Sears Home Warranty: Read 1,093 User Reviews From Real Homeowners

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Wesley Alexander Fort Worth, TX

They are absolutely a trash company. They do not hold their vendors accountable nor do they hold themselves accountable. All they want is to collect your premiums and give no coverage. Trash company

6 years ago

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Ngoc Vu Manchester, MD

Sears does not have 24/7 customer services. No Emergency Services Available when Products Installed by Sears Broken Down. Appointments 2 to 3 weeks Customer Services are the worst of all times

6 years ago

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t f Hendersonville, NC

My Ac unit went. Have had a Sears home warranty for the 2 years I've owned this property. This was my first claim. They want over $3000 to fix it. Yes, I have the whole house plan with a $100 deductible.

6 years ago

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Rosa Huntington, WV

Be aware consumer. Sears Home Warranty has became sbusive, deceiving and fraudulent business. It’s taking 05 months to be partially refund for a job they were unwilling to buy the part on the market to fix my washer.

6 years ago

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L . Bundy Sierra Vista, AZ

Srrvice Technicians do not show up, nor do they call and cancel. Sears refuses to refund warranty payments even though the technician misssed three appointments. It's a scam. Dont buy sears appliance warranty.

7 years ago

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Reynaldo Fernandez Cape Coral, FL

stay away from sears, bought a lemon stove and my warranty is running out next month and they want to spend 343.50 to repair ***AGAIN*** instead of replacing the stove. go to best BEST BUY they have better customer service.

7 years ago

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Damaris Fayetteville, NC

Serveral attempts at repairs / installed several parts over a two month period. Appliance still not working and unable to receive guidance and / or speak with someone.

7 years ago

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gregoria gramatica Mine Hill, NJ

this sears home warranty that deals w/heating,aircon,plumbing etc,sucks and the service so poor especially when you are reaching for them and the piece is way high and the service way ,way low...

7 years ago

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Rick Rutledge Lexington, KY

Calle Sears after years of having there plan to cancel and the a-hole tells me there is no account to cancel and I cant talk to a supervisor because I don't know my plan number...Bunch of Jerks...

7 years ago

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peggy Terre Haute, IN

Still waiting after 4 weeks to get my dishwasher fixed. Have warranty coverage. After several calls to them no answers except "still in research". Will never use this home coverage again!!

7 years ago

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Mason62of9 Gainesville, FL

The over all experience was fair and balanced. Sign up and approval process was easy and secure. Prices for my area were competitive.

3 years ago

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Elizabeth Grace

The customer service is horrible. Sears does not care about treating customers with respect.

4 months ago

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Judy Peterson

Can I give a “0” star rating? This felt very scammy to me, like we had to have this before they would come out. My advice - DO NOT GET STUCK IN THIS SERVICE!!

1 year ago

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Romy Kelly Las Vegas, NV

Great in theory but does NOT live up to promise of excellent professional service. Follow through in my city (Las Vegas) is poor at best. What a waste of time and money.

1 year ago

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Kashif Ahmed Vista, CA

The worst company to do business with. None one knows what is going on... You go from MEXICO to the phillipnes to India.... and they are all clueless!

2 years ago

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Thelma Winbush Orlando, FL

After 3 months I am still waiting on my replacement washer. The script your representatives use is redunit. 2 till 3 business days has turn into 3 months and still waiting.

2 years ago Edited October 16, 2023

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Johnathan Earl Shepherd Ivie

I have 3 current warranties from this company. I was told, "we can't send a technician. You have pay out of you own pocket for repairs. " worst warranty ever!!!

2 years ago

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Jessica Murray Lincoln, NE

Horrible been waiting over a month to get my fridge - which was totally replaced 8 months ago- fixed. They gave me a refurbished faulty product and won’t come and fix it.

3 years ago

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SUSAN JACOB Chicago, IL

Very poor, DO NOT TAKE, SCAM SCAM SCAM, waiting for replacement dishwasher snd washing machine for almost 1 year, They gave taken my money since 2004.

3 years ago

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Dee Brown Oklahoma City, OK

This company has been a nightmare. They take your deductible and THEN tell you that the service is not covered and your deductible is not refundable.

3 years ago

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Eugenio Torres Fort Lauderdale, FL

more than a month without fix my refrigerator, the service was re-scheduled twice and I'm without refrigerator all the christmas season! Worst service ever.

3 years ago

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dinesh arab Ormond Beach, FL

Worst company ever- total scam. We have been waiting six weeks for repair of our dryer - ended up buying a new one. Do not buy unless you want to burn your money.

4 years ago

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Linda Garcia Union City, CA

The worst customer service and I have not resolved my issues for weeks now. I have talked to 11 customer agents from around the world and still none of them can help me!

4 years ago

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Darline Conyers Milpitas, CA

Service time was slow took two weeks to get a repair then they didn’t repair it had to come out to other times and still it’s not repaired terrible customer service

5 years ago

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Lola Jamaica, NY

Not worth it. I was persuaded to purchase a warranty that didn't cover the service I needed however at the point if sale I was told that it covered the necessary repair.

5 years ago

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ANN FLAGELLA Las Vegas, NV

Awful experience. Just awful. I'm canceling this plan after a horrible experience. They send out companies that overcharge and upcharge and people who cannot fix problems.

5 years ago

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Hoang Sioux City, IA

This is a monkey business . They try to take your money every chance they got, and and giving crappy services.. or find reasons to declined replacement

6 years ago

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JASON WILLIAMS Los Angeles, CA

Had a home service warranty for 2 months. First service job was a broken fridge. 2 weeks and I still don't have a refrigerator. Anyone starting a class action lawsuit? I'm I

6 years ago

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T Chicago, IL

They scheduled twelve service visits to repair my washer, and a year and a half later they still haven't properly repaired or replaced it. This is basically a scam.

6 years ago

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bgfree Santa Clarita, CA

Sales pitch was fraudulent. Cancelled appointment 3 times. Couldn't fix the problem, charged trip charge anyway. Horrible, the worst, stuck for a year.

6 years ago

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Mario Tafolla San Jose, CA

It's a total scam. It's been 4 years and they still haven't fixed my fridge. They keep switching me different departments five different times, at the end they just hang up.

6 years ago

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Chris Queen Pine Grove, CO

Worst ever! Do not buy! Spent almost $600 to cover our microwave, had to do all the legwork to find a third-party technician, now they won't reimburse.

7 years ago

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M McDanel Kirkland, WA

Paid in for 8 months. When I called to make my first claim, I was expected to wait 4 days for a furnace tech. Customer service was clueless and non-existent.

7 years ago

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W. Schmidt Sumter, SC

Reasonable price for items covered. However, they keep sending me late payments notices although they do direct debit from my account.

3 years ago

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Marie Clough

Eventually eventually after being given the run around you might get a repair. Awful experience. Avoid Sears if possible.

1 year ago

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jose de avila Chicago, IL

The worst don’t buy it, if you try to contact a manager it will never happen and the customer service person can’t help you

2 years ago

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David TC Malden, MA

Sears made me wait 5 days without water after I had a broken hot water tank. DO NOT purchase. This is a Scam, and has no relationship with Sears.

2 years ago

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Michael Zeno Chico, CA

They tell me they’ll replace my fridge but keep stalling. Never contact me when they say they will. Been several months now.

4 years ago

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SWTECH CO New Hyde Park, NY

Inexperiemced customer service reps. Sent the wrong technician. Syas my warranty is cancelled after paying up front for the whole year,

4 years ago

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Keith Freeman Land O' Lakes, FL

Stay away!!!! They will NEVER replace your broken appliance not matter what. They will send technicians over and over.

5 years ago

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Clarence Braud Englewood, CO

They took 3 months to try to fix my dishwasher. Finally got money to purchase new one. They now do not want me to get out of this scam.

6 years ago

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deb martin Dowagiac, MI

Don't waste your money or your time repair service was great but they're follow up was terrible not worth the headache. Don't do it

6 years ago

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J

I upgraded one plan to the other one. They failed to cancel the first one and kept charging me twice. What a terrible service!

6 years ago

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Geoff Weber Virginia Beach, VA

Very slow to get to live customer service. Long delay to get technician to the home. Unable to cancel service once discovered.

6 years ago

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Michael Fowler Palm Beach Gardens, FL

Hotel California I’ve been trying for over a week with 7 different calls and 12 emails to cancel my policy for poor service.

6 years ago

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Kevin R Anderson Gallion, AL

I called them December 5th 2018 my coils on my HVAC were freezing up and today is Jan 15th need I say more as of today no results.

6 years ago

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Caitriona O'Drudy

Pretty poor; the service, dependability of the repairmen showing up is a million miles from all their assurances on their websites. Pass on.

7 years ago

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Tina Austin, TX

Sears only contracts with providers that have a D- better business bureau ratings. If you want a prison inmate in your house call sears!

8 years ago

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John Sederstrand Dayton, OH

Home Sure Services has terrible phone service ....waited 45 minutes to talk to the correct person and when after many apologias I hung up!

8 years ago

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Peter Coniceak Chicago, IL

Wish I could give 0 stars... crap service and 139 to cancel with a 25 processing fee. Such a rip off

1 year ago

Sears Home Warranty Reviews