Sears Home Warranty: Read 1,076 User Reviews From Real Homeowners

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Jason Greer, SC

We have a washer that needs repairing. Sears has failed to show up four appointments in a row. They call after the window is over for the appointment with one lame excuse after another (it’s snowing and the technician can’t come is my favorite on a 60 degree day in the south). My wife and I have spent many hours waiting for a technician to come but none have shown up. Still waiting. Two months in.

5 years ago

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Jay Houston, TX

If there was an option for .5 stars they'd get it. My AC has been out for months and they still haven't gotten it fixed. I bought this AC from Sears 5 1\2 yrs ago and it's basically been done since July with no repair in sight from these folks. I will never buy another product from them...... Oh wait..... They're going under, can't imagine why.... And don't get me started on there useless c Customer Service Department, most horrible that I have ever dealt with............😠😠😤😤

5 years ago

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Jean Kingstree, SC

I took out a Sears Home Warranty on June 2018 on my Refrigerator. The tect came out and fixed it, Jan 2019 the same thing the sensor went out again. I called Sears and was told I still have to pay $75.00 when the tect comes out. I was told the warranty on the part was only 60 days. I pay $50.00 a month for their warranty and now they want $75.00 to fix the same thing they replaced in June 2018? When pigs fly!!!! When my contract expires, it will be good riddance!!

5 years ago

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Rafael Albuquerque, NM

I just purchased a home, and the heat went out, so it's 50 degrees in here. I attempted to make a claim, and they said my coverage didn't start yet, and that they'll consider it a preexisting condition that they won't cover. The previous owner had coverage, that would've filled the "gap" but sears won't cover that either. Their customer service is a jumble of redirection and extensive hold times, and then I've been hung up on twice. Like any insurance company, they'll find what ever way they can NOT to pay. I see now why sears is going out of business, and I say good riddance.

5 years ago

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Sarkis O. Glendale, CA

I had an AC problem at my home, and contacted Sears Home Warranty which I had been paying for over 2 years, without any claims. From the get go the experience was horrible. After 7 months, the issue is still not resolved, and outside of a nominal amount, they have refused to pay anything. If I went through them, I would save less than 10% of the overall cost of replacing my AC! I will definitely cancel my service! my advice, DO NOT WASTE YOUR MONEY NOR YOUR TIME by buying warranty from Sears!

5 years ago

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Lisa Lee Gladstone, OR

I been on hold everyday on my lunch trying to cancel this warranty. I bought a brand new refrigerator in September and it is a defect it has not been working since Dec 14th we went through Christmas and new years and the part which is the main brain of the refrigerator is on back order. i have had to buy a used one since and put it outside did they think we were suppose to live out of coolers all this time? I have a mom and aunty with Alzheimers I would like to get everyone together and form a CLASS ACTION SUIT this unacceptable I cant find anyone to cancel my warranty 0 STARS!!

5 years ago

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Byron H. Ashburn, VA

I have been waiting over 2 months for a repair of an GE Cooktop burner. in 1 week I was told by sears that the part I need is no longer manufactured. I have been waiting 2 months for Sears to come and replace my cooktop. They have been delaying service and giving me the run around each time I call. Sears Service is horrendous. I would not recommend anyone to purchase any services from them.

5 years ago

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DEE DEE Georges Mills, NH

They will never pay a claim EVER. They will tell you the service provide has to preapprove then put them on hold for hours when they call while you pay the repairmans hourly rate. If you try to cancel they will keep telling you you have to call back. YOU WILL NEVER GET A DIME AND WILL HAVE TO FIGHT TO CANCEL THE MONTHLY PAYMENTS DO NOT USE THEM

5 years ago

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Renee Lake Stevens, WA

This warranty is terrible. I have been without a dishwasher for 3 months. We are on our 4th repair technician. I've called them 6 times and been hung up on 3 times. Customer service has stated that their own repair guys are "worthless". At $1000 a year and $100 per service call you are better off burning your money and slapping yourself in the face, then going and buying a replacement appliance. This company is incompetent at best and predatory at worst.

5 years ago

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Janise Drury Buras, LA

Worst warranty ever!!!! Get the run around on the phone, wait weeks for repair appointment then tech doesn't bring parts needed. Still waiting for part he supposedly ordered for over a month. Sitting here on my phone for over 40 minutes waiting to cancel this bogus warranty. Total waste of time and money not to mention the inconvenience it causes.

5 years ago

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Tedd Castle Rock, CO

DO NOT SIGN A CONTRACT. First, even though it used to mean something, this is not Sears, they’re just using the sears name for a fee. If ( and it’s a big if) they call you back you can expect a 2-3 week response for repairs. If you attempt to call them, expect being on hold for over 30 minutes, and then WHATEVER YOU DO, don’t express any frustration regarding their poor service, they will hang up on you. This is a sham. Also, when you cancel the contract, expect them to not acknowledge your request and keep charging your account. Stay away, far, far away.

5 years ago

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Jasmine Eli Killeen, TX

If I could give 0, I would. Kenmore washer did not operate correctly when delivered 2/21/17. To date, 1/5/19, motor replaced two times with third pending service visit on 1/4/19. Transmission replace two times third pending. Control board and agitator replaced two times. Piece of junk has been broken completely since 10/2017. More than 13 home visits and $3,000 in repair attempts. Website indicates Home Services Company will not close due to bankruptcy. RUN AWAY FROM THIS SCAM COMPANY AND DO NOT LOOK BACK.

5 years ago

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Robert Wright Covina, CA

First of all, I had to wait 1 month for an appointment on my refrigerator. Then, they canceled on me the morning of my appointment after I had to take time off of work to keep this appointment. Then you have to go round and round with the automated system to reschedule. The options to reschedule were 3 weeks out!!! What kind of customer service is this???? They canceled on me so they should bend over backwards to accommodate me. It's not my problem that the service person called in sick and they have no back up. Every good company should have back up personnel.

5 years ago

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Anlin Oceanside, CA

The worst home warranty I have ever had. I had a Air-conditioning problem last year in summer, they couldn't fix it until winter. Close to the winter, I had a furnace problem, they came and told me there is one part missing because of which it is not covered. I had a washer drainage pipe leaking, they came and said it's inside the wall and is not accessible and thus is not covered. Now I am calling to cancel the service, I have waited for 29 minutes before some one take the call and after checking my identity he let me waiting, while I am waiting I am writing this review.....

5 years ago

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JWalker Meridian, MS

1. It is impossible to reach anyone that speaks English as a primary language at SearsHW. 2. Repeated “transfer of calls” within your initial call, while placing you on hold until you hang up. 3. Telling me to, “call back at different number”, 4. Left on hold 45 minutes. Deliberately. 5. All of the above? Probably in the company manual! •Worst management EVER. •Worst customer service ever. I’m sure the CEO of the company still takes home a nice bonus at the end of every year, regardless!

5 years ago

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Keith Coral Gables, FL

I can’t give zero stars? This program is horrible if you expect a clear and easy path to repairs for your home.suggest another warranty or none at all. They use “3rd” party repair people so to get customer support/service you are always redirected to the service provider. If by the off chance you finally get to speak with someone at sears they offer no help with a repair or question. They threaten you with high fees if you try to cancel mid term due to lack of support.

5 years ago

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Joseph negron Jacksonville, FL

They sucks, you call after a claim since no one knows what's going on , barely understand them, after claim is made they dont't want to replaced your appliance , they trying to get out of the deal by asking so many questions or asking you for a receipt of purchase , they transfer you so many time and the end they hang up the phone . Very poor quality of customer representative, I feel this is a misrepresentation of the company just to get your money and not do anything afterward.

5 years ago

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Ken C Salt Lake City, UT

Dishwasher broke so they came out and had to order parts. Two months later, after multiple missed service calls, they came to fix the dishwasher but decided they don't have the correct parts. New parts are ordered and the next time they can come out to complete the repair is another month away. I will have spent enough on paper plates and cups to buy a new dishwasher.

5 years ago

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Nothappy Potomac, MD

My dishwasher has had issues. Sears came out November 19 to fix a leak. I had to wait two weeks for the appointment. The dishwasher is leaking again. I just called and I have to wait 2 1/2 weeks for the next appointment which will be December 27. I will be five weeks without a dishwasher in total, that’s if they fix it this time. I asked if there is a wait list for cancellations so I could get in sooner and it seemed like he didn’t understand what I was asking. I am very frustrated I am paying good money for this warranty

5 years ago

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Kyle M Phoenixville, PA

Just stop reading the reviews and stay away. The time and effort you have to put in just to get someone to come look at your appliance is amazing. We are 3 months into trying to get our broken washing machine replaced or repaired. 20+ calls, 5+ visits and still no replacement or fix. Sears blames it on the 3rd party repairman who blames it on who Sears has farmed out the warranty to who blames it on Sears and around we go. Countless hours and $ wasted.

5 years ago

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Dale Robertson Underwood, IA

Preventive Maintenance Heating system check (I had to get a contractor as they had none in area) found a crack in the heat exchanger. Sears Home Warranty (Cross Country Home Services) advised they will not cover as it is a pre-existing condition. Contractor says unable to determine when. Hard to contact, communication is terrible and confusing. When purchased, sales person advised if operational it would be covered if repair or replacement would be covered.

5 years ago

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Darlene Lakeland, FL

Worst experience ever! AC problem they came paid $100.00. 2 days later it broke again. Called them back the charge us another $100.00 and said it is different issue waiting on part for week I have called everyday and it takes on average 45 minutes to be shuffled from departments only to get disconnected. I even had them send a sales rep come out for a new unit they came still waiting on quote.

5 years ago

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Alma Houston, TX

My washer machine broke the lady said if I get warranty there was a one time fee to have technician come out and after that it's 49.99 a month. Later my stove needs service I call now they say it will be 75.00 plus what I'm paying I was mislead. I cancelled my membership now I can't get no one to help me to wave cancellation fees I get passed around to different departments no one wants to help me.

5 years ago

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craig buhler Sequim, WA

We recently purchased a new range from Sears. We also purchased the Sears Home Warranty. Don't buy it! It takes at least a week to get a repair person. The tech orders the part. The wrong part was sent. We phoned. No response. The tech came back. "Wrong part." Ordered it again. Again, wrong part! Called the help line 3 times. Still no part. Now it's Thanksgiving, and our appliance is still broken. HORRIBLE SERVICE. Don't waste your money.

5 years ago

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Gerilyn Robertson Cleveland, OH

The rating I would give is -10!!!! I ordered the warranty fir my hot water tank 10/1. Someone had to co e out 11/5 - leaking tank. A new tank was delivered today 11/10 and it’s danaged. I was told there is no one to install in my area and now the damaged tank given us the last one and they are no longer being made. I’m now being told that I will have to pay the difference of another tank which should not be my problem...... I’m beyond pissed and will call my attorney....

5 years ago

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Mark DelBene Yonkers, NY

I have had Sears Home Warranty coverage for years and has gotten progressively worse. This last experience shall be the last. Over 30 day to get my refrigerator fixed and horrible service. No, seriously NO customer service department to help, they don't answer to the Sears corporate office and they are based out of India (it sound like the office is a desk on the sine of a road). DON'T MAKE THE MISTAKE OF CHOOSING THIS COMPANY. Do your research first and choose an American Company. I only gave 1 star because I could not choose 0 stars.

6 years ago

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Jim Philadelphia, PA

I was pretty much conned into this warranty. My refrigerator stopped working, called to get service and was told I had to call the service provider because they don’t do that. Then before I was given any information I was hung up on (Pakistan call center). I called back this morning to be told they have no service providers in my area (Philadelphia). I mean seriously why am I paying for a warranty they cannot honor? I guess this is part of the Sears name no longer meaning anything.

6 years ago

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Debi H Peyton, CO

Do NOT take out any Home Warranty policies. They don't fix, have poor technicians that don't care nor come out when say, nor call back. I have been without a newer Riding Craftsman Lawn Tractor since July and still not running and now they say they don't service the area and will have to find someone to come out....were out already 6 times and still not running! Guess why Sears going bankrupt. Do not buy any Sears products or you might as well get someone else to fix and pay again!!!

6 years ago

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Battista Dickinson, TX

Horrible!! They have come out 6 times in 1 year for the same dishwasher issue. I was told they would replace the dishwasher since I was having the same issue. Called 3 times was told a supervisor would call me back, that never happened. Then I was transferred kept on hold for 45 min and the call was disconnected. I have told lots of friends, CoWorkers and family about my experience and warned them not to ever get this service it is a scam.

6 years ago

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R Ryan Fort Lauderdale, FL

Sears warranty is a joke. After 12 service calls and well over 2 months they haven't fixed my fridge. They give you the run around and it is just a shame that a company I grew up with has become a bastion of incompetence. I had paid extra to have the best warranty plan they offered and they disappointed me beyond belief. After the the 12th service call I had a lawyer write them a letter and now they won't even talk to me. Now I have to peruse legal action against them. Ridiculous.

6 years ago

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A. Wiggins Philadelphia, PA

RUN FROM THIS COMPANY!!! started the Sears Home Warranty Plan on 8/19/18 set up appointment for my Range to be repaired. First there was a screw up with the delivery of parts; Next my repair appointment was rescheduled 4 times. They can't find anyone to make the repair. I will not be getting my deductible ($80.00)refunded. I will be filing a complaint with the Attorney General in my state. I woule give them a zero rating if i could. SEARS WARRANTY is A Scam!!! We should get a class action lawsuit started...

6 years ago

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Barbara Dicken Portage, IN

We waited 2 weeks then paid for a repair which wasn't repaired at all after the technician left. Called (all over the world) to try to get satisfaction. Said we must wait another week for someone to come back out. Tried to cancel the home warranty and they told us we would have a cancellation fee plus have to pay them for the repair they DID NOT make. This is a compete con job of a company. BEWARE!!!

6 years ago

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Nancy Ingraffia Bolingbrook, IL

Stuck in a catch22 situation. Sears will replace washer if there are 4 repair attempts, but because the part is on back order there was only one attempt. The part is on back order and there is no due date for this part so I’m stuck without use of the washer until the part is delivered. It has been over a month and apparently there is no time limit on back ordered parts.

6 years ago

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Dolores Leiden Clearwater, FL

Terrible, Awful, Bad Experience. Took contract in October and had 4 different technicians here & each one told me a different story. Paid $75.00 to one company & they never returned with the part but cashed the check. Finally someone came yesterday, put in the part and now claim I owe them $142.00 for the part & labor. Wait time to reach someone at Sears with the phone number they advertise has been from 20-45 minutes. Awful music, too.

6 years ago

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Suzanne Boca Raton, FL

My refrigerator has not worked for one and 1/2 months with a Sears home warranty. No one knows what they are doing -- you are told to call one of their repair companies and the repair companies never get the parts. They don't replace your appliance as they say and there is no time limit on how long you can be without your appliance. They will keep replacing parts about every other month and hope it is fixed. Never use them.

6 years ago

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Marcial Mico Rockaway, NJ

on 11/06/2017 I have been on hold for one hour and 30 minutes without resolving anything. At an hour of hold time a female customer service rep got on the phone we spoke briefly and I was told that she was checking on it, Really!!!!!!!!!! this is no way for any company to do business. After about an hour and thirty four minutes I was told that in order not to keep me waiting they would call back.

6 years ago

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JOANNE DAVIS Bristol, CT

I have a Sears Home Warranty.I am six weeks without a washing machine and I still don't know when I will get one. I have in excess of 11 hours on my cell phone talking to Sears. It seems that their employees have to work within the constraints of their stupid system which make correcting human error nearly impossible. Maybe someday they will deliver my machine.

7 years ago

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Julia UP Naples, FL

I was getting a quote on a new home warranty and the representative was extremely helpful. The quote was in my price range and covered everything I needed. Quick and professional. Very satisfied.

2 years ago

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Doug Foerch Vernon Hills, IL

We have used Sears for over 20 years. It was once a well worth the money for all the protection you receive. Lately, Sears has been cutting back on what they cover and how quickly they respond to your request for service. .

2 years ago Edited December 16, 2021

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Rick Froid Park Ridge, IL

Sears Home Warranty has always been so dependable & reliable taking care of our appliance repairs. The customer service is superb at servicing our household needs !

2 years ago Edited February 14, 2022

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Judy Peterson

Can I give a “0” star rating? This felt very scammy to me, like we had to have this before they would come out. My advice - DO NOT GET STUCK IN THIS SERVICE!!

7 months ago

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Romy Kelly Las Vegas, NV

Great in theory but does NOT live up to promise of excellent professional service. Follow through in my city (Las Vegas) is poor at best. What a waste of time and money.

8 months ago

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Jeff Lennox PA

Do not sign up with Sears as they are terrible. As bag in fact that after cancelling my policy they still charged me nearly $100 for failed repairs. Unreal. Go with a different provider.

9 months ago

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Parul T Englishtown, NJ

Absolutely garbage company, no one knows what and how to help. Spent 3 hours everyday for 10 days to get an appointment for service job. Keep getting transferred to different teams. I received 500$ deductible charges from sears home warranty while not a single appointment was set up, forget services.

1 year ago

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Anthony Monkus Dawsonville, GA

Poor customer service. Hard to speak with someone who can resolve a problem. Service providers are unreliable. Assigned technicians do not call or do not show up. Quick to bill for deductible within 1 business day but slow to provide the service.

1 year ago

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Doug Woods MA

Trusting Sears warranty was worst decision ever. Long delays getting parts, one of 2 different service techs very unprofessional/unqualified. Nearly impossible to make meaningful contact with customer service. Would have given zero stars if it had been an option. Run away fast, do not make the same mistake we did.

1 year ago

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mikfalsone Cleveland, OH

They made an appointment 10 days later after I called . I could only have an 8 to 5 appointment. After waiting for most of the day at 3 40 I was told the technician canceled my appointment. No explanation and I was not connected to a supervisor. None were available. This is the worst service I have ever experienced. DO NOT WASTE YOURMONEY!!!!

1 year ago

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Joyce Amoah

I want to give 0*, I have been waiting for 3 months to get my refrigerator and washer to be repaired. They keep taking money every month but still can’t find a technician for me. It’s the worst company ever, they should not exist

1 year ago

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Deefromsa Ashburn, VA

Billed me $89 for work they never did. Spoke to their 'customer service' department in Mexico - hopeless as hell! Sent my bill over for collection and even though I proved that the service wasnt provided they as collection agents insist that I settle the bill asap. This is the new way of doing business

1 year ago

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nancy hamilton Haubstadt, IN

if there is a 0, would give you a zero!! I have called 20 times to get my mircrowave fixed since April 2023. Its October and you still have not fixed it. You set appointments, do not show up and never cancel!!! Worst company ever....horrible. Phone system wont let you get to a person!!!

1 year ago Edited October 12, 2023

Sears Home Warranty Reviews