Landmark Home Warranty: Read 4,615 User Reviews From Real Homeowners

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Verified Customer

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Ronald/Penny Rice DeKalb, IL

They answer my questions and they've replaced my hot water heater when it was leaking. They took care of the problem that I had.

7 years ago

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Kimberly & Leandro Andrade Magna, UT'

They are very knowledgeable and also friendly. They sent someone out to change the locks in our house when we called them for that.

7 years ago

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Chuck Round Rock, TX'

They do an amazing verbal great job and stand by their agreement. However, wish the vendors they pick any return for the same issue , landmark would then honor it.

7 years ago

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Trevor Wilson Sandy, UT

Overall I had a satisfactory experience with my Landmark Home Warranty. Unfortunately it did not cover the main item (furnace/air conditioning) that I carried the warranty for.

7 years ago

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Verified Customer

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Mrs. Nelson Wichita Falls, TX

Limited contractors in my area. Lansmark does automatic draft but it takes an act of Congress to receive your services. They want you to do all the work but they are your home warranty

7 years ago

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SP San Antonio, TX'

Easy to request the service both online and by phone, quick turn around time, immediate repair schedule, post repair followup at affordable price.

7 years ago

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NO SPECIFIC NAME Boise, ID

THEY HAVE ALWAYS BEEN HELPFUL WHICH IS WONDERFUL WHEN YOU'RE ALREADY STRESSED ABOUT THE CURRENT REASON WHY YOU NEED TO CONTACT THEM

7 years ago

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Sheila P. Pearland, TX

They've always taken care of our problems but sometimes it takes an unreasonable amount of time to get contractors to our home and have the repairs made.

7 years ago

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P. McKean Salt Lake City, UT

They are prompt and very attentive. They took very good care of me and followed up after the service. I would highly recommend.

7 years ago

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Karla finch Sierra Vista, AZ

Have used for years. My clients as well as personally. Never a bad comment about you from our rep to the people on phone nothing but good marks

7 years ago

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Kammy

I had one issue and they took care of it efficiently and did exactly as I had hoped. They only get 9/10 because of their incessant calls when it was time to renew.

7 years ago

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Earl Lancaster, TX

always very prompt I have used them on several occassions they are always on time and I've always gotten good service from Landmark

7 years ago

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Janine Idaho Falls, ID

Overall, Landmark Home Warranty has done a good job. A couple times they set up a contractor that I didn't want and once they kept forgetting to update me on an essential appliance delivery.

7 years ago

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Adrian Felan San Antonio, TX

The lack of communication from the contractors I have worked with, specifically Restore It Home Services, has been awful. As a contractor of choice for Landmark, they represent Landmark in the type of service provided, and it's been one heck of a ride. Their lack of communication is exhausting.

7 years ago

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Frank Rauscher Plano, TX

They give a very satisfactory service. Whenever I needed them, they resolved everything and applied the warranty easily. They also have a good follow up.

7 years ago

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Tim Litchfield Park, AZ

So far my experience has been very very positive. I've had to use my warranty on a few occasions, and every time the process has gone relatively smoothly.

7 years ago

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Zifa Yao St George, UT

A friend recommended it you know. It's pretty good. Last time my refrigerator was broken, so I called them and they came and got it fixed. Everything is good.

7 years ago

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Dana Owens Wilsonville, OR

They've been there every moment, helping me when I needed help fixing something. My sink wasn't working once because it was leaking, and they helped me get it fixed.

7 years ago

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Deborah Richter Ogden, UT

It's been good so far. We recently had the furnace of one of our renters go out, and our refrigerator broke too. So far nothing has come out of that, but both service providers were genuinely nice guys. I think they've done a good job so far. I just haven't heard anything back from Landmark yet.

7 years ago

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Verified Customer

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Brian & Amanda Winn Meridian, ID

Customer support has been great. We use the them when we close on a property to re-key the house. Though that the depends on the locks.

7 years ago

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Anonymous Layton, UT

It has been ok. There have been several instances where we had to use the warranty. When our furnace stopped working, they sent out a contractor who worked on it. Though I had to pay the sixty dollars service fee as well as another fee that I was never told about. The problem is that the furnace turns on but it doesn't heat the home at all, so it's useless. I guess that if you have small problems, then it's somewhat helpful, but if you have big problems, don't expect that they will cover everything.

7 years ago

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Hayley Swensen Salt Lake City, UT

There's really nothing to tell, they've done great. They got people to the house in a timely manner to fix my AC when it broke.

7 years ago

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Mike Waling

Sometimes it's good and sometimes it's not as good as it could be. Just recently I needed to use it for plumbing and that one time they did a good job.

7 years ago

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Jerry Jones Flower Mound, TX

Overall, we're not happy with them. One time we had issues with our swimming pool and they said they wouldn't cover the claim because the chemicals were out of balance. The pool had just been opened after winter, and I find it hard to believe that they were able to judge that that easily after we had just bought the home. I won't renew with them when the contract finishes. I'll find another company.

7 years ago

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Verified Customer

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Charles Smiley Mesquite, NV

The service came with the house when I purchased it and it has been ok. I needed it last month and they were quick to respond to my initial call, but they were a bit slow to finish the work.

7 years ago

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Katherine Powell Salt Lake City, UT

It's disappointing because it doesn't cover everything it says it covers. I needed to use the warranty to get my garage fixed and I paid the deductible for that, but I was not happy because the warranty wouldn't cover that repair.

7 years ago

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Keenon Luis Boise, ID

Customer service is very quick and knowledgeable. When my appliance lost power I called them and they turned them back on.

7 years ago

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Mark And Melissa Nagelmueller Baytown, TX

The service was good. We used them to re-key the locks. They set up the appointment and the guy came out as scheduled. We're satisfied.

7 years ago

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Verified Customer

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Patrick & Maria Harkins Spring Branch, TX

I've only used them once to have my house re-keyed. I called them and later on that same day, the locksmith came out to do it.

7 years ago

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Kenneth Mcdaniel Mesa, AZ

I haven't had any issues. I usually use the warranty for basic goods, and the first time it was pretty good. The second time it did take a while for the person they recommended to come out. But so far so good.

7 years ago

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Barbara Raschke Twin Falls, ID

Everything has been excellent. They follow up with their customers and make sure that everything is ok. I really like that.

7 years ago

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Danielle Metz Tempe, AZ

Customer service was very helpful and they did their job well. Once we called them because the microwave was not working, so they came and fixed it.

7 years ago

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Richard And Robin Christiansen Salem, OR

They have been great. I've used them for years and they've done fine. Usually they just come out and take care of the problem.

7 years ago

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Jeffrey Rothrock Taylor, TX

I don't have any issues with them. During the summer we had some problems with our air conditioners and they got me set up and actually got it fixed in the same day.

7 years ago

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Jerome A And Tina J Nadolski Tombstone, AZ

Dealing with customer support has been difficult. We used it a lot when we first bought the house, but we had to jump through a lot of hoops to get stuff covered. It is very misleading when it comes to that. I don't think it's just Landmark, I think it's all the home warranty companies.

7 years ago

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Verified Customer

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Walter Hamann Meridian, ID

It's all been very good. I've used it a couple of times and I've got a very decent response and the problems were solved.

7 years ago

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Binxing Li Salt Lake City, UT

The service is good. I've used it twice, first for my oven and then for my garage door. Both of them went fine. I would recommend it.

7 years ago

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Leticia And Donald A Meyer Chandler, AZ

My recent experiences have been very frustrating. There are many loopholes written in to the contract, so service cannot be provided at all. I've tried to use it several times, but it's usually denied for one reason or another. My roof leak fix was denied because it wasn't in the living quarters. They never explained that to me when I purchased it. The air-conditioning was not repaired for almost a week because it was considered an emergency, even though it's 110 everyday in Phoenix. That is terrible. I will be switching companies once my warranty is over.

7 years ago

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Verified Customer

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John And Sharon Barry Lake Havasu City, AZ

My experience with them has been 100% positive. Our air-conditioner went down one time and Landmark promptly sent a technician out to repair it.

7 years ago

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Joshua Lui St George, UT

They've been pretty helpful. They fixed our microwave when the circuit went wrong or something. The previous owner had wired it wrong and they came out and fixed it for us. They brought it up to code.

7 years ago

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Shellia Reed San Antonio, TX

I'm not happy with their service at all. My refrigerator wasn't keeping cool, so I called them. The man that came out said that he needed to replace a part, which he went and reported to Landmark. They denied it and said that the fridge needed to go out completely before they replaced it. It took 3 days for that man to come out to our house and my food went out in that time. I would never recommend it to anybody.

7 years ago

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Verified Customer

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L Mesquite, TX

I had always received excellent customer service until there was a more complex issue and the contrator did not fix it. It took multiple calls for me to actually have the issue resolved and the claims manager that was assigned to the claim never had the decency of returning my repeated requests for her to call me back. Also having to repeat the same information for security verification purposes every single time that I called and when I was transferred to another person was really uncalled for.

7 years ago

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Verified Customer

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Dave&Laura

I have called Landmark twice and both experiences were very professional, plesant and repaired. That's the service you want to pay to receive.

7 years ago

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James Kafer Schertz, TX

I had Landmark service for almost 4 years. The first three years they were OK, but the last year every time I filed a claim, it seemed that the claims representative's we're trying to find ways to not pay on the claim. The last two claims, the contractor sent were not the best contractors. One missed diagnosed the problem, causing Landmark to deny the claim. When presented with the correct diagnosis, Landmark would not change their stance on the claim. On the second claim, the contractor had numerous charges above what Landmark would pay. However, the claims manager could not explain them.

7 years ago

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Marley Vernal, UT

They are alway on times and they never leave a mess. The last time they came out the problem had gone away so they didn't charge me for the call.

7 years ago

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Brent&Ilene Sandy, UT

We had a difficult time getting a hold of somebody, but they had the job done. They did a good job with our air conditioner when it needed to be service. Pus, they have a good reputation.

7 years ago

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Verified Customer

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Jay&Wendy Spanish Fork, UT

We've had nothing but good experience with them. We had 4 claims and they were quick to cover them. They replaced our whole air conditioner!

7 years ago

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JillJud St George, UT

My washing machine broke, and the part that they needed to fix it didn't exist anymore, so Landmark just replaced the whole thing. Overall, I think they've been great!

7 years ago

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Verified Customer

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Catherine Seabrook, TX

My experiences with their customer service has been good. I actually had a lock come out, and everything worked out just fine.

7 years ago

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Rick Mesa, AZ

Their customer support is mixed; sometimes They're really good, and sometimes it's difficult to get a hold of someone, even after leaving several emails and voicemails. It takes them days to get back to me, so it's been a good and bad experience.

7 years ago

Landmark Home Warranty Reviews