Sears Home Warranty: Read 1,093 User Reviews From Real Homeowners

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Parul T Englishtown, NJ

Absolutely garbage company, no one knows what and how to help. Spent 3 hours everyday for 10 days to get an appointment for service job. Keep getting transferred to different teams. I received 500$ deductible charges from sears home warranty while not a single appointment was set up, forget services.

2 years ago

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Anthony Monkus Dawsonville, GA

Poor customer service. Hard to speak with someone who can resolve a problem. Service providers are unreliable. Assigned technicians do not call or do not show up. Quick to bill for deductible within 1 business day but slow to provide the service.

2 years ago

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Doug Woods MA

Trusting Sears warranty was worst decision ever. Long delays getting parts, one of 2 different service techs very unprofessional/unqualified. Nearly impossible to make meaningful contact with customer service. Would have given zero stars if it had been an option. Run away fast, do not make the same mistake we did.

2 years ago

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mikfalsone Cleveland, OH

They made an appointment 10 days later after I called . I could only have an 8 to 5 appointment. After waiting for most of the day at 3 40 I was told the technician canceled my appointment. No explanation and I was not connected to a supervisor. None were available. This is the worst service I have ever experienced. DO NOT WASTE YOURMONEY!!!!

2 years ago

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Joyce Amoah

I want to give 0*, I have been waiting for 3 months to get my refrigerator and washer to be repaired. They keep taking money every month but still can’t find a technician for me. It’s the worst company ever, they should not exist

2 years ago

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Deefromsa Ashburn, VA

Billed me $89 for work they never did. Spoke to their 'customer service' department in Mexico - hopeless as hell! Sent my bill over for collection and even though I proved that the service wasnt provided they as collection agents insist that I settle the bill asap. This is the new way of doing business

2 years ago

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nancy hamilton Haubstadt, IN

if there is a 0, would give you a zero!! I have called 20 times to get my mircrowave fixed since April 2023. Its October and you still have not fixed it. You set appointments, do not show up and never cancel!!! Worst company ever....horrible. Phone system wont let you get to a person!!!

2 years ago Edited October 12, 2023

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I R

Should have looked at reviews before buying their piece of crap, we scheduled an appointment after I had to fight for a warranteed item over the phone, they came FOUR months later and now not under warranty and repair is the price of a new fridge

2 years ago

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Oct Jack Queens, NY

It’s no surprise that sears went out of business. By far the worse company and customer service to deal with. Would never recommend sears to anyone. Stay far away. They can’t give there business away for free that how bad they are.

2 years ago

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Amanda Martin Denver, CO

If I could give zero stars I would. WARNING all home owners, choose a different company. This is not worth your time or money. I have now spent $300 on just technician fees to have not had anyone actually look at my dishwasher. The error continues to fall on Sears for improper work order set up and terrible communication. Do not choose Sears!!!

2 years ago

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Mike Wenzel Killeen, TX

Worst customer service EVER!! Hard to find person to talk to when you call, customer service never has answers, I feel sorry for the techs. Been dealing with a freezer issue for 6 weeks and still no end in sight. They will take your $$ asap and then they don't care what happens. STAY AWAY!!!!!!

2 years ago

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Norman Krieger Hornell, NY

Horrible customer service !!! To actually get a human being on the phone is like trying to reach the Pope. Then when you actually get a human being in India, Mexico or the Philippines they give you the runaround. We are officially a Third World country.

2 years ago

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Anabela Cuibus Odessa, FL

I sold my apartment, and I called and cancelled My Sears home warranty service. To my surprise they continue to charge me and I learned they also duplicated the account and even double charged me. When I called costumer service the hand up on you and I had to go to my bank to dispute the charges. Sears home warranty operates as a scam!

2 years ago

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Brigitte Brown Gloucester, VA

Horrible...dont waste your money. They send somebody with a A&E truck out (A&E have no location in the US) , it seems this guys dont know what they are doing. Refrigerator is still broke after they was here already 5 times. On top of this ....they dont wanna show their ID nor contractor lisence. We learned our lesson the hard way....beware

3 years ago Edited November 14, 2022

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Sharon Wagner Hilo, HI

If I could give zero stars I would!! Worst customer service ever! I sold my house and moved 3 months ago and have called them repeatedly to cancel this service because I obviously don’t need it anymore and they won’t cancel it and just keep charging me $49.99 per month. Total scam!!!

3 years ago

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Ryan Leffler Papillion, NE

They replaced our fridge in January and 5 months later the compressor went out. Theyve sent 3 different service techs to come "fix" it. Each time they said, "its too dangerous to fix". We paid to get it fixed on our own because this company is a joke!!

3 years ago

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Kathryn Lund Austin, TX

If there was a negative rating below 0 that is what I would give them. They have been out 9 times to fix my ice maker and it has been 9 months and it still doesn't work. You cannot talk to a manager by phone. You always get put to China to a call center that does not help at all. DO NOT GET THIS . Waste of Money!!!

3 years ago

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Jennifer Weaver Ridgeland, MS

This warranty is a waste of money! Paid the $75 a month ago to have someone out for our dishwasher and they still haven't showed up. No excuse for this kind of wait! Their first appointment was 3 weeks out, they never showed, rescheduled, and then never showed again. No one ever called me!!

3 years ago

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C J New Orleans, LA

I can't rate a -0 so I selected a 1, they are liers, unprofessional con artist's worse than a car salesmen, they do not provide service when needed they put you on hold for hours and keep transferring you but will take your money for a fake warranty, I reported them to the BBB.

3 years ago

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Mary Schulze Genoa City, WI

If you want to wait 2 weeks for an appointment then 2 more weeks to get the parts and a return appointment…this plan is for you. I did like the technicians, but being without a washer for weeks at a time was unacceptable. I would never purchase this warranty again.

3 years ago

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Chris Zurlo Bear, DE

This is the worst company and service provider I have ever used. They tried to replace my lint screen 4 times and each time the wrong part was delivered. It is still unresolved. Customer service has been ZERO help in resolving this issue and no one has contacted me about resolving this either.

3 years ago

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mark stevenson Mayhill, NM

Sears won't honor the warranty. We had an appointment for a technician to come and repair our refrigerator and no one showed up. The last time I talked to the answering service I was told she would escalate the issue, meaning she didn't want to deal with me. Haven 't heard a word from them since. Scam! Do not waste your money!

3 years ago

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Sophie B Conyers, GA

Sears changed me $169 to diagnose why my refrigerator was not making ice. The technician came to my house opened my refrigerator and looked inside and told me the ice line was frozen. He did not do anything but, ask me to pay him the diagnostic fees. This is a total rip off in my opinion.

3 years ago

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Debbie Weisdepp Port Orchard, WA

Sears Home Warranty is $49.99 per month. After 2 years I needed a small repair on my washer. They kept putting off the repair and after over 2 months — still not fixed!! Their phone number always rings busy. SCAM SCAM SCAM SCAM SCAM.

3 years ago

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G Wilson Cordova, TN

Do you buy a warranty with them. They tell you to call the warranty department but no one never answers. I had a previous claim that took 2 weeks for them to fix. They have to order all parts and even when parts come in you have call and make another appointment which is time consuming. This warranty is no good. Do not waste your time.

3 years ago

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Kate Smith Sanford, NC

they dont even deserve a one. So, they could not fix my refrigerator, so they subcontracted another company to come out here. That company the times i do get them they are just so rude to me. This is not a professional way to go. For all you guys do not get sears warranty it is not worth it.

3 years ago Edited May 24, 2022

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Carol Fig White House, TN

If I could put 0 stars I would. What a rip off!! You have to stay with them for 12 months, cannot cancel. Paid all that money for nothing. We paid $70 each call, plus $50 a month, and nothing got fixed! Total rip! To cancel, you have to pay the contract off, plus a large fee. Don’t do it!

3 years ago

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Marcella Palmer Okatie, SC

Unfortunately, I have to give them one star. They are not even deserving of that. Ordered service for a microwave in March 2022 ... just got a call they need to reschedule ... to May 21st. Excuse is not having people, etc.

3 years ago

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mimi croft Savannah, GA

Absolutely atrocious. My fridge went out and the earliest they could schedule a repairperson was a month away. This is not the first time they gave me the run-around either. When I called to cancel my plan, they kept asking why I wanted to cancel and were rather rude about it.

3 years ago

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o olaniyan Oceanside, NY

This look like a scam to me .my fridge can't be repair .was promised another one .2months now can't get another one. When I called, no one have an answer. And I paid them monthly for years. Sad. Can't believe I was scam by sears

3 years ago

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Becky Webb Augusta, MI

If there was a way to rate this contract NO stars, I would! Do NOT WASTE your money on this HORRIBLE contract!! FOuR MONTHS we went without a working washer. FOUR MONTHS!! EXCUSe after EXCUSE after EXCUSE!! We ended up paying for this garbage AND we bought our own NEW washer. This contract is GARBAGE!!!! BUYER BEWARE!!!!

3 years ago Edited March 30, 2022

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abe Aish Totowa, NJ

What can I say but the worst service ever it has taken him two weeks to fix a leaking water heater and they sent out some dodgy guys with an old van that would only except cash for some payment it should’ve been under the warranty protection plan these guys are criminals buyers we were

3 years ago

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michael barfield Marietta, GA

I have been without microwave for over 6 months, while they sent repair company out 4 times with different parts trying to fix and was not successful. Not hear back from Service Bench/Chinch about statis of replacement, I called and was informed they are not going to replace. TERRIBLE warranty company and will never refer anyone to them!!!!

3 years ago

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laura mcgunn Carrollton, GA

Terrible!! Don’t waste your money. Called I. For my ice maker repair. The tech came out 3 times and never fixed it. By the 3rd trip he had broken all the wires to my freezer. All Sears warranty offered was a much cheaper replacement or $600 less than I paid for my fridge which is a kenmore and the replacement offered is GE so crazy!

3 years ago

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Karen Mapp Brooklyn, NY

Its the worse experience I ever had and I would not recommend this service to my worst enemy. Not only do they charge $54 for the warranty, but when you use it, they charge a service fee if they fix it or not. The worse experience I have ever had as a consumer.

3 years ago

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Louis Vertalics jr New Port Richey, FL

Add service done on my washer for due to 2 different problems Did not fix either problem Sears is hiring 3rd and 4th parties to work on your machines. They really don't know what they're doing. So we have to $700 I'm going to go buy a new washer

3 years ago

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Richard Trotter Los Angeles, CA

When having a dish-washer break down, it took one month to get a technician to come out to repair it. It then took another week to get the part. Do NOT waste time with this service. upon trying to cancel the service it has taken four months to cancel it, and still waiting.

3 years ago

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Bob Tomball, TX

The warranty company failed to cover the very items contained in the warranty. I had to pay the fee for the technician to come out only to be told later they would not pay to fix the item. Total waste of money and will not purchase anything from sears again.

3 years ago

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Dawn Rivera New York, NY

You don't even need to know my nightmare with this! Too long to even tell! Do not get. Wast of money, time and emotionally drained from Dears Warranty. First service call Nov 11 and washer still not fixed! After the warranty is up I will never purchase again!

3 years ago

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Mary Helen Carrollton, TX

Do not and I repeat do not buy a Sears Dryer Warranty! CS is handled in India or Philippines. It is impossible to get help when you are overcharged. They should not be in business! I understand WY Sears went under! Horrible CS

3 years ago

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Todd Seidel Goodyear, AZ

Worthless. Needed washer fixed in a stacked unit. They sent a company that would not work on stacked units even though they new the unit was stacked and did not have another company to send. They then refused to refund the $75 deductible because the one tech had come by and said he couldn't work on it.

4 years ago

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D kelly Brooklyn, NY

They refuse to honor their agreement they claim issues prior to warranty are preexisting which doesn’t make any sense who purchases warranty on products that are covered by manufacturers warranty, it’s been two weeks still no resolution for products that are used daily in the home, their incompetence has no end

4 years ago

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BOONIQUE Temecula, CA

Scam service.. I have been waiting on a new replacement refrigerator to be delivered for months. Whenever I call the customer service sucks and I just get lied to. They sent someone out to repair my washing machine and it was still broken after the "repair man" left.

4 years ago

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Heather Codding Huntington Beach, CA

If I could give negative stars I would! Literally this is the biggest scam ever!!!! DO NOT purchase this! There is NEVER any mention that you are committed for a whole year of coverage- so now my fridge repair ended up costing more than its worth. I canceled and would rather just pay for repair out of pocket. HORRIBLE!!!

4 years ago

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Bruce Clayton Mariposa, CA

We had a Bosch dishwasher and a Kenmore Dryer stop working in June 2021. Sears Home Warranty sent out repairmen every few weeks for four months and accomplished nothing. On the fifth try (a new man each time), "Emilio" fixed both appliances in a few minutes with no need for parts. How come we had to wait four months for that?

4 years ago

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Deziar Whitlock Buffalo, NY

Horrible! Don’t do it. I’m not even the type of person to leave reviews but they are really garbage. I was told I would have to pay $150 to cancel my warranty. I asked to speak a supervisor numerous times and was told “my supervisor is going to tell you the same thing.” The conversation was so bad I had to hang up them,

4 years ago

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D. Wilbanks Birmingham, AL

This is the worse service I've ever had! I would not encourage anyone to get their warranty. They are inadequate, they dhow up for your appointments late and they are trained to lie to you. I am very disappointed in Sears Warranty. Had I known that I would be treated like this I wouldn't emhave ever gotten their service.

4 years ago

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Dawn Humphrey Phoenix, AZ

I placed a claim thru Choice Home Warranty and they assigned it to Sears Home Warranty to fix. They NEVER SHOWED UP for 2 separate appts! I called Sears and they "said" they escalated my issue but nothing happened!!! Worst customer service ever!!! I had to called Choice back to ask them to assign another vendor because Sears was worthless!

4 years ago

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Ching L Ching Fort Worth, TX

I have repairs for both refrigerator and Dryer 1. Refrigerator - Confirmed appointment 3 times - no show for more than a month 2. Gas Dryer - Technician came three times but didn't fix the issue. Cancel the service call by the technician Will not use SEARS for anything. It is a BIG mistakes in buying SEARS products

4 years ago

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Tony G Woodworth, LA

Absolutely the worst company to deal with. DO Not use this company at all. I’ve waited two months to get my refrigerator repaired, service technician came out four different times to replace parts they ordered and then still could not fix it. Now they are saying it’s not covered. If you use them you will not be satisfied I promise.

4 years ago

Sears Home Warranty Reviews