Sears Home Warranty: Read 1,093 User Reviews From Real Homeowners

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sherri Stafford, VA

We have had this warranty plan for 8 years. They never come when you are told they are coming. They order parts when at your home when they already know what they need to fix it. Then come back weeks latter to fix it. i have been waiting 6 weeks to have my dryer fix. Don't use Sears....

4 years ago

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Vanessa Footman Carmel, IN

Sears canceled my appointment today to fix my refrigerator due to employee quitting their job and rescheduled almost 1 month later. I’m paying for a warranty and I can’t get no one to come fix my refrigerator. Is there another company out there better than Sears due to their inefficient customer service?

4 years ago

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Ulrich and Beth Friese Burlington, VT

Terrible service. Waiting for months now for a replacement refrigerator which they could not fix. Had at least 6 techs come to home before they decided to approve replacement. Now the wait. Cant get a hold with phone - get the run around - no one seems to be able to give you an answer ! Do NOT get this warranty plan !! It sucks !

4 years ago

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PJ Loftin Nashville, TN

Sears Home Warranty does not honor their statements. They will always look for loop holes. They took months to tell me they could not repair my range. Then they refused to replace it and gave me a small amount of money that basically repaid the service fee.

4 years ago

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William Bereki Pensacola, FL

Out and out fraud! Sears refuses to honor their service agreement. They use stall tactics and put customers on hold or transfer them from one person to another none of which can resolve the customer's concerns or issues. They are crooks and ripoff arts. No one should buy or trust Sears to honor their service agreements.

4 years ago

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Jack Boxman Asheboro, NC

True garbage! Tech came to fix our refrigerator and it's worse now than before. Said they would send someone back out but no show. Now they say we have to make another appt. for a tech - 7 days from now Buy anything but sears!!!

4 years ago

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Scott Schwab Helena, AL

Their customer service is horrible, and their service in general is beyond awful, this is the worst company I have ever dealt with, trying to get service work does is almost impossible. I definitely will not be renewing my home warranty service with sears.

4 years ago

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MSB Kissimmee, FL

HORRIBLE! Don’t waste your money! They don’t do anything they say they would do! They make appointments & they cancel at the last moment, they could not fix my washer, they left me 3 weeks without a stove, charged me extra $75 fee & lied about the total amount I was to pay!

4 years ago

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Keith Watson Waller, TX

I have had a warranty with them for 5+ years, and now when I needed it to cover an issue with my refrigerator they refused to cover it. What they said the technician reported to them was not what the technician's report actually said.

4 years ago

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Disappointed Customer New Freedom, PA

SHW does whatever they have to to NOT cover your repair. You can't get a person on the phone to save your life. The NEVER CALL BACK when they say they will. The service people they send seem disreputable at best. Buyer Beware. Look for a different compnay

4 years ago

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cynthia sherman Salem, NH

They are awful!! I have been waiting fir 30 days to have my washing machine fixed. They are still looking for parts!! When you call the wait time is approximately 20-45 minutes. Then they transfer you and disconnect you! Then you wait fir a supervisor for an additional 45 minutes and they disconnect you. They are awful awful awful!

4 years ago

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DickJohnson Vallejo, CA

Their techs lie to customers to sell their home warranty. Then when you try to cancel you get transferred from person to person for hours, never reaching the right department in an attempt to make you give up. They don't answer emails so calling is the only way to get anything done. They should be investigated for fraud.

4 years ago

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Charles Hornbostel Manchester, CT

Can I give them a zero rating?? A complete ripoff. Had service appointment 1/6/21 for dishwasher. Been waiting for part ever since. Multiple calls but they are completely indifferent. Last call asked how long I had to wait until they take action and they just said until part becomes available. "Some people have been waiting over a year".

4 years ago

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Tony Haddad Germantown, MD

This is the worst I've been treated by a company. I reported my aircondition not working on April 28 this is now May 20th and my aircondition is still not fixed and I'm given the runaround. This company should not be allowed to be in business

4 years ago

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Yolanda Richards Rochester, NY

They lie to you from the start to get a sale and the customer service reps clearly are from another country and don't care about your issues. They make sure when you initially purchase the warranty you speak to an employee that live in the United States.

4 years ago

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Debbie Albany, NY

NEVER ever buy a Sears Warranty. If something goes wrong and they can't readily fix it, it is too bad for you. You could wait months to have anything resolved, if ever. Save your money and buy a product and warranty from someplace else.

5 years ago

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M Himmelright York, PA

you need repairs, they talk you into buying the warrenty but never tell you that it wont cover a prexisiting problem, only new problems, Repair tech tells you that the damage he did will be covered and promises a replacement washer...but no. Thats not true and no damage caused by repairman, is covered. Big rip off.

5 years ago

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Eddie Genao Bridgewater, NJ

They are horrible...they hang up on you or keep transferring in hope you will give up on what they promised. They take your money and provide zero assistance! They give you yhe run around as you try to cancel thete service. Do not give them a penny! Hope they go out of business emiditly

5 years ago

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Priscilla Hartman Tarpon Springs, FL

This is the worst service I have ever had!! DO NOT buy this warranty program unless you want to go without an appliance for several months and sit on hold for hours getting the run around. This company was once ok but not anymore. I give them a ZERO!!!!

5 years ago

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Jeff Honolulu, HI

Sears home warranty has been unresponsive to my requests to repair or replace my refrigerator. I've been given several deadlines by which they promised to offer "options" to replace or offer compensation for a refrigerator that cannot be repaired because they cannot find parts. Each deadline passes with no action.

5 years ago

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Mike Stjohn Santee, CA

Just cancelled my warranty,lousy customer service.On hold 15-45 minutes.My stovetop went out its been 6 weeks cant find parts will replace.My stovetop in 2300.00 new wanna replace it with 700.00 dollar one.STAY AWAY FROM THIS COMPANY.

5 years ago

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Peter Brumm Carmel, IN

Took 2 weeks to schedule apt. Technician didn't show. Then, closed the order. I have never seen a more horribly structured bureaucratic nightmare. I will not be shopping at Sears or its affiliates because of how I was treated by customer service. Pitiful.

5 years ago

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Kate Henretta Roanoke, VA

If I could give ZERO stars, I would! Customer service is Terrible. I could go onto the story of my failed repair after 6 visits, The repeated costs, and the HOURS on hold, but to summarize, I will NEVER work with Sears again.

5 years ago

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sam Las Vegas, NV

They give you the run around. Had a service guy out said unit needed to be replaced. A week goes by and I called him. He said they don't use him anymore. I called Sears back they said I would have to find someone to come back out and start all over. Sears lies to everyone. They say it's sears but it's a not.

5 years ago

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Karolina Costa Lawrence, MA

Worst experience. Technicians seems they don't know what they are doing. No support at customer services, even after speaking with a supervisor. Do yourself a favor and stay away from them, too much of a headache, not worth it!

5 years ago

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Sonja Sequim, WA

Deserves one star because the lady cancelled my contract and refunded money, Awful customer service -- the worse I've ever encountered and I've had some bad customer service. Covered appliance that broke and earliest appointment was in MAY! Got a new one from Home Depot. NEVER use this horrible service. .

5 years ago

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Judi Bielecki Newmarket, NH

Furnaces are covered for replacement if they only cost $1500.00. Do not buy a warranty, there isn't one. Throw 69.99 in the trash instead of this service. Sears should be ashamed. See you in small claims court. Total Scam!!

5 years ago

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Vanessa Little Dover, DE

The Absolute Worst!!!! I have been redirected to every department in the company. If you don't have enough service repairman in an area don't accept monthly service payments from your customers!!!!! Let the customers know so they don't waste their money on your warranty program. Very dissatisfied!!!!

5 years ago

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JB Columbia, MD

FYI, for all those who have been scammed (including myself), I called and cancelled my agreement and removed my credit card from automatic billing. Two months later they sent me a bill for the remaining contract balance. I called to inform them I would not be paying. They said that’s fine and they currently do not have a collection agency.

5 years ago

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Timothy E Markley Winchester, VA

It has taken over 30 days for a repair form my refrigerator and stove. After 30 days and 12 phone calls Sears is now assigning a new service provider. Now I have to have another technician visit and wait for the new company to get the parts. Sears Home Warranty is a scam, don't sign up. It will be nothing but hassles.

6 years ago

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Barbara Bates Spring Grove, IL

They sold me the warranty with promises of hassle free repairs and saved money. I got multiple service calls , repairs not completed and deductible fees. Also be clear that if you are unhappy with them it will cost more to cancel than your monthly $50 fee! Overall I had 2 appliances have breakdowns and they fixed neither.

6 years ago

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OhioConsumer Bellbrook, OH

Do NOT purchase Sears Home Warranty. I had a problem with my water softener (Sears brand), and they “couldn’t find” someone to service it and/or install a new one. Rip off! Reporting them to my state Attorney General.

6 years ago

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Dianna Vernon Palestine, TX

I've been trying for 6 months to get a problem resolved with my oven. Every time I call, I get the run around that a check will be sent in the mail in 7-10 business days. I'm currently on hold for a supervisor and the call center person keeps trying to end the call. This is the WORST service I have ever experienced .

6 years ago

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linda Plano, TX

I was stood up 2 different times, the repair day was sent to the provider incorrectly. the wait on line is horrible. they will never connect with a supervisor. i was hung up on 3 times. it was the worst experience ever. save your money and go with a warranty that is not through sears!

6 years ago

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Hector Wilmington, CA

I would give them no star because they really scam people. Does anyone know how to cancel this warranty? I really need to stop paying for nothing. Very bad customer service. Technicians are lame and don't even know what they are doing. I hope that someone reads these reviews before getting this warranty. I just wish I would had.

6 years ago

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Carl Smicker Cabery, IL

My home air conditioner needed repaired does Sears home warranty company AKA cross country told me it was my fault. I contacted better business bureau out of Chicago and they did not help. Josh is a scam please people do not go with this outfit.

6 years ago

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Jerry Raymond New York, NY

Told it would take 3 weeks to get an AC tech. Took 8 days to get refrigerator guy. Impossible to contact. $100 deductible. They ended up telling us to find our own repair guy after no response for a week. Never disclosed weak network or long response time

6 years ago

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Greg C. Richmond, TX

Our hot water heaters stopped working so no hot water. The warranty only covers 1. Can't be repaired after 5 days. Won't issue a check to be applied to another business to repair the heater faster as with appliances. Warranty is a joke. Will never buy any Sears products again. All lies. Can't give a no star rating.

6 years ago

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Lynette Calumet City, IL

Sears home warranty is the worst warranty service EVER!! I’ve had them 8 months and never used them I was told that I could cancel at any time without penalty! I just tried to cancel and was told the cancellation fee would be $230 !!! and I had to keep for 1 yr. not to be charged fee! BEWARE!!! LIARS!!!

6 years ago

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C. Leggett Ridgeland, MS

This company is a scam! They take too long to order needed parts and they do not tell you up front that there will be an up charge plus your deductible. Customer service is a total joke! Their service people are big Liars! Beware!! Do not use this scamming company!

6 years ago

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Eric Lehr Bradenton, FL

My 88 year-old mothers refrigerator has not been working properly for about a year now and the repair person keeps on repairing the same things because he's tired of coming out and repairing the same things and not recommending replacement oh, now he's saying it's a water pressure problem. It's BS

6 years ago

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Bob M Castro Valley, CA

Awful. Don’t buy it! They run everything through a philipino call center. They can not help you. I have had a broken dishwasher for 6 weeks, 3 technicians have come out and no resolution. Do yourself a favor and stay clear of this group. They take your money and give you absolutely no service

6 years ago

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Jay Smith Houston, TX

Worst thing I ever did was purchase this home warranty. The way their system works is frustrating, slow and most of the technicians 100% terrible. The fastest they fixed anything was 3 weeks, so enjoy being without A/C, dishwasher or anything for at least this long when something breaks.

6 years ago

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Kristi Carrollton, GA

Worst Experience I have EVER had! We are going on month 4 with no refrigerator with 4 children in the home because they keep sending repair men who can't seem to repair it but they won't make the call to replace it. Customer service is hit or miss. Would not recommend for anyone!!! Biggest waste of money we have ever spent.

6 years ago

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disgruntled Palo Alto, CA

The repairman didn't come within the allotted window, but an hour and a half late. I had to get my daughter from school and that's when he shows up. As I'm getting home he is pulling out of my driveway and says he can't wait more than 15 minutes. What and my 5.5 hours I wanted for you???

6 years ago

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Penny Newhope Mansfield, OH

No stars, wish they would stop calling us. In the evening early in the morning, during the day! I keep telling them no we're not interested and to take us off there list. They just keep calling and what's so funny is it's for a refrigerator that warranty ran out on last OCT!!!!

6 years ago

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Emad Ali Flushing, NY

I had an appointment from 1-5 pm. Technichen didn’t show up and they reschedule another appointment without advising me , I had to wait all day and I specially had this day off without pay and all they said sorry after 1 hour the appointment is over. I trusted sears home service but not any more ( very disappoint )

6 years ago

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MD Cary, NC

Terrible customer service, weak warranty, and poorly trained technicians. Highly recommend against purchasing Sears Home Warranty. What they were unable to do in half a dozen visits, another repair company accomplished in 15 minutes.

6 years ago

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Ken LaFleur Chandler, AZ

I loved Sears and their warranties for over 30 years until yesterday. I had the full house warranty that was expiring on Jan 31. Just called to renew and was informed that the HVAC coverage is no longer offered along with other coverages. I just bought new kenmore washer and dryer because of loyalty. No longer a fan of sears. Sorry but run away.

6 years ago

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Michael Howard Wimberley, TX

My heating ac unit went out and it has been a month and it is still not fixed. We call every day to get results and still nothing has happened. There have been 3 service guys that have come and are unable to get the job done. I guess the next step is a lawyer.

6 years ago

Sears Home Warranty Reviews