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Sears Home Warranty

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2.8

Overall Score

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LAST UPDATED: March 15th, 2023
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Attention: Sears declared bankruptcy in 2018.

Sears declared bankruptcy in 2018 and now operates as three companies: Sears Holdings, Sears, and TransformCo. If you have a Sears appliance warranty, TransformCo now manages it. However, the warranties are still marketed under the Sears brand.

Sears Home Warranty offers competitive coverage. Its plans are customizable with additional coverage options, which helps you find the coverage you need.

The company also offers one of the longest repair guarantees in the industry.

Despite these positive factors, customer dissatisfaction with the company is high. Consider other home warranty companies before making a final decision.

Read Sears Home Warranty Reviews

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Attention: Sears has roughly 96% 1-Star Reviews on Best Company.

Sears reviews reveal overwhelming dissatisfaction with the company's home warranty services. Most reviewers are highly unlikely to recommend the company to a friend or family member.

Top Ranked Companies

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The Good

  • Customizable Plans
  • Add On Coverage
  • Home Warranty Plan Benefits
  • 180-Day Service Guarantee
  • Easy Warranty Claim Process
  • Competitive Cancellation Policy

Customizable Plans

Sears Home Warranty's plans have no product age limit, include one heating and one cooling preventive maintenance check annually, and offer coverage for unknown pre-existing conditions.

Warranties come with a 30-day waiting period. However, during this period you'll benefit from 25 percent discounts on repairs for appliances, HVAC, and water heaters.

You'll find three home warranty plan options through Sears: Appliance Plan, System Plan, and Whole Home Plan.

Appliance Plan
The Appliance Plan protects 10 major home appliances:

  • Refrigerator (with ice-maker)
  • Dishwasher
  • Washer
  • Dryer
  • Oven/cooktop/range
  • Range exhaust fan
  • Built-in trash compactor

You'll also benefit from 25 percent discounts on HVAC and water heater repairs.

This plan costs $49.99 per month. The service fee is $75.

System Plan
The System Plan protects 11 major home systems:

  • Heating system
  • Air conditioning
  • Electrical system
  • Plumbing
  • Water heater
  • Water softener
  • Faucets and toilets
  • Garbage disposal
  • Ceiling fans
  • Garage door opener

You'll also benefit from 25 percent discounts on appliance repairs.

This plan costs $59.99 per month. The service fee is $100.

Whole Home Plan
The Whole Home Plan combines the Appliance and Systems plan into one. It costs $69.99 per month. The service fee is $100.

Add On Coverage

Each Sears Home Warranty Plan is customizable with the following coverage:

  • Pool and or spa with heater
  • Septic tank with pumping
  • Stand alone freezer
  • Sump pump
  • Well pump

Sears Home Warranty has separate contracts for each of its home warranty products. Using the Whole Home Plan as an example, contracts last one year and include a 30-day waiting period at the beginning.

Additional Plan Benefits

Each Sears Home Warranty plan includes the following:

  • 24/7 customer service
  • 180-day workmanship guarantee
  • Product replacements
  • Pre-screened technicians
  • Comprehensive coverage
  • Heating and cooling maintenance checks

These benefits are standard in the home warranty industry, but Sears' 180-day workmanship guarantee, and heating and cooling maintenance checks, are unique and stand-out offerings.

180-Day Service Guarantee

Sears chooses the technicians it works with and offers a 180-day service guarantee. Home warranty providers often offer a workmanship guarantee but typically of only 30 days. Sears' guarantee is one of the longest that you'll see in the industry.

Easy Warranty Claim Process

You can submit claims online or over the phone 24/7. You'll receive a referral to a service technician within 2 hours during business hours or 24 hours for requests made outside of business hours.

Competitive Cancellation Policy

Sears Home Warranty has separate contracts for each of its home warranty products. We'll use the Whole Home Plan contract as our reference for contract information.

Sears' cancellation policy is fairly consistent with industry norms. You'll receive a full refund if you cancel within the first 30 days and haven't made a claim.

If you've made a claim or decided to cancel after the first 30 days, you may receive a prorated refund for the remaining contract time. You'll also be charged a $25 claims processing fee and the cost of any service performed under the agreement. In some cases, you may be charged by the company for the remaining balance.

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The Bad

  • Poor Sears Home Warranty Reviews
  • 2018 Bankruptcy Filing
  • Exclusions and Limitations

Poor Sears Home Warranty Reviews

Sears Home Warranty has received a sizable number of reviews, although some competitors have higher review counts on Best Company.

Unfortunately, 96 percent of these reviews are 1 star. Reviews mention poorer service post Sears' bankruptcy, long delays with parts and repairs, poor customer service, dissatisfaction with claims and coverage, and difficulty cancelling.

These concerns are troubling because a home warranty's value is in the repairs and claims.

Sears Home Warranty also has a 71 percent lower average star rating compared to the industry average (3.8 /5).

The company's net promoter score is also much lower than the industry average: a 0.2 compared to a 5.8. The net promoter score measures the likelihood a reviewer would recommend the company on a scale of one to ten, with ten being the most likely.

2018 Bankruptcy Filing

As noted in the introduction, Sears declared bankruptcy in 2018, which resulted in a new operation structure. Home warranties are still marketed under the Sears brand, but they are managed by TransformCo.

Bankruptcy isn't a good sign, particularly for home warranty shoppers. You'll want to find a home warranty provider that has a good track record of meeting its claims obligations and is financially stable.

Exclusions and Limitations

Using the Whole Home Plan contract as a reference, Sears Home Warranty's limitations and exclusions generally follow industry trends.

Home warranty contracts typically have limitations and exclusions. Sears' contracts are no exception.

You won't find coverage for permits, cranes, removal fees, disposal fees, modifications, abuse, misuse, neglect, poor maintenance, missing parts, power surges, fire, etc. Incidental and consequential damage is not covered.

Keep in mind that specific parts of equipment may not be covered, so review the contract to understand your coverage better. In some cases, you may be offered a cash settlement instead of a repair or replacement.

The warranty has an annual cap of $50,000 and a $10,000 cap for each claim.

You must receive prior authorization for coverage to be offered. If you get repairs done without working through Sears, you won't be covered even if the repair is normally covered.

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The Bottom Line

Although Sears Home Warranty has many competitive features, the level of dissatisfaction among reviewers is quite high. You may want to consider another home warranty company.

View Best Home Warranty Companies

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Star Rating

1.2

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909 Reviews

Review Breakdown

5 grade

2%

4 grade

1%

3 grade

1%

2 grade

2%

1 grade

95%

Sentiment Criteria

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LeighAnn Bryant Bedford, TX

STAY AWAY!!!!! Do NOT get Sears warranty services!! The "warranty" is an absolute joke, and the customer service is horrid. Rude, uninformed, incompetent people who will only argue with you and tell you that you need to speak with someone else. Then they tell you that you need to speak with someone at the same number you just called and spent over half an hour on hold. So frustrating and such a complete waste of my time. I have spent over a dozen hours trying to get a resolution and still have not. I was completely lied to and scammed into agreeing to this warranty by a technician who came to fix my washer. He said he "fixed" the washer, but that he expected it to have more issues (how did he know that???). He said I could sign up and cancel "at any time" without any additional fees (his first lie), and that if the washer had issues at least 30 days after purchasing, they would fix or replace the washer (another lie). He said it would only be considered pre-existing if I called in the first 30 days (another lie). It worked for 4 months. I called about it breaking down again 4 months after enrolling, and the technician said the job was "complete" (even though the washer still didn't work), and he marked it as needing replacement. A couple of weeks later, after absolutely no communication from Sears other than things like, "I have no information for you," I found out it had been denied for replacement as it was "pre-existing." Then out of nowhere, a part showed up at the house. So, another technician came out and said it didn't need a part, it just needed some filters cleaned out. After that, it worked for about 3 weeks, but it broke down again. Sears is refusing to fix or replace my washer. And when I tried to cancel, they said I owe them money since I was canceling before the year was up. It has been extremely difficult to talk to a person there, and no one I have talked to has ever been able to resolve my complaints. They promise and swear someone will call me back, but no one ever does. They just don't care about anything but getting money from you. They have scammed hundreds of dollars from me, and I still have a broken machine.

3 weeks ago

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Joy Bennett Chehalis, WA

Worst home repair service ever. I waited for 5 months fpr my drier to be repaired. I was hanging clithes to dry in my living room as we live over a half an hour away from the nearest laundromat. After me finally freaking out on someone in customer service they decided to replace my unit a week later. Two years prior to that I waiting 3 months for a new washing machine. It's so frustrating to wprk with them. After 5 years of torture we're finally leaving them.

2 weeks ago

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Mike Christian Chico, CA

Absolutely HORRIBLE!!! We spent the $75 deductible for a guy to come out and say " yes you fridge is knocking but is working (his words) so the company wont let me repair/replace it", $75 dollars down the drain not including the $49.99 for the last 3 years. Then is the last month they sent a notice will be raised to $56.99 a month....done as we are listening to our fridge Knock!!! And then to go into the stop direct deposit stop and cancellation on the phone with them!!!! It is better to pay the bank the fee to restrict it!!! HORRIBLE company and now understand why bankrupt .

3 weeks ago

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Cassandra Dixon Nelson New Bern, NC

Had to cancel an appointment because of a no show, no call or email or text on 2 occasions. I've been a member for years, and I still have no operational dryer. I requested a refund afterwards. Looking for another home warranty and canceling this one.

3 weeks ago Edited March 1, 2023

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Betty Bird Fresno, CA

Do not ever get a Sear Warranty. Sear Warranty is a total scam They take forever to answer the phone like over an hour then to put the work order in another hour. Once the order is in you wait over a month to get it serviced. They charge you $75 fee just to come out and then take another month to get the item needed and return to repair. If they cannot fix the item they will offer you a replacement at less than 1/3 the value of your item. They do not replace your item at equal value they come up with some inferior product that cost 75% less than the item you insured. It is as if you insured a Mercedes and they replaced it with a Toyota. Then when you try to cancel the warranty they threaten you. We were told that even though our claim was opened 11/2022 and in 2/2023 we were still waiting for them to fix our item, if we terminated the service they would drop the open claim and never fix our item or give us anything for our dishwasher. So they held us hostage until we accepted the $600 dollars for a $2,600 dishwasher. We had paid the Sears warranty for years! They had made so much money off of us already. They could have paid the actual replacement cost and still made money, but they are corrupt and this whole warranty is a scam please stay away from them There are several reputable dealers and Sears is ranked a well deserved terribly low 1 star, would be negative 10 if that was an option.

1 month ago

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John Johnson Jonesboro, GA

If I could give Sears a negative zero stars, then I most certainly would. Since our Sears Home Warranty was acquired by Transform SR Brands, LLC I have been trying to get my heat pump repaired since December of last year. Their customer service is really horrible. They repaired it in mid - November and it only lasted until the week of Christmas. Since then we have had several different scheduled appointments and different technicians. They would cancel appointments and re-schedule, cancel and re-schedule. Each time there is something different or they have to order a new part. We have had to purchase several space heaters to keep our home warm during these cold Georgia days and we have had temperatures well below the freezing mark. I feel that the people Sears sends to repair the product are not qualified to work on the unit. They have put so many (so-called) new parts on this unit till it should work like a new one. After all there is so many new parts you can put on the unit before it is considered RECONDITIONED. I have made several attempts to call in my complaint BUT I keep getting transferred to an automative system. I purchased this unit from Sears and THEY installed it AND that is why I purchased the MASTER PROTECTION AGREEMENT. I am not a HAPPY CAMPER!

1 month ago

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Rada Anaheim, CA

I have been trying for over 3 weeks to get my refrigerator repaired. The technician came out and said we needed a fan and a control board to repair the fridge. Both parts were ordered but only the fan was shipped as they canceled the control board order. After multiple communications via their website this was a complete waste of time . I called multiple times and when I was lucky to reach someone on the phone I was told they canceled the control board because they said it wasn’t needed so they scheduled another appointment. When the same tech arrived now 3 weeks later he said he was shocked they canceled the part and would be “pissed” if he couldn’t repair the fridge. He installed the fan but the fridge still did not work! He claims he ordered the control board again but I still have no update as to when the part will be shipped. This is VERY FRUSTRATING and I would warn everyone DO NOT SUBSCRIBE to this warranty program! It is a waste of money and time! If after 30 days they can’t repair it they’re supposed to replace it. I have a KitchenAid fridge so I will be curious to see what they actually do and that is if I can actually talk to someone there that knows what they’re doing!

1 month ago

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Steve Birmingham, AL

Sears home warranty need to close their doors. Please do not even consider this company. Every service tech i have dealt with is so unprofessional. It is almost impossible to talk with a live agent. If you do, you have waited on the line for over a hour or more. Sears or transformco what ever your name is. Your service is so below par there is not a number I can place on it. You guys need to revamp your entire field team. I can not believe you all let your service guys go into people homes. I usually do not leave reviews but, this company has taken the cake. I looked at the other listed reviews and see that I am not the only one that feels this way. Reviews are meant to help you. Sears you got to make some MAJOR changes. Sears use to be the top of the line. Transformco you guys have put this company under the mud. You can change this if you really cared. Your prices are good. That is all I can say good about you all. I will end with this. Your service techs are the absolute worst. It may be different in other areas. I have taken days off waiting on you guys then you call half way through the day and state your tech said they can not make it. I even had one of the tech lie and said I cancelled the appointment because I had a hair appointment. I could go on and on. Please shut down. The public do not deserve this or do something to change this now not later. So SADDDDDDDDDDDD

1 month ago

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Orville Haye

Worst experience ever wish I could give no stars.. Had an issue with my refrigerator so call the number inside. Which happened to be Sears service number. The initial experience was ok I called they sent out a tech within few days. Things changed up when the tech came and I was talked into a warranty plan that I told wouldn’t be all to use until 30 days after purchasing. Because I was told the work that needed to be done will cost the same as the warranty .. I agreed to the warranty as it was my ice maker that was broken and not the whole fridge and I’ll have the warranty just in case. When I called in after the 30 days to get schedule my appointment I spoke to a live person that told me they had no one available for 3 weeks. But the needed a $75 deductible to schedule me. After hearing that I told them I would call back as I wanted to research other options.. When I finally called back as I figured I already paid an initial service call fee and for the first month . When I called back everything was automated and I was sent a link to pay $75 deductible before they could assign my job. I couldn’t talk to anyone to see how long it would be before someone came out before I paid. So I paid and was given a dater about a week out.. with a window of 8-5 .. when the date came I took off work and stayed close to home so I wouldn’t miss them.. they never came or called but send a text an hour after the window and reschedule me to a date I never agreed to.. when that date came they did the same thing no call or show only this time the company called 30 minutes after the 8am-5pm window to say supposedly the drive was having technical issues and they wanted to reschedule. After 3 rescheduled appointments /no call / no show .. and I request my $75 from the service I never got.. they told me they would return to my account.. 3 weeks later nothing.. and told if I want to cancel I have to pay them $50… I have already paid for 2 service calls and made 5 monthly payments.. and my fridge is still broken.. I have to see if my bank can assist with stopping this draft..Stay away.. don’t get taken too.

1 month ago

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Amaresh Kulkarni TN

Looks like 1 is the lowest rating for this company one can give. Here is the reason for my rating: Any claim that you submit, will take at least a week for the third party repair company to attend, though you have to pay the deductible immediately. If the repair can be done immediately well and good, but chances are they don't have a part or need additional diagnosis, which drags on for couple of weeks, and SHW has no oversight/control on any of it. They don't even have quick report back from the third party on a timely basis. It took over a month for me to get to fix my Microwave thru this warranty, and it never happened. The only way to get any update was to call in to their service, which is highly sophisticated, and all it does is send an online link to the claim status. Useless!. This warranty service has been pretty useless, and a ripoff. I called into cancel that service, and OMG, it was like a fish market. So much noise in the service center, that I literally had to yell. Stay away from this company. I am guessing they will soon run out of business with their service quality.

2 months ago

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Barry Timmons Fort Worth, TX

Have a microwave oven combo GE profile. Sears has tried to fix microwave continuously.Time wise was reasonable from Sears.Could not repair microwave so the replaced my whole combo unit with a 4200.00 GE profile built in. Plus delivery and installation.Awesome

3 months ago

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Jim Stewart Spring, TX

Customer service representatives that make statements that 100% incorrect, and supervisors that contradict what representatives tell you and write it off as misstatements. Tell you they sent emails that never showed up.

1 week ago

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Shaina Burnette WA

I have made 3 claims/requests over 3 months ago and nothing has been done. They have canceled appointments, and have said they would call and then did not. They lied to me about how many appliances could be serviced under one claim. Customer service has been the worst! They don’t seem to be able to follow what I am saying, they’re rude and have never solved a problem. Oh and of course it’s difficult to get to talk to a human in the first place. They are right up there with Comcast as worst company ever! Not surprised they received such a low rating! Do not use this service!!

1 month ago

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Muriel Delphin

OMG terrible. Powered by Cinch. A nighmare! paying59.99monthly +100 deductible every time they come out-which is fine. The nightmare is no one comes out they keep rescheduling, but again no one comes out or they say here's the number of the appliance company schedule your own appt which I did; Then I call to confirm appt. and the say no record of appt. I paid so far $400 and still repairs are not done. I paid 59.99 thru oct-jan + my 100$ deductible=400$

1 month ago

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Erik York Las Vegas, NV

DO NOT purchase. They give 9 hour windows for repair. After waiting at home all day long they notify at the last hour. We aren’t coming reschedule. They didn’t honor a food loss claim when my fridge was clearly not holding temperature (50 degrees) the fridge wasn’t fixed properly fridge broke again 2 months later all my food went bad AGAIN. I try scheduling someone to come out. They gave NO warning before coming I had left the house for 15 min to grab something and all of a sudden I get a message stating they showed up and left. Was told they would come back that day waited until 7pm and finally got a hold of someone. Guess what. No notification they decided to just not come out and not say anything. THE WORST CUSTOMER service I’ve ever seen.

2 months ago

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Jason Beckwith Ashburn, VA

I don't understand what happened to this company. The service was amazing and I recommended it to everyone I knew. However now, I can't seem to get anything solved and they are giving me the run around. I took off work to get my washer repaired and they have moved or canceled my appointment numerous times. Every time I call someone either hangs up on me, tells me they are sorry and will look into it and then hangs up, tells me they will call me back or their isn't a supervisor available. The service has gone to crap and the people seem to not care I'm the customer and they are here to support. I am very frustrated and will think twice before renewing which is a shame because I've had the service for over 8 years.

2 months ago

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Suzanne Healy FL

This has been the worst service I have ever experienced with a service contract. This company should be ashamed of themselves. Sears is offering fraudulent services. I can understand that certain items are not covered. However, to be strung along for 3.5 months is beyond reasonable. I will ensure that share my experience with everyone in my network. This is likely why Sears is virtually out of business.

2 months ago

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Gerry Draughon Clermont, FL

Been with Sears Home Warranty Services for approximately 10 years. They have met their end of the bargain till October of last year. Our garage door Craftsman motor (20 yrs old) broke down and they still haven’t repaired or replaced it. Their technician has responded twice but appears as if I know more than he does. Sears was alway a good example of American Pride workmanship but are now following third world country examples. Indeed a disappointment to say the least. I wish there was a less than one star rating.

2 months ago

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Kelly Gillette Chicago, IL

This is the worse home warranty company in existence. They will wait to send out a technician for 2 weeks. They give a time between 8am-5pm so vague and your entire day is screwed. It is unacceptable to make customers wait over a week and then give an 8 hour wait time. Beware of Sears Home Warranty. This company is a joke. The worse customer service and they don't care about customers. Never buy Sears Home Warranty!

2 months ago

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Pam Rodney Eulenfeld Taylor, TX

Compared to the phone service for my Master Plan Agreement that I have had for over 20 years, it is a joke, you cannot easily set up a repair for an appliance anymore, it is so complex you are not able to reach a human and must do ALL on line which, I am 71 am not technical and there IS NO PHONE NUMBER TO CONNECT TO A HUMAN. I will not be buying this service again and am now searching for a new company. Ridiculous amount of time and not a single result. My dryer now has been out for almost two weeks, NO HELP from Sears, AT ALL.

2 months ago

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Hoa Nguyen Greer, SC

Sears have rescheduled my service 10 times and continue keeping reschedule. I am not sure they are ever coming to fix my refrigerator. They already took my money in advance and never come back to finish the job. I have noticed that if you are making a very first service, Sears keep the promise very well. They come with unexperienced technician and will collect you the money in advance and they said they will send other experienced tech to come to take the problem. Good luck, after taking your money, they won't come again. To get your money back, don't waste your time to call into Sears customer services. They will round your call to different departments until you are pissed and hand off. Call your credit card company and let them recoup your money and let them handles the crooked Sears.

3 months ago

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Dave B Gig Harbor, WA

I should have researched and read the reviews before I entered into contract with Sears and A&E repair service. I am so so very unhappy with this service. I began contract with this service the middle of September, it is now Dec first and the freezer they were supposed to come to repair is still broken. I had to take three days off of work, one to diagnose, the second day for the alleged repair which they could not complete because they did not have all the parts. The third day they just did not show up. I tried all day to contact Sears and got the complete run around and dead end transfers to automated machines and after 28 calls and seven hours on the phone I have not been able to get anywhere with resolution. Finally I was able to reschedule so I can take a fourth day off of work so they can send someone else to try to do the repair. I AM COMPLETELY FRUSTRATED WITH THE LACK OF SERVICE!!!!! ** DO NOT ENTER INTO CONTRACT WITH THEM.** The repair tech that came to the house was nice enough but I am not totally convinced he fully knew what he was doing particularly after he discovered he didn't order all of the correct parts. He also told me the company (A&) went from seven repair persons down to two. How can Sears or A&E provide such a terrible service and still collect money for essential repairs. DON"T DO IT !!!!

3 months ago

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Janet Proctor Upper Marlboro, MD

It would be zero if that rating was available. Two months ago I called Sears home services for an error code I received on my washer. the technician fixed that problem and I noticed while washing my first load, there was no agitation. I call Sears back a technician came supposedly a part was ordered, after 2 weeks I called for a status and was told they could get the part and someone would call me about replacing my washer, no one called. I called back a week later and was told the part was in order. Part came in to let them know a technician came out said the part ordered was the wrong part, I received all parts about 3 weeks later. After that 3 appointments were made with no explanation after I waste whole days waiting with no call just a text say it was rescheduled. Called customer service. Spent hours trying to get answers to why my appointments keep getting rescheduled with no explanation was finally told I needed to talk to someone in A&E I was given several numbers that lead to the same number where ther is not an option to talk to a person, the voice keeps repeating the appointment date that was rescheduled. I called customer service back to ask for a supervisor and was to I need to speak to speak to the contract provider, I thought I was talking to Sears the contract provider, after going back and forth she hung up. I am now at there mercy hoping a tech does not reschedule on November 30, 2022.

3 months ago

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Thawkes2017 Saraland, AL

I absolutely love that Sears Home Warranty is still in business even after the stores closed. This is the best company ever. They seriously go out of their way to make sure that you are taken care of. I have not had any issues getting a home repair or appliance fixed in a timely manner.

5 months ago Edited October 20, 2022

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Donna h Brunswick, OH

I had excellent service with my sears appliance Warranty , when the item couldn't be fixed it was replaced . Sears always sent out a repair person to fix my appliances to satisfaction. I hope they continue to sell appliances & warranty , they continue to satisfy customers . Including my self. I have had several recent experiences . Thank you Sears ! Donna G

10 months ago

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Benny Newark, DE

I have been buying Sears protection Plans forever and when I bought a home this was a no brainer. When looking at some of the reviews it is evident people are just impatient. Not all, but when an appliance breaks, your not the only customer and waiting a couple of days is not bad, especially since your saving hundreds, if not thousands of dollars on the repair. They aren’t magicians that wave a wand and same day things are fixed. Their process is simple, text updates about appointment and updates morning of and when your the next stop. In my area the techs are great and they have different technicians for different appliances. So far I have had preventive maintenance checks, both same guy and he was awesome and knew his stuff and walked me through everything he was doing while telling me best practices to best maintain my furnace and AC. I also had my washer break and they could have ordered the parts but it was cheaper to cut me a check for a new one, or they offered me a comparable model with the same features. Now I will say I take good care of my stuff and I have seen some bad stuff in 11 years of retail. If you take care of it and it’s not misused, everything goes smooth. Most people on here manhandle and don’t care for their stuff and the are they ones upset when claims are denied. Read manuals and operate as should and there will never be issues with plans like this. Chose sears because of how big their fleet of technicians are, how long they have been doing it, they cover more then any other plan I could find, high per year/ per job cap, can cancel anytime, I have nothing but praise for this plan and for 69.99 and how much I’m out of town, this plan keeps me at ease that if anything happens it will be taken care of.

3 years ago

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Sean C. Cincinnati, OH

I reluctantly signed up for Sears Home Warranty because the horrible experience I had with TotalProtect Home Warrant (Total Reject). Just had an issue resolved within a week with my furnace. After submitting a claim a tech scheduled next day service. Savings HVAC LLC replaced the control board that same day. The control board did not fix the problem and they determined the furnace needed to be replaced. I expected problems and a fight only to find I was offered the option pay the difference for a more efficient furnace. Completely painless and very little effort. If I had to point out anything negative about the entire experience was the 2 day wait on the new furnace. Well worth the wait and I'm extremely pleased with the entire process. Mind blown!!!

4 years ago

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Amanda Martin Denver, CO

If I could give zero stars I would. WARNING all home owners, choose a different company. This is not worth your time or money. I have now spent $300 on just technician fees to have not had anyone actually look at my dishwasher. The error continues to fall on Sears for improper work order set up and terrible communication. Do not choose Sears!!!

2 months ago

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Mike Wenzel Killeen, TX

Worst customer service EVER!! Hard to find person to talk to when you call, customer service never has answers, I feel sorry for the techs. Been dealing with a freezer issue for 6 weeks and still no end in sight. They will take your $$ asap and then they don't care what happens. STAY AWAY!!!!!!

2 months ago

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Norman Krieger Hornell, NY

Horrible customer service !!! To actually get a human being on the phone is like trying to reach the Pope. Then when you actually get a human being in India, Mexico or the Philippines they give you the runaround. We are officially a Third World country.

2 months ago

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Anabela Cuibus Odessa, FL

I sold my apartment, and I called and cancelled My Sears home warranty service. To my surprise they continue to charge me and I learned they also duplicated the account and even double charged me. When I called costumer service the hand up on you and I had to go to my bank to dispute the charges. Sears home warranty operates as a scam!

2 months ago

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Juan Meza IL

I like nothing about this company. Even after I've cancelled the account, they are still trying to collect money for services they'd never performed on my house. They are unreliable had no providers and the few times they found one he was trying to get money for work he did not perform. Most of the time I had to look for my own provider. I then I did not ger reimbursed. Is amazing this company still on business.

3 months ago

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Robin Edwards

If I could give a ZERO star, I would. I was lied to by a Sears technician that convinced me I could save hundreds on appliance repairs with the warranty. This was after he inspected them. He was being deceitful; the warranty does not cover any of those repairs/replacement parts, as he promised. Waste of time and money. BUYER BEWARE: AVOID SIGNING UP FOR THIS WARRANTY at all costs!

3 months ago

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TATTOO MAFIA Smyrna, DE

WORST EXPERIENCE EVER IN DEALING WITH SERVICE REPAIR! MISSED A TOTAL OF 6 WORK DAYS, MULTIPLE HOURS ON HOLD, MOST CUSTOMER SERVICE REP ARE VERY HARD TO UNDERSTAND. THEY ALSO READ COMPUTER RESPONSES. THEY ARE TRAINED TO BLOW YOU OFF. ALL JUST TRYING TO GET MY APPLIANCES REPAIRED. NONE OF MY PARTS ARE BEING DELIVERED TO FIX MY DRYER OR DISHWASHER. GOING ON A MONTH NOW. THEY CAN TAKE MY MONTHLY PAYMENT, BUT CANT SEEM TO COORDINATE A TECH WITH THE PARTS NEEDED TO FIX MY APPLIANCES. WASTED HUNDREDS ON THIS PLAN. DO NOT USE SEARS!!!!!!!!!!!!!!!!!!

3 months ago

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Rae Batista Lowell, MA

Sears home warranty is a total waste of money. The only time you get a live voice is when you want to talk about you contact, payment update or new contact information. The number they give you for Sears Home services does not work and Sears warranty cannot even contact them.

3 months ago

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Bob Fish Tallahassee, FL

Just the worst. We're at two months and counting to repair our washer. They came out and said he had to order parts. Some parts came in and the one other part, it turns out, Sears wouldn't pay for it (I ordered it and got it in 4 days). You CAN NOT get it touch with anyone with Sears in this country. The rep set a repair date and no one came out. Looks like another 3 weeks. This is absolutely horrible. Also, you can't complain to Sears. Easy to understand why it went bankrupt.

3 months ago

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silver morona Sugar Land, TX

I'm lost for word but all I know is that it's a terrible company and It's very overpriced i mean you have to pay to book an appointment by that I mean that you have to basically pay to tell them what's wrong with your appliance after which you pay again. Everything about it is overpriced and they don't make it clear on what's in your contract when you sign up for the warranty. They make it sound so easy like it's not a problem but you end up paying every month and you cannot get out of the contract.

3 months ago

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G.J. Boise, ID

We had Sears Home Warranty a long time ago. They had really bad customer service. This company was impossible to get any one to help us. I kept having to go through so many robot steps to finally get a human being then I was put on hold. I had to hang up because my phone went dead after trying to get help for so long. We cancelled their service after a couple of months. I’m not sure if they are even in business anymore. In my opinion they should be banned from offering any kind of service.

2 months ago

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Timothy Johnson Dayton, OH

Atrocious service. My claim for an under cabinet microwave was assessed 19 days ago. The technician recommended replacement- the unit could not be fixed. I never heard anything from anyone about replacement though I made numerous calls to Sears Home Warranty Service. Then I learned the claim had been closed out. I also had a claim on an oven that wasn't heating properly. A technician recommended it also for replacement. I heard nothing back for 15 days. Called numerous times but still got the run around with no call backs. Finally I learned the claim was referred to another company for another diagnostic assessment. I spent 45 minutes on the phone waiting and talking to a service rep until the call mysteriously got terminated.

4 months ago

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Julie Lynnwood, WA

We have been trying to get a repair completed on our refrigerator since September. We have had over 6 techs come out to service our fridge. Two weeks ago the tech said it was unrepairable and left without having done anything on our fridge and it unplugged. He said it would need to be replaced by the warranty. For the last week and a half I have been on the phone with Sears everyday. They kept telling me I need to speak to someone else. Then it would be too late and departments who could help were closed. I have spent hours on the phone with people. I have a special needs daughter with medication that needs to be refrigerated. They finally resolved that the right paperwork was never filed and that they had to send a new tech out. Now we are being told that we have to unplug our fridge for days to see if the issue will resolve itself. No repairs were done again. I am ver fed up with the system that they use and would not ever recomemnd this company to anyone. They kept assuring me that we were considered a medical emergency, yet they did nothing to make sure that we had refrigeration for medication.

4 months ago

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Toni Williams Reston, VA

DO NOT BUY A HOME WARRANTY WITH SEARS!! I have warned you. I have been trying to get them via A&E factory service to fix my dryer since August, it is now the end of Oct. It is hard to get someone on the phone once you set an appt, too many automated systems. Mohammad is the worse with A&E. A&E is full of liars, scammers. I have been hung up by Sears reps and A&E reps. We have taken off from work 3 times (full days) and the techs have not shown up. It is such a joke, my co-workers are all bewildered, since they have heard my conversations with this company. As soon as my dryer gets fixed, I will be canceling this home warranty and I dare Sears to try to collects on the annual fee. They will be out of business soon anyway. This was such a joke. NEVER AGAIN.

4 months ago

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Ssndra Baltimore Chicago, IL

I have been without my washer now for over 21/2 months,I’ve had 2 repair man to come & fix it ,the first repair man took it apart he told me I need a transmission, he order 6 different parts for the washer ,he couldn’t even put the washer back together,he said I have to wait 3 weeks for someone to return,on my return date they called the day before and said they had no one to work and I would have to wait another 2 weeks,another repair man can on this Monday October 24th unprepared.he didn’t have the proper tools to do the job,he said someone will be returning on October 31 ,you can’t reach customer service when you have an issue with your repairs. I’ve had serval issues with them since the Sears store closed. Hot water tank went out 4 months ago they told me they had no appointments for 3 weeks, How can someone go without hot water for 3 weeks with a family of 5 ,I had to buy my own water tank and was out of more than $1,000 Sears take their payment every month & charges $ 100 deductible when you call for they service .THEY ARE NOT A RELIABLE COMPANY, ,DONT WALK RUN AWAY FROM SEAR’S WARRANTY SERVICE,IT SUCKS

4 months ago

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Stephen Lieberman Boca Raton, FL

The person selling the contract gave us incorrect information on what was covered. For example, we were told that the price included systems and appliances, when what was covered was only systems. I had to add appliance coverage at an additional cost. I was also told that my two refrigerators and two air conditioners were covered when the contract only covered one. I was also told that the contract covered cleaning of my dryer vent - this too was not true. When my refrigerator had a problem the earliest service call available was 3 weeks. The service personnel were very competent and repaired my faulty appliances well.

5 months ago

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Sharon Campbell Dundalk, MD

I have had service warranties w/several warranty companies. Sears is the worst. Overall rating ZERO!!!!. My error in not reading the reviews. Sears repaired my washer earlier this year. However, the washer is experiencing the same problem. My 1st appt was scheduled for Sept 9/23. Sears canceled my appt without informing me. 2nd appt, Oct 7, sitting at home all day 8:00a - 5:00p the service tech or Sears noted in their database that I was not at home.. LIAR. 3rd appt Oct 14, sitting at home all day 8:00a - 5:00p. Placed a call to Sears and while on the phone, I received a text message that my appt is Oct 26. DO NOT DO BUSINESS WITH SEARS. THEY ARE COMMITTING FRAUD & SCAMMING CUSTOMERS.

5 months ago

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Christina Sutu-Wallar Santa Clara, CA

I reached out to get some information on what exactly they covered and do my appliances HAVE to be from Sears for coverage? I like that they offer 24/7 service, a 6mo guarantee on work done, and if they can’t fix something then they will replace it.

8 months ago

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Alexandria Lekberg Chesterfield, VA

I had them for my kitchen items. They have many affordable plans to choose from. They came out and fixed my washer and dryer and we’re courteous. It did take 3 weeks to get an appointment but it was a busy time. I would recommend Sears! They always come back out if the problem came back at no charge.

8 months ago

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Mary Boyce McGrath North Kingstown, RI

I have had Sears Home Warranty now for 2 years. The most frustrating part of the plan is getting it set up the folks on the other end of the phone due to accents. My main warranty calls have been for my refrigerator with built in ice maker. Had Sears here a couple times. Problems with the ice machine was all manufacturer related. Sears will come back at no charge for the same issue within 180 days. So, basically I paid $75.00, and they came here several times for the same issue due to the refrigerator. I have also had them here several times for my washer, which seems Whirlpool made the agitator pretty cheep. I just changed my plan to the whole house plan. The only experience I have had with that as of this first month, is when I did set it up, the man I spoke with asked if I had central air system, as they were setting up appointments for the annual maintenance, which is of no charge each year. He also advised that in August, I needed to call for the Heating System cleaning and maintenance, which also was at no charge each year. There is a 30 day waiting period when setting up the plan for any services. As stated, except for the frustration of foreign accents setting the account up, everything else has been great with Sears (Cinch) Home Warranty.

1 year ago

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Francois Rene Bend, OR

Put in a claim December 3rd 2021, still waiting for Microwave repair and finally after 4 months , I was directed to a US person and was able to take care of my claim ASAP. Michelle was very clear and concise and promised that all would be taken care of within a couple of week. Indeed , I was contacted by a store manager for Sears and he personally brought a new GE microwave from 120 miles away. The installation was to be done by a service tech but I ended up doing that myself. Bravo and thank you. It pays to stay focused and keep calling until you get a response.. Again , thanks to Michelle.

1 year ago Edited March 28, 2022

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Lisa R Ulloa Colorado Springs, CO

I have had my home warranty since 2017 and have had my furnace serviced and my washing machine and dryer repaired since I have had the warranty and they have been nothing but EXCELLENT for me…. The techs were very knowledgeable and got the repairs done without problems!!! No problems with scheduling appointments either!!! I would recommend them without fail!!!

1 year ago

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Gaius Gracchus Reno, NV

We have a Sears warranty for our dishwasher (Kenmore). It has been a problematic purchase - issues started after we'd owned it for only a few years. The last time it failed, it took 2 months for the Sears repair people to finally get it working. However, Sears was not 100% to blame. The issue is that the repair people are often incompetent, dishonest and downright lazy. We did finally get one that fixed it, but I will spare you the details of our multiple visits. Why the 4 stars? Because Sears did really try. They sent us compensation for our troubles and continued to send people out to resolve the issue. The Sears phone reps were polite and did their best to help us. The issue is that repair people *in general* are not very good. So even when you hire people yourself, you can run into the same issues we did. Sears did not give up and kept on top of it until our issue was resolved, in spite of the poor performance of some of the repair people.

1 year ago