Name: Landmark Home Warranty
Rating: 3.3

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Verified Customer

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Fisher Portland, OR

Response time, I asked to be contacted via phone because I wasn‚Äôt understanding the email 3 days in a row just to get another response and no phone call.

3 years ago

Reply from Landmark Home Warranty

Dear Fisher, Landmark would like to review the situation firsthand and is searching for your information. However, we cannot locate a Landmark service plan under the name provided. May we please ask you to forward the contract information to [email protected]? Thank you for your consideration. Landmark Home Warranty

Feb. 23rd, 2021

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Roy Pruett Wilder, ID

Had very good and responsive , always get to talk to real person always get response a response to my WO within the hr

3 years ago

Reply from Landmark Home Warranty

Dear Roy Pruett, On behalf of the entire team, thank you so much for 4 star review and providing such thoughtful testimony regarding your recent customer service experiences with Landmark Home Warranty! Our number one priority is your satisfaction with all your home warranty and home services needs and we love the positive feedback, and always appreciate the opportunity to help. Thank you again for choosing Landmark! We truly value your continued business and look forward to serving you again. Landmark Home Warranty

Jan. 25th, 2021

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Steve

They have taken care of all our claims. The repair people that have been sent have been reliable and knowledgable.

3 years ago

Reply from Landmark Home Warranty

Dear Steve, Thank you so much for the 5 star review and positive comments regarding your service experiences with Landmark Home Warranty and our wonderful contractors! Providing timely repairs completed by reliable and knowledgeable service professionals is exactly what we strive to do, and we are extremely happy to hear how pleased you are with the level of service and support you received. On behalf of the entire Landmark team, thank you again! We truly appreciate your business and look forward to serving you again. Landmark Home Warranty

Dec. 14th, 2020

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Jim

Excellent service arrived on kept me informed of the time line to get the part needed to fix my ice maker replacement

3 years ago

Reply from Landmark Home Warranty

Dear Jim, Thank you so much for the 5 star review and such positive testimony regarding your service experiences with Landmark Home Warranty! Providing expedient service and accurate repairs from reliable service technicians is our top priority, and it is always our pleasure to assist you with all your home warranty and home services needs. On behalf of the entire team, thank you again! We truly value your business and look forward to serving you in the future. Landmark Home Warranty

Dec. 7th, 2020

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Sharon Caird

They don't contact my property managers after work has been carried out - instead I get the calls but don't know which property they are reffing to.

3 years ago

Reply from Landmark Home Warranty

Dear Ms. Caird, Thank you so much for the 4 star review and providing such important information regarding your customer service experiences with Landmark Home Warranty. Your satisfaction is our top priority, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. Please know we appreciate your honest feedback and we sincerely regret the frustration you experienced regarding our efforts of communication, and we are pleased to have maintained your faith in the wonderful services Landmark has to offer. On behalf of the entire team, thank you again! We truly value your business and look forward to serving you again soon. Landmark Home Warranty

Dec. 7th, 2020

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Jennifer

I had multiple service orders only heard back on 2 of them. Was supposed to receive check in the mail by now. Nothing has come, it's been 6 weeks. I try to call only to wait on hold for 40+ minutes and never reach anyone.

3 years ago

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BD

Because like ALL other companies you will find that every "contractor" they send out to do work on your home has way more negative comments than positive on BBB and Yelp websites!

3 years ago

Reply from Landmark Home Warranty

Dear BD, Landmark is actively searching for your information to review the situation firsthand. However, we cannot locate a Landmark service plan under the name provided. May we please ask you to forward the contract information to [email protected]? Thank you for your consideration. Landmark Home Warranty

Nov. 24th, 2020

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Tiffany Small

I haven't had any issues with the company and out of two years have only need two service calls. So, so far so good.

3 years ago

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Peter Davies

Easy to organize a house call. Service personel alway efficient, prompt, polite. "Repair or replace" policy works well.

3 years ago

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Gary Phillips

Ease of requesting service, timely response from providers, no-hassle payment schedule. Great overall service.

3 years ago

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Yolanda

Timely manner to start process.. Customer service are on point and the companies they use do a great job.

3 years ago

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srf Radcliff, KY

Scott P was very thorough, professional, and friendly. He explained the coverage very well. The price was right.

3 years ago Edited January 10, 2024

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Cecilia

I feel that the cost per month plus the $100 fee per repair is a lot of money. Sometimes it's cheaper to fix things myself which completely negates the need for a warranty.

3 years ago

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Aaron Cohen

We have gotten tons of incorrect information spanning over a couple weeks about our claim. The Rep has been incredibly unprofessional and uneducated. Horrible service. We also are not able to get through when we call and are never called back.

3 years ago

Reply from Landmark Home Warranty

Dear Mr. Cohen, Thank you for bringing this information to our attention and allowing Landmark the opportunity to review your situation firsthand. Our top priority is your satisfaction and we apologize for your frustration regarding communication and our explanations of coverage for the furnace. OneGuard has authorized replacement of the single staged furnace and you expressed interest in upgrading to a higher efficient, two stage unit for an additional out of pocket expense. Please be assured we have provided pricing to the contractor for the single stage furnace and that cost was deducted from the upgrade balance. In addition, we have informed you of the cash in lieu alternative should you choose to have the installation completed by a third-party contractor. Please know we look forward to your decision and thank you again for the opportunity to assist you. Landmark Home Warranty

Oct. 1st, 2020

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Philip kaplan

They are always prompt with scheduling service calls, professional and courteous, concerned about customer needs

3 years ago

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Veronica

Very easy to work with. Great customer service. I have used two other warranty companies before, Landmark is the best.

3 years ago

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Cheryl Justison

They are quick to answer the phone and take the $60 but when the repairman comes out to get approval on a job, they wonâ€™t answer the phone. They also donâ€™t respond to our concerns.

3 years ago

Reply from Landmark Home Warranty

Dear Cheryl, Landmark is actively searching for your information to review the situation firsthand. However, we cannot locate a Landmark service plan under the name provided. May we please ask you to forward the contract information to [email protected]? Thank you for your consideration. Landmark Home Warranty

Sep. 23rd, 2020

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Grant Yuma, AZ

Was advised differently as to what this company would do for me. Definitely a lot more hoops and less coverage than I get with American Home Shield on my other house.

3 years ago

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Jake

In the end the service worked out well but initial communication with customer services person it seemed they were trying to make it seem that it was not a claim.

4 years ago

Reply from Landmark Home Warranty

Dear Jake,

I am sorry to hear that you feel this way. I would like the opportunity to review your service request in more detail to better address your concerns. Your feedback is taken very seriously. It provides great insights on how we can improve as a company to better serve our homeowners. Please reach out to me directly at customerrelations@landmarkhw. com.

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Feb. 26th, 2020

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Verified Customer

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Terri

Fast to respond and very helpful. Service people have been very helpful and honest about the problems we have had.

4 years ago

Reply from Landmark Home Warranty

Dear Terri,

Thank you for the great review! We hope to continue providing you remarkable service. Please do not hesitate to reach out to us for any questions you may have.

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Feb. 26th, 2020

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Verified Customer

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Froilan Javier Rivas

Could cover more when it comes to insect treatment for you home instead of just the inside of the house it should be both inside and out.

4 years ago

Reply from Landmark Home Warranty

Dear Froilan,

I am sorry to hear that you feel this way. I will send your feedback to the appropriate department to implement the necessary steps to better our services. Please reach out to me directly at if you have any further questions.

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Feb. 14th, 2020

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Verified Customer

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John

Current experience has been great. Several years ago was a struggle with the company. things must be moving in a better direction.

4 years ago

Reply from Landmark Home Warranty

Dear John,

We are glad to see that our agents and contractors have been able to provide you with 4-star service! We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Feb. 14th, 2020

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Verified Customer

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Matt S

Landmark provides a quality service and positive customer support, my wife and I were very happy with the outcome.

4 years ago

Reply from Landmark Home Warranty

Dear Matt,

We appreciate your feedback and thank you for the time you have taken to share it. We hope to continue to provide remarkable service for you and look forward to the opportunity to help you in the future! Please feel free to reach out to us for any of your home warranty needs.

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Feb. 11th, 2020

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Verified Customer

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Joseph K.

I have been satisfied with them, wish their call center was in the US. Sometimes is a pain dealing with non native english speakers.

4 years ago

Reply from Landmark Home Warranty

Dear Joseph,

We are glad to see that our agents and contractors have been able to provide you with 4-star service! We are sorry to hear of the frustrations you have had with our agents and we will be passing your feedback to the correct department as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at .

Sincerely,
Cheyenne Rapier
Customer Relations Manager

Jan. 14th, 2020

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Cruz Serrano Goodyear, AZ

Because, the Terms and Conditions are vague of what products (appliances) Landmark covers only certain product brands especially in the ground pool. And, charges even for preventative maintenance. are covered by Landmark

4 years ago

Reply from Landmark Home Warranty

Dear Cruz,

I am sorry to hear that you feel this way. I would be happy to answer any questions you may have regarding your coverage. You can reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Dec. 31st, 2019

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Verified Customer

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Rebecca Chidester

We have had to call to open a claim and they were very professional and made us feel at ease with the process

4 years ago

Reply from Landmark Home Warranty

Dear Rebecca,

We are very happy to hear that we have been able to provide you with remarkable service. We appreciate the time you have taken to share your feedback. Please do not hesitate to reach out to us for any questions you may have.

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Dec. 17th, 2019

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Verified Customer

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Esdras Eli Moreno

Our only claim was easy and fast. The locksmith working was friendly Fast and gave us tips to protect our home

4 years ago

Reply from Landmark Home Warranty

Dear Esdras,

We are happy to hear that you received timely service for your re-key service. Thank you for the time you have taken to review us! Please let us know if you have any questions!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Dec. 17th, 2019

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Verified Customer

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Marsha Ness Lake Havasu City, AZ

We had two issues shortly after moving into our new home. Repairs were scheduled fast and things were fixed.

4 years ago

Reply from Landmark Home Warranty

Dear Marsha,

We appreciate your feedback and thank you for the time you have taken to share it. We hope to continue to provide remarkable service for you and look forward to the opportunity to help you in the future! Please feel free to reach out to us for any of your home warranty needs.

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Dec. 3rd, 2019

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Verified Customer

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Tairel Love

The company that repair my fridge caused water damage because I've maker tube came off. They made me run after the service provider for them to come fix the water damage. They never came and I just got tired of running after then so it's still not fixed. They should be the ones following up with the service provider not me

4 years ago

Reply from Landmark Home Warranty

Dear Tairel,

I am sorry to hear about this experience. The warranty does not cover for any consequential or secondary damages that may have been caused by a contractor. The contractors are licensed, bonded, and insured for these situations. We do recommend that you reach out to them directly.

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Oct. 22nd, 2019

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Verified Customer

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Elaine Keane

I don't think they give you fair market value and it takes awhile to actually get a contractor to look at the problem. when a replacement is needed.

4 years ago

Reply from Landmark Home Warranty

Dear Elaine,

Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear that you feel this way. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Oct. 22nd, 2019

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Verified Customer

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LG

Still new to the company, but our first service call went seamlessly and we were very pleased with the results.

4 years ago

Reply from Landmark Home Warranty

Dear LG,

We appreciate your feedback and thank you for the time you have taken to share it. We hope to continue to provide remarkable service for you and look forward to the opportunity to help you in the future! Please feel free to reach out to us for any of your home warranty needs.

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Oct. 22nd, 2019

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Verified Customer

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Chris Phoenix, AZ

Ordering with customer service person from another country is quite stressful when they don't understand you and I don't understand them.

4 years ago

Reply from Landmark Home Warranty

Dear Chris,

You can go online to open up a service request or chat with a representative located in our corporate office. If you have any questions, I would also be happy to assist you. You can reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Oct. 11th, 2019

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Verified Customer

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Kami Cochran

I have never had an issue with them. They have always provided top shelf companies to assist me in my needs.

4 years ago

Reply from Landmark Home Warranty

Dear Kami,

Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Oct. 8th, 2019

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Verified Customer

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Sabina

They have been awesome so far. I've used them 3 times since moving into my new house and they have not let me down yet

4 years ago

Reply from Landmark Home Warranty

Dear Sabina,

Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Oct. 8th, 2019

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Verified Customer

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Dannygirl

Repairs have been satisfactory from the a/c repair and plumbing situations I had to address this year.

4 years ago

Reply from Landmark Home Warranty

Dear Dannygirl,

Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Oct. 8th, 2019

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Verified Customer

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Jennifer W.

Landmark responds in an efficient amount of time when we contact them. Their contractors are capable and professional.

4 years ago

Reply from Landmark Home Warranty

Dear Jennifer,

Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Oct. 8th, 2019

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Verified Customer

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Shazeeda Jabir

Communication and Accommodation is amazing. Follow up is on par and excellent.Techs are getting better and better.

4 years ago

Reply from Landmark Home Warranty

Dear Shazeeda,

Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Oct. 8th, 2019

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Verified Customer

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Gary E Albert

service tech was on time, did a great job and was very informative, clean up as thought he wasn't even there

4 years ago

Reply from Landmark Home Warranty

Dear Gary,

Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Oct. 8th, 2019

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Verified Customer

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Dienie

I have always received great service. The associates I deal with on the phone are friendly and very efficiant.

4 years ago

Reply from Landmark Home Warranty

Dear Dienie,

Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Sep. 17th, 2019

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Verified Customer

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LR Hall

Excellebt Service for my needed repairs on our Air Conditioner and fast service aas we kive in a rural area,

4 years ago

Reply from Landmark Home Warranty

Dear LR Hall,

Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Sep. 17th, 2019

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Verified Customer

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Tom Schmidt

Out of town business that your computer show as "avalable" are anything but and your employees are no longer able to help. They appear to be rules by your computer system and have no athority.

4 years ago

Reply from Landmark Home Warranty

Dear Tom,

Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear that you feel this way. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jul. 25th, 2019

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Verified Customer

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lckerby Kuna, ID

I specifically asked if the well was covered and was told yes, but when the pressure tank went out, it wasn't covered. Furthermore the company they refered me to were twice as expensive and very unresponsive.

4 years ago

Reply from Landmark Home Warranty

Dear Ickerby,

I am sorry to hear about your experience with your well pump service request. The warranty does offer coverage for your well pump. However, the pressure tank is a listed exclusion. I would be happy to go over any coverage questions you may have in more detail. You can reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jul. 22nd, 2019

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Verified Customer

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Randall Milroy Saint George, UT

Fair price and great service. They took care of everything in one phone call and had a service tech respond right away.

4 years ago

Reply from Landmark Home Warranty

Dear Randall,

Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jul. 19th, 2019

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Verified Customer

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Margaret

Only having on company that you can use in an emergency and the one company says they cant come out for a week....especially when they are the ones that came out two weeks earlier and installed a part wrong that caused the failure in my system.

4 years ago

Reply from Landmark Home Warranty

Dear Margaret,

Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear that you feel this way. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jul. 11th, 2019

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Verified Customer

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Salah moussa Gilbert, AZ

I had a good experience with them , when my microwave want bad thy token care of the issue right a way

4 years ago

Reply from Landmark Home Warranty

Dear Salah,

Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jun. 27th, 2019

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Verified Customer

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S Major Vernal, UT

They have been easy to work with and the money that is spent on the warranty is much less than the value they provide.

4 years ago

Reply from Landmark Home Warranty

Dear S Major,

Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jun. 27th, 2019

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Verified Customer

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Patricia Baer Lake Havasu City, AZ

Easy to work with and on time service, good customer service. Always workable if you want to change a vendor.

4 years ago

Reply from Landmark Home Warranty

Dear Patricia,

Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jun. 20th, 2019

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Verified Customer

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Amber Bower Denton, TX

My representative has been fantastic, they are quick at scheduling and getting a qualified technician to the house.

4 years ago

Reply from Landmark Home Warranty

Dear Amber,

Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jun. 20th, 2019

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Verified Customer

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Jon N.

Responsive, good communication & nice follow up to make sure work is being completed in a timely manner.

4 years ago

Reply from Landmark Home Warranty

Dear Jon,

Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jun. 13th, 2019

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Verified Customer

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James

Listens to problem. Gets the service people necessary to do the job. All done in a timely professional manner.

4 years ago

Reply from Landmark Home Warranty

Dear James,

We are pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jun. 13th, 2019