Landmark Home Warranty Reviews
7.2
Overall Score
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Debbie Alley
Cynthia F helped me in renewing my annual contract. She was very helpful and pleasant to deal with. It just took a few minutes but she took care of my problem and got the warrant renewed. She is a good representative for your company.
2 years ago
Reply from Landmark Home Warranty
Dear Ms. Alley, Thank you so much for the 5 stars and providing such great testimony regarding your customer service experiences with Landmark Home Warranty and Cynthia! It is always our distinct pleasure to provide the most comprehensive coverage in the industry and best-in-class service, and we love hearing about the ease you found in renewing your warranty plan. We agree! Cynthia is very helpful and your kind words really made her day. On behalf the entire Landmark team, thank you again! We truly value your continued business and look forward to serving you in the future. Landmark Home Warranty
Jun. 28th, 2022
Review Source
A.David Scottsdale, AZ
We have been customers of Landmark Home Warranties since 2012. The service we receive is always friendly and usually stress free. The vendors Landmark uses are always punctual and the service they provide is quite satisfactory.
I just called the customer service center to discuss our billing and the agent I spoke with, Cynthia F, was friendly and was able to handle my request very quickly and proficiently.
2 years ago
Reply from Landmark Home Warranty
Dear A. David, On behalf of the entire team, thank you so much for the 5 star review regarding your customer service experiences with Landmark Home Warranty and Cynthia! Your satisfaction is our utmost priority, and it is always a distinct pleasure to assist you with all your home services and home warranty needs. Cynthia also enjoyed offering her personalized assistance and appreciates such positive feedback. Thank you again! We truly value your business and look forward to serving you in the future. Landmark Home Warranty
Jun. 10th, 2022
Review Source
L Allen Dallas, TX
I have had Landmark Home Warranty for years, and they have provided qualified expertise for repairing and replacing systems and appliances as needed. Cynthia F is a particular stand-out, as a customer service representative taking care of my home's needs.
2 years ago
Reply from Landmark Home Warranty
Dear L. Allen, Thank you so much for the 5 star review and sharing such positive testimony regarding your customer service experiences with Landmark Home Warranty and Cynthia! Our number one priority is your complete satisfaction, and we are happy to hear how pleased you are with the level of service and support you receive. We agree! Cynthia is very professional, and your kind words really made her day. Thank you again for choosing Landmark! We truly value your loyal business of 6 years and look forward to serving you in the future. Landmark Home Warranty
Jun. 1st, 2022
Wayne Martin Safford, AZ
I called to get a claims report rather urgently but got connected to Christopher S in sales. He stated that he was not aware of a department that could do that but he was able to retrieve the information and E-mail that to me. He was great and a real asset for Landmark.
2 years ago
Reply from Landmark Home Warranty
Dear Mr. Martin, Thank you so much for the 5 star review and sharing such kind remarks regarding your customer service experiences with Landmark Home Warranty and Christopher! Answering your questions and ensuring seamless interactions with friendly professionals is our top priority, and we love to hear about your experience. We agree! Christopher is exceptional, and your rave review really made his day. On behalf of the entire Landmark team, thank you again! We truly value your business and look forward to serving you again. Landmark Home Warranty
May. 27th, 2022
Review Source
AZWriter1959 Goodyear, AZ
I researched home warranty companies several years ago and found Landmark to be the best for our needs.
One of LM's homeowner sales advisors, Cynthia F helped me with a renewal issue and did a stellar job. She's friendly, helpful, courteous, and knowledgeable. Definitely an asset to the company!
2 years ago
Reply from Landmark Home Warranty
Dear AZWriter1959, Thank you so much for the 5 star review regarding your stellar customer service experience with Landmark Home Warranty and Cynthia! We strive to provide the most comprehensive coverage in the industry and best-in-class service, and we are ecstatic that you have chosen Landmark as your home warranty provider. Answering your questions and ensuring a seamless contract renewal was extremely important to Cynthia, and she appreciated the opportunity to offer her personal assistance to you. On behalf of the entire Landmark team, thank you again! We truly value your continued business and look forward to serving you again. Landmark Home Warranty
May. 19th, 2022
Review Source
Douglas Carle Henderson, NV
The customer service representative, Cynthia, was absolutely excellent. Actually seemed concerned about what I needed to get done and was extremely helpful. This is the first time I’ve ever had to use a home warranty service on a claim and it has been as painless as possible. Very impressed.
2 years ago
Reply from Landmark Home Warranty
Dear Mr. Carle, On behalf of the entire team, thank you so much for the 5 stars regarding your customer service experiences with Landmark Home Warranty and Cynthia! Our utmost priority is to provide a level of service that exceeds your expectations, and it is always our distinct pleasure to assist you with all your home warranty and home services needs. We agree! Cynthia is excellent, and she enjoyed speaking with you and loved the positive recognition. Thank you again for choosing Landmark! We truly value your continued business and look forward to serving you in the future. Landmark Home Warranty
May. 11th, 2022
Review Source
Bethanie Schmoeller Portland, OR
HappyWE have found out interactions with Landmark has been pleasant and always professional. We are getting ready to renew for the year due to our satisfaction with their customer service. We've almost always had excellent contractors do work for us including plumbing issues. Happy with Landmark.
2 years ago
Reply from Landmark Home Warranty
Dear Ms. Schmoeller, Thank you so much for the 5 star review and providing such positive remarks regarding your customer service experiences with Landmark Home Warranty! Your satisfaction and ensuring seamless interactions with friendly professionals is our constant pursuit, and we love to hear about your experiences. Thank you again for choosing Landmark! We truly value your continued business and look forward to serving you in the future. Landmark Home Warranty
May. 9th, 2022
Saskia
Amazing, with both Evonny R in customer service as well as Jean (or Gene?) in the claims department. Both ladies were professional, courteous and very thorough in handling my situation. They are excellent representatives - Landmark is really fortunate to have them.
2 years ago Edited April 4, 2022
Reply from Landmark Home Warranty
Dear Saskia, Thank you so much for providing Landmark Home Warranty with a 5 star review regarding your amazing customer service experiences with Evonny and Jean! Your satisfaction is always our number one priority, and we appreciate hearing about the professionalism and the high level of service you received. We agree! Evonny and Jean both provide excellent customer service, and your kind words really made their day. On behalf of the entire Landmark team, thank you again! We truly value your continued business and look forward to serving you in the future. Landmark Home Warranty
Apr. 8th, 2022
Review Source
Kylee Kuna, ID
We have been with Landmark Home Warranty for just shy of 6 years now. Since the day we purchased our home, they've been amazing at taking care of us! We've had our refrigerator and dryer break down on us multiple times, and they've helped us every step of the way to get them fixed!
2 years ago
Reply from Landmark Home Warranty
Dear Kylee, Thank you so much for the 5 star review and providing such amazing feedback regarding your customer service experiences with Landmark Home Warranty! Our utmost priority is providing timely repairs completed by fast and friendly service professionals, and we are extremely happy to hear how pleased you are with the level of service and support you receive. Thank you again for the opportunity! We truly value your loyal business of 6 years and look forward to serving you again. Landmark Home Warranty
Mar. 25th, 2022
Jaebee F
Catherine D was super friendly and helpful with assisting in getting our home repair needs set up. We really appreciate her sweet and caring disposition and heartily recommend her to anyone to truly sparkle up their day! you're a true gem Catherine, keep shining brightly! =^..^=
2 years ago
Reply from Landmark Home Warranty
Dear Jaebee F., On behalf of the entire team, thank you so much for 5 stars and providing such amazing remarks regarding your excellent customer service experiences with Landmark Home Warranty and Catherine! Our utmost priority is to provide a level of service that exceeds your expectations, and it is always our most distinct pleasure to assist you with all your home warranty and home service needs. We have also shared your rave review with Catherine, and she is extremely grateful for the positive recognition, and loved having the opportunity to personally assist you. Thank you again! We truly value your business and look forward to serving you in the future. Landmark Home Warranty
Mar. 9th, 2022
Review Source
Rae WA
Landmark has always been quick to respond. We tried to do a lot of research on other companies and costs before we renewed again with Landmark. (Kind a like comparing cell phone plans, so not the easiest to do ) Seems each company has its strength and weakness. Ultimately we had been satisfied enough with Landmark to decide to stay. Called to renew Cynthia F was very helpful in getting a good price and got our renewal done in record time. Super helpful and quick.
2 years ago
Reply from Landmark Home Warranty
Dear Rae, Thank you so much for the 4 star review and providing such thoughtful testimony regarding your customer service experiences with Landmark Home Warranty and Cynthia! Your satisfaction and providing a level of service that exceeds your expectations, is our number one priority and your testimony and the value you find in Landmark is everything we strive for as your home warranty provider. We agree! Cynthia is exceptional in performing her duties, and your rave review really made her day. Thank you again for the opportunity! We truly value your continued business and look forward to serving you in the future. Landmark Home Warranty
Feb. 18th, 2022
Review Source
Gen 50 Houston, TX
I worked with Cynthia on a call to review my coverage. She was professional and very patient as she guided me through my plan. People like her working in customer service allows me to trust the Landmark product and I won't hesitate to recommend her/ the company to anyone.
2 years ago
Reply from Landmark Home Warranty
Dear Gen 50, Thank you so much for the 5 star review and providing such wonderful remarks regarding your customer service experiences with Landmark Home Warranty and Cynthia! Answering your questions and ensuring seamless interactions with friendly professionals is our constant pursuit, and we love to hear about your experience. We agree! Cynthia is very professional, and your positive feedback and kind words really made her day. On behalf of the entire team, thank you again for entrusting Landmark with all your home warranty needs! We truly value your business and recommendations and look forward to serving you again. Landmark Home Warranty
Feb. 14th, 2022
Review Source
jeanne cobb Fort Worth, TX
I have been pleased with the response and the majority of the contractors. When I have had a problem with a contractor, Landmark has been willing to remove them from my house. I appreciate that!
Evonny R helped me today with the renewal of my contract and she was wonderful. She was polite and efficient and attended to my request.
2 years ago
Reply from Landmark Home Warranty
Dear Ms. Cobb, Thank you so much for the 5 star review and providing such positive remarks regarding your customer service experiences with Landmark Home Warranty and Evonny! Our top priority is to provide a level of service that exceeds your expectations, and it is always our most distinct pleasure to assist you with all your home warranty needs. We agree! Evonny goes out of her way to provide excellent customer service, and your kind words truly made her day. On behalf of the entire team, thank you again! We truly value your business and look forward to serving you in the future. Landmark Home Warranty
Feb. 10th, 2022
Review Source
Kein Tucson, AZ
Spoke to Christopher S this morning to renew my contract. He was very knowledgeable, very polite, and was a pleasure to deal with. We have been with landmark a year already, and the experience dealing with all areas has always been professional and seamless.
Keep us the good work:)
2 years ago
Reply from Landmark Home Warranty
Dear Ms. Kein, Thank you so much for the 5 star review and providing such thoughtful comments regarding your customer service experiences with Landmark Home Warranty and Christopher! Our top priority is your satisfaction and to make the process hassle free, and it makes us extremely happy to know how well this has worked for you. Answering your questions and ensuring a seamless contract renewal was extremely important to Christopher, and he appreciated the opportunity to offer his personal assistance to you. On behalf of the entire Landmark team, thank you again! We truly value your continued business and look forward to serving you in the future. Landmark Home Warranty
Feb. 7th, 2022
Review Source
Barbara E Kardys Chandler, AZ
Requested service for furnace review. They found the thermostat was not the correct one for the furnace I had installed by prior company. They installed thermostat and when I called because of noise when furnace came up to 2nd stage they sent crew out again at no cost. Very happy I am with Landmark.
2 years ago
Reply from Landmark Home Warranty
Dear Ms. Kardys, Thank you so much for the 5 star review and sharing such thoughtful testimony regarding your customer service experiences with Landmark Home Warranty! Providing timely repairs completed by knowledgeable and friendly service professionals is exactly what we strive to do, and we are happy to hear how pleased you are with the level of service and support you received. On behalf of the entire team, thank you again for entrusting Landmark with all your home warranty and home services needs! We truly value your business and look forward to serving you again. Landmark Home Warranty
Jan. 27th, 2022
Review Source
Trista Willett Las Vegas, NV
Samone S was an absolute ROCKSTAR! I called with a very unique situation and she immediately knew exactly what to do. I had called multiple home warranty companies and everyone I spoke to was confused and did not know what to do. Because of Samone our clients went with Landmark! Very knowledgeable and kind!
2 years ago
Reply from Landmark Home Warranty
Dear Ms. Willett, Thank you so much for the 5 star review and providing such wonderful remarks regarding your customer service experiences with Landmark Home Warranty and Samone! We are so happy that you found ease creating your warranty plan and we are overjoyed with the opportunity to assist with all your home warranty and home service's needs. Please know Samone loved the positive feedback and enjoyed providing you with her personal assistance. Thank you again for choosing Landmark! We truly value your business and look forward to serving you in the future. Landmark Home Warranty
Jan. 27th, 2022
Review Source
Ken Crawford Salt Lake City, UT
We have had very positive experiences with Landmark Home Warranty. Even when there was an issue from a previous repair, Ashley L was able to help get the issue resolved over the phone. We have been pretty happy with our home warranty with Landamark.
2 years ago
Reply from Landmark Home Warranty
Dear Mr. Crawford, Thank you so much for the 5 star review and providing such amazing feedback regarding your customer service experiences with Landmark Home Warranty over the last 6 years! Your satisfaction is our number one priority, from the first call to service to the completed repair, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. Please know Ashley loved the positive feedback, and she enjoyed providing you with her personal assistance. Thank you again for the opportunity! We truly value your loyal business and look forward to serving you again. Landmark Home Warranty
Jan. 6th, 2022
Review Source
Nikki Jutte CA
Excellent customer service with Ashley L, regarding finding a 5 star AC Heating company that I was happy with. She sent me the list of their contractors so I could review them and choose the one I wanted to come out and service my unit.
2 years ago
Reply from Landmark Home Warranty
Dear Ms. Jutte, Thank you so much for the 5 star review regarding your customer service experiences with Landmark Home Warranty and Ashely! Providing swift resolution by service professionals that are dependable and knowledgeable, is exactly what we strive to do, and we are happy to hear that this has been your experience. Please know Ashley loved the positive feedback and she enjoyed providing you with her personal assistance. On behalf the entire Landmark team, thank you again! We truly value your business and look forward to serving you in the future. Landmark Home Warranty
Jan. 4th, 2022
Review Source
J Kwon
Amazing Home Warranty!! My realtor recommended Landmark and I couldn't be happier with the coverage and service I've received so far. They have exceeded my expectations and I tell all my family and friends to switch to Landmark if they have their warranty through another company. 5 STAR professional service and coverage!!
2 years ago
Reply from Landmark Home Warranty
Dear J Kwon, Thank you so much for the 5 star review regarding your excellent customer service experiences with Landmark Home Warranty! Our top priority is to provide a level of service that exceeds your expectations, and it is always our most distinct pleasure to assist you with all your home warranty and home service needs. On behalf of the entire Landmark team, thank you again! We truly value your business and recommendations and look forward to serving you in the future. Landmark Home Warranty
Dec. 14th, 2021
Review Source
Wayne M Askew Glendale, AZ
I called to talk about extending our home warranty in Strawberry Arizona. I spoke to Landmarks representive Christopher S. If I still owner a business I would have tried to hire Chris away from his current employer.
We discussed several items and he helped me out very much. I extened my home warranty.
Wayne M Askew
2 years ago
Reply from Landmark Home Warranty
Dear Mr. Askew, Thank you so much for the 5 star review regarding your customer service experiences with Landmark Home Warranty and Chris! Your satisfaction and providing a level of service that exceeds your expectations, is our number one priority and your testimony and the value you find in Landmark is everything we strive for as your home warranty provider. We agree! Chris goes above and beyond, and truly embodies the caliber of service Landmark strives to provide, and your positive feedback and kind words really made his day. Thank you again for choosing Landmark! We truly value your continued business and look forward to serving you in the future. Landmark Home Warranty
Dec. 2nd, 2021
Canyoncreek Shibas Ashburn, VA
Landmark is a rare home warranty company, as they actually listen to their clients. An example is Isaiah P., who has recently assisted me 2 times regarding a cyst service request. Not only does Isaiah listens, he take responsibility of the situation & responds in a timely manner.
2 years ago
Reply from Landmark Home Warranty
Dear Canyoncreek Shibas, Thank you so much for the 5 star rating regarding your customer service experiences with Landmark Home Warranty and Isaiah! Your satisfaction is our number one priority, and it is always our most distinct pleasure to assist and provide the peace of mind you deserve. We agree! Isaiah is very helpful, and your positive feedback and kind words really made his day. Thank you again for choosing Landmark! We truly value your business and look forward to serving you in the future. Landmark Home Warranty
Nov. 17th, 2021
Review Source
Gina Moon Boise, ID
Sarah M and Landmark Home Warranty are the best! We have used their services a few times and each time it's been top notch. It's easy to reach a representative and the service providers they have sent out are very professional. We highly recommend everyone get a home warranty through Landmark Home Warranty!
3 years ago
Reply from Landmark Home Warranty
Dear Ms. Moon, Thank you so much for the 5 star review and providing such thoughtful remarks regarding your customer service experiences with Landmark Home Warranty and Sarah! Making it easy to request service and offering prompt and accurate resolution with friendly professionals is exactly what we strive for, and we love the positive feedback! We have also shared your rave review with Sarah, and she truly appreciates the opportunity to go the extra mile on your behalf and was humbled by your commendation. On behalf of the entire team, thank you again! We truly value your continued business and recommendations and look forward to serving you in the future. Landmark Home Warranty
Oct. 22nd, 2021
Review Source
Sarah Lett Star, ID
Christopher S. is hands down the BEST customer service agent I've ever spoken to on the phone! So professional & personable! Thank you, Chris, for doing such a great job! So refreshing to speak with a kind human these days! That man deserves a raise!
3 years ago
Reply from Landmark Home Warranty
Dear Ms. Lett, Thank you so much for the 5 star review and providing such thoughtful remarks regarding your excellent customer service experiences with Landmark Home Warranty and Christopher! Your satisfaction is our number one priority, and we love the positive feedback and always appreciate the opportunity to help. We agree! Christopher goes above and beyond, and truly embodies the caliber of service Landmark strives to provide. On behalf of the entire team, thank you for choosing Landmark! We truly value your business and look forward to serving you in the future. Landmark Home Warranty
Oct. 20th, 2021
Review Source
Patrick Colvin Kirksville, MO
I spoke with Christopher S about renewing my home warranty. Christopher was very polite and energetic. He answered sl off my questions and concluded our interaction quickly and professionally. I look forward to speaking to him again in ther future.
3 years ago
Reply from Landmark Home Warranty
Dear Mr. Colvin, Thank you so much for the 5 star review and providing such positive remarks regarding your excellent customer service experiences with Landmark Home Warranty and Christopher! We constantly strive to provide you with fast, friendly service that exceeds your expectations, and we are absolutely thrilled that this has been your experience. Answering your questions and ensuring a seamless contract renewal was extremely important to Christopher, and he appreciated the opportunity to offer his personal assistance to you. On behalf of the entire Landmark team, thank you again for the opportunity! We truly value your continued business and look forward to serving you in the future. Landmark Home Warranty
Oct. 11th, 2021
Review Source
Dan Makabe Boise, ID
Landmark processed the claim very quickly. The plumbing contractor was great and performed the repair of the broken water supply line quickly. He also got the clean up folks involved, saving me the time and effort to find a good contractor.
3 years ago
Reply from Landmark Home Warranty
Dear Mr. Makabe, Thank you so much for the 5 star review regarding your customer service experiences with Landmark Home Warranty! Our top priority is your satisfaction and to make the process hassle free, and it makes us extremely happy to know how well this has worked for you, as well as your positive experience with our courteous and helpful service contractor. On behalf of the entire Landmark team, thank you again! We truly value your loyal business of 5 years and look forward to serving you in the future. Landmark Home Warranty
Oct. 8th, 2021
Review Source
David Sutton Meridian, ID
Landmark has been quick to respond to any and all service requests. It is so nice that they cover the semi-annual servicing of the HVAC system included. I needed assistance to renew by phone and Cynthia F was fabulous to work with, being very knowledgeable and helpful.
3 years ago
Reply from Landmark Home Warranty
Dear Mr. Sutton, Thank you so much for the 5 star review and providing such thoughtful remarks regarding your customer service experiences with Landmark Home Warranty and Cynthia! Customer satisfaction is our number one priority, and we sincerely appreciate your interest in all the wonderful services Landmark has to offer. Please know Cynthia loved the positive feedback, and she enjoyed providing you with her personal assistance. On behalf of the entire team, thank you again for entrusting Landmark with all your home warranty and home services needs! We truly value your continued business and look forward to serving you in the future. Landmark Home Warranty
Sep. 23rd, 2021
Review Source
Bonnie T Draper, UT
I called Landmark to ask some specific questions about my existing policy. Scott P answered my call, and took extra time with me, checking on prices and different products and what would be my best options for my needs. He went beyond the everyday call and made me feel I am a valued customer. He’s really wonderful!
3 years ago
Reply from Landmark Home Warranty
Dear Bonnie T., Thank you so much for the 5 star review regarding your customer service experiences with Landmark Home Warranty and Scott! Customer satisfaction is our number one priority, and we sincerely appreciate your interest in all the wonderful services Landmark has to offer. Please know we have shared your comments with Scott and he truly appreciates the opportunity to go the extra mile on your behalf and was humbled by your commendation. Thank you again for choosing Landmark! We truly value your business and look forward to serving you in the future. Landmark Home Warranty
Sep. 17th, 2021
Review Source
David A. Jones Kuna, ID
This place has world class customer service! I had the pleasure of working with Michelle H on renewing my policy. She was friendly, patient and answered all my questions. I highly recommend this company to any in need of a home warranty or any real estate agent looking to have great end to end client process.
3 years ago
Reply from Landmark Home Warranty
Dear Mr. Jones, Thank you so much for the 5 star review regarding your excellent customer service experiences with Landmark Home Warranty and Michelle! Your satisfaction and providing a level of service that exceeds your expectations, is our number one priority and your testimony and the value you find in Landmark is everything we strive for as your home warranty provider. Please know Michelle loved the positive feedback, and enjoyed providing you with her personal assistance. Thank you again for choosing Landmark! We truly value your business and recommendations and look forward to serving you in the future. Landmark Home Warranty
Aug. 31st, 2021
Bob Mack
Quick response, good choice of service company
3 years ago Edited January 10, 2024
Reply from Landmark Home Warranty
Dear Mr. Mack, Thank you so much for the 5 star review and providing such positive testimony regarding your customer service experiences with Landmark Home Warranty! Our top priority is your satisfaction and to provide best in class service, from the first call to the completed repair, and we love the positive feedback and always appreciate the opportunity to help. We have also shared your rave review with Alex, and he is extremely grateful for the positive recognition, and loved having the opportunity to personally assist you. Thank you again for choosing Landmark! We truly value your business and look forward to serving you in the future. Landmark Home Warranty
Aug. 26th, 2021
Review Source
Jillian Wess Boise, ID
Alex was very helpful this morning in sharing more knowledge on the existing plan for our first year of coverage and how to best take advantage of the renewal. He very quickly guided us into a decision which was pleasant as we had not always had a good experience with Landmark Customer Service. Thank you Alex for your help!
3 years ago
Reply from Landmark Home Warranty
Dear Ms. Wess, Thank you so much for the 5 stars and providing such thoughtful testimony regarding your customer service experiences with Landmark Home Warranty and Alex! Your satisfaction is our utmost priority and we always appreciate the opportunity to help with all your home warranty and home services needs. We agree! Alex is helpful and knowledgeable, and he enjoyed providing you with his personal assistance. We are also here 24/7, 365 days a year if you ever need additional help with any of your service requests. On behalf of the entire team, thank you again for choosing Landmark! We truly value your continued business and look forward to serving you in the future. Landmark Home Warranty
Aug. 4th, 2021
Louis Los Angeles, CA
Just wanted to give kudos to Ashley L., who really took care of my situation in a thoughtful and diligent manner.
I’d had several frustrating and subpar interactions with other reps, but she made me feel like I’d made a smart choice in choosing Landmark (the others made me second guess my choice).
3 years ago
Reply from Landmark Home Warranty
Dear Louis, Thank you so much for the 5 star review regarding your customer service experiences with Landmark Home Warranty and Ashley! We constantly strive to provide best-in-class service and peace of mind to our valued homeowners and we sincerely appreciate the constructive feedback and opportunity to assist with all your home warranty and home services needs. Please know Ashley loved the positive feedback, and she enjoyed providing you with her personal assistance. On behalf of the entire Landmark team, thank you again! We truly value your business and look forward to serving you in the future. Landmark Home Warranty
Jul. 26th, 2021
Georgia Parker Spring, TX
Landmark has been quick to respond to the situation of our microwave failing. We were presented with options, which I didn't like, so I called their offices. Trisha R truly listened to what I was telling her and offered a very amenable solution to our problem. Thank you, Trisha, for representing Landmark in such a positive way!
3 years ago
Reply from Landmark Home Warranty
Dear Ms. Parker, Thank you so much for the 5 star review and such positive feedback regarding your customer service experience with Landmark Home Warranty and Trisha! Listening to your concerns and offering prompt resolution was very important to Trisha and she appreciated the opportunity to assist you. On behalf of the entire Landmark team, thank you again! We truly value your business and look forward to serving you in the future. Landmark Home Warranty
Jul. 27th, 2021
Denise Willis McKinney, TX
We signed up for a home warranty today with Cynthia F. Cynthia was very professional and knowledgeable. The initial process was excellent!! We feel better knowing our home is covered with Landmark Home Warranty. Thank you Cynthia F!!
3 years ago
Reply from Landmark Home Warranty
Dear Ms. Willis, Thank you so much for the 5 star review regarding your excellent customer service experiences with Landmark Home Warranty and Cynthia! We are so happy that you found ease creating your warranty plan and we are overjoyed with the opportunity to assist with all your home warranty and home services needs. Please know Cynthia loved the positive feedback, and she enjoyed providing you with her personal assistance. On behalf of the entire Landmark team, thank you again! We truly value your business and look forward to serving you in the future. Landmark Home Warranty
Jul. 22nd, 2021
zhi zeng Meridian, ID
The warranty helps me keep a peace of mind. but when the price keep going up, I begin to question my decision. Fortunately, Scott Poirier is willing to work with me on the price and allow me to have another year of peace of mind
3 years ago
Reply from Landmark Home Warranty
Dear Ms. Zeng, Thank you for taking the time to write a review regarding your positive customer service experiences with Landmark Home Warranty and Scott! We constantly strive to provide best-in-class service and peace of mind to our valued homeowners and we sincerely appreciate the feedback and opportunity to assist with all your home warranty and home services needs. We agree! Scott goes above and beyond, and truly embodies the caliber of service Landmark strives to provide. Thank you again! We truly appreciate your business and look forward to serving you in the future. Landmark Home Warranty
Jul. 12th, 2021
k b Seattle, WA
I called in to renew my policy and Alexander J. took care of the job.
Alexander was courteous and professional. Add to that, he was efficient, the whole process took less than 2 minutes.
As a company Landmark is reliable and will continue to have my business.
Thanks again.
3 years ago
Reply from Landmark Home Warranty
Dear KB, Thank you so much for the 5 star review and providing such wonderful remarks regarding your customer service experiences with Landmark Home Warranty and Alexander! Our top priority is your satisfaction and to provide best in class service, from the first call to the completed repair, and we love the positive feedback and always appreciate the opportunity to help. Answering your questions and ensuring a seamless contract renewal was extremely important to Alexander, and he appreciated the opportunity to offer his personal assistance to you. On behalf of the entire team, thank you for choosing Landmark! We truly value your continued business and look forward to serving you in the future. Landmark Home Warranty
Jul. 7th, 2021
steven campbell Cypress, TX
Service is fast and no issues with fixing any issues we may have had with our home. I would definitely recommend land mark to anyone looking for a home service. Alexander was very helpful and fast and efficient at getting our warranty renewed.
3 years ago
Reply from Landmark Home Warranty
Dear Mr. Campbell, Thank you so much for the 5 star review and sharing such thoughtful testimony regarding your customer service experiences with Landmark Home Warranty! We are so happy that you found ease renewing your warranty plan and we are pleased with the opportunity to assist with all your home warranty and home services needs. Please know your review made Alexander's day, and he appreciated the opportunity to help and the positive recognition. On behalf of the entire Landmark team, thank you again! We truly value your business and recommendations and look forward to serving you again. Landmark Home Warranty
Jul. 1st, 2021
Lisa Weise Boise, ID
My experience with the Vendor response has been (one took over 3 days to contact me) underwhelming. I have unfortunately sat on the phone 45+ minutes on occasion trying to cancel a service call due to timing on Vendor availability (over 3 weeks). To date, have had to hire my own contractors for all work because of this. Overall my interaction with the initial staff who answers the phone and the renewal TEAM (specifically Cynthia F) has been outstanding. Cynthia assisted me above and beyond due to my prior experiences... I am extremely grateful for the extra time she took to assist me.
3 years ago
Reply from Landmark Home Warranty
Dear Ms. Weise, Thank you for taking the time to write a review regarding your customer service experiences with Landmark Home Warranty and Cynthia! We constantly strive to provide best-in-class service and peace of mind to our valued homeowners and we sincerely appreciate the constructive feedback and opportunity to assist with all your home warranty and home services needs. We agree! Cynthia goes above and beyond, and truly embodies the caliber of service Landmark strives to provide. We truly appreciate your business and look forward to serving you in the future. Landmark Home Warranty
Jul. 6th, 2021
Lori Bagley Boise, ID
I am so happy with the service I have received from Landmark Home Warranty. Just renewed my contract and the representative, Alex J, was pleasant, helpful, knowledgeable and efficient. You can't ask for more than that. Great experience.
3 years ago
Reply from Landmark Home Warranty
Dear Ms. Bagley, Thank you so much for the 5 star review and providing such kind remarks regarding your excellent customer service experiences with Landmark Home Warranty and Alex! We are so happy that you found ease renewing your warranty plan and we are overjoyed with the opportunity to assist with all your home warranty and home services needs. We agree! Alex is incredible and he enjoyed speaking with you and loved the positive recognition. On behalf of the entire Landmark team, thank you again! We truly value your continued business and look forward to serving you in the future. Landmark Home Warranty
Jun. 30th, 2021
David Williams Ivins, UT
I have used Landmark for the last five years. They are quick to respond, and the contractors they use for repairs are top-notch. I just renewed for my sixth year.
Thanks Alex for getting my policy renewed in less than four minutes and quickly answering all my questions. Great Job!
3 years ago
Reply from Landmark Home Warranty
Dear Mr. Williams, Thank you so much for the 5 star review regarding your customer service experiences with Landmark Home Warranty and Alex! Our top priority is to provide a level of service that exceeds your expectations, and it is always our most distinct pleasure to assist you with all your home warranty and home service needs. Please know, answering your questions and ensuring a seamless contract renewal was extremely important to Alex, and he appreciated the opportunity to offer his personal assistance to you. Thank you again for choosing Landmark! We truly value your loyal business of 5 years and look forward to serving you in the future. Landmark Home Warranty
Jun. 23rd, 2021
Annette Anderson Show Low, AZ
I called Landmark Home warranty to purchase a home warranty policy. When I called I waited less than a minute before Alex J answered the line. Alex explained all of my options with ease and knowledge of the available plans. After deciding on a plan the entire process took less than 10 minutes..
3 years ago
Reply from Landmark Home Warranty
Dear Ms. Anderson , Thank you so much for the 5 star review and providing such positive remarks regarding your excellent customer service experiences with Landmark Home Warranty and Alex! We are so happy that you found ease creating your warranty plan and we are overjoyed with the opportunity to assist with all your home warranty and home services needs. Please know Alex loved the positive feedback, and he enjoyed providing you with his personal assistance. On behalf of the entire Landmark team, thank you again! We truly value your business and look forward to serving you in the future. Landmark Home Warranty
Jun. 18th, 2021
S Green Valley, AZ
Christopher S is who sold me on Landmark. Yes, the coverage seems great and the price is fair but Christopher S went above and beyond in answering my questions, helping compare it to my current warranty with a different company and just being upbeat and easy to work with.
3 years ago
Reply from Landmark Home Warranty
Dear S., Thank you so much for the 5 star review and sharing such positive remarks regarding your customer service experiences with Landmark Home Warranty and Christopher! We strive to provide the most comprehensive coverage in the industry and best-in-class service, and we are ecstatic that you have chosen OneGuard as your home warranty provider. We agree! Christopher goes above and beyond, and truly embodies the caliber of service Landmark strives to provide. Thank you again for choosing Landmark! We truly value your business and look forward to serving you in the future. Landmark Home Warranty
Jun. 17th, 2021
Bridgette Perry North Las Vegas, NV
Your advisor Melinda G was awesome and I thank her for all the help in getting me set up. I was searching for a new service provider and I spoke with a few that were very pushy and rude but not her. Again thank you for the help and understanding keep doing an amazing job.
3 years ago
Reply from Landmark Home Warranty
Dear Ms. Perry, Thank you so much for the 5 star review regarding your customer service experiences with Landmark Home Warranty and Melinda! Your satisfaction is our number one priority, and it is always our most distinct pleasure to assist and provide the peace of mind you deserve. We agree! Melinda is awesome and she enjoyed speaking with you and loved the positive recognition. Thank you again for the opportunity! We truly value your business and look forward to serving you in the future. Landmark Home Warranty
Jun. 17th, 2021
brent jules Dallas, TX
Robin B, made my experience wonderful he was very knowledgeable and answered all of my questions. I’m always a skeptical person about service companies but he was able to make me feel confident with my decision to join landmark.
3 years ago
Reply from Landmark Home Warranty
Dear Mr. Jules, Thank you so much for the 5 star review and providing such positive remarks regarding your customer service experiences with Landmark Home Warranty and Robin! We are so happy that you found ease creating your warranty plan and we are overjoyed with the opportunity to assist with all your home warranty and home services needs. Please know we have also shared your rave review with Robin, and they are extremely grateful for the positive recognition, and loved having the opportunity to personally assist you. On behalf of the entire team, thank you for choosing Landmark! We truly value your business and look forward to serving you in the future. Landmark Home Warranty
Jun. 9th, 2021
DE American Fork, UT
We have used Landmark Home Warranty since we moved to UT 5 years ago. It’s peace of mind knowing there is a place you trust to call when things don’t work or break. I recently renewed by phone with Alexander J who completed the process in about 2 minutes.
3 years ago
Reply from Landmark Home Warranty
Dear DE, Thank you so much for the 5 star review regarding your customer service experiences with Landmark Home Warranty and Alexander! Your satisfaction is our number one priority, and it is always our most distinct pleasure to assist and provide the peace of mind you deserve. Please know Alexander loved the positive feedback, and he enjoyed providing you with his personal assistance. On behalf of the entire team, thank you again for choosing Landmark! We truly value your loyal business and look forward to serving you in the future. Landmark Home Warranty
Jun. 4th, 2021
Mary Kammeyer Park City, UT
I have had other home warranty companies and every last one was useless. Landmark has come to my rescue in the best, most professional manner, many, many times. I recommend them wholeheartedly and will be a customer for life.
3 years ago
Reply from Landmark Home Warranty
Dear Ms. Kammeyer, Thank you so much for the 5 star review and sharing such positive comments regarding your customer service experiences with Landmark Home Warranty over the last 5 years! Our top priority is to provide a level of service that exceeds your expectations, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. On behalf of the entire Landmark team, thank you again for the opportunity! We truly value your loyal business and recommendation and look forward to serving you in the future. Landmark Home Warranty
May. 7th, 2021
Catherine Lindquist Universal City, TX
I have been really lucky and only used the service maintenance spring and fall for my A/C and Heat. The company that Landmark has contracted is very professional and informative. Today Scott helped my renew my policy since I was having some online issues, as usual great customer service.
3 years ago
Reply from Landmark Home Warranty
Dear Ms. Lindquist, On behalf of the entire team, thank you so much for the 5 star review and remarks regarding your customer service experiences with Landmark Home Warranty! Connecting our valued homeowners to knowledge service professionals is exactly what we strive to do, and we are happy to hear about your wonderful experiences. We agree! Scott goes out of his way to provide excellent customer service, and your kind words truly made his day. Thank you again for choosing Landmark! We truly value your business and look forward to serving you in the future. Landmark Home Warranty
May. 6th, 2021
Greta Gieseke Henderson, NV
I like all the options you can have.
There have been some years where it is not easy to justify the cost of the warranty as well as the $65 service fees. But so far everything has been very straightforward.
Your customer service is very good. Fred F. helped me this time and was very accommodating.
I like that you always use high quality companies in my area. Whenever I look up the companies' names, they are usually very highly rated by their customers.
3 years ago
Reply from Landmark Home Warranty
Dear Ms. Gieske, Thank you so much for the 4 star review regarding your positive customer service experiences with Landmark Home Warranty, Fred, and our outstanding contractors! We strive to provide the most comprehensive coverage in the industry and best-in-class service, and we are ecstatic that you have chosen Landmark as your home warranty provider over the last 5 years. Please know your review made Fred's day, and he appreciated the opportunity to help and the positive recognition. Thank you again for the opportunity! We truly value your loyal business and look forward to serving you in the future. Landmark Home Warranty
Apr. 9th, 2021
Alex P Boise, ID
Landmark has been solid in supporting us when our home has had problems, and my call today with Alexander J. to add coverage to our new home and add my family to the owner/tenant list was no different. Thank you for being there for us!
3 years ago
Reply from Landmark Home Warranty
Dear Alex P., Thank you so much for the 5 star review and sharing such thoughtful remarks regarding your customer service experiences with Landmark Home Warranty and Alexander! Your satisfaction and providing a level of service that exceeds your expectations is our number one priority and your testimony and the value you find in Landmark is everything we strive for as your home warranty provider. Please know we have also shared your rave review with Alexander, and he is extremely grateful for the positive recognition and loved having the opportunity to personally assist you. Thank you again for choosing Landmark! We truly value your business and look forward to serving you in the future. Landmark Home Warranty
Apr. 5th, 2021
Kerry Leonard Boise, ID
Just called to sign up for coverage. Sheila spoke with me and forwarded me over to Fred F. who humored my silly questions with kindness and respect. He helped me decide which add -ons were right for me. This is the third home I have owned and by far the best interaction I have had with a home warranty company to date.
3 years ago
Reply from Landmark Home Warranty
Dear Ms. Leonard, Thank you so much for the 5 star review and providing such thoughtful testimony regarding your customer service experiences with Landmark Home Warranty, Shelia, and Fred! Your satisfaction is our number one priority, and it is always our most distinct pleasure to assist and provide the peace of mind you deserve. We have also shared your rave review with Shelia and Fred, and they are extremely grateful for the positive recognition, and loved having the opportunity to personally assist you. Thank you again for choosing Landmark! We truly value your business and look forward to serving you in the future. Landmark Home Warranty
Mar. 25th, 2021
Kathy Carrollton, TX
Alex helped me on the phone when I had trouble renewing online. He was an outstanding customer service representative. I was off the phone in 3 minutes with all my questions answered, my policy renewed, and even a discount on my renewal. Thank you, Alex and Landmark!
3 years ago
Reply from Landmark Home Warranty
Dear Kathy, Thank you so much for the 5 star review and such positive testimony regarding your outstanding customer service experiences with Landmark Home Warranty and Alex! Our top priority is your satisfaction and to ensure the process is hassle free, and it makes us extremely happy to know how well this has worked for you. Answering your questions and ensuring a seamless contract renewal was extremely important to Alex, and he appreciated the opportunity to offer his personal assistance to you. On behalf of the entire team, thank you again! We truly value your continued business and look forward to serving you in the future. Landmark Home Warranty
Mar. 11th, 2021
