Landmark Home Warranty: Read 4,617 User Reviews From Real Homeowners

check_circle

Verified Customer

star star star star_border star_border

Mrs. Nelson Wichita Falls, TX

Limited contractors in my area. Lansmark does automatic draft but it takes an act of Congress to receive your services. They want you to do all the work but they are your home warranty

8 years ago

check_circle

Verified Customer

star star star star star

SP San Antonio, TX'

Easy to request the service both online and by phone, quick turn around time, immediate repair schedule, post repair followup at affordable price.

8 years ago

check_circle

Verified Customer

star star star star star

NO SPECIFIC NAME Boise, ID

THEY HAVE ALWAYS BEEN HELPFUL WHICH IS WONDERFUL WHEN YOU'RE ALREADY STRESSED ABOUT THE CURRENT REASON WHY YOU NEED TO CONTACT THEM

8 years ago

check_circle

Verified Customer

star star star star star_border

Sheila P. Pearland, TX

They've always taken care of our problems but sometimes it takes an unreasonable amount of time to get contractors to our home and have the repairs made.

8 years ago

check_circle

Verified Customer

star star star star star

P. McKean Salt Lake City, UT

They are prompt and very attentive. They took very good care of me and followed up after the service. I would highly recommend.

8 years ago

check_circle

Verified Customer

star star star star star

Karla finch Sierra Vista, AZ

Have used for years. My clients as well as personally. Never a bad comment about you from our rep to the people on phone nothing but good marks

8 years ago

check_circle

Verified Customer

star star star star star_border

Kammy

I had one issue and they took care of it efficiently and did exactly as I had hoped. They only get 9/10 because of their incessant calls when it was time to renew.

8 years ago

check_circle

Verified Customer

star star star star star

Earl Lancaster, TX

always very prompt I have used them on several occassions they are always on time and I've always gotten good service from Landmark

8 years ago

check_circle

Verified Customer

star star star star_border star_border

Janine Idaho Falls, ID

Overall, Landmark Home Warranty has done a good job. A couple times they set up a contractor that I didn't want and once they kept forgetting to update me on an essential appliance delivery.

8 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Adrian Felan San Antonio, TX

The lack of communication from the contractors I have worked with, specifically Restore It Home Services, has been awful. As a contractor of choice for Landmark, they represent Landmark in the type of service provided, and it's been one heck of a ride. Their lack of communication is exhausting.

8 years ago

check_circle

Verified Customer

star star star star star_border

Frank Rauscher Plano, TX

They give a very satisfactory service. Whenever I needed them, they resolved everything and applied the warranty easily. They also have a good follow up.

8 years ago

check_circle

Verified Customer

star star star star star_border

Tim Litchfield Park, AZ

So far my experience has been very very positive. I've had to use my warranty on a few occasions, and every time the process has gone relatively smoothly.

8 years ago

check_circle

Verified Customer

star star star star star_border

Zifa Yao St George, UT

A friend recommended it you know. It's pretty good. Last time my refrigerator was broken, so I called them and they came and got it fixed. Everything is good.

8 years ago

check_circle

Verified Customer

star star star star star_border

Dana Owens Wilsonville, OR

They've been there every moment, helping me when I needed help fixing something. My sink wasn't working once because it was leaking, and they helped me get it fixed.

8 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Deborah Richter Ogden, UT

It's been good so far. We recently had the furnace of one of our renters go out, and our refrigerator broke too. So far nothing has come out of that, but both service providers were genuinely nice guys. I think they've done a good job so far. I just haven't heard anything back from Landmark yet.

8 years ago

check_circle

Verified Customer

star star star star star

Brian & Amanda Winn Meridian, ID

Customer support has been great. We use the them when we close on a property to re-key the house. Though that the depends on the locks.

8 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Anonymous Layton, UT

It has been ok. There have been several instances where we had to use the warranty. When our furnace stopped working, they sent out a contractor who worked on it. Though I had to pay the sixty dollars service fee as well as another fee that I was never told about. The problem is that the furnace turns on but it doesn't heat the home at all, so it's useless. I guess that if you have small problems, then it's somewhat helpful, but if you have big problems, don't expect that they will cover everything.

8 years ago

check_circle

Verified Customer

star star star star star

Hayley Swensen Salt Lake City, UT

There's really nothing to tell, they've done great. They got people to the house in a timely manner to fix my AC when it broke.

8 years ago

check_circle

Verified Customer

star star star star star_border

Mike Waling

Sometimes it's good and sometimes it's not as good as it could be. Just recently I needed to use it for plumbing and that one time they did a good job.

8 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Jerry Jones Flower Mound, TX

Overall, we're not happy with them. One time we had issues with our swimming pool and they said they wouldn't cover the claim because the chemicals were out of balance. The pool had just been opened after winter, and I find it hard to believe that they were able to judge that that easily after we had just bought the home. I won't renew with them when the contract finishes. I'll find another company.

8 years ago

check_circle

Verified Customer

star star star star_border star_border

Charles Smiley Mesquite, NV

The service came with the house when I purchased it and it has been ok. I needed it last month and they were quick to respond to my initial call, but they were a bit slow to finish the work.

8 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Katherine Powell Salt Lake City, UT

It's disappointing because it doesn't cover everything it says it covers. I needed to use the warranty to get my garage fixed and I paid the deductible for that, but I was not happy because the warranty wouldn't cover that repair.

8 years ago

check_circle

Verified Customer

star star star star star

Keenon Luis Boise, ID

Customer service is very quick and knowledgeable. When my appliance lost power I called them and they turned them back on.

8 years ago

check_circle

Verified Customer

star star star star star

Mark And Melissa Nagelmueller Baytown, TX

The service was good. We used them to re-key the locks. They set up the appointment and the guy came out as scheduled. We're satisfied.

8 years ago

check_circle

Verified Customer

star star star star star

Patrick & Maria Harkins Spring Branch, TX

I've only used them once to have my house re-keyed. I called them and later on that same day, the locksmith came out to do it.

8 years ago

check_circle

Verified Customer

star star star star_border star_border

Kenneth Mcdaniel Mesa, AZ

I haven't had any issues. I usually use the warranty for basic goods, and the first time it was pretty good. The second time it did take a while for the person they recommended to come out. But so far so good.

8 years ago

check_circle

Verified Customer

star star star star star

Barbara Raschke Twin Falls, ID

Everything has been excellent. They follow up with their customers and make sure that everything is ok. I really like that.

8 years ago

check_circle

Verified Customer

star star star star star

Danielle Metz Tempe, AZ

Customer service was very helpful and they did their job well. Once we called them because the microwave was not working, so they came and fixed it.

8 years ago

check_circle

Verified Customer

star star star star star

Richard And Robin Christiansen Salem, OR

They have been great. I've used them for years and they've done fine. Usually they just come out and take care of the problem.

8 years ago

check_circle

Verified Customer

star star star star star_border

Jeffrey Rothrock Taylor, TX

I don't have any issues with them. During the summer we had some problems with our air conditioners and they got me set up and actually got it fixed in the same day.

8 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Jerome A And Tina J Nadolski Tombstone, AZ

Dealing with customer support has been difficult. We used it a lot when we first bought the house, but we had to jump through a lot of hoops to get stuff covered. It is very misleading when it comes to that. I don't think it's just Landmark, I think it's all the home warranty companies.

8 years ago

check_circle

Verified Customer

star star star star star

Walter Hamann Meridian, ID

It's all been very good. I've used it a couple of times and I've got a very decent response and the problems were solved.

8 years ago

check_circle

Verified Customer

star star star star star

Binxing Li Salt Lake City, UT

The service is good. I've used it twice, first for my oven and then for my garage door. Both of them went fine. I would recommend it.

8 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Leticia And Donald A Meyer Chandler, AZ

My recent experiences have been very frustrating. There are many loopholes written in to the contract, so service cannot be provided at all. I've tried to use it several times, but it's usually denied for one reason or another. My roof leak fix was denied because it wasn't in the living quarters. They never explained that to me when I purchased it. The air-conditioning was not repaired for almost a week because it was considered an emergency, even though it's 110 everyday in Phoenix. That is terrible. I will be switching companies once my warranty is over.

8 years ago

check_circle

Verified Customer

star star star star star

John And Sharon Barry Lake Havasu City, AZ

My experience with them has been 100% positive. Our air-conditioner went down one time and Landmark promptly sent a technician out to repair it.

8 years ago

check_circle

Verified Customer

star star star star_border star_border

Joshua Lui St George, UT

They've been pretty helpful. They fixed our microwave when the circuit went wrong or something. The previous owner had wired it wrong and they came out and fixed it for us. They brought it up to code.

8 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Shellia Reed San Antonio, TX

I'm not happy with their service at all. My refrigerator wasn't keeping cool, so I called them. The man that came out said that he needed to replace a part, which he went and reported to Landmark. They denied it and said that the fridge needed to go out completely before they replaced it. It took 3 days for that man to come out to our house and my food went out in that time. I would never recommend it to anybody.

8 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

L Mesquite, TX

I had always received excellent customer service until there was a more complex issue and the contrator did not fix it. It took multiple calls for me to actually have the issue resolved and the claims manager that was assigned to the claim never had the decency of returning my repeated requests for her to call me back. Also having to repeat the same information for security verification purposes every single time that I called and when I was transferred to another person was really uncalled for.

8 years ago

check_circle

Verified Customer

star star star star star

Dave&Laura

I have called Landmark twice and both experiences were very professional, plesant and repaired. That's the service you want to pay to receive.

8 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

James Kafer Schertz, TX

I had Landmark service for almost 4 years. The first three years they were OK, but the last year every time I filed a claim, it seemed that the claims representative's we're trying to find ways to not pay on the claim. The last two claims, the contractor sent were not the best contractors. One missed diagnosed the problem, causing Landmark to deny the claim. When presented with the correct diagnosis, Landmark would not change their stance on the claim. On the second claim, the contractor had numerous charges above what Landmark would pay. However, the claims manager could not explain them.

8 years ago

check_circle

Verified Customer

star star star star star

Marley Vernal, UT

They are alway on times and they never leave a mess. The last time they came out the problem had gone away so they didn't charge me for the call.

8 years ago

check_circle

Verified Customer

star star star star_border star_border

Brent&Ilene Sandy, UT

We had a difficult time getting a hold of somebody, but they had the job done. They did a good job with our air conditioner when it needed to be service. Pus, they have a good reputation.

8 years ago

check_circle

Verified Customer

star star star star star_border

JillJud St George, UT

My washing machine broke, and the part that they needed to fix it didn't exist anymore, so Landmark just replaced the whole thing. Overall, I think they've been great!

8 years ago

check_circle

Verified Customer

star star star star star

Jay&Wendy Spanish Fork, UT

We've had nothing but good experience with them. We had 4 claims and they were quick to cover them. They replaced our whole air conditioner!

8 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Rick Mesa, AZ

Their customer support is mixed; sometimes They're really good, and sometimes it's difficult to get a hold of someone, even after leaving several emails and voicemails. It takes them days to get back to me, so it's been a good and bad experience.

8 years ago

check_circle

Verified Customer

star star star star star

Catherine Seabrook, TX

My experiences with their customer service has been good. I actually had a lock come out, and everything worked out just fine.

8 years ago

check_circle

Verified Customer

star star star star star

Rhonda Fresno, TX

They're an awesome company, and I like them! If anybody needs a home warrant, choose Landmark. It's the best company out there.

8 years ago

check_circle

Verified Customer

star star star star star_border

K.R. Humble, TX

Our calls have been answered properly, and they've successfully scheduled contractors to come out and do the work we needed. It's been a positive experience.

8 years ago

check_circle

Verified Customer

star star star star star

Jamie Frampton Pleasant Grove, UT

Impeccable! Landmark Home Warranty is great! I've used them twice, and they had someone over here right away. I'm totally happy and satisfied.

8 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Sindy Henderson, NV

Although their customer support is friendly and took care of some of my issues in an efficient manner, this last time I filed a claim nobody has responded. I'm not very happy with that. I find the whole process to be a pain and hard to deal with.

8 years ago

Landmark Home Warranty Reviews