Landmark Home Warranty: Read 4,615 User Reviews From Real Homeowners

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Verified Customer

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Scott Webber Goodyear, AZ

We needed an air conditioner fixed. It was not working because of a leak in the freon system. Elijah Air charged us 1700 dollars and claimed that Landmark only covered 500. I don't see why we have a warranty when getting our air fixed costed us 3 times what Landmark paid. I since have got a second opinion and they said we were overcharged by Elijah Air by about 1200 dollars.

3 years ago

Reply from Landmark Home Warranty

Dear Mr. Webber, Thank you for bringing this information to our attention and allowing Landmark Home Warranty the opportunity to review your situation firsthand. Our top priority is customer satisfaction, and we sincerely regret the frustration. Please note coverage is not all inclusive, and there may be instances where homeowners incur an out of pocket expense for items not covered by the Landmark plan. Please know we appreciate your understanding with respect to coverage. Thank you again for your consideration and allowing Landmark the opportunity to provide this information. Landmark Home Warranty

Apr. 28th, 2021

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Verified Customer

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Pamela Jamar Henderson, NV

Prompt service-warranty is great! The cost monthly is great and their warranty is definitely guaranteed without any doubt.

3 years ago

Reply from Landmark Home Warranty

Dear Ms. Jamar, Thank you so much for the 5 star review and sharing such thoughtful remarks regarding your customer service experiences with Landmark Home Warranty! We strive to provide the most comprehensive coverage in the industry and best-in-class service, and we are ecstatic that you have chosen Landmark as your home warranty provider. On behalf of the entire Landmark team, thank you again! We truly value your business and look forward to serving you in the future. Landmark Home Warranty

Mar. 29th, 2021

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Verified Customer

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Norm Sahuarita, AZ

Landmark has been quick to respond to issues and has provided professional, competent and pleasant staff to resolve issues.

3 years ago

Reply from Landmark Home Warranty

Dear Norm, Thank you so much for the 5 star review and providing such positive feedback regarding your customer service experiences with Landmark Home Warranty! Providing timely repairs completed by knowledgeable and friendly service professionals is exactly what we strive to do, and we are happy to hear how pleased you are with the level of service and support you have received. On behalf of the entire team, thank you again for entrusting Landmark with all your home warranty and home services needs! We truly value your business and look forward to serving you in the future. Landmark Home Warranty

Mar. 15th, 2021

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Verified Customer

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Lisa S. Lamoreux Portland, OR

I called about an issue but it was not covered. I received an email reminding me to have my HVAC system checked and the technician was professional and helpful.

3 years ago

Reply from Landmark Home Warranty

Dear Ms. Lamoreux, On behalf of the entire team, thank you so much for the 4 star review and remarks regarding your customer service experiences with Landmark Home Warranty and our contractor! We take pride in educating our valued homeowners on coverage options and providing quality workmanship on covered items, and we are happy that this has been your experience. Thank you again for entrusting Landmark with all your home warranty and home services needs! We truly appreciate your business and we look forward to serving you again. Landmark Home Warranty

Mar. 5th, 2021

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Verified Customer

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KB Tompkins Maricopa, AZ

4 with contractors; Customer Services was hard to understand over the phone, seemed in a hurry, related wrong info to contractor - but otherwise 3 experience.

3 years ago

Reply from Landmark Home Warranty

Dear Mr. Tompkins, Thank you so much for the 4 star review regarding your customer experiences with Landmark Home Warranty and our service contractors! Your satisfaction is always our top priority, and we are grateful for the opportunity to provide you with quality service and the peace of mind you deserve, and appreciate the constructive feedback. On behalf of the entire team, thank you again for choosing Landmark! We truly value your business and look forward to serving you again. Landmark Home Warranty

Feb. 5th, 2021

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Verified Customer

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Jimmy Toy Sugar Land, TX

Response turnaround time is very quick. They use high quality contractors. Repair and replacement coverage is very good.

3 years ago

Reply from Landmark Home Warranty

Dear Mr. Toy, Thank you so much for the 5 star review and positive testimony regarding your customer service experiences with Landmark Home Warranty and our wonderful contractors! Providing timely repairs completed by fast and friendly service professionals is exactly what we strive to do, and we are happy to hear how pleased you are with the level of service and support you received. On behalf of the entire team, thank you for choosing Landmark! We truly value your loyal business of 8 years and look forward to serving you again. Landmark Home Warranty

Jan. 25th, 2021

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Verified Customer

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Robert B.

They have been great to work with. I've enjoyed being their customer for more than 3 years now and can say most claims are handled very quickly/always professional.

4 years ago

Reply from Landmark Home Warranty

Dear Robert B., Thank you so much for the 4 star review and testimony regarding your service experiences with Landmark Home Warranty over the last 3 years! It is always our most esteemed pleasure to assist you with all your home warranty and home services needs, and also provide you with quality service and the peace of mind you deserve. We are overjoyed that you have chosen Landmark and truly appreciate the opportunity. On behalf of the entire team, thank you for your valued business! We look forward to serving you again soon. Landmark Home Warranty

Nov. 25th, 2020

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Verified Customer

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Phyllis

We have had several claims with Landmark. They are always professional. The contractors that they use are trustworthy and thorough.

4 years ago

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Verified Customer

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Becky Roseburg, OR

Timely and work hard to get done what needs repaired. Christopher S was very quick and efficient on the phone for my renewal.

4 years ago Edited January 10, 2024

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Verified Customer

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Roger

Excellent customer service from Landmark personnel. Contractors for repairs in my area are often difficult to find making response times a little slow.

4 years ago

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Verified Customer

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ACT Mesquite, NV

This company offers a great service that works well with budgeting. Their people (e.g., Cynthia F) have always proven helpful and enthusiastic.

4 years ago Edited January 10, 2024

Reply from Landmark Home Warranty

Dear ACT,

Thank you for the great review! We hope to continue providing you remarkable service. Please do not hesitate to reach out to us for any questions you may have.

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Feb. 26th, 2020

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Verified Customer

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Kristen Russell

They are ok to work with but they sometimes to stand with the Warrenty a they offer or they nit pick it tell they can find something that should be fixed but they won't fix it because of the tiniest detail

4 years ago

Reply from Landmark Home Warranty

Dear Kristen,

I am sorry to hear that you feel this way. I would like the opportunity to review your service request in more detail to better address your concerns. Your feedback is taken very seriously. It provides great insights on how we can improve as a company to better serve our homeowners. Please reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Feb. 14th, 2020

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Verified Customer

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Jess M

Not much coverage: our water heater was leaking water and had a gas leak and it wasn't a priority because it still made hot water. Only have it because it came with sale of house. Seems to not be worth the pay.

4 years ago

Reply from Landmark Home Warranty

Dear Jess,

I am sorry to hear that you feel this way. I would like the opportunity to review your service request in more detail to better address your concerns. Your feedback is taken very seriously. It provides great insights on how we can improve as a company to better serve our homeowners. Please reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Feb. 14th, 2020

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Verified Customer

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Rod Tower

My dishwasher needed a new motor, rather than replace the motor they offered us a new white unit but our unit is stainless steel and there was no offer to replace "in-kind". We then had a shower faucet leak and Landmark would ONLY cover the cost of the new unit plus installation and they would not cover the cost of the exterior wall demo or repair nor would they cover the cost of piping modifications needed for the new faucet. I am still waiting for Tiffany to respond after I detailed our complaints, which she requested in detail

4 years ago

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Verified Customer

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Michael D Smith

We bought our home and needed service immediately. I placed a service order and they promptly resolved the issue as promised.

4 years ago

Reply from Landmark Home Warranty

Dear Michael,

We are pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jan. 17th, 2020

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Verified Customer

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Dave

The customer service representative was very responsive and the company that responded to my service request were timely

4 years ago

Reply from Landmark Home Warranty

Dear Dave,

We are happy to hear that you feel this way! We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jan. 17th, 2020

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Verified Customer

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Torie Ellison

The service used to be amazing. I am a Realtor and y'all are the company I always refer. Lately, y'all have gone a terrible job of taking care of my clients. I try to call my new rep That I have been assigned to since (I switched Real Estate Offices), and he is absolutely horrible. He doesn't respond when I need help for my clients. Now I am going to have to make the decision on what company to move to for all my clients and myself... :(

5 years ago

Reply from Landmark Home Warranty

Dear Torie,

Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to see that you feel this way. I have sent you a direct e-mail to better assist you.

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Dec. 18th, 2019

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Verified Customer

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SAJD

Lied to about hot water tank being in stock when I released the order. It was not until 3 days later when I called to check on the status, I was told I would be called back within an hour with an update. When I did not receive a call 3 hours later I called back and I was told that the tank was just ordered that day. Who knows how long it would have been to get my hot water tank if I did not call them back.

5 years ago

Reply from Landmark Home Warranty

Dear SAJD,

Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to see that you feel this way. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Dec. 17th, 2019

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Verified Customer

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Eric L.

Excellent service! Everything is taken care of in a timely manner and all customer service representatives are extremely helpful.

5 years ago

Reply from Landmark Home Warranty

Dear Eric,

We are pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Dec. 17th, 2019

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Verified Customer

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Derek

Their fast, efficient, and if you understand what you're purchasing (a service agreement, not a warranty) they're a pretty good company.

5 years ago

Reply from Landmark Home Warranty

Dear Derek,

We are pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Dec. 17th, 2019

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Verified Customer

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Corinna Summersett

Customer device and follow up! The reps are friendly and helpful. I like that I can rate the provider for each service completed.

5 years ago

Reply from Landmark Home Warranty

Dear Corinna,

We are very happy to hear that we have been able to provide you with remarkable service. We appreciate the time you have taken to share your feedback. Please do not hesitate to reach out to us for any questions you may have.

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Dec. 17th, 2019

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Verified Customer

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Larry Arthur

Confusion during work order request. Was told to call contractor because of the HVAC tune up was completed last month , but contractor told me to call Landmark.

5 years ago

Reply from Landmark Home Warranty

Dear Larry,

I am sorry to hear about your experience with your HVAC dispatch ticket. I see that the contractor was able to return to your home and found no failures. At this time, is your unit currently functioning as intended? If you are still needing assistance with it, please reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Nov. 22nd, 2019

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Verified Customer

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Sol Greenberg

Landmark Warranty''s customer service is pretty good but they''re very poor in terms of accessibility for the surveys and websites for people with visual impairments

5 years ago

Reply from Landmark Home Warranty

Dear Sol,

I am happy to hear that we have been able to provide you with 4-star services. Your feedback is very important to us. I will be forwarding your feedback to the appropriate departments to implement the necessary training to better our services for you.

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Nov. 22nd, 2019

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Verified Customer

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Demosesneeds

They have work with us diligently since we started with them. They always respond quickly to help us get the service we need.

5 years ago

Reply from Landmark Home Warranty

Dear Homeowner,

Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Nov. 22nd, 2019

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Verified Customer

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Heather whited

The one service I've had to use through landmark so far was top notch so as of now 5 stars I have high hopes that it will continue that way.

5 years ago

Reply from Landmark Home Warranty

Dear Heather,

We appreciate your feedback and thank you for the time you have taken to share it. We hope to continue to provide remarkable service for you and look forward to the opportunity to help you in the future! Please feel free to reach out to us for any of your home warranty needs.

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Oct. 22nd, 2019

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Verified Customer

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Trent Smith Bryan, TX

All this company cares about is getting your money. Once they have it, you will have a hard time working with them. Every time we try to schedule someone, they assign us to a contractor that does not work in our area. Furthermore, they are very stuck on all of their rules. If you are in a situation that does not fit their rules, they will not provide you with any flexibility.

5 years ago

Reply from Landmark Home Warranty

Dear Trent,

Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear that you feel this way. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Oct. 11th, 2019

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Verified Customer

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Joe Portland, OR

Dispute concerning a knob replacement on my oven. They replaced it then the oven overheated from the repair but now they will not replace it. I cannot get anyone to address this.

5 years ago

Reply from Landmark Home Warranty

Dear Joe,

Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear that you feel this way. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Oct. 11th, 2019

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Verified Customer

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Robert Zahn, Boulevard Realty

First experience was outstanding. Appointment was prompt and technician was a star! Arrived as scheduled, examined the a/c...fixed within minutes!

5 years ago

Reply from Landmark Home Warranty

Dear Robert,

Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Oct. 8th, 2019

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Verified Customer

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Michael Pedersen

Prompt, understanding, and efficient. Such an easy company to deal with and they don't try to snake out of doing their part.

5 years ago

Reply from Landmark Home Warranty

Dear Michael,

Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Oct. 8th, 2019

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Verified Customer

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Marilynn Schoonmaker

I canceled my service because No matter how much you add in they have little ins and outs to keep from paying for your issue. You have to use their company's, then after you pay them $60 they tell you it's not covered. I am truly disappointed

5 years ago

Reply from Landmark Home Warranty

Dear Marilynn,

Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear that you feel this way. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Oct. 8th, 2019

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Verified Customer

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Deborah

Fast and reliable. Both times I had to make a claim Landmark sent out bonded certified contractors that knew what they were doing.

5 years ago

Reply from Landmark Home Warranty

Dear Deborah,

We are pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Oct. 1st, 2019

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Verified Customer

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Ty Meyers

I made a claim on a broker water heater, and rather than fix the issue they attempted repair despite Sub-contractor recommendation that the unit be replaced. Repair failed, and I incurred more service charges, more cost and damages to drywall and paint that they would not address.

5 years ago

Reply from Landmark Home Warranty

Dear Ty,

I see that we were able to replace your water heater. I would like to speak with you on the details of your concerns to ensure we are properly addressing them. Please reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Oct. 1st, 2019

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Verified Customer

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Steve K Pilkington

Speedy response after call when my Ac was out. They answered even though it was early in the morning. Had someone there that morning

5 years ago

Reply from Landmark Home Warranty

Dear Steve,

Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Sep. 17th, 2019

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Verified Customer

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MELANIE CLOUD

THE SERVICE HAS BEEN AMAZING IT WAS EASY TO SCHEDULE A CONTRACTOR TO COME OUT AND THEY SHOWED UP ON TIME AND WERE FRIENDLY

5 years ago

Reply from Landmark Home Warranty

Dear Melanie,

Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Sep. 17th, 2019

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Verified Customer

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Mathis

They have done what they said they were going to do. They check to see if the contractors are setting up appointments. They follow through.

5 years ago

Reply from Landmark Home Warranty

Dear Mathis,

Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Sep. 17th, 2019

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Verified Customer

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Rosa criado Gregory

Im a new customer with Landmark, and my experiences have been excellent with the prompt services and knowledgeable and courteous representatives.

5 years ago

Reply from Landmark Home Warranty

Dear Rosa,

Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Sep. 17th, 2019

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Verified Customer

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James McConnell

Excellent customer service, great value and often replace items or repair that other companies won't, such as a brand new clothes washer.

5 years ago

Reply from Landmark Home Warranty

Dear James,

Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Sep. 17th, 2019

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Verified Customer

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Suzanne Cervantes Sheard

I would have done 5 stars but I was disappointed not to be offered the $35 coupon until now. I paid in full last July! Disappointed it's not offered for my renewal

5 years ago

Reply from Landmark Home Warranty

Dear Suzanne,

There are new promotional offers each month. At the time of your renewal, there may not have been any promotions. I would be happy to look into this further for you. Please reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Sep. 17th, 2019

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Verified Customer

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Mark G

I feel like I''m just a number when I call... The service fee to have someone e come out is $100 so sometimes it cost more money to make a claim than to find someone else on the open market!

5 years ago

Reply from Landmark Home Warranty

Dear Mark,

Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear that you feel this way. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jul. 25th, 2019

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Verified Customer

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Iongi

The process was so Fast and easy. The customer service was wonderful in helping me set things up. Ordering the rekey was a breeze. _''_

5 years ago

Reply from Landmark Home Warranty

Dear Longi,

Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jul. 25th, 2019

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Verified Customer

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Dwight W. Casa Grande, AZ

Everything was simple and easy to set up. The staff that came to our home were friendly and explained issues and concerns about our AC unit.

5 years ago

Reply from Landmark Home Warranty

Dear Dwight,

Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jul. 19th, 2019

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Verified Customer

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Christopher Tuggle

We have a Geothermal HEating/Cooling System and Landmark does not cover this. Even as an additional item for coverage. It's dissapointing, but we are going to have to go with a different Warranty Company

5 years ago

Reply from Landmark Home Warranty

Dear Christopher,

I am sorry to hear that you may have been misinformed on your coverage. I would be happy to go over any coverage questions you may have. Please feel free to reach out to me at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jul. 11th, 2019

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Verified Customer

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RE

Account representatives are always friendly and helpful. The local contractors they use are great! Fairly quick in processing a claim and getting the issue resolved.

5 years ago

Reply from Landmark Home Warranty

Dear RE,

We are glad to see that our agents and contractors have been able to provide you with 4-star service! We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jul. 11th, 2019

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Verified Customer

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Chris

Timely response, Had an Home AC issue. Had a repair tech come out and finish the replacement of a bad cooling fan motor.

5 years ago

Reply from Landmark Home Warranty

Dear Chris,

Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jul. 11th, 2019

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Verified Customer

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Sean McGuire

When my AC went down Landmark responded quickly and had a QUALITY repair tech at our house the next morning. Great service and business partners.

5 years ago

Reply from Landmark Home Warranty

Dear Sean,

Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jul. 11th, 2019

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Verified Customer

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Ronnie

I have only had the warranty for 90 days and submitted one claim. They were very responsive and kept me informed the whole way through the process.

5 years ago

Reply from Landmark Home Warranty

Dear Ronnie,

Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jul. 11th, 2019

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Verified Customer

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Blessed Beyond Measure Scotts Valley, CA

Quickly and patiently responses to my questions; efficient & clean installation; handled all city & power company issues.

5 years ago

Reply from Landmark Home Warranty

Dear Homeowner,

Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jul. 2nd, 2019

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Verified Customer

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Grant Riverton, UT

We paid for them to do a spring checkup on our a/c unit and when it failed a week later after a clean bill of health they expected us to pay thousands of dollars out of pocket to the contractor before they would consider covering anything. We ended up having a reputable contractor come and replace our system on our own dime after a few second opinions

5 years ago

Reply from Landmark Home Warranty

Dear Grant,

I am sorry to hear about your experience. It is not the service we intend to provide. I would like to review your service requests in more detail to better address your concerns. I am unable to find your warranty with your name. Please reach out to me directly at with your property address.

I look forward to hearing from you.

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jun. 20th, 2019

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Verified Customer

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Clif Glen Rose, TX

Customer service has been ok but seems like evey time I call my service is on hold because I didn''t pay then a couple days later I get a receipt and money has been taken out of the account

5 years ago

Reply from Landmark Home Warranty

Dear Clif,

Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear that you feel this way. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jun. 20th, 2019

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Verified Customer

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Greg Conroe, TX

My early experiences with Landmark have been very satisfactory. All personnel have been professional and courtious. Workmanship has been excellent

5 years ago

Reply from Landmark Home Warranty

Dear Greg,

Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jun. 20th, 2019

Landmark Home Warranty Reviews