Landmark Home Warranty Reviews
7.2
Overall Score
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Kathy Carrollton, TX
Alex helped me on the phone when I had trouble renewing online. He was an outstanding customer service representative. I was off the phone in 3 minutes with all my questions answered, my policy renewed, and even a discount on my renewal. Thank you, Alex and Landmark!
3 years ago
Reply from Landmark Home Warranty
Dear Kathy, Thank you so much for the 5 star review and such positive testimony regarding your outstanding customer service experiences with Landmark Home Warranty and Alex! Our top priority is your satisfaction and to ensure the process is hassle free, and it makes us extremely happy to know how well this has worked for you. Answering your questions and ensuring a seamless contract renewal was extremely important to Alex, and he appreciated the opportunity to offer his personal assistance to you. On behalf of the entire team, thank you again! We truly value your continued business and look forward to serving you in the future. Landmark Home Warranty
Mar. 11th, 2021
frank Evans Scottsdale, AZ
landmark has always been very helpful. when we had a problem and we have had a few. they were quick to respond. Help was there in a timely fashion and all contractors are respectful and got the job done right away. That`s why we renew every year.
3 years ago
Reply from Landmark Home Warranty
Dear Mr. Evans, Thank you so much for the 5 star review and thoughtful testimony regarding your customer service experiences with Landmark Home Warranty! Your satisfaction and maintaining responsiveness when you experience a breakdown is our constant priority, and we appreciate your wonderful feedback and the opportunity to assist. On behalf of the entire team, thank you again! We truly appreciate your business and look forward to serving you in the future. Landmark Home Warranty
Mar. 5th, 2021
Angela Di Maio Grapevine, TX
Just completed a great year with Landmark and decided to extend my contract with them. The agent I was assisted by (Fred F.) was able to guide me through the options that best matched my needs and made the whole process seamless for me. Their prices are very competitive and they provide a great customer support.
3 years ago
Reply from Landmark Home Warranty
Dear Ms. Maio, Thank you so much for the 5 star review regarding your stellar customer service experiences with Landmark Home Warranty and Fred! Your satisfaction is our number one priority, and it is always our most distinct pleasure to assist you with all your home warranty and home service needs, and we love the positive feedback. We have also shared your review with Fred, and he really appreciated the recognition and opportunity to help. On behalf of the entire Landmark team, thank you again! We truly value your continued business and look forward to serving you in the future. Landmark Home Warranty
Mar. 4th, 2021
Nathan Faehl ,
Alexander J. was awesome, he was very helpful and friendly. He explained everything to me and made me feel I understood what I was buying. First time I called the person gave me wrong information and Mr. J. explained the error. Thank you again for the time and help.
3 years ago
Reply from Landmark Home Warranty
Dear Mr. Faehl, Thank you so much for providing Landmark Home Warranty with a 5 star review and positive testimony regarding your customer service experiences with Alexander! Our number one priority is your satisfaction with all your home warranty and home services needs, and we love the positive feedback and always appreciate the opportunity to help. Please know your situation was extremely important to Alexander and he enjoyed providing his personal assistance to ensure positive resolution. On behalf of the entire team, thank you again for choosing Landmark! We truly value your business and look forward to serving you in the future. Landmark Home Warranty
Feb. 25th, 2021
Lisa ,
I called Landmark and signed up for a home warranty. Alex J. assisted me and he was super helpful. He listened to what I needed, and helped me find the best policy for the best price. Thank you Alex! It is nice to have the security for being covered with a Landmark policy.
3 years ago
Reply from Landmark Home Warranty
Dear Lisa, Thank you so much for the 5 star review and positive feedback regarding your customer service experience with Landmark Home Warranty and Alex! Our top priority is to provide comprehensive coverage, competitive prices, and a level of service that exceeds your expectations, and we are happy to hear that this was your experience. Please know we have also shared your kind review with Alex, and you really made his day. On behalf of the entire team, thank you again! We truly value your business and look forward to serving you in the future. Landmark Home Warranty
Feb. 25th, 2021
B J ,
Alexander J. gave me excellent service by offering me the best possible reasons to go with Landmark Home Warranty again. My policy had expired and I told him I would think about it and go online to register. However, he was able to quickly get me set up and offered me a fantastic deal. I am very happy I got it all done on the spot.
3 years ago
Reply from Landmark Home Warranty
Dear B J, Thank you so much for the 5 star rating and wonderful testimony regarding your service experiences with Landmark Home Warranty and Alexander! Our top priority is your satisfaction and to ensure the renewal process is hassle free, and it makes us extremely happy to know how well this has worked for you. Please know Alexander enjoyed speaking with you and offering his personal assistance. On behalf of the entire team, thank you again for choosing Landmark! We truly value your continued loyalty and look forward to serving you in the future. Landmark Home Warranty
Feb. 23rd, 2021
Lori Mons Albuquerque, NM
Our experience with Landmark Home Warranty was very positive. Yvette H. processed our claim quickly and efficiently. Our dishwasher was deemed to not be repairable and the check was received quickly which allowed us to get a new dishwasher.
3 years ago
Reply from Landmark Home Warranty
Dear Ms. Mons, Thank you so much for the 5 star review and providing such thoughtful testimony regarding your customer service experience with Landmark Home Warranty and Yvette! Our number one priority is your satisfaction, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. Please know your review made Yvette's day, and she appreciated the opportunity to help and the positive recognition. On behalf of the entire Landmark team, thank you again! We truly value your business and look forward to serving you again. Landmark Home Warranty
Feb. 19th, 2021
Ron Tucson, AZ
The Landmark representative that I spoke with today (Fred F) was very knowledgable, pleasent, and capable of explaining or answering the questions I had. He clearly is one of the better customer rep's that I have worked with from other organizations.
3 years ago
Reply from Landmark Home Warranty
Thank you so much for the 5 star review regarding your recent service experience with Landmark Home Warranty and Fred! Our top priority is to provide comprehensive coverage, competitive prices, and a level of service that exceeds your expectations, and we are thrilled to hear that this has been your experience. Please know we have also shared your review with Fred, and he was humbled by your kind words and appreciated the opportunity to offer his personal assistance. On behalf of the entire team, thank you for choosing Landmark! We truly value your continued business and look forward to serving you in the future. Landmark Home Warranty
Feb. 11th, 2021
Chris Candelaria San Antonio, TX
great customer service, very proficient and had me taken care of in a few minutes. I knew I wanted total protection again and was able to save up to start this plan again
Thank you so much for all you help
you have a rockstar on your team there!
3 years ago
Reply from Landmark Home Warranty
Dear Mr. Candelaria, Thank you so much for the 5 star review regarding your customer service experiences with Landmark Home Warranty! Your satisfaction is always our top priority, and we are truly grateful for the opportunity to provide you with quality service and the peace of mind you deserve. On behalf of the entire team, thank you again for choosing Landmark! We truly value your business and look forward to serving you again. Landmark Home Warranty
Feb. 1st, 2021
Vern Fraser Halifax, NS
Alex was totally professional, courteous and efficient. His handling of my request was completed immediately and he definitely went above and beyond to ensure we were satisfied. Without question Alex puts forth and excellent image on behalf of the Landmark Home Warranty organization. Thank you Alex!
3 years ago
Reply from Landmark Home Warranty
Dear Mr. Fraser, On behalf of the entire team, thank you so much for providing Landmark Home Warranty with a 5 star review and such positive testimony regarding your customer service experience with our sales department; particularly Alex! We agree! Alex is incredibly helpful and professional, and truly embodies the caliber of service Landmark strives to provide. Thank you again for choosing Landmark! We appreciate your business and look forward to serving you again. Landmark Home Warranty
Jan. 25th, 2021
Jerrell Evans Euless, TX
Well I haven't had to use this warranty which is a good thing. I do want to say that Fred F was most helpful in getting this contract renewed as I was traveling for for a few days and missed the renewal letter. Fred F was most gracious in helping renew the contract. Thank you.
3 years ago
Reply from Landmark Home Warranty
Dear Mr. Evans, Thank you so much for the 5 star review and positive testimony regarding your outstanding service experience with Landmark Home Warranty and Fred! Your peace of mind regarding the contract renewal was extremely important to Fred, and he appreciated the opportunity to offer his personal assistance and is humbled by your commendation. On behalf of the entire Landmark team, thank you again! We look forward to serving you in the future. Landmark Home Warranty
Jan. 21st, 2021
Janice Ussery Houston, TX
Chris S was exceptional! He was professional & knowledgeable and his confident voice calmed me down quickly as I had JUST been given incorrect info about my warranty. I was going to DROP my coverage but because of him I will remain a satisfied customer!! He IS A VALUABLE EMPLOYEE!!👍🏼😊
3 years ago
Reply from Landmark Home Warranty
Dear Ms. Ussery, Thank you so much for the 5 star review and providing such amazing testimony regarding your customer service experience with Landmark Home Warranty and Chris! Your satisfaction is our number one priority, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. We agree! Chris is exceptional and your situation was extremely important to him, and he appreciated the opportunity to help. On behalf of the entire team and Chris, thank you again for choosing Landmark! We truly value your continued business and look forward to serving you in the future. Landmark Home Warranty
Jan. 11th, 2021
KD Spring Branch, TX
I wasn't sure about a home warranty, but after our AC had a part go out in the hottest week of summer, I was glad I could call someone for help. I just renewed and Fred F was extremely helpful and professional, put my mind at rest for taking care of my family.
3 years ago
Reply from Landmark Home Warranty
Dear KD, Thank you so much for the 5 star review and providing such incredible testimony regarding your customer service experiences with Landmark Home Warranty and Fred! Our top priority is your satisfaction, and the peace of mind you have found for your family is everything we strive for at Landmark. On behalf of the entire team and Fred, thank you again! We truly value your continued business and look forward to serving you in the future. Landmark Home Warranty
Jan. 9th, 2021
Ivy Shay Meridian, ID
We had experienced some customer service issues in the past with this company but when it came time to renew our policy and inquire about various parts of the warranty Fred F was thorough, helpful and answered our questions clearly.
3 years ago
Reply from Landmark Home Warranty
Dear Ms. Shay, Thank you so much for the 5 star review and providing such thoughtful testimony regarding your customer service experiences with Landmark Home Warranty and Fred! Your satisfaction is our number one priority, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. Please know customer service representatives are available to assist you 24 hours a day if you ever need additional help with any of your service requests, and we are happy to offer our personal assistance. On behalf of the entire team and Fred, thank you again for choosing Landmark! We truly value your continued business and look forward to serving you in the future. Landmark Home Warranty
Jan. 8th, 2021
tonclair Oregon City, OR
RENEWED our Contract with Landmark Home Warranty. We’ve owned our home for a year, and Landmark has always come through for us -quickly and professionally. Thank you Alexander J for your help today in the renewal process.
3 years ago
Reply from Landmark Home Warranty
Dear tonclair, On behalf of the entire team, thank you so much for the 5 star review and providing such thoughtful feedback regarding your customer service experiences with Landmark Home Warranty and Alexander! Our number one priority is your satisfaction with all your home warranty and home services needs, and we love the positive feedback and always appreciate the opportunity to help. Please know you also brightened Alexander's day with your rave review and kind remarks. Thank you again for choosing Landmark! We truly value your continued business and look forward to serving you again. Landmark Home Warranty
Jan. 6th, 2021
Devin Krasowski Caldwell, ID
We were previously covered with both Home Warranty of America and Choice Home Warranty. Alexander J with Landmark Home Warranty was able to answer my questions about what Landmark has to offer that the others didn't and get me switched over efficiently and with friendly service.
3 years ago
Reply from Landmark Home Warranty
Dear Mr. Krasowski, Thank you so much for the 5 star review and providing such thoughtful testimony regarding your friendly and efficient customer service experiences with Landmark Home Warranty and Alexander! Answering your questions and ensuring seamless interactions with friendly professionals is our constant pursuit, and we love to hear about your experience. Please know Alexander loved the positive feedback, and he enjoyed providing you with his personal assistance. Thank you again for entrusting Landmark! We truly value your loyal business and look forward to serving you soon. Landmark Home Warranty
Jan. 6th, 2021
shriramk Sunnyvale, CA
Very nice experience with Fred
He gave me the best deal on my warranty contract - which is locked in for 2 years.
He also got me on a monthly plan - without any extra fees.
In general I have been very happy with Landmark. They have been prompt in reimbursing repairs and other charges. Good prices too.
4 years ago
Reply from Landmark Home Warranty
Dear shriramk, On behalf of the entire team, thank you so much for the 5 star review regarding your positive customer service experiences with OneGuard Home Warranties and Fred! Your satisfaction, and providing a level of service that exceeds your expectations, is our number one priority and your testimony and the value you find in Landmark is everything we strive for as your home warranty provider. Please know Fred loved the positive feedback, and he truly appreciated the opportunity to provide you with his personal assistance. Thank you again for entrusting Landmark! We truly value your loyal business and look forward to serving you soon. Landmark Home Warranty
Dec. 16th, 2020
Sarah Tucson, AZ
I had the pleasure of being helped by your employee Alexander J recently and I was not only impressed by his professional attitude but also with the clear intent of helpfulness that he displayed. Every staff member should be as capable and convivial as Alex was with me. Especially during 2020, I hope that your company, my Home Warranty company, is taking exceptional care to keep employees well and happy because it makes a difference when you love your job. It shows. Thank you
Sarah Penisten
4 years ago
Reply from Landmark Home Warranty
Dear Sarah, On behalf of the entire team, thank you so much for the 4 star review and testimony regarding your positive customer service experience with Landmark Home Warranty and Alexander! Your satisfaction is our number one priority and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. We agree! Alexander goes out of his way to provide excellent service, and your kind words really made his day. Thank you again for entrusting Landmark! We truly value your business and look forward to serving you in the future. Landmark Home Warranty
Dec. 11th, 2020
Sandra Booher Meridian, ID
I called to find out what was covered under a current home warranty that I acquired from the previous owner. I spoke with Fred and he was very helpful and I ended up purchasing a home warranty for 2 additional years as it covers all the systems in my house and that gives me piece of mind. The price was great also. thanks Fred and Landmark!
4 years ago
Reply from Landmark Home Warranty
Dear Ms. Booher, Thank you so much for the 5 star review and such positive testimony regarding your outstanding interaction with Landmark Home Warranty and Fred! Answering your coverage questions was extremely important to Fred, and he appreciated the opportunity to go above and beyond to ensure a stellar service experience. Landmark always strives to provide the most comprehensive coverage in the industry, and we are happy to serve as your home warranty provider. On behalf of Fred and the entire team, thank you again! We humbly look forward to serving you for years to come. Landmark Home Warranty
Dec. 11th, 2020
Daniel Cardenas ,
I very rarely write a reviews, however. Fred F is an amazing warranty specialist. Helpful, friendly, professional who took th. He had all the answers to questions I asked. Saved me money. And helped take care of an issue with a plumber that we are currently waiting on to come back and finish the job. I have a few times over the years thought about leaving Landmark, Fred definitely changed that.
4 years ago
Reply from Landmark Home Warranty
Dear Mr. Cardenas, Thank you so much for the 5 star review and providing such incredible testimony regarding your customer service experience with Landmark Home Warranty and Fred! Our top priority is your satisfaction, from the first call for service to the completed repair, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. Please know we have shared your rave review with Fred and he appreciated the opportunity to provide you with his personal assistance, and he loved the positive feedback. On behalf of the entire Landmark team, thank you again! We truly value your continued business and look forward to serving you in the future. Landmark Home Warranty
Dec. 18th, 2020
Cheryl Camp San Jose, CA
Renewed my residential home warranty with Landmark this week. Fred F helped me out. He quickly gave me the information I needed and it was great experience. I have had a Landmark warranty since I bought the home in 2015 and the company has been very prompt and helpful on the few occasions there have been issues.
4 years ago
helmar Martens The Colony, TX
I have been renewing my Home Warranty with Landmark Home Warranty for 9 years now. They offer great services are reliable and trustworthy. They have kind, respectful and highly qualified customer representatives like Fred F, who regularly provides friendly and knowledgeable customer service.
4 years ago
Reply from Landmark Home Warranty
Dear Mr. Martens, On behalf of the entire team, thank you so much for the 5 star review and providing such thoughtful testimony regarding your positive customer service experiences with Landmark Home Warranty and Fred! Customer satisfaction is our number one priority, and we sincerely appreciate your interest in all the wonderful services Landmark has to offer. We agree! Fred always goes out of his way to provide excellent customer service, and you kind words truly made his day. On behalf of Fred and the entire team, thank you again! We truly value your loyal business of 9 years and look forward to serving you in the future. Landmark Home Warranty
Nov. 19th, 2020
SHARON GABALDON Peoria, AZ
Fred F did an outstanding job! He is very thorough and professional and very helpful. He explained everything easily. We were referred to Landmark by Richard and Patricia Brown ..... they are very pleased with your service.
4 years ago
Sharon M Ogden, UT
We've had nothing but pleasant interactions with landmark. Fred F, was very patient with us as we decided what we wanted. He checked in with us each day as asked, answered all our questions and helped us know we were making a good choice in our home's coverage. Thanks Landmark!
Sharon M
4 years ago
Edward Gonzalez Pasadena, TX
This was the easiest process ever in renewing home warranty, Thank you so much Fred for being so professional and answering all my questions. Hopefully I will not need to use the services but love having peace of mind that our home is covered.
4 years ago
Katie Kinnaman Phoenix, AZ
I can't say enough good things about Landmark HW. As a homeowner and Realtor, I have used other companies in the past, but have NEVER found any that rise to the level of quality product or customer service. Brian K went above and beyond in order to take care of my clients, and it is awesome because he makes me look good! Thanks Landmark!
4 years ago
Patty Jones ,
I have had excellent coverage with Landmark over the last few years. I talked with representative Fred F who works for Landmark. After a thorough discussion, I renewed my contract with Landmark. Thank you Mr. F for your input and information with the questions I had.
4 years ago
Reply from Landmark Home Warranty
Dear Ms. Jones, Thank you so much for the 5 star review and such positive testimony regarding your outstanding service experiences with Landmark Home Warranty and Fred! Answering your questions and ensuring a seamless contract renewal was extremely important to Fred, and he appreciated the opportunity to offer his personal assistance to you. Landmark always strives to provide the most comprehensive coverage in the industry and best-in class service, and we truly value your continued business. On behalf of Fred and the entire team, thank you again! We humbly look forward to serving you in the future. Landmark Home Warranty
Aug. 7th, 2020
Ian Feldt Canby, OR
I've used Landmark in the past and have been relatively happy but on this occurrence I was not. I called about a clogged sewer line. They charged me 60 dollars and sent out a service provider who told me I had a clogged sewer line but were unable to do more. Thank you for telling me what I told you.
Update: I dealt with a very friendly and helpful customer service rep and I/we/they have resolved the issue.
4 years ago
Reply from Landmark Home Warranty
Dear Mr. Feldt, Thank you for bringing this information to our attention and allowing Landmark the opportunity to review your situation firsthand. Please know we truly value your business and we apologize for any frustration you may have encountered during your recent plumbing service experience. Our top priority is to provide a level of service that exceeds your expectations, and we are truly pleased that we were able to address your concerns and provide a positive resolution on your behalf. Thank you again for your consideration, and for being receptive to our call and efforts of assistance. We look forward to serving you in the future. Landmark Home Warranty
Apr. 6th, 2020
Heather S Boise, ID
1/2020 Called for water Softener service, ended up getting a water softener and a particle water heater covered. 2/2020 Washing machine needed service, but part was more than my 3 yr unit cost, Landmark delivered a brand new unit instead of fixing . Excellent service
4 years ago
Reply from Landmark Home Warranty
Dear Heather,
Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!
Sincerely,
Tiffany Nguyen
Customer Relations Manager
customerrelations@landmarkhw. com
Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!
Sincerely,
Tiffany Nguyen
Customer Relations Manager
customerrelations@landmarkhw. com
Feb. 27th, 2020
chris wallis Eugene, OR
I called Landmark for an upstairs leaking toilet. The response was quick and the work professionally well done.
I was worried that Landmark would be like one of those extended warranty places that do cars - take your money and make you jump through hoops for a repair. Quite the opposite was true. Very refreshing.
4 years ago
Reply from Landmark Home Warranty
Dear Chris,
Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Feb. 25th, 2020
Eddie Rios Ogden, UT
Superior coverage for home appliances and other tech devices. I have felt that the coverage was expansive for the price. I have not found a better deal and customer service is leaps and bounds better than all the other services combined. Will not ever change services. So happy with Landmark Home Warranty Services.
4 years ago
Reply from Landmark Home Warranty
Dear Eddie,
Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Feb. 7th, 2020
Richard Reed Midlothian, TX
I wholly appreciate the customer service representatives, who are genuine about serving and keeping our interests in perspective. We have had three items replaced now, a whole house heat pump system, an electric range oven, and a microwave and the arrangements made for replacement, including two check payment was 100 % correct.
4 years ago
Reply from Landmark Home Warranty
Dear Richard,
Thank you for the great review. We hope to continue providing you remarkable service. Please do not hesitate to reach out to us for any questions you may have.
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Thank you for the great review. We hope to continue providing you remarkable service. Please do not hesitate to reach out to us for any questions you may have.
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Feb. 4th, 2020
Bonnie J Lang Sierra Vista, AZ
We appreciate the fast service we had when the garage door opener stopped working. And then, we were very pleased that it was fully paid for by Landmark Home Warranty when it was determined that we needed a new replacement for the garage door opener. We are very happy we had the Home Warranty.
4 years ago
Reply from Landmark Home Warranty
Dear Bonnie,
We are happy to hear that we were able to provide you with 5-star service on your garage door request! We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!
Sincerely,
Tiffany Nguyen
Customer Relations Manager
We are happy to hear that we were able to provide you with 5-star service on your garage door request! We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Jan. 31st, 2020
Janet D Bartels Sierra Vista, AZ
Always fast, curteous and efficient. Just needed a seasonal check-up for the furnace. The company came in and were very informative. They even fixed a rattle that we told them about. Landmark is always fast and communicates well.
5 years ago
Reply from Landmark Home Warranty
Dear Janet,
We are pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!
Sincerely,
Tiffany Nguyen
Customer Relations Manager
We are pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Nov. 12th, 2018
gary myers
I have used the warranty twice, and the servicemen were excellent and did a great job
5 years ago Edited January 10, 2024
Reply from Landmark Home Warranty
Dear Gary,
We appreciate your feedback and thank you for the time you have taken to share it. We hope to continue to provide remarkable service for you and look forward to the opportunity to help you in the future! Please feel free to reach out to us for any of your home warranty needs.
Sincerely,
Tiffany Nguyen
Customer Relations Manager
We appreciate your feedback and thank you for the time you have taken to share it. We hope to continue to provide remarkable service for you and look forward to the opportunity to help you in the future! Please feel free to reach out to us for any of your home warranty needs.
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Nov. 26th, 2019
Leslie W. Fort Worth, TX
I’m not sure how to rate LMHW. The issue we had was mostly the vendor. They gave us a 4 hr window and an hr before the time frame was up, they cancelled and said “hopefully we can get to you on our next business day.” (This was Friday, would have been Monday- plumbing issue.) After I took off work to be there.
LMHW took 25 min of putting me hold to finally agree to refund our deductible, and said “sorry for the inconvenience.” Never did they try to find another vendor. I would have been majorly impressed if they would have found another vendor and paid after hours fees since it was their vendor who stood me up.
Their vendors fault, but their lack of assistance in a replacement was extremely discouraging.
5 years ago
Reply from Landmark Home Warranty
Dear Leslie,
Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear that you feel this way. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at with your property address.
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear that you feel this way. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at with your property address.
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Nov. 21st, 2019
Jennifer Sutton Lewisville, TX
I had a very pleasant experience talking to Karen in the sales department and getting set up for my new home warranty plan with Landmark Home Warranty. My plan goes into effect 11/29/19 so I haven't had a claim yet at this time.
5 years ago
Reply from Landmark Home Warranty
Dear Jennifer,
We appreciate your feedback and thank you for the time you have taken to share it. We hope to continue to provide remarkable service for you and look forward to the opportunity to help you in the future! Please feel free to reach out to us for any of your home warranty needs.
Sincerely,
Tiffany Nguyen
Customer Relations Manager
We appreciate your feedback and thank you for the time you have taken to share it. We hope to continue to provide remarkable service for you and look forward to the opportunity to help you in the future! Please feel free to reach out to us for any of your home warranty needs.
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Oct. 29th, 2019
Matthew Busse Eugene, OR
A recent interaction with Landmark Home Warranty has me wondering if they care about the customer. We needed our AC/heater inspected after moving into our new home. LHW wanted to charge double the normal fee since it would be heating and cooling, although it was a single unit. The company they contracted out forgot our appointment, rescheduled, then rescheduled us again because they double booked on us. LHW called to ask how the interaction with both themselves and the company went, I started to tell them but was then told to just fill out a survey they would send me. I did, giving both LHW and the AC company lower reviews. I expected I would receive another call to remedy the relationship, but instead received two emails asking to review LHW. So here it is.
5 years ago
Reply from Landmark Home Warranty
Dear Matthew,
Thank you for the time you have taken to provide us with your feedback. I am sorry to hear about your experience and would like to better address your concerns. I have sent you a direct e-mail so that we can discuss them in detail.
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Thank you for the time you have taken to provide us with your feedback. I am sorry to hear about your experience and would like to better address your concerns. I have sent you a direct e-mail so that we can discuss them in detail.
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Aug. 5th, 2019
Tom and Caroline Leonard Pine, AZ
We had excellent service and experiences with the maintenance people that were sent out. Our repairs were completed to our satisfaction and we were happy with the short turnaround from inspection to repair.
The folks at Landmark made sure everything was handled to our satisfaction.
5 years ago
Reply from Landmark Home Warranty
Dear Tom and Caroline,
Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Jul. 17th, 2019
JY Cypress, TX
Special pricing ending was the main deterrent from not purchasing. Price was slightly higher than Amazon HW. Representative was very professional and detailed which I really liked, but we had already pretty much made a decision prior to talking. Amazon gave me a lifetime price lock, covered my refrigerator in the garage at no additional cost, and price was better.
5 years ago
Reply from Landmark Home Warranty
Dear JY,
Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear that you feel this way. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at .
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear that you feel this way. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at .
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Jun. 18th, 2019
Gardenguy53 Hurricane, UT
I had a company to fix my swamp cooler. They replaced the water pump but they also said that the belt needed to be replaced and told me I could do that. I also had replacement pads but they did not offer to put them in. I was somewhat surprised that they didn't do more of the regular stuff on the inspection.
5 years ago
Reply from Landmark Home Warranty
Dear Homeowner,
Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Jan. 18th, 2019
Erick Lovett Phoenix, AZ
I am disappointed in landmark for contracting with AVA repair service. This repair shop has a careless and rude approach to customer service when discussing timeline services (knowing when a part will arrive, and how far out they book the appt when it happens to arrive at their shop). I am still waiting for a replacement part with no timeline given for receiving it or scheduling an appt for install. I have called landmark multiple times to ask if the part shipped and 3 phone calls later, the part apparently shipped to AVA last week April 17th. But Ava has nothing on file and won’t schedule an appt without the part. I will reconsider the home warranty service on May 2 nd, 2019 when I close on my new house.
5 years ago
Reply from Landmark Home Warranty
Dear Erick,
Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear about your experience with AVA repair service. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at .
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear about your experience with AVA repair service. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at .
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Apr. 26th, 2019
Nakeva Tilley Houston, TX
My experience has been excellent. From the over the phone customer service to the service technician. I received a follow up call and email to remind of something that I needed to decide on for my benefit and it was a bill that needed to be paid to Landmark.
5 years ago
Reply from Landmark Home Warranty
Dear Nakeva,
Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Jan. 18th, 2019
Ray H DeSoto, TX
Our heater was not working and I put in a request via email to Landmark Home Warranty for service. They scheduled a HVAC repair person to arrive within 3 hours of my request. The repair was completed within 30 minutes and our house is warm again!
5 years ago
Reply from Landmark Home Warranty
Dear Ray,
We are pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!
Sincerely,
Tiffany Nguyen
Customer Relations Manager
We are pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Jan. 3rd, 2019
William Arneson Fort Worth, TX
We moved into our home and had the plumbing back up into the shower. The plumbers was sent to assess the problem. They got here quickly and fixed the problem in under an hour. Cleaned up the area and was very polite. Awesome, polite, quick and very proficient at their job.
5 years ago
Reply from Landmark Home Warranty
Dear William,
We are pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!
Sincerely,
Tiffany Nguyen
Customer Relations Manager
We are pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Jan. 2nd, 2019
Ami Stein Boise, ID
A week after I purchased my home my furnace went out. Landmark was there for me and had it replaced within a week. The replacement was of high quality and good ratings. As a single mom and soul financial supporter for my two boys, Landmark provides the security I need to be confident in owning our home.
5 years ago
Reply from Landmark Home Warranty
Dear Ami,
Thank you for taking the time to share your feedback! We appreciate it and are happy to hear that you feel this way. We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Thank you for taking the time to share your feedback! We appreciate it and are happy to hear that you feel this way. We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Jan. 2nd, 2019
Jarrod Phillips
They were fairly responsive initially, but are unpleasant to talk to on the phone. It always feels combative, like they are upset that something is wrong with your home. They seem relieved if they don't have to do anything about a problem. Last contractor they sent was fairly unprofessional and I called to ask for them to send someone for a second opinion (I wanted the repair to be covered if they found a solution), and they refused, refused several times to let me talk to a supervisor, put me on hold 3 times for about 8 minutes and then said the supervisor was unavailable and would have to call me back.
5 years ago
Reply from Landmark Home Warranty
Dear Jarrod,
I am sorry to hear that you feel this way. Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I would like the opportunity to discuss your concerns in more detail to better address them. Please reach out to me directly at with your property address.
Sincerely,
Tiffany Nguyen
Customer Relations Manager
I am sorry to hear that you feel this way. Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I would like the opportunity to discuss your concerns in more detail to better address them. Please reach out to me directly at with your property address.
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Dec. 28th, 2018
Aimee Stacy Nampa, ID
A few weeks ago our garage door spring snapped in half and we were unable to access and park in our garage. We live in chilly Idaho winters so wanted a fix asap. We submitted our claim online and were good as new in less than one business day. Thanks Landmark!
6 years ago
Reply from Landmark Home Warranty
Dear Aimee,
We are pleased to hear that we have been able to service you in a timely manner for your garage door! We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!
Sincerely,
Tiffany Nguyen
Customer Relations Manager
We are pleased to hear that we have been able to service you in a timely manner for your garage door! We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Nov. 28th, 2018
Brianne S Dewey-Humboldt, AZ
We needed a plumber on a Sunday evening. Knowing we probably wouldn't get one Landmark still continued their efforts to try to find one. They found a company who came out first thing the next morning. They really saved the day.
6 years ago
Reply from Landmark Home Warranty
Dear Brianne,
Thank you for taking the time to share your feedback! We appreciate it and are happy to hear that you feel this way. We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Thank you for taking the time to share your feedback! We appreciate it and are happy to hear that you feel this way. We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Nov. 14th, 2018
Carol Grivetti Houston, TX
I have had several occasions to use Landmark's services. Each time, they have followed up along the way to be sure the contractor is performing timely and well. They have even helped me locate contractors for work outside of our agreement. A five star rating goes to this organization.
6 years ago
Reply from Landmark Home Warranty
Dear Carol,
Thank you for taking the time to share your feedback! We appreciate it and are happy to hear that you feel this way. We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Thank you for taking the time to share your feedback! We appreciate it and are happy to hear that you feel this way. We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Nov. 13th, 2018
