Sears Home Warranty Logo

Sears Home Warranty

Is This Your Business?
star star_border star_border star_border star_border

3.2

Overall Score

error This company may not service all states.
See states serviced
LAST UPDATED: April 8th, 2024
report_problem

Attention: Sears declared bankruptcy in 2018.

Sears declared bankruptcy in 2018 and now operates as three companies: Sears Holdings, Sears, and TransformCo. If you have a Sears appliance warranty, TransformCo now manages it. However, the warranties are still marketed under the Sears brand.

Sears Home Warranty offers competitive coverage. Its plans are customizable with additional coverage options, which helps you find the coverage you need.

The company also offers one of the longest repair guarantees in the industry.

Despite these positive factors, customer dissatisfaction with the company is high. Consider other home warranty companies before making a final decision.

Read Sears Home Warranty Reviews

report_problem

Attention: Sears has roughly 96% 1-Star Reviews on Best Company.

Sears reviews reveal overwhelming dissatisfaction with the company's home warranty services. Most reviewers are highly unlikely to recommend the company to a friend or family member.

Top Ranked Companies

thumb_up

The Good

  • Customizable Plans
  • Add On Coverage
  • Home Warranty Plan Benefits
  • 180-Day Service Guarantee
  • Easy Warranty Claim Process
  • Competitive Cancellation Policy

Customizable Plans

Sears Home Warranty's plans have no product age limit, include one heating and one cooling preventive maintenance check annually, and offer coverage for unknown pre-existing conditions.

Warranties come with a 30-day waiting period. However, during this period you'll benefit from 25 percent discounts on repairs for appliances, HVAC, and water heaters.

You'll find three home warranty plan options through Sears: Appliance Plan, System Plan, and Whole Home Plan.

Appliance Plan
The Appliance Plan protects 10 major home appliances:

  • Refrigerator (with ice-maker)
  • Dishwasher
  • Washer
  • Dryer
  • Oven/cooktop/range
  • Range exhaust fan
  • Built-in trash compactor

You'll also benefit from 25 percent discounts on HVAC and water heater repairs.

This plan costs $49.99 per month. The service fee is $75.

System Plan
The System Plan protects 11 major home systems:

  • Heating system
  • Air conditioning
  • Electrical system
  • Plumbing
  • Water heater
  • Water softener
  • Faucets and toilets
  • Garbage disposal
  • Ceiling fans
  • Garage door opener

You'll also benefit from 25 percent discounts on appliance repairs.

This plan costs $59.99 per month. The service fee is $100.

Whole Home Plan
The Whole Home Plan combines the Appliance and Systems plan into one. It costs $69.99 per month. The service fee is $100.

Add On Coverage

Each Sears Home Warranty Plan is customizable with the following coverage:

  • Pool and or spa with heater
  • Septic tank with pumping
  • Stand alone freezer
  • Sump pump
  • Well pump

Sears Home Warranty has separate contracts for each of its home warranty products. Using the Whole Home Plan as an example, contracts last one year and include a 30-day waiting period at the beginning.

Additional Plan Benefits

Each Sears Home Warranty plan includes the following:

  • 24/7 customer service
  • 180-day workmanship guarantee
  • Product replacements
  • Pre-screened technicians
  • Comprehensive coverage
  • Heating and cooling maintenance checks

These benefits are standard in the home warranty industry, but Sears' 180-day workmanship guarantee, and heating and cooling maintenance checks, are unique and stand-out offerings.

180-Day Service Guarantee

Sears chooses the technicians it works with and offers a 180-day service guarantee. Home warranty providers often offer a workmanship guarantee but typically of only 30 days. Sears' guarantee is one of the longest that you'll see in the industry.

Easy Warranty Claim Process

You can submit claims online or over the phone 24/7. You'll receive a referral to a service technician within 2 hours during business hours or 24 hours for requests made outside of business hours.

Competitive Cancellation Policy

Sears Home Warranty has separate contracts for each of its home warranty products. We'll use the Whole Home Plan contract as our reference for contract information.

Sears' cancellation policy is fairly consistent with industry norms. You'll receive a full refund if you cancel within the first 30 days and haven't made a claim.

If you've made a claim or decided to cancel after the first 30 days, you may receive a prorated refund for the remaining contract time. You'll also be charged a $25 claims processing fee and the cost of any service performed under the agreement. In some cases, you may be charged by the company for the remaining balance.

thumb_down

The Bad

  • Poor Sears Home Warranty Reviews
  • 2018 Bankruptcy Filing
  • Exclusions and Limitations

Poor Sears Home Warranty Reviews

Sears Home Warranty has received a sizable number of reviews, although some competitors have higher review counts on Best Company.

Unfortunately, 96 percent of these reviews are 1 star. Reviews mention poorer service post Sears' bankruptcy, long delays with parts and repairs, poor customer service, dissatisfaction with claims and coverage, and difficulty cancelling.

These concerns are troubling because a home warranty's value is in the repairs and claims.

Sears Home Warranty also has a 71 percent lower average star rating compared to the industry average (3.8 /5).

The company's net promoter score is also much lower than the industry average: a 0.2 compared to a 5.8. The net promoter score measures the likelihood a reviewer would recommend the company on a scale of one to ten, with ten being the most likely.

2018 Bankruptcy Filing

As noted in the introduction, Sears declared bankruptcy in 2018, which resulted in a new operation structure. Home warranties are still marketed under the Sears brand, but they are managed by TransformCo.

Bankruptcy isn't a good sign, particularly for home warranty shoppers. You'll want to find a home warranty provider that has a good track record of meeting its claims obligations and is financially stable.

Exclusions and Limitations

Using the Whole Home Plan contract as a reference, Sears Home Warranty's limitations and exclusions generally follow industry trends.

Home warranty contracts typically have limitations and exclusions. Sears' contracts are no exception.

You won't find coverage for permits, cranes, removal fees, disposal fees, modifications, abuse, misuse, neglect, poor maintenance, missing parts, power surges, fire, etc. Incidental and consequential damage is not covered.

Keep in mind that specific parts of equipment may not be covered, so review the contract to understand your coverage better. In some cases, you may be offered a cash settlement instead of a repair or replacement.

The warranty has an annual cap of $50,000 and a $10,000 cap for each claim.

You must receive prior authorization for coverage to be offered. If you get repairs done without working through Sears, you won't be covered even if the repair is normally covered.

gavel

The Bottom Line

Although Sears Home Warranty has many competitive features, the level of dissatisfaction among reviewers is quite high. You may want to consider another home warranty company.

View Best Home Warranty Companies

Was this content helpful?
thumb_up Yes thumb_down No

Star Rating

info

1.1

star star_border star_border star_border star_border

1,041 Reviews

Review Breakdown

5 grade

1%

4 grade

1%

3 grade

1%

2 grade

2%

1 grade

95%

Sentiment Criteria

Value

star star_border star_border star_border star_border

Quality

star star_border star_border star_border star_border

Service

star star_border star_border star_border star_border

Trustworthiness

star star_border star_border star_border star_border
cancel

Filter by:

arrow_drop_down

Sort by:

arrow_drop_down
info
star star_border star_border star_border star_border

LV

If I could I would give them zero stars I would. The technician never showed up. We are currently on appointment number 3. Each time we call to inquire about the time we are told the tech will call us approximately 1-2 hours out. It takes close to one hour to reach a customer service rep. After hanging on the phone we never get a resolution and told to call back. So disgusted and will be canceling our annual warranty as soon as we can. I do not recommend them.

1 week ago

star star_border star_border star_border star_border

AJ Jones

I have had a Sears Home Warranty for two years now. I requested a maintenance check on my A/C unit since Spring and warm weather have arrived. A tech came out and told me that a part on HVAC needs to be replaced. I contacted Sears Sales about purchasing a new unit and applying the cost of the needed part toward the sale of a new unit. I was told by Sears Sales that their Home Warranty Department would have to approve applying the cost of a part toward a new unit. I called the Sears Home Warranty Department and they said that they would have to have another tech come out to check out the unit since their other guy, who had serviced my AC last year, had only been there to do a maintenance check. ????. So, I paid the $100 for another tech to come out to check out my system. Surprise: the tech never showed up and my service request shows as closed. AND I have not been able to get a 'person' on the phone but have been caught in a phone loop with an automated system that always ends with the response that I have no open service request even though their service tech NEVER showed up at my house. OMG! I am going to purchase my new HVAC system in the next few weeks but it will not be with Sears who obviously does not want my business and the Sears Home Warranty that is unwilling to service the system I do have or admit that the part needs to replaced because their 2nd tech had closed my service request. I am going to assume that what is left of Sears is not trying to make a comeback to better days.

2 weeks ago

check_circle

Review Source

star star_border star_border star_border star_border

F Hadadi

I bought Sear home appliance warranty & based on the contract they are supposed to either repair the appliance or replace it however it’s been 4 months since I requested a repair for my refrigerator water dispenser & so far the technician has visited my house 3 times & has not been able to fix it & the last time he came it’s not repairable. He left & I never heard back from sears. So finally I called today & asked what are you going to do about my refrigerator. The guy on the phone said as far as we know your unit is working 😳I said WHAT?!! My fridge problem was the water dispenser & it’s still not fixed but he said ok we send another technician next week. But they are just wasting time the technicians are not experts & don’t know anything. Buying this warranty was the big mistake

3 weeks ago

check_circle

Review Source

star star_border star_border star_border star_border

KEITH WILLIAMS

I gave 1 star and it would be a -star, but I would not be able to leave a review if I did not click on a star. After countless calls being made to Sears by my wife and myself, sitting on the phone for hours upon hours and telling over and over the same sad story regarding our "Hot Water Heater" failing 03/04/24 and the water emptying out into our basement. Then a service representative came to our home on 03/06/24, taking pictures and stating he would submit our claim immediately. Then after no response, we began making call after call after call and being told day after day that the claim was not submitted/received and being told just to wait 3 more days or next week someone should be in touch with us. Now, 18 days later, after sitting on the phone for over an hour, my wife's patience paid off and she spoke to another Sears rep and was given this claim number and the email address. and instructed us to submit documentation (receipts from Home Depot) verifying that we had purchased a "NEW WATER HEATER" and we will be reimbursed. We have contacted the Attorney General Office of MA, and are seeking compensation for all of the aggravation caused by this so-called warranty fiasco. Please rectify this situation as soon as possible!!!

3 weeks ago

star star_border star_border star_border star_border

Patty Chrisawn

I would give 0 stars if possible. Sears has turned into a total joke. Good luck on getting any help or resolution to any issue or problem. Their solution is to transfer you to someone else. The searshomehub website is even more useless. Unable to get appointments scheduled, and IF they are scheduled, they will be cancelled. I have delt with the for the last 3 appointments and still waiting to get my frig and stove fixed. This is a joke, waste of money, and a rip of to someone who needs any type of service. RUN FROM THEM!!!!!!! GO FIND SOMEONE ELSE!!!!

3 weeks ago

star star_border star_border star_border star_border

Susan Hunter Scottsdale, AZ

We have a Sears Home Warranty. But every time I log into my account, I’m transferred to Cinch. Why? Also am having issues with getting my microwave fixed. Two providers came. One replaced a part and said it works. Yes, it works but doesn’t heat as hot as before. For three months, I have been trying to get this issue resolved. It’s so hard to get a person to talk to and when you do, you can’t understand them because they have a heavy accent! The service providers are rude, or in a hurry to leave. I am so disappointed with Sears Home Warranty. Once the microwave is fixed or replaced, I’m changing warranty companies

1 month ago

star star_border star_border star_border star_border

Randal Cain Concord, CA

1 is too high. This is the WORST company. My claim included a dishwasher and a washing machine. They sent guys for the washer twice. After 3 weeks, the washing machine is finally fixed. The dishwasher is waiting for parts. I just got off the phone with the worst customer service agent you can imagine. I asked for a supervisor at the outset. He wouldn't transfer me. He asked why. WHAT? I told him I was returning a call from a supervisor from earlier in the day. He wouldn't take that and asked me literally 4x why I wanted to be transferred. Then, it was "they wouldn't be able to assist you." I asked for another call back. He asked why. WHAT? Horrible service. Horrible company. Horrible warranty.

1 month ago

star star_border star_border star_border star_border

Kathy Wibberly

We have been paying for their appliance warranty for years. After paying the monthly fee, we did a service call for our dishwasher on February 2. They charged us $100 to set up an appointment with a technician. They scheduled a service call for February 7. The service window was between 8 AM - 5 PM so we stayed home the entire day. No one showed up. They rescheduled us for February 12. OK, I can understand that the technician got busy so we gave then grace. We stayed home another entire day. No one showed up. They rescheduled us for February 16. Again spent a whole day waiting. No one showed up. Starting to get quite irked. They rescheduled us for February 21 (today). We were home all day, for the fourth day. No one showed up or called, but we got an email saying "Our technician arrived today, but no one was home. If you would like the technician to attempt to return today, please call the phone number left in your voice message. Or you can schedule a new appointment". They attached a picture of what was supposed to be our house, but it was not. The house number was not even close so it wasn't an "honest" mistake. Of course, there was no phone number left in our voice message either so we couldn't contact them to come back. Beyond livid now and filing complaints with BBB and posting a review here. We paid them three weeks ago, wasted four full days waiting for a technician to show up, and NOTHING.

1 month ago

star star_border star_border star_border star_border

Dewane Pitman Cleveland, OH

I would give them a 0 if I could. This is an absolute SCAM. They take your money and then when you need a repair it takes forever for them to send someone from another state! Then it takes even longer for them to send someone back if parts are needed. We have been without our washer for weeks and they still have not contacted us to tel us they are unable to get the parts like the repairman suspects. They do not want to have to replace our washer so we are , like so many other reviewers, GETTING THE RUN AROJND! This scam of a company needs to be stopped and shut down. Please do not waste your money on this rigged plan. It is awful at best.

1 month ago

star star_border star_border star_border star_border

Rebecca seilar Wood Keith

The warranty is absolutely bogus. They say they will fix things but they can only do 2 brands then outsource and charge you for the trouble. Then is you cancel they bill you for it and charge you. It is ridiculous. Why Sears does not go away entirely is a mystery since all their products have been garbage for decades.

2 weeks ago

star star_border star_border star_border star_border

Mohamed Almetwally Ashburn, VA

I called to cancel my protection agreement after I spoke to the representative he told me there was a charge of $ 59 plus a $25 cancelation fee and I should get a credit of $181 back to my account, he charged my account an extra $ 181 instead of credit, his excuse he missed reading the cancellation policy discloser, and tried to speak to a manager he said no manager available

1 month ago

check_circle

Review Source

star star_border star_border star_border star_border

Carminia Hutto, TX

Terrible! Waited all day and tech sent a text they showed up and no was home. A total lie! We wasted our entire day waiting. Called service - finally got someone- was told it tech would return to our home. Never arrived. Called again, was told I have to call next day to get another DATE! They could not expedite appt same day! Why? I bought appliances with extra warranty to avoid these headaches and it’s worse!

1 month ago

star star_border star_border star_border star_border

Henry White Cumming, GA

I can only echo the horror stories given by other extremely dissatisfied customers. It is almost impossible to reach a human, and if you do after hours of being on hold they are very unresponsive to your concerns or complaints. The service providers they use are very unprofessional. They make several appointments that they neither keep or notify you that they are not coming. I called to cancel my policy and was told that I had to keep this policy until the renewal period which was several months away. I am shocked that company which formerly had an excellent reputation has sunk this low.

1 month ago

check_circle

Review Source

star star_border star_border star_border star_border

Xavier Garcia Weslaco, TX

I called to cancel my Sears warranty program. They never deducted anything out of my bank for 4 months. Then they claim that my warranty was not canceled that it was my fault. So they wanted me to pay $290. If I would pay the $290 I could cancel my warranty. So I paid the 290 that they say I owe them for 4 months. Then I call to cancel and they told me I had to pay another $114 because my warranty didn't expire till September. These people are bunch of scammers. Don't get this warranty. Their technician was great he got the problem fixed The problem is with their higher-ups

1 month ago

check_circle

Review Source

star star_border star_border star_border star_border

Denise Karam

Very upset with sears our washer has not been repaired in over a month now . We have been getting the run around ..they are telling us they have to start the process all over again after telling us to call them back in 6 business days to find out what the outcome is This is unacceptable extremely upset customer and this is not the only place I will be leaving review

1 month ago

star star_border star_border star_border star_border

Jane Johnson Salt Lake City, UT

If I could leave a 0 I would. They used to be a decent company by now they r the worst. They have sent out a repair man 3 times. The have sent out the wrong part. And have said that they don't make the part any more. They have said that there will be a resolution for either a replacement or a buy out for the last 3 months. I just kept calling back and getting Apologies the that they understand it has taken too long and call back in 2 days or 5 day or 14 days and I do. I have been very polite to them but 6 MONTHS to come up with a solution is Ridiculous. This started in September and is is now February and still they r working on it

2 months ago

star star_border star_border star_border star_border

Diane Wysocki Houston, TX

Terrible, waste of money. Have been trying to get my fridge repaired for almost a year. GE monogram . Water dispenser broken/freezing entire refrigerator. The service Company not very good either Astro Appliances Houston TX. If I could sue them (Sears) for terrible service and scamming people I Would!! CLASS ACTION SUIT ANYONE!!! I want all my money back!!! finally got a real people to answer questions on Phone, was put on hold for 50 min.Then Disconnected!!!! Parts ordered 5 months ago and still nothing. This is a Scam so that they can collect their monthly charge and not deliver any full repairs.

2 months ago

check_circle

Review Source

star star_border star_border star_border star_border

Jaida Godfrey Ft. Washington, MD

Class action suit is needed for these people!! Horrible service!!! I thought we were the only ones until I read the reviews and comments. It’s almost most been a year and my elderly parents have been without a washer. It’s takes literally a whole day before you can get someone on the phone (if you’re lucky to do that) and that’s by 10+ calls from automated messages being hung up on by the automated calls, being on hold and transferred calls!! These people take their money on time every month and you cannot get service. There have been 5 techs out 4 parts in the garage and still waiting on a call for parts!! No communication, no updates and as of today I have made 6 calls thus far and now on hold for them to tell me they can’t locate anything under the phone# or with the warranty number! RUN RUN RUN!! The Reviews DO NOT LIE!! THEY ARE THE ABSOLUTE WORST!!! They should be prohibited to conduct business and shut down for good!!

2 months ago

star star_border star_border star_border star_border

Dan Robinson Concord, CA

I signed up for this Sears Protect program in August of 2023. During the period in which free furnace inspection services were offered as part of the agreement, I tried to schedule through HomeHub as instructed. I was told they could find no service people to do so, but if I found someone to do it, I could pay for it and submit a claim, and they would review to determine if they would reimburse. This was for a home in the largest city on the Western Coast of Michigan. I ended up paying $150 for a local company to do it instead. Now in January of 2024 after after 5 months of 0 benefits, I decided to cancel the agreement. On the phone I was told that my credit card would be charged $150 cancellation fee (because that is the discount I received) plus a $25 administration fee. I have the written contract - there is no such mention of any fees in the cancellation clause. Plus, if one prorates the 5 months of the $150 discount, my monthly (paid) fees have only been reduced by a total of $62.50. I did not receive the full benefit of the $150 annual discount, plus I had to pay another company a substantial fee to service / inspect my furnace (I lumped it in with duct cleaning, which I would not have expected Sears HomeHub to cover). In short, this is a massive fraud case. I've tried to cancel, but the "service manager" on the phone said that this is their policy (to charge me $175 to cancel), even though it is not in my contract. And she refused to cancel it without my authorization to charge my credit card for the cancelation fees. Run, don't walk, away from this poor service oriented massive scam. I'm seeking a way to talk to someone with authority, but the customer service "manager" with whom I spoke said there is no one higher in the organization. Right... I see why Sears struggled financially. Stay away from this product - no service, all cost.

2 months ago

star star_border star_border star_border star_border

Judy Peterson

Can I give a “0” star rating? This felt very scammy to me, like we had to have this before they would come out. My advice - DO NOT GET STUCK IN THIS SERVICE!!

1 week ago

star star_border star_border star_border star_border

Michael Pietrusewsky Honolulu, HI

I have been trying to cancel my Sears Home Warranty policy for days and still have not been able to do so. The online portal does not work and after taking to a person, I was placed on a hold and they never got back to me. My overall rating: Zero Stars

1 month ago

star star_border star_border star_border star_border

Clotilde Douamba Brooklyn, NY

Rubbish Repair shows up late and doesn’t notify No satisfaction at all. We spend hours on the phone to schedule repairs for nothing and customer service hang up the phone after a long wait. Just robbing people Please save your money for new appliances every 2 years. That’s it

1 month ago

check_circle

Review Source

star star_border star_border star_border star_border

Tory Smith Lancaster, CA

Sears is horrible right now I’ve been with them over a decade. My washer been out since January 12. Several peoples been out to fix it said it was gonna replace the washing machine. It is now February 14 still don’t have a replacement of my wash machine I have eight people in my home. It cost four dollars a load. Every person has three loads is costing me $96 every weekend to wash clothes.

2 months ago

star star_border star_border star_border star_border

Ainsley Jeanmarie Brooklyn, NY

""Scam Alert"" Be aware of Sears Home Warranty, which is now Cinch Home Warranty. They have a scam they're running with their add on services. If you already have a plan with them, do not add any additional coverage to it. If you do they will ask for it to be paid in full the first year. And if the account is cancelled before the duration of the add on ends, they will not reimburse the add on. Better yet, just stay away from them. The only time you get good service from them is when you're signing up, or paying the plan. anything else, forget about it.

2 months ago

star star_border star_border star_border star_border

Pam Biondo

RUN AWAY AS FAST AS YOU CAN!!!!! Technicians are fabulous and very knowelegable. Sears CUSTOMER SERVICE......THERE IS NONE......ITS ALL COMPUTER GENERATED.....DOES NOT GIVE YOU AN OPTION TO SPEAK TO A REPRESENTATIVE.......COMMUNICATION ON REPAIRS IS NONE.....LEFT ME HANGING WITH NO WASHER FOR A MONTH WITH NO EMAILS OR TEXT ALERTS ON STATIS.......THEY DO NOT UPDATE THE STATUS ONLINE IN YOUR PERSONAL ACCOUNT. FIND A DIFFERENT HOME WARRANTY COMPANY......YOU WILL BE GLAD YOU DID!!!!!

2 months ago

star star_border star_border star_border star_border

Peter Denis Seattle, WA

Run away!!! I had dutifully paid my premiums for years. Just before Christmas 2023, my GE over-the-range microwave died. I tried to use the app - somehow, the app would not accept the model and serial numbers, even though they were registered with Sears. I then finally found a human, who immediately charged me $75. They assured me that they had made a request to their local contractor. As it turns out, that was a lie. I called the contractor, and they had no record of any communication from Sears. I was able to muscle my way up the chain of command and have them admit they the did not have the capacity to fill my needs as they did not have ANY contractors in my area. I was reimbursed my $75 and canceled my contract. I will now be taking Sears to whatever instance is required to return my premiums and pay for the new microwave that their untruths in business have required me to purchase. I will say, and that is the reason for the one star, is that the folks on the phone were uniformly pleasant and clearly abashed by the situation they found themselves in.

3 months ago

star star_border star_border star_border star_border

Brian Coady Hilliard, OH

They earn the one star because usually a tech responds reasonably fast. That's all the good I can say. Twice I had an appliance need replaced, and both times they offered about 80% of true replacement value. I have a 28 cu refrigerator they offered a 25 cu as replacement. How is that close??? My cloth washer broke but the part availability date kept getting pushed back. I was going to the laundry mat washing my cloths for about 2 months before I gave up and asked for the buy out ... which was for about 60% of a replacement cost. They mislead you into thinking you are going to receive replacement value to get customers, but it NEVER happens. I asked for the replacement to be reevaluated, but after I gave up after 2 weeks of asking because I couldn't wait on a new refrigerator any longer. When you call they say "we are looking into it" and quick to apologize, but that doesn't cut it. I am looking for a new company. I recommend you steer clear of Sears which is "powered by Cinch". They really mean "powered by STENCH", because they stink. YOU HAVE BEEN WARNED ! ! !

3 months ago

star star star_border star_border star_border

Steve E. Evansville, WI

Had a general maintenance service call. The fellow looked at the dishwasher for 2 minutes and pushed a few buttons. But then started pressuring my wife and I to buy Sears insurance on all out appliances. He didn't care about maintaining the bosh dishwasher just selling a policy. Another time Water dripping on the floor, 2 technicians showed up. One worked on the machine while the other walked around the kitchen and living room looking at everything. Undercover cop? Other guy couldn't fix the leak just taped the hose so it would stop dripping and ordered a new part. Warranty says if it can't be fixed the first time ya get a new dishwasher...didn't happen. Another leak repair appointment on 11-22-23. Called and got some girl that her accent was so off that I guessed at what she was saying. Then I discovered she was also selling insurance for all appliances?? And she wouldn't give up! Will never sign up for Transformco/Sears Warranty again.

4 months ago

star star star star_border star_border

Kirsten Colorado Springs, CO

I like the $50/month price tag- I was told it never changes either. I had amazing luck getting good repair people in at first. Then recently, I had the worst experience. Since you pay and they contract a repair person for you- you are really left with whatever they choose. This guy and his company were an avg of 3 stars. He is know to rip people off and not complete jobs. He told us our 8 year old Elite oven could not be fixed- it is a design flaw that creates our problem. He did not do any research to get to that resolution but settled to replace a part that wasn't even broken. He took a week to order parts, had to request our make and model information from us more than once and I had to drive the whole repair process. I tried to reach out to the Warranty group but they just sent me back to his company. Affordable does not make up for reliable or easy to use.

6 months ago

star star star star star

Benny Newark, DE

I have been buying Sears protection Plans forever and when I bought a home this was a no brainer. When looking at some of the reviews it is evident people are just impatient. Not all, but when an appliance breaks, your not the only customer and waiting a couple of days is not bad, especially since your saving hundreds, if not thousands of dollars on the repair. They aren’t magicians that wave a wand and same day things are fixed. Their process is simple, text updates about appointment and updates morning of and when your the next stop. In my area the techs are great and they have different technicians for different appliances. So far I have had preventive maintenance checks, both same guy and he was awesome and knew his stuff and walked me through everything he was doing while telling me best practices to best maintain my furnace and AC. I also had my washer break and they could have ordered the parts but it was cheaper to cut me a check for a new one, or they offered me a comparable model with the same features. Now I will say I take good care of my stuff and I have seen some bad stuff in 11 years of retail. If you take care of it and it’s not misused, everything goes smooth. Most people on here manhandle and don’t care for their stuff and the are they ones upset when claims are denied. Read manuals and operate as should and there will never be issues with plans like this. Chose sears because of how big their fleet of technicians are, how long they have been doing it, they cover more then any other plan I could find, high per year/ per job cap, can cancel anytime, I have nothing but praise for this plan and for 69.99 and how much I’m out of town, this plan keeps me at ease that if anything happens it will be taken care of.

4 years ago

star star star star star

Sean C. Cincinnati, OH

I reluctantly signed up for Sears Home Warranty because the horrible experience I had with TotalProtect Home Warrant (Total Reject). Just had an issue resolved within a week with my furnace. After submitting a claim a tech scheduled next day service. Savings HVAC LLC replaced the control board that same day. The control board did not fix the problem and they determined the furnace needed to be replaced. I expected problems and a fight only to find I was offered the option pay the difference for a more efficient furnace. Completely painless and very little effort. If I had to point out anything negative about the entire experience was the 2 day wait on the new furnace. Well worth the wait and I'm extremely pleased with the entire process. Mind blown!!!

5 years ago

star star_border star_border star_border star_border

Leslie Paul

If I could give 0 stars I would. It has been since before Christmas 2023 since they started the repair on my washing machine. They have been here 6 times and still haven't completed the job. Very unprofessional. I will definitely be canceling my service with them.

2 months ago

star star_border star_border star_border star_border

Chelsea H

Sears home warranty (appliance plan) is a complete joke and total waste of money. I've been paying $50 a month for over 2 years and have only had one appliance fixed, never showed up again to fix any other claims, And tried to charge me an additional $100 deductible per/ appliance every time I needed something fixed. I would have been better off just calling a handyman or a appliance repair company. Would saved me hundreds and hundreds of dollars. I would not recommend Sears home warranty to anybody! Ever.

3 months ago

star star_border star_border star_border star_border

Mia Jerz Nashua, NH

I paid for almost 2 years without putting a claim, and when I did I was given the run around. My dryer was making terrible noise. Long story short.. We went months after putting the claim without any help. Their story was that they were waiting for a part. We received a number of parts in the mail, but one more was needed always. I canceled my contract. NEVER again will I throw my money away on Sears Home Warranty.

3 months ago

star star_border star_border star_border star_border

Debra Cree State College, PA

It is nearly impossible to get a live person on the phone, and then it is always a ESL speaker, who has difficulty understanding my questions. This service is run by Cinch, and both service providers and I have had horrible experience with them. In theory, the home warranty plan is good value, but just try getting someone to do the repair. The company sends the part to the consumer (not the technician), and the consumer has to contact the technician. Twice Cinch sent the wrong part. The latest issue is that they charge a $100 deposit up front (which is refundable after the service call), but then they say they can't locate a technician and expect me to find my own repair person. I have no issue with the technicians who have come - all have been very competent - but Cinch is a nightmare to deal with.

4 months ago

star star_border star_border star_border star_border

jen burke Haddonfield, NJ

Sears Home warranty is a terrible service! If you were looking for a major problem and headache when your appliance breaks, purchase this policy! It is a complete waste of money. It has taken me over three months to get a washing machine replaced that is covered in my policy, the first service appointment no one showed, the second service appointment was canceled for no reason after waiting several weeks for them. You will talk to several customer service representatives none of which are in the USA. You’ll be transferred to several different departments and will spend hours on the phone. He will not be transferred to any higher level managers when you requested. They gave me wrong phone numbers for the corporate office, I have been hung up on by a customer service representative. I reported them to the Better Business Bureau.This company is running an incompetent and unethical scam.

4 months ago

star star_border star_border star_border star_border

Alicia Holliday Markham, IL

Sears is no longer the reliable company that it used to be. In fact, they should be investigated because there is no way to contact the business and speak with an actual customer service rep, unless you select the prompts to purchase from them. When you call any of the phone numbers listed online, you can only work with an automated system that takes you through a series of questions, and based on your prompt selections, you are lead to their website for situations such as, refunds, appoints or any general questions you may have. ( the headquarters phone listed online is a non-workable number). Again, in order to speak with a live agent, you have to select the purchase prompts. DO NOT UTILIZE THIS BUSINESS. You will lose money and good luck recouping a refund…There is no one to assist. My story: All went well from the initial phone call which was to arrange to have my refrigerator assessed and fixed, and to also renew my home warranty. This was all arranged by a live agent. During the call, the agent also presented a deal for me to have my stovetop range cleaned for $50, which I happily accepted. At the end of that call, I felt assured that I was going to receive the help I was arranging to have. The Tech came out, he was on time, he assessed the issue, he ordered the part that needed to be replaced, and he even scheduled the next appointment to replace the part, however, the only thing he did not do was clean the stove which I had arranged to have done along with the fridge assessment. He informed my husband, “I don’t clean stoves,” instead he assessed the stove and charged us $50. After learning what transpired, I called the tech and explained to him that I should not be charged for a “stove assessment” because that’t not what I arranged to have done and told him to use that $50 towards the part that needed to be ordered. He stated I would need to call customer service. Unfortunately, my last call to arrange for the service would be the last time a live agent could be reached…Without making a purchase. I called and called and called and only got the automated system, however, I was able to bypass the automated system when I selected a prompt to purchase, I got through successfully with a live agent. I explained what happened and all the rep does is pass you back through to the automated system. The part came in the mail and the scheduled date which was arranged by the tech during the initial appointment got canceled. The dispatcher called to tell me the tech was sick and he would come the next day. The next day arrives and I get another call from the dispatcher stating the tech’s truck broke down…I lost my professionalism with the dispatcher and asked for a manager…of course there is no manager so I asked for headquarters (again, phone number listed online is disconnected). Now having a difficult time canceling my home warranty agreement, cant’ get my refund and had to hire another company to fix my fridge ( they did a phenomenal job).

4 months ago

star star_border star_border star_border star_border

Ann Jackson Edmonds, WA

The ice machine in my refrigerator wasn't working. Sears sent out four technicians over six visits to fix it. They talked me into the warranty. It worked for about 3 months then stopped working. Then trying to schedule it again was a nightmare of errors. Over a month of transfers to different phone number, different people at each number, appointments made where I had to be home from 8 a.m. - 5 p.m. and the technician did't show, switch to different provider - no show for appointment - they don't service the Seattle area; switch to different provider who did show and fixed it. Yet Sears kept contacting me to schedule the repair. All that and more. I ended up paying ~$1,000 for that ice machine repair. DO NOT USE SEARS HOME WARRANTY. The technicians don't know what they are doing. The business is a circus roundtable of comedians.

4 months ago

star star_border star_border star_border star_border

Robin F Byhalia, MS

I bought the Sears PROTECT. So I had a technician come out to do a HVAC tune up & clean the unit/coil. He only scraped some dirt off the coils and left it all along the bottom of unit, coil area. That will just go back into the coils & stop it up. Ridiculous. Pour job. He told me that he usually has coil cleaner spray, but he was out. I looked in there after he left & it was dirtier than before he came. This is the 3rd time I've called them & they don't fix anything, gave me a est on fixing my refrigerator of $900 plus before my warranty when into effect. I just bought a new one. Save your money, don't deal with Sears PROTECT WARRANTY or Sears HOME SERVICES, It's a rip off. I have pics. Im going to try to post them.

5 months ago

star star_border star_border star_border star_border

gabe napoli Cary, NC

When you call into the 800 number and speak with a representative. The fist thing they ask is for is you phone number. We give them the phone number and they say they can’t find it in their system. Meanwhile your like what the heck. You give them your number again for them to then ask. What is your address. You proceed to give them your address for them to tell you that you’re not in their system. But wait. I have a work order number. You give them the work order number and bamm. There is you name, phone and street address. To get to this point takes entirely too much time. After they pull you up they will transfer you from department to department to department to department to department. Before you know it, you have a migraine and you spent all day waisted on just looking up your information in their system. This home warranty part of the company is garbage. You know that they take your hard earned money out every month with no issues.

5 months ago

star star_border star_border star_border star_border

John Haynes Jacksonville, FL

If I could give no star I would: Our refrigerator stopped working August the 26th 2023. I promptly notified the warranty department. Consequently, a service tech was dispatched and found the issues(s). He ordered the replacement parts which we received thereafter. Sears scheduled a repair date which later was cancelled. Another repair date was scheduled and also cancelled. The refrigerator was finally repaired on October the 9th. In the interval of the notice of August 26th and the repair date of October the 9th I had to purchase a refrigerator. $282.97 Remaining contract amount was subtracted from my checking account. During the interim I purchased two coolers and multiple bags of ice of which I'm am not enumerating

5 months ago

star star star star star

Donna h Brunswick, OH

I had excellent service with my sears appliance Warranty , when the item couldn't be fixed it was replaced . Sears always sent out a repair person to fix my appliances to satisfaction. I hope they continue to sell appliances & warranty , they continue to satisfy customers . Including my self. I have had several recent experiences . Thank you Sears ! Donna G

1 year ago

star star star star star_border

Mary Boyce McGrath North Kingstown, RI

I have had Sears Home Warranty now for 2 years. The most frustrating part of the plan is getting it set up the folks on the other end of the phone due to accents. My main warranty calls have been for my refrigerator with built in ice maker. Had Sears here a couple times. Problems with the ice machine was all manufacturer related. Sears will come back at no charge for the same issue within 180 days. So, basically I paid $75.00, and they came here several times for the same issue due to the refrigerator. I have also had them here several times for my washer, which seems Whirlpool made the agitator pretty cheep. I just changed my plan to the whole house plan. The only experience I have had with that as of this first month, is when I did set it up, the man I spoke with asked if I had central air system, as they were setting up appointments for the annual maintenance, which is of no charge each year. He also advised that in August, I needed to call for the Heating System cleaning and maintenance, which also was at no charge each year. There is a 30 day waiting period when setting up the plan for any services. As stated, except for the frustration of foreign accents setting the account up, everything else has been great with Sears (Cinch) Home Warranty.

2 years ago

star star star star star_border

Francois Rene Bend, OR

Put in a claim December 3rd 2021, still waiting for Microwave repair and finally after 4 months , I was directed to a US person and was able to take care of my claim ASAP. Michelle was very clear and concise and promised that all would be taken care of within a couple of week. Indeed , I was contacted by a store manager for Sears and he personally brought a new GE microwave from 120 miles away. The installation was to be done by a service tech but I ended up doing that myself. Bravo and thank you. It pays to stay focused and keep calling until you get a response.. Again , thanks to Michelle.

2 years ago Edited March 28, 2022

star star star star star

Lisa R Ulloa Colorado Springs, CO

I have had my home warranty since 2017 and have had my furnace serviced and my washing machine and dryer repaired since I have had the warranty and they have been nothing but EXCELLENT for me…. The techs were very knowledgeable and got the repairs done without problems!!! No problems with scheduling appointments either!!! I would recommend them without fail!!!

2 years ago

star star star star star_border

Gaius Gracchus Reno, NV

We have a Sears warranty for our dishwasher (Kenmore). It has been a problematic purchase - issues started after we'd owned it for only a few years. The last time it failed, it took 2 months for the Sears repair people to finally get it working. However, Sears was not 100% to blame. The issue is that the repair people are often incompetent, dishonest and downright lazy. We did finally get one that fixed it, but I will spare you the details of our multiple visits. Why the 4 stars? Because Sears did really try. They sent us compensation for our troubles and continued to send people out to resolve the issue. The Sears phone reps were polite and did their best to help us. The issue is that repair people *in general* are not very good. So even when you hire people yourself, you can run into the same issues we did. Sears did not give up and kept on top of it until our issue was resolved, in spite of the poor performance of some of the repair people.

2 years ago

star star star star star_border

Judy Bucholtz Bonney Lake, WA

Its easy to schedule an appointment online. However sometimes the wait is longer than I'd like. The technicians are friendly and respectful. We had 3 appliances break down in a 2 week period. Optimum Appliance did a great job accessing the problem and fixing my oven sensor and dryer sensors. Our Bosch dishwasher technician told us nothing is wrong with the dishwasher, so we rescheduled for 3/22. At that appointment he thought we need a new motor & ordered the part. Our next appointment to install is on 4/9. Wish it was sooner as we are dealing with a dishwasher that isn't cleaning well. It is very difficult to get a customer service representative on the phone.

3 years ago

star star star star star_border

TDG La Porte, IN

Sears Home Store in Knox Indiana. Expedited the service call and on June 3rd late afternoon my craftsman 8400 pro series was repaired and all is working well. Contacted Sears Home Warranty May 30, 2020 about my Craftsman 8400 pro series riding mower which I paid a little over 4000.00 including a 3 year warranty. I was told by the person I would be contacted within 48 hours. I never heard back so I called after 48 hours and was disconnected. So I called the Sears home Store in KNOX Indiana where I purchased mower from. The man was able to get me a appointment for technical service to come out. The service technician will not arrive for 3 weeks!!!!!! I am disabled, my wife has to use a push mower .... We have 1 1/2 acres that need to be mowed weekly. This is completely unacceptable after paying 4,000.00 for this mower. I am contacting local tv stations for buyers beware. This mower was purchased May 28, 2019 and well maintained with oil changes, air filter change and using the appropriate gas. The mower will not move forward or backwards and does not appear to have a broken drive belt.

3 years ago Edited September 14, 2021

star star star star star

Max Ray Winston, GA

Repair of Kenmore side by side..I called on a Saturday..They scheduled me for the following Monday..Service man arrived and had it fixed in about 10 minutes!! Faulty relay!! Low and behold..Kenmore vent hood light socket went bad..On Saturday of same week..had repairman out within 2 hours..problem fixed..faulty socket.. YEAHHHH..shout out to Sears repair men!

5 years ago

star star_border star_border star_border star_border

Jeff Lennox PA

Do not sign up with Sears as they are terrible. As bag in fact that after cancelling my policy they still charged me nearly $100 for failed repairs. Unreal. Go with a different provider.

2 months ago