Landmark Home Warranty Reviews
7.2
Overall Score
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Cy TX
Just starting business with this company. Website let me create an account but glitched on adding card payment info. Called in and spoke with Samone S, she was professional, courteous, and competent! Samone was able to get my account sorted properly, in record time. Hopefully all my future transactions with this company will be handled as smoothly, she has set the bar for my expectations!
3 years ago
Reply from Landmark Home Warranty
Dear Cy, Thank you so much for the 5 star review regarding your customer service experiences with Landmark Home Warranty and Samone! It is our sincerest intent to provide swift yet precise service that exceeds your expectations, and we are overjoyed to hear that this has been your experience. Please know Samone loved the positive feedback, and she enjoyed providing you with her personal assistance. Thank you again for choosing Landmark! We truly value your business and look forward to serving you in the future. Landmark Home Warranty
Sep. 22nd, 2021
Review Source
Jonathan Rader Keller, TX
Just signed up for Landmark's service warranty and am impressed with the additional coverage they provide that other home warranty company's don't provide. I received an immediate phone call from Melinda G at Landmark who explained the coverage for the policy and the additional coverages they provide. Will definitely take advantage of these features.
3 years ago
Reply from Landmark Home Warranty
Dear Mr. Rader, Thank you so much for the 5 star review and providing such thoughtful testimony regarding your customer service experiences with Landmark Home Warranty and Melinda! Our number one priority is customer satisfaction, and your testimony and the value you find in the services we offer is exactly what we strive for. Please know Melinda loved the positive feedback, and she enjoyed providing you with her personal assistance. Thank you again for choosing Landmark! We truly value your business and look forward to serving you again. Landmark Home Warranty
Sep. 21st, 2021
carla Kellam
The best home warranty. I will recommend my family and friends to use this company. You guys Are the best! We had several problems with the house we bought here in Texas. One problem was the AC, water heater, food processor, subterranean termites, and the list goes on and on... BUT I am so glad I searched and tried to find the best Warranty company in the market, and I am very thankful to have Landmark. Their customer services are excellent, fast response, and very professional.
3 years ago Edited January 10, 2024
Reply from Landmark Home Warranty
Dear Ms. Kellam, On behalf of the entire team, thank you so much for the 5 stars and providing such amazing testimony regarding your customer service experiences with Landmark Home Warranty! Your satisfaction is our utmost priority and it is always our distinct pleasure to assist you with all your home warranty needs, and we love the positive feedback. Thank you again! We truly value your business and recommendations, and look forward to serving you in the future. Landmark Home Warranty
Sep. 8th, 2021
joeandann Frisco, TX
We were able to renew our contract with Landmark in a matter of seconds.
The young man that helped us, Alexander J, was very clear, very helpful, and
able to answer all of our questions plus he had a nice attitude as he helped us. It has been a pleasure to work with Landmark. We have had to have at least 3 different services done and each was done quickly and efficiently. They definitely know who to go to to get first rate service for us. . I believe this is the best Home Warranty
service we could ask for.
could have gotten. They are quick, pleasant, knowledgeable and AMAZING.
3 years ago
Reply from Landmark Home Warranty
Dear Joeandann, Thank you so much for the 5 star review regarding your excellent customer service experiences with Landmark Home Warranty and Alexander! Your satisfaction and providing a level of service that exceeds your expectations, is our number one priority and your testimony and the value you find in Landmark is everything we strive for as your home warranty provider. Please know Alexander, loved the positive feedback, and he enjoyed providing you with his personal assistance. Thank you again for choosing Landmark! We truly value your continued business and look forward to serving you in the future. Landmark Home Warranty
Aug. 30th, 2021
Review Source
Andrea Thomas Bellevue, WA
I have really enjoyed working with a landmark home warranty. They made signing up extremely easy during a chaotic time of buying a house for the first time, and at our first renewal they also sent out reminders that helped us make sure we didn’t lose coverage. We have use their services to help with our garage door, reeking, and more. Their customer service representatives are always kind and generous. I would highly recommend using landmark home warranty.
3 years ago Edited September 14, 2021
Reply from Landmark Home Warranty
Dear Ms. Thomas, Thank you so much for the 5 star review regarding your excellent customer service experiences with Landmark Home Warranty! Our top priority is your complete satisfaction and to make the process easy and hassle free, and we are happy to know how well the warranty process has worked for you. Thank you again for choosing Landmark! We truly value your continued business and recommendations and look forward to serving you in the future. Landmark Home Warranty
Aug. 30th, 2021
Review Source
almo cambra
Landmark Home Warranty has been very good to work with in all areas of service. They have been prompt in responding to my service requests and very polite and professional on our telephone conversations.
Cynthia F handled our current renewal processes In a very friendly and outstanding manner. She was easy to talk to and very polite in our conversation.
She, in my opinion , is a great asset for your company and extremely valuable for personal relations with your customers.
She is a Blessing
Mr. Al Cambra
3 years ago
Reply from Landmark Home Warranty
Dear Mr. Cambra, Thank you so much for the 5 star review and providing such positive remarks regarding your excellent customer service experiences with Landmark Home Warranty and Cynthia! Your satisfaction and providing a level of service that exceeds your expectations, is our number one priority and your testimony and the value you find in Landmark is everything we strive for as your home warranty provider. Please know we have shared your comments with Cynthia and she truly appreciates the opportunity to go the extra mile on your behalf and was humbled by your commendation. Thank you again for the opportunity! We truly value your business and look forward to serving you in the future. Landmark Home Warranty
Aug. 16th, 2021
David Sumners Austin, TX
Besides having the best competitive rates I can get hold of a real human on the phone quickly and not have to go through a huge menu of pushing buttons forever and then be on hold forever, very quick service. My phone rep was Paul C, he resolved my issue rapidly and to my satisfaction. I've had a number of different home warranty's, Landmark is the best !
3 years ago Edited September 14, 2021
Reply from Landmark Home Warranty
Dear Mr. Sumners, Thank you so much for the 5 star review and sharing such positive testimony regarding your customer service experiences with Landmark Home Warranty and Paul! We strive to provide the most comprehensive coverage in the industry and best-in-class service, and we are ecstatic that you have chosen Landmark as your home warranty provider over the last 4 years. Please know your review made Paul's day, and he appreciated the opportunity to help and the positive recognition. Thank you again for choosing Landmark! We truly value your continued business and look forward to serving you in the future. Landmark Home Warranty
Aug. 11th, 2021
Juli Maloney Los Angeles, CA
Landmark Home Warranty has been amazing. When inquiring about the product approximately 2 years ago, we spoke to a representative who was extremely knowledgeable. She answered our questions honestly with no pressure to join. She walked us through the process and even followed up to see how things were going. Since then, we have had to file to request orders. Both repairs were completed quickly at no additional cost over the minimal service fee discussed with us at signing. I highly recommend Landmark Home Warranty for their customer service and peace of mind.
3 years ago Edited July 13, 2022
Reply from Landmark Home Warranty
Dear Ms. Maloney, Thank you so much for the 5 star review and sharing such thoughtful testimony regarding your customer service experiences with Landmark Home Warranty and Cynthia! We are so happy that you found ease creating your warranty plan and we are overjoyed with the opportunity to assist with all your home warranty and home service needs. We have also shared your rave review with Cynthia, and she is extremely grateful for the positive recognition, and loved having the opportunity to personally assist you. Thank you again for the opportunity! We truly value your business and look forward to serving you in the future. Landmark Home Warranty
Jul. 12th, 2021
E. C. Harris Norwalk, CA
Trying to renew my warranty on Landmark's website and it just wasn't working. Called in to the number provided and spoke with Alexander Jacobs. In under three minutes he understood my issue, fixed it and got me on a renewal plan.
IMHO Landmark needs to upgrade their web page and give Alexander Jacobs a FAT raise, coffee of his choosing and whatever his favorite donut might be.
3 years ago
Reply from Landmark Home Warranty
Dear E.C. Harris, On behalf of the entire team, thank you so much for the 5 star review and providing such positive remarks regarding your customer service experiences with Landmark Home Warranty and Alexander! Our top priority is to provide a level of service that exceeds your expectations, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. Please know your review made Alexander's day, and he appreciated the opportunity to help and the positive recognition. Thank you again for choosing Landmark! We truly value your business and look forward to serving you in the future. Landmark Home Warranty
Jul. 13th, 2021
Deb Fransen Mesa, AZ
I have not had the opportunity to use the service but the customer service representative to sign up for the Warranty is top notch. Alex answered the phone right away, I was not put on hold and then proceeded to answer my questions. I am looking forward to placing a work order when the need arises. I am hopeful that I will receive the same prompt and efficient service. Thank you Landmark and Alex.
3 years ago
Reply from Landmark Home Warranty
Dear Ms. Fransen, Thank you so much for the 5 star review regarding your customer service experiences with Landmark Home Warranty! Our top priority is to provide a level of service that exceeds your expectations, and it is always our most distinct pleasure to assist you with all your home warranty and home service needs. Please know your review made Alex's day, and he appreciated the opportunity to help and the positive recognition. On behalf the entire Landmark team, thank you again! We truly value your business and look forward to serving you in the future. Landmark Home Warranty
Jun. 30th, 2021
Brad Willis Phoenix, AZ
Best things about Landmark:
I have been treated respectfully the few times service has been needed. Customer service has always been friendly and promptly notified service providers of my needs. Renewal process is amazingly simple and quick! Alexander J has handled my last couple of renewals and he is always friendly and knowledgeable about my policy/contract. Thanks Alex!
I've only had a few service needs and Landmark has been great about handling them quickly. Thank you!
3 years ago
Reply from Landmark Home Warranty
Dear Mr. Willis, Thank you so much for the 5 star review regarding your customer service experiences with Landmark Home Warranty and Alex! Ensuring quality repairs are completed by knowledgeable and friendly professionals is exactly what we strive for, and we appreciate your thoughtful testimony and the opportunity to assist you. We have also shared your kind review with Alex and you really made his day. On behalf of the entire team, thank you for entrusting Landmark! We truly value your business and look forward to serving again. Landmark Home Warranty
Jul. 1st, 2021
Central Oregon GMA Bend, OR
After a not so great experience with another company who we had been with for almost 30 years our last technician recommended Landmark. As we have a new rental and did not want to continue with our former company we called and spoke to Alex. What a difference! Knowledgeable, professional, friendly, fast, and thorough, that's what we got, We signed up for the new property and will be switching over our primary residence as soon as the old contract expires. Thank you Alex and Landmark!
3 years ago
Reply from Landmark Home Warranty
Dear Central Oregon GMA, Thank you so much for the 5 star review and sharing such wonderful remarks regarding your excellent customer service experiences with Landmark Home Warranty and Alex! We are so happy that you found ease creating your warranty plan and we are overjoyed with the opportunity to assist with all your home warranty and home services needs. We agree! Alex goes above and beyond, and truly embodies the caliber of service Landmark strives to provide. Thank you again for the opportunity! We truly value your business and look forward to serving you in the future. Landmark Home Warranty
Jun. 23rd, 2021
Elizabeth Raebel Apache Junction, AZ
I called Landmark and spoke to Alex J. I was concerned being new to Arizona about things going wrong and insurance to cover them. He explained the products to me and gave me all the prices so I could understand what it was going to cost me. He also explained the 30 day grace period if I change my mind. I greatly appreciated his professionalism and help. Due to this I purchased the plan. Thank you Alex.
3 years ago
Reply from Landmark Home Warranty
Dear Ms. Raebel, Thank you so much for the 5 star review regarding your customer service experiences with Landmark Home Warranty and Alex! Our top priority is your satisfaction and to ensure the process is hassle free, and it makes us extremely happy to know how well this has worked for you. We agree, Alex is professional and he enjoyed providing you with his personal assistance and loved the positive feedback. On behalf of the entire team, thank you again for choosing Landmark! We truly value your business and look forward to serving you in the future. Landmark Home Warranty
Jun. 4th, 2021
Miranda Harrington Kuna, ID
Landmark has always had great customer service with me. Alexander J's just helped me make my annual payment and the entire conversation took less than 2 minutes. Everyone with Landmark has always been very professional and passionate about helping in any way they can. Even when I've had questions about something that isn't covered in my plan, they don't hesitate to refer me to one of their trusted contractors.
3 years ago
Reply from Landmark Home Warranty
Dear Ms. Harrington, Thank you so much for the 5 star review and wonderful remarks regarding your customer service experiences with Landmark Home Warranty! Your peace of mind and providing quality service is our top priority and we are happy to hear about your outstanding experiences. Please know we have also shared your review with Alexander, and you really made his day. On behalf of the entire team, thank you again! We truly value your continued business and look forward to serving you in the future. Landmark Home Warranty
Jun. 1st, 2021
David Marshall Argyle, TX
We just now decided to initiate a Landmark Home Warranty and we completed the process of purchasing our policy, effective 30 days hence. We contacted Landmark by phone once we were on the website, in order to ask a couple of questions. The representative, Paul C., was extremely helpful, professional, and efficient. We very much appreciate his courteous assistance with making our final decisions. All in all, the process was easy to understand and the personal response was very supportive and explanatory. Thank you!
3 years ago
Reply from Landmark Home Warranty
Dear Mr. Marshall, Thank you so much for the 5 star review and providing such thoughtful testimony regarding your customer service experiences with Landmark Home Warranty and Paul! We are so happy that you found ease creating your warranty plan and we are pleased with the opportunity to assist with all your home warranty and home services needs. We agree! Paul is very helpful, and your positive feedback and kind words really made his day. Thank you again for choosing Landmark! We truly value your business and look forward to serving you in the future. Landmark Home Warranty
May. 20th, 2021
Amy Conine Argyle, TX
It was time to renew our home warranty, and Scott P. made it easy and fast. I had spoken with him last week regarding the price. I needed time to get approval for the renewal, and he made the notes on our file and gave me a direct line to call. The call to renew only took minutes because of his forethought and efficiency. I appreciate the convenience and the desire to value our time.
3 years ago
Reply from Landmark Home Warranty
Dear Ms. Conine, Thank you so much for the 5 star review and sharing such thoughtful testimony regarding your customer service experiences with Landmark Home Warranty and Scott! Customer satisfaction is at the forefront of our priorities, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. We absolutely love the positive feedback and always appreciate the opportunity to help. Please know we have shared your comments with Scott, and he truly appreciates the opportunity to go the extra mile on your behalf and was humbled by your commendation. Thank you again for choosing Landmark! We truly value your continued business and look forward to serving you in the future. Landmark Home Warranty
May. 13th, 2021
Todd Rodenberg Las Vegas, NV
I just purchased my policy (so I do not have any claim experience). However, the sales process was excellent. Our salesperson, Melinda, was nice and not high pressure or aggressive, Melinda and the other salespeople were excellent at answering questions and they were forthcoming with a copy of the contract in advance (all unlike many of the competition).
3 years ago
Reply from Landmark Home Warranty
Dear Mr. Rodenberg, Thank you so much for the 5 star review and amazing testimony regarding your customer service experience with Landmark Home Warranty and Melinda! We continuously strive to provide top of the line service performed by friendly professionals and we are thrilled to hear about your experiences and appreciate the opportunity to serve as your home warranty provider. Please know we have also shared your remarks with Melinda and you really made her day. On behalf of the entire team, welcome to Landmark! We truly value your business and look forward to serving you in the future. Landmark Home Warranty
May. 5th, 2021
Brianne V West Linn, OR
We purchased our home in 2020 and the sellers added Landmark warranty for us. We didn't think much of it until July 2020 when our central AC went out. This coverage saved us thousands of dollars. We had superior service from Landmark throughout the entire ordeal. Just now, I went to renew and had the pleasure of working with Michelle H. She was fantastic fantastic and answered all of my questions. We have already referred close friends and will continue to share how thrilled we are with Landmark.
3 years ago
Reply from Landmark Home Warranty
Dear Brianne V., Thank you so much for the 5 star review and sharing such positive testimony regarding your customer service experiences with Landmark Home Warranty and Michelle! Our top priority is your satisfaction, from the first call for service to the completed repair, and we love the positive feedback and always appreciate the opportunity to help. Please know we have also shared your review with Michelle and your kind words really made her day. On behalf of the entire team, thank you for entrusting Landmark! We truly value your business and look forward to serving you again. Landmark Home Warranty
Apr. 22nd, 2021
Susan E Rector ,
Fortunately we have not had any mishaps that would require the use of our policy. However the renewal date arrived and I had decided continuing the policy and wanted the best price I could get for the upcoming year. When I called I spoke with Fred F. who worked with me addressing this. He was professional, polite, patient and answered all my questions and addressed any concerns I had. Given this experience I will continue into the future my policy with Landmark . Thank you Fred.
3 years ago
Reply from Landmark Home Warranty
Dear Ms. Rector, Thank you so much for providing Landmark Home Warranty with a 5 star review and such thoughtful testimony regarding your customer service experiences with Fred! Our number one priority is your satisfaction with all your home warranty and home services needs, and we love the positive feedback and always appreciate the opportunity to help.
Answering your questions and ensuring a seamless contract renewal was extremely important to Fred, and he enjoyed providing you with his personal assistance. On behalf of the entire team, thank you again for choosing Landmark! We truly value your continued business and look forward to serving you in the future. Landmark Home Warranty
Answering your questions and ensuring a seamless contract renewal was extremely important to Fred, and he enjoyed providing you with his personal assistance. On behalf of the entire team, thank you again for choosing Landmark! We truly value your continued business and look forward to serving you in the future. Landmark Home Warranty
Apr. 5th, 2021
Tom Salt Lake City, UT
Called to renew my home warranty for another year. The online system was not accepting the coupon code to waive the monthly payment processing fee. I called and talked to Fred F. and he knew exactly what I was talking about, asked the right questions, and got everything settled. In total I was on the phone for less than three minutes and am happy about the outcome.
3 years ago
Reply from Landmark Home Warranty
Dear Tom, Thank you so much for the 5 star review and providing such thoughtful testimony regarding your customer service experiences with Landmark Home Warranty and Fred! Our top priority is your satisfaction and to make the process hassle free, and we are happy to hear this has been your experience. Please know, ensuring a seamless contract renewal was extremely important to Fred, and he appreciated the opportunity to offer his personal assistance to you. On behalf the entire Landmark team, thank you again! We truly value your continued business and look forward to serving you in the future. Landmark Home Warranty
Mar. 24th, 2021
Diane Jimenez San Antonio, TX
My representative, Christopher, assisted me in interpreting my new contract, my decision to wait on the pool motor until the aesthetics of the pool are fixed. I had recently needed someone for my washing machine and I had given the repair person the $70 fee. It is not the way Landmark handles their claims. The fee is to the company after the work is done. Landmark is a reputable company in San Antonio, unlike some of the other companies I have used, Choice Warranty and American Home Shield. Thank you Christopher.
3 years ago
Reply from Landmark Home Warranty
Dear Ms, Jimenez, Thank you so much for providing Landmark Home Warranty with a 5 star review and such positive remarks regarding your customer service experiences with Landmark and Christopher! We strive to provide the most comprehensive coverage in the industry and best-in-class service, and we are ecstatic that you have chosen Landmark as your home warranty provider. Please know Christopher really enjoyed speaking with you and offering his personal assistance. On behalf of the entire team, thank you again for entrusting Landmark with all your home warranty and home services needs! We truly value your continued business and look forward to serving you in the future. Landmark Home Warranty
Mar. 25th, 2021
Heidi V Las Vegas, NV
Home warranty policy offers are hitting my email several times a month. I ignored them because everyone I spoke with had bad experiences with those companies.
My son recommended enrolling in a Landmark. He has used them for years and was always happy with their service. I didn't realize how inexpensive the insurance was. I took a fully-loaded policy, and the representative, Alexander J. was wonderful. Alexander helped me set up an automatic withdrawal when my computer was acting up.
3 years ago
Reply from Landmark Home Warranty
Dear Heidi V, Thank you so much for the 5 star review and sharing such thoughtful testimony regarding your sales service experiences with Landmark Home Warranty and Alexander! We strive to provide the most comprehensive coverage in the industry and best-in-class service, and we are ecstatic that you have chosen Landmark as your home warranty provider. Please know Alexander loved the positive feedback, and he enjoyed providing you with his personal assistance. Thank you again for choosing Landmark! We truly value your business and look forward to serving you in the future. Landmark Home Warranty
Mar. 10th, 2021
Jeff Dieckman ,
This is my 2nd year with landmark but so far I'm pleased with the customer service. I am constantly moving at work 6 days a week and don't have much time to take care of things I need to. I was on hold for a split second before I got a representative, when I spoke with him he explained my questions fully in detail and was quick with handling my renewal. Definitely satisfied. You da man Fred F.
3 years ago
Reply from Landmark Home Warranty
Dear Mr. Dieckman, Thank you for the 5 star review regarding your customer service experiences with Landmark Home Warranty and Fred! It is always our most distinct pleasure to provide you with service that exceeds your expectations, and we are extremely happy that this has been your experience. Please know we have shared your comments with Fred, and he truly appreciated the opportunity to offer his personal assistance and was humbled by your wonderful feedback. Thank you again for choosing Landmark! We truly value your business and look forward to serving you in the future. Landmark Home Warranty
Mar. 3rd, 2021
Morgan ,
Fred F. was spectacular on the phone from start to finish. I called him agitated and semi-aggressive (which I hate doing to customer service reps as I know it’s not their fault). He was very patient, kind, and helpful with me and easily guided me through the steps I needed to take going forward. If I ever call back in for customer service (I mainly use the online feature) I would definitely want to use Fred as it is apparent that he cares about helping others.
3 years ago
Reply from Landmark Home Warranty
Dear Morgan, Thank you so much for providing Landmark Home Warranty with a 5 star review and such thoughtful testimony regarding your customer service experiences with Fred! Our number one priority is your satisfaction with all your home warranty and home services needs, and we love the positive feedback and always appreciate the opportunity to help. Please know your situation was extremely important to Fred and he enjoyed providing his personal assistance to ensure positive resolution. On behalf of the entire team, thank you again for choosing Landmark! We truly value your business and look forward to serving you in the future. Landmark Home Warranty
Feb. 25th, 2021
Joseph Giacopelli ,
Marcus J. was excellent in understanding my concerns. He was professional, very helpful & courteous. Marcus is a great representative for your company.
Marcus expedited the review process to the next level. I will let you know if they will respond in a timely and fair matter; as did Marcus.
The 3 stars given below is because I am still awaiting end result.
3 years ago
Reply from Landmark Home Warranty
Dear Mr. Giacopelli, Thank you so much for the 5 star review and testimony regarding your outstanding service experience with Landmark Home Warranty and Marcus! Your satisfaction is our number one priority, and we love the positive feedback and always appreciate the opportunity to help. Please know we have shared your comments with Marcus and he truly appreciates the opportunity to go the extra mile on your behalf and was humbled by your commendation. Thank you again for choosing Landmark! We truly value your continued business and look forward to serving you in the future. Landmark Home Warranty
Feb. 19th, 2021
Trek Fitzgerald Las Vegas, NV
While researching home warranty plans your coverage options were the only ones laid out in an easy to read format.....everything made sense without having to read all the fine print....simple, concise and to the point.
You're "local" and I like to support local business.
Heidi S made our 1st experience with customer service a breeze and took away all the apprehension I had ....GREAT customer service after the sale.
3 years ago
Reply from Landmark Home Warranty
Dear Mr. Fitzgerald, Thank you so much for the 5 star review and providing such positive testimony regarding your customer service experiences with Landmark Home Warranty and Heidi! Our top priority is your satisfaction and providing a hassle-free warranty experience, and it is always our most distinct pleasure to assist you with all your home warranty and home service needs. Please know we have shared your rave review with Heidi, and your kinds words for a job well done really made her day. On behalf of the entire Landmark team, thank you again! We truly value your business and look forward to serving you again. Landmark Home Warranty
Feb. 11th, 2021
Vinod Ramadurai Round Rock, TX
Ive heard about Landmark's great customer service. had the pleasure of talking with Melinda G who walked me through the various benefits of signing of with Landmark and some of the differentiation with respect to the competition. easy to talk with, not pushy and patient were some her key virtues. I just signed on, so lets see how the service is when something breaks.
3 years ago
Reply from Landmark Home Warranty
Dear Mr. Ramadurai, Thank you so much for 5 star review and providing such thoughtful testimony regarding your sales experiences with Landmark Home Warranty and Melinda! Our top priority is your satisfaction and to provide the most comprehensive coverage in the industry, and we love the positive feedback. Please know Melinda enjoyed speaking with you and offering her personal assistance. Thank you again for choosing Landmark for all your home warranty and home service needs! We truly value your business and look forward to serving you in the future. Landmark Home Warranty
Feb. 3rd, 2021
Terry Yuma, AZ
Fred F was Landmark's phone representative.
We needed to renew and upgrade our one year old home warranty contract.
Fred was very efficient, and was able to totally satisfy my situation in a matter of a few minutes.
I now have a renewed and upgraded contract which was e-mailed to me.
Fred was very courteous, and was able to quickly answer all of our questions.
Thank you Fred
Terry and Marcia Lund
4 years ago
Reply from Landmark Home Warranty
Dear Mr. and Mrs. Lund, Thank you so much for the 5 star review and providing such positive feedback regarding your customer service experience with Landmark Home Warranty and Fred! Our top priority is to provide a level of service that exceeds your expectations, and we loving hearing about your experience. We agree! Fred is efficient and courteous and your kind review really made his day. On behalf of the entire team, thank you again for choosing Landmark! We truly value your continued business and look forward to serving you again. Landmark Home Warranty
Dec. 4th, 2020
Kenneth Glifort Sandy, UT
Landmark: Responsive; easy to setup any service needs. Sends out good vendors for any work/preventive care. Appreciate Landmark's support of seasonal preventive maintenance checks.
On phone today: received excellent service from Alexander J - Pleasant, efficient, clear response to inquiry; ensured I was offered applicable discount/incentive on renewal of policy
4 years ago
Reply from Landmark Home Warranty
Dear Kenneth, Thank you so much for the 5 star review and providing such amazing testimony regarding your excellent customer service experiences with Landmark Home Warranty and Alexander! Your satisfaction is our top priority, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. We agree! Alexander is friendly and efficient, and he loved the positive feedback and also the opportunity to provide you with his personal assistance. On behalf of the entire Landmark team, thank you again! We truly value your business and look forward to serving you again. Landmark Home Warranty
Nov. 17th, 2020
Erin Abel San Marcos, TX
I have had previous dealings with other home warranty companies, but they do not compare (AT ALL) to Landmark. Keanna C (my service rep) was AMAZING! She had answers to all my questions, found the plan that best suited my needs, and was just great to talk to overall! Landmark's prices, length of contract, and waiting period for coverage were all better that the previous home warranty companies that I have bought from. I highly recommend Landmark - and Keanna!
4 years ago
john quintero Yuma, AZ
Tricia D, wow, where did you find her. Landmark needs more personal like Tricia. She answered all my questions about Landmarks customer service problems (out sourced call) . In short, Tricia is very KNOWLEDGEABLE, COURTEOUS AND KNOWS "CUSTOMER SERVICE" AND WHAT CUSTOMER NEEDS. GIVE HER A RAISE OR I WILL HIRE HER TO WORK FOR ME. THANK YOU TRICIA, GOD BLESS.
4 years ago
Casey Compernolle Tucson, AZ
What makes the difference is customer service. I spoke with Shannon - who was polite, personable, a quick study and knew exactly what department I had to speak with to get the best extension of my current warranty. Then, Frank F connected with me and solved my real estate sale issue extending the warranty and providing me with needed paperwork in minutes! Fast, efficient, personable - a million thanks to these 2 individuals.
4 years ago
Maggie Austin, TX
I have had Landmark HW for five years now. I have recouped my investment every year. There is always something to fix around the house. We have had nothing but a great experience every time we needed to have a repair taken care of. I just renewed my policy and a nice young gentleman helped me. His name is Alexander J. What a delight! Professional and friendly - provided an excellent service. Than you Alex.
4 years ago
Dennis Kimberlin Phoenix, AZ
I have Landmark Home Warranties on two of my homes. I have had them fix several appliances with always perfect results. They only work with top notch repair companies and have never had any significant problems or issues to date. Landmark is very professional and care about good service. Great company and I highly recommend them for your home protection.
4 years ago
Reply from Landmark Home Warranty
Dennis,
Thank you for taking the time to rate and review us! We are happy to be able to assist you in a timely manner. We are also pleased to know we have been able to bring you a peace of mind when it comes to your home. Please do not hesistate to reach out to us if you ever need!
Thank you,
Tiffany Nguyen
Customer Relations Manager
Thank you for taking the time to rate and review us! We are happy to be able to assist you in a timely manner. We are also pleased to know we have been able to bring you a peace of mind when it comes to your home. Please do not hesistate to reach out to us if you ever need!
Thank you,
Tiffany Nguyen
Customer Relations Manager
Feb. 1st, 2018
Joel Gonzales Killeen, TX
I called Landmark for the first time, night before last. Yesterday afternoon a technician was at our home to look into the problem with our AC system. Even though this particular tech did not find a problem, he told us to call them again should the noise return. Last night we called and left a voice message with the contractor. The owner (AirMax) and another technician came today, reported that the outside unit motor was going out. They contacted Landmark and the repair was completed by noon. Outstanding!
5 years ago
Reply from Landmark Home Warranty
Dear Joel,
We appreciate your feedback and thank you for the time you have taken to share it. We hope to continue to provide remarkable service for you and look forward to the opportunity to help you in the future! Please feel free to reach out to us for any of your home warranty needs.
Sincerely,
Tiffany Nguyen
Customer Relations Manager
We appreciate your feedback and thank you for the time you have taken to share it. We hope to continue to provide remarkable service for you and look forward to the opportunity to help you in the future! Please feel free to reach out to us for any of your home warranty needs.
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Dec. 4th, 2019
Chuck Saint George, UT
Our electric water heater started leaking. I called Landmark & they had a plumber out the next day to evaluate the situation. Plumber determined we needed a new water heater.
With in two days the plumber showed up with a new water heater & installed it. There was some question as to whether I needed a new expansion tank (I already had one). I ended up paying $150 for a new expansion tank & new flexible water lines.
Overall we were satisfied with the workmanship & timeliness of the replacement.
5 years ago
Reply from Landmark Home Warranty
Dear Chuck,
We appreciate your feedback and thank you for the time you have taken to share it. We hope to continue to provide remarkable service for you and look forward to the opportunity to help you in the future! Please feel free to reach out to us for any of your home warranty needs.
Sincerely,
Tiffany Nguyen
Customer Relations Manager
We appreciate your feedback and thank you for the time you have taken to share it. We hope to continue to provide remarkable service for you and look forward to the opportunity to help you in the future! Please feel free to reach out to us for any of your home warranty needs.
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Nov. 11th, 2019
Ronald Galati Sandy, UT
My latest experience with Landmark Home Warranty was several weeks ago. My dishwasher stopped working. I thought it was an easy fix as the control panel stopped working. I figured it was just a short or even a blown fuse, easily fixable but as it turned out it was something more serious. Instead of repairing it, Landmark just bought me a new dishwasher. No muss, no fuss. A week after I originally called in the problem, I had a new dishwasher delivered to my door. You just can't beat that kind of service. I would recommend Landmark Home Warranty to anyone who owns their own home.
5 years ago
Reply from Landmark Home Warranty
Dear Ronald,
We appreciate your feedback and thank you for the time you have taken to share it. We hope to continue to provide remarkable service for you and look forward to the opportunity to help you in the future! Please feel free to reach out to us for any of your home warranty needs.
Sincerely,
Tiffany Nguyen
Customer Relations Manager
We appreciate your feedback and thank you for the time you have taken to share it. We hope to continue to provide remarkable service for you and look forward to the opportunity to help you in the future! Please feel free to reach out to us for any of your home warranty needs.
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Nov. 7th, 2019
David Portland, OR
When my HVAC system quit working, I received immediate response from Landmark; got an appointment with a repairman; and he came and quickly found the problem and resolved it. I was new to Landmark and expected to receive some pushback about the claim, but there was none of that. Everyone was professional and focused on getting my claim started and then completed.
5 years ago
Reply from Landmark Home Warranty
Dear David,
Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Oct. 8th, 2019
Bill M League City, TX
I have had Landmark Home Warranty for over 3 years. In that time I have had a/c issues, fridge issues, dryer, dishwasher and microwave issues, and a slow draining sink that was surprisingly covered. EVERY service was quick, courteous, easy to initiate and get completed. The quality of the contractors for service was much better than a neighbor's other home warranty company's contractors. A big plus is their price has only gone up a minor amount unlike other warranty services that have significant increases each year.
5 years ago
Reply from Landmark Home Warranty
Dear Bill,
Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Sep. 18th, 2019
Patricia Turpen Prescott Valley, AZ
I was impressed with the response I got when the fan assembly went out on our air conditioner. They had someone at our house in an 18 hour turn around. Originally, a company that is based 90 miles away was called and they could not respond in less than four days (the city they were coming from was in triple digits and so they were very busy. I called the company and spoke to a service person, and she was able to locate a company here locally that came to our home four hours later. I was very pleased.
5 years ago
Reply from Landmark Home Warranty
Dear Patricia,
Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Aug. 1st, 2019
Kaci Nampa, ID
We purchased our home in January and were fortunate to negotiate a home warranty with the seller. We were a little apprehensive as we had no input on the provider, but we lucked out with getting Landmark Home Warranty. Fortunately we have only needed their services once, but they were very fast and the customer service was awesome! I highly recommend them.
5 years ago
Reply from Landmark Home Warranty
Dear Kaci,
Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Jul. 11th, 2019
Robert Lazzarini Lake Havasu City, AZ
Within 2 weeks of moving into our new house we had a dishwasher issue, a microwave that was brand new with the tags, book ,and plastic still on it, break and had to be replaced. Those were done in 2 days. The A/C unit went out shortly after that and was repaired in a week due to parts being ordered. In all cases we were treated very well and as quickly as possible. Honestly in my opinion you wont find a better warranty or adjusters than Landmark Home Warranty.
Robert Lazzarini
5 years ago
Reply from Landmark Home Warranty
Dear Robert,
We are pleased to hear that we have been able to provide you with timely services for your home! Thank you for the time you have taken to share your feedback. We greatly appreciate it!
Sincerely,
Tiffany Nguyen
Customer Relations Manager
We are pleased to hear that we have been able to provide you with timely services for your home! Thank you for the time you have taken to share your feedback. We greatly appreciate it!
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Jul. 16th, 2019
Bob Lomassaro Henderson, NV
Our realtor suggested Landmark when we bought our new home based on his experience with previous customers. I'm glad we took his advise. We already used the service several times over the last year, plus used them to re-key the front door when we moved in. They are easy to work with, cover everything in our plan as described and usually get a tech out to the house as fast as the same day called. They stay in touch throughout the repair to make sure its done right and we are satisfied. I plan to renew again.
5 years ago
Reply from Landmark Home Warranty
Dear Bob Lomassaro,
We are pleased to hear that we have been able to service you in a timely manner! We are glad to see that our agents and contractors have been able to provide you with 5-star service! We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!
Sincerely,
Cheyenne Rapier
Customer Relations Manager
We are pleased to hear that we have been able to service you in a timely manner! We are glad to see that our agents and contractors have been able to provide you with 5-star service! We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!
Sincerely,
Cheyenne Rapier
Customer Relations Manager
Mar. 22nd, 2019
Beth McQueen
Promptness & professionalism whenever we have had an appliance need repairs. Sometimes they haveveven had to replace an appliance such as our refrigerator and their customer service personnel have been courteous and professional throughout the entire process. If we have have a bad experience with a company they sent out, we give them a review and they don't have that company on their roster anymore. They listen!
5 years ago
Daisy Anderson
I have been with Landmark Home Warranty personally for over 5 years!! I'm a realtor, so I also suggest them to my clients. The support and service we have all recieved in that time is outstanding!! I just had part of their support team Tricia Dorsett help me with finding a vendor in a rural area. Her response was timely and my new buyers were thrilled!!! Landmark makes me look good because my clients feel good about their choice of warranty companies!! Landmark rocks it!!!
6 years ago Edited September 14, 2021
Reply from Landmark Home Warranty
Dear Daisy,
Thank you for taking the time to share your feedback! We appreciate it and are happy to hear that you feel this way and that we were able to service your garage door in a timely manner! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Thank you for taking the time to share your feedback! We appreciate it and are happy to hear that you feel this way and that we were able to service your garage door in a timely manner! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Oct. 25th, 2018
Jacquelyn Crosby, TX
After researching several home warranty companies when we purchased our new home we felt like Landmark had the best reviews and so far we're very happy with our choice. About a month after moving in our hot water went out. We contacted Landmark who found a company to complete the service. I was worried it would take a while off going back and forth between the companies to approve the fixes, however, we were able to receive our new water heater during the same initial visit without any hassle!
6 years ago
Reply from Landmark Home Warranty
Dear Jacquelyn,
Thank you for taking the time to share your feedback! We appreciate it and are happy to hear that you feel this way. We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Thank you for taking the time to share your feedback! We appreciate it and are happy to hear that you feel this way. We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Oct. 23rd, 2018
Kendra Mesa, AZ
My Landmark home warranty has save me hundreds of dollars over the past two years. So far, it has helped me repair my kitchen appliances, pool motor, and a ceiling fan. Each claim has been handled quickly and professionally. Landmark also calls after each claim is resolved to make sure the service was to my satisfaction.
I’m very glad I purchased this warranty when I bought my home.
6 years ago
Reply from Landmark Home Warranty
Kendra,
Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way. We are here to provide you with a peace of mind for your home. We are glad to hear that we have been able to service you on these units. We are pleased to hear that we have been able to service you in a timely manner! Please do not hesitate to reach out to us for any of your home warranty needs.
Thank You,
Cheyenne Rapier
Customer Relations Manager
Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way. We are here to provide you with a peace of mind for your home. We are glad to hear that we have been able to service you on these units. We are pleased to hear that we have been able to service you in a timely manner! Please do not hesitate to reach out to us for any of your home warranty needs.
Thank You,
Cheyenne Rapier
Customer Relations Manager
Sep. 24th, 2018
Brooke lund Mapleton, UT
We bought an older home and have found several issues that were not disclosed. We purchased a home warranty plan and it has certainly been a benefit for us as we have had to use it several times. Landmark has been wonderful. Always had a friendly voice on the other end of the line and they are very quick an efficient and getting things taken care of. Would definitely recommend them
6 years ago
Reply from Landmark Home Warranty
Dear Brooke,
We are glad to see that our agents and contractors have been able to provide you with timely service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!
Sincerely,
Tiffany Nguyen
Customer Relations Manager
We are glad to see that our agents and contractors have been able to provide you with timely service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Sep. 10th, 2018
Linda Delle Boise, ID
Since purchasing my 1950's home three years ago, Landmark Home Warranty has been one of the best investments I could have made. Water pump issues, electrical, and heating and air have all made their appearance in the three years. Each time, my service has been with reputable repair companies in the area. All service reps have been courteous and listened to my problems and sought solutions. My little "old" house keeps on ticking!
6 years ago
Reply from Landmark Home Warranty
Dear Linda,
We are glad to see that our agents and contractors have been able to provide you with a peace of mind for your home. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!
Sincerely,
Tiffany Nguyen
Customer Relations Manager
We are glad to see that our agents and contractors have been able to provide you with a peace of mind for your home. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Aug. 1st, 2018
Kristin Carlson Nampa, ID
Landmark has saved us a lot of time and money since we bought our house a year ago. Although peace of mind knowing your house is covered almost as if brand new is priceless! So far, we've had our installed microwave replaced, oven element replaced, duct work repaired, and A/C fixed multiple times. $60 a service call is a bargain when Landmark finds a service company for us and it covers any labor and parts needed. We will definitely renew our policy every year for that kind of convenience!
6 years ago
Reply from Landmark Home Warranty
Dear Kristin,
We are glad to see that our agents and contractors have been able to provide you with 5-star service and provide you with a peace of mind for your home. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!
Sincerely,
Tiffany Nguyen
Customer Relations Manager
We are glad to see that our agents and contractors have been able to provide you with 5-star service and provide you with a peace of mind for your home. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Jul. 18th, 2018
