Sears Home Warranty: Read 1,076 User Reviews From Real Homeowners

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damekalh Harrisonburg, VA

I have been waiting for the refund on my refrigerator since October 31, 2022. The refund is for the replacement refrigerator, since my current refrigerator is irreparable. It took at least 6 months for a technician to even advise me of that. I am currently keeping my food in a cooler and buying ice so that it does not spoil. I spoke to someone today whom yet again told me the “check was in the mail”. I’ve been given that same spiel for months. Today I threatened to contact the Better Business Bureau and leave a review.

1 year ago

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Sid Cherk Highland, CA

Sears Home Warranty sent a technician to fix my wall oven. The technician came and said he would wait for the parts to come in to fix the oven. The parts never came in and the technician never came back. When I call him, he tells me to call Sears. When I call sears, they transfer you from one department to another, and when I look at my phone it says 57 minutes of calling, and nothing was done. They keep passing the buck. And if you want to cancel, they will put you in circulation, moving from one department to another. Sears. Warranty operates like a scam.

1 year ago

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Joy Bennett Chehalis, WA

Worst home repair service ever. I waited for 5 months fpr my drier to be repaired. I was hanging clithes to dry in my living room as we live over a half an hour away from the nearest laundromat. After me finally freaking out on someone in customer service they decided to replace my unit a week later. Two years prior to that I waiting 3 months for a new washing machine. It's so frustrating to wprk with them. After 5 years of torture we're finally leaving them.

1 year ago

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Mike Christian Chico, CA

Absolutely HORRIBLE!!! We spent the $75 deductible for a guy to come out and say " yes you fridge is knocking but is working (his words) so the company wont let me repair/replace it", $75 dollars down the drain not including the $49.99 for the last 3 years. Then is the last month they sent a notice will be raised to $56.99 a month....done as we are listening to our fridge Knock!!! And then to go into the stop direct deposit stop and cancellation on the phone with them!!!! It is better to pay the bank the fee to restrict it!!! HORRIBLE company and now understand why bankrupt .

1 year ago

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Cassandra Dixon Nelson New Bern, NC

Had to cancel an appointment because of a no show, no call or email or text on 2 occasions. I've been a member for years, and I still have no operational dryer. I requested a refund afterwards. Looking for another home warranty and canceling this one.

1 year ago Edited March 1, 2023

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Shaina Burnette WA

I have made 3 claims/requests over 3 months ago and nothing has been done. They have canceled appointments, and have said they would call and then did not. They lied to me about how many appliances could be serviced under one claim. Customer service has been the worst! They don’t seem to be able to follow what I am saying, they’re rude and have never solved a problem. Oh and of course it’s difficult to get to talk to a human in the first place. They are right up there with Comcast as worst company ever! Not surprised they received such a low rating! Do not use this service!!

1 year ago

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Muriel Delphin

OMG terrible. Powered by Cinch. A nighmare! paying59.99monthly +100 deductible every time they come out-which is fine. The nightmare is no one comes out they keep rescheduling, but again no one comes out or they say here's the number of the appliance company schedule your own appt which I did; Then I call to confirm appt. and the say no record of appt. I paid so far $400 and still repairs are not done. I paid 59.99 thru oct-jan + my 100$ deductible=400$

1 year ago

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Suzanne Healy FL

This has been the worst service I have ever experienced with a service contract. This company should be ashamed of themselves. Sears is offering fraudulent services. I can understand that certain items are not covered. However, to be strung along for 3.5 months is beyond reasonable. I will ensure that share my experience with everyone in my network. This is likely why Sears is virtually out of business.

1 year ago

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Gerry Draughon Clermont, FL

Been with Sears Home Warranty Services for approximately 10 years. They have met their end of the bargain till October of last year. Our garage door Craftsman motor (20 yrs old) broke down and they still haven’t repaired or replaced it. Their technician has responded twice but appears as if I know more than he does. Sears was alway a good example of American Pride workmanship but are now following third world country examples. Indeed a disappointment to say the least. I wish there was a less than one star rating.

1 year ago

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Kelly Gillette Chicago, IL

This is the worse home warranty company in existence. They will wait to send out a technician for 2 weeks. They give a time between 8am-5pm so vague and your entire day is screwed. It is unacceptable to make customers wait over a week and then give an 8 hour wait time. Beware of Sears Home Warranty. This company is a joke. The worse customer service and they don't care about customers. Never buy Sears Home Warranty!

1 year ago

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Pam Rodney Eulenfeld Taylor, TX

Compared to the phone service for my Master Plan Agreement that I have had for over 20 years, it is a joke, you cannot easily set up a repair for an appliance anymore, it is so complex you are not able to reach a human and must do ALL on line which, I am 71 am not technical and there IS NO PHONE NUMBER TO CONNECT TO A HUMAN. I will not be buying this service again and am now searching for a new company. Ridiculous amount of time and not a single result. My dryer now has been out for almost two weeks, NO HELP from Sears, AT ALL.

1 year ago

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gina rominej Skokie, IL

Can never talk to anyone and they contract with poor companies. You pay upfront to schedule but there is no immediate service, god help you if heat goes out in winter. It’s not like you can wait and you can’t talk to anyone, it’s all computerized and there is no option of urgency or to discuss anything. Don’t waste your money, there’s no piece of mind here just frustration from start to finish. I’m cancelling.

1 year ago

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Juan Meza IL

I like nothing about this company. Even after I've cancelled the account, they are still trying to collect money for services they'd never performed on my house. They are unreliable had no providers and the few times they found one he was trying to get money for work he did not perform. Most of the time I had to look for my own provider. I then I did not ger reimbursed. Is amazing this company still on business.

1 year ago

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Robin Edwards

If I could give a ZERO star, I would. I was lied to by a Sears technician that convinced me I could save hundreds on appliance repairs with the warranty. This was after he inspected them. He was being deceitful; the warranty does not cover any of those repairs/replacement parts, as he promised. Waste of time and money. BUYER BEWARE: AVOID SIGNING UP FOR THIS WARRANTY at all costs!

1 year ago

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TATTOO MAFIA Smyrna, DE

WORST EXPERIENCE EVER IN DEALING WITH SERVICE REPAIR! MISSED A TOTAL OF 6 WORK DAYS, MULTIPLE HOURS ON HOLD, MOST CUSTOMER SERVICE REP ARE VERY HARD TO UNDERSTAND. THEY ALSO READ COMPUTER RESPONSES. THEY ARE TRAINED TO BLOW YOU OFF. ALL JUST TRYING TO GET MY APPLIANCES REPAIRED. NONE OF MY PARTS ARE BEING DELIVERED TO FIX MY DRYER OR DISHWASHER. GOING ON A MONTH NOW. THEY CAN TAKE MY MONTHLY PAYMENT, BUT CANT SEEM TO COORDINATE A TECH WITH THE PARTS NEEDED TO FIX MY APPLIANCES. WASTED HUNDREDS ON THIS PLAN. DO NOT USE SEARS!!!!!!!!!!!!!!!!!!

1 year ago

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Rae Batista Lowell, MA

Sears home warranty is a total waste of money. The only time you get a live voice is when you want to talk about you contact, payment update or new contact information. The number they give you for Sears Home services does not work and Sears warranty cannot even contact them.

1 year ago

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Bob Fish Tallahassee, FL

Just the worst. We're at two months and counting to repair our washer. They came out and said he had to order parts. Some parts came in and the one other part, it turns out, Sears wouldn't pay for it (I ordered it and got it in 4 days). You CAN NOT get it touch with anyone with Sears in this country. The rep set a repair date and no one came out. Looks like another 3 weeks. This is absolutely horrible. Also, you can't complain to Sears. Easy to understand why it went bankrupt.

1 year ago

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silver morona Sugar Land, TX

I'm lost for word but all I know is that it's a terrible company and It's very overpriced i mean you have to pay to book an appointment by that I mean that you have to basically pay to tell them what's wrong with your appliance after which you pay again. Everything about it is overpriced and they don't make it clear on what's in your contract when you sign up for the warranty. They make it sound so easy like it's not a problem but you end up paying every month and you cannot get out of the contract.

1 year ago

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Laura McFarlane Miami Beach, FL

DO NOT BUY THIS WARRANTY. I would give a negative rating if it was possible. The most shambolic incompetent service I’ve ever come across. The worst customer experience ever. To mend my fridge: 3 months and 7 days, 92 phone calls, 15 hours and forty minutes on the phone, 20 hours waiting for no show delivery people. And I’m still waiting ……. A ton of tears and stress. If you enjoy torture, then be my guest and sign up. Clearly sears do not have the processes or the partnerships in place to be able to deliver service. They should be shut down and all customers refunded.

1 year ago

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S Williams New York, NY

Sears Home Warranty has failed to provide the service they contracted to do. They collect the money.... but they DO NOT provide the service they promise. The technicians have been NO SHOW for four appointments they scheduled with no call or notification of cancellation. They simply DO NOT COME to do the work. They then schedule another appointment date weeks later only to repeat the same process. NO SHOW! Sears will take your money but they DO NOT provide the service they promise. The rating is a bug fat ZERO!

1 year ago

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Temeeker Wilson

Donot under any circumstances sign up for the Sears Home Warranty Plan! I repeat Don't, do it! They will not show up on your scheduled appointment time and then have the audacity to assign you up the day they want you to have! Please find some other home warranty service for home repairs because Sears should be ashamed of themselves. They put in a new air conditioning unit in my home less than three years ago and I have to repeatly call them out to fix it! I'm furious as hell and don't want anyone else to get suckered in with this company! Facts!

1 year ago

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Jason M (BioJay) Bozeman, MT

There are no longer any technicians in my geography but Sears Home Warranty did not tell me that information. They schedule appointments with us and when no one showed up they automatically rescheduled for us (this repeated a few times). I was then cut off from accessing my account online, which was the only way to communicate with the company about their services. This is absolutely the worst company service and communication I have experienced with any size organization. DO NOT BUY THIS WARRANTY.

2 years ago

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Kam Danville, CA

I scheduled an appointment on their website for the repair of my refrigerator. I made it clear that it is located in the garage. They immediately charged me $75. When the technician showed up, he said that he will not work on it since it is in the garage.!!!! He just left. I contacted Sears, and spent hours with them on the phone to get my $75 back. They are not giving it back. What a bunch of crooks. My recommendation to anyone who is reading this review: Avoid SEARS Home Warranty.

2 years ago

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Bryan Rowland Asheville, NC

Warranty in past has been good. Lately they are hard to get through to and this is the third time they have called and rescheduled the day they were suppose to come. When service rep. shows up they are the most unprofessional people I have ever seen. Warranty department is like their stores going down quickly. If you buy a warrant from sears be ready to be troubled by scheduling a service call.

2 years ago

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Melinda Van Stone Albuquerque, NM

I called to schedule a repair of my washing machine and I got a worker that did appear to schedule it as I was on hold and then I got a text confirmation but then the call dropped. I then called back to make sure it was a completed request and I got a different worker who couldn't seem to handle the payment at all. So then she asked me if I wanted the membership number and then the phone went silent as if she had it on mute and didn't come back. Terrible customer service.

2 years ago

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Scott Kirkpatrick (Roman8r) Eugene, OR

Would give zero stars if I could. Horrible, Horrible, horrible company. Worst service ever. Took forever to find out what was covered. Took forever to get service. Company never got our names spelled correctly. Customer service is the worst on the planet. When we thought we canceled the warranty they continued to charge us for 2 more months. Now we are fighting them to refund the charges. Buyer beware! It is not worth it. What a scam.

2 years ago

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joan ellis Olmsted Falls, OH

I had a broken kitchen aid dishwasher. After 7 months of sending repair tech, deemed non repairable. They offered me a 600 Kenmore as a like replacement . No even close as 1200 kitchen aid. After 2 more months they raised it 850.00 installed. A month later they said we will send you 179.00 as we can't find a local tech. It cost me 290.00 to have it installed. Customer service just passes the issue around. It was a nightmare.

2 years ago

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Gary Leimbach Westerville, OH

They totally dropped the ball on my repair. I have been without a frig for over a month now. They did not follow up on a part order that caused a further delay. Three times their supervisors did not call me back when I was told they would. Dealing with their operators has been very frustrating as I was on calls for over 2 hours last week and 90 minutes this week trying to get a resolution. Too much hand holding on my part. When all my parts finally arrived they then scheduled me out an additional 16 days for the repair to occur!

2 years ago

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Sears Stinks! Oswego, IL

Awful is not a strong enough word. It takes at least 3 weeks even to get service. In addition, each time I have filed a claim, they have charged me the $100 service 'fee' TWICE. It takes an act of congress to get your $100 back. They sure took it quickly but the same cannot be said to refund you. Do yourself a favor, do not join or get this 'service'. Just, awful.

2 years ago

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Kathy Nugent Secaucus, NJ

Worst SCAM going.. You Pay a monthly Service fee of $50 and then a $75 service fee on top of that should you need to request a repair only be turned down for the repair of a simple Dishwasher Rack.. First off what kind of product falls apart in 6 years and a Dishwasher Rack is not covered?? Then to add insult to injury they wanted to charge me $95 for canceling the the entire Warranty Package.. these people have more Nerve than a Bad Tooth and consumers need to be warned.. We will NEVER BUY A SEARS PRODUCT AGAIN.

2 years ago

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Cindy demambro Nashua, NH

My dyer isn't working we have a warranty they sent a contactor to fit it and he never fixed it. He told me that was wrong he told me he order the parts and he was be back it fix it . I get a letter from sears clams department telling me that there is nothing wrong with my dryer and the repair man never order the parts when I have proof he did and the dyer is still not drying the clothes .

2 years ago

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Tiffany Swenson GA

Worst customer service ever. Don’t try to call claims department, nobody will answer even after hours of waiting and days of trying. Even their other departments say how bad that department is and wish you luck. The only way to get a live customer service agent on the phone is to say you are canceling your service. I have been trying to reach claims department about a refund for 3 days and still no success.

2 years ago

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Cheryl Croft Goodview, VA

I purchased the home warranty from Sears since they were coming out to replace a bake element in my downdraft range. 3 months later I starting having a error code on my range . They came replace the part twice problem was still not fixed. Then they stated we cannot get the part. As for them replacing my range they would not although their warranty states if they cannot fix it they will replace. They refused to do replace! I do not recommend Sear Home Warranty Plan. My range is 3 1/2 years old . I paid 3,300.00 for my range. FALSE ADVISTERMENT ON SEARS WARRANTY!!

2 years ago

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Loren Joliet, IL

This company is trash !! Please don’t call them ! I’ve been trying to fix my freezer and every time a technician come is a different issue! They always send someone new and they haven’t return my money back !! Their 90 day guarantee is a lie! I’ve been calling customer service and every person tells me something different. So I already spent money in a freezer that hasn’t been fixed yet since January !!

2 years ago

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James Mitchem Bolingbrook, IL

I have Sears Home Warranty and the service is terrible. I have been paying $48.00 a month for years. The compressor went out on my refrigerator and I called Sears. I had to pay the $75.00 deductible up front. It has been seven days and my refrigerator has still not been serviced. The tech is blaming Sears, Sears is blaming the tech. Bottom line, I am getting g the run around. As soon as I get my refrigerator fixed I am going with another company. It also takes an act of God to speak with a real person. They are awful.

2 years ago

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Rola Katy, TX

If I can give them a zero star I would worst company ever stay on hold for 2 hrs and when they answer they send you a technician to try to sell appliances or AC or anything he can someone came to look at my ac because it wasn’t cooling enough he said nothing wrong with it I called again because my home temperature was 82 degree and he said the same because it was the same company but he went to the attic and after he left the degree 90 now upstairs trying to call or chat anyone nothing work

2 years ago

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Melissa butler Lawrenceburg, IN

On hold for 2 hours so far. Recording stated no technician to fix in my area, looking to locate someone please stay on hold. 3 years ago we had Sears come out and fix a heating problem in our oven. The technician came out analyzed problem, brought part to fix the following week . We bought this Warranty Based off of the Sears name. Don't do it. 2.5 hours later they answer. The service that assists is in Argentina. They want the 75 deductible before they come out. If they don't have anyone in my area to service, and the person in Argentina (Jake) is taking my bank info. Why would I do that.

2 years ago

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RipOffReporter Chicago, IL

Would have given -ve star if I could. Did not disclose has to paid at least 1 yr ($600). When service calls are made, issues will be considered "structural" and not covered. Still have to pay $75 to have a call under the "warranty". The $75 is the average service call cost these days. So the "warranty" actually not doing you any good for "structural" problem, which is almost all issue encountered. Hell of a way to make $!!!!

2 years ago

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Cory Arsenault Carrollton, VA

This company is absolute garbage. I had a technician to come fix my ice and water dispenser, the fridge still worked otherwise. The technician came, replaced parts, said it would be back to temperature in 24 hours. Fridge immediately started to warm, we called the next day because the fridge was at room temperature. Now two days later we have lost all food, and they cant get someone here for another week. They offer no reimbursement for food, meals, or to buy a temporary fridge for a problem their technician caused.

2 years ago

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Luz Portal Miami, FL

I had a terrible experience with Sears. a technician signed my daughter up into a contract we never asked for. He promised a free visit if we enrolled into the Home Warranty Plan, when we asked if there was a cancellatio fee or if we were going to be forced into a timed contract, he said no; everything was a big lie from the beginning. They charge cancellations fees ($95) and they place you into a timed contract.

2 years ago

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Robert Bengiovanni Freedom, NH

Sears home warranty on our refrigerator has been horrible. Cannot get a resolution. Have been without a refrigerator for over a week. Service appointment scheduled, no one showed, no one called, can't get anyone on the phone to resolve. Supposedly our issue was escalated to their Overflow Department, but have been on hold for over an hour. This is the 3rd year that our refrigerator has been not working, not cooling, and lost its freon.

2 years ago

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zoe Lee Honolulu, HI

After a month and a half and four visits from repair people, one of them deeming my dishwasher Irreparable, i’m back to square one with trying to get someone to order a new dishwasher. I can’t even explain the Mayham we’ve gone through. Today after the technician came out again and said he had already made notes that he couldn’t fix it, I had a migraine headache and thought I was going to lose my mind. We’ve call this company over 30 times. I think a class action suit should be filed against his company. Anyone willing to join me?

2 years ago

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Sean Dasalla Maplewood, NJ

Terrible, all about. This was a stressful experience trying to even ask and get strait forward questions even prior to service or product prices accuracies. They’re not very consistent in product prices from employees on the phone and in person. Maybe their just confused from being backrupt and ppp loans and over flooded market. They don’t seem to really care much.

2 years ago Edited May 16, 2022

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Craig Oxford Edinburg, TX

Sears sent a tech for AC service here in Edinburg Texas. The guy that came didnt see that the motor on the fan was burned up, he didnt see the compressor and attic unit was covered in ice, and he didnt see the pan and the overflow pan was full of water. He told us everything was fine even though the unit wouldnt run. Left us without ac for 5-7 days. He came out 2 times and still couldnt figure out what the problem was. Im glad to cancel this phoney service. They dont have skilled techs in any trade and are a waste of money and time.

2 years ago

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Boonma Yongprakit Denver, CO

If I can give a 0 star I will, Our garbage has been leaking for over a week. I called the customer services and got connect to the call center in the Philippines. They have been saying that they will send email to confirm the appoint each time but nothing had happened. We can't use our kitchen sink for over a week and Sears Home warranty doesn't seem to care about it. So if you are looking for a Home Warranty for your house don't go with them. I forgot to mention that the $100 deductible was collected at first phone call when I filed the claim.

2 years ago

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Dr .Regana Babette Hill Atlanta, GA

Sears Home Warranty is a joke. They do not explain about the things they do not cover until the repair is too expensive. Their customer service is horrible.In addition, they outsource repair companies who are sub standard and do not cover the parts if that company fails to deliver the expected repair. i am disgusted with Sears and they should not be allowed to continue to offer these warranty plans.

2 years ago

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craig bray Alpharetta, GA

Nothing had the services for 6 years and got worst every year Currently have 2 claims in for a light switch since November and still have not be repaired Also had another claim for a over oven range and I had to pay for the repair myself since they only have contractor's that works 8 to 5 week only no after hours or weekends never dealt with this when they had in house techs did have people not coming to the appointments but work done This is my last month with this company I will not deal with this anymore lies not honoring their services agreement also well over price

2 years ago

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Creig Shockley Medina, NY

I had to tell both technicians what actually needed to be replaced. One part on my gas stove and one on my dryer. The tech working on the stove had to YouTube how to repair the issue and I ended up repairing the dryer with the parts that were shipped to me. Only thing these guys are good for is ordering parts. Tried to cancel the warranty that over 2 years has cost over 1200 dollars. Only had 200 dollars in parts, could have saved a ton of money and just done it myself.

2 years ago

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Mary Lou McClune Blue Springs, MO

We are just a few days from 1 year dealing with Sears customer service, parts and warranty. Giving a 1 star is a stretch, all departments, communication, resolution is an "F". There has been horrible service and no one wants to take accountability. All correspondence with part(s) has been nothing short of misinformation and lack of commitment to the consumer.

2 years ago

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Brian R Wake Forest, NC

Holy mother of God, this organization is horrible and in place yo rip you off. Don't even THINK of using this service. Call for help, get someone to transfer you to another useless person, repeat until you get fed up and hang up. No one will work on your situation, no one will assist, no one will call you back. You are alone with your problem and out of the warranty cost. This is not the Sears of years gone by. This is the anti-Christ Sears.

2 years ago

Sears Home Warranty Reviews