark and the contractor and somehow the communication broke down and we did not hear from anyone regarding this issue. She and my son moved to a new house, so I was following up on the issue, logged into the website to review the work order. I called the contact number on the work order and luckily NICOLE D. answered the call and within a day she researched the case and resolved it to my satisfaction. She was very courteous, attentive didn’t mind that I kept interrupting her. She was the right person today for me and forLandmark.
Thank you Nicole!
3 years ago
Reply from Landmark Home Warranty
Dear Mr. Padilla, Thank you so much for the 5 star review regarding your customer service experiences with Landmark Home Warranty and Nicole! We constantly strive to provide best-in-class service and peace of mind to our valued homeowners and we sincerely appreciate the honest feedback and opportunity to assist with all your home warranty and home services needs. We agree! Nicole goes above and beyond, and truly embodies the caliber of service Landmark strives to provide. Thank you again for choosing Landmark! We truly value your loyal business and look forward to serving you in the future. Landmark Home Warranty
Apr. 26th, 2021
Stephen transue Golden Valley, AZ
During last week there seemed to be a delay in ordering and receiving the heating/cooling unti for my house. This morning I contacted Landmark and was connected to Faith B in Phoenix. Faith began to followup on the claim and in a short time this morning she completely fixed the problem with the location of the needed unit I was expecting. She also coordinated with Landmark office and the contractor supplying the unit Then notified the local contractor to contact the supplier and arrange for the shipment to Kingman AZ. The unit is on the way to Kingman AZ for installation within 24-48 houses. There appeared to be some communication problems and Faith straighten that out with excellent professionalism your company should be proud of. I want to Thank Her for a job well done.
4 years ago
Reply from Landmark Home Warranty
Dear Mr. Transue, Thank you so much for the 5 star review and providing such thoughtful testimony regarding your recent customer service experience with Landmark Home Warranty and Faith! Our top priority is your satisfaction and it is always our most distinct pleasure to assist you with all your home warranty and home services needs, and we appreciate the opportunity to help. Please know your situation was extremely important to Faith, and she loved the positive feedback and opportunity to provide you with her personal assistance. On behalf of the entire Landmark team, thank you again! We truly value your business and look forward to serving you in the future. Landmark Home Warranty
Dec. 18th, 2020
John Andersen Riverton, UT
As a realtor, I have worked with numerous home warranty companies but I have found Landmark to be the best of the best. I recently renewed several policies and Fred F provided outstanding help in getting me the right policy choices and eligible discounts. He made the entire process so efficient and smooth and satisfying. Landmark has been excellent in their response to service claims and their online systems have made things so easy to initiate a service request and track progress. I have also found them to be very easy to reach when I have had questions and needed a live person to talk to in order to resolve an issue or get information.
4 years ago
Reply from Landmark Home Warranty
Dear Mr. Anderson, Wow! Thank you so much for the 5 star review and such amazing testimony regarding your positive service experience with OneGuard Home Warranties and Fred! Our top priority is your satisfaction and to make the warranty process hassle free, and it makes us extremely happy to know how well our online service has worked for you. We agree! Fred is incredibly courteous and efficient, and truly embodies the caliber of service OneGuard strives to provide. On behalf of the entire OneGuard team, thank you again! We truly value your continued business and recommendation, and look forward to serving you in the future. OneGuard Home Warranties
Nov. 19th, 2020
Denise Jensen Saint George, UT
I called Landmark with some issues and concerns. I was connected to Kenneth.
I very much dislike calling Landmark because I think that landmark has the worst customer service I have ever dealt with.
However Landmark is the warranty company that we initially were given when we bought a home so we just Stuck with it. For now, maybe not in the future.
However, when Kenneth answered the phone I was so pleasantly surprised of how nice and personal he was. He was very diligent in working to solve the issues that I was calling about.
Kenneth made me feel at ease, it was not a stressful conversation, he was extremely polite and he listened to what I had to say first before chiming in and thinking he knew what I was calling about. (My experience with so many landmark associates. They just don’t listen to the customers.).
Before hanging up Kenneth wanted to make sure that everything I needed was resolved. He said this in a very meaningful way showing me he really does care about Landmarks’ clients.
He loves his job I can definitely tell that.
You always know when someone is happy with their job because they are kind and polite. My experience with Kenneth helped me make the decision to stay with Landmark. Because of one of the issues that I am dealing with I have been extremely frustrated with Landmark and have been shopping around for another warranty company.
So for now I am sticking with Landmark. I hope to be able to deal with Kenneth in the future if not, at least other Landmark employees who are pleasant and know what customer service is.
In my opinion kenneth is a superstar!
4 years ago
Reply from Landmark Home Warranty
Dear Mrs. Jensen, Thank you so much for the 5 star review and remarks regarding your recent service experience with Landmark Home Warranty and Kenneth. Your satisfaction is always our top priority, and we are grateful for the opportunity to assist with all your home warranty and home services needs. We also appreciate your helpful feedback as it aids us ensuring that we service our valued homeowners with the care and concern they deserve. Please know we have shared your review with Kenneth and he really appreciated your commendation and the opportunity to advocate for you. On behalf of Kenneth and the entire team, thank you again! We truly value your continued business and look forward to serving you again. Landmark Home Warranty
Nov. 14th, 2020
Michael Penniman Tucson, AZ
We recently had our microwave oven stop working for us. We called Landmark Home Warranty, who set up an appointment with a home repair company. They cam to the house within 36 hours of calling LHW. They accessed the microwave, gave LHW the option of repairing the appliance or sending us a check for a replacement with similar features. In our case, due to the age of the appliance (14 years old), they decided to replace our microwave. We went out and purchased a new one within hours and had our repair service man install it for us for a small fee. LHW mailed us a check for the replacement microwave within 7 days and we couldn't be happier with their service. Better than we could have imagined.
6 years ago
Reply from Landmark Home Warranty
Dear Michael,
We are glad to see that our agents and contractors have been able to provide you with 5-star service for your microwave. We appreciate your feedback and hope to continue to provide remarkable service for you! Please feel free to reach out to us for any of your home warranty needs.
Sincerely,
Tiffany Nguyen
Customer Relations Manager
We are glad to see that our agents and contractors have been able to provide you with 5-star service for your microwave. We appreciate your feedback and hope to continue to provide remarkable service for you! Please feel free to reach out to us for any of your home warranty needs.
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Aug. 21st, 2018
Carole Thombs Richmond, TX
The agent I made the claim with for service on our air conditioning was polite, thorough, & friendly. Our appointment was made in 4 hours, we were notified of arrival time for service from contractor. Contractor arrived on time, assessed the problem, completed the work, and left us with the 30 day guarantee of their work, with a number to call if there was a problem! Landmark followed up with us the same day to verify the work was done to our satisfaction! I have referred 2 friends so far, and anticipate more referrals in the future to this company that actually does what it says it does: warrenties the work!!
6 years ago
Reply from Landmark Home Warranty
Dear Carole,
We are glad to see that our agents and contractors have been able to provide you with satisfactory service. We appreciate your feedback and hope to continue to provide remarkable service for you!
We look forward to the opportunity to help you in the future! Please feel free to reach out to us for any of your home warranty needs.
Sincerely,
Tiffany Nguyen
Customer Relations Manager
We are glad to see that our agents and contractors have been able to provide you with satisfactory service. We appreciate your feedback and hope to continue to provide remarkable service for you!
We look forward to the opportunity to help you in the future! Please feel free to reach out to us for any of your home warranty needs.
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Aug. 13th, 2018
Lare Henderson, NV
Overall rating = 4.8 out of 5.
I've used other home warranty companies and was often disappointed with the coverage. Landmark's coverage is just slightly better in my opinion. However, Landmark's customer service is WAY better than the other guys. I continue to renew my coverage with Landmark because they talk to me with compassion and are willing to listen and do their best to be reasonable. Several of their service providers have taken a bit longer (1-2 days) to get the issue fixed, but the customer service more than makes up for that. If Landmark offers service in your area, I recommend that you consider them for your home warranty.
6 years ago
Reply from Landmark Home Warranty
Lare, Thank you for taking the time to rate us. We appreciate it! Landmark strives to better our services for our homeowners and value your feedback. We hope to continue providing remarkable customer service for you! Don't hesitate to reach out to us for any of your future needs. Thank you, Tiffany Nguyen | Customer Relations Manager |
Jan. 29th, 2018
Tommy And Wanda Thompson
I have used my Landmark home warranty a few times recently. every experience has been wonderful. From the initial notification to completion Landmark has made it stress free and kept me updated on every phase. When the ice maker dispenser went out on my refrigerator and a part had to be ordered they let me know when it was shipped, checked to make sure I had heard from the technician and scheduled an appointment for installation. The tech originally ordered the wrong part. Landmark made sure the correct part was ordered and shipped in an extremely timely manner the 2nd time. Most recently, my central AC/heater went out. I called Landmark that morning and there was a tech at my house that afternoon. He found the problem ordered the part and was back the next day to complete the project. The customer service is exceptional. Someone was continually in touch with me with updates.This is the best investment we have made in protecting our home and I highly recommend Landmark to family and friends on a daily basis.
7 years ago
Kimberly Jorgensen Taylorsville, UT
After noticing a problem with my furnace, I filed a claim online with Landmark. I was emailed an update within 12 hours by them. They sent my info to the contractor who would be working with me. The contractor contacted me almost immediately via text and a phone call. They were at my home the next day. And, after purchasing a replacement part, my furnace was running perfectly a couple of days later. I couldn’t be happier with the contractor they assigned to my claim. And I really appreciated the contact I had with Landmark. They were quick to help get my problem taken care of and they checked in with my periodically throughout the process to make sure EcoAir (the contractor) had scheduled and appointment with me, whether or not they showed up, if they fixed the issues or scheduled a follow-up, when the follow-up or set for, my overall rating of their work, and were available to resolve any questions or issues I had along the way.
Overall, I was very pleased with my experience with Landmark!
7 years ago
Mary Christine McCarthy Saint George, UT
This was our pre-season tune-up of our Heat Pump. I was able to request the same contractor who had replaced the unit 2 years before. The unit had failed in the middle of the summer in 120 degree heat. Inside temps of the house were not below 90 degrees for 4 days. I was not a happy camper, but Landmark did work with us and we met a wonderful serviceman, whom I hope will be around for along time. It was a very ticklish issue at the time as the unit, we found, was still under a 10 year warrantee and it was a known issue, but had never notified their customers. Landmark worked with us as the go between, because we were the new homeowners, not the original purchasers of the unit. "Alls Well That Ends Well" , I always say, though it can be tough times in between. Thank You Landmark. Your Customer Service people, the few times I have delt with them this year, have been stellar. Keep it up PLEASE!!!
7 years ago
Verified Customer
Review Source
Christine Papworth Saint George, UT
Very responsive! I have kind of high end brands that not everyone Carrie's or services and landmark always sends the same people so there's no guesswork!
2 years ago
Reply from Landmark Home Warranty
Dear Ms. Papworth, Thank you so much for the 5 star review regarding your customer service experiences with Landmark Home Warranty! It is always our distinct pleasure to provide the most comprehensive coverage in the industry and best-in-class service, and we are ecstatic that you have chosen Landmark as your home warranty provider over the last 5 years. On behalf of the entire Landmark team, thank you again! We truly value your business and look forward to serving you in the future. Landmark Home Warranty
Dec. 6th, 2022
Verified Customer
Review Source
Paul Ed Porter Weatherford, TX
Policy is good -Your foreign off shore customer service is terrible - Most do not comprehend english This will cause me to change to a new Home warranty co
2 years ago
Reply from Landmark Home Warranty
Dear Mr. Porter, Thank you so much for the 5 star review regarding your customer service experiences with Landmark Home Warranty. Our top priority is your complete satisfaction while offering comprehensive coverage, quality repairs, and keeping premium costs competitive, and we appreciate the constructive feedback. Your testimony plays a vital role in our quality assurance and provides great insight on how we can improve to better serve our valued members. Thank you again for allowing Landmark the opportunity to serve you. We truly value your continued business and look forward to serving you in the future. Landmark Home Warranty
Oct. 24th, 2022
Verified Customer
Review Source
Alex Bentien Fruitland, ID
Everything went well. The only thing was it took them so long to approve & get the part for repair my fridge. Was w/o a freezer for 2 wks. Other than that Great
2 years ago
Reply from Landmark Home Warranty
Dear Ms. Bentien, Thank you so much for the 5 star review regarding your customer service experiences with Landmark Home Warranty! Our top priority is providing best-in-class service to our valued members, and we sincerely appreciate the constructive feedback and opportunity to assist with all your home warranty and home services needs. On behalf of the entire team, thank you for choosing Landmark! We truly value your business and look forward to serving you again. Landmark Home Warranty
Oct. 21st, 2022
Verified Customer
Review Source
Jennifer Martinez Casa Grande, AZ
Over all customer service is good. When they send vendors out here they are quick in that sense. The only thing missing from warranty is missing services that other home warranty's have.
2 years ago
Reply from Landmark Home Warranty
Dear Ms. Martinez, Thank you so much for the 4 star review regarding your customer service experiences with Landmark Home Warranty! We constantly strive to provide best-in-class service and peace of mind to our valued homeowners and we sincerely appreciate the constructive feedback and opportunity to assist with all your home warranty and home services needs. On behalf of the entire team, thank you for choosing Landmark! We truly value your business and look forward to serving you again. Landmark Home Warranty
Sep. 27th, 2022
Verified Customer
Review Source
Ben Ekburg Boise, ID
I started my home warranty in the spring and requested a pre-season tune-up. Poor communication prevented the job from happening, and I missed my opportunity for a preseason tune-up. I had to request a unique service other than a tune-up to get a technician to my house. Landmark Home Warranty's contractor did a poor job, so I had to have them fix their shoddy work. I requested a pre-season heater tune-up in July to avoid having the same experience. The Landmark Home Warranty representative recommended this. I still have not received an appointment or communicated with the contractor to make an appointment. According to an online review of the company used, it does not work well with Landmark Home Warranty customers, and I should avoid them. Upon contacting Landmark to change contractors, I discovered that Landmark only has two options for contractors who can perform tune-ups, and the Landmark Representative made my appointment without asking me. These are basic services offered by Landmark Home Warranty, and they have been nothing but headaches for me.
2 years ago
Reply from Landmark Home Warranty
Dear Mr. Ekburg, Thank you for bringing this information to our attention and allowing Landmark the opportunity to review your situation firsthand. Customer satisfaction is our number one priority and we sincerely regret the frustration. We have left you a voice message seeking to address your concerns and offer our personal assistance. Thank you again for your consideration. Landmark Home Warranty
Sep. 27th, 2022
Verified Customer
Review Source
Arturo Segovia Yuma, AZ
I'm happy with their service. The responded quickly to my inquiry. The customer service is very effective and the contractors working with them work great.
2 years ago
Reply from Landmark Home Warranty
Dear Mr. Segovia, On behalf of the entire team, thank you so much for the 5 star review regarding your amazing customer service experiences with Landmark Home Warranty! Making it easy to request service and offering prompt and accurate resolution with friendly professionals is always our top priority, and we love the positive feedback and opportunity to assist you. Thank you again for the opportunity! We truly value your continued business and look forward to serving you in the future. Landmark Home Warranty
Sep. 13th, 2022
Verified Customer
Review Source
Jeannie Frantum Springfield, OR
They were unwilling to listen to our complaint about the contractor they had sent to repair our air conditioner. It took over 2 weeks to get them to our house, and when he left, the air conditioner was creating heat all the time.
2 years ago
Reply from Landmark Home Warranty
Dear Ms. Frantum, Thank you for taking the time to write a review regarding your customer service experiences with Landmark Home Warranty. We constantly strive to provide best-in-class service and peace of mind to our valued homeowners and we sincerely regret the frustration. We have confirmed repairs were completed and cooling was restored to the home. Thank you again for your consideration and allowing Landmark the opportunity to serve you. Landmark Home Warranty
Sep. 13th, 2022
Verified Customer
Review Source
Tina Fiscus Nampa, ID
They would not order our oven until we told them it would fit. How would we know that? We don't know how to take an oven out to measure the opening? We have been without an oven for a month and a half, and our oven still has not been ordered!
2 years ago
Reply from Landmark Home Warranty
Dear Ms. Fiscus, Thank you for bringing this information to our attention and allowing Landmark the opportunity to review the situation firsthand. Our top priority is customer satisfaction and to service you as quickly as possible, and we sincerely regret the frustration. Please be assured the purchase order for the replacement Oven has been processed on your behalf. Once available, the contractor will arrange an appointment to complete the installation. Thank you for your consideration. Landmark Home Warranty
Aug. 29th, 2022
Verified Customer
Review Source
Miranda J Hansen Boise, ID
The first company that was sent to our home was terrible and did not do the job. After countless phone calls over the course of a month, our issue is finally being resolved. The only reason I'm giving 2 stars instead of 1 at this point is because every time I call I am rarely waiting more than a minute to talk to an actual person. Unfortunately, they can't ever seem to help with any questions and just say they will email someone to give us a call and then we never receive an actual call back.
2 years ago
Reply from Landmark Home Warranty
Dear Ms. Hansen, Thank you for bringing this information to our attention and allowing Landmark the opportunity to review your situation firsthand. Our top priority is customer satisfaction and to service our valued homeowners as quickly as possible, and we truly regret the frustration. We sincerely hope we have effectively addressed your concerns, and have also provided our direct contact information if we may offer additional assistance. Thank you again for your consideration and allowing Landmark the opportunity to serve you. Landmark Home Warranty
Jun. 27th, 2022
Verified Customer
Review Source
María Mercedes palomino Dallas, TX
They're always available and helpful. I had a contractor that would not pick up the phone so I got that Mark warranty and they quickly switched my contractor out right away
2 years ago
Reply from Landmark Home Warranty
Dear Ms. Palomino, On behalf of the entire team, thank you so much for the 5 star review and providing such positive comments regarding your customer service experiences with Landmark Home Warranty! Your satisfaction is our utmost priority and we love hearing about your experience, and always appreciate the opportunity to help. Thank you again for choosing Landmark! We truly value your business and look forward to serving you in the future. Landmark Home Warranty
Jun. 21st, 2022
Verified Customer
Review Source
Emily Dondzila Huffman, TX
I recently had my first claim and it was an incredibly easy process. The customer service of both landmark and the technicians that were sent to the house was great.
2 years ago
Reply from Landmark Home Warranty
Dear Ms. Dondzila, Thank you so much for the 5 star review regarding your great customer service experiences with Landmark Home Warranty and your contractor! Making it easy to request service and offering prompt resolution with friendly professionals is always our top priority, and we love the positive feedback and having the opportunity to assist you! On behalf of the entire team, thank you again for choosing Landmark! We truly value your business and look forward to serving you in the future. Landmark Home Warranty
Jun. 7th, 2022
Verified Customer
Review Source
Stephen Poulter Centerville, UT
Every aspect of my experience has been perfect. That doesn't mean everything I always want covered is covered, but everything that should be covered has been covered
2 years ago
Reply from Landmark Home Warranty
Dear Mr. Poulter, Thank you so much for the 5 star review and providing such thoughtful feedback regarding your customer service experiences with Landmark Home Warranty! Your satisfaction is our number one priority, from the first call for service to the completed repair, and it is always our most distinct pleasure to assist you with all your home warranty and home service needs. On behalf the entire Landmark team, thank you again! We truly value your business and look forward to serving you in the future. Landmark Home Warranty
Apr. 25th, 2022
Verified Customer
Review Source
Grady Hanna
I had my 4 year old water heater go bad but I had paid for the coverage. Bad news I have to pay $275 up charge to replace the heater and $150 for the expansion tank. That adds up to $425 to fix my problem plus the co pay. Probably could have gotten this as cheap. Not sure this is a great deal.
2 years ago
Reply from Landmark Home Warranty
Dear Mr. Hanna, Thank you for bringing this information to our attention and allowing Landmark the opportunity to review your situation firsthand. Your satisfaction is always our number one priority, and we sincerely apologize for any frustration. We have confirmed the replacement has been completed, and we have also left a voice message for you with our contact information if we may offer additional assistance. Thank you again for your consideration and allowing Landmark the opportunity to serve you. Landmark Home Warranty
Apr. 12th, 2022
Verified Customer
Review Source
Dave Cline Sandy, UT
Would be a 5 but Landmark sponsored contractor for ice maker repair did not give an estimate on dripping water in refrigerator that turns out to be related to condensation and not ice maker, now I have to file a separate claim and pay $60 service charge to get this taken care of
2 years ago
Reply from Landmark Home Warranty
Dear Mr. Cline, Thank you for taking the time to write a review and provide important feedback regarding your customer service experiences with Landmark Home Warranty. We constantly strive to provide best-in-class service and peace of mind to our valued homeowners and we sincerely regret the frustration. We believe we have effectively addressed your concerns and will continue to follow up with you through completion. Thank you again for your consideration and allowing Landmark the opportunity to serve you. Landmark Home Warranty
Feb. 21st, 2022
Verified Customer
Review Source
Randy Seymour Green Valley, AZ
Quick response to my situation. Technician was on time, courteous and explained repair process. He also gave us tips on getting the most longevity from our oven.
3 years ago
Reply from Landmark Home Warranty
Dear Mr. Seymour, On behalf of the entire Landmark team, thank you so much for the 5 stars and providing such positive feedback regarding your customer experience with your service technician! Your satisfaction is our utmost priority and it is always our distinct pleasure to assist you with all your home services and home warranty needs. Thank you again! We truly value your business and look forward to serving you in the future. Landmark Home Warranty
Dec. 28th, 2021
Verified Customer
Review Source
Jose Duarte Pasadena, TX
It was easy and efficient. The whole process took about a month. Waiting on the microwave and stove but overall very satisfied with the service. Definitely recommend.
3 years ago
Reply from Landmark Home Warranty
Dear Mr. Duarte, Thank you so much for the 5 star review and sharing such positive remarks regarding your customer service experiences with Landmark Home Warranty! Making it easy to request service and offering prompt and accurate resolution with friendly professionals is exactly what we strive for, and we love the positive feedback! Thank you again for choosing Landmark! We truly value your business and look forward to serving you in the future. Landmark Home Warranty
Nov. 4th, 2021
Verified Customer
Review Source
Patty Eugene, OR
The outcome of my claim was perfect. The phone call to turn in a claim is lengthy and I answered the same questions more than once. I know they are thorough and that's good however.
3 years ago
Reply from Landmark Home Warranty
Dear Patty, Thank you so much for the 4 star review regarding your customer service experiences with Landmark Home Warranty. Customer satisfaction and servicing our valued homeowners as quickly as possible is our top priority, and we sincerely appreciate the constructive feedback and opportunity to assist with all your home warranty and home services needs. Thank you again for the opportunity! We truly value your business and look forward to serving you in the future. Landmark Home Warranty
Sep. 30th, 2021
Verified Customer
Review Source
Maggie Ireland Mesquite, NV
Our high-end refrigerator needed parts and service worth more than the unit. Landmark offered, and we accepted. We were able to get a new fridge with that check.
3 years ago
Reply from Landmark Home Warranty
Dear Ms. Ireland, Thank you so much for the 5 star review and providing such thoughtful testimony regarding your customer service experiences with Landmark Home Warranty! Our top priority is to provide a level of service that exceeds your expectations, and it is always our most distinct pleasure to assist you with all your home warranty and home service needs. Thank you again for choosing Landmark! We truly value your business and look forward to serving you in the future. Landmark Home Warranty
Sep. 24th, 2021
Verified Customer
Review Source
Mark Boyd Sierra Vista, AZ
Given my past experience dealing with them, I now know the best way. When I am being given the run around on a repair, I go to the Area Representative. He will get things done.
3 years ago
Reply from Landmark Home Warranty
Dear Mr. Boyd, Thank you so much for the 4 star review regarding your customer service experiences with Landmark Home Warranty! Our top priority is your satisfaction, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. Thank you again for choosing Landmark! We truly value your business and look forward to serving you in the future. Landmark Home Warranty
Sep. 24th, 2021
