Landmark Home Warranty: Read 4,614 User Reviews From Real Homeowners

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Verified Customer

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Jamie Frampton Pleasant Grove, UT

Impeccable! Landmark Home Warranty is great! I've used them twice, and they had someone over here right away. I'm totally happy and satisfied.

7 years ago

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Verified Customer

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Sylva Caldwell, ID

The representatives have been very helpful. In our first week here, our bathtub leaked everywhere, and they were quick to respond.

7 years ago

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Sindy Henderson, NV

Although their customer support is friendly and took care of some of my issues in an efficient manner, this last time I filed a claim nobody has responded. I'm not very happy with that. I find the whole process to be a pain and hard to deal with.

7 years ago

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Verified Customer

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Jim Bells, TX

I have several properties, and Landmark has been good on all of them. Plus, they had a good price when I purchased their service. I just don't like their automated phone service when I want to speak to a live person.

7 years ago

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Verified Customer

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Boston Oakley, UT

They've been fairly good to work with. Our washer and dryer broke down, and they had it fixed within a week, so overall, the service has been alright.

7 years ago

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Verified Customer

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Teri Spicewood, TX

When I called them because my A/C wasn't working, they contacted me within 2 hours, and they came the very next day to fix it, so that was pretty good.

7 years ago

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Verified Customer

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Kami&Peggy Lewisville, TX

They did a great job with re-keying the house and with the pool plumbing issues. they've also been very supportive, efficient and effective.

7 years ago

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Verified Customer

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Brian San Antonio, TX

I've only used it for routine maintenances on my A/C, and they've set up everything when They're supposed to, so everything has been alright. Their customer service is about average for home warranty companies.

7 years ago

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Verified Customer

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Ernest&Michelle Phoenix, AZ

Dealing with their customer support was a negative thing at first, but lately, they seem to have gotten it together. they've helped me fix problems that arose because of my appliance's failures.

7 years ago

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Verified Customer

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Bruce Jowers Ivins, UT

Way too long a wait on the phone and Chat. Multiple calls required. Assigned servicemen who did not service the area or were too busy to come for over a week. The eventual outcome has always been good.

7 years ago

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Verified Customer

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Ruben Hartness

The CIL was slow-I had to purchase a smaller unit at lower price & tho they issued an increase of $129.00 it still wasn't sufficient to cover the new replacement.

7 years ago

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Verified Customer

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J.R. Hochstatter Sun City West, AZ

Everything has been amazing, but the wait time on the phone to report an issue has been no less than 30 min and as long as 50 minutes. Too long. Otherwise a 10 star.

7 years ago

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Verified Customer

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Jessica Kuhn Weatherford, TX

They were terrible. They were not helpful, not quick to respond to urgent needs. The ac guy they send to my house tried to tell me that stuff was wrong that wasn't so we had to hire someone else to fix problem and they fixed it in 10 minutes when landmarks guys was there for 4 hours. The plumber did the same exact thing. He said it was a huge problem and it took 3 weeks of no water and no calls back from landmark before we called someone else and they fixed the problem in 2 minutes. Landmark was a huge disappointment and waste of time and money.

7 years ago

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Verified Customer

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Edwin/Judith Jalufka

Good service people who completed the repairs in a timely manner. But needs to answer phone and cut down the time waiting to speak to a bkaimsmanaget.

7 years ago

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Verified Customer

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Daniel Gaumer Houston, TX

Very slow at processing claims. Getting a hold of a live person is basically impossible. They contract out to the worst of the worst contractors. I have $100.00 service call fee and the last issue I called my own plumber and it only cost me $55.00. They hide behind their fine print and do everything they can not to fix the root problem. This company is a scam

7 years ago

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Verified Customer

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Del Ray Kunz Middleton, ID

They've been very responsive each time I've used them. They find the repair people and them out right away. I don't have any complaints about Landmark.

7 years ago

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Verified Customer

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Kami/Peggy Yamaguchi Lewisville, TX

It's been a very good service; they do a lot of follow ups, so that's good. They were out within 48 hours after requesting the service.

7 years ago

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Verified Customer

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Frank Escalante Roseburg, OR

I used the warranty to fix my A/C unit, and it only cost me $60. They handled my issue and took care of it pretty much promptly. Also, their support team was excellent.

7 years ago

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Verified Customer

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Jodee/Scott Pike Rockwall, TX

We've made a request online, and they followed up with it promptly, so their representatives were great. Also, the service calls have been made promptly.

7 years ago

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Verified Customer

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Lindsay Nielson Salt Lake City, UT

Customer support was very good, they did what they were asked to do. They just sent over a guy, and fixed my disposal in 2 days.

7 years ago

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Verified Customer

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Susan O'Brien Arlington, TX

My air-conditioner was leaking, and they came out and took care of it within 24 hours. Everything has been extremely positive.

7 years ago

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Verified Customer

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Joseph Palmer Boise, ID

It's been a very positive experience. They fixed my A/C, and it took them about 3 days to make sure everything got fixed. It was just excellent.

7 years ago

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Verified Customer

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Jayson Housson San Antonio, TX

They're pretty good when you call and tell them what's going on. They get a hold of someone very quickly, and that's pretty helpful.

7 years ago

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Verified Customer

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M.B. Layton, UT

Everything with their customer service is very professional when it's planned. They've offered a very positive experience.

7 years ago

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Verified Customer

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Alfred Buchanan Friendswood, TX

I talked to a really nice lady, who was very responsive, however, it was going to take them about 4 days to get a plumber over. In the meantime, I called a friend of mine, who fixed the plumbing problem for free. I have nothing against Landmark, but the company they wanted to use was 4 days behind.

7 years ago

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Verified Customer

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Richard Trevino Friendswood, TX

So far, their customer support has been good. They get a hold of us either by phone or email. Scheduling everything was also fine. They seem to have the best value.

7 years ago

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Verified Customer

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David & April Story Lehi, UT

They referred someone very quickly when our air-conditioner was failing, Plus, they were good. Their representatives responded to us right away.

7 years ago

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Verified Customer

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Jim Snelling Bells, TX

Every time we've used it, we've had really good service and they repaired or replaced the appliance that wasn't working. I just don't like their automated answering service.

7 years ago

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Verified Customer

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Ryan Ross North Richland Hills, TX

I chose Landmark Home Warranty because of their easy access and price. Their customer service is pretty, they usually accept the problem and get a person quickly.

7 years ago

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Verified Customer

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Nicholas Waldschmidt Bullhead City, AZ

I've only one issue with the air-conditioner, and they were quick to respond and got everything finished in a timely manner. It all went pretty smoothly.

7 years ago

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Verified Customer

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CG Tucson, AZ

They've been professional and quick to resolve any issues that I have. Plus, they have been prompt, professional, and courteous every time I deal with them.

7 years ago

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Verified Customer

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Anonymous Casa Grande, AZ

We've only had to use it once, and they were prompt and had somebody out here quickly. The issue was taken care of promptly.

7 years ago

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Michael Huff

Jennifer B was a huge help getting our HVAC system replaced when it failed. While the process was somewhat complicated on account of our rural location, in the end Jennifer really came through for us, and made sure we were properly reimbursed as agreed.

10 months ago

Reply from Landmark Home Warranty

Dear Mr. Huff, Thank you so much for the 4 star review regarding your customer service experiences with Landmark Home Warranty and Jennifer. Customer satisfaction and servicing our valued homeowners as quickly as possible is our top priority, and we sincerely appreciate the constructive feedback and opportunity to assist with all your home warranty and home services needs. We have also shared your rave review with Jennifer, and they are extremely grateful for the positive recognition, and loved having the opportunity to personally assist you. Thank you again for the opportunity! We truly value your loyal business of 7 years and look forward to serving you in the future. Landmark Home Warranty

Dec. 19th, 2023

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Cristen

I have been using landmark home warranty going on two years now, I am very pleased with their fast friendly service. Their customer support is always there to help with any questions or issues that need to be resolved. I personally spoke with Scott P who updated my policy and answered all my questions. Great customer service.

1 year ago

Reply from Landmark Home Warranty

Dear Cristen, Thank you so much for the 5 star review regarding your customer service experiences with Landmark Home Warranty and Scott. Answering your questions and ensuring seamless interactions with friendly professionals is our constant pursuit, and we love to hear about your experience. Please know Scott loved the positive feedback, and he enjoyed providing you with his personal assistance. Thank you again! We truly value your business and look forward to serving you in the future. Landmark Home Warranty

Mar. 14th, 2023

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Bob Johnson Eugene, OR

I have had good service in the past. My most recent service was good except for one thing. My hvac system was worked on about 3 weeks ago. They were able to fix the furnace but it was determined that a new heat pump was needed. The technician said he had to work that out with Landmark and that has been the last thing I have heard about it. My utility bill has almost doubled due to having to use the furnace in emergency mode. I have contacted the hvac company and the technician was supposed to contact me 5 days ago and I haven't heard anything. If we are waiting on parts that would be good to know.

1 year ago

Reply from Landmark Home Warranty

Dear Mr. Johnson, We would like to offer our personal assistance in the matter. However, we cannot locate a Landmark service plan under the name provided. May we please ask you to forward the plan number or property address to customerrelations@landmarkhw.com? Thank you for your time and consideration. Landmark Home Warranty

Feb. 8th, 2023

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Dax Patton San Antonio, TX

I've heard horror stories about other home warranty companies, but you won't hear that from me about Landmark. They've been wonderful to work with and it's worked great for me after buying my first home and they've give me a sense of security as a homeowner. Thanks Landmark!

1 year ago

Reply from Landmark Home Warranty

Dear Mr. Patton, Thank you so much for the 5 stars and providing such positive testimony regarding your customer service experiences with Landmark Home Warranty over the last 4 years! It is our utmost priority is to provide a level of service that exceeds your expectations, and it is always our distinct pleasure to assist you with all your home warranty and home services needs. On behalf of the entire Landmark team, thank you again! We truly value your continued business and look forward to serving you in the future. Landmark Home Warranty

Feb. 7th, 2023

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Anthony Ruffin San Antonio, TX

I would like to express a special thank you to Keanna C for a job well done. She was highly instrumental citing each coverage item and definitely a reflection of a well organized company. As a homeowner, I look forward to Landmark Home Warranty.

1 year ago

Reply from Landmark Home Warranty

Dear Mr. Ruffin, Thank you so much for the 5 stars and providing such positive testimony regarding your customer service experiences with Landmark Home Warranty and Keanna! Our utmost priority is to provide a level of service that exceeds your expectations, and it is always our distinct pleasure to assist you with all your home warranty and home services needs. We have shared your comments with Keanna, and she sincerely appreciates the opportunity to assist you and was humbled by your commendation. On behalf the entire team, thank you again for choosing Landmark! We truly value your business and look forward to serving you in the future. Landmark Home Warranty

Dec. 8th, 2022

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James and Janie Wade Chandler, AZ

Lori E did an excellent job of walking me through the advantages of having a Landmark Home Warranty. She was very professional, very knowledgeable, and very personable. She was most helpful in helping us choose the correct policy for our needs. We are looking forward to a satisfying relationship with Landmark. Thank you Lori for all your help.

1 year ago

Reply from Landmark Home Warranty

Dear Mr. and Mrs. Wade, Thank you so much for the 5 star review regarding your excellent customer service experiences with Landmark Home Warranty and Lori! We are so happy that you found ease creating your warranty plan and we are overjoyed with the opportunity to assist with all your home warranty and home services needs. Answering your questions was extremely important to Lori, and she appreciated the opportunity to offer her personal assistance to you. Thank you again for the opportunity! We truly value your business and look forward to serving you in the future. Landmark Home Warranty

Nov. 23rd, 2022

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Patricia Karpenko San Francisco, CA

I am learning that I have to ASK for a detailed invoice on what was done and parts replaced --as I just spent $160 total for service calls for a yearly tune up for 2 heater units in the attic in a house in NV. I do appreciate them coming quickly and even on a Saturday. Since I was out of state at the time, it was arranged for my adult son to be present for the tune up. He was told 2 capacitors needed changed. I called Landmark for the details (for one heater or did they replace capacitors on both heaters?)---and Landmark reported that I need to contact the contractor's office for a detailed invoice. It would be much easier to have a detailed invoice after each service call. Simple solution that would save me a lot of time and also it would help me to keep my records straight. Is this possible? Thank you.

1 year ago

Reply from Landmark Home Warranty

Dear Ms. Karpenko, Thank you for taking the time to write a review regarding your customer service experiences with Landmark Home Warranty. Our top priority is your satisfaction, and we sincerely apologize for any frustration. We have confirmed that Landmark has sent communications explaining coverage, and we are also available if we may offer additional assistance. Thank you again for your consideration and allowing Landmark the opportunity to serve you. Landmark Home Warranty

Nov. 8th, 2022

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Jeff Barton Layton, UT

My AC went out in the peak of a hot month. Landmark surprised me with speedy service and a quality whole system replacement when the local vendor found that it needed to be replaced. Out of pocket was low and my deductable was also low. Thank you so much!

2 years ago

Reply from Landmark Home Warranty

Dear Mr. Barton, Thank you so much for the 5 stars and sharing such thoughtful testimony regarding your customer service experiences with Landmark Home Warranty! Providing timely repairs completed by knowledgeable and friendly service professionals is our utmost priority, and we are happy to hear how pleased you are with the level of service and support you receive. On behalf of the entire team, thank you again for choosing Landmark! We truly value your business and look forward to serving you in the future. Landmark Home Warranty

Oct. 14th, 2022

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Rebecca THOMPSON Gilbert, AZ

we called yesterday and Christopher S made it so easy to sign up and get started. My husband commented that with prior companies it was a long process that he hated. Christopher S was very well informed about the product and personable. We are happy we chose Landmark Home Warranty and got to speak with Christopher! Rebecca and Wayne Thompson

2 years ago

Reply from Landmark Home Warranty

Dear Ms. Thompson, On behalf of the entire team, thank you so much for the 5 star review and providing such positive remarks regarding your excellent customer service experiences with Landmark Home Warranty and Chris! Customer satisfaction is our utmost priority, and it is always our distinct pleasure to assist you. Chris loved the positive feedback, and he enjoyed providing you with his personal assistance. Thank you again for choosing Landmark! We truly value your business and look forward to serving you in the future. Landmark Home Warranty

Sep. 22nd, 2022

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Robert Ba Amarillo, TX

I have been a Landmark customer for a few years. I have never had an issue receiving service. No hassles or attempts to get out of providing coverage. I just bought a new home and was exited that I could purchase another Landmark policy. When I call to upgrade Scott P was extremely helpful. I was not surprised. Great service as always.

2 years ago

Reply from Landmark Home Warranty

Dear Mr. Ba, Thank you so much for the 5 star review regarding your customer service experiences with Landmark Home Warranty and Scott. We are so happy that you found ease in creating your warranty plan for your new home and we are overjoyed with the opportunity to assist with all your home warranty and home services needs. Please know Scott loved the positive feedback, and she enjoyed providing you with her personal assistance. On behalf of the entire team, thank you again for entrusting Landmark with all your home warranty and home services needs! We truly value your loyal business and look forward to serving you in the future. Landmark Home Warranty

Sep. 13th, 2022

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Jeremy Gates Allen, TX

I recently receive a call from a sales advisor (Deanna W) and I have one word to describe the call: efficient. Although I was at work, I wanted to ensure a few updates were taken care of so I took the call and Deanna was extremely helpful, polite, and informed me of everything I needed to know in a short amount of time. Great customer service!

2 years ago

Reply from Landmark Home Warranty

Dear Mr. Gates, Thank you so much for the 5 star review and sharing such amazing feedback regarding your customer service experiences with Landmark Home Warranty and Deanna! Our top priority is to provide you with fast, friendly service that exceeds your expectations, and we are happy to hear about your experience. We agree! Deanna goes above and beyond and she enjoyed having the opportunity to personally assist you. On behalf of the entire Landmark team, thank you again! We truly value your continued business and look forward to serving you in the future. Landmark Home Warranty

Sep. 8th, 2022

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Mike Brady Twin Falls, ID

As with any company, there can be times when the service doesn't meet your expectations, this was one of those situations. I did not feel that the timeliness of response to get my work order assigned and taken care of was adequate in this specific situation, but it ultimately did get taken care of. Tricia D called me after the fact to make sure that i was satisfied my service, after informing her that I was not, she quickly cooled the situation, took time to explain the time process and ultimately made it right. Landmark usually is on point, would still continue to use them.

2 years ago

Reply from Landmark Home Warranty

Dear Mr. Brady, Thank you so much for taking the time to write a review and allowing Tricia the opportunity to review your situation firsthand. Customer satisfaction is our utmost priority, and we truly apologize for any frustration. Tricia was extremely happy to provide you with her personal assistance and achieve resolution on your behalf, and she also appreciates such positive recognition. Thank you again for your consideration and recommendation, we truly value your loyal business of 6 years and look forward to serving you in the future. Landmark Home Warranty

Aug. 24th, 2022

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Lauren San Antonio, TX

Working with Christopher S was a great experience! He kindly explained the details of what I needed to know to add continuing coverage to my plan, and also set up a new plan on another property. He found out some additional info we needed for me to move forward with my plan and Chris got back to me the same day!

2 years ago

Reply from Landmark Home Warranty

Dear Lauren, On behalf of the entire team, thank you so much for the 5 star review regarding your outstanding customer service experiences with Landmark Home Warranty and Chris! We are so happy that you found ease creating your warranty plan and we are pleased with the opportunity to assist you with all your home warranty and home services needs. Chris loved the positive feedback, and he enjoyed providing you with his personal assistance. Thank you again! We truly value your business and look forward to serving you in the future. Landmark Home Warranty

Aug. 18th, 2022

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April Young Tucson, AZ

We have had Landmark for more than 5 years now. We have had nothing but a positive experience with them. There are some companies that fold after a couple years or choose not to cover anything. That is not the case with Landmark

2 years ago

Reply from Landmark Home Warranty

Dear Ms. Young, Thank you so much for the 5 stars and wonderful testimony regarding your customer service experiences with Landmark Home Warranty over the last 6 years! It is always our distinct pleasure to provide the most comprehensive coverage in the industry and best-in-class service, and we appreciate the positive feedback and opportunity to assist you with all your home warranty and home services needs. On behalf of the entire Landmark team, thank you again! We truly value your loyal business and look forward to serving you in the future. Landmark Home Warranty

Aug. 19th, 2022

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Tila Almeida Yuma, AZ

I am very happy with my conversation with Christopher S after I asked him to be patient with me because I had a stroke and my speech its not very good, he took his time explaining the warranty information and Christopher answered all my questions. Thank you.

2 years ago

Reply from Landmark Home Warranty

Dear Tila Almeida, Thank you so much for the 5 star review and sharing such thoughtful comments regarding your customer service experiences with Landmark Home Warranty and Christopher! Your satisfaction is our number one priority, and it is always our most distinct pleasure to assist and provide the peace of mind you deserve. Answering your questions and ensuring a seamless contract renewal was extremely important to Christopher, and he appreciated the opportunity to offer his personal assistance to you. On behalf of the entire Landmark team, thank you again! We truly value your continued business and look forward to serving you in the future. Landmark Home Warranty

Aug. 16th, 2022

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Mandi Flores Marfa, TX

I had questions on my Home Warranty as well as needed to renew my Home Warranty and I spoke with Paul C. He answered every question and helped me so much. Was very polite has great customer service. I will recommend Landmark Home Warranty to everyone that needs warranty on their home.

2 years ago

Reply from Landmark Home Warranty

Dear Ms. Flores, Thank you so much for providing Landmark Home Warranty with a 5 star review regarding your customer service experience with Paul! We are so happy that you found ease renewing your warranty plan and we are pleased with the opportunity to assist you with all your home warranty and home services needs. We agree! Paul delivers excellent customer service, and your kind words really made his day. On behalf of the entire Landmark team, thank you again! We truly value your business and recommendation, and we look forward to serving you in the future. Landmark Home Warranty

Aug. 10th, 2022

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Jarrett Ransom Tempe, AZ

When I called to renew my warranty, the gentleman that answered was refreshing to talk to. He was easy to understand, friendly and placed customer service as his main focus. The easiest $600 I have paid. Scott P made this transaction pleasant! I wish I got him when I called every company.

2 years ago

Reply from Landmark Home Warranty

Dear Mr. Ransom, Thank you so much for the 5 star review and sharing such thoughtful comments regarding your customer service experiences with Landmark Home Warranty and Scott! Your satisfaction is our number one priority, and it is always our most distinct pleasure to assist and provide the peace of mind you deserve. Answering your questions and ensuring a seamless contract renewal was extremely important to Scott, and he appreciated the opportunity to offer his personal assistance to you. On behalf of the entire Landmark team, thank you again! We truly value your continued business and look forward to serving you in the future. Landmark Home Warranty

Aug. 2nd, 2022

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Janice Williams Dallas, TX

My experience with landmark home warranties and the company they hire to address and make appointments for the issues were having, is not positive. More than one occasion I’ve had to insist they schedule a contractor to come to my house and fulfill landmark warranty. It’s exhausting and most unpleasant. Until I ask to speak with someone in the United States and was then connected to Cynthia F, my relationship landmark it’s on the downhill. I was totally prepared to cancel my membership. Ms. Cynthia F salvage my account for you. She was courteous, she was concerned inquiring about what information I had already been given by the previous schedulers, she was prompt courteous and handled the situation. Cynthia left me with her direct number if I had any additional issues.

2 years ago

Reply from Landmark Home Warranty

Dear Ms. Williams, Thank you for taking the time to write a review and sharing important feedback. We constantly strive to provide best-in-class service and peace of mind to our valued homeowners and we sincerely appreciate the constructive feedback and opportunity to assist with all your home warranty and home services needs. We agree! Cynthia is very courteous, and your kind words really made her day. On behalf of the entire team, thank you for choosing Landmark! We truly value your business and look forward to serving you again. Landmark Home Warranty

Jul. 21st, 2022

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