Sears Home Warranty: Read 1,077 User Reviews From Real Homeowners

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Von Kilgore Acworth, GA

Very disappointing... Had a claim that was closed without anything being done. Had to pay the deductible when the guy came out and he left and they closed it. THEY ARE FALSE ADVERTISING by stating that if they can't fix it they will replace it. THEY WILL NOT!!! Just call a handyman or repair company.

5 years ago

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Dan Allen

Worst service I have ever experienced. It has been two months and my microwave oven has still not been fixed or replaced. Constant runaround from customer service. Sears service can't get the part for repair but they still haven't done anything about replacing it. Don't waste your time or money on Sears Home Warranty¡!!!!!!

5 years ago

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Amie Orange, CA

This is a poor service. When i called, the person on the phone was so rude. They charged deductible $100.00 each time you call for each type of service and annual payment. It's cost more than i just call and pay someone to do their job. Bad customer service not worsted. Please do not sign a contact with Sears Home Service if you planning to.

5 years ago

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Kathleen Gaffney Staten Island, NY

I made a claim for fixing my washing machine on August 19. After 40 hours worth of phone calls and texts, I finally received a replacement washer on October 31. The phone technicians and service providers have poor communication skills. This washer should have been replaced within less than a month.

6 years ago

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Karla Decatur, GA

This was the biggest mistake ever! I wish I never purchased this. They have very poor service. When it is time to repair something they want the repair to try to fix it even if it needs to be replaced. Repair people don't call back or show up. It takes a long time to get anything done. They really don't want to

6 years ago

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Ashok Chawla Cedar Rapids, IA

I have contacted Sears Home Warranty Customer Service to resolve my issue. I am told that a manager will call me soon, but unfortunately no one has called me back and my issue remains has not been resolved. I call this very poor customer relations

6 years ago

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ERIN San Jose, CA

Incompetent technicians. They do not deliver on any of their work. They ordered the wrong parts. Waited hours for them to show up and they never did. Been dealing with the same issue for 5 months and all they say is they are researching the parts. DO NOT BUY THIS WARRANTY PLAN AS IT IS A WASTE OF YOUR MONEY AND TIME! YOU WILL REGRET IT!

6 years ago

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Eskew Young Berkeley, CA

Whatever you do. DO NOT do business with Sear Home Warranty. More than 6 weeks and still no repair of my refrigerator. I have paid the service guy twice to come but he never fixed anything. They are still telling me to wait 7 to 10 days. I have been without a refrigerator for 6 weeks now.

6 years ago

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Aaron Annapolis, MD

I wish I would have researched before signing up. Looks like others agree - HORRIBLE customer service. WASTE of time and money. Better off hiring a repairman. Sears needs to finally go out of business. Sad, they used to be great... remember Craftsman? Now just a joke. Will never spend another dollar there again!

6 years ago

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Brenda Bryce Goochland, VA

I wouldn’t give them even one star! I called three times to get an electrician to come out . Twice they gave me someone who does not do my area or not affiliated. Still waiting for a call from the third one. Those associates are not trained to help!!So disappointing.

6 years ago

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Steve Gunter

Not good service, cancelling over their website is highly in recommended. Beware.

3 months ago

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G.J. Boise, ID

We had Sears Home Warranty a long time ago. They had really bad customer service. This company was impossible to get any one to help us. I kept having to go through so many robot steps to finally get a human being then I was put on hold. I had to hang up because my phone went dead after trying to get help for so long. We cancelled their service after a couple of months. I’m not sure if they are even in business anymore. In my opinion they should be banned from offering any kind of service.

1 year ago

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Rishard Krehe Orlando, FL

Great warranty and efficient service but at an extra cost vs other companies that provide the exact coverage and sometimes more, at the end we switched purely due to cost.

2 years ago

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Shoppingmom7 Perrysburg, OH

SEARS WARRANTY WAS OK. ITS NOT THE BEST BUT NOT THE WORST. WE HAD OUR CENTRAL AIR/HEAT PUMP COVERED THRU THEM. BUT AFTER THE FIRST REPAIR THEY REFUSED TO COME BACK OUT AND FIX THE ISSUE. WE SPENT OVER $5000 ON OUR NEW SYSTEM ONLY TO END UP HAVING A WHOLE OTHER SYSTEM INSTALLED, OUT OF OUR POCKETS, IN LESS THAN 4 YEARS WHEN IT HAD A 5 YEAR WARRANTY

2 years ago

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Kenneth Brooks Madison, AL

I like the ease placing a claim and having a technician to come out to my home. I dislike the high cost of the premiums and the per visit fee.

2 years ago Edited July 6, 2022

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Russell Vastine Aurora, CO

My parents used sears home warranty for all their appliances. I have been using them too, they are easy to work with and quick to respond.

2 years ago

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Romy Kelly Las Vegas, NV

Great in theory but does NOT live up to promise of excellent professional service. Follow through in my city (Las Vegas) is poor at best. What a waste of time and money.

9 months ago

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Dave Malekpour

Worst customer service, bad tech, late arrival after 5pm. Won’t cancel without charging me back. Never repaired the problem, charged over $450 to repair washer… had to replace it. Don’t use these crooks!

1 year ago

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patricia valeri

I have been waiting 3 weeks for somebody competent to repair a dishwasher seal. I am now on my 3rd different repair company that Sears sends. I had to pay $100 service fee with the plan. The contract is worthless.

1 year ago

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sam G Kansas City, KS

They lie about everything. Don’t purchase the appliance home warranty. This has been the worst experience ever. After they lied I cancelled my home warranty after only 2 days. They denied my refund.

1 year ago

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Jim Stewart Spring, TX

Customer service representatives that make statements that 100% incorrect, and supervisors that contradict what representatives tell you and write it off as misstatements. Tell you they sent emails that never showed up.

1 year ago

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daymis sanchez Miami, FL

The worst warranty. They only care about taking your money and when you call them for a repair they make the most ridiculous excuse not to make the repair. I absolutely do not recommend it to anyone👎

1 year ago

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Daniel Santana Port Wentworth, GA

It is a terrible service, they play with my for two months, they have to send me a check, and the check, they never send it, they say every time that I called that is a mistake, please no used this company. Daniel

1 year ago

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Julie McKay Lake Villa, IL

If I could give 0 stars I would. My stove has been broken since 08/07 and this is 11/3. Appointments keep getting cancelled the day of the appointment. They keep saying they will call or email and never do.

2 years ago

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Igor Pink Hasbrouck Heights, NJ

Terrible, can't be worth. Waste of time and money. Do your self a favor : stay away from them. after waiting 3 month of new compressor I gave up. Cinch got the compressor but never received approval from Sears.

2 years ago

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Diane Petrella Massillon, OH

Sears home warranty is worthless!!!! Our freezer broke 2 wks ago. They finally showed today to fix it. Ridiculous I had to pay a $50.00 service fee over the phone before I could set appt. It's a scam!

2 years ago

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Linda Chester Bensalem, PA

The company has given very poor service. We had the best plan and had to fight with them for service. I want to leave them now and they want to charge a fee for that. I have reported them to several agencies.

2 years ago

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Lisa Rambaud Albuquerque, NM

I have had a terrible time just reaching the service department wait times over hour and half! No sure they have anyone to answer calls. I have a simple question and cant get an answer! I will not be renewing

2 years ago

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Russ Armanno New York, NY

sears took my money, made me wait, did not fix problem, gave 2 hour run around on phone with customer service and said sears would NOT refund my money, even though they DID NOTHING to fix my problem, TOTAL SCAM!

2 years ago Edited January 27, 2022

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semichgw@comcast.net Coraopolis, PA

Service technician was a no show. I called SEARS and was told he called off and there were no other techs near by. Month passed - still no tech so we dropped our plan and are contacting PA Bureau of Consumer Protection.

3 years ago

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Quincy Walker

This is a total rip off I’ve called once a week for 3 months and still haven’t gotten a replacement for my washing machine and every time I call they say it’s on the well guess what I’m still waiting

3 years ago

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Steve Pinehurst, NC

Filed a claim and paid $100. deductible up front. Service provider won't answer or return my numerous calls. I can't talk live to anyone at Sears. This is the WORST experience I have ever had with any company.

3 years ago

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KARY M LAU Cerritos, CA

In the last month I have been charged $100 deductible for techs to come out and to only state that the problem with the appliances is not covered. I am also charged $69 a month which I plan to cancel this rip off warranty!

3 years ago

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NeverUseSearsHomeWarrantyEVER Milford, OH

SEARS Home warranty is NOT even true! This is a separate company that operates autonomously! Customer support is in South/Central America somewhere and they are TERRIBLE, AWFUL, Horrible!! Do NOT use this company, ever!

3 years ago

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chris Humble, TX

If I could give 0 stars I would. 64 days t o repair dryer then replacement sent without powercord or vent told that vent and cord are not included in replacement. what do I pay for?

4 years ago

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Jim Rosser Denver, CO

I wish I could give them a zero. This protection plan is a rip off. The customer service is unprofessional and they lie to the customers, in order to cheat them out of reimbursement for things such as food loss.

4 years ago

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Imran Razvi Thurmont, MD

Very difficult to work with and they deny most claims. I have other home warranties that were much better. It took me 7 months to get my oven fixed, My bathroom light was denied after I paid the deductible.

4 years ago

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Santino Stone Mountain, GA

They are horrible. Took my deductible to fix my air unit. No parts were ordered. No one knows who is doing what. On the phone daily and three week later zero resolution- it is a SCAM

5 years ago

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Hector Murillo Fontana, CA

I actually give sears no stars they are the worst of the worst, and have false advertising. I wish i would have never bought their warranty services. DON’T DO IT IS A SCAM.

5 years ago

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Larry Casha Andover, MA

Endless delays on repairing our refrigerator under contract. Parts were not ordered, next available technician appoint is usually 3 weeks away. We've been without a refrigerator for 45 days and counting

5 years ago

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Wesley Alexander Fort Worth, TX

They are absolutely a trash company. They do not hold their vendors accountable nor do they hold themselves accountable. All they want is to collect your premiums and give no coverage. Trash company

5 years ago

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Ngoc Vu Manchester, MD

Sears does not have 24/7 customer services. No Emergency Services Available when Products Installed by Sears Broken Down. Appointments 2 to 3 weeks Customer Services are the worst of all times

5 years ago

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t f Hendersonville, NC

My Ac unit went. Have had a Sears home warranty for the 2 years I've owned this property. This was my first claim. They want over $3000 to fix it. Yes, I have the whole house plan with a $100 deductible.

5 years ago

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Rosa Huntington, WV

Be aware consumer. Sears Home Warranty has became sbusive, deceiving and fraudulent business. It’s taking 05 months to be partially refund for a job they were unwilling to buy the part on the market to fix my washer.

5 years ago

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L . Bundy Sierra Vista, AZ

Srrvice Technicians do not show up, nor do they call and cancel. Sears refuses to refund warranty payments even though the technician misssed three appointments. It's a scam. Dont buy sears appliance warranty.

6 years ago

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Reynaldo Fernandez Cape Coral, FL

stay away from sears, bought a lemon stove and my warranty is running out next month and they want to spend 343.50 to repair ***AGAIN*** instead of replacing the stove. go to best BEST BUY they have better customer service.

6 years ago

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Damaris Fayetteville, NC

Serveral attempts at repairs / installed several parts over a two month period. Appliance still not working and unable to receive guidance and / or speak with someone.

6 years ago

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gregoria gramatica Mine Hill, NJ

this sears home warranty that deals w/heating,aircon,plumbing etc,sucks and the service so poor especially when you are reaching for them and the piece is way high and the service way ,way low...

6 years ago

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Rick Rutledge Lexington, KY

Calle Sears after years of having there plan to cancel and the a-hole tells me there is no account to cancel and I cant talk to a supervisor because I don't know my plan number...Bunch of Jerks...

6 years ago

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peggy Terre Haute, IN

Still waiting after 4 weeks to get my dishwasher fixed. Have warranty coverage. After several calls to them no answers except "still in research". Will never use this home coverage again!!

6 years ago

Sears Home Warranty Reviews