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peggy Terre Haute, IN

Still waiting after 4 weeks to get my dishwasher fixed. Have warranty coverage. After several calls to them no answers except "still in research". Will never use this home coverage again!!

6 years ago

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Mason62of9 Gainesville, FL

The over all experience was fair and balanced. Sign up and approval process was easy and secure. Prices for my area were competitive.

2 years ago

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Peter Coniceak Chicago, IL

Wish I could give 0 stars... crap service and 139 to cancel with a 25 processing fee. Such a rip off

7 months ago

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jose de avila Chicago, IL

The worst don’t buy it, if you try to contact a manager it will never happen and the customer service person can’t help you

11 months ago

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Jessica Murray Lincoln, NE

Horrible been waiting over a month to get my fridge - which was totally replaced 8 months ago- fixed. They gave me a refurbished faulty product and won’t come and fix it.

2 years ago

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SUSAN JACOB Chicago, IL

Very poor, DO NOT TAKE, SCAM SCAM SCAM, waiting for replacement dishwasher snd washing machine for almost 1 year, They gave taken my money since 2004.

2 years ago

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Dee Brown Oklahoma City, OK

This company has been a nightmare. They take your deductible and THEN tell you that the service is not covered and your deductible is not refundable.

2 years ago

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Eugenio Torres Fort Lauderdale, FL

more than a month without fix my refrigerator, the service was re-scheduled twice and I'm without refrigerator all the christmas season! Worst service ever.

2 years ago

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dinesh arab Ormond Beach, FL

Worst company ever- total scam. We have been waiting six weeks for repair of our dryer - ended up buying a new one. Do not buy unless you want to burn your money.

3 years ago

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Linda Garcia Union City, CA

The worst customer service and I have not resolved my issues for weeks now. I have talked to 11 customer agents from around the world and still none of them can help me!

3 years ago

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Darline Conyers Milpitas, CA

Service time was slow took two weeks to get a repair then they didn’t repair it had to come out to other times and still it’s not repaired terrible customer service

4 years ago

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Lola Jamaica, NY

Not worth it. I was persuaded to purchase a warranty that didn't cover the service I needed however at the point if sale I was told that it covered the necessary repair.

4 years ago

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ANN FLAGELLA Las Vegas, NV

Awful experience. Just awful. I'm canceling this plan after a horrible experience. They send out companies that overcharge and upcharge and people who cannot fix problems.

4 years ago

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Hoang Sioux City, IA

This is a monkey business . They try to take your money every chance they got, and and giving crappy services.. or find reasons to declined replacement

5 years ago

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JASON WILLIAMS Los Angeles, CA

Had a home service warranty for 2 months. First service job was a broken fridge. 2 weeks and I still don't have a refrigerator. Anyone starting a class action lawsuit? I'm I

5 years ago

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T Chicago, IL

They scheduled twelve service visits to repair my washer, and a year and a half later they still haven't properly repaired or replaced it. This is basically a scam.

5 years ago

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bgfree Santa Clarita, CA

Sales pitch was fraudulent. Cancelled appointment 3 times. Couldn't fix the problem, charged trip charge anyway. Horrible, the worst, stuck for a year.

5 years ago

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Mario Tafolla San Jose, CA

It's a total scam. It's been 4 years and they still haven't fixed my fridge. They keep switching me different departments five different times, at the end they just hang up.

5 years ago

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Chris Queen Pine Grove, CO

Worst ever! Do not buy! Spent almost $600 to cover our microwave, had to do all the legwork to find a third-party technician, now they won't reimburse.

6 years ago

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M McDanel Kirkland, WA

Paid in for 8 months. When I called to make my first claim, I was expected to wait 4 days for a furnace tech. Customer service was clueless and non-existent.

6 years ago

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W. Schmidt Sumter, SC

Reasonable price for items covered. However, they keep sending me late payments notices although they do direct debit from my account.

2 years ago

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Viktoria FUN City of Saint Peters, MO

Horrible costumer service. Scammed at their best. Save yourself a headache and money

7 months ago

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Ahmed Elsayem Houston, TX

I called them to repair my dryer 3 times and each time I paid a service fee. Now my dryer is not working

10 months ago

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David TC Malden, MA

Sears made me wait 5 days without water after I had a broken hot water tank. DO NOT purchase. This is a Scam, and has no relationship with Sears.

1 year ago

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Michael Zeno Chico, CA

They tell me they’ll replace my fridge but keep stalling. Never contact me when they say they will. Been several months now.

3 years ago

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SWTECH CO New Hyde Park, NY

Inexperiemced customer service reps. Sent the wrong technician. Syas my warranty is cancelled after paying up front for the whole year,

3 years ago

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Keith Freeman Land O' Lakes, FL

Stay away!!!! They will NEVER replace your broken appliance not matter what. They will send technicians over and over.

4 years ago

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Clarence Braud Englewood, CO

They took 3 months to try to fix my dishwasher. Finally got money to purchase new one. They now do not want me to get out of this scam.

4 years ago

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deb martin Dowagiac, MI

Don't waste your money or your time repair service was great but they're follow up was terrible not worth the headache. Don't do it

5 years ago

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J

I upgraded one plan to the other one. They failed to cancel the first one and kept charging me twice. What a terrible service!

5 years ago

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Geoff Weber Virginia Beach, VA

Very slow to get to live customer service. Long delay to get technician to the home. Unable to cancel service once discovered.

5 years ago

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Michael Fowler Palm Beach Gardens, FL

Hotel California I’ve been trying for over a week with 7 different calls and 12 emails to cancel my policy for poor service.

5 years ago

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Kevin R Anderson Gallion, AL

I called them December 5th 2018 my coils on my HVAC were freezing up and today is Jan 15th need I say more as of today no results.

5 years ago

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Caitriona O'Drudy

Pretty poor; the service, dependability of the repairmen showing up is a million miles from all their assurances on their websites. Pass on.

5 years ago

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Tina Austin, TX

Sears only contracts with providers that have a D- better business bureau ratings. If you want a prison inmate in your house call sears!

6 years ago

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John Sederstrand Dayton, OH

Home Sure Services has terrible phone service ....waited 45 minutes to talk to the correct person and when after many apologias I hung up!

6 years ago

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Russell Gillion Greenbrier, AR

This month in Arkansas went over 100 degrees cannot get them to even respond to me for my air conditioning

2 years ago

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Carlos Miami, FL

Had to replace a fridge got the new one didn’t work brand new it will take at least two-three weeks to replace

2 years ago

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Itzel Vega Crespo Miami, FL

The worst, almost a month and I am still waiting to fix the washer. Don't waste your time and money.

3 years ago

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ROGER SIMSPON Stevensville, MD

When big appliances break down and need to be replaced, they will find some excuse to not to replace it.

3 years ago

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Nessia Allen Midland, TX

6 weeks and refrigerator not repaired, gonna be another week before they come back to finish repairs.

4 years ago

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Sharon Hermosa, SD

You cannot cancel,if you’re in a remote area you have to say you will pay up front and May reimburse you.Its a scam

4 years ago

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Scott Simi Valley, CA

If you move, they won't service anything for 30 days. Even for the same appliances you had at the old address.

5 years ago

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Dymonhil Stamford, CT

Horrible Company.Save your moneyThey denied claim.Supervior is a loser,they don’t deserve to be I. Business.

5 years ago

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Donald A Well Corpus Christi, TX

On hold 40 minutes hung up on...need to cancel sold a home...what a joke....Terrible Customer Service

5 years ago

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Syed Shah Paterson, NJ

Most frustrating experience I ever had. They just don't want to help. Stay away from Sears Home Warranty.

5 years ago

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angela Holden, WV

I'm so disgusted! 3 months no fridge. Service dates scheduled and no repair man shows. Hours placed on hold. SCAM!!

5 years ago

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SANDRA L KELLEY Newport, VA

AVOID!!!! WORSE WARRANTY EVER!!!! THEY DO NOT FOLLOW THROUGH ON THEIR CONTRACT! IF I COULD GIVE A ZERO I WOULD.

5 years ago

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Romina Andersen Diamond Bar, CA

I started a service call on July 30, it is not completed as of today 10/5/2018. Do Not Purchase this Warranty.

5 years ago

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Ron Watson Macon, GA

Wait time to speak with a rep is way too long..most times it's 45 minutes or more.

6 years ago

Sears Home Warranty Reviews