Sears Home Warranty Reviews
Is This Your Business?3.1
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Christina Coon
When you pay for a plan and they tell you they will send you back the other $200 in a couple weeks from the part on your washer that only supposed cost you $100 but ended up costing you $300 because 6 months later they still have not sent my $200 back to my account and we call them once a week every month for 6 months. You know this company is a lie cheating joker of a company. I give them a big Zero for no effort to help there customers at all.
7 months ago Edited April 18, 2024
LV
If I could I would give them zero stars I would. The technician never showed up. We are currently on appointment number 3. Each time we call to inquire about the time we are told the tech will call us approximately 1-2 hours out. It takes close to one hour to reach a customer service rep. After hanging on the phone we never get a resolution and told to call back. So disgusted and will be canceling our annual warranty as soon as we can. I do not recommend them.
7 months ago
Patty Chrisawn
I would give 0 stars if possible. Sears has turned into a total joke. Good luck on getting any help or resolution to any issue or problem. Their solution is to transfer you to someone else. The searshomehub website is even more useless. Unable to get appointments scheduled, and IF they are scheduled, they will be cancelled. I have delt with the for the last 3 appointments and still waiting to get my frig and stove fixed. This is a joke, waste of money, and a rip of to someone who needs any type of service.
RUN FROM THEM!!!!!!! GO FIND SOMEONE ELSE!!!!
8 months ago
Mohamed Almetwally Ashburn, VA
I called to cancel my protection agreement after I spoke to the representative he told me there was a charge of $ 59 plus a $25 cancelation fee and I should get a credit of $181 back to my account, he charged my account an extra $ 181 instead of credit, his excuse he missed reading the cancellation policy discloser, and tried to speak to a manager he said no manager available
8 months ago
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Carminia Hutto, TX
Terrible! Waited all day and tech sent a text they showed up and no was home. A total lie! We wasted our entire day waiting. Called service - finally got someone- was told it tech would return to our home. Never arrived. Called again, was told I have to call next day to get another DATE! They could not expedite appt same day! Why? I bought appliances with extra warranty to avoid these headaches and it’s worse!
8 months ago
Henry White Cumming, GA
I can only echo the horror stories given by other extremely dissatisfied customers. It is almost impossible to reach a human, and if you do after hours of being on hold they are very unresponsive to your concerns or complaints. The service providers they use are very unprofessional. They make several appointments that they neither keep or notify you that they are not coming. I called to cancel my policy and was told that I had to keep this policy until the renewal period which was several months away. I am shocked that company which formerly had an excellent reputation has sunk this low.
8 months ago
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Xavier Garcia Weslaco, TX
I called to cancel my Sears warranty program. They never deducted anything out of my bank for 4 months. Then they claim that my warranty was not canceled that it was my fault. So they wanted me to pay $290. If I would pay the $290 I could cancel my warranty. So I paid the 290 that they say I owe them for 4 months. Then I call to cancel and they told me I had to pay another $114 because my warranty didn't expire till September. These people are bunch of scammers. Don't get this warranty. Their technician was great he got the problem fixed The problem is with their higher-ups
8 months ago
Kathy Wibberly
We have been paying for their appliance warranty for years. After paying the monthly fee, we did a service call for our dishwasher on February 2. They charged us $100 to set up an appointment with a technician. They scheduled a service call for February 7. The service window was between 8 AM - 5 PM so we stayed home the entire day. No one showed up. They rescheduled us for February 12. OK, I can understand that the technician got busy so we gave then grace. We stayed home another entire day. No one showed up. They rescheduled us for February 16. Again spent a whole day waiting. No one showed up. Starting to get quite irked. They rescheduled us for February 21 (today). We were home all day, for the fourth day. No one showed up or called, but we got an email saying "Our technician arrived today, but no one was home. If you would like the technician to attempt to return today, please call the phone number left in your voice message. Or you can schedule a new appointment". They attached a picture of what was supposed to be our house, but it was not. The house number was not even close so it wasn't an "honest" mistake. Of course, there was no phone number left in our voice message either so we couldn't contact them to come back. Beyond livid now and filing complaints with BBB and posting a review here. We paid them three weeks ago, wasted four full days waiting for a technician to show up, and NOTHING.
9 months ago
Dewane Pitman Cleveland, OH
I would give them a 0 if I could. This is an absolute SCAM. They take your money and then when you need a repair it takes forever for them to send someone from another state! Then it takes even longer for them to send someone back if parts are needed. We have been without our washer for weeks and they still have not contacted us to tel us they are unable to get the parts like the repairman suspects. They do not want to have to replace our washer so we are , like so many other reviewers, GETTING THE RUN AROJND! This scam of a company needs to be stopped and shut down. Please do not waste your money on this rigged plan. It is awful at best.
9 months ago
Jane Johnson Salt Lake City, UT
If I could leave a 0 I would. They used to be a decent company by now they r the worst. They have sent out a repair man 3 times. The have sent out the wrong part. And have said that they don't make the part any more. They have said that there will be a resolution for either a replacement or a buy out for the last 3 months. I just kept calling back and getting Apologies the that they understand it has taken too long and call back in 2 days or 5 day or 14 days and I do. I have been very polite to them but 6 MONTHS to come up with a solution is Ridiculous. This started in September and is is now February and still they r working on it
9 months ago
Diane Wysocki Houston, TX
Terrible, waste of money. Have been trying to get my fridge repaired for almost a year. GE monogram . Water dispenser broken/freezing entire refrigerator. The service Company not very good either Astro Appliances Houston TX. If I could sue them (Sears) for terrible service and scamming people I Would!! CLASS ACTION SUIT ANYONE!!! I want all my money back!!! finally got a real people to answer questions on Phone, was put on hold for 50 min.Then Disconnected!!!! Parts ordered 5 months ago and still nothing. This is a Scam so that they can collect their monthly charge and not deliver any full repairs.
9 months ago
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Jaida Godfrey Ft. Washington, MD
Class action suit is needed for these people!! Horrible service!!! I thought we were the only ones until I read the reviews and comments. It’s almost most been a year and my elderly parents have been without a washer. It’s takes literally a whole day before you can get someone on the phone (if you’re lucky to do that) and that’s by 10+ calls from automated messages being hung up on by the automated calls, being on hold and transferred calls!! These people take their money on time every month and you cannot get service. There have been 5 techs out 4 parts in the garage and still waiting on a call for parts!! No communication, no updates and as of today I have made 6 calls thus far and now on hold for them to tell me they can’t locate anything under the phone# or with the warranty number! RUN RUN RUN!! The Reviews DO NOT LIE!! THEY ARE THE ABSOLUTE WORST!!! They should be prohibited to conduct business and shut down for good!!
9 months ago
Dan Robinson Concord, CA
I signed up for this Sears Protect program in August of 2023. During the period in which free furnace inspection services were offered as part of the agreement, I tried to schedule through HomeHub as instructed. I was told they could find no service people to do so, but if I found someone to do it, I could pay for it and submit a claim, and they would review to determine if they would reimburse. This was for a home in the largest city on the Western Coast of Michigan. I ended up paying $150 for a local company to do it instead. Now in January of 2024 after after 5 months of 0 benefits, I decided to cancel the agreement. On the phone I was told that my credit card would be charged $150 cancellation fee (because that is the discount I received) plus a $25 administration fee. I have the written contract - there is no such mention of any fees in the cancellation clause. Plus, if one prorates the 5 months of the $150 discount, my monthly (paid) fees have only been reduced by a total of $62.50. I did not receive the full benefit of the $150 annual discount, plus I had to pay another company a substantial fee to service / inspect my furnace (I lumped it in with duct cleaning, which I would not have expected Sears HomeHub to cover). In short, this is a massive fraud case. I've tried to cancel, but the "service manager" on the phone said that this is their policy (to charge me $175 to cancel), even though it is not in my contract. And she refused to cancel it without my authorization to charge my credit card for the cancelation fees. Run, don't walk, away from this poor service oriented massive scam. I'm seeking a way to talk to someone with authority, but the customer service "manager" with whom I spoke said there is no one higher in the organization. Right... I see why Sears struggled financially. Stay away from this product - no service, all cost.
9 months ago
Peter Denis Seattle, WA
Run away!!! I had dutifully paid my premiums for years. Just before Christmas 2023, my GE over-the-range microwave died. I tried to use the app - somehow, the app would not accept the model and serial numbers, even though they were registered with Sears. I then finally found a human, who immediately charged me $75. They assured me that they had made a request to their local contractor. As it turns out, that was a lie. I called the contractor, and they had no record of any communication from Sears. I was able to muscle my way up the chain of command and have them admit they the did not have the capacity to fill my needs as they did not have ANY contractors in my area. I was reimbursed my $75 and canceled my contract. I will now be taking Sears to whatever instance is required to return my premiums and pay for the new microwave that their untruths in business have required me to purchase. I will say, and that is the reason for the one star, is that the folks on the phone were uniformly pleasant and clearly abashed by the situation they found themselves in.
10 months ago
Brian Coady Hilliard, OH
They earn the one star because usually a tech responds reasonably fast. That's all the good I can say. Twice I had an appliance need replaced, and both times they offered about 80% of true replacement value. I have a 28 cu refrigerator they offered a 25 cu as replacement. How is that close???
My cloth washer broke but the part availability date kept getting pushed back. I was going to the laundry mat washing my cloths for about 2 months before I gave up and asked for the buy out ... which was for about 60% of a replacement cost.
They mislead you into thinking you are going to receive replacement value to get customers, but it NEVER happens. I asked for the replacement to be reevaluated, but after I gave up after 2 weeks of asking because I couldn't wait on a new refrigerator any longer. When you call they say "we are looking into it" and quick to apologize, but that doesn't cut it.
I am looking for a new company. I recommend you steer clear of Sears which is "powered by Cinch". They really mean "powered by STENCH", because they stink. YOU HAVE BEEN WARNED ! ! !
10 months ago
Debra Cree State College, PA
It is nearly impossible to get a live person on the phone, and then it is always a ESL speaker, who has difficulty understanding my questions. This service is run by Cinch, and both service providers and I have had horrible experience with them. In theory, the home warranty plan is good value, but just try getting someone to do the repair. The company sends the part to the consumer (not the technician), and the consumer has to contact the technician. Twice Cinch sent the wrong part. The latest issue is that they charge a $100 deposit up front (which is refundable after the service call), but then they say they can't locate a technician and expect me to find my own repair person. I have no issue with the technicians who have come - all have been very competent - but Cinch is a nightmare to deal with.
11 months ago
jen burke Haddonfield, NJ
Sears Home warranty is a terrible service! If you were looking for a major problem and headache when your appliance breaks, purchase this policy! It is a complete waste of money. It has taken me over three months to get a washing machine replaced that is covered in my policy, the first service appointment no one showed, the second service appointment was canceled for no reason after waiting several weeks for them. You will talk to several customer service representatives none of which are in the USA. You’ll be transferred to several different departments and will spend hours on the phone. He will not be transferred to any higher level managers when you requested. They gave me wrong phone numbers for the corporate office, I have been hung up on by a customer service representative. I reported them to the Better Business Bureau.This company is running an incompetent and unethical scam.
11 months ago
Alicia Holliday Markham, IL
Sears is no longer the reliable company that it used to be. In fact, they should be investigated because there is no way to contact the business and speak with an actual customer service rep, unless you select the prompts to purchase from them.
When you call any of the phone numbers listed online, you can only work with an automated system that takes you through a series of questions, and based on your prompt selections, you are lead to their website for situations such as, refunds, appoints or any general questions you may have. ( the headquarters phone listed online is a non-workable number). Again, in order to speak with a live agent, you have to select the purchase prompts. DO NOT UTILIZE THIS BUSINESS. You will lose money and good luck recouping a refund…There is no one to assist.
My story: All went well from the initial phone call which was to arrange to have my refrigerator assessed and fixed, and to also renew my home warranty. This was all arranged by a live agent. During the call, the agent also presented a deal for me to have my stovetop range cleaned for $50, which I happily accepted. At the end of that call, I felt assured that I was going to receive the help I was arranging to have.
The Tech came out, he was on time, he assessed the issue, he ordered the part that needed to be replaced, and he even scheduled the next appointment to replace the part, however, the only thing he did not do was clean the stove which I had arranged to have done along with the fridge assessment. He informed my husband, “I don’t clean stoves,” instead he assessed the stove and charged us $50. After learning what transpired, I called the tech and explained to him that I should not be charged for a “stove assessment” because that’t not what I arranged to have done and told him to use that $50 towards the part that needed to be ordered. He stated I would need to call customer service. Unfortunately, my last call to arrange for the service would be the last time a live agent could be reached…Without making a purchase.
I called and called and called and only got the automated system, however, I was able to bypass the automated system when I selected a prompt to purchase, I got through successfully with a live agent. I explained what happened and all the rep does is pass you back through to the automated system.
The part came in the mail and the scheduled date which was arranged by the tech during the initial appointment got canceled. The dispatcher called to tell me the tech was sick and he would come the next day. The next day arrives and I get another call from the dispatcher stating the tech’s truck broke down…I lost my professionalism with the dispatcher and asked for a manager…of course there is no manager so I asked for headquarters (again, phone number listed online is disconnected).
Now having a difficult time canceling my home warranty agreement, cant’ get my refund and had to hire another company to fix my fridge ( they did a phenomenal job).
11 months ago
Steve E. Evansville, WI
Had a general maintenance service call. The fellow looked at the dishwasher for 2 minutes and pushed a few buttons. But then started pressuring my wife and I to buy Sears insurance on all out appliances. He didn't care about maintaining the bosh dishwasher just selling a policy.
Another time Water dripping on the floor, 2 technicians showed up. One worked on the machine while the other walked around the kitchen and living room looking at everything. Undercover cop?
Other guy couldn't fix the leak just taped the hose so it would stop dripping and ordered a new part. Warranty says if it can't be fixed the first time ya get a new dishwasher...didn't happen.
Another leak repair appointment on 11-22-23. Called and got some girl that her accent was so off that I guessed at what she was saying. Then I discovered she was also selling insurance for all appliances?? And she wouldn't give up!
Will never sign up for Transformco/Sears Warranty again.
1 year ago
Joan Thoede Azle, TX
Review of Sears Warranty Response on Recumbent Bicycle
On Monday, April 19, we were scheduled for a Sears Repairman to fix our ProForm recumbent bicycle under the Sears Warranty Plan. The bicycle needed parts, so we were scheduled for another date.
On Monday, May 24, a Sear repairman was to repair our recumbent bike, but we still had not received the needed part.
In the interim my husband placed 3 additional calls to the warranty center. He never received the answers he needed and spent a great deal of time on hold and being sent from one department to another.
On Tuesday, June 8, I called the Sears Warranty department. They said they would look into the possibility of getting a new replacement bike for us since the necessary part was no longer available. If I had not called, would they have called me?
Throughout June, I received several calls from various departments saying that they were working on this problem.
On Friday, July 2, I called 4MY-HOME to inquire about the replacement bike. After a very long hold, I first talked to Quill who said we were approved for the new bike. (If I had not called, would they have called me?) She transferred me to the authorization team, and Fatima answered after a hold of 46 minutes. She transferred me to the replacement department where Shamery (?) said that we had a credit for $600 for a new bike. I was on the phone 1 hour and 3 minutes!
Then I was asked to call another number-(800) 927-7836-to order the bike. After 33 minutes on hold I spoke to Fernando. He said the bike would be delivered by the 2nd week of July. Then I was transferred again and after 16 minutes I spoke to Ashley. After another 22 minutes (total wait of 1 hour and 11 minutes), I was told the bike would be delivered on July 16th. I was assured that the old bike would be hauled away when the new one was delivered.
On July 16, 2021, the new bicycle was delivered. When I suggested that the men take the old bike to their truck, they said that the manifest did not call for the removal of the old bike. They did carry the bicycle to our front yard sidewalk. While they were assembling the bicycle, I called the warranty number 4MY-HOME at 12:40 PM and spoke to Steve about removal of the old bicycle at 12:44. He transferred me to the “correct department”, and I was on hold until 1:05 PM when I spoke to Ariel. She said that I would need to talk to the On-Line Care Team, and she would transfer me. Kim answered and said that she would have to transfer me to the Warranty Team. Kerry (a male) answered and said that he would have to transfer me to the “Haul-Away” Team. When Veronica answered, she said that I would get a call from the Haul-Away Team about removing the bicycle in 1 or 2 business days. Since it was Friday, I was told to expect a call on Monday or Tuesday. The call was over at 1:50 PM. I was on the phone for a total of 1 hour and 10 minutes.
It is now Thursday, July 22, and I still have not heard from them. Meanwhile, the bicycle is in the front yard as an embarrassment in a very nice neighborhood. I am tempted to put a huge sign on it that reads “SEARS DID THIS”!
3 years ago
oxforduniversity San Luis Obispo, CA
I have Sears Home Warranty and they have prevailed on everything on repairs, they were extremely professional and the average time to get a repair is about 2 days. Worth every penny and I would recommend them to anybody
3 years ago
Gustavo Corpus Christi, TX
I had my Washer break on Jan, 2, 2020 I called the claim in a couple of days. It is now April and my washer is not fixed yet. The first technician came out about a week after I filed the claim and checked it and said that he would order the parts. A couple of weeks later I received the parts and I had to call back so that they could schedule a technician to come and install the parts. That took another week. When the technician arrived he stated that those were not the parts that my washer needed and stated that he would have to order other parts (Transmission). Those other parts took another 2 or 3 weeks to arrive. Once again I had to call back to schedule a technician. Technician arrived and installed parts but said it still wasn't working and needed to order another part. Once the new part arrived we called again to schedule. When technician arrived this time, he quickly installed the part (Agitator) and said it was ready and left right away. When we tried to use the washer after tech left it did not work. I called customer service and again I had to wait another week to get a technician to come out. This technician said something didn't get replaced or fixed right, He stated that he had the part in his van and that he would install it. He installed it and said that the washer was now fixed. As soon as he left we tried to use the washer again and it is still not working. I called customer service and once again they had to schedule a technician for the following week I an still waiting to get my washer fixed after 3 months, This is very unprofessional. And every time I call they just give me the run around and cant give me a straight answer.
4 years ago
Nancy Schejbal
I realize my warranty has expired, but the oven racks in my built-in double oven keep falling. I mentioned this to a tech who was checking another Sears appliance, and he said Sears have been replacing those racks for awhile. When I called about it, I was told that since the warranty had expired, they would not cover it and that I would have to purchase new ones. I feel that this is unfair because the racks were made too small for this unit so they should be replaced no matter how long the warranty is over. It is Sears' mistake in building the oven. I did end up purchasing only one because, with shipping, it was over $120. I could not afford more.
5 years ago
Jim DeSoto, TX
I was reading Heather's remarks on the water softener and the strangest thing happened to me. The difference is they admitted not having any technicians who knew anything about water softeners and authorized me through a letter to use any company I could find and they would reimburse me for the payment. Well I found a company to fix the the water softener and turned in all paper work as required then they denied the claim calling it a preexisting condition like they would know when the softener stopped working. I am suing and if you read their contract you will find that they cover pre-existing problems if the home had no way of knowing first hand. This is by far the worst company ever and if you are smart don't use this company unless you like lying
5 years ago
Carol in Iowa City Coralville, IA
Terrible, terrible, terrible. NEVER sign their contract -- there are lots of good home warranty programs out there.
Two out of three of my interactions have been awful. It took days for them to find a contractor to fix issues they labeled "emergency." If water is leaking through your floors causing thousands of dollars in damage, they don't care. They just won't have anyone available to look at it for days, and if you call again they have no idea how long it might take.
So, you want to call a contractor yourself to avoid water damage, right? Nope, SearsWarranty won't tell you who their contractors are and won't cover the fix or repair.
5 years ago
Lyniepenne Annapolis, MD
Has this happen to anyone? I just want to share to be careful with the billing on your account. I believe they are setting me up to say they are not renewing as I'm up for renewal. They have my credit card on file and always have; yet my account is all of a sudden showing as past due and I need to pay to keep my account active. Don't you all have my payment information on file? Haven't you always taken care of the automatic payment? The rep said there is nothing to worry about because the payment is due today and it always shows past due on the due date. Wait? What? Even though the payment is due today like you said, how is it past due when the day isn't even over yet? Oh, that's just an automatic notice, she said. I told her it's very misleading and if you check my history, it will reflect that I paid late just to be used against me later. Payment history can be used as a reason not to renew on their end.
6 years ago
John Thorup South Jordan, UT
Warning: In our opinion, a Sears Home Warranty is basically worthless. It took Sears over a week to find a contractor who would honor their Sears Warranty, then when that first repair attempt wasn't successful, Sears charged us a 2nd $100 deductible to come back and fix it correctly (Our two service calls were within 45 days and Sears' written ads state they will guarantee their repairs for 180 days). We received terrible claims help, multiple delays, and very unprofessional customer service from Sears. We added up our costs and found we paid over $1400 in fees/deductibles to Sears, while if we had hired a repairman directly the cost would have only been about $300. Today we canceled our Sears warranty... and are very happy to be done with Sears.
6 years ago
Michael Cunningham Kansas City, MO
Absolutely atrocious. I currently have a Sears Home Warranty My Samsung refrigerator has not been cooling for some 5+ months now. the freezer/fridge general run at 40+ degrees. The whole episode of trying to get something done by someone is unbelievable. BTW: Sears is not really the insurer it's Cross Country Home Services. It took almost two months to get a part which did not fix the problem. I'm been working for 3 weeks just to get two different repair companies to send their tickets to CCHS before CCHS will allow parts to be ordered. There seems to be no escalation
or concern even if your appliance is totally useless.
ADDENDUM: 3 hours after doing review: SEARS/CCHS called and they are going to get us another refrigerator, so I've upped my rating to 2 stars. Service is terribly slow but the insurance is not worthless.
6 years ago
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Thawkes2017 Saraland, AL
I absolutely love that Sears Home Warranty is still in business even after the stores closed. This is the best company ever. They seriously go out of their way to make sure that you are taken care of. I have not had any issues getting a home repair or appliance fixed in a timely manner.
2 years ago Edited October 20, 2022
Review Source
Christina Sutu-Wallar Santa Clara, CA
I reached out to get some information on what exactly they covered and do my appliances HAVE to be from Sears for coverage? I like that they offer 24/7 service, a 6mo guarantee on work done, and if they can’t fix something then they will replace it.
2 years ago
Review Source
Alexandria Lekberg Chesterfield, VA
I had them for my kitchen items. They have many affordable plans to choose from. They came out and fixed my washer and dryer and we’re courteous. It did take 3 weeks to get an appointment but it was a busy time. I would recommend Sears! They always come back out if the problem came back at no charge.
2 years ago
Debra Kitchen
Stop! Don't BUY. The price doubled since last year. I thought the service would get better. Instead, it's worse.
Waiting 3 months for a microwave replacement. Thank God it wasn't the refrigerator or washer or dryer.
5 months ago
Rebecca seilar Wood Keith
The warranty is absolutely bogus. They say they will fix things but they can only do 2 brands then outsource and charge you for the trouble. Then is you cancel they bill you for it and charge you. It is ridiculous. Why Sears does not go away entirely is a mystery since all their products have been garbage for decades.
7 months ago
Michael Pietrusewsky Honolulu, HI
I have been trying to cancel my Sears Home Warranty policy for days and still have not been able to do so. The online portal does not work and after taking to a person, I was placed on a hold and they never got back to me.
My overall rating: Zero Stars
8 months ago
Clotilde Douamba Brooklyn, NY
Rubbish
Repair shows up late and doesn’t notify
No satisfaction at all. We spend hours on the phone to schedule repairs for nothing and customer service hang up the phone after a long wait. Just robbing people
Please save your money for new appliances every 2 years. That’s it
8 months ago
Review Source
Denise Karam
Very upset with sears our washer has not been repaired in over a month now . We have been getting the run around ..they are telling us they have to start the process all over again after telling us to call them back in 6 business days to find out what the outcome is This is unacceptable extremely upset customer and this is not the only place I will be leaving review
9 months ago
Review Source
Tory Smith Lancaster, CA
Sears is horrible right now I’ve been with them over a decade. My washer been out since January 12. Several peoples been out to fix it said it was gonna replace the washing machine. It is now February 14 still don’t have a replacement of my wash machine I have eight people in my home. It cost four dollars a load. Every person has three loads is costing me $96 every weekend to wash clothes.
9 months ago
Ainsley Jeanmarie Brooklyn, NY
""Scam Alert"" Be aware of Sears Home Warranty, which is now Cinch Home Warranty. They have a scam they're running with their add on services. If you already have a plan with them, do not add any additional coverage to it. If you do they will ask for it to be paid in full the first year. And if the account is cancelled before the duration of the add on ends, they will not reimburse the add on. Better yet, just stay away from them. The only time you get good service from them is when you're signing up, or paying the plan. anything else, forget about it.
9 months ago
Pam Biondo
RUN AWAY AS FAST AS YOU CAN!!!!! Technicians are fabulous and very knowelegable. Sears CUSTOMER SERVICE......THERE IS NONE......ITS ALL COMPUTER GENERATED.....DOES NOT GIVE YOU AN OPTION TO SPEAK TO A REPRESENTATIVE.......COMMUNICATION ON REPAIRS IS NONE.....LEFT ME HANGING WITH NO WASHER FOR A MONTH WITH NO EMAILS OR TEXT ALERTS ON STATIS.......THEY DO NOT UPDATE THE STATUS ONLINE IN YOUR PERSONAL ACCOUNT.
FIND A DIFFERENT HOME WARRANTY COMPANY......YOU WILL BE GLAD YOU DID!!!!!
9 months ago
Vitta T LA
If I could give Sears Home Warranty ZERO stars I would!! There are no customer service agents here in the United States. One of the reps I reached was in the Philippines. I was transferred from one person to the next. I finally reached someone who offered to give me a refund since no work had been done. I’ve had Sears home warranty for years, but they wouldn’t even connect my new water hose to the ice maker.
They said it wasn’t covered under my warranty. So, I’m getting a refund for my deductible… and then will look into deciding if I want to keep them or cancel.
10 months ago
Chelsea H
Sears home warranty (appliance plan) is a complete joke and total waste of money. I've been paying $50 a month for over 2 years and have only had one appliance fixed, never showed up again to fix any other claims, And tried to charge me an additional $100 deductible per/ appliance every time I needed something fixed. I would have been better off just calling a handyman or a appliance repair company. Would saved me hundreds and hundreds of dollars. I would not recommend Sears home warranty to anybody! Ever.
10 months ago
Mia Jerz Nashua, NH
I paid for almost 2 years without putting a claim, and when I did I was given the run around. My dryer was making terrible noise. Long story short.. We went months after putting the claim without any help. Their story was that they were waiting for a part. We received a number of parts in the mail, but one more was needed always. I canceled my contract. NEVER again will I throw my money away on Sears Home Warranty.
10 months ago
Enid Barrett
WARNING! DO NOT BUY SEARS WARRANTY. THEY MOVE THE BUSINESS TO CHICAGO AND CHANGED THE NAME. MY Refrigerator hasn't worked since August and even though they gave me a case number for the process to replace it I haven't heard anything, the last technician came in my house and all he did was talked to his boss and after he left I got a text saying they are searching for parts, they know the parts are not available so they must be dumpster diving for parts.
11 months ago Edited December 7, 2023
Ruth R Johnson Loveland, CO
I wish I could give this company a -10 stars! We have been without a refrigerator for 3 months. They keep sending parts to be replaced which has been done 4 times since September and now they say the technician has left the service order open so we have to wait another 10 days and call back. For what?? So they can put us off again? We will never purchase another Kenmore product. The warranty is worthless.
11 months ago
Randal Cain Concord, CA
1 is too high. This is the WORST company.
My claim included a dishwasher and a washing machine. They sent guys for the washer twice. After 3 weeks, the washing machine is finally fixed. The dishwasher is waiting for parts.
I just got off the phone with the worst customer service agent you can imagine. I asked for a supervisor at the outset. He wouldn't transfer me. He asked why. WHAT? I told him I was returning a call from a supervisor from earlier in the day. He wouldn't take that and asked me literally 4x why I wanted to be transferred. Then, it was "they wouldn't be able to assist you." I asked for another call back. He asked why. WHAT? Horrible service. Horrible company. Horrible warranty.
8 months ago
Ann Jackson Edmonds, WA
The ice machine in my refrigerator wasn't working. Sears sent out four technicians over six visits to fix it. They talked me into the warranty. It worked for about 3 months then stopped working. Then trying to schedule it again was a nightmare of errors. Over a month of transfers to different phone number, different people at each number, appointments made where I had to be home from 8 a.m. - 5 p.m. and the technician did't show, switch to different provider - no show for appointment - they don't service the Seattle area; switch to different provider who did show and fixed it. Yet Sears kept contacting me to schedule the repair. All that and more. I ended up paying ~$1,000 for that ice machine repair. DO NOT USE SEARS HOME WARRANTY. The technicians don't know what they are doing. The business is a circus roundtable of comedians.
1 year ago
Robin F Byhalia, MS
I bought the Sears PROTECT. So I had a technician come out to do a HVAC tune up & clean the unit/coil. He only scraped some dirt off the coils and left it all along the bottom of unit, coil area. That will just go back into the coils & stop it up. Ridiculous. Pour job. He told me that he usually has coil cleaner spray, but he was out. I looked in there after he left & it was dirtier than before he came.
This is the 3rd time I've called them & they don't fix anything, gave me a est on fixing my refrigerator of $900 plus before my warranty when into effect. I just bought a new one. Save your money, don't deal with Sears PROTECT WARRANTY or Sears HOME SERVICES, It's a rip off. I have pics. Im going to try to post them.
1 year ago
gabe napoli Cary, NC
When you call into the 800 number and speak with a representative. The fist thing they ask is for is you phone number. We give them the phone number and they say they can’t find it in their system. Meanwhile your like what the heck. You give them your number again for them to then ask. What is your address. You proceed to give them your address for them to tell you that you’re not in their system. But wait. I have a work order number. You give them the work order number and bamm. There is you name, phone and street address. To get to this point takes entirely too much time. After they pull you up they will transfer you from department to department to department to department to department. Before you know it, you have a migraine and you spent all day waisted on just looking up your information in their system. This home warranty part of the company is garbage.
You know that they take your hard earned money out every month with no issues.
1 year ago
John Haynes Jacksonville, FL
If I could give no star I would:
Our refrigerator stopped working August the 26th 2023. I promptly notified the warranty department. Consequently, a service tech was dispatched and found the issues(s). He ordered the replacement parts which we received thereafter. Sears scheduled a repair date which later was cancelled. Another repair date was scheduled and also cancelled. The refrigerator was finally repaired on October the 9th. In the interval of the notice of August 26th and the repair date of October the 9th I had to purchase a refrigerator.
$282.97 Remaining contract amount was subtracted from my checking account.
During the interim I purchased two coolers and multiple bags of ice of which I'm am not enumerating
1 year ago
Lin Batten Sacramento, CA
I have had a Sears Home warranty plan for 4 years. A couple of weeks ago my refrigerator went out. I scheduled service under the warranty plan. Long story short it was the weeks before refrigerator was repaired. It was impossible for me to talk to a live person with the warranty plan. When I called to cancel my plan I was told that if I called the plan prior to the end of the term (7 months in the future) I would have to pay the difference between what I paid for the service call ($100) and the cost of the parts and labor for the repair. I was told that this was in the terms of the contract. Apparently I didn't read the contract closely enough. This is ridiculous and I'm not stuck paying the monthly charge for the contract for 7 more months since the repair was expensive. I strongly advise people NOT to purchase one of these warrantees. The Independent repair company that did the repairs was great but dealing with Sears to schedule the appt and get updated was abysmal.
1 year ago
