Landmark Home Warranty: Read 4,617 User Reviews From Real Homeowners

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Fatina Royse City, TX

I filed a claim late at night and Landmark called me back the next morning and did the arrangement with the contractor who called me with a time and date for my repair. A professional contractor came on time and new exactly what the problem with my AC was. He replaced the broken part (motor) in a very short time and my AC works now beautifully. The best part is only had to pay $75.00 for the service charge and nothing else. I highly recommend Landmark.

7 years ago

Reply from Landmark Home Warranty

Dear Fatina,

Thank you for taking the time to rate us! We are glad to see that our agents and contractors have been able to provide you with 5-star service for your A/C. We look forward to the opportunity to help you in the future! Please feel free to reach out to us for any of your home warranty needs.

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jun. 5th, 2018

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Bertha Butler West Jordan, UT

We just closed on our home. The ink wasn't even dry yet. Much to our dismay we had to contact Landmark Home Warranty. I hadn't even had time to look at my contract. I was treated with respect. Once they knew the reason I was calling the transferred me to the correct department. My claim was filed and completed in a very timely manner. The contractor was professional.

7 years ago

Reply from Landmark Home Warranty

Dear Bertha,

Thank you for taking the time to rate us! We are glad to see that our agents and contractors have been able to provide you with timely 5-star service. We look forward to the opportunity to help you in the future! Please feel free to reach out to us for any of your home warranty needs.

Sincerely,

Tiffany Nguyen
Customer Relations Manager

May. 31st, 2018

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Maya Brewer

Landmark Home Warranty is always friendly and they take care of my needs quickly. They have great contractors and I've always been satisfied with their work. The warranty isn't very expensive and well worth it when compared to what the costs could be for service/repairs/replacements. They have the lowest service call fee from all the different companies I looked at. This is a company I have consistently had good experiences with and would recommend to anyone looking for a home warranty!

7 years ago

Reply from Landmark Home Warranty

Dear Maya,

We are pleased to hear that we have been able to provide you with consistent good experiences and are glad to see that our agents and contractors have been able to provide you with 5-star service.

We appreciate your feedback and thank you for the time you have taken to share it. We look forward to another opportunity to provide you remarkable service! Thank you for your continuous support. Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Apr. 25th, 2018

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Chris Cresson, TX

Overall, my experience with Landmark has been great. Very responsive when submitting a claim online and usually receive a call the same day. Landmark works quickly to find an approve contractor to make repairs. If one is not in your area, they will allow you to find your own and reimburse you for the expense based on your contract. Be sure to read exactly what is covered and know that you can always add to your contract.

7 years ago

Reply from Landmark Home Warranty

Chris,

Thank you for taking the time to rate us! We are glad to see that our agents and contractors have been able to provide you with timely 5- star service and provide you with a peace of mind. We look forward to the opportunity to help you in the future! Please feel free to reach out to us for any of your home warranty needs.

Thank you,

Tiffany Nguyen
Customer Relations Manager

Mar. 5th, 2018

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Mark Altekruse Boise, ID

We moved into our new home in Boise and on the first day the water heater developed a catastrophic leak. I called the team and they responded immediately and had a team out within a few hours. At first Landmark declined the claim based on incomplete information but when given complete info on the issue they immediately approved it and within 6 hours the new tank was installed. We highly recommend their home warranty service.

7 years ago

Reply from Landmark Home Warranty

Mark,

I am pleased to hear that we have been able to service you in a timely manner for your water heater! We look forward to the opportunity to help you in the future! We thank you for taking the time to provide your feedback.

Please do not hesitate to reach out to us for anything you may need in the future!

Thank you,

Tiffany Nguyen
Customer Relations Manager

Feb. 20th, 2018

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Mark Westover Herriman, UT

I've been with Landmark for almost 4 years. I've had very good experiences. There have been times when it has taken longer to get a contractor to my house than I'd like but those have been the times that it would have been hard to call anyone and get immediate service. Landmark has saved me thousands of dollars and they have given me peace of mind. I highly recommend their service.

7 years ago

Reply from Landmark Home Warranty

Mark,

Thank you for taking the time to rate us! We are glad to see that our agents and contractors have been able to provide you with 5- star service and provide you with a peace of mind. We look forward to the opportunity to help you in the future! Please feel free to reach out to us for any of your home warranty needs.

Thank you,

Tiffany Nguyen
Customer Relations Manager

Feb. 20th, 2018

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Tonya Gertz Newark, TX

After asking my friends for referrals for warranty companies and hearing many horror stories, I had a friend who uses Landmark and had nothing but great things. We decided to give them a try and we are so pleased we did. Their customer service is top notch. They are very prompt in responding to service calls and they make the process so easy. One of the best companies I have worked with so far.

7 years ago

Reply from Landmark Home Warranty

Tonya,

Thank you for taking the time to rate and review us! I am pleased to hear that we have been able to service you in a timely manner and provide you with a peace of mind! We appreciate your feedback and hope to continue to provide remarkable service for you!

Please feel free to reach out to us for any of your home warranty needs.

Thank you,

Tiffany Nguyen
Customer Relations Manager

Feb. 13th, 2018

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mike farley Cibolo, TX

While I have only had 1 no heat call I was very impressed with Intrastate A/C(the contractor that Landmark sent out). The techs were profresional, wasted no time in finding the problem, had the parts needed on their truck. I have only had 1 other experience with a warranty company and let me tell you. It was at the very beginning of the contract and a -10 stars would be to high of a rating! I cancelled the contract just as soon as I had shown the technician to the door! Landmark you set the bar high for a guy that thought all warranty companies were like my first experience!

7 years ago

Reply from Landmark Home Warranty

Mike, Thank you for taking the time to rate and review us! We are happy to be able to assist you in a timely manner. We are also pleased to know we have been able to bring you a peace of mind when it comes to your home. Please do not hesistate to reach out to us if you ever need! Thank you, Tiffany Nguyen Customer Relations Manager

Feb. 1st, 2018

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Pam Jackson Payson, AZ

WOW!! A customer service business that actually does have customer service as job one!! I have called many times over the last four years that I have had their warranty policy and always been treated as their only customer at the time, listened to, and the representative has done everything possible to provide a service provider as quickly as possible.

7 years ago

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Leeann Miller

Landmark Home Warranty has exceeded any expectations! Being a single female homeowner, they have given me such piece of mind! Being able to call them in an event of a problem is really awesome. They techs they have sent out have come fast and on time. Have had the best experience, so much that I have purchased a 2nd year. Recommend Landmark Home Warranty!

8 years ago

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Alex Rogerson Saratoga Springs, UT

We have used Landmark Home Warranty on two separate occasions when purchasing a new home. Both times, we had someone call us to go over what the warranty covers and offer to come out to re-key or to refer us to a security system company for a discounted rate. Although we have never had to submit a warranty claim, our interaction with them has always been positive.

8 years ago

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H Crawford Rainier, OR

Overall we had a positive experience with Landmark. We purchased our 40+ year old home from the people that built it and there were several appliances that were original. We replaced the hot water heater, had the locks re-keyed, service call on our heat pump, eventual replacement of the failed heat pump, dishwasher repair, and refrigerator repair. My only complaint is that, as a consumer, you have to keep on top of Landmark (and possibly any other warranty company) in order for your claim to be processed in a timely fashion. Our heat pump claim went on almost three months before it was finalized with the second contractor. I found out fast it was important to have the direct extension of the claims manager so I didn't have to keep repeating myself. There were glitches here and there, but I'm glad we signed up with them

8 years ago

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Megan Midvale, UT

We have consistently had a wonderful experience with Landmark. They are friendly and their response time has been really good. We understand that with using service contractors that sometimes getting scheduled can be difficult, but they have always gone above and beyond to make sure we are taken care of. Their contractors are always professional and pleasant. We would recommend them.

8 years ago

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RMcCready Mansfield, TX

Landmark Warrenty has went over and beyond to make sure all our needs were met . We had only been in our home one month when the air went out and it was on Memorial weekend . They made sure it was fixed . They do not leave you hanging . Landmark continues to follow up insuring the contractors have completed the service . If for some reason it is not covered they wait to get your approval prior to ordering the parts . I will renew my service once it is up .

8 years ago

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Kenneth Borton Salt Lake City, UT

I have enjoyed working with Landmark. Whenever I have had a problem with my house they have solved it as fast as possible. My current issue was a drain that clogged up and a bad water softener. They were not able to get anyone out the first day but gave me excellent follow up and tried many different partners of theirs. I could not be more impressed with the level of service

8 years ago

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Amy Mero Salt Lake City, UT

They are always timely in responding to concerns and always follow up with a claim within minutes of the job being completed. If a service is not covered they offer suggestions that will save me money or that keep me as close to warranty coverage as possible, for example, recommending their contracted plumber in case they deem it something that can be covered.

8 years ago

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Jane Lewis

I had an issue with rusty water draining out of my AC secondary pipe. I called Landmark and was referred to a service provider immediately. I had an appointment set up with Clean Air within minutes. Jayson from Clean Air came out and took care of my issue in record time. He was not only courteous and considerate, but very professional and proficient. I give both companies a "10!"

8 years ago

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Judy Mooney Tucson, AZ

When I bought my condo in AZ, the seller supplied me with a one year Landmark Home Warranty policy. I had some electrical problems and called Landmark. They contacted an electrical company for me and I had the problem fixed in no time. I was really impressed because they called the day after my repair to make sure everything was working OK. Great company. I just had to call them again for another issue and this company has THE BEST customer service I've seen in years.

8 years ago

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Samantha Perry

Landmark Home Warranty has provided the worst customer service I have ever experienced. We have been without a working water heater for over 5 weeks, and despite numerous calls, follow-ups, and escalations, nothing has been resolved. This is not just an inconvenience — it’s a serious health and safety issue. I have an elderly family member in my home who has been unable to bathe properly for over a month. This level of negligence is unacceptable and inhumane. We are now actively looking into legal action for gross negligence and breach of contract. If you are considering Landmark Home Warranty — don’t. They do not care about your well-being or honoring their obligations.

7 months ago

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Verified Customer

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Ron Potok Argyle, TX

Problem with A/C unit, first diagnosis missed leak in coil, paid $400 for refrigerant, which was gone in 30days, because of miss diagnosis, compressor failed which then cost me another $550, to fill system, not to happy that there warranty is only good for 30 days

2 years ago

Reply from Landmark Home Warranty

Dear Mr. Potok, Thank you for bringing this information to our attention and allowing Landmark the opportunity to review your situation firsthand. Our top priority is customer satisfaction, and we sincerely apologize for the frustration. We appreciate the honest feedback and your understanding of coverage and are also available if we may offer any additional assistance. Thank you again for your consideration and allowing Landmark the opportunity to serve you. Landmark Home Warranty

Dec. 22nd, 2022

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Verified Customer

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Jodine Cognato Beaverton, OR

limited coverage. The representatives are usually helpful and very friendly. Once in a while I was not able to get the answers I needed. Another time the rep went above and beyond to help me.

3 years ago

Reply from Landmark Home Warranty

Dear Ms. Cognato, Thank you for sharing such kind remarks regarding your customer service experiences with Landmark Home Warranty. Please know we are available 24/7, 365 days a year and always happy to help you best utilize your home warranty plan and ensure your needs are met. Thank you again for allowing Landmark the opportunity to serve you. We truly value your business and look forward to serving you in the future. Landmark Home Warranty

Nov. 28th, 2022

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Verified Customer

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George S Nampa, ID

Very quick response to our problem, was taken care of on the first visit, had parts needed on the truck and completed the job!

3 years ago

Reply from Landmark Home Warranty

Dear George S., Thank you so much for the 5 star review regarding your amazing customer service experiences with Landmark Home Warranty! Providing prompt and accurate resolution with friendly service professionals is our utmost priority, and we are happy to hear how pleased you are with the level of service and support you receive. Thank you again! We truly value your business and look forward to serving you in the future. Landmark Home Warranty

Nov. 22nd, 2022

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Verified Customer

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JoAnn Perez San Antonio, TX

They are affordable and are quick with response and will work with you to find the best contractors to fit your needs. Because

3 years ago

Reply from Landmark Home Warranty

Dear Ms. Perez, On behalf of the entire team, thank you so much for the 5 stars regarding your customer service experiences with Landmark Home Warranty! Your satisfaction is our number one priority, from the first call for service to the completed repair, and it is always our most distinct pleasure to assist you with all your home warranty and home service needs. Thank you again for choosing Landmark over the last 6 years! We truly value your loyal business and look forward to serving you in the future. Landmark Home Warranty

Sep. 27th, 2022

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Verified Customer

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james heeb Saint George, UT

we called early august you assigned cox plumbing for our job they came we waited two weeks for part they installed part next day the hot water heater had same problem we called you but cox plumbing never came back, so therefore we've had a broken heater for one and half months. i don't think thats good service.

3 years ago

Reply from Landmark Home Warranty

Dear Mr. Heeb, Thank you for bringing this information to our attention and allowing Landmark the opportunity to review your situation firsthand. Customer satisfaction and servicing our valued members as quickly as possible is our top priority, and we regret the frustration. Please be assured we are closely monitoring your active service request to ensure resolution. Thank you again for your consideration and allowing Landmark the opportunity to assist you. Landmark Home Warranty

Sep. 20th, 2022

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Verified Customer

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Maria I Pedregon Tucson, AZ

My A/C unit stopped working. The AC company that was assigned to fix the problem only would come once per day and come back a week later,then misdiagnosed the AC problem 3 times. Landmark home warranty was just as bad or worse on this situation. The way Landmark handled this AC problem was very disappointing. I asked to speak to a supervisor several different times and never got a call back. We live in Tucson Az and the temperatures were in the three digits and no one seem to care how miserable we were living in this house with this hot weather.

3 years ago

Reply from Landmark Home Warranty

Dear Ms. Pedregon, Thank you for bringing this information to our attention and allowing Landmark the opportunity to review your situation firsthand. Our top priority is customer satisfaction, and we sincerely apologize for any frustration. We have confirmed that the repairs have been completed and cooling has been restored to the home. Thank you again for your consideration and allowing Landmark the opportunity to serve you. Landmark Home Warranty

Aug. 29th, 2022

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Verified Customer

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Real Property Management Assurance Beaverton, OR

We requested that to have the contracted vendor to contact tenant directly for scheduling, but the contracted vendor confirmed a schedule without contacting tenant.

3 years ago

Reply from Landmark Home Warranty

Dear Real Property Management Assurance, Thank you for taking the time to write a review regarding your customer service experiences with Landmark Home Warranty! Our utmost priority is to provide best-in-class service and peace of mind to our valued members, and we sincerely appreciate the constructive feedback and opportunity to assist with all your home warranty and home services needs. On behalf of the entire team, thank you for choosing Landmark! We truly value your business and look forward to serving you again. Landmark Home Warranty

Jul. 11th, 2022

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Verified Customer

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Jamal Malik Sugar Land, TX

In one word, "Pathetic". With AC issues I am having Landmark first approved the vendor who gave them a bid, then changed their mind . Clearly to save money they decided to send a different vendor out to "get a second opinion". This after the first vendor ordered the material and parts in my presence, signed a contract with me, and scheduled to start work the next day. Of course my portion of the project around

3 years ago

Reply from Landmark Home Warranty

Dear Mr. Malik, Thank you for bringing this information to our attention and allowing Landmark the opportunity to review your situation firsthand. Our top priority is customer satisfaction and to service our valued members as quickly as possible, and we sincerely regret the frustration. We have confirmed that Landmark has analyzed the diagnosis and explained coverage, and we are also available if we may offer additional assistance. Thank you again for your consideration and allowing Landmark the opportunity to serve you. Landmark Home Warranty

Jul. 11th, 2022

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Verified Customer

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Joe and Sandy Shull Wilder, ID

they have given us good service with our replacement of the bad thermostat which caused us must cost in heating bills last winter

3 years ago

Reply from Landmark Home Warranty

Dear Mr. and Ms. Shull, Thank you so much for the 5 star review regarding your customer service experiences with Landmark Home Warranty! Your satisfaction is our number one priority, and it is always our most distinct pleasure to assist and provide the peace of mind you deserve. Thank you again for the opportunity! We truly value your business and look forward to serving you in the future. Landmark Home Warranty

Jul. 5th, 2022

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Verified Customer

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Lori Kauffman Emmett, ID

I've used them 2x. The first was fine, problem fixes the first time, the second company that they sent me to was very slow to respond, and hasn't done a very good job. Still not fixed, and I have no confidence in their capabilities.

3 years ago

Reply from Landmark Home Warranty

Dear Ms. Kauffman, Thank you for bringing this information to our attention and allowing Landmark the opportunity to review your situation firsthand. Customer satisfaction is our top priority and to service our valued homeowners as quickly as possible, and we truly regret the frustration. We have confirmed your service request was successfully completed and we are also available if we may provide any additional assistance. Thank you again for your consideration and allowing Landmark the opportunity to provide this information. Landmark Home Warranty

Jul. 5th, 2022

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Verified Customer

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Gloria Alvarez Boise, ID

Great experiences, no issues. The fee just to get a technician out is more affordable through landmark than calling a service company directly

3 years ago

Reply from Landmark Home Warranty

Dear Ms. Alvarez, Thank you so much for the 5 stars and providing such thoughtful remarks regarding your customer service experiences with Landmark Home Warranty! Stellar customer service is at the forefront of our priorities, and the value you have found in the services we offer is exactly what we strive to achieve. Thank you again for choosing Landmark! We truly value your business and look forward to serving you in the future. Landmark Home Warranty

Mar. 8th, 2022

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Verified Customer

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Zhipeng Nan Sandy, UT

Fast response and fast dispatch. Called in the afternoon when my AC broke down. The technician was scheduled to repair the next day.

3 years ago

Reply from Landmark Home Warranty

Dear Mr. Nan, Thank you so much for the 5 stars regarding your customer service experiences with Landmark Home Warranty! Providing swift resolution by service professionals that are dependable and knowledgeable, is exactly what we strive to do, and we are happy to hear that this has been your experience. Thank you again for choosing Landmark! We truly value your business and look forward to serving you in the future. Landmark Home Warranty

Jan. 10th, 2022

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Verified Customer

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Terri Freckleton Layton, UT

I don't have to use them a lot, but when I do, they're fast and efficient and have a vendor or contractor ready almost immediately.

3 years ago

Reply from Landmark Home Warranty

Dear Ms. Freckleton, Thank you so much for the 5 star review and providing such positive remarks regarding your customer service experiences with Landmark Home Warranty! It is our sincerest intent to provide swift yet precise service that exceeds your expectations, and we are pleased to hear about your experiences. Thank you again for choosing Landmark! We truly value your loyal business of 7 years and look forward to serving you again. Landmark Home Warranty

Dec. 22nd, 2021

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Verified Customer

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Grant Anderson Draper, UT

Very responsive to my needs. WE were having trouble with an oven door and the repairman kept in contact with me throughout the process.

3 years ago

Reply from Landmark Home Warranty

Dear Mr. Anderson, Thank you so much for the 5 star review regarding your customer service experiences with Landmark Home Warranty! Your satisfaction and maintaining responsiveness when you experience a breakdown is our constant priority, and we appreciate your wonderful remarks. Thank you again for the opportunity! We truly value your loyal business of 8 years and look forward to serving you in the future. Landmark Home Warranty

Dec. 17th, 2021

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Verified Customer

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Cheryl Henry Galveston, TX

We've been waiting for several weeks to have our dishwasher repaired. Landmark told me the repair company would contact me; they did not. I called them. The repairman came and had to order a part. After a couple of weeks, I called the repair company and was told Landmark was in charge of ordering a part. We have had no update from Landmark and are still waiting for our dishwasher to be repaired.

4 years ago

Reply from Landmark Home Warranty

Dear Ms. Henry, Thank you for bringing this information to our attention and allowing Landmark the opportunity to review the situation firsthand. Our top priority is customer satisfaction and to service you as quickly as possible, and we sincerely regret the frustration. Please be assured the purchase order for the dishwasher repairs was processed in accordance with the terms of the service plan. Once available, the contractor will arrange an appointment to complete the installation. Thank you for your consideration and allowing Landmark the opportunity to provide you with this additional explanation. Landmark Home Warranty

Oct. 15th, 2021

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Verified Customer

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Brian Watson Round Rock, TX

Contacting them to schedule a repair was easy and they kept in contact with me every step of the way until repair was completed.

4 years ago

Reply from Landmark Home Warranty

Dear Mr. Watson, Thank you so much for the 5 star review regarding your customer service experiences with Landmark Home Warranty! Your satisfaction and maintaining responsiveness when you experience a breakdown is our constant priority, and we appreciate your wonderful remarks. On behalf of the entire Landmark team, thank you again! We truly value your business and look forward to serving you in the future. Landmark Home Warranty

Oct. 8th, 2021

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Verified Customer

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Kraig Willison Layton, UT

Because they didn't hear what I said. They provided the name of a plumber who did not contact me in a timely manner causing me to be without water for two days. I fixed the problem myself.

4 years ago

Reply from Landmark Home Warranty

Dear Mr. Willison, Thank you for taking the time to write a review and providing important feedback regarding your customer service experiences with Landmark Home Warranty. Customer satisfaction and servicing our valued homeowners as quickly as possible is our top priority, and we sincerely regret the frustration. Your feedback plays a vital role in our quality assurance and provides great insight on how we can improve to better serve our valued homeowners. Thank you again. We truly value your business and look forward to serving you in the future. Landmark Home Warranty

Sep. 30th, 2021

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Verified Customer

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Talferd Jude Boise, ID

I have had absolutely no issue with Landmark handling my claims. They have always been prompt and kept with me throughout the claims process.

4 years ago

Reply from Landmark Home Warranty

Dear Mr. Jude, Thank you so much for the 5 star review regarding your customer service experiences with Landmark Home Warranty! Our top priority is your complete satisfaction and to make the process easy and hassle free, and we are happy to know how well the warranty process has worked for you. On behalf of the entire team, thank you again for the opportunity! We truly value your loyal business and look forward to serving you in the future. Landmark Home Warranty

Sep. 30th, 2021

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Verified Customer

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Pam Bergeland Aledo, TX

They answer the phone right away, look at what my policy covers, then have someone call right away to take care of the problem.

4 years ago

Reply from Landmark Home Warranty

Dear Ms. Bergeland, On behalf of the entire team, thank you so much for the 5 star review and providing such positive remarks regarding your customer service experiences with Landmark Home Warranty! We strive to provide the most comprehensive coverage in the industry and best-in-class service, and we are ecstatic that you have chosen Landmark as your home warranty provider. Thank you again for choosing Landmark! We truly value your business and look forward to serving you in the future. Landmark Home Warranty

Sep. 24th, 2021

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Verified Customer

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RAMALINGAM RAMALINGAM Sandy, UT

Fast and excellent customer service. AC replacement was very quick and very happy with the service as AC was not working for couple of days.

4 years ago

Reply from Landmark Home Warranty

Dear Mr. Ramalingam, On behalf of the entire team, thank you so much for the 5 star review regarding your customer service experiences with Landmark Home Warranty! Providing timely repairs completed by knowledgeable and friendly service professionals is exactly what we strive to do, and we are happy to hear how pleased you are with the level of service and support you receive. Thank you again for the opportunity! We truly value your business and look forward to serving you in the future. Landmark Home Warranty

Sep. 24th, 2021

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Verified Customer

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Erik Franks Mc Kinney, TX

Called them out for an A/C service 03/03/2021. System cleaned and supposedly working well. Fast forward to 08/28/2021, A/C not blowing cold, technician says it‚Äôs dirty condenser coils and the motor needs to be replaced. Landmark is denying the claim saying that ‚Äúcleaning condenser coils is not covered and considered routine‚Äù even though, page 2, section A. 1 states specifically ‚Äúclean condenser coils‚Äù. To top it all off I haven‚Äôt received any communication FROM landmark about this. I‚Äôve had to call them to query the status each time.

4 years ago

Reply from Landmark Home Warranty

Dear Mr. Franks, Thank you for bringing this information to our attention and allowing Landmark the opportunity to review your situation firsthand and being so receptive to our phone call. Our top priority is customer satisfaction, and we sincerely regret the frustration. Please know we have confirmed repairs were successfully completed and cooling was restored to the home. Thank you again for your consideration and allowing Landmark the opportunity to serve you. Landmark Home Warranty

Sep. 24th, 2021

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Verified Customer

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Laura Evans Payson, UT

I am usually concertive when rating business'es, sometimes I have given a 5 star and then soon after been disappointed in the company. So any company can inprove.

4 years ago

Reply from Landmark Home Warranty

Dear Ms. Evans, Thank you so much for the 4 star review regarding your customer service experiences with Landmark Home Warranty! We constantly strive to provide best-in-class service and peace of mind to our valued homeowners and we sincerely appreciate the constructive feedback and opportunity to assist with all your home warranty and home services needs. On behalf of the entire team, thank you for choosing Landmark! We truly value your business and look forward to serving you in the future. Landmark Home Warranty

Sep. 16th, 2021

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Verified Customer

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Derek Barrera Pflugerville, TX

The first time we go through Landmark for a major repair, it was a nightmare. Trying to get a new water heater installed took way longer than expected. All of the back and forth between Landmark and the contractor that THEY provided was horrible.

4 years ago

Reply from Landmark Home Warranty

Dear Mr. Barrara, We would like to offer our personal assistance in the matter. However, we cannot locate a Landmark service plan under the name provided. May we please ask you to forward the plan number or property address to customerrelations@landmarkhw.com? Thank you for your time and consideration. Landmark Home Warranty

Aug. 2nd, 2021

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Verified Customer

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Susiy Richmond Kanab, UT

I had an issue with the A/C and they got me a name and the company that came out was very professional. We are happy with the response.

4 years ago

Reply from Landmark Home Warranty

Dear Ms. Richmond, Thank you so much for the 5 star review regarding your customer service experiences with Landmark Home Warranty! Ensuring quality repairs are completed by knowledgeable and friendly professionals is what we strive for, and we appreciate your thoughtful testimony and the opportunity to assist. Thank you again for choosing Landmark! We truly value your business and look forward to serving you in the future. Landmark Home Warranty

Aug. 3rd, 2021

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Verified Customer

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Sarah Houston, TX

Easy to use when needing a claim. Claim was made online, responses were immediate, and we had a contractor assigned within a day.

4 years ago

Reply from Landmark Home Warranty

Dear Sarah, On behalf of the entire team, thank you so much for the 5 star review and providing such thoughtful testimony regarding your customer service experiences using Landmark Home Warranty online! Your satisfaction is our number one priority, and we love the positive feedback and always appreciate the opportunity to help. Thank you again! We truly value your business and look forward to serving you in the future. Landmark Home Warranty

Jul. 1st, 2021

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Verified Customer

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Susan Thayer Las Vegas, NV

I've had a couple of glitches with them but every other time they've been great. Always have an appt with a service tech within 24 hrs.

4 years ago

Reply from Landmark Home Warranty

Dear Ms. Thayer, Thank you so much for the 5 star review regarding your customer service experiences with Landmark Home Warranty! Our top priority is your satisfaction and to provide best in class service, from the first call to the completed repair, and we love the positive feedback and always appreciate the opportunity to help. Thank you again for choosing Landmark! We truly value your business and look forward to serving you in the future. Landmark Home Warranty

Jun. 3rd, 2021

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Verified Customer

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Thomas Laird Eugene, OR

It took 19 days for the Landmark to notify me that my claim is being denied, which seems like an excessive amount of time. The claim denial is based on a failure of an unwarrantable part (microwave lining). While I understand some things are not covered, they also told me an unknown electronic failure in the unit caused the part in question to fail. It seems to me that they ought to diagnose the "unknown electronic failure" rather than deny my claim based on the damage exhibited.

4 years ago

Reply from Landmark Home Warranty

Dear Mr. Laird, Thank you for bringing this information to our attention and allowing Landmark the opportunity to review your situation firsthand. Our top priority is customer satisfaction, and we sincerely regret the frustration regarding the outcome of your service request. Please note Landmark confirmed the malfunction you were experiencing was not a covered item, and coverage was not extended in accordance with the service plan. Thank you again for your consideration and allowing Landmark the opportunity to provide you with this information. Landmark Home Warranty

May. 27th, 2021

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Scott Webber Goodyear, AZ

We needed an air conditioner fixed. It was not working because of a leak in the freon system. Elijah Air charged us 1700 dollars and claimed that Landmark only covered 500. I don't see why we have a warranty when getting our air fixed costed us 3 times what Landmark paid. I since have got a second opinion and they said we were overcharged by Elijah Air by about 1200 dollars.

4 years ago

Reply from Landmark Home Warranty

Dear Mr. Webber, Thank you for bringing this information to our attention and allowing Landmark Home Warranty the opportunity to review your situation firsthand. Our top priority is customer satisfaction, and we sincerely regret the frustration. Please note coverage is not all inclusive, and there may be instances where homeowners incur an out of pocket expense for items not covered by the Landmark plan. Please know we appreciate your understanding with respect to coverage. Thank you again for your consideration and allowing Landmark the opportunity to provide this information. Landmark Home Warranty

Apr. 28th, 2021

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Verified Customer

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Pamela Jamar Henderson, NV

Prompt service-warranty is great! The cost monthly is great and their warranty is definitely guaranteed without any doubt.

4 years ago

Reply from Landmark Home Warranty

Dear Ms. Jamar, Thank you so much for the 5 star review and sharing such thoughtful remarks regarding your customer service experiences with Landmark Home Warranty! We strive to provide the most comprehensive coverage in the industry and best-in-class service, and we are ecstatic that you have chosen Landmark as your home warranty provider. On behalf of the entire Landmark team, thank you again! We truly value your business and look forward to serving you in the future. Landmark Home Warranty

Mar. 29th, 2021

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Verified Customer

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Norm Sahuarita, AZ

Landmark has been quick to respond to issues and has provided professional, competent and pleasant staff to resolve issues.

4 years ago

Reply from Landmark Home Warranty

Dear Norm, Thank you so much for the 5 star review and providing such positive feedback regarding your customer service experiences with Landmark Home Warranty! Providing timely repairs completed by knowledgeable and friendly service professionals is exactly what we strive to do, and we are happy to hear how pleased you are with the level of service and support you have received. On behalf of the entire team, thank you again for entrusting Landmark with all your home warranty and home services needs! We truly value your business and look forward to serving you in the future. Landmark Home Warranty

Mar. 15th, 2021

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Verified Customer

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Lisa S. Lamoreux Portland, OR

I called about an issue but it was not covered. I received an email reminding me to have my HVAC system checked and the technician was professional and helpful.

4 years ago

Reply from Landmark Home Warranty

Dear Ms. Lamoreux, On behalf of the entire team, thank you so much for the 4 star review and remarks regarding your customer service experiences with Landmark Home Warranty and our contractor! We take pride in educating our valued homeowners on coverage options and providing quality workmanship on covered items, and we are happy that this has been your experience. Thank you again for entrusting Landmark with all your home warranty and home services needs! We truly appreciate your business and we look forward to serving you again. Landmark Home Warranty

Mar. 5th, 2021

Landmark Home Warranty Reviews