Sears Home Warranty Reviews

Horrible, horrible, horrible. I had a list of questions explaining my home, my well house, and where my well was located. I described it in detail before ever even signing a contract for the full home warranty program. I wrote down the customer service representatives answers. Things that he said were “absolutely “covered. It ended up that some of those things were not covered at all. Blatant upfront lies of what coverage will be. Now I am very worried about faulty wiring in my kitchen, with my kitchen lights not working correctly. Sears home warranty is unable to find anyone within two hours distance of my home to provide a service. An electrical company two hours away came to fix my electrical problem, and we thought it was fixed, but shortly afterward, is worse with both kitchens light switches now not working correctly. I am terrified there could be a fire in my home because of this. Sears home warranty is fighting tooth and nail to NOT reimburse the electrical company to come (from 2 hours away) and assess and repair whatever the issue is. They are asking service providers to LOSE money on their jobs. They do not care about the safety of their customers, nor their own integrity or morals. One star is too high of a rating for me

Total Ripoff, horrible service, and nonresponsive! I had this service for less than a year and then Sears filed bankruptcy. During that time my heat pump went out at the beginning of the summer, and that began my nightmare! After 8 different service appointments they failed to repair my heat pump, we suffered through the summer and had to buy a window unit! I could not let anyone else touch the unit otherwise it would have voided the warranty. I wrote to all of the senior leaders at Sears several times trying to get assistance and never got one response! Sears canceled my appointment so I reached out to someone else to fix my heat pump and yet that's the day the repair man showed up! I was told that due to bankruptcy Sears warranty was not performing any maintenance repairs. They then double back and said they never said that and tried to continued to make me pay after I canceled my plan! It's no wonder Sears has tanked and gone belly up because their practices and policies answer of us are not only a nightmare and inefficient but a rip off! Beware!

DO NOT SIGN on to this program. Shame on the Sears Company! I wish I had read the reviews before signing up for this program. I will no longer purchase anything from the company Sears! Sears sold me on this program. I have purchased all of my appliances from Sears for the last 35 years, and call them for all of my appliance repairs! I did the whole house warranty at 69.99 per month. I had a pipe burst, and called it in. It took them 5 days to get back to me to tell me they couldn’t locate anyone in the area to do it. They then said to get an estimate from someone local, and then that process would take another few days to approve at an agreed price. As anyone knows, a burst pipe needs to be repaired quickly, so we called a local plumber to fix it. This was the first fail. Next fail, I call in 2 months ago for a dishwasher repair. They make an appt. for 3 weeks down the road to do the repair, (3 weeks is pathetic in itself) A day before, I get an email to call them about the parts delivery. They can’t get the parts. Since then, I call every week, spend hours on the phone, each rep telling me they will look into and get back to me. No one ever calls back. Now, I would just like my money back that I put into this program, so I can just go buy a new dishwasher, or call a local repairman to fix it. They won’t even let you cancel your membership for a year, so I need to continue to pay, and not get one thing done from them, to cover their end of this year long agreement. With all the upset people on all these reviews, I think we should get together and do a “Class Action Lawsuit” against Sears Company! Sears has lost a longtime excellent customer in me, and I am sure many others! This same review will go out to every social media platform I am on, and any company that provides reviews. Shame on Sears for pushing me into this failed program in December.

We have a Sears Home Warranty. This is the most crooked company I have ever dealt with. We made a claim back in September of 2019 for an oven repair. It was originally made on September 5th. It was completed on October 14th. Our tenants were without an oven for almost 6 weeks! The refrigerator has now stopped cooling. We did not want to leave our elderly tenants without a refrigerator for another 6 week repair time, so we bought them a new one and took the old one to our house to have repaired. We were told this cannot happen... and that in order for the repair to be warranted , we had to bring it back and just wait it out. When we tried to cancel the warranty - we were told we owed $200 because they had repaired something for us in the past year. I am BEYOND disgusted with this company and their policies. Heed others warnings!

I have mixed experience with Sears Home Warranty services, and will explain why I rated them so poorly. Getting simple appliance repairs seems pretty easy (e.g., refrigerator, microwave). Getting HVAC or Water Heater repairs are a nightmare. Generally such repairs are needed immediately (e.g, leaking water, no hot water, no heat or AC). Sears seems to have very few if any service vendors contracted to handle HVAC or Plumbing issues. This may depend on where you live, but in Chattanooga TN, there are none of either. They then try to find vendors in other nearby and distant cities to arrange service which takes days to get scheduled, if they even are successful in finding one. Customer service in the interim is abysmal, and is largely supported by off shore representative all over the world it seemed. I suggest doing deep homework on the their available service providers before signing up if for some reason you particularly prefer Sears. If good consistent US based customer service matters, look elsewhere. If you're looking to purchase good peace of mind to help immediately with emergency repairs, look elsewhere. In two out three instances of needed repairs, I ended up arranging service locally and paying out of pocket because Sears simply would not engage with a timely reasonable solution. I had two Sears service contracts covering two separate properties and I cancelled them both today. I would never consider Sears Home Warranty Services ever again, and would share the same with anyone who asked me.

Hi to all please don't use this company its a scam i have a warranty plan with that company when i purchase the plan they told me that if they can't fix the issue they will replace it back in nov 16 i started a claim to fix my refrigerator and they send a tech who has no knowledge that person have no experience and he told me that if i change that air damper problem will be fix and after he change it for sure problem never fixed and to make the long story short he came to my house 3 times after that and every time he change the wrong part because simply he have no clue and i have been with out my refrigerator for more than 4 months now and the last time that person came to my house was on 03/18/2020 and again he change wrong part and refrigerator still not working and to add to that when he change the part he miss the alignment of my freezer and cause my freezer to frost so i called sears warranty i asked them what he did and the refrigerator and the freezer now not working and i have been without my refrigerator for over than a 4 months now based on the contract they should replace they said that they spend a lot of money on the refrigerator and they want to send another company i told them to send it and when the other company came to my house they said that they have to collect 75$ AND WHEN I ASK THEM what for it's the same claim they told me that they are going to fix the problem and i have to pay the 75 $ and he said that the freezer gasket need to be changed which its another lie by unprofessional person again i called sears again and they told me that based on that person report its not covered under warranty so they are not going to fix it and when i call to cancel the plan because they are not doing what they are supposed to do they told me if i cancel they will charge me 350$ cancelation fee so basically they are thieves i decided that i will file claim against them on the bbb and i will call help me howard at channel 7 because these people stealing our hard earned money with this pandemic crisis that we suffering add to that people like them who scams people

Do not get SEARS APPLIANCES WARRANTY!! I canceled on 2/12/2020 due to a fire that displaced my family from a home we were renting. We got the warranty because the washer/dryer unit needed to be repaired last year and the service tech said it would be good to get and that it would cover up to 10 appliances. So we got it paying $49 a month. What they failed to tell us that if we cancel that the fees from the parts used in the repairs last year will be applied because they waived those fees since we signed up for the warranty. Today, I called 3 times to pay the cancellation fee and was told 3 different amounts in two hours. Once I was told $99, then $25, then finally $131.24. Ridiculous!!!! It’s not worth getting!! The warranty would have expired next month but because we have moved and it’s not our home I wanted to closed this warranty but believe me, I will never refer Sears or used them again!! SCAM!!! I say that because when you don’t fully disclose the details until you cancel, you are then hiding very key facts from your customer!! Never again!!

I have sears home warranty i pay 49.99 every month,I called for service and automated system made appointment only for range ,i was made to pay $75 to the technician who said for washer and dryer you will have to call again and the $75 is only one time it will last for 90 days , the next day came the technician for washer dryer but he refused to check the dryer as he said the service is only for washer i said the sutomated appointment maker on the phone has no option for multiple appliance service ,he made me pay another $75 and said call Sears home warranty for your refund,I called Sears there was Jeffery on phone he said we cant help you as you have already paid the technician and as you made appointment on phone .... all crap excuses ,they are a fraud company that tell you something and when i asked for his supervisor as Jefferry said we will have to pay another $75 again for the dryer service,bunch of corporate crooks ,the supervisor never came on line after Jeffery made us wait for 35 minutes ,he told us my supervisor will call you.Horrible experience after taking our money every month and giving fake excuse for charging us $75 every time they come though in a week though they lie that the $75 is good for 90 days.

Unfortunately I have been scammed by this company. The Sears guy came to fix my refrigerator and ended up selling me this policy saying everything would be covered with no problem. I took out this policy a year ago and a week ago, my a/c went out needing a new compressor for the outside unit. The tech came out two times, the second time to get a check for $100 deductible and to take pics of everything for them to send to a “round table” to decide if they were gonna cover it and someone was supposed to call me to let me know. I finally called today only to be told it was denied due to inadequate maintenance. Please don’t get scammed like me.

Cancelled my warranty today. EVERY time you place a claim they come to your house and then the technician orders a part to be sent to your house. When you receive the part you have to make another appointment for them to come back which is typically another 2-3 weeks later. I needed my dryer fixed and after a week they told me they HAD NO IDEA when I would receive my part because it was back ordered. On top of all of this Sears has outsourced the call center out of this country and no one can barely speak english and they are VERY VERY RUDE. DO NOT sign up for this warranty !!!! You are wasting a lot of your life with them. They deserve NO stars.

Terrible customer service, disgraceful claim handling and lack of responsiveness from Management. We purchased our Sears Home Warranty (Cross Country, Cinch) in March 2019. Our dishwasher broke on January 26, 2020 and we contacted Sears for a repair. On January 27, 2020 we received an email stating our request was sent to a service provider who would be in contact with us to set a date to look at the problem. The Service provider came and told us what was wrong and would order the parts to fix the problem. This is when the nightmare started. After several weeks of not hearing from the Contractor I contacted him only to find out he was still waiting on the parts (8 of them). I then found out that Sears and Cinch Home Service are the same company, and they are only a call center. Everything is done by National Service Alliance? Another player. I have called Sears, Cinch, numerous times again to find out their service representative is only reading from a monitor and really unable to provide any real information or solution. Many times they said Management would call me. If they did or when they did call they didn’t have any real information, again they could only give me information off the screen. I found out that they also have to contact National Services Alliance, but they can only do so via email. This is what our Contractor also stated that the only way he can get in touch with National Service Alliance is via email. The Contractor has informed me that he has received 4 out of the 7 parts needed to repair our unit and he has been told by National Service Alliance that the parts were either shipped, or incorrect parts were shipped etc. I found out that National Service Alliance orders parts from other suppliers, therefore they are the middle man also! It appears there are a lot of Indians and no Chiefs!!! As of this date March 7, 2020 our dishwasher is still not fixed, but once again I am told the parts are on the way. This process of fixing a dishwasher should be a very simple one. Diagnose the problem, order the parts then fix the unit.

Don't buy this Home Warranty. This is a scam. They came to my house to fix the refrigerator, and at the same time they sold me this home warranty which as I was told it covered everything , and also if they couldn't fix it they will replace the refrigerator. Well, they have changed the condensation line three times in three months, , and the refrigerator is still not cooling at all. When I talked to a representative, she explained that they are not going to replace the refrigerator and they are going to send the technician again to change the condensation line for the fourth time, even though they know that this is not going to solve the problem. Bottom line of this: they are not able to fix the refrigerator but they are not going to replace it either , even though their Welcome letter states that if they can't repair the product, they'll replace it, Don't believe them, please. This is just another way for Sears to get your money and your time. Don't play fool as I did.

Awful. We have had this coverage for years and are zero for two with having them actually honor the coverage. First time, they took the position that while the washer clearly had a bad bearing causing significant grinding noise, it still worked so they would not repair it. Second time they cancelled the appointment two hours after they were supposed to show up saying they were "over booked". Disgraceful insurance scam. This company simply takes the aggravation of having an appliance break and adds a new problem and aggravation dealing with a company who has no intention of honoring its obligations.

AVOID PURCHASING THIS WARRANTY!! First of all, know they keep your credit card on file and AUTOMATICALLY RENEW YOUR POLICY a month before the expiration date (apparently somewhere in the "fine print"). They said they mailed a reminder but I never saw one. My first experience with this company was driving in rush hour traffic in the rain (2 hrs) to meet a refrigerator repair person at our rental property. After I finally get there, I get a text saying repair person can't make it and they need to reschedule. Only after I bitterly complain do they give me a $50 certificate to use at Sears. The next time we tried to use our warranty, the repair person was late. I called Sears 800# and was told "he was running behind schedule." "He" never came and when I called the local company who was doing the work, they said they had no knowledge they were scheduled to fix our garage door. They also said this was a common occurrence with Sears Home Warranty: Sears reportedly sets the appointments but do not always coordinate with the contractor. When our HVAC unit stopped working (while we had weekly renters in the blistering heat of summer), I scheduled the repairs ASAP; maybe within a day of my call. I then received a confirmation text with a date further out than I had scheduled. I called a non-Sears HVAC company to fix the unit. This non-Sears contractor said my unit was pretty dirty, so I called Sears and scheduled a maintenance visit to have it serviced. The contractor was knowledgeable and friendly; however he told us that in his experience, Sears would never replace this unit if it couldn't be repaired. He stated he would be required to take pictures, say it hadn't been maintained, etc. Last, when I called customer service to get a refund for the automatic renewal I did not authorize, the representative said it had all been refunded except $25.00. She had no explanation for this mistake; just said she was refunding the $25.00. This company is good at signing you up and getting your money; however I found them to be very unreliable and disorganized-they don't even have Virginia listed as a state!

This has to be the worse company I have ever dealt with. I've had two other conpanies in other parts of the country I've lived in. Their premiums were cheaper, their service calls were half the price and they actually covered and or replaced what was broken. Not only did Sears charge more per month, their service calls were double and I had to find my own technician. When the technician tried calling them over twelve times to get pre authorization to replace my water heater he couldn't reach anyone. Finally after 6 months and having to leave the house due to no hot water, (I have a child and an 82 year old ill mother living with me) we had to replace it. After several calls to reach a supervisor I finally reached someone only for them to deny coverage because we didn't get preauthorized. I have paid into this for two years, filed three claims and they didn't cover anything. They have caused me so much stress for an extra insurance plan I chose to take out. When I contacted the company they pretty much said took bad. I sent an email and several phone calls demanding my premiums back and no one has had the decency to get back to me. I am beyond unhappy. No wonder sears went out of business. When I call its a different company that answers. I believe they deal with a secondary out of the country company. DO NOT TAKE OUT COVERAGE WITH THIS COMPANY

I have made 5 attempts to have someone come and look at my refrigerator which has been out for 6 days. The first appointment, no one called. The second, someone called 3 hours earlier than arrival time and when arrived claimed no one was home (not true). The third and fourth appointments, I was told we cancelled (also not true). 5th appointment is scheduled. When I attempt to express my frustration regarding missed appointments, I get a representative (different each time) that says I will reschedule. They do not care that I have had problems with service people showing up. I am beyond frustrated! And, I am DONE with Sears Home Warranty.

This warranty is garbage. I initially needed a repair without a home warranty and called Sears. The technician who came lied to me twice but I still ordered a warranty because I didn’t have one and even tho that guy was a liar I thought Sears was a reputable company. However now that I need service, I can’t get an appointment! They outsource their customer service to another country and individuals who aren’t even sitting in the U.S. are not equipped with the resources to find a technician here. And they will lie and say you’ll get a call back same day but then you don’t. So, if you use Sears without a warranty, they will stand in your home and attempt to price gouge you. If you have a warranty (protecting you from the price gouging) they just won’t show up when you need them! Thank god it’s just a garage door and not my furnace! Sears is no longer a reliable company to do business with.

I have a 3 year old Kenmore Elite Refrigerator. The compressor went bad. The part is covered under warranty, the labor is not. I was quoted $436.37 just for labor to install the compressor and 2 WEEKS! to get the part. The technician told me if they had to order the part overseas it would take even more time to get the part. I was told I had to decide right that moment because the part had to be ordered onsite. If I waited to discuss it with my wife and then decided later to move forward I would be charged another service fee because the technician would need to come out again to order the part. I called the Sears Home services number to ask if that was a normal fee and wait time and was transferred to 2 different people and on my way to the 3rd different person before I was tired of waiting and hung up. In my opinion, absolutely absurd.

My daughter has been paying for this "game"... for a long time, she has been having problems with her washing machine as it just runs water in the floor just like a "cascade", then she calls the company and they send this "serviceman" that says that if he does not see the water running he can't do anything... her flooring is being damaged because of this so there is nothing "Sears" can do without "seeing" the moment. I guess that guy should move to her house and wash the clothes until the moment happens... She've been visited by SHW 6 times since december 2019, There was one guy that said the rubber in the door should be replaced but as she called the wrong telephone number he can't do anything because she would have to pay for it... He was the one that really helped telling us there was another telephone number to call so it can be fixed, there is where this other guy wants to move in here to watch the moment the washer runs water... She will just stop this service that hasn't help her in any way

My refrigerator is covered by a sears home warranty appliance plan. I filed a claim to have a service technician fix a problem with the refrigerator and freezer - leaking, thawing, freezer door froze shut. Six months and 9 different technician visits later, I just spent another two hours on the phone being transferred from one number to another only to get an answer that they can send another technician out in three weeks. Meanwhile my freezer continues to periodically thaw and leak water all over my wood floor. It will then work for a week or two and this cycle continues. Each time I lose any food in the freezer. In addition to this, the extremely rude customer service supervisor that I finally talked to said that it is all their discretion if they can fix or replace the appliance. There is no guarantee of either. And there is no one to escalate this to and the only thing they can do is send another technician. When I inquired more, he said that they will keep sending technicians and have closed it out in their system saying it has been repaired. Which, it has not. I am extremely frustrated and feel that this business is not reputable. I would strongly encourage people to stay away from sears home warranty. Their claim of what good service and coverage means are misleading and not accurate based on my situation.

Called a week ago to report. My dishwasher was leaking again. Tech came out found the problem a vent seal was p leaking inside the door, this door was replace in 2017. Tech said he didn’t have the part, of course this is a given with sears home warranty, he did order the part which would not get here for another week. Tech came yesterday replaced the part in the door said dishwasher was ready to go paid the deductible. Later last night I load it up push the start button the locked light comes on and nothing else . It won’t start. Call them back it’s almost 10pm now and of course no one can help me had to call back this morning . Took three calls ,First I was told they couldn’t help because they didn’t Have the report from yesterday yet another person had just told me they did have it. I explained the problem again she put me on hold then told me someone would come out tomorrow between 8-12 . This has happened before it took almost a month to get it fixed the last time ..this is not an old dishwasher purchased in 2013! It never fails always have to wait another week to get a part. Same with the washer also purchased in 2013 sears used to have the best appliances not anymore. Im really thinking of changing warranty services after this dishwasher is fixed. I would not recommend sears to anyone.

Sears Protection plan is not worth the time and anger you will spend trying to get them to honor what their plan promised. We have been dealing with trying to get our stove fixed since the 1st week in November. The 2nd tech said the first tech ordered the wrong parts and that the parts needed were no longer available so we will have to get a new range which our Sear protection plan covers. (We have a36 inch stove but the amount they are allowing us will only cover a 30 inch stove that is on sale). He said we would get the range in December. But we didn't. Then they told us it would come January 16th. (No Thanksgiving, Christmas or New Year's dinner). We got an automated call on January 15th saying what time the tech will come on January 16th. We waited all day on January 16th and the technician never showed up. We called their customer service and were told something different by everyone we were transferred to and the call ended up being over 2 hours long. They ended with saying we will get the stove February 11th. We sent an email to Sears through the BBB and a member of their so called escalation team called us on January 17th. She said we could look at their Sears online store for a stove or find one in another store. She said that whenever we found one, she would need to be the one to order it. (The whole purpose was so we could get a stove in January and not February). She said she would send me an email so I could email her back the information when I found one. I did NOT receive an email and we left voice mail after voicemail for her for 2 weeks.( I guess that was to buy them time until February 11th). I sent another email through the BBB on January 29th and received an email from the escalation member apologizing for not having sent the email to me but no mention of the numerous voice messages we had left. She asked if we found a stove at Sears online. I told her no but we found one at Home Depot and it could be delivered within a 2 day period. I gave her all of the info for the stove, the store name, store#, phone#, address of the store that has the stove we want. On today, January 31st I received an email from her saying that she found the same stove in their Sears online store and they can get it to us in March!! She claims she called Home Depot as well and they said the same thing. Then she went on to say that she could not order from another store. It would have to be from their Sears online store. Why did she call Home Depot to check if she could not order form them?? I sent her back an email to show that my Home Depot has the stove NOW and since time has elapsed for ordering, it would be February 5th when they could deliver - NOT March as she claims she was told. No response to that email yet. We are so beyond frustrated and angry that we are about to give up and just go purchase the stove ourselves! Most customer service people are trained to see how they can make a situation right for the customer. Sears training seems to be to throw as many road blocks as possible not to help. Well tomorrow will start month number 4 of this saga and who knows how it will end??? I wonder if their regular stores closing have anything to do with the horrible customer service they give now. We have always had Sears products and until this last year we have never had a problem with Sears honoring their word.

I have a whole house warranty with Sears Home Warranty. My multiple experiences with them have been mostly negative. It starts with just making a claim. That process is difficult to say the least. I've tried it online and on the phone both with equally dissapointing results. The window of time they give you for the service call is 8:00 am - 6:00 pm. If you are lucky the technician will call you and let you know when they will be there but that only happens about half the time. You need to plan on taking a whole day off to wait for them. You will always have to wait a week to get an appointment and in almost every case a part needs to be ordered so you wait another week to get your problem fixed. My AC was out this past summer and it took a month to get it fixed. The first appointment was just a no show. They never called or informed me they wouldn't be coming. The second appointment was canceled by the technician but at least got a call. In both cases I had to wait a full week to get he next appointment. The third appointment got canceled by customer service after I called the main line and asked what time would they be showing up. A few minutes later I get an email saying that I canceled the appointment. The fourth time was a charm and my AC was fixed but it took an entire month and 4 days missed from work. When I bought the warranty it was "fix or replace". Now my furnace has a $1000 cap on repairs then it's out of pocket for me for any further repairs. The only postitve part has been that I have gotten some exceptional technicians most of the time. They have been great and were very determined to fix my problem. The warranty is very expensive and I plan on canceling this month. The value just isn't there.

I have had a Sears Master Protection Agreement for over 10 years. It covers all of my home appliances as well as my HVAC heat pumps (2). Repair of the home appliances has been pretty good and I have no complaints about that. The HVAC protection is the problem. I have two heat pumps that have been non-functional for over 4 months. There have been numerous visits by a sears technician as well as 2 by a local company that Sears authorized to do work on the heat pumps. There is only one Sears technician that services NE Florida and SE Georgia. He has come and gone several times (when I can actual schedule an appointment) with no repair of the units. When I contact the Protection agreement department I am told that I need to have 4 functional service calls placed against a unit to get it replaced. Service calls by non Sears technicians do not count even though they authorized it because Sears did not have a technician available. I have contacted Sears 2-3 times a week for the last 4 months seeking a resolution of either repair or replace. The units are 12-15 years old and have probably outlived their usefulness. When I call Sears I am told it is the HVAC departments problem by the protection agreement people. The HVAC people say it is the protection agreement departments problem. Today 1-23-2020 I was told Sears should have never given me a protection agreement due to their age even though I have had it for 10 years and that I was probably out of luck for getting them replaced. I have had numerous service calls cancelled by Sears due to no dates available when I try to place a service call. This means that there is no technician available to service the equipment. I called on 1-10-2020, the day after the last visit by the tech that resulted in not fixing the units, to have another service call. Once again, no dates available. I have also been told it is up to the tech to determine if the equipment is unrepairable either because of no parts available or too expensive to repair. No one at Sears seems to want to own this issue and I am constantly told I need to talk to another department or to tell the technician to report that the units should be replaced. Today my case was supposedly escalated to a protection agreement manager and he would contact me in 3-5 business days...

-5 This is absolutely the worst service my LG front liars washer stated leaking I processed the claim in Oct of 2019. AAR alliance was subcontracted to AAR appliance repair after several visit AAR was unable to fix AAR spent maybe 15 minutes a visit was guess as to what was leaking - several calls with Sears customers service was useless it was like it was between the AAR and Sears. Now Dec still not fixed AAR not calling back. I called Sears and find out AAR has determined the washer has structural damage not specific as to what type of structural damage. I asked Sears to provide me with service records and description of the structural damage they say they can not and have denied my claim. That I have to have another appliance repair company come out and get a disagnoses of the issue if different it may still may not be covered. Sears and AAR are the winners Sears doesn’t have to replace or repair - AAR paid there price plus a news gasket and labor to fix and the washer still leaks. This why Sears brand service is dying poor customer service poor warranty service poor Customer relations. I won’t be buying anything from sears any more I’ve been a customer 40years.

I wish I could leave a negative star review. The Sears Home Warranty program is a scam. Nothing they promised on the front side proved to be true once I was under contract. Their service techs were inept, unprofessional and late. Their customer service line was more inept than their service techs. After I put them on notice three times that I would not renew the 12 month auto renewal contract, they sent me a letter stating that they were not renewing the contract. They don't have a clue! Run from this scam program and when you get tired of running, take another breath and run some more. Scam, scam, scam.

I should have read these reviews before signing up. So we needed work done on our oven. $600 bill. We were told we'd pay only half if we sign up for sears appliance warranty. $49.99 a month for 6 months, but coverage for a year. Sounds too good to be true now, but that's how it was explained. That was the first issue---repair man trying to explain a promotion. We said, ok deal lets do it. This was 1/15/20. On 1/16/20, we saw a $49.99 draft, but the contact said coverage wouldn't start until 2/15/20. I called to inquire, and that's when I was transferred THREE times to "the right department." Once at the "right" department, I was informed we pay a month in advance, and during that month we go through an approval process. Further, the $49.99 is every month for the entire year (not 6 months). however, supposedly we can cancel after 6 months without penalty. That's a far cry from what the dude said while standing in our home. So basically, We still are paying $600 for the repair. $300 upfront, and then $300 over the course of 6 months. IF there is a claim needed, we have a $75 deductible on top of the $49.99 they got from us that month already. This is NOT a deal. I had an uneasy feeling from the beginning, and I should have went with my gut. I guess I can look at it is an interest-fee extended payment plan for 50% of the repair cost. I've set an alarm in my phone to cancel 6/15/20. Geesh.

I filed a claim for two appliances. One water softener, other pump on a jetted tub. For the water softener they referred me a company in Texas. I live in West Va. When I called to get another local tech. I was told I would receive an email after they researched someone local. 3 days later the email stated "We would like to take this opportunity to apologize for any delay in service and for any inconvenience you have experienced. At this time, a pre-qualified network service provider is not available in your area. We can allow you the option to contact a local service company of your choice in order to expedite your service request" The quote is a copy of the email. So I called around and spoke with 3 different companies before settling on one that had been recommended by 3 different people. They were nice enough to not charge me for a diagnosis of the problem. However Cinch (Not really Sears) warranty company after hearing the techs recommendation of replacing the 27 year old softener stated that they would only cover $850 of the $2,195. When I complained they repeated the same statement over and over again as if they were not even listening to my concerns and complaint. I spent more that 3 hours total on phone being passed around to 4 different people, the final one told me he was a Supervisor and stated again that they would only allow $850. I have to pay the total amount to the Repair company and then submit invoice to Warranty company for reimbursement of the "approved" $850. I fear I won't see my money for a long time. DO NOT USE THIS WARRANTY COMPANY. THEY ARE A SCAM. There selling point is they will find you a pre-qualified service company. When they can't find a Pre-qualified company they make you do the searching for someone and then aren't willing to pay their costs. I soon found out that no decent repair company will sign on with them because Sears won't pay nearly what the repairs or replacements actually cost. So their so called pre-qualified sales pitch is a lie and this company should be put out of business.

So couple months ago (first week of November 2019 to be exact), our Samsung Washing Machine broke, we heard a little explosion sound, and then the machine just stopped... with that said, we called Sear Home Service. I think we were able to schedule a technician to come over in around 10 days. The technician was really nice and we actually had quite a time talking about life and what not to buy in the future for washing machine… He then told me that the part wasn’t unavailable in his system, so he would have to order it (note that he ordered it right in front of me), and then asked me for the diagnostic charge, $109. He told me it would normally take the parts’ department around 3 business days to do a research and if they can’t find the parts, that means that they will go ahead and contact me via email or phone and see if we want money back so buy a new one, or get a replacement. In the meantime, since I had to go back to Hong Kong for 2.5 weeks, I told him to just schedule December 10th for the next appointment. December 8th-ish come by, that’s when I got back from Hong Kong – I was like… where is the parts, and where is the email that I was promised. Nothing, of course… with that said, I called Sears Home Service and let them know I was waiting for the part, and if I am going to get the replacement since it seems like they can’t find the part. She told me that she wasn’t able to find the previous service on their system, and that the part was NEVER requested nor ordered. End up I 3-way the technician (Tony) in, had him talked to the representative over the phone, still… nothing got done, and we had to cancelled and rescheduled the service because we have no parts. About 30 minutes later, another technician called and asked about my situation, and I told him about the whole part situation… he said that the part was not ordered and he didn’t know what the f his colleague was doing the first time, so he ended up drove over reluctantly to check on the machine, and then reordered the parts again. That was right around December 8 or 9th ish as I remembered. I then asked him when would be the earliest that I can get the washing machine fixed, he told me January 6, 2020 was the earliest, and since I really didn’t really have other choice, I reluctantly had to agree. Over the next couple of weeks in December, the parts came – and don’t forget, I was still paying my $69.99/month fee, even though I wasn’t getting any benefits in the meantime. So the real story comes…. On January 6, 2020, I was expecting a technician would show up between 8 and noon, and with that said, I have decided to work from home that morning so that I can stay at home to handle the service, I have waited until around 10:45am, and I decided to call Sears Home Service and see when the technician will show up. THAT’S WHEN I FOUND OUT THEY HAVE RESCHEDULED MY SERVICE CALL TO JANUARY 18, 2020 WITHOUT MY CONSENT… I was angry, so I wanted to get to the bottom of it and asked… but guess what? I got pushed around like a ball that no one wants, and not a single soul was able to answer my question. I think I must have got transferred to around 4-5 different departments? So after around 30-45 minutes, I know that January 6, 2020 service was not something that they can do, so I requested the next day available, which I was told was January 9, 2020. Deep down in my heart I was like… sure, couple more days, fine. I told the representative to send me the confirmation email, and he said he would send it. I believe his name was Brian. On January 7, 2020, I still haven’t received the email that Brian promised, so with that said, I called again. I was then told that current service date was still January 18, and no request was made on the 9th. And this time I politely asked if we can do January 10 and she said yes, and this time, confirmation email came. At around 1:45pm PST today (January 9, 2020) – I received an email from Sears Home Service, confirming my appointment… AND GUESS WHAT?! At around 9:36pm PST the same day, I received yet another email saying my appointment has been rescheduled, to January 15… Today is January 15, 2020, and I was promised that the technician was going to be here, and later on I was told that the technician showed up and no one was there. The matter was that, I was at home all day long since midnight and woke up at around 7am PST, waiting for the technician. I was then told that someone within the scheduling department was going to call me, but again, no one call. Long story short, I cannot keep playing this game with Sears and I have work to do... therefore, I am asking the cancellation of the warranty plan $69.99/month, and I am also asking to get my money back from November 2019 til Now. As I called in to cancel, I was then transferred to 4 different departments, and was again, left with nothing done, meaning the cancellation. As of right now, washer is not fixed, and money have not refunded.

The absolute WORST in Home Warranty services. Their fees are definitely higher than the typical home warranty company but they are nothing better than glorified high charging repair company. My microwave blew up in Nov 2019 and the tech said that my model was no longer in service and could not be repaired. He would then submit his report to Sears so they could start the claims process. After 7 excruciatingly painful phone calls over the past 10 weeks, I just learned today by a high & mighty sounding "case manager" that they cannot process the claim since their sub-contracting agency had not filed the case report. I wanted to cancel my plan but supposedly is locked in for another 6m under a "contract". Sears Home Warranty is a total SCAM. Give your business elsewhere and AVOID them at all costs.

My water heater broke so I filed a claim. I called the service contractor assigned to me. He refused to come out. He doesn’t fill work orders for sears home warrant. I called the second contractor. He said I needed a new water heater but he would not accept the amount sears’ would give him. He refused to do the work at that price. Two days from the day I filed the claim I’m still waiting. I’ve called many times and said it’s an emergency, asked to talk to a supervisor and still no contractor has been found. Meanwhile, my garage is flooding. This warranty is a complete fraud!

My kenmore water heater leaked water from the top after 3 years of service. Called professional plumber who changed the pipes and the nipples. It was still leaking. He said it is manufacturer defect. Per warranty they need to replace it. Called sears . They charged me $100 to send a technician after a week to check it. It took him 2 min to tell me it is leaking. Called his boss and came back claiming it could be water pressure and I need to call plumber and have install water regulator . And if still leaks to schedule another $100 service call. I called his boss and got the run around for a whole hour. It was obvious to me that they were going to drag this thing as long as they could. Knowing you can’t last without a hot water for long.

I wish I could give zero stars!!! I’ve had the worst experience of all! I agree 100% with all of these reviews because they are correct Sears is the absolute worst company to deal with! Surprisingly, they are owned by a 3rd party home warranty company. I’m overwhelmed by frustration from such disappointing service by Sears Home Warranty. I had to pay over $300 to another company who was called out on 9/30 because originally my work order was reassigned to them and Rejected by them in your system due to an error by whoever created the work order. It was listed as a Repair instead of Maintenance work. Sears Tech explained to me (in broken English) that it was an error on Sears Dispatch while creating the work order. I’ve made Several calls to Sears begging for help after company poked a hole in my air conditioner evaporator. Sears has caused me so much grief, especially knowing my husband recently passed away. I trusted Sears because of the name which has now been chattered thanks to the horrible service and unprofessional treatment. Sears needs Managers who are truly Customer-conscious! That would help to restore Sears’ brand and increase trust again in the name. Maybe Sears should focus on that and stop the shady business practices. I can longer afford Sears Home Warranty. I’m one small widow that has been terribly wronged by Sears.

I have had this Warranty for 5 years since I bought brand new Kenmore appliances from my local Sears Store, which now is closed. I had fairly decent service except for this year. I had both my refrigerator and oven go out about the same time. I finally got my refrigerator fixed one month after putting in claim and still am trying to get my oven fixed or replaced after 6 weeks. I have had Sears send out techs 2 times to fix my oven. 5 parts were ordered and the tech could not get my oven working. It was the day before Thanksgiving and he could not get ahold of his boss via phone. The tech said because of the Holiday he was not available. If the tech would have been able to get ahold of his boss, I most likely would have received a replacement per the Home Warranty representative I talked to. Then Sears Home Warranty rep said they had to call out another Service, some fly by night local service to look at my oven and decide if it could be fixed. I set up a time for this service guy to come out. He came out within 3 days of call. His take on the oven was to order another part and see if this part gets my oven going. have made numerous calls to this tech and after 4 calls he finally answers and says the part was ordered and he is still waiting on it. Sears Home Warranty never received a contact from this tech and in their system he never has been to my house to look at my appliance. Sears has some reps that speak English well and other reps from foreign countries trying to do their job but sometimes having communication barriers. Long story short: My freakun oven is still unrepaired and I didn't get to fix a Turkey or Ham for the Holidays this Year! I'm sizzling about that! Well this was Nov. 2 2019 and today is Jan. 2, 2020. Long story short: My freakun oven is still unrepaired or replaced. I'm looking for a new Warranty Company with 4-5 star ratings instead of this 1 star company. Do yourself a favor and look elsewhere!

This has been a horrible experience from the beginning. I purchased the Whole House Plan. Extremely poor customer service. I made the mistake of trusting the SEARS NAME. Please don't make the same mistake I did by not reading the HORRIBLE reviews about this company. Regardless how poor the service is you can't just cancel the contract without paying a ridiculous penalty. The brochure reads " Once your plan is fully active after 30 days, you can expect to pay ONLY A LOW SERVICE APPOINTMENT FEE FOR EACH APPROVED CLAIM. To replace my hot water heater I paid the $100.00 appointment fee only to find out there was an additional $325.00 for the so called small print. However the sales reps. have no problem selling you on the appointment fee only. Buyer beware. THIS COMPANY IS A SCAM !!!!!

ABSOLUTE SCAM. I WAS SOLD A WARRANTY SERVICE THAT I WAS TOLD I COULD CANCEL AT ANY TIME. I EXPERIENCED MY FIRST SERVICE, WHICH WAS HORRIBLE GIVEN I HAD TO WAIT A WEEK AND A HALF FOR A PART THAT WAS BACKORDERED ON MY WASHING MACHINE. CAN YOU IMAGINE IF IT WAS A REFRIGERATOR OR A STOVE? FOLLOWING THE SERVICE COMPLETION, I CALLED TO CANCEL THE CONTRACT. I WAS TOLD IN ORDER TO CANCEL THE CONTRACT, I WOULD HAVE TO PAY FOR THE SERVICES I HAD RECEIVED! SO BUYER BEWARE. WHEN THEY SELL YOU HARD, INSISTING YOU CAN CANCEL AT ANY TIME, IT'S A BIG LIE. SO I'M NOW STUCK CONTINUING TO PAY FOR A SERVICE THAT IS SUB PAR. AFTER I PAY FOR THE YEAR AND THE DEDUCTIBLE I HAD TO PAY FOR THE SERVICE, I SHOULD HAVE JUST BOUGHT A NEW WASHER.

Was a long time customer and at the time only had 2 claims. (Garage door and bad electrical outlet) both were resolved, however the contractors tend to push side work for other unnecessary projects I didn't need. What shook my confidence was this... my fairly new five year old furnace began making a grinding sound. I called Sears home warranty and arranged to have it serviced. The serviceman came and did his diagnosis and advised me that there is an exhaust fan on the furnace that went bad and he would have to order a new one and return when it arrived. Other than the noise, my system worked fine so I agreed. Said serviceman returned as promised several days later replaced the part and went on his way. He was very professional and knowledgeable so I had every confidence that the repair was done correctly. About an hour later, my furnace started behaving very strangely., turning on and off on it's own and not bringing the house to its normal middle of winter temperature. I called the serviceman back and he returned the next day, and diagnosed the problem as "a bad mother board" ( on a furnace that had been working fine) and informed me that the whole unit had to be replaced and that he would inform Sears home warranty to make sure to get it approved quickly which he did. Suspicious, and still trying to wrap my head around how this could go from a bad exhaust fan to a total replacement so quickly, I called Sears to notify them that something wasn't right. My complaint fell on deaf ears! No one seemed to want to look into my claim. Either way, sears approved the replacement and I was liable for one thousand dollars payable in cash only to the service company which we paid promptly. At this point ( mid winter in southeastern Pennsylvania) we just wanted it done. We were told it should be only a day or so because the new unit had to be ordered. ..a day or so turned into 2 weeks of call after call to Sears and the contractor. It was finally installed and we are enjoying our brand new furnace. Our contract was up for renewal a few months later and they not only went way up in price, but renewed me without honoring my request to cancel. When I mentioned why I cancelled they were shocked, but did not investigate my complaint. They preferred to bury their head in the sand. Read their reviews before you buy and save yourself alot of headaches. By the way, did our homework and signed up with a reputable home warranty company. We have been with them now for a year and are very happy!

I put in for a service call on 12/07 for my refrigerator not working. The guy that scheduled the appointment somehow put it under a regular service call (even though we confirmed the warranty during the call). When the technician got there that's when I found that out because he tried to tell me the repair was $800. When I called Sears to get it figured out nobody could explain why that was done and they only thing they recommended was for him to come out for another appointment 2 days later. Remind you that it's my refrigerator where I store food and my son's medications. I get a call to confirm the 2nd appointment for Friday 12/13. Then I get another call Thursday morning (the day before the appointment) saying that it was canceled due to a tech not being in my area. Now the next appointment available is not until next week!!! I have been calling every day to try to speak to a supervisor with no luck. I even tried the Chat on the site as well with no luck. So basically I am paying for something that is almost impossible to get service for! I have not spoken to anyone in management about the issue even though I have requested to on every single call. This is a waste of money. I will definitely look elsewhere for warranty.

I cannot rate this company because it should be rated below 0 due to bad service. I have been paying for my insurance for over 3 years and never once called in for an appliance repair. On November 25th, I called sears to repair my washing machine that is only 2 years old. The sears warranty said they will place a claim within 24 hours. I called them on November 26th and they said a repairman will assess the job on December 3rd. I complained because I am handicapped and need my washer due to my Hygiene problems. I guess I screamed and complained loud enough so they sent a repairman on Wednesday December 27th. The repairman came, assessed the job in 5minutes and said the water is leaking from the hose so he’ll go ahead and order it. Today is December 6th and I was told by sears warranty that the hose is going to be delivered by UPS today. Right now is 4 pm and no delivery yet! I am sooo disappointed in sears because of the bad service they are providing! If anyone is reading this, please do not get the warranty! Bad, bad, bad! The customer service representatives are not any better because they are not able to expedite your compliant! It seems as if there is only ONE mechanic in the entire state of Hawaii! So very bad service! I will never buy any appliance from Sears again and will cancel my insurance!

I do believe this is one level above a scam. There is no customer service, only people who will read you what the status of the project is under. I've been sitting without an oven for 2 weeks. This is their 3rd attempt at ordering a part of which the Sears tech himself told me was no longer available. Note: 1st part they gave tech to fix my OVEN was for a DRYER haha. I laugh cause it's a joke, the run around they'll give you. Then, to fully replace, the tech himself told me they'll just find the cheapest available unit, whether comparable or not (and said to forget about brand even if your appliances match). All that and an overpriced deductible make it a worthless decision!

If I could give them a zero I would. To make a long story short on appointment number five for a wash machine that would not be repaired because they had to use a hammer to get the parts apart. I was told I still need another appointment before it will be replaced so in the meantime go get a rental. I am now paying rent a center for a rental that they said they would eventually reimburse me for, that yet to be seen. Now they’re asking for 48 hours to shop for a replacement. Aren’t they serious why do they need to shop? Also Kohl’s in regards to India no one understands English and connected to the wrong department after holding for an hour. Stay away, avoid at all cost.😕

Can you give less than one star? After the wonderful buildup on the program from the salesperson, I thought it would be a good idea. I'd just had to replace my furnace and didn't want to have to pay for another major system if I could avoid it. Well, this past summer, during the hot spell, my AC quit beyond repair. My local technician looked at it and said it was shot. I talked to Sears Warranty about it, and they sent their someone to look it over, who also said it was shot. However, they didn't have a local contractor to install a new one--I would have to be an Owner Co--meaning I had to find my own contractor. Fine. I called the guys who did my furnace and they were ready to replace it, but they said they wouldn't work with Sears, unless I paid upfront. That should have been a big indication of what to expect. Sears kept balking, repeatedly calling the local technician to get justification for not REPAIRING the 40 year old condenser that was shot, and requires Freon--which will be illegal next month. After numerous phone calls from me to Sears, and from Sears to my Heating & Cooling guys, they finally approved the proposal, and the work was completed. Then, I spent the next 4 + months trying to get my reimbursement. I was told TWICE that it was in the mail--but NO CHECK. Finally today a supervisor told me that she would stop payment on that check and send me another one--for more than $2000 less than the cheapest AC proposed by my contractor! They claimed that they could get the condenser for $762 that my local folks charged $2702 for. If this was the case, and they were unwilling to accept the proposal, why did they approve it? I am beyond angry, and now fully understand why this long esteemed company is going belly-up. This program is a scam that seems to train employees to lie to their customers.

Zero Stars!!! We have been customers since October of 2017. We have had a couple of repairs to our Refrigerator during this time. Well, a week ago, it died. The Sears Service Technician who came out this week claimed that unauthorized repairs had been performed on our unit in the past and nullified our claim. This is outrageous! Sears Home Warranty are the only people who have touched my appliances since 10/2017. These people are shady at best. I think this is a tactic they use so they never have to replace an appliance. I thought we were dealing with a reputable company. Do yourself a favor and use another company. SCAM!

Our family has always been a Sears customer for over 35 years or more.. For two years we had the service for the entire house warranty on appl. and major air conditioner, furnace, sump pumps, water soft., etc.. I wasn't aware of the entire package warranty until I was having the dryer fixed and they said I could have had on the entire house and it didn't have to bought from Sears. I bought the warranty and they fixed the dryer.. Last week of October 2019 I emailed customer service to fix the Washer and Dishwasher... They called that morning and said they were over booked and was trying to find someone to feel in fir my appt.. at 5:30 I get a call that says the guy he was training had to go to the hospital, all this should of caught my attention... The other guy came out looked at my washer, fixed the part I needed, but said my bearing were going out and ordered them.. said he would return and put them on for Nov. 7 2019. Since the dishwasher man didn't show up, he looked at it.. Ordered the parts and had it running for the time.. On Nov. 7 2019 they were scheduled out here for the both washer & dishwasher.. Another guy came on that day to do the dishwasher, he was confused, he thought he was coming out to look at it.. I said no that the other man looked at it knew what was wrong and ordered the parts.. he fixed the dishwasher and I asked him if he was here for the washer too and he said no. I called and they were so rude and said all the parts weren't here.. so they took it upon themselves to reschedule by text.. no call or anything.. I have had three appt set by them to do the washer and that day after I wait they then let me know there isn't all the parts, still waiting.. How am I suppose to know if the right parts are here or all of them. They set this back up for 11-26-2019 and all parts are here.. it is unreal how many text and emails flips though the phone from them.. but if they not coming no call, text or email. 11-26-2019 they had a 1-5 call here to fix the washer.. no call all day.. and then at 6:00 pm I called and the lady said I will send a text to the repairman...nothing ever happened.. After 7 calls of very rude people and while I am on the phone they texted me they would be out 11-29-2019 .. HOW RUDE AND HIDING BEHIND A TEXT.. I will cancel this and with the help of the bank go back as far as I can for a refund.. Good Bye Sears Warranty, Customer Service,,,...……….. Linda Walker

Initial problem diagnosed on my dishwasher on Sept 12. two technicians came and could not resolve the leaking problem Said I needed to get a plumber. Called Sears again. The same technician came in October and said I needed new parts. He ordered them and were delivered in week 3 of October. Called to schedule the install. The service was"farmed" to a service company who never came and cancelled w/o notifying me. Then get a text saying my appt has been re-scheduled with another service company . They never came or called to cancel. Now finally get a manager from Sears in week 2 of Nov who schedules the appt for today. The same technician who came in Sept said he could not do the repair as it requires 2 people!!! So here I am, the sucker who has lost 3 days of vacation/personal time worth more than a new dishwasher would have cost. Called Sears again and now have a new appt for Dec 2nd. Holding my breath!!! Cant say how many times my call to Sears was "dropped" I only wish I read these reviews before buying this service plan!! So for anyone interested in this service, think again.

I wish I could give this a "negative 1 star"...they don't deserve a one star rating! We have been Sears customers for YEARS. We have had the extended warranty on our appliances for YEARS. Our washer was determined by the sears tech to be unrepairable. Our sears agreement was if it could not be repaired, it would be replaced. We are at the one month mark of being without a washer because sears stac team has to "review" the file. They cannot tell me anything other than they have sent an email "for review". All we get out of the Protection Agreement Benefits department is to give them "48 to 72 hours" and when we call back, they tell us "48 to 72 hours". EVERY TIME! They are supposedly sending a $50 check for the "inconvenience". I need a washer, not money. And it is the principle of the matter. They sold us the agreement, which we paid for yearly, that says we are to get a replacement. I called a different number today after spending 45 minutes, yet again, on the phone with the useless protection agreements dept. I started at the beginning and explained everything to this person. She told me that the case was submitted and I should give them "48-72" hours. I explained that we are without a washer for a month now. I asked if they could just send us a check and we would go get a washer, but naturally, they could not do that. I asked her if there was someone else I could talk to who could make a decision. She hung up on me. I don't know what else to do except to warn everyone I can to please DO NOT DO BUSINESS WITH SEARS/KMART!! Save yourself the trouble. No wonder they are closing stores!!

I just cancelled my warranty today. If you are considering Sears Do Not!! I was a member for a year and a half. I never needed to use my plan until today. I live in Boston and the temps have been unseasonably chilly, I called and was transferred 5x to different people. Finally got an appointment set to have my furnace fixed to restore my heat, They suggested I not wait for the service provider to call me so I called them. Thank God I did. They told me that they responded to Sears that they were booked out past Christmas. That's right, Christmas. So I called back and spent another hour with the transfer game. I was finally told that there were no service providers available in my area. They were going to send my claim to some review thing which I cannot remember right now. They said I would hear back between 2 to 4 days. Ok, so I am going to go with no heat for 4 days in 30 degree weather. The person I was speaking to was in SC so I asked how about I come break your A/C in summer and tell you it may be at least 4 days before you can have it fixed. I was told nowhere in the contract did it mention that timing was mentioned, So $69 a month was a waste of money. I also have a policy with American Home Shield. Do yourself a favor, DO NOT BUY A SEARS WARRANTY UNDER ANY CIRCUMSTANCE!! Give American Home Shield a shot.

I would never, ever ever recommend Sears Home Warranty. When our dryer broke we had a guy come out to fix it from Sears. He was greatl, fixed the appliance and talked us into getting the Home Warranty. Next, our washing machine broke and I called Sears to let them know. I waited over a week to hear back from the appointed appliance company. He came to my home, took the $75 for the deductible and never came back. It has been two months now and I've tried to call him many times. I told Sears but they gave me no assistance at all. Then our dishwasher broke and the service company has cancelled on us twice so we have a broken dishwasher. We ended up having to buy a brand new washing machine anyway because they never came to fix it. Do not waste your money on Sears Home Warranty. They offer no help at all I am highly disappointed. I see why Sears went out of business with this kind of customer service.

A waste of money, I DO NOT recommend to anyone to pay for these services. The amount of money paid I could have bought a new washing machine. My washing machine was not working something burned and I could not open it to retrieve my clothes. A technician came and said he needed to order two parts and they wouldn’t come in until the end of the month meanwhile it is the beginning on the month. They did not open my machine and when I called to have someone come to open the machine, they told me they would come the next day. I waited the whole day and no one showed up, they didn’t notify me they were no longer coming. When I called once again, they would not send a technician and it was apparently now against their policy since the part had been ordered. They would send the technician to unlock the washer so I could retrieve my clothes. I had to place a call to an independent contractor and have to pay $75 fee, in addition I had to pay sears $75 also for their technician to come. I am giving it 1 star only because there is no star for zero, it is not even worth 1 star. Worst customer service I have ever dealt with and unprofessional. With all the money on the warranty, brining sears in to fix it, and independent contractor I could of bought a new machine. Do not recommend it, not worth it all!

Had an issue with my thermostat back in September. The company sent out by Sears "Absolutely Affordable" did not write out the proper diagnostics which made the thermostat not be covered, as well as never came back out to fix the problem. I was told by Sears to have my own come out and if it was a different diagnosis then I would be reimbursed the service fee. I sent numerous emails and paperwork from different companies showing what was wrong but Sears nor the Absolutely Affordable have done anything. I had to take care of the problem my self so I was out over 900 dollars. Here it is November and I have still had to call in and explain the same problem with no resolution. I waste 69.99 a month to have no-one come and do their job. I would not recommend them