Sears Home Warranty: Read 1,077 User Reviews From Real Homeowners

star star_border star_border star_border star_border

Kashif Ahmed Vista, CA

The worst company to do business with. None one knows what is going on... You go from MEXICO to the phillipnes to India.... and they are all clueless!

1 year ago

star star_border star_border star_border star_border

Thelma Winbush Orlando, FL

After 3 months I am still waiting on my replacement washer. The script your representatives use is redunit. 2 till 3 business days has turn into 3 months and still waiting.

1 year ago Edited October 16, 2023

star star_border star_border star_border star_border

Johnathan Earl Shepherd Ivie

I have 3 current warranties from this company. I was told, "we can't send a technician. You have pay out of you own pocket for repairs. " worst warranty ever!!!

1 year ago

star star_border star_border star_border star_border

Jessica Murray Lincoln, NE

Horrible been waiting over a month to get my fridge - which was totally replaced 8 months ago- fixed. They gave me a refurbished faulty product and won’t come and fix it.

2 years ago

star star_border star_border star_border star_border

SUSAN JACOB Chicago, IL

Very poor, DO NOT TAKE, SCAM SCAM SCAM, waiting for replacement dishwasher snd washing machine for almost 1 year, They gave taken my money since 2004.

2 years ago

star star_border star_border star_border star_border

Dee Brown Oklahoma City, OK

This company has been a nightmare. They take your deductible and THEN tell you that the service is not covered and your deductible is not refundable.

2 years ago

star star_border star_border star_border star_border

Eugenio Torres Fort Lauderdale, FL

more than a month without fix my refrigerator, the service was re-scheduled twice and I'm without refrigerator all the christmas season! Worst service ever.

2 years ago

star star_border star_border star_border star_border

dinesh arab Ormond Beach, FL

Worst company ever- total scam. We have been waiting six weeks for repair of our dryer - ended up buying a new one. Do not buy unless you want to burn your money.

3 years ago

star star_border star_border star_border star_border

Linda Garcia Union City, CA

The worst customer service and I have not resolved my issues for weeks now. I have talked to 11 customer agents from around the world and still none of them can help me!

3 years ago

star star_border star_border star_border star_border

Darline Conyers Milpitas, CA

Service time was slow took two weeks to get a repair then they didn’t repair it had to come out to other times and still it’s not repaired terrible customer service

4 years ago

star star_border star_border star_border star_border

Lola Jamaica, NY

Not worth it. I was persuaded to purchase a warranty that didn't cover the service I needed however at the point if sale I was told that it covered the necessary repair.

4 years ago

star star_border star_border star_border star_border

ANN FLAGELLA Las Vegas, NV

Awful experience. Just awful. I'm canceling this plan after a horrible experience. They send out companies that overcharge and upcharge and people who cannot fix problems.

4 years ago

star star_border star_border star_border star_border

Hoang Sioux City, IA

This is a monkey business . They try to take your money every chance they got, and and giving crappy services.. or find reasons to declined replacement

5 years ago

star star_border star_border star_border star_border

JASON WILLIAMS Los Angeles, CA

Had a home service warranty for 2 months. First service job was a broken fridge. 2 weeks and I still don't have a refrigerator. Anyone starting a class action lawsuit? I'm I

5 years ago

star star_border star_border star_border star_border

T Chicago, IL

They scheduled twelve service visits to repair my washer, and a year and a half later they still haven't properly repaired or replaced it. This is basically a scam.

5 years ago

star star_border star_border star_border star_border

bgfree Santa Clarita, CA

Sales pitch was fraudulent. Cancelled appointment 3 times. Couldn't fix the problem, charged trip charge anyway. Horrible, the worst, stuck for a year.

5 years ago

star star_border star_border star_border star_border

Mario Tafolla San Jose, CA

It's a total scam. It's been 4 years and they still haven't fixed my fridge. They keep switching me different departments five different times, at the end they just hang up.

5 years ago

star star_border star_border star_border star_border

Chris Queen Pine Grove, CO

Worst ever! Do not buy! Spent almost $600 to cover our microwave, had to do all the legwork to find a third-party technician, now they won't reimburse.

6 years ago

star star_border star_border star_border star_border

M McDanel Kirkland, WA

Paid in for 8 months. When I called to make my first claim, I was expected to wait 4 days for a furnace tech. Customer service was clueless and non-existent.

6 years ago

star star star star_border star_border

W. Schmidt Sumter, SC

Reasonable price for items covered. However, they keep sending me late payments notices although they do direct debit from my account.

2 years ago

star star_border star_border star_border star_border

Peter Coniceak Chicago, IL

Wish I could give 0 stars... crap service and 139 to cancel with a 25 processing fee. Such a rip off

9 months ago

star star_border star_border star_border star_border

Marie Clough

Eventually eventually after being given the run around you might get a repair. Awful experience. Avoid Sears if possible.

1 month ago

star star_border star_border star_border star_border

jose de avila Chicago, IL

The worst don’t buy it, if you try to contact a manager it will never happen and the customer service person can’t help you

1 year ago

star star_border star_border star_border star_border

David TC Malden, MA

Sears made me wait 5 days without water after I had a broken hot water tank. DO NOT purchase. This is a Scam, and has no relationship with Sears.

1 year ago

star star_border star_border star_border star_border

Michael Zeno Chico, CA

They tell me they’ll replace my fridge but keep stalling. Never contact me when they say they will. Been several months now.

3 years ago

star star_border star_border star_border star_border

SWTECH CO New Hyde Park, NY

Inexperiemced customer service reps. Sent the wrong technician. Syas my warranty is cancelled after paying up front for the whole year,

3 years ago

star star_border star_border star_border star_border

Keith Freeman Land O' Lakes, FL

Stay away!!!! They will NEVER replace your broken appliance not matter what. They will send technicians over and over.

4 years ago

star star_border star_border star_border star_border

Clarence Braud Englewood, CO

They took 3 months to try to fix my dishwasher. Finally got money to purchase new one. They now do not want me to get out of this scam.

5 years ago

star star_border star_border star_border star_border

deb martin Dowagiac, MI

Don't waste your money or your time repair service was great but they're follow up was terrible not worth the headache. Don't do it

5 years ago

star star_border star_border star_border star_border

J

I upgraded one plan to the other one. They failed to cancel the first one and kept charging me twice. What a terrible service!

5 years ago

star star_border star_border star_border star_border

Geoff Weber Virginia Beach, VA

Very slow to get to live customer service. Long delay to get technician to the home. Unable to cancel service once discovered.

5 years ago

star star_border star_border star_border star_border

Michael Fowler Palm Beach Gardens, FL

Hotel California I’ve been trying for over a week with 7 different calls and 12 emails to cancel my policy for poor service.

5 years ago

star star_border star_border star_border star_border

Kevin R Anderson Gallion, AL

I called them December 5th 2018 my coils on my HVAC were freezing up and today is Jan 15th need I say more as of today no results.

5 years ago

star star_border star_border star_border star_border

Caitriona O'Drudy

Pretty poor; the service, dependability of the repairmen showing up is a million miles from all their assurances on their websites. Pass on.

5 years ago

star star_border star_border star_border star_border

Tina Austin, TX

Sears only contracts with providers that have a D- better business bureau ratings. If you want a prison inmate in your house call sears!

7 years ago

star star_border star_border star_border star_border

John Sederstrand Dayton, OH

Home Sure Services has terrible phone service ....waited 45 minutes to talk to the correct person and when after many apologias I hung up!

7 years ago

star star_border star_border star_border star_border

Viktoria FUN City of Saint Peters, MO

Horrible costumer service. Scammed at their best. Save yourself a headache and money

9 months ago

star star_border star_border star_border star_border

Ahmed Elsayem Houston, TX

I called them to repair my dryer 3 times and each time I paid a service fee. Now my dryer is not working

1 year ago

star star_border star_border star_border star_border

Russell Gillion Greenbrier, AR

This month in Arkansas went over 100 degrees cannot get them to even respond to me for my air conditioning

2 years ago

star star_border star_border star_border star_border

Carlos Miami, FL

Had to replace a fridge got the new one didn’t work brand new it will take at least two-three weeks to replace

2 years ago

star star_border star_border star_border star_border

Itzel Vega Crespo Miami, FL

The worst, almost a month and I am still waiting to fix the washer. Don't waste your time and money.

3 years ago

star star_border star_border star_border star_border

ROGER SIMSPON Stevensville, MD

When big appliances break down and need to be replaced, they will find some excuse to not to replace it.

4 years ago

star star_border star_border star_border star_border

Nessia Allen Midland, TX

6 weeks and refrigerator not repaired, gonna be another week before they come back to finish repairs.

4 years ago

star star_border star_border star_border star_border

Sharon Hermosa, SD

You cannot cancel,if you’re in a remote area you have to say you will pay up front and May reimburse you.Its a scam

5 years ago

star star_border star_border star_border star_border

Scott Simi Valley, CA

If you move, they won't service anything for 30 days. Even for the same appliances you had at the old address.

5 years ago

star star_border star_border star_border star_border

Dymonhil Stamford, CT

Horrible Company.Save your moneyThey denied claim.Supervior is a loser,they don’t deserve to be I. Business.

5 years ago

star star_border star_border star_border star_border

Donald A Well Corpus Christi, TX

On hold 40 minutes hung up on...need to cancel sold a home...what a joke....Terrible Customer Service

5 years ago

star star_border star_border star_border star_border

Syed Shah Paterson, NJ

Most frustrating experience I ever had. They just don't want to help. Stay away from Sears Home Warranty.

5 years ago

star star_border star_border star_border star_border

angela Holden, WV

I'm so disgusted! 3 months no fridge. Service dates scheduled and no repair man shows. Hours placed on hold. SCAM!!

5 years ago

star star_border star_border star_border star_border

SANDRA L KELLEY Newport, VA

AVOID!!!! WORSE WARRANTY EVER!!!! THEY DO NOT FOLLOW THROUGH ON THEIR CONTRACT! IF I COULD GIVE A ZERO I WOULD.

5 years ago

Sears Home Warranty Reviews