Landmark Home Warranty
6.7
Overall Score
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Verified Customer
Review Source
Jim
4 years ago
Reply from Landmark Home Warranty
Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Jun. 13th, 2019
Verified Customer
Review Source
Jason C.
4 years ago
Reply from Landmark Home Warranty
Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Jun. 13th, 2019
Verified Customer
Review Source
Curtis
4 years ago
Reply from Landmark Home Warranty
Thank you for taking the time to share your feedback. We appreciate it and are happy to see that we have been able to provide you with 5-star services! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!
Sincerely,
Tiffany Nguyen
Customer Relations Manager
May. 30th, 2019
Verified Customer
Review Source
Brian Tholen
4 years ago
Reply from Landmark Home Warranty
Thank you for taking the time to share your feedback. We appreciate it and are happy to see that we have been able to provide you with 5-star services! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!
Sincerely,
Tiffany Nguyen
Customer Relations Manager
May. 30th, 2019
Verified Customer
Review Source
Connie Espinoza
4 years ago
Reply from Landmark Home Warranty
Thank you for taking the time to share your feedback. We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!
Sincerely,
Tiffany Nguyen
Customer Relations Manager
May. 30th, 2019
Verified Customer
Review Source
Chad Baughman
5 years ago
Reply from Landmark Home Warranty
I am sorry to hear that you feel this way. I’d like to thank you for the time you have taken to share your feedback.
We understand that our homeowners may choose to use another contractor to perform repairs/replacements or may be unhappy with out of pocket expenses. There are alternative options we may present to you. If a cash out is offered, it will be at Landmark’s cost for the covered repairs/replacement. This may be less than retail.
I would be happy to go over your coverage details if you have any questions. You can reach out to me directly at .
Sincerely,
Tiffany Nguyen
Customer Relations Manager
May. 15th, 2019
Verified Customer
Review Source
Dave Nampa, ID
5 years ago
Reply from Landmark Home Warranty
We are pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!
Sincerely,
Tiffany Nguyen
Customer Relations Manager
May. 15th, 2019
Verified Customer
Review Source
Damon
5 years ago
Reply from Landmark Home Warranty
Thank you for taking the time to share your feedback. We appreciate it and are happy to see that we have been able to provide you with 5-star services! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!
Sincerely,
Tiffany Nguyen
Customer Relations Manager
May. 15th, 2019
Verified Customer
Review Source
Ken
5 years ago
Reply from Landmark Home Warranty
Thank you for taking the time to share your feedback. We appreciate it and are happy to see that we have been able to provide you with 5-star services! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!
Sincerely,
Tiffany Nguyen
Customer Relations Manager
May. 14th, 2019
Verified Customer
Review Source
Michelle
5 years ago
Reply from Landmark Home Warranty
Thank you for taking the time to share your feedback. We appreciate it and are happy to see that we have been able to provide you with 5-star services! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!
Sincerely,
Tiffany Nguyen
Customer Relations Manager
May. 14th, 2019
Verified Customer
Review Source
Robbie
5 years ago
Reply from Landmark Home Warranty
We are glad to see that our agents and contractors have been able to provide you with 4-star service! We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at .
Sincerely,
Tiffany Nguyen
Customer Relations Manager
May. 14th, 2019
Verified Customer
Review Source
Roland Castellanos
5 years ago
Reply from Landmark Home Warranty
We are pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!
Sincerely,
Tiffany Nguyen
Customer Relations Manager
May. 14th, 2019
Verified Customer
Review Source
Sally Bates
5 years ago
Reply from Landmark Home Warranty
Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear that you feel this way. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at .
Sincerely,
Tiffany Nguyen
Customer Relations Manager
May. 14th, 2019
Verified Customer
Review Source
Troy Baccheschi
5 years ago
Reply from Landmark Home Warranty
Thank you for taking the time to share your feedback. We appreciate it and are happy to see that we have been able to provide you with 5-star services! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!
Sincerely,
Tiffany Nguyen
Customer Relations Manager
May. 14th, 2019
Verified Customer
Review Source
Shelley Ingram Midland, TX
5 years ago Edited January 10, 2024
Reply from Landmark Home Warranty
Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Apr. 23rd, 2019
Verified Customer
Review Source
Susie Mower
5 years ago
Reply from Landmark Home Warranty
Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Apr. 16th, 2019
Verified Customer
Review Source
Cassy
5 years ago
Reply from Landmark Home Warranty
We are glad to see that our agents and contractors have been able to provide you with 4-star service! We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at .
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Apr. 10th, 2019
Verified Customer
Review Source
Jesse Garcia
5 years ago
Reply from Landmark Home Warranty
Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear about your recent experience with your service request. I have received your e-mail and will be reviewing your concerns. I will reply to you once I am able to determine what I can do to assist you.
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Apr. 10th, 2019
Verified Customer
Review Source
Lydia
5 years ago
Reply from Landmark Home Warranty
Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Apr. 2nd, 2019
Verified Customer
Review Source
Lennika Wright
5 years ago
Reply from Landmark Home Warranty
Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Apr. 2nd, 2019
Verified Customer
Review Source
Linda Davis
5 years ago
Reply from Landmark Home Warranty
We are glad to see that we have been able to provide you with 4-star service! I will be forwarding your feedback to the appropriate department as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at .
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Apr. 2nd, 2019
Verified Customer
Review Source
Rudy Hinojosa Manor, TX
5 years ago
Reply from Landmark Home Warranty
Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home and hope to continue providing you with remarkable service. Please do not hesitate to reach out to us for any of your home warranty needs!
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Mar. 26th, 2019
Verified Customer
Review Source
Barbie
5 years ago
Reply from Landmark Home Warranty
Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home and hope to continue providing you with remarkable service. Please do not hesitate to reach out to us for any of your home warranty needs!
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Mar. 19th, 2019
Verified Customer
Review Source
Michelle DiGiacomo
5 years ago
Reply from Landmark Home Warranty
We are pleased to hear that we have been able to service your water heater in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Mar. 19th, 2019
Verified Customer
Review Source
Deb Fogarty
5 years ago
Reply from Landmark Home Warranty
Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home and hope to continue providing you with remarkable service. Please do not hesitate to reach out to us for any of your home warranty needs!
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Mar. 19th, 2019
Verified Customer
Review Source
Anita julka
5 years ago
Reply from Landmark Home Warranty
Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Feb. 1st, 2019
Verified Customer
Review Source
Heidi
5 years ago
Reply from Landmark Home Warranty
Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Jan. 24th, 2019
Verified Customer
Review Source
Stephen Canova
5 years ago
Reply from Landmark Home Warranty
We are pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Jan. 18th, 2019
Verified Customer
Review Source
Anonymous Saint George, UT
5 years ago
Reply from Landmark Home Warranty
We are pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Jan. 10th, 2019
Verified Customer
Review Source
elsie ophorst
5 years ago
Reply from Landmark Home Warranty
I am sorry to hear that you feel this way. Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I would like the opportunity to discuss your concerns in more detail to better address them. Please reach out to me directly at with your property address.
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Dec. 31st, 2018
Verified Customer
Review Source
Colleen W
5 years ago
Reply from Landmark Home Warranty
We are glad to see that Landmark has been able to provide you with 4-star service. The service call fee is a fee paid to the contractor to go out to your home and diagnose your unit. This fee covered the diagnosis and the repair date (if needed). Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. If you have any further questions, please do not hesitate to reach out to us.
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Dec. 31st, 2018
Verified Customer
Review Source
Jess
5 years ago
Reply from Landmark Home Warranty
Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I would like the opportunity to discuss your concerns in more detail to better address them. The warranty does have the ability to deem your service request an emergency, however, we do not ask if they are applicable to you. You will need to notify the representative of your situation and they will deem it accordingly.
If you have any further questions, please do not hesitate to reach out to us.
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Dec. 31st, 2018
Verified Customer
Review Source
They do what they promised they would in a timely manner Emmett, ID
5 years ago
Reply from Landmark Home Warranty
We are pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Dec. 19th, 2018
Verified Customer
Review Source
Walter Potter Filer, ID
5 years ago
Reply from Landmark Home Warranty
We are pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Dec. 19th, 2018
Verified Customer
Review Source
S Henke Houston, TX
5 years ago
Reply from Landmark Home Warranty
Thank you for taking the time to share your feedback! We appreciate it and are happy to hear that you feel this way. We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Dec. 19th, 2018
Verified Customer
Review Source
Jesse Mesa, AZ
5 years ago
Reply from Landmark Home Warranty
I am sorry to hear that you feel this way. Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I would like the opportunity to discuss your concerns in more detail to better address them. Please reach out to me directly at with your property address.
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Dec. 19th, 2018
Verified Customer
Review Source
Andrew Lunt Garden City, ID
5 years ago
Reply from Landmark Home Warranty
We are glad to see that our agents and contractors have been able to provide you with 4-star service for your garage door. We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at .
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Dec. 19th, 2018
Verified Customer
Review Source
Karen Middleton Burleson, TX
5 years ago
Reply from Landmark Home Warranty
If your system is deemed unrepairable, the warranty will cover to replace your system with one that is comparable in features, efficiency, and capacity, but not in color, brand, or dimensions. Alternative options can be reviewed if you wish to select your own system.
Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. If you have any further questions or concerns, please reach out to me directly at .
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Oct. 5th, 2018
Verified Customer
Review Source
Ryan Williams Salt Lake City, UT
5 years ago
Reply from Landmark Home Warranty
We are pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Oct. 4th, 2018
Verified Customer
Review Source
William San Antonio, TX
5 years ago
Reply from Landmark Home Warranty
We are pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Oct. 4th, 2018
Verified Customer
Review Source
Tim Cunningham Elgin, TX
5 years ago
Reply from Landmark Home Warranty
We are glad to hear that you feel this way. We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at .
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Oct. 4th, 2018
Verified Customer
Review Source
Bill Hull Spring Branch, TX
5 years ago
Reply from Landmark Home Warranty
We are glad to see that our agents and contractors have been able to provide you with 4-star service! We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at .
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Oct. 4th, 2018
Verified Customer
Review Source
William Kramer
5 years ago
Reply from Landmark Home Warranty
Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear of your experience with your A/C service request. I would like the opportunity to review your service request in more detail to better address your concerns. Please reach out to me directly at .
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Sep. 12th, 2018
Verified Customer
Review Source
Trista Pallarez
5 years ago
Reply from Landmark Home Warranty
Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear of your experience with your plumbing service request. The cash out to assist you with bringing your drywall back up to a rough finish was processed on 09/11/18. It will take 10-14 business days to get to you.
If you have any further questions, please feel free to reach out to me directly at .
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Sep. 12th, 2018
Verified Customer
Review Source
Kenneth M
5 years ago
Reply from Landmark Home Warranty
We are glad to see that our agents and contractors have been able to provide you with 4-star service! We would be happy to hear more on your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at .
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Sep. 12th, 2018
Verified Customer
Review Source
Lori
5 years ago
Reply from Landmark Home Warranty
Thank you for taking the time to share your feedback. We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at .
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Sep. 12th, 2018
Verified Customer
Review Source
Richard Renner
5 years ago
Reply from Landmark Home Warranty
Thank you for your feedback! We are glad to hear that our agents and contractors have been able to provide you with remarkable service. We want to thank you for being a part of the Landmark family and we look forward to servicing you in the years to come. Please let us know if you have any questions or concerns moving forward.
Thank You
Cheyenne Rapier| Customer Relations Manager|
Jan. 15th, 2018
Verified Customer
Review Source
B.G.R
5 years ago
Reply from Landmark Home Warranty
I am sorry to hear that you feel this way. For every service request, a service call fee is owed to the contractor to go out to your home to diagnose your unit. Once we have the diagnosis, it will be reviewed to determine coverage according to the cause of the failure. I would like the opportunity to review your service request to better address your concerns. I am also happy to go over any coverage details with you. You can reach out to me directly at .
I look forward to hearing from you.
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Sep. 5th, 2018
Verified Customer
Review Source
C.Manning
5 years ago
Reply from Landmark Home Warranty
We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Aug. 28th, 2018
Verified Customer
Review Source
GP Galka
5 years ago
Reply from Landmark Home Warranty
Thank you for the 5- star rating! We are glad to hear that we have been able to serivce you and look forward to helping in the future. Please feel free to reach out to us for any of your home warranty needs.
Thank you,
Cheyenne Rapier | Customer Relations Manager |
Jan. 22nd, 2018
