Name: Landmark Home Warranty
Rating: 3.3

check_circle

Verified Customer

star star star star star

Tom McKnight

Quick responses and no arguments about responsibility. I found Landmark to be very easy to work with.

5 years ago

Reply from Landmark Home Warranty

Dear Tom,

I am pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 28th, 2018

check_circle

Verified Customer

star star star star star

Jon weaver

They were very fast to contact me and got the sub contractors out fast to me. The process was fast and easy!

5 years ago

Reply from Landmark Home Warranty

Dear Jon,

I am pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 28th, 2018

check_circle

Verified Customer

star star star star star

Lisa

Their customer service has been great as well as the service of the companies that they contract with.

5 years ago

Reply from Landmark Home Warranty

Dear Lisa,

We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 28th, 2018

check_circle

Verified Customer

star star star star_border star_border

Lacie Hamilton

My rating is only on the out of pocket cost we are required to pay. Covering more then 1 mans labor House is a little insane when it's a 2 person job.

5 years ago

check_circle

Verified Customer

star star star star_border star_border

yara

they are not bad , but the only communication is by getting an appointment and paying $70. I would like to talk to someone about my policy but is impossible

5 years ago

Reply from Landmark Home Warranty

Dear Yara,

Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I would be happy to go over any coverage details with you. Please reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 28th, 2018

check_circle

Verified Customer

star star star star star

Jeffrey Hartford

Great customer service team. They alway follow-up and let me know every detail about my claim all along the way

5 years ago

Reply from Landmark Home Warranty

Dear Jeff,

We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 28th, 2018

check_circle

Verified Customer

star star star star star_border

Michael Church

Good company but i would prefer to pay for service at the time the service is provided instead of doing so upfront through LHW

5 years ago

Reply from Landmark Home Warranty

Dear Michael,

We are glad to see that our agents and contractors have been able to provide you with 4-star service! There is an option for you to pay the contractor upon arrival. In the future, you can speak with a representative to assist you with this. We would be happy to hear more on your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 21st, 2018

check_circle

Verified Customer

star star star star star

J Solis

Have had the warranty on both houses we owned. Services were all handled same day or the next. Couldn't be happier .

5 years ago

Reply from Landmark Home Warranty

Dear J,

I am pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you! Please feel free to reach out to us for any of your home warranty needs.

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 21st, 2018

check_circle

Verified Customer

star star star star star

Cisco Vega

Landmark always replies quickly to service requests and follows up constantly to ensure work is being completed.

5 years ago

Reply from Landmark Home Warranty

Dear Cisco,

I am pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you! Please feel free to reach out to us for any of your home warranty needs.

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 21st, 2018

check_circle

Verified Customer

star star star star star

Cecelia Kelly

Always prompt and courteous service. When air conditioner broke down they had service call immediately.

5 years ago

Reply from Landmark Home Warranty

Dear Cecelia,

We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 15th, 2018

check_circle

Verified Customer

star star star star star

Chris Edwards

No problems with Landmark directly. Any issue was resolved as quickly as the related third party companies could allow.

5 years ago

Reply from Landmark Home Warranty

Dear Chris,

We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 15th, 2018

check_circle

Verified Customer

star star star star star

Daniel Labrado

Fast, prompt service, very nice customer service, understanding and they care what you're going throughout

5 years ago

Reply from Landmark Home Warranty

Dear Daniel,

We are glad to see that our agents and contractors have been able to provide you with helpful service. We look forward to the opportunity to help you in the future! Please feel free to reach out to us for any of your home warranty needs.

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jun. 19th, 2018

check_circle

Verified Customer

star star_border star_border star_border star_border

Jeff brooks

Because they sent a contractor to my house and they broke my door and landmark won't do anything about it!!! The contractor says he can't fix it and to get with landmark so now I have a broken door lock and nobody will do anything to help me

5 years ago

Reply from Landmark Home Warranty

Dear Jeff,

Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear of your experience with your lock. I would like the opportunity to review your service request in more detail to better address your concerns. Please reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 16th, 2018

check_circle

Verified Customer

star star_border star_border star_border star_border

John B Hults

Had the air conditioning repaired then two weeks later had to pay 280.00 to have more Freon put in the system I don't feel it was diagnosed correctly cost me too much money it should have been repaired the first time correctly

5 years ago

Reply from Landmark Home Warranty

Dear John,

Thank you for taking the time to rate and review us. I'm sorry to hear of your experience with your HVAC unit. We have a 30-day guarantee on our contractor’s work. A recall ticket can be opened for the contractor to return to your home to check their work at no additional service call fee to you, depending on the failure. We are here to provide you with a peace of mind and would be happy to answer any questions you may have on coverage. Please do not hesitate to reach out for any of your warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 16th, 2018

check_circle

Verified Customer

star star star star star_border

Joyce Lehrfeld

I had one major problem when I tried to report my fan blower was making a horrid noise. Two days later it quit and my next person was great!

5 years ago

Reply from Landmark Home Warranty

Dear Joyce,

We are glad to see that our agents and contractors have been able to provide you with 4-star service! We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 15th, 2018

check_circle

Verified Customer

star star star star star_border

R. Diaz

AC contractor assigned to my house took more days than expected to give and keep his appointment just to perform pre seasonal ac check out

5 years ago

Reply from Landmark Home Warranty

Dear R,

With the summer months, our representatives and contractors are doing all they can to provide service for each of our homeowners in a timely manner. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 15th, 2018

check_circle

Verified Customer

star star star star star

Evelyn Dickinson, TX

Very good customer service and, as a Realtor, taking care of my clients as well as my own home warranty.

5 years ago

Reply from Landmark Home Warranty

Dear Evelyn,

Thank you for taking the time to rate us! We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

May. 25th, 2018

check_circle

Verified Customer

star star star star star

Aliese

They are fast at getting back to me, the website is user friendly, they have good workers that come to the homes

5 years ago

Reply from Landmark Home Warranty

Dear Aliese,

Thank you for taking the time to rate us! We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

May. 21st, 2018

check_circle

Verified Customer

star star star star star

Tamara L Vroman

Customer service great company sending out to do the service and telephone service customer service excellent

6 years ago

Reply from Landmark Home Warranty

Dear Tamara,

Thank you for taking the time to rate us! We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

May. 15th, 2018

check_circle

Verified Customer

star star star star star

Tjhe Kuhn Family

It has been a great value - polite, prompt and knowledgable people arranging for top quality services

6 years ago

Reply from Landmark Home Warranty

Dear Kuhn Family,

Thank you for taking the time to rate us! We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

May. 15th, 2018

check_circle

Verified Customer

star star star star star_border

Thomas Fort-Kimmey

The ease of use and value. Water heater replacement was 2-3k to bring up to code we paid just over 1k still a lot of money but a great savings.

6 years ago

Reply from Landmark Home Warranty

Dear Thomas,

We are glad to see that our agents and contractors have been able to provide you with 4-star service. We would be happy to hear your feedback on what we can do to provide you with 5-star services. Please feel free to reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Apr. 25th, 2018

check_circle

Verified Customer

star star_border star_border star_border star_border

Huijuan Pu Frisco, TX

Vendor/Contractor that was sent out tried to sell me a $475 service that I didn't need. I called another plumber who was able to complete the repair for $125. Unless the repair is covered, I will never trust the vendor that is sent by Landmark.

6 years ago

Reply from Landmark Home Warranty

Dear Huijuan,

I am sorry to hear of your experience with your plumbing. Landmark works with independent contractors to ensure unbiased opinions. Typically, if a repair or replacement is needed on an uncovered item, the contractors will still work with our homeowners to complete repairs. If the item is not covered, the prices will be their retail prices. This also means you are able to utilize a different contractor of your choice. In your circumstance a clean out needed to be installed. Unfortunately, the warranty only covers items that were already installed prior to the effective date of the warranty.

I would be more than happy to go over any more details or questions you may have. Please do not hesitate to reach out to me directly at .

Respectfully,

Tiffany Nguyen
Customer Relations Manager

Apr. 17th, 2018

check_circle

Verified Customer

star star_border star_border star_border star_border

Barbara Lewis ( less see if they post this) McKinney, TX

I would say to buyers looking home warranty buyers beware. This company make take if the insignificant things but have your air conditioner go out They have a generic term called secondary damage so therefore they won't take care of that . I have never heard any warranty company ever use that term other than this company .

6 years ago

Reply from Landmark Home Warranty

Dear Barbara,

I apologize for the experience you've had with your HVAC unit. According to the contractor, a wire had come loose and caused your fan motor to fail. Due to the fan motor failing, it caused the compressor to become grounded. This would be deemed a secondary damage because the compressor would not have failed if the wire was not loose. Landmark has recognized this was not caused by you and have offered you a cash out of your No Fault coverage to assist you in any way that we can.

If you have any further questions, you can reach me directly at .

Respectfully,

Tiffany Nguyen
Customer Relations Manager

Apr. 17th, 2018

check_circle

Verified Customer

star star star star star

TammyStucki

They have exceptional communication. They checked frequently with me to see how repairs were coming along.

6 years ago

Reply from Landmark Home Warranty

Hello Tammy,

Thank you for taking the time to rate and review us. We are pleased to hear we have been able to effectively communicate with you about your service request. We appreciate your feedback and hope to continue to provide remarkable service for you!

Please do not hesitate to reach out to us for anything you may need in the future!

Thank you,

Tiffany Nguyen
Customer Relations Manager

Mar. 22nd, 2018

check_circle

Verified Customer

star star star star star

MarioGarcia

The are professional and expedite my service tickets promptly. I highly recommend their service to anyone.

6 years ago

Reply from Landmark Home Warranty

Hello Mario,

Thank you for taking the time to rate us! We are glad to see that our agents and contractors have been able to provide you with 5-star service. We look forward to the opportunity to help you in the future! Please feel free to reach out to us for any of your home warranty needs.

Thank you,

Tiffany Nguyen
Customer Relations Manager

Mar. 21st, 2018

check_circle

Verified Customer

star star star star star_border

James A.Cottone

I compared many home warranty programs and LANDMARK always came in on top! I’ve used them for over 5 years and am very pleased with their service.

6 years ago

Reply from Landmark Home Warranty

Hello James,

Thank you for taking the time to rate us! We are glad to see that our agents and contractors have been able to provide you with 4-star service. We would be happy to hear your feedback on what we can do to provide you with 5-star services. Please feel free to reach out to me directly at .

We look forward to the opportunity to help you in the future!

Thank you,

Tiffany Nguyen
Customer Relations Manager

Mar. 21st, 2018

check_circle

Verified Customer

star star_border star_border star_border star_border

Lois (Lia) LiannaDavis

Asked for information on what the warranty covered and how it worked right away, and didn't receive any information. Then had a problem with the water heater which I corrected (new water heater). When I called them, I was told that as they hadn't been called before the repair took place, that I was out of luck.

6 years ago

Reply from Landmark Home Warranty

Hello Lois,

Thank you for providing us with your feedback. I am sorry to hear of your experience. I would be happy to send you a copy of your coverage and warranty details for your reference by e-mail. You can also find this information online at when you log into your profile.

The warranty would like the opportunity to assist you on your home's failures. Any work done outside of the warranty without prior approval will not be reimbursed. We are available 24/7 to help you. If the failure requires immediate assistance, we will make reasonable efforts to ensure it is looked at.

You can reach out to me directly for any questions you may have. My e-mail here is .

Respectfully,

Tiffany Nguyen
Customer Relations Manager

Mar. 16th, 2018

check_circle

Verified Customer

star star star star star_border

LindaWicks

Because we live in a small town, my request for service always gets "re-assigned" Once service is provided, usually problem is rectified.

6 years ago

Reply from Landmark Home Warranty

Hello Linda,

Thank you for providing us with your feedback. We have representatives out in the field every day to build our in-network contractors. This will prevent reassignments in the future. Landmark strives to better our services for our homeowners. Due to this, under certain circumstances, you may be approved to utilize your own contractor to ensure you are getting the assistance you need.

Please do not hesitate to reach out to us for anything you may need in the future!

Thank you,

Tiffany Nguyen
Customer Relations Manager

Mar. 9th, 2018

check_circle

Verified Customer

star star star star star

Brock and CarrieArnold

They have been quick to respond to requests of service, and they constantly follow up to make sure the work is done.

6 years ago

Reply from Landmark Home Warranty

Hello Brock and Carrie,

Thank you for taking the time to rate and review us! I am pleased to hear that we have been responsive able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you!

Please do not hesitate to reach out to us for anything you may need in the future!

Thank you,

Tiffany Nguyen
Customer Relations Manager

Mar. 8th, 2018

check_circle

Verified Customer

star star_border star_border star_border star_border

Eugene (Bill)Coit

Poor vendors. Sometimes takes multiple contacts and many days for LM customer service to get a vendor in to fix issues. Vendors are more interested in making quick fixes than doing work that will fix issues permanently. Customer service is less than helpful.

6 years ago

Reply from Landmark Home Warranty

Hello Bill,

Thank you for taking the time to rate us. We appreciate your feedback. I am sorry to hear of your experience with your water heater. I would like to go into detail on your concerns to address them accordingly.

You can reach out to me directly at .

I look forward to hearing from you.

Respectfully,

Tiffany Nguyen
Customer Relations Manager

Mar. 8th, 2018

check_circle

Verified Customer

star star star star star

TrinaTravess

Customer service was good. Good communication and the repair man was great. He did good work and was friendly.

6 years ago

Reply from Landmark Home Warranty

Hello Trina,

Thank you for taking the time to rate us! We are glad to see that our agents and contractors have been able to provide you with 5- star service. We look forward to the opportunity to help you in the future! Please feel free to reach out to us for any of your home warranty needs.

Thank you,

Tiffany Nguyen
Customer Relations Manager

Mar. 8th, 2018

check_circle

Verified Customer

star star star star star

KathyHall

I have had such good service with Landmark I would recommend it to any and every homeowner I know. Thank you

6 years ago

Reply from Landmark Home Warranty

Hello Kathy,

Thank you for taking the time to rate us! We are glad to see that our agents and contractors have been able to provide you with 5- star service. We look forward to the opportunity to help you in the future! Please feel free to reach out to us for any of your home warranty needs.

Thank you,

Tiffany Nguyen
Customer Relations Manager

Mar. 8th, 2018

check_circle

Verified Customer

star star star star star

Timothy

Very reasonable prices, fast and reliable repairs on our claims. No funny business! Just great service!

6 years ago

Reply from Landmark Home Warranty

Timothy,

Thank you for taking the time to rate and review us! I am pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you!

Please do not hesitate to reach out to us for anything you may need in the future!

Thank you,

Tiffany Nguyen
Customer Relations Manager

Mar. 8th, 2018

check_circle

Verified Customer

star star star star_border star_border

Diane Austin, TX

1. Too few vendors. 2. Poor research on vendors....some I have encountered are LAST on EVERYONES list to call. 3. Response time of Landmark is poor.

6 years ago

Reply from Landmark Home Warranty

Diane,

Thank you for taking the time to rate and review us. Your feedback is greatly appreciated. I am sorry to hear that you feel this way. We do our best as a company to be as responsive as possible in order to assist our homeowners.

As for our contractors, we do work with independent contractors to ensure an unbiased diagnosis. We also have contractor relation representatives that are out in the field everyday to expand out in-network list.

Please do not hesitate to reach out to me for any other questions, comments, or concerns at

Thank you,

Tiffany Nguyen
Customer Relations Manager

Feb. 21st, 2018

check_circle

Verified Customer

star star_border star_border star_border star_border

Snook and Luther Salt Lake City, UT

Contractors slow to respond--took over a week to set an appt. Then, appt was changed with no advance notice. Had to be assigned another contractor. Also had problems in scheduling this second appt, with scheduling mistakes made at the contractor's office. Had to make multiple phone calls to set final appt with second contractor.

6 years ago

Reply from Landmark Home Warranty

Snook and Luther,

I am sorry to hear of your experiences with scheduling. I would like to go into more detail on who the contractor was. We value your feedback and take it very seriously. I'd like to ensure the appropriate department is notified of the delay.

Please reach out to me directly at .

Thank you,

Tiffany Nguyen
Customer Relations Manager

Feb. 22nd, 2018

check_circle

Verified Customer

star star star star star

V. Szyman Cypress, TX

Excellent service and consistent follow up to make sure the contractors have completed the job satisfactorily.

6 years ago

Reply from Landmark Home Warranty

V. Szyman,

Thank you for your feedback! We are glad to hear that our agents and contractors have been able to provide you with 5- star service. We look forward to the opportunity to help you in the future! Please feel free to reach out to us for any of your home warranty needs.

Thank you,

Tiffany Nguyen
Customer Relations Manager

Feb. 21st, 2018

check_circle

Verified Customer

star star star star star

Cheryle Ogden, UT

Great to work with. Jobs are completed quickly. Technicians are top notch. Friendly customer service.

6 years ago

Reply from Landmark Home Warranty

Cheryle,

Thank you for your feedback! We are glad to hear that our agents and contractors have been able to provide you with 5- star service. We look forward to the opportunity to help you in the future! Please feel free to reach out to us for any of your home warranty needs.

Thank you,

Tiffany Nguyen
Customer Relations Manager

Feb. 21st, 2018

check_circle

Verified Customer

star star star star star

Mrs Daams Saint George, UT

Heater broken. Called. Short wait time on hold. The contact worker came quickly and it was fixed same day!

6 years ago

Reply from Landmark Home Warranty

Mrs Daams,

Thank you for taking the time to rate and review us! I am pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you!

Please do not hesitate to reach out to us for anything you may need in the future!

Thank you,

Tiffany Nguyen
Customer Relations Manager

Feb. 21st, 2018

check_circle

Verified Customer

star star star star star

S. Cosper Eagle Mountain, UT

Landmark has been great to work with. They are quick to respond and had wonderful customer services.

6 years ago

Reply from Landmark Home Warranty

S.Cosper,

Thank you for your feedback! We are glad to hear that our agents and contractors have been able to provide you with 5- star service. We look forward to the opportunity to help you in the future! Please feel free to reach out to us for any of your home warranty needs.

Thank you,

Tiffany Nguyen
Customer Relations Manager

Feb. 21st, 2018

check_circle

Verified Customer

star star star star star

Jennifer Coppell, TX

The customer service and follow up are wonderful. They provide great technicians to resolve the issue.

6 years ago

Reply from Landmark Home Warranty

Jennifer,

Thank you for your feedback! We are glad to hear that our agents and contractors have been able to provide you with 5- star service. We look forward to the opportunity to help you in the future! Please feel free to reach out to us for any of your home warranty needs.

Thank you,

Tiffany Nguyen
Customer Relations Manager

Feb. 21st, 2018

check_circle

Verified Customer

star star star star star

Danny Rodriguez Chandler, AZ

Landmark seems to be very reliable when issuing a claim in a very timely manner to a qualified service company

6 years ago

Reply from Landmark Home Warranty

Danny,

Thank you for taking the time to rate and review us! I am pleased to hear that we have been able to service you in a timely manner and provide you with a peace of mind! We appreciate your feedback and hope to continue to provide remarkable service for you!

Please feel free to reach out to us for any of your home warranty needs.

Thank you,

Tiffany Nguyen
Customer Relations Manager

Feb. 13th, 2018

check_circle

Verified Customer

star star star star star

5 San Diego, CA

Great service, trustworthy, friendly. I used the service twice and had a good experience both times.

6 years ago

Reply from Landmark Home Warranty

Frank,

Thank you for your feedback! We are glad to hear that our agents and contractors have been able to provide you with 5- star service. We look forward to helping in the future. Please feel free to reach out to us for any of your home warranty needs.

Thank you,

Tiffany Nguyen
Customer Relations Manager

Feb. 13th, 2018

check_circle

Verified Customer

star star_border star_border star_border star_border

anonymous Austin, TX

Problems with billing and lining up proper resources. My contract was put on hold when an issue that wasn't my fault from 2 years ago came back around. Because Landmark did not properly document, I had to waste 6 hours getting to the bottom of the issue and proving it was not my fault.

6 years ago

Reply from Landmark Home Warranty

Anonymous,
Thank you for the feedback! We are sorry to hear that you have had some frustrations with your account. If you still have questions or concerns with your account, please reach out to us directly so that we can assist you in any way we can.
Thank you,

Cheyenne Rapier
Customer Relations Manager

Feb. 13th, 2018

check_circle

Verified Customer

star star star star star_border

No Name Salt Lake City, UT

They seem to not cover certain, needed areas for your home's maintenance. There are loop holes you need to be aware of.

6 years ago

Reply from Landmark Home Warranty

Homeowner,
Thank you for the rating! We are sorry to see that you have had some frustrations with the coverage we offer. The warranty does cover to repair or replace covered items that have become inoperable during your active coverage year. If you would like I can go into details for the coverage that you currently have with us. please feel free to reach out to me directly. Thank you,
Cheyenne Rapier
Customer Relations Manager

Feb. 13th, 2018

check_circle

Verified Customer

star star star star star

Valerie Salt Lake City, UT

Timely response to calls requesting service. Repair personnel respond quickly, pleasant and informativ

6 years ago

Reply from Landmark Home Warranty

Valerie,
Thank you for the 5-Star rating! We are happy to hear that our agents and the contractors have been able to respond in a timely manner. We do look forward to providing you with remarkable service in the future, please do not hesitate to reach out to us for any of your home warranty needs.

Thank you
Cheyenne Rapier
Customer Relations Manager

Feb. 12th, 2018

check_circle

Verified Customer

star star star star star_border

anonymous San Antonio, TX

I have not received any booklet with all the information regarding the warranty but I have had a lot of emails with information.

6 years ago

Reply from Landmark Home Warranty

Anonymous,
Thank you for your feedback! We are glad to hear that you are getting the needed information in the emails that we send out. I am sorry to hear that you have not received the booklet with your coverage information. I would like to get that booklet to you. If you would like that sent to you, please email me directly with your warranty information and I will get that sent out to you.
Thank you,
Cheyenne Rapier
Customer Relations Manager

Feb. 12th, 2018

check_circle

Verified Customer

star star star star star

cat

the are quick to solve the problem, the find the right people to make sure your happy, they do check up on you

6 years ago

Reply from Landmark Home Warranty

Loretta, thank you for your review! Landmark does all that we can to ensure our homeowners are getting the service they deserve in a timely manner! Please do not hesitate to reach out to us in the future for any assistance you may need! Thank you, Tiffany Nguyen | Customer Relations Manager |

Jan. 25th, 2018

check_circle

Verified Customer

star star star star star

Arin Lee Georgetown, TX

Good coverage-claims are mostly covered. customer service-claims managers are courteous and helpful.

6 years ago

Reply from Landmark Home Warranty

Arin, we're pleased to hear we have been helpful for you! Please do not hesitate to reach out to us in the future for any assistance you may need! Thank you, Tiffany Nguyen | Customer Relations Manager |

Jan. 25th, 2018

check_circle

Verified Customer

star star star_border star_border star_border

Clint Stafford, TX

I've only made a couple of calls to them. The one serious issue was horribly handled by contractors who obviously have no interest in customer service and Landmark was in no rush to address the issue.

6 years ago

Reply from Landmark Home Warranty

Clint,

Thank you for the honest feedback. We are sorry to hear that your experience with our contractors and agents has not been remarkable. I would like to see if there is anything else I can do to assist you with the claim that you have had. If you would like to go over the services you received in detail, please feel free to reach out to me directly.

Thank you,

Cheyenne Rapier | Customer Relations Manager |

Jan. 22nd, 2018

check_circle

Verified Customer

star star star star star

Elizabeth Kaysville, UT

always very helpful and prompt, i get response in time all the time and the references have been pretty good

6 years ago