Sears Home Warranty Reviews
Is This Your Business?3.1
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Catharine Coleman
I do not recommend Sears Home Warranty! They are terrible! In the past when you reported a problem with an appliance, they would ask you questions about what the model and make of the appliance and what the problem was. When the technician showed up, they would have parts with them so that they could fix it right away. Now when you call, they ask the same questions but the technicians carry no parts. They come in, look and order a product and then leave. You then have to call them when the part shows up to schedule yet another appointment. The service technicians are not very good. You tell them what is going on and they say 'I don't see a problem'. Dealing with Customer Service is horrendous. They all speak with very strong accents and cannot help you when you say 'I am not getting any emails about service requests I have logged'. In the last call, I got passed around to 5 different people, each asking for my name, address, phone #. Each one not being able to help. This is the worst experience I have had as a customer ever.
2 months ago
Michael Ragusa
Smoke and mirrors garbage save yourself don’t deal with this company .
Wish I could give them 000stars, customer service horrible never dealt with such dishonesty nobody is tell the truth. In the past always used sears no problems since brick and mortar stores went out of business . I needed service on my lg washer no show next appointment needs parts ok ,another service appointment parts no good technician deemed need new replacement. Waiting for replacement code in email 2 months ok order new washer waiting for a month and a half pay the difference in price guess what we do have it on the day of delivery no answers nobody is held to any accountability
3 months ago
Benny Newark, DE
I have been buying Sears protection Plans forever and when I bought a home this was a no brainer. When looking at some of the reviews it is evident people are just impatient. Not all, but when an appliance breaks, your not the only customer and waiting a couple of days is not bad, especially since your saving hundreds, if not thousands of dollars on the repair. They aren’t magicians that wave a wand and same day things are fixed. Their process is simple, text updates about appointment and updates morning of and when your the next stop. In my area the techs are great and they have different technicians for different appliances. So far I have had preventive maintenance checks, both same guy and he was awesome and knew his stuff and walked me through everything he was doing while telling me best practices to best maintain my furnace and AC. I also had my washer break and they could have ordered the parts but it was cheaper to cut me a check for a new one, or they offered me a comparable model with the same features. Now I will say I take good care of my stuff and I have seen some bad stuff in 11 years of retail. If you take care of it and it’s not misused, everything goes smooth. Most people on here manhandle and don’t care for their stuff and the are they ones upset when claims are denied. Read manuals and operate as should and there will never be issues with plans like this. Chose sears because of how big their fleet of technicians are, how long they have been doing it, they cover more then any other plan I could find, high per year/ per job cap, can cancel anytime, I have nothing but praise for this plan and for 69.99 and how much I’m out of town, this plan keeps me at ease that if anything happens it will be taken care of.
4 years ago
Sean C. Cincinnati, OH
I reluctantly signed up for Sears Home Warranty because the horrible experience I had with TotalProtect Home Warrant (Total Reject). Just had an issue resolved within a week with my furnace. After submitting a claim a tech scheduled next day service. Savings HVAC LLC replaced the control board that same day. The control board did not fix the problem and they determined the furnace needed to be replaced. I expected problems and a fight only to find I was offered the option pay the difference for a more efficient furnace. Completely painless and very little effort. If I had to point out anything negative about the entire experience was the 2 day wait on the new furnace. Well worth the wait and I'm extremely pleased with the entire process. Mind blown!!!
5 years ago
Review Source
Mario G
Big scam, I was told I can cancel anytime and cancelation fees but in realty you cannot cancel for 1 year after your last claim . this means every claim claim will cost your 12 months premium .
No wonder they got 1 star which should be no star rating
2 months ago
Review Source
Pat Bennett
Stay away from Sears. They breach their contract with promises and can’t deliver the services. They use unqualified techs from AES factory services that came to fix my washer 3 times & the idiots order the same part 3 times and left the parts in my driveway. Last tech that came said machine needed to be replace but a supervisor had to come to my house to look at it. Well that was almost 2 weeks ago & supervisor has yet to show or call. When calling them you stay on hold for 45 minutes or more & get some foreigner language issues. Stay away so that you don’t waste your time or money.
3 months ago
Nicole
Worst customer support ever. Pay monthly for home appliance warranty. Called and received service on June 26th for my range. Technician noted parts are not available. I called customer services 6 times and have been given a different story each time. A month later they said another technician needs to come out and evaluate again. Associates on the phone do not have a clue on what’s going on and they refuse to transfer me to speak to someone at a management level. Completely unacceptable.
3 months ago
Phyllis Hyatt
They are the absolute worst company I have we’ve dealt with. I have a refrigerator that had a part that was discontinued. It took 3 months for them to give me a code to go in their website to order a new refrigerator. I sent them the extra money and the order was processed. I have had nothing but lies since then and, of course, no new refrigerator. I am at a loss as to what I should do. When you go on their website, it says the refrigerator I purchased is available in a week or so. They re scammers. Do not use them ever.
3 months ago
Lauri Karr-Carpenter
I've been without a working refrigerator for over 4 weeks. 2 out of three parts have arrived. Waiting on a simple filter which has not even shipped from the warehouse yet. Sears will not put in the parts they have nor left us get the filter from Home Depot and put it in. We are in limbo. We've spent a couple hundred dollars on ice and resorted to buying a mini fridge .
3 months ago
Steve
Garbage. Paid for YEARS and needed service on an air conditioner that wasnt working in the middle of summer. Sears can have some one out in 3-4 WEEKS. Made one phone call to a local who can come that afternoon. Give me a break. DONT WASTE YOUR MONEY. Put the money you would spend for this useless warranty in a bank account monthly and by the time you need it, you will be way ahead. Customer service stinks also.
3 months ago
Angie Centeno
Will never step foot in a sears or use their appliance warranty services. Will never recommend their services to anyone living or dead. Have been trying to get my broken fridge repaired, which the tech deemed unrepairable. Now I’ve been going round and round for weeks to get my replacement. This has dragged out for weeks. Still no replacement approved. Won’t even get me to a management to discuss issues. Stay away from sears.
The worst company ever!
3 months ago
Sandi Newman
Beyond bad! They use A & E services to fix appliances (under their name). Sears never calls, and are deceitful with their practices. I waited two days as they stated, and they pulled a NO SHOW, no calls, no verifying but wanted me to give up two days. I'm done with them. Why are they still in business???? Don't use, unless you want to be frustrated!!!!!!!!
3 months ago
Melody Whitaker
Absolutely zero minus stars! This company by far has no consideration for its consumers. Painting the picture: 105 heat index, confirmation texts and emails including the day of appointment, time between 8AM- 12PM ( the warranty company CHOICE was of no help-different review). Sears Home Warranty never called to say that they would be unable to make the appointment but instead it wasn’t until I called and was on hold for 40 minutes 2 1/2 hours later while speaking with Imani that I get a text with a reschedule date for 2 weeks later. I should not have been surprised because the did my 70+ year old parent ls the same way. Seriously could Sears not provide a courtesy text or call during the appointment hours. They didn’t just discover in the afternoon that the technician called out sick. What a blatant disregard for the respect of and for the consumer.
4 months ago
Al
DO NOT - I repeat, DO NOT USE THEM!
I've paid for this warranty through Sears for over 5 years and JUST started using them for repairs these last two years for replacing 3 items. It was literally like pulling teeth to get things done. Each item took 3 to 4 months to get resolved, I had to keep calling them to get updates (rarely do they contact you regarding delays and mixups). They give you a link to track your delivery ONLY for it to give you a wrong estimated delivery date, then you have to call and then they tell you that the delivery date is incorrect!!!!! (after you've taken off from work).
They keep saying "they understand" yet continue to give you the run-around on realistic expectations.
They only allow you to talk to a customer service rep (which just reads off the screen) and refuse to send your call to a case manager supervisor when requested.
It took...
- 3 months to replace a stove top
- 4 months to finally replace a dishwasher.
- Currently as of this post, waiting a month and a half to get a replacement for a washing machine.
The value is DEFINITELY NOT WORTH IT!!!
SAVE YOURSELF SOME FRUSTRATION!!!
YOU'VE BEEN WARNED!!!
PS - If Sears would like to keep their name and reputation good, I would terminate the contract with whichever third-party company you use to fulfill your Home Warranty needs. THEY DEFINITELY ARE NOT GIVING YOUR COMPANY A GOOD NAME, REPUTATION, AND CUSTOMER EXPERIENCE!!!
4 months ago
VLee
PLEASE BE WARNED...this is not a company who values a customer or honors their agreement/word!!! They WILL take your money. If you have a warranty issue they transfer you from department to department, for hours...all agents are foreign, hard to understand & unhelpful(almost like they want you to give up). If you have a reimbursement situation, you can forget about tgem following through. The only U.S. agents are in the retention department & they charge you if you want to cancel - you have to payback any discount or promotion they've given you. I have 1 claim that I made in March & it is still not resolved 4 months later in July. They will also not contact me regarding a reimbursement they verbally told me they would pay before I made a payment to one of their service contractors out-of-pocket. Do business with them - most definitely at YOUR own risk. My experience has been a stressful nightmare.
4 months ago
Peter
If I could give 0 stars I would. Attempted an AC service tune-up. Scheduled a month out. Tech arrive 3 days later, wouldn't do the service due to temp, closed out the ticket which prevented me from being able to reschedule. Tech would not reschedule appointment nor return call. I work from home and no doorbell ringing or attempt to knock on door. Spent 5.5 hours on the phone getting the run-around - with each rep assuring me they would fix the problem. Could never speak to a manager. Wrote the BBB and got a response from their Advocacy group saying the tech did as contractually obligated which was to take pic of my home, tried to reach via cell and he got PAID for this! Customer service agents are a joke. I was transferred back and forth to multiple departments often returning to the same departments. Ended up trying to cancel the entire remaining contract which took over an hour and is STILL NOT RESOLVED. Now I'm being told there are "issues" with my account and it will take 3-5 days to resolve and I am to call back to a general 800 number. Their service team had the audacity to try and schedule other maintenance today, but I couldn't get to the right department to figure out WHAT maintenance they were offering.
4 months ago
Rita Pennell
I purchased a 5 year warranty in September 2019 for 4 appliances at a cost of $2530.
I requested a service tech come out in late January to check my 2000 dishwasher and 2007 LG dryer. I had told them that the dishwasher made a loud noise sometimes when operating but it was working and that my dryer had been very slow to start tumbling when i had a heavy load of towels loaded but it too was working. The tech came and took both appliances apart and said he would order parts and be back to finish when the parts arrived. I asked him if i could use the appliances until he returned and he responded, no, neither appliance would work. He came back in two weeks and worked on replacing the dryer parts and after doing so, the dryer still did not work, so he had to order more parts. The dishwasher parts had not come in, so nothing done to the dishwasher on the second visit, and no dishwasher and no dryer to use. It is now 4 months later and I still do not have a working dishwasher or closes dryer. The have been trying to find parts and have been unsuccessful. I call every week and am told something different each time. I have been told that the parts department has recommend both appliance be replaced, I have been told that replacements have been approved, have not been approved and still nothing is happening. I find that it was kind of odd that they would sell a 5 year warranty on a 20 year old dishwasher and a 17 year old dryer; BUT THEY DID, and now they need to stand behind that warranty or refund the full cost of the warranty and let me replace them myself. I have nothing positive to say about Sear Home Warranty and will never purchase anything from them again.
5 months ago
Sam Marzula
SEARS you really should be ashamed of yourself!!!
Zero Stars - Based on my current and ongoing experiences with the “SEARS Protect Home Warranty” program. Personally, I believe this is the single worst and most frustrating customer experience I have ever received from a company. I have confirmed each service call prior to the date; then they simply just don’t show up, next rescheduling you for two to three weeks out. They have a TOTAL disregard for the customer’s time and inconvenience. To add insult to injury… IT IS ABSOLUTELY IMPOSSIBLE TO SPEAK WITH A HUMAN BEING!!!! After reading the voluminous Terms and Conditions of the contract, the customer has ZERO recourse or remedy for the abhorrent level of customer service.
OVEN:
4/16/24 – Double Oven - Service opened Paid $100 Deductible
4/25/24 – Technician arrives and states “Double Ovens require (2) Technicians” Part Ordered
5/7/24 – Oven Service Scheduled 1:00PM – 5:00PM - NO SHOW!!! Re-scheduled to 5/28/24 8:00AM
5/28/24 - Oven Service Scheduled – NO SHOW!!! Re-scheduled to 6/18/204 8:00AM
6/18/24 – Next Appointment
REFRIGATOR:
5/6/24 – Refrigerator Completely Dead (All food thrown away) – Service Opened Paid $100 Deductible
5/28/24 - Technician on-site - Parts Ordered
6/6/24 – Next Appointment
To be continued…..
5 months ago
Review Source
Shawn Steed
One month before my one year contract was due to expire; I called for my free one year inspection for my A/C unit. I knew my contract was going to expire so I asked if there was an auto update for another year. I was told on the phone by the customer service representative, “ when the one you reserve there is no auto renewal”.
One month later, the service company took money out of my account. I didn’t think it was an issue at the time so I called them. They informed me they would not refund my money and there would be a small cancellation fee. How could you charge a customer that was out contract a fee to cancel there contract that was expired. I wanted to cancel 6 months in but I gave them my word. I will inform people about the way the company who bought the sears warranty company does business. Thieves!!!!
5 months ago
Rebecca
If I could leave 0 stars, I would ! Entire refrigerator is down and they send me an ice maker repairman ! Come to find out, thy have NO sealed system technicians in my area but don't hesitate to charge me $50 a month for a warranty they cannot deliver on. Told me to find my own repairman, with crazy stipulations. Then, I have to pay him and keep my fingers crossed that they will reimburse me ! After I do all the legwork to find someone they approve of and accept the diagnosis and cost and get reimbursed, I'm dropping this company like a hot potato! Going with AHS like someone who works for Sears Home Warranty recommended to me. If you are looking for an appliance warranty plan, stay away from Sears.....actually, it's CINCH who is the underwriter for Sears. Either way, stay away. Also, if you have a hard time with HEAVILY accented English, good luck, you won't know if you are coming or going !!!
5 months ago
Donna h Brunswick, OH
I had excellent service with my sears appliance
Warranty , when the item couldn't be fixed it was replaced .
Sears always sent out a repair person to fix my appliances to satisfaction.
I hope they continue to sell appliances & warranty , they continue to satisfy customers .
Including my self. I have had several recent experiences .
Thank you Sears !
Donna G
2 years ago
Mary Boyce McGrath North Kingstown, RI
I have had Sears Home Warranty now for 2 years. The most frustrating part of the plan is getting it set up the folks on the other end of the phone due to accents. My main warranty calls have been for my refrigerator with built in ice maker. Had Sears here a couple times. Problems with the ice machine was all manufacturer related. Sears will come back at no charge for the same issue within 180 days. So, basically I paid $75.00, and they came here several times for the same issue due to the refrigerator. I have also had them here several times for my washer, which seems Whirlpool made the agitator pretty cheep. I just changed my plan to the whole house plan. The only experience I have had with that as of this first month, is when I did set it up, the man I spoke with asked if I had central air system, as they were setting up appointments for the annual maintenance, which is of no charge each year. He also advised that in August, I needed to call for the Heating System cleaning and maintenance, which also was at no charge each year. There is a 30 day waiting period when setting up the plan for any services. As stated, except for the frustration of foreign accents setting the account up, everything else has been great with Sears (Cinch) Home Warranty.
2 years ago
Francois Rene Bend, OR
Put in a claim December 3rd 2021, still waiting for Microwave repair and finally after 4 months , I was directed to a US person and was able to take care of my claim ASAP. Michelle was very clear and concise and promised that all would be taken care of within a couple of week.
Indeed , I was contacted by a store manager for Sears and he personally brought a new GE microwave from 120 miles away. The installation was to be done by a service tech but I ended up doing that myself.
Bravo and thank you. It pays to stay focused and keep calling until you get a response..
Again , thanks to Michelle.
2 years ago Edited March 28, 2022
Lisa R Ulloa Colorado Springs, CO
I have had my home warranty since 2017 and have had my furnace serviced and my washing machine and dryer repaired since I have had the warranty and they have been nothing but EXCELLENT for me…. The techs were very knowledgeable and got the repairs done without problems!!! No problems with scheduling appointments either!!! I would recommend them without fail!!!
3 years ago
Gaius Gracchus Reno, NV
We have a Sears warranty for our dishwasher (Kenmore). It has been a problematic purchase - issues started after we'd owned it for only a few years.
The last time it failed, it took 2 months for the Sears repair people to finally get it working. However, Sears was not 100% to blame. The issue is that the repair people are often incompetent, dishonest and downright lazy. We did finally get one that fixed it, but I will spare you the details of our multiple visits.
Why the 4 stars? Because Sears did really try. They sent us compensation for our troubles and continued to send people out to resolve the issue. The Sears phone reps were polite and did their best to help us. The issue is that repair people *in general* are not very good. So even when you hire people yourself, you can run into the same issues we did.
Sears did not give up and kept on top of it until our issue was resolved, in spite of the poor performance of some of the repair people.
3 years ago
Judy Bucholtz Bonney Lake, WA
Its easy to schedule an appointment online. However sometimes the wait is longer than I'd like.
The technicians are friendly and respectful. We had 3 appliances break down in a 2 week period. Optimum Appliance did a great job accessing the problem and fixing my oven sensor and dryer sensors.
Our Bosch dishwasher technician told us nothing is wrong with the dishwasher, so we rescheduled for 3/22. At that appointment he thought we need a new motor & ordered the part. Our next appointment to install is on 4/9. Wish it was sooner as we are dealing with a dishwasher that isn't cleaning well. It is very difficult to get a customer service representative on the phone.
3 years ago
TDG La Porte, IN
Sears Home Store in Knox Indiana. Expedited the service call and on June 3rd late afternoon my craftsman 8400 pro series was repaired and all is working well.
Contacted Sears Home Warranty May 30, 2020 about my Craftsman 8400 pro series riding mower which I paid a little over 4000.00 including a 3 year warranty. I was told by the person I would be contacted within 48 hours. I never heard back so I called after 48 hours and was disconnected. So I called the Sears home Store in KNOX Indiana where I purchased mower from. The man was able to get me a appointment for technical service to come out. The service technician will not arrive for 3 weeks!!!!!! I am disabled, my wife has to use a push mower .... We have 1 1/2 acres that need to be mowed weekly. This is completely unacceptable after paying 4,000.00 for this mower. I am contacting local tv stations for buyers beware. This mower was purchased May 28, 2019 and well maintained with oil changes, air filter change and using the appropriate gas. The mower will not move forward or backwards and does not appear to have a broken drive belt.
4 years ago Edited September 14, 2021
Max Ray Winston, GA
Repair of Kenmore side by side..I called on a Saturday..They scheduled me for the following Monday..Service man arrived and had it fixed in about 10 minutes!! Faulty relay!!
Low and behold..Kenmore vent hood light socket went bad..On Saturday of same week..had repairman out within 2 hours..problem fixed..faulty socket.. YEAHHHH..shout out to Sears repair men!
5 years ago
Frank Baker
If you have any common cense wi ll not go with this company they send out untrained contractors that try to extort money ok of you do not do not go with this company go with choice home warranty
2 months ago
Greg Rouse
Sears warranty is a Scam I’ve had nothing but delays on when my refrigerator is supposed to be in the warehouse every time I call I get a delivery date but they Never delivered keep saying it’s not in the warehouse please do yourself a favor and tell anyone you know to stay away from this company & it’s plans!!!
3 months ago
Review Source
Robin R Kennedy Kailua, HI
I manage a rental for a client and we signed up for Sears Home Warranty as she lives on another Island and cant help when things go wrong.
They have a $50 fee each time they visit but whatever they are there to fix is free. If they cant fix it, they replace it.
I have called them for these items:
Ceiling fan would not shut off - figured out it was tied into the neighbors electric? Awesome!
Garbage disposal stopped working - replaced it for free.
Toilet leaking - replaced it.
Bathroom fan stopped working - replaced it.
I love this service and in comparison to American Home Shield, it is less expensive on the calls but a bit more expensive on the monthly. I believe I pay $50 a month for this service and $50 for the service fees when we call for them to come. They are very responsive and every tech I have experienced is hugely professional. Although we no longer have Sears on Island, they are still represented by true professionals.
2 years ago
JenniferS
I have had a Sears Warranty for more than 10 years. At the beginning it was great. But they moved to Cinch and it has been AWFUL since then, Customer service is terrible. It takes FOREVER for representatives to process anything - I am currently on the phone and it has taken 5 minutes for him to even pull up the existing claim so I can reactivate it. It took 2 YEARS for them to finally repair our furnace. Once a tech shows up, they do a great job. But the process of making and completing the claim itself is IMPOSSIBLE.
4 months ago
Review Source
Carlos Garcia
It is the worst company I have ever known in my life. I feel robbed. I have paid for 2 years of warranty service and my washing machine broke down. 9 different technicians have been coming for 4 months and have ordered 11 different parts and it is still damaged. DON'T BE FOOLED WITH THIS COMPANY SEARS DOES NOT TAKE CHARGE OF ANYTHING except for collecting the monthly payment
5 months ago
Michael Lackey
Read the reviews and heed the warnings. DO NOTPURCHASE A HOME WARRANTY FROM SEARS HOME WARRANTY!!! It takes MONTHS for them to schedule a repairman to come to your home just to diagnose the problem. Then, it takes another month or two to RESCHEDULE the actual repair. And hold your breath that the correct part was sent to fix your appliance. I repeat, DO NOT USE THIS COMPANY. The absolute Worst!!
5 months ago
K p
If I could give no stars I would would. The first technician didn’t do a proper repair and the AC Stopped working 2 days later. Second technician left without finishing the job and and had to order parts but then marked the job as complete so the parts never showed up. The service tech did not respond to any calls or text. I spent 3 hrs on the phone trying to get someone to straighten things out. they dropped my call I transfer several times. It has been over a month now.
5 months ago
Erica Chipoco
It’s taking over 2 1/2 weeks to repair my washer and when tech finally came with parts he said he has to order more parts because there was another part missing from order. Now it’s gonna take over a month to get my washer to work besides the money I’m spending in the laundromat every other day which I can’t afford besides the monthly fees I’m spend on warranty and the deductibles with Sears home warranty . Customer Service Manager Mary was very rude didn’t treat me as a valued customer
5 months ago
robert cummings
They will not provide any services promised. When they fail to deliver as promised per contract, you will spend hours on the phone gettitng the run around. Should you experience what we experience, document every call and who you spoke to. If you don't get anywhere, write a letter to the corporate office detailing your experience and ask for home warranty cancellation. They will give excuses as to why the contract can't be canceled and attempt to keep a claim open so you can't cancel the warranty. Don't let them jerk you around, document your efforts then dispute any charges made on your credit card if they fail to deliver services in a timely manner. Our experience was no service at all but quick to charge you for services not delivered. Best advice I can give is stay away from this warranty plan!
6 months ago
AJ Jones
I have had a Sears Home Warranty for two years now. I requested a maintenance check on my A/C unit since Spring and warm weather have arrived. A tech came out and told me that a part on HVAC needs to be replaced. I contacted Sears Sales about purchasing a new unit and applying the cost of the needed part toward the sale of a new unit. I was told by Sears Sales that their Home Warranty Department would have to approve applying the cost of a part toward a new unit. I called the Sears Home Warranty Department and they said that they would have to have another tech come out to check out the unit since their other guy, who had serviced my AC last year, had only been there to do a maintenance check. ????. So, I paid the $100 for another tech to come out to check out my system. Surprise: the tech never showed up and my service request shows as closed. AND I have not been able to get a 'person' on the phone but have been caught in a phone loop with an automated system that always ends with the response that I have no open service request even though their service tech NEVER showed up at my house. OMG!
I am going to purchase my new HVAC system in the next few weeks but it will not be with Sears who obviously does not want my business and the Sears Home Warranty that is unwilling to service the system I do have or admit that the part needs to replaced because their 2nd tech had closed my service request. I am going to assume that what is left of Sears is not trying to make a comeback to better days.
7 months ago
Review Source
F Hadadi
I bought Sear home appliance warranty & based on the contract they are supposed to either repair the appliance or replace it however it’s been 4 months since I requested a repair for my refrigerator water dispenser & so far the technician has visited my house 3 times & has not been able to fix it & the last time he came it’s not repairable. He left & I never heard back from sears. So finally I called today & asked what are you going to do about my refrigerator. The guy on the phone said as far as we know your unit is working 😳I said WHAT?!! My fridge problem was the water dispenser & it’s still not fixed but he said ok we send another technician next week. But they are just wasting time the technicians are not experts & don’t know anything. Buying this warranty was the big mistake
7 months ago
Review Source
KEITH WILLIAMS
I gave 1 star and it would be a -star, but I would not be able to leave a review if I did not click on a star.
After countless calls being made to Sears by my wife and myself, sitting on the phone for hours upon hours and telling over and over the same sad story regarding our "Hot Water Heater" failing 03/04/24 and the water emptying out into our basement.
Then a service representative came to our home on 03/06/24, taking pictures and stating he would submit our claim immediately.
Then after no response, we began making call after call after call and being told day after day that the claim was not submitted/received and being told just to wait 3 more days or next week someone should be in touch with us.
Now, 18 days later, after sitting on the phone for over an hour, my wife's patience paid off and she spoke to another Sears rep and was given this claim number and the email address. and instructed us to submit documentation (receipts from Home Depot) verifying that we had purchased a "NEW WATER HEATER" and we will be reimbursed.
We have contacted the Attorney General Office of MA, and are seeking compensation for all of the aggravation caused by this so-called warranty fiasco.
Please rectify this situation as soon as possible!!!
7 months ago
Susan Hunter Scottsdale, AZ
We have a Sears Home Warranty. But every time I log into my account, I’m transferred to Cinch. Why? Also am having issues with getting my microwave fixed. Two providers came. One replaced a part and said it works. Yes, it works but doesn’t heat as hot as before. For three months, I have been trying to get this issue resolved. It’s so hard to get a person to talk to and when you do, you can’t understand them because they have a heavy accent! The service providers are rude, or in a hurry to leave. I am so disappointed with Sears Home Warranty. Once the microwave is fixed or replaced, I’m changing warranty companies
7 months ago
Randal Cain Concord, CA
1 is too high. This is the WORST company.
My claim included a dishwasher and a washing machine. They sent guys for the washer twice. After 3 weeks, the washing machine is finally fixed. The dishwasher is waiting for parts.
I just got off the phone with the worst customer service agent you can imagine. I asked for a supervisor at the outset. He wouldn't transfer me. He asked why. WHAT? I told him I was returning a call from a supervisor from earlier in the day. He wouldn't take that and asked me literally 4x why I wanted to be transferred. Then, it was "they wouldn't be able to assist you." I asked for another call back. He asked why. WHAT? Horrible service. Horrible company. Horrible warranty.
8 months ago
Kathy Wibberly
We have been paying for their appliance warranty for years. After paying the monthly fee, we did a service call for our dishwasher on February 2. They charged us $100 to set up an appointment with a technician. They scheduled a service call for February 7. The service window was between 8 AM - 5 PM so we stayed home the entire day. No one showed up. They rescheduled us for February 12. OK, I can understand that the technician got busy so we gave then grace. We stayed home another entire day. No one showed up. They rescheduled us for February 16. Again spent a whole day waiting. No one showed up. Starting to get quite irked. They rescheduled us for February 21 (today). We were home all day, for the fourth day. No one showed up or called, but we got an email saying "Our technician arrived today, but no one was home. If you would like the technician to attempt to return today, please call the phone number left in your voice message. Or you can schedule a new appointment". They attached a picture of what was supposed to be our house, but it was not. The house number was not even close so it wasn't an "honest" mistake. Of course, there was no phone number left in our voice message either so we couldn't contact them to come back. Beyond livid now and filing complaints with BBB and posting a review here. We paid them three weeks ago, wasted four full days waiting for a technician to show up, and NOTHING.
8 months ago
Dewane Pitman Cleveland, OH
I would give them a 0 if I could. This is an absolute SCAM. They take your money and then when you need a repair it takes forever for them to send someone from another state! Then it takes even longer for them to send someone back if parts are needed. We have been without our washer for weeks and they still have not contacted us to tel us they are unable to get the parts like the repairman suspects. They do not want to have to replace our washer so we are , like so many other reviewers, GETTING THE RUN AROJND! This scam of a company needs to be stopped and shut down. Please do not waste your money on this rigged plan. It is awful at best.
8 months ago
Steve E. Evansville, WI
Had a general maintenance service call. The fellow looked at the dishwasher for 2 minutes and pushed a few buttons. But then started pressuring my wife and I to buy Sears insurance on all out appliances. He didn't care about maintaining the bosh dishwasher just selling a policy.
Another time Water dripping on the floor, 2 technicians showed up. One worked on the machine while the other walked around the kitchen and living room looking at everything. Undercover cop?
Other guy couldn't fix the leak just taped the hose so it would stop dripping and ordered a new part. Warranty says if it can't be fixed the first time ya get a new dishwasher...didn't happen.
Another leak repair appointment on 11-22-23. Called and got some girl that her accent was so off that I guessed at what she was saying. Then I discovered she was also selling insurance for all appliances?? And she wouldn't give up!
Will never sign up for Transformco/Sears Warranty again.
11 months ago
Marie Clough
Eventually eventually after being given the run around you might get a repair. Awful experience. Avoid Sears if possible.
1 month ago
Kirsten Colorado Springs, CO
I like the $50/month price tag- I was told it never changes either. I had amazing luck getting good repair people in at first. Then recently, I had the worst experience. Since you pay and they contract a repair person for you- you are really left with whatever they choose. This guy and his company were an avg of 3 stars. He is know to rip people off and not complete jobs. He told us our 8 year old Elite oven could not be fixed- it is a design flaw that creates our problem. He did not do any research to get to that resolution but settled to replace a part that wasn't even broken. He took a week to order parts, had to request our make and model information from us more than once and I had to drive the whole repair process. I tried to reach out to the Warranty group but they just sent me back to his company. Affordable does not make up for reliable or easy to use.
1 year ago
Barry Timmons Fort Worth, TX
Have a microwave oven combo GE profile. Sears has tried to fix microwave continuously.Time wise was reasonable from Sears.Could not repair microwave so the replaced my whole combo unit with a 4200.00 GE profile built in. Plus delivery and installation.Awesome
1 year ago
Almetta Makana
May 2018: Called Sears Home Warranty Service for a plumber. The first plumber that came out was All Star Plumbing. I gave them the $100. deductible. The plumber completed one job (clearing blockage in kitchen drain) and left three other jobs undone (kitchen faucet, bathroom faucet, and bath tub faucet). He said he was coming back....never saw him again. Called Sears to report him and to request they send me another plumbing service provider. Second plumbing serve came a few days later. I have three jobs still open. The plumber replaced kitchen faucet but never came back to replace bathroom and tub faucet. Called them several times, left messages but no one ever returned my calls. Called my home warranty company only to be told that they (K.G. Winston and Son) told them that I canceled my request for service on my bath tub and faucet (THEY LIED AND NEVER RETURNED MY CALLS to tell me they were not coming back). SIDE NOTE: I have used them before and I did like their service (don't what happened this time).
5 years ago
Worton4Congress
Never show up - had two appointments - 1st one never showed up - promised another appointment - never showed up - never called to let me know they canceled the appointment - i wasted two days waiting for nothing - waste of time - no honor
4 months ago
