Landmark Home Warranty Reviews
7.2
Overall Score
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Verified Customer
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Heidi Sanders Salt Lake City, UT
The issue with my AC took almost three months to resolve. While I appreciate it being replaced and glad that I have a home warranty (debated strongly not to renew) I struggled with high temperatures through the hottest part of the summer with nobody stepping in and fighting for me. I had to do that myself. I got a home warranty to relieve myself of having to deal with home problems as I am extremely busy. Instead, I had to fight constantly to get service and Landmark did not seem to work with American Appliance but left me to contact them. I do not want to be stuck in the middle which is what happened and nobody doing anything and blaming the other. The majority of the time when I call Landmark the employees are very nice. There was one gentleman who seemed to take some initiative and was great to work with. He had great service skills and it is unfortunate that I do not recall his name because I was very impressed with him. My recommendation is that if something is not repaired after the second visit then Landmark needs to step in and assess what the issue is. I never should have had four visits from repair and none fixed the solution. My electric bill was double the amount and that was fighting to keep the indoor temperature at 80 degrees. There were some nights it was 85 degrees inside. It was miserable!
7 years ago
Verified Customer
Review Source
Catherine&Phillip Danze San Antonio, TX
Sent me a now fired contractor for an ac repair. Contractor poured freon in which immediately leaked out. Cost over $350 for this one event and now paying for it all over again with another contractor with little end in sight. Otherwise the contractors have been fine.
7 years ago
Verified Customer
Review Source
Niel and Lettie Weiner Portland, OR
I needed to use my warranty for my air-conditioning. It was recommended by a real estate agent, and my experience with their customer support was mostly good. It took a couple of times working it out, calling with them, but eventually we did it and they got the work done.
7 years ago
Verified Customer
Review Source
Gerald Hubbell Park City, UT
the only experience we've had with Landmark was when we needed to change the locks of the house. For that particular experience, customer service was good. It's all been favorable.
7 years ago
Verified Customer
Review Source
Jared and Samantha Bradd Clearfield, UT
We called their customer support, and they immediately dispatched the technicians we requested, so we're very happy with their response then. Within the next day or two they had done the job for a good price.
7 years ago
Verified Customer
Review Source
Sammy Trevino San Antonio, TX
My A/C ran out, and I called Landmark Warranty, and they had a contractor headed my way within a few hours to look at it; so I'd say it's been an excellent service so far.
7 years ago
Verified Customer
Review Source
Asaf Gonzalez Forney, TX
I just looked at the reviews, and that was one of the companies that have okay reviews, so I picked them. The first couple of times everything was okay, until actually 3 weeks go it just went downhill. I needed to use it when my AC ran out, and I called landmark, and it just seems that they just don't really care. They worked with this one contractor, and I never got a phone call, either from the contractor or the home warranty company. I had to call them myself, and it was a just a big old fiasco, so lately it hasn't been good. You call them to find out what's going on, and they promise you that they'll get back with you, or they're gonna get ahold of the contractor, which may never happen, and you end up needing to call the contractor yourself and ask what's going on.
7 years ago
Verified Customer
Review Source
G.J. Pflugerville, TX
I've never had a problem with them, it's always been a great service. The day our A/C ran out, we had a contractor the very next day that fixed the issue.
7 years ago
Verified Customer
Review Source
John Steele Spicewood, TX
I don't agree with their policies, so I won't be renewing because of that. Plus, I tried to use the service for a plumbing issue, and they sent a plumber from another city that did not resolve the issue. I tried to use a local plumber, and they didn't allow me to do that. Also, they wouldn't refund my service fee of $60, so I just found a plumber on my own to get the job done properly. Besides that, their customer support was fine.
7 years ago
Verified Customer
Review Source
Thomas & Robin Haller Canyon Lake, TX
The contractors they've selected have been very professional, and took care of things very well. We're very pleased with them. Also, their support team is very responsive. Our A/C went out just recently, and they tried to repair it. What was really needed was a full replacement, and that just delayed the process.
7 years ago
Verified Customer
Review Source
James & Michelle Anderson Middleton, ID
After calling them due to an A/C malfunction, they had someone call me within 3 to 4 hours to make an appointment to get it fixed. So far, their customer service has been good.
7 years ago
Verified Customer
Review Source
Milton Abreo Bend, OR
I'm not really too thrilled about their customer support. Sometimes I get somebody that's good, and sometimes I don't. The very first time we had to call was because a pipe had a leakage. The first person said it was covered, but they couldn't send somebody out. I called again, and the second person said it wasn't covered. Finally, the third person said it was indeed covered, so it was finally done, but I was told that I had to pay for the prep costs. That was really aggravating, plus, we had to live without water for 4 days.
7 years ago
Verified Customer
Review Source
A.A. North Richland Hills, TX
They got someone out within a couple of days the only time I've had an issue. I just requested the service, they gave me a provider, I call the provider, and the provider showed up at the designated time.
7 years ago
Verified Customer
Review Source
Jill Davis Meridian, ID
I have always received quick feedback. They were able to schedule a technician to come out and get our air conditioner fixed. Initially, there were some glitches on the website, but they've been great when I've had to use this service.
7 years ago
Verified Customer
Review Source
Leslie Andersen St George, UT
We got the warranty when we first bought our house, and we just continued with it. Right now we're trying to use it. Our air-conditioner isn't working and we're having problems getting them to resolve it and get the problem taken care of. We're actually a little frustrated with the customer service. We've had people here like 5 times, and we're still having problems. It's just been one thing after another and they just need to replace it, but they just keep sending and more and more people out to try something out, and it doesn't work, and we're a little frustrated.
7 years ago
Verified Customer
Review Source
Maria Gonzalez San Antonio, TX
Their customer support team was accurate in answering my questions, and responding to my needs. Miguel has been a great help for me, every time I've called them.
7 years ago
Verified Customer
Review Source
Alexander Scharmann Denton, TX
The customer support people were nice, no one's been rude. It's kind of deceiving when you say a home warranty though. For example, they cover roof leaks, however, they don't cover the roof. They're good, but they're just not something I would rave about.
7 years ago
Verified Customer
Review Source
RW Newport, OR
For the most part, their customer service has been pretty good. The first time I used them, it took them about a week to actually check everything out. My A/C had an issue. However, the second time, they took care of everything within a day.
7 years ago
Verified Customer
Review Source
MArk Boettcher San Antonio, TX
It's been good so far. I haven't had any issues with their customer support team. No wait time whatsoever. Plus, it sounds like I'm talking to somebody in the US, instead of outside the country.
7 years ago
Verified Customer
Review Source
Christopher Skidmore St George, UT
We've had to use the service twice already. The first time was actually a really great experience. That was when our A/C stopped working. The second time, our dishwasher was leaking, and that process was a little slower. They've offered a positive experience so far.
7 years ago
Verified Customer
Review Source
Martha Bermudez South Jordan, UT
Whenever I needed something fixed, they had somebody come over and check. They were right on it! Plus, the people I spoke with were very good. They don't take forever to answer like other places.
7 years ago
Verified Customer
Review Source
Ellen Larson Dallas, TX
I just moved in, so I used the just for free season air-conditioning check. It was actually very good. They were on it, and the communication was quick and good. Overall, they offer a very good service.
7 years ago
Verified Customer
Review Source
Clifford Earle Mesa, AZ
The customer support has been very responsive and quick to help. They sent out a technician very quickly when my washing machine stopped working. He came back with new parts, and that solved the problem.
7 years ago
Verified Customer
Review Source
Wyly And Denise Chandler, AZ
Customer support is very quick, and had a good repairman come over to fix our air conditioner. He replaced the capacitor that runs the motor; plus, he was very thorough and knowledgeable.
7 years ago
Verified Customer
Review Source
Todd Olson San Antonio, TX
Just recently, our air conditioner wasn't working, and we had to pay $60 for them to come out. That was okay, but it turned out that they didn't have any Freon with them, and they don't for a recharge. So, the service is pretty much useless, unless something completely fails. Besides that, their customer service is great! I'm just not very pleased with what they cover.
7 years ago
Review Source
Gregory Brown Richmond, TX
This is our tenth year as a Landmark customer and we have used the competition in the past. Landmark does a very good job with customer service and has improved over the years. They are quite honest and try to stand by the customer, but obviously have limits as they need to make a reasonable profit. Overall, they do a very good job and I definitely recommend this company although there will likely be disappointing situations as this business space is difficult (dealing with real-time, impactful problems within a personal residence).
1 year ago
Reply from Landmark Home Warranty
Dear Mr. Brown, Thank you so much for the 5 star review regarding your customer service experiences with Landmark Home Warranty! We strive to provide the most comprehensive coverage in the industry and best-in-class service, and we are ecstatic that you have chosen Landmark as your home warranty provider over the last 10 years. On behalf of the entire team, thank you again, we truly value your loyal business and look forward to serving you in the future. Landmark Home Warranty
Mar. 17th, 2023
Review Source
Brandt Gibson Boise, ID
The Sales/Service Representative, Scott P, has been bar none the absolute most knowledgeable, helpful, and professional individual I have worked with over the last 6 years across 3 different home warranty companies. If you call Landmark Home Warranty, be sure to ask for Scott if you want direct answers to direct questions, and for the best rates that Landmark can offer you.
1 year ago
Reply from Landmark Home Warranty
Dear Mr. Gibson, Thank you so much for the 5 star review regarding your customer service experiences with Landmark Home Warranty and Scott. Answering your questions and ensuring seamless interactions with friendly professionals is our constant pursuit, and we love to hear about your experience. Please know Scott loved the positive feedback, and he enjoyed providing you with his personal assistance. Thank you again! We truly value your business and look forward to serving you in the future. Landmark Home Warranty
Mar. 10th, 2023
Review Source
Candace Livingston Sutherlin, OR
Landmark Home Warranty gives me peace of mind. I live in a small town where there are not a lot of services. LHW is able to have a service person at my house without me having to make multiple phone calls only to find out the business has closed.
Keanna C was especially helpful with getting me the best price for the coverage I needed. I will stick with this warranty.
1 year ago
Reply from Landmark Home Warranty
Dear Ms. Livingston, Thank you so much for the 5 star review regarding your customer service experiences with Landmark Home Warranty and Keanna! Your satisfaction is our number one priority, and it is always our most distinct pleasure to provide you with peace of mind. We are so happy that you found ease in creating your warranty plan and Keanna loved the opportunity to assist you personally. On behalf of the entire Landmark team, thank you again! We truly value your business and look forward to serving you in the future. Landmark Home Warranty
Nov. 17th, 2022
Review Source
Coffee 1234 Meridian, ID
Keanna C call me to set up my account this morning and I had new policy filled out within minutes we went over the policy together and I'm very happy she is very professional and completed her interview with me really quick and she knew that I was at work and so she respected my time and everything was very clear very precise and I was charged exactly what she told me it would be. this is why I'm describing my experience with Keanna from Landmark very professional answered my questions thank you
2 years ago
Reply from Landmark Home Warranty
Dear Coffee 1234, Thank you so much for providing Landmark Home Warranty with a 5 star review regarding your recent customer service experience with Keanna! Your satisfaction is our number one priority, and it is always our most distinct pleasure to assist you and provide peace of mind. We agree! Keanna is very professional, and your positive feedback and kind words really made her day. On behalf of the entire Landmark team, thank you again! We truly value your business and look forward to serving you in the future. Landmark Home Warranty
Oct. 24th, 2022
Review Source
Thomas Wilke San Diego, CA
On the Labor Day holiday weekend, I made a call to Landmark and to my surprise Scott P answered the phone. He answered and clarified all my questions about my Home Warranty plan. Scott was very pleasant, professional and after conversing with him, I determined it was worth renewing my Home Warranty policy for an additional year. Thanks Scott, for being there when we needed you!
2 years ago
Reply from Landmark Home Warranty
Dear Mr. Wilke, Thank you so much for the 5 star review and providing such thoughtful testimony regarding your customer service experiences with Landmark Home Warranty! Your satisfaction is our number one priority, and it is always our most distinct pleasure to assist you and provide peace of mind. We have also shared your rave review with Scott, and he is extremely grateful for the positive recognition, and loved having the opportunity to personally assist you. On behalf the entire Landmark team, thank you again! We truly value your continued business and look forward to serving you in the future. Landmark Home Warranty
Sep. 10th, 2022
Chris Ringler TX
Nikkie W helped me and my family at the end of this claim. If we are to renew our policy with Landmark it will be because of this amazing woman and nothing else. In the beginning it was difficult to get answers and talk to someone that could make decisions on my claim. We went days with our home at 95+ degrees and felt like no one cared. Nikkie understood the situation it felt like and she answered all our concerns immediately. This rating is solely because of her
2 years ago
Reply from Landmark Home Warranty
Dear Mr. Ringler, Thank you so much for taking the time to write a review and allowing Nikki the opportunity to review your situation firsthand. Customer satisfaction is our utmost priority, and we truly apologize for any frustration. Nikki was extremely happy to provide you with her personal assistance and achieve resolution on your behalf, and she also appreciates such positive recognition. Thank you again for your consideration, we truly value your business and look forward to serving you in the future. Landmark Home Warranty
Aug. 18th, 2022
Steve Portland, OR
Well, it all depends on the contractor they use. 3 out of 4 are pretty good. Once did I need to have a furnace replaced by an out-of-market contractor and was quite satisfied with the Landmark approach.
Most people get these as a throw-in when they buy a house (like us) and I don't think most homebuyers use them if needed. However, I'd recommend calling them since the past two years, their online/phone support is a lot better.
2 years ago Edited December 6, 2022
Reply from Landmark Home Warranty
Dear Steve, Thank you so much for the 5 star review and providing such kind remarks regarding your customer service experiences with Landmark Home Warranty and Paul! Providing timely repairs completed by knowledgeable and friendly service professionals is our top priority, and we are happy to hear how pleased you are with the level of service and support you receive. Please know Paul loved the positive feedback, and he enjoyed providing you with his personal assistance. On behalf of the entire Landmark team, thank you again! We truly value your business and look forward to serving you in the future. Landmark Home Warranty
Aug. 17th, 2022
Review Source
Karen Hershkowitz Yuma, AZ
I ordered warranties for 3 of my rental properties today and Paul C was very helpful. I discovered a coupon code after I ordered the first two and he was able to credit me the coupon value even though my payment already processed. He was happy to help, friendly and sent me adjusted emails as soon as we were done on the phone. Great customer service experience so far.
2 years ago
Reply from Landmark Home Warranty
Dear Ms. Hershkowitz, On behalf of the entire team, thank you so much for the 5 star review and providing such thoughtful testimony regarding your customer service experiences with Landmark Home Warranty and Paul! We are so happy that you found ease creating your warranty plans and we are pleased with the opportunity to assist you with all your home warranty and home services needs. We agree! Paul is very helpful and your kind words really made his day. Thank you again for choosing Landmark! We truly value your business and look forward to serving you in the future. Landmark Home Warranty
Aug. 11th, 2022
Review Source
Robert Ladendorff Nampa, ID
They have always been responsive and agreeable in their service to us. We have used their services several times and have not been disappointed.
The only short coming we have ever encountered is this year when they apparently had an accounting difficulty and we were not credited with our annual premium payment, which we had made about a month before it was due. We did not realize this until we got an E-Mail dun notice about 24 hours before we were to default.
I called the next day and talked to a lady named Cynthia F. Cynthia answered the telephone promptly, was able to look up the account and verify the validity of our account. She sent me a link to the correct endorsement immediately. She was polite, cheerful and accurate and it was a delight doing business with her. I was a little worried about our account and she set me at ease very professionally. Thank you, Cynthia.
2 years ago
Reply from Landmark Home Warranty
Dear Mr. Ladendorff, Thank you so much for the 4 star review regarding your customer service experiences with Landmark Home Warranty and Cynthia! Your satisfaction is our number one priority, and it is always our most distinct pleasure to assist and provide the peace of mind you deserve. Answering your questions was extremely important to Cynthia, and she appreciated the opportunity to offer her personal assistance to you. On behalf of the entire Landmark team, thank you again! We truly value your continued business and look forward to serving you in the future. Landmark Home Warranty
Jul. 20th, 2022
Review Source
Paula Maldonado Sachse, TX
My Washer broke down, and this company has been super helpful in getting my issue solved. Went above and beyond to give me the best customer service. Lamia H answered all my questions, and concerns.. Good afternoon,
Thank you for sending that model over. Please review the pricing information below. The model is currently available to ship and would arrive 5-7 days after.
Destin S. answered all emails and concerns as well. 100% great customer service.
2 years ago
Reply from Landmark Home Warranty
Dear Ms. Maldonado, On behalf of the entire team, thank you so much for the 5 star review and providing such positive remarks regarding your excellent customer service experiences with Landmark Home Warranty! Your satisfaction is our number one priority, from the first call for service to the completed repair, and it is always our most distinct pleasure to assist you with all your home warranty and home service needs. We have also shared your rave review with Lamia and Destin, and they are extremely grateful for the positive recognition, and loved having the opportunity to personally assist you. Thank you again for choosing Landmark! We truly value your business and look forward to serving you in the future. Landmark Home Warranty
May. 25th, 2022
Michael Stiles Denver, CO
I just had a delightful conversation with any employee Kristen M, who was very helpful and professional in helping with a situation I had with Landmark Warranty, and she resolved it beautifully! She went well out of her way to help me in getting clear concise answers to help me on my quest for unique billing situation, every speaking to another department to help me. Great employee and she was extremely nice and professional. If I call back, I want to deal with Kristen!
2 years ago Edited May 23, 2022
Reply from Landmark Home Warranty
Dear Mr. Stiles, Thank you so much for the 5 star review and providing such thoughtful testimony regarding your customer service experiences with Landmark Home Warranty and Kristen! Our utmost priority is to provide a level of service that exceeds your expectations, and it is always our distinct pleasure to assist you with all your home warranty and home services needs. We agree! Kristen is very helpful, and she enjoyed speaking with you and loved the positive recognition. On behalf the entire Landmark team, thank you again! We truly value your business and look forward to serving you in the future. Landmark Home Warranty
May. 27th, 2022
Review Source
Edwards Tucson, AZ
Recently switched to Landmark Home Warranty from Choice Warranty due to lack of service providers in our area. Landmark came highly recommended for quality service and response time by our plumber. Lori E the Landmark Homeowner Sales Advisor provided us with an overview of our home warranty total coverage package and any additional add-ons. Great customer service and very informative on the products Landmark offers to homeowners.
2 years ago
Reply from Landmark Home Warranty
Dear Edwards, Thank you so much for the 5 stars and sharing such thoughtful feedback regarding your customer service experiences with Landmark Home Warranty and Lori! Customer satisfaction is our utmost priority, and it is always our distinct pleasure to assist you with all your home warranty and home services needs. We agree! Lori is extremely helpful, and your kind words really made her day. On behalf of the entire team, thank you again for choosing Landmark! We truly value your business and look forward to serving you in the future. Landmark Home Warranty
Apr. 25th, 2022
Review Source
Rachael Dank Dallas, TX
I have already had to use the warranty twice now, and each time the customer service I received was exceptional. I just renewed my warranty with Christopher S, and he was very knowledgeable on the services and all current offers available. I am very grateful for the peace of mind that having this company taking care of anything that may come up in our home brings! Thank y'all so much for all you do!
2 years ago
Reply from Landmark Home Warranty
Dear Ms. Dank, Thank you so much for the 5 stars and sharing such thoughtful testimony regarding your outstanding customer service experiences with Landmark Home Warranty and Christopher! Your satisfaction is our number one priority, and it is always our most distinct pleasure to assist you and provide the peace of mind you deserve. We agree! Christopher is very knowledgeable, and your positive feedback and kind words really made his day. Thank you again for the opportunity! We truly value your continued business and look forward to serving you in the future. Landmark Home Warranty
Apr. 13th, 2022
Norfox Sierra Vista, AZ
This positive Review is primarily due to Scott P repeatedly trying to help me over several calls and days. I give HIM 5 Stars. I would have given 1 Star to Landmark honestly because other than Scott P, I was not receiving any help to fix an exhaust fan and a light switch/fixture issue. He time I'd be sent to the operators who set up the ticket to send out help, I'd get the Philippines and although they were nice, no one was ever sent out. So, I was in this loop where Scott P would transfer me to them, then they'd say they don't cover this two issues (exhaust fan and light switch). This ping pong match has lasted over two years since both the fan and light issue first went bad. I kept renewing my warranty (this is my 3rd renewal) thinking/hoping this time it would get fixed, but the same crap happened. So, I called Scott P and said, this is my last rodeo. I've spent a lot of money on a warranty that won't even send somebody out to ascertain if the issue is covered by the warranty or not. The Philippines can't expect me, a non-electrician to know what is wrong. That's why I wanted someone to come out in the first place and diagnose the issue, regardless if it was covered or not. I just wanted this fixed even if I had to pay out of pocket, but no election was sent previously. So, to Close this Long Review, another call to Scott P on Saturday ended up sending me to a woman in Phoenix, not the Philippines, and she put in the work order, the Electrician called me Monday, said would be at my house Tuesday after 10 am, and he was right on time. He found a defective exhaust motor, replaced it, and tightened something up with the light fixture (no parts needed), now I have a working light after 2 years of darkness. So, for the moment, I'll now give Landmark 4 of 5 stars but it's probationary. If I have this much problem in the future getting someone to come out, then I will not renew with them. But, for now, I plan to renew, if the service continues better than it's been. Thank you Scott P for having the tenacity to hang in there with me and finally get a professional out here to fix my issues covered in my warranty. 2022-02-25. Arizona.
2 years ago
Reply from Landmark Home Warranty
Dear Norfox, Thank you so much for the 4 star review regarding your customer service experiences with Landmark Home Warranty and Scott! We constantly strive to provide best-in-class service and peace of mind to our valued homeowners and we sincerely regret the frustration. Your testimony plays a vital role in our quality assurance and provides great insight on how we can improve to better serve our valued homeowners. Please know Scott loved the positive feedback, and he enjoyed providing you with his personal assistance. Thank you again for allowing Landmark the opportunity to serve you. We truly value your continued business and look forward to serving you in the future. Landmark Home Warranty
Feb. 17th, 2022
Review Source
Potatoland Guy New York, NY
Landmark Home Warranty is a great program. In my first year of home ownership, they've taken care of a broken shower mechanism and an electrical problem. Both would have been well into three figures to fix absent the warranty. It is very comforting to know serious issues with my home are only a $60 service call away to fix.
I would like to commend especially the customer rep Evonny R. She is very friendly, professional and efficient over the phone.
2 years ago
Reply from Landmark Home Warranty
Dear Potatoland Guy, Thank you so much for the 5 star review regarding your outstanding customer service experiences with Landmark Home Warranty and Evonny! Your satisfaction is our number one priority, from the first call to service to the completed repair, and it is always our most distinct pleasure to assist you with all your home warranty and home service needs. Please know your review made Evonny's day, and she appreciated the opportunity to help and the positive recognition. Thank you again for choosing Landmark! We truly value your business and look forward to serving you in the future. Landmark Home Warranty
Feb. 7th, 2022
Review Source
Deanna Lauer Tucson, AZ
I originally contacted your customer service online to see about my roof repair. Unfortunately that was not part of my warranty. However Jennifer B was more than happy to help me with referrals for roofing companies. She gave me several of them including their phone numbers! She was prompt and courteous in all of her responses and it was lovely to work with her! Sincerely Deanna L
2 years ago
Reply from Landmark Home Warranty
Dear Ms. Lauer, Thank you so much for the 5 stars regarding your excellent customer service experiences with Landmark Home Warranty and Jennifer! We strive to provide the most comprehensive coverage in the industry and best-in-class service, and we are ecstatic that you have chosen Landmark as your home warranty provider. We have also shared your rave review with Jennifer, and she is extremely grateful for the positive recognition, and loved having the opportunity to personally assist you. On behalf of the entire team, thank you again! We truly value your business and look forward to serving you in the future. Landmark Home Warranty
Jan. 20th, 2022
Review Source
Geoff Lukas CO
I’ve been a loyal customer with Landmark for the last 6 years. During that time I have not had to have too many service calls, however when I have, they were handled promptly and professionally. I recently renewed my service contract and spoke to Deanna W who was very personable and professional over the phone. I am always very thankful when the company has the right people in the right position. Thanks again!!!
2 years ago Edited January 10, 2024
Reply from Landmark Home Warranty
Dear Mr. Lukas, Thank you so much for the 5 star review regarding your outstanding customer service experiences with Landmark Home Warranty and Ken! We strive to provide the most comprehensive coverage in the industry and best-in-class service, and we are ecstatic that you have chosen Landmark as your home warranty provider over the last 6 years. We agree! Ken goes above and beyond, and truly embodies the caliber of service Landmark strives to provide. Thank you again for entrusting Landmark with all your home warranty and home service needs! We truly value your loyal business and look forward to serving you again. Landmark Home Warranty
Jan. 13th, 2022
Review Source
Rick Mapps Dallas, TX
Spoke with Mr Kenneth C very courtesy and polite who helped me with the renewal process thank you as for having a great realtor (Elle Realtor) she recommended Landmark Home warranty only had two service requests the contractors very professional and the staff at Landmark do their best to accommodate the customer and for that I'm grateful thank you once again
2 years ago
Reply from Landmark Home Warranty
Dear Mr. Mapps, Thank you so much for the 5 star review regarding your customer service experiences with Landmark Home Warranty and Kenneth! We are so happy that you found ease renewing your warranty plan and we are pleased with the opportunity to assist with all your home warranty and home services needs. We agree! Kenneth is very courteous, and your positive feedback and kind words really made his day. Thank you again for choosing Landmark! We truly value your business and look forward to serving you in the future. Landmark Home Warranty
Jan. 13th, 2022
Review Source
Kim J Holmes Round Rock, TX
I'm very new to landmark Home warranty otherwise I would have rated it five stars. When I started the search a couple of months ago for a New Home warranty company I realized I was too early with my search, however, Keanna C responded right away and suggested that I email when it was time for me to renew or get a new contract. I reached out to her today and the customer service was nothing short of outstanding! She even went as far as giving me a quote for my parents home which is 2 hours away from me. If today's service is any indication of what I can expect, then I know that I have found the right company for me !
2 years ago
Reply from Landmark Home Warranty
Dear Ms. Holmes, Thank you so much for the 4 star review regarding your outstanding customer service experiences with Landmark Home Warranty and Keanna! Customer satisfaction is at the forefront of our priorities, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. We agree! Keanna goes above and beyond, and truly embodies the caliber of service Landmark strives to provide. Thank you again for the opportunity! We truly value your business and look forward to serving you in the future. Landmark Home Warranty
Jan. 6th, 2022
Review Source
Angela Eschler Orem, UT
I'm pretty pleased with Landmark so far. We bought a 14-yr-old house and paid for Landmark's home warranty. They cover quite a bit with the warranty. Within the first 6 months the dishwasher, the fridge, and the microwave all had problems. They repaired the dishwasher (two different problems at two different times) and the fridge. When the part for the microwave was unavailable, they sent us a couple hundred dollars toward getting a new microwave. They are pretty responsive and professional and I'm happy to use them next year!
2 years ago
Reply from Landmark Home Warranty
Dear Ms. Echler, Thank you so much for the 5 stars regarding your customer service experiences with Landmark Home Warranty! Our top priority is your satisfaction and to provide best in class service, from the first call to the completed repair, and we love the positive feedback and always appreciate the opportunity to help. On behalf the entire Landmark team, thank you again! We truly value your business and look forward to serving you in the future. Landmark Home Warranty
Dec. 13th, 2021
Review Source
Mary Parthemer Eugene, OR
I've just finished my first year with Landmark and today renewed for two more years. Their coverage is very good, and monthly fees as well as service call fees very reasonable. I appreciate that they provide a heating and a cooling tune-up for only the $60 service fee. They are accessible and helpful by phone. Sarah M. helped get my plan renewed today.
2 years ago
Reply from Landmark Home Warranty
Dear Ms. Parthemer, Thank you so much for the 5 star review and providing such thoughtful feedback regarding your customer service experiences with Landmark Home Warranty and Sarah! Our number one priority is customer satisfaction, and your testimony and the value you find in the services we offer is exactly what we strive for. Please know Sarah loved the positive feedback, and she enjoyed providing you with her personal assistance. Thank you again for choosing Landmark! We truly value your business and look forward to serving you again. Landmark Home Warranty
Nov. 17th, 2021
Review Source
Jeff
We purchased Landmark Home Warranty when we bought our home. After one year of service, we elected to renew the warranty. Requesting service is quick and easy, and the technicians they have sent have solved the problems.
When it came time to renew, Christopher S guided me through the process. In addition, was helpful when I needed to amend the contract. He provided prompt and professional service, offering to be my “go to guy” should I have any questions.
3 years ago
Reply from Landmark Home Warranty
Dear Jeff, Thank you so much for the 5 star review and providing such thoughtful testimony regarding your customer service experiences with Landmark Home Warranty and Christopher! Making it easy to request service and offering prompt and accurate resolution with friendly professionals is exactly what we strive for, and we love the positive feedback! We agree! Christopher goes above and beyond, and truly embodies the caliber of service Landmark strives to provide. We truly value your business and look forward to serving you in the future. Landmark Home Warranty
Oct. 28th, 2021
Suzanne Severini Kamas, UT
I dealt with a wonderful customer service agent, Robin B who was extremely knowledgeable, professional and courteous. He not only provided me with updated informaion about my policy, but he noticed an issue with an option that was checked off that I did not need. His honestly and his concern go above and beyond - especially in today's world where most personal customer service is non existent. Robin is a huge asset for Landmark!
3 years ago
Reply from Landmark Home Warranty
Dear Ms. Severini, On behalf of the entire team, thank you so much for the 5 stars and providing such thoughtful feedback regarding your customer service experiences with Landmark Home Warranty and Robin! Your satisfaction is our utmost priority and it is always our distinct pleasure to assist you with all your home warranty and home services needs. We agree! Robin is a true professional and he appreciated the opportunity to provide you with his personal assistance. Thank you again! We truly value your continued business and look forward to serving you in the future. Landmark Home Warranty
Oct. 5th, 2021
Review Source
Cy TX
Just starting business with this company. Website let me create an account but glitched on adding card payment info. Called in and spoke with Samone S, she was professional, courteous, and competent! Samone was able to get my account sorted properly, in record time. Hopefully all my future transactions with this company will be handled as smoothly, she has set the bar for my expectations!
3 years ago
Reply from Landmark Home Warranty
Dear Cy, Thank you so much for the 5 star review regarding your customer service experiences with Landmark Home Warranty and Samone! It is our sincerest intent to provide swift yet precise service that exceeds your expectations, and we are overjoyed to hear that this has been your experience. Please know Samone loved the positive feedback, and she enjoyed providing you with her personal assistance. Thank you again for choosing Landmark! We truly value your business and look forward to serving you in the future. Landmark Home Warranty
Sep. 22nd, 2021
Review Source
Jonathan Rader Keller, TX
Just signed up for Landmark's service warranty and am impressed with the additional coverage they provide that other home warranty company's don't provide. I received an immediate phone call from Melinda G at Landmark who explained the coverage for the policy and the additional coverages they provide. Will definitely take advantage of these features.
3 years ago
Reply from Landmark Home Warranty
Dear Mr. Rader, Thank you so much for the 5 star review and providing such thoughtful testimony regarding your customer service experiences with Landmark Home Warranty and Melinda! Our number one priority is customer satisfaction, and your testimony and the value you find in the services we offer is exactly what we strive for. Please know Melinda loved the positive feedback, and she enjoyed providing you with her personal assistance. Thank you again for choosing Landmark! We truly value your business and look forward to serving you again. Landmark Home Warranty
Sep. 21st, 2021
