Name: Landmark Home Warranty
Rating: 3.3

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Verified Customer

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Jianan Plano, TX

I like the fact that I can reach their customer support at any time, and that their response is pretty quick. Plus, they have good reviews online.

6 years ago

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Verified Customer

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Dondee Steves San Antonio, TX

i jsut had my garage door repaired within two hours of calling landmark to report a repair issue. good job!

6 years ago

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Mona El-Hindi McKinney, TX

Very disappointed on how my claim about my dryer malfunctioning was handled. I had to take time and call them repeatedly with the same information after I had my vent looked at and know it's not the problem. So far it's frustration and a waste of service call money and time. Don't think I'll be renewing

6 years ago

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Verified Customer

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Keith Wilson La Porte, TX

In the one instance I used them, they were great. Very affordable, and handled the situation quickly.

6 years ago

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Grady Hillhouse San Antonio, TX

Confusing to have so many representatives. Never know who to call. The contractors have not been great. Once, we found out two weeks later that the contractor that was hired doesn't even service our brand of microwave. Doesn't seem like it should have taken that long to figure out (our microwave still isn't fixed two months later).

6 years ago

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Anonymous Phoenix, AZ

The customer service is excellent, but the actual policy in what they cover was not so great. I spent nearly a thousand dollars, earlier this week, to replace pool filter.

6 years ago

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Patricia Bloom Las Vegas, NV

I've used it several times and my problems was taking care of. I have no negatives so far, but I think their price is getting a little too high.

6 years ago

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Ronald / Ann Butts San Tan Valley, AZ

We had a water heater burst and had some wall damage internally and externally, and they fixed it. Besides, their customer support was just fine.

6 years ago

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Linda Buxton Ingram, TX

I'm very disappointed with their customer support. I have been selling real estate for 15 years, and as a consumer on the other side, I thought they were very rude, inconsiderate and they don't cover as much as I thought they would. I would no longer use home warranty as my house warming gift towards the buyers.

6 years ago

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Dan and Rebecca Perry Herriman, UT

I've used them a few times already, and they've offered a very good support. Actually, I had Landmark help me find and A/C group that could come in and fix my system, and it's all been positive so far.

6 years ago

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Paer and Adrian Bergkvist Carrollton, TX

My realtor told me to go with them. They've been responsive and timely; I filed the claim and they got somebody out, and everything went fine.

6 years ago

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MT Herriman, UT

We've only used the service once, but so far, so good. They're very efficient at what they do, so we're happy with it.

6 years ago

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Vincent Slaven Phoenix, AZ

I guess their customer support is pretty good. I've submitted about 4 or 5 claims, but only one of them actually went through. It works out really well, and the customer service is nice. The guys who come over to fix thing are good as well, it just doesn't cover as much as many things as I need.

6 years ago

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SC Cibolo, TX

The actual company, Landmark Home Warranty, is great. They're great to work with; plus, they're knowledgeable.

6 years ago

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Mehmet Ozek San Antonio, TX

I've needed a plumber a couple of times, and they provided one in a timely manner to solve the problem. We're happy with the service.

6 years ago

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Verified Customer

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Kenneth Anderson Keller, TX

All I had to do was call, and they did what we asked. They sent someone out very quickly, and they've been very good. I really like them.

6 years ago

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Zachary Moore Kuna, ID

This company is one of the worst out of a very bad segment of home warranty companies. They take forever to service anything 90% of the time. My average has been 3-4 weeks and those are business weeks. This is not due to parts most of the time as this is their standard excuse as to why their lead times are so long. They will send one company out approve the repair and then 3-4 weeks later when you've heard nothing they will say oh we need to send another company out complimentary of course charge you for it and they deny the claim they previously approved. I have documentation if requested. I'm not one to complain unless service is horrible and landmarks service is almost indescribably bad. Stay away far way from this seedy company.

11 months ago

Reply from Landmark Home Warranty

Dear Mr. Moore, Thank you for bringing this to our attention and allowing Landmark the opportunity to review your situation firsthand. Customer satisfaction is our number one priority, and apologize for the frustration. We have confirmed that Landmark has authorized the replacement of the dryer and we are also available if we may offer any additional assistance. Thank you again for your consideration and allowing Landmark the opportunity to serve you. Landmark Home Warranty

May. 30th, 2023

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Thomas Haenel Tucson, AZ

Had to call a few times before I got someone willing to help, but once I did, Scott was very helpful! That being said, the online portal is more or less dysfunctional and hold times are ludicrous if you call in instead. Fixing the bugs in the online process would go a long way to helping me not hate having to deal with this company.

11 months ago

Reply from Landmark Home Warranty

Dear Mr. Haenel, Thank you so much for taking the time to write a review and allowing Scott the opportunity to review your situation firsthand. Customer satisfaction is our utmost priority, and we truly apologize for any frustration. Scott was extremely happy to provide you with his personal assistance and achieve resolution on your behalf, and he also appreciates such positive recognition. Thank you again for your consideration and allowing Landmark the opportunity to serve you. Landmark Home Warranty

May. 17th, 2023

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Al Emm Eugene, OR

As I sent in the first rating, Logan (and...I don't recall his name) were both quite pleasant and went about checking for the cause, then ordering a part to repair it before they left. I recommend him (them) quite highly.

1 year ago

Reply from Landmark Home Warranty

Dear Mr. Emm, Thank you so much for the 5 stars and providing such wonderful testimony regarding your customer service experiences with Landmark Home Warranty and your great service professionals! It is always our distinct pleasure to provide the most comprehensive coverage in the industry and best-in-class service, and we love the amazing feedback. On behalf of the entire team, thank you again for choosing Landmark! We truly value your business and recommendation and look forward to serving you in the future. Landmark Home Warranty

Feb. 7th, 2023

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Kelly Frankenbery Surprise, AZ

I’ve been using Landmark home warranty for over a year now and have been quite satisfied. They have come out for a few issues I’ve had and done very well. Highly recommend

1 year ago

Reply from Landmark Home Warranty

Dear Ms. Frankenbery, Thank you so much for the 5 star review regarding your customer service experiences with Landmark Home Warranty! Your satisfaction is our number one priority, and it is always our most distinct pleasure to assist and provide the peace of mind you deserve when faced with an unexpected breakdown. On behalf of the entire Landmark team, thank you again! We truly value your continued business and recommendation and look forward to serving you in the future. Landmark Home Warranty

Feb. 6th, 2023

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Shawn Diebold Arlington, TX

Overall I’ve been very pleased with our service. Recently had a great interaction with Christopher S. He was extremely helpful, professional, and personable. I’ve had similar experiences with others in the past as well.

1 year ago

Reply from Landmark Home Warranty

Dear Mr. Diebold, Thank you so much for providing Landmark Home Warranty with a 5 star review regarding your recent customer service experience with Christopher! Our utmost priority is to provide a level of service that exceeds your expectations, and it is always our distinct pleasure to assist you with all your home warranty and home services needs. We agree! Christopher is very helpful, and your positive feedback and kind words really made his day. On behalf of the entire Landmark team, thank you again! We truly value your continued business and look forward to serving you in the future. Landmark Home Warranty

Aug. 19th, 2022

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ashlee Prettyman

Leslie O was the one person that made a huge difference with landmark. I originally had issues with communication until I was able to get into contact with her. She handled things right away and made us feel at ease.

1 year ago

Reply from Landmark Home Warranty

Dear Ms. Prettyman, Thank you so much for providing Landmark Home Warranty with a 5 star review regarding your customer service experience with Leslie! Your satisfaction is our number one priority, and it is always our most distinct pleasure to provide peace of mind. We agree! Leslie goes above and beyond, and she loved having the opportunity to personally assist you. On behalf of the entire Landmark team, thank you again! We truly value your business and look forward to serving you in the future. Landmark Home Warranty

Aug. 17th, 2022

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Texas-Swan Las Vegas, NV

Seems to be a good company - professional, friendly, helpful - Cynthia F was a pleasure and will be assisting me in upgrading my policy when it comes time for renewal - Thanks, Landmark Home Warranty

1 year ago

Reply from Landmark Home Warranty

Dear Texas-Swan, Thank you so much for the 5 stars and providing such positive testimony regarding your customer service experiences with Landmark Home Warranty and Cynthia! Our utmost priority is to provide a level of service that exceeds your expectations, and it is always our distinct pleasure to assist you with all your home warranty and home services needs. We have shared your comments with Cynthia, and she truly appreciates the opportunity to assist you and was humbled by your commendation. On behalf the entire Landmark team, thank you again! We truly value your business and look forward to serving you in the future. Landmark Home Warranty

Aug. 4th, 2022

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Prince Stanley Pflugerville, TX

Purchased contract/renewed with Landmark today. Lori E was exceptional, walked me through the options, followed through and made the process very easy. Great Customer Experience!

1 year ago

Reply from Landmark Home Warranty

Dear Mr. Stanley, Thank you so much for the 5 stars regarding your customer service experiences with Landmark Home Warranty and Lori! Our utmost priority is to provide best-in-class service and peace of mind to our valued members and we sincerely appreciate the positive feedback. We agree! Lori is exceptional and your kind words really made her day. On behalf of the entire team, thank you for entrusting Landmark with all your home warranty and home services needs. We truly value your business and look forward to serving you in the future. Landmark Home Warranty

Jul. 28th, 2022

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Roger Allen Conway South Jordan, UT

Cynthia F was exceedingly professional and highly competent in the performance of her job duties. You should consider her a valuable asset to Landmark Home Warranty services.

1 year ago

Reply from Landmark Home Warranty

Dear Mr. Conway, Thank you for the 5 star review and sharing such positive remarks regarding your customer service experiences with Landmark Home Warranty and Cynthia! Your satisfaction and ensuring seamless interactions with friendly professionals is our constant pursuit, and we love to hear about your experience. We agree! Cynthia is exceptional, and your rave review really made her day. Thank you again for the opportunity! We truly value your business and look forward to serving you in the future. Landmark Home Warranty

Jul. 14th, 2022

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Cynthia Gonzales-Johnson Buda, TX

Landmark home warranty has always treated me with kindness and their customer service is impeccable. Cynthia helped me tremendously, and I appreciate the time that is taken to make sure I understand the questions I ask.

1 year ago

Reply from Landmark Home Warranty

Dear Ms. Gonzales-Johnson, Thank you so much for the 5 stars and providing such positive testimony regarding your customer service experiences with Landmark Home Warranty and Cynthia! Our utmost priority is to provide a level of service that exceeds your expectations, and it is always our distinct pleasure to assist you with all your home warranty and home services needs. We have shared your comments with Cynthia, and she truly appreciates the opportunity to assist you and was humbled by your commendation. On behalf the entire Landmark team, thank you again! We truly value your continued business and look forward to serving you in the future. Landmark Home Warranty

Jul. 14th, 2022

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Cindy Dallas, TX

CSR was really great to work with. Cynthia F sent me all I needed to determine which items I needed to add to upgrade my new contract. She was professional and pleasant to work with.

1 year ago

Reply from Landmark Home Warranty

Dear Cindy, Thank you so much for the 5 star review regarding your customer service experiences with Landmark Home Warranty! Customer satisfaction is our number one priority, and we sincerely appreciate your interest in all the wonderful services Landmark has to offer. Thank you again for choosing Landmark! We truly value your business and look forward to serving you in the future. Landmark Home Warranty

Jul. 5th, 2022

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Tumbleweed Portland, TX

I've been using them for 10 years after reading good reviews. I have a personal consultant, Chris S who is not only pleasant but very informative and makes me feel like I'm his most important customer.

1 year ago

Reply from Landmark Home Warranty

Dear Tumbleweed, Thank you so much for the 5 stars and providing such thoughtful testimony regarding your customer service experiences with Landmark Home Warranty and Chris! Your satisfaction is our number one priority, and it is always our most distinct pleasure to assist you and provide peace of mind. We agree! Chris goes above and beyond and loved having the opportunity to personally assist you. On behalf of the entire team, thank you again for entrusting Landmark with all your home warranty and home services needs! We truly value your loyal business and look forward to serving you again. Landmark Home Warranty

Jul. 1st, 2022

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Jayson Martin Phoenix, AZ

Every time I call for account support, they are always very helpful. Today I worked with Cynthia F, super fast phone call, took care of exactly what I needed. Many thanks Cynthia.

1 year ago

Reply from Landmark Home Warranty

Dear Mr. Martin, Thank you so much for the 5 star review and providing such positive remarks regarding your customer service experiences with Landmark Home Warranty and Cynthia! Your satisfaction and maintaining responsiveness when you experience a breakdown is our constant priority, and we appreciate your wonderful remarks. Answering your questions was extremely important to Cynthia, and she appreciated the opportunity to offer her personal assistance to you. On behalf of the entire team, thank you again! We truly value your business and look forward to serving you again. Landmark Home Warranty

May. 27th, 2022

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Kerryann Kelsaw Humble, TX

First off customer service is always fantastic. They are always responsive and very personable. I worked with Heidi on my last issue and she was awesome and fun to work with. For a second, I thought she was my real friend.

1 year ago

Reply from Landmark Home Warranty

Dear Ms. Kelsaw, Thank you so much for the 5 star review regarding your fantastic customer service experience with Landmark Home Warranty and Heidi ! Your satisfaction and maintaining responsiveness when you experience a breakdown is our constant priority, and we appreciate your wonderful remarks. We have also shared your rave review with Heidi, and they are extremely grateful for the positive recognition, and loved having the opportunity to personally assist you. On behalf of the entire Landmark team, thank you again! We truly value your continued business and look forward to serving you again. Landmark Home Warranty

May. 18th, 2022

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Thea Chester Tucson, AZ

The website is somewhat screwy, leading to confusion sometimes. Generally the service is OK Customer service tends to be good, except when the line is busy. I just had a very good conversation with Christopher S and he responded to several questions that I had.

1 year ago

Reply from Landmark Home Warranty

Dear Ms. Chester, Thank you for the 4 star review regarding your customer service experiences with Landmark Home Warranty! Answering your questions and maintaining responsiveness when you experience a breakdown is our constant priority and we sincerely appreciate the constructive feedback and opportunity to assist with all your home warranty and home services needs. Please know Christopher loved the positive feedback, and he enjoyed providing you with his personal assistance. On behalf of the entire Landmark team, thank you again! We truly value your continued business and look forward to serving you in the future. Landmark Home Warranty

May. 12th, 2022

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Dawn Carson Bastrop, TX

As long as you are in constant communication with the company things will typically be settled. I, thankfully, stay at home with kids, so I have the time to get matters figured out. I sometimes have to call many times to get all the info I need, but it's worth it to me to have repairs covered on my home.

2 years ago

Reply from Landmark Home Warranty

Dear Ms. Carson, Thank you for the 4 star review regarding your customer service experience with Landmark Home Warranty! Your satisfaction is our number one priority, and it is always our most distinct pleasure to assist you and provide peace of mind. Thank you again for the opportunity! We truly value your business and look forward to serving you in the future. Landmark Home Warranty

Apr. 20th, 2022

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Christine Beltran Park City, UT

I called Landmark to add coverage and I was able to speak to a live person in less than two minutes which is a miracle these days. Sarah M took care of my needs so quickly. I would definitely recommend!

2 years ago

Reply from Landmark Home Warranty

Dear Ms. Beltran, Thank you so much for the 5 star review and providing such wonderful remarks regarding your customer service experiences with Landmark Home Warranty and Sarah! Your satisfaction is our utmost priority and we love hearing about your experience, and always appreciate the opportunity to help. Sarah loved the positive feedback, and she enjoyed providing you with her personal assistance. Thank you again for choosing Landmark! We truly value your business and look forward to serving you in the future. Landmark Home Warranty

Apr. 13th, 2022

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Josephine Sorensen Phoenix, AZ

I have been using Landmark for a few years , and have been very happy with their service. Prices are fair, and it’s good to know my home is protected from unexpected repairs.

2 years ago

Reply from Landmark Home Warranty

Dear Ms. Sorensen, Thank you so much for the 5 star review and providing such positive feedback regarding your customer service experiences with Landmark Home Warranty over the last 6 years! Your satisfaction is our number one priority, and it is always our most distinct pleasure to assist you and provide peace of mind. On behalf the entire Landmark team, thank you again! We truly value your loyal business and look forward to serving you in the future. Landmark Home Warranty

Apr. 11th, 2022

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Vote 4 Pedro

I just enrolled with Landmark Home Warranty because my best friend recommended them to me. I called and Cynthia F helped me out with my quote and purchase, she was very helpful and patient with me.

2 years ago

Reply from Landmark Home Warranty

Dear Vote 4 Pedro, On behalf of the entire team, thank you so much for the 5 stars and providing such positive remarks regarding your customer service experience with Landmark Home Warranty and Cynthia! We are so happy that you found ease creating your warranty plan and we are pleased with the opportunity to assist with all your home warranty and home services needs. We agree! Cynthia is very helpful, and your kind words really made her day. Thank you again for choosing Landmark! We truly value your business and look forward to serving you in the future. Landmark Home Warranty

Mar. 25th, 2022

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Barbara Maisonet Nampa, ID

From start to finish, it took almost 3 months to get my dishwasher and have it installed. Completely unacceptable. The installation company you use is AWFUL. They canceled our original appointment without informed us (even though they said they did yet we have no record of an email or phone call from them) so when we called on our appointment day, we were told it had been canceled a month earlier. So, then we had to wait for the dishwasher to be shipped again. Once it was shipped, we were told it wouldn't be installed, even though I had paid to have it installed. They had to schedule a separate day (after the dishwasher was delivered) to have it installed. This installation company was combative and argumentative and it was NOT helpful in any way. Totally unacceptable.

2 years ago

Reply from Landmark Home Warranty

Dear Ms. Maisonet, Thank you for bringing this information to our attention and allowing Landmark the opportunity to review your situation firsthand. Your satisfaction is always our number one priority, and we sincerely apologize for the frustration. We have confirmed the dishwasher installation has been completed, and we have also left a voice message for you with our contact information if we may offer additional assistance. Thank you again for your consideration and allowing Landmark the opportunity to serve you. Landmark Home Warranty

Mar. 16th, 2022

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Laurie Lobert Houston, TX

My home repairs were completed as promised due to the support /expertise that I received from Marcus J. He was in contact with me through the whole process making sure the job was done right.

2 years ago

Reply from Landmark Home Warranty

Dear Ms. Lobert, Thank you so much for the 5 stars and sharing such wonderful testimony regarding your customer service experiences with Landmark Home Warranty and Marcus! Customer satisfaction is at the forefront of our priorities, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. We agree! Marcus goes above and beyond, and truly embodies the caliber of service Landmark strives to provide. Thank you again for the opportunity! We truly value your business and look forward to serving you in the future. Landmark Home Warranty

Jan. 31st, 2022

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Vincent Johnson

I called today for service and dealt with Deanna W in sales. She was amazing! Super helpful, polite, knowledgeable, and just a pleasure to talk to. Thank you Deanna Landmark is lucky to have you!!

2 years ago

Reply from Landmark Home Warranty

Dear Mr. Johnson, Thank you so much for the 5 star review regarding your amazing customer service experiences with Landmark Home Warranty and Deanna! Your satisfaction is our number one priority, and it is always our most distinct pleasure to assist and provide the peace of mind you deserve. We agree! Deanna is exceptional in performing her duties, and your rave review really made her day. On behalf the entire Landmark team, thank you again! We truly value your business and look forward to serving you in the future. Landmark Home Warranty

Jan. 26th, 2022

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Chetna

A good beginning as there was no fuss or pressure to make our balance payment. Thank you Sales Advisor Sarah for your support. I wish to highly recommend Landmark in future too! Looks the best Home Warranty decision to me.

2 years ago Edited January 6, 2022

Reply from Landmark Home Warranty

Dear Chetna, Thank you so much for the 5 stars and sharing such wonderful testimony regarding your customer service experiences with Landmark Home Warranty and Sarah! Customer satisfaction is at the forefront of our priorities, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. We agree! Sarah goes above and beyond, and truly embodies the caliber of service Landmark strives to provide. Thank you again for the opportunity! We truly value your business and look forward to serving you in the future. Landmark Home Warranty

Jan. 14th, 2022

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Julisia Perry Houston, TX

Cynthia F was excellent! This process was painless and informative as she carefully explained the service plans. I look forward to begin my stay with Landmark warranty home services.

2 years ago

Reply from Landmark Home Warranty

Dear Ms. Perry, On behalf of the entire team, thank you so much for the 5 stars and providing such positive feedback regarding your customer service experience with Landmark Home Warranty and Cynthia F! Customer satisfaction is our utmost priority, and we appreciate that you have chosen Landmark for all your home services and home warranty needs. Thank you again! We truly value your business and look forward to serving you in the future. Landmark Home Warranty

Jan. 10th, 2022

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Tamara Higgins Sherman, TX

Christopher S was very knowledgeable, helpful and timely in his responses. He helped me get my home warranty renewed in a matter of minutes with a discount that I was unaware of. Thank you Chris!

2 years ago

Reply from Landmark Home Warranty

Dear Ms. Higgins, Thank you so much for the 5 star review regarding your excellent customer service experiences with Landmark Home Warranty and Chris! We are so happy that you found ease renewing your warranty plan and we are pleased with the opportunity to assist with all your home warranty and home services needs. We agree! Christopher goes above and beyond, and truly embodies the caliber of service Landmark strives to provide. On behalf the entire Landmark team, thank you again! We truly value your business and look forward to serving you in the future. Landmark Home Warranty

Nov. 23rd, 2021

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T Richardson Star, ID

Had a few questions so I called in before renewal. Sarah M was very helpful and talked to both my husband and I and answered our questions. She was great!!!! Thanks Sarah!!

2 years ago

Reply from Landmark Home Warranty

Dear T Richardson, Thank you so much for the 5 star review and providing such wonderful remarks regarding your customer service experiences with Landmark Home Warranty and Sarah! Our top priority is your complete satisfaction and to make the process easy and hassle free, and we are happy to know how well the warranty process has worked for you. Please know Sarah loved the positive feedback, and enjoyed providing you with her personal assistance. Thank you again for choosing Landmark! We truly value your business and look forward to serving you in the future. Landmark Home Warranty

Oct. 14th, 2021

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Eric Olenslager Eagle Mountain, UT

Landmark Home Warranty has treated me well as a customer and have my recommendation. Christopher S and Marc D in particular have been very helpful and provide great customer service.

2 years ago

Reply from Landmark Home Warranty

Dear Mr. Olenslager, Thank you so much for taking the time to write a review regarding your excellent customer service experiences with Landmark Home Warranty, Christopher, and Marc! We strive to provide the most comprehensive coverage in the industry and best-in-class service, and we are ecstatic that you have chosen Landmark as your home warranty provider over the last 2 years. We have also shared your rave review with Christopher and Marc, and they are extremely grateful for the positive recognition, and loved having the opportunity to personally assist you. Thank you again for the opportunity! We truly value your business and recommendation look forward to serving you in the future. Landmark Home Warranty

Oct. 13th, 2021

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Staci Ellis

Scott P Is absolutely amazing! My mother recommended the company and Scott explained everything in great detail so that I felt super comfortable with the coverage that I purchased for my home.

2 years ago

Reply from Landmark Home Warranty

Dear Ms. Ellis, Thank you so much for the 5 star review regarding your customer service experiences with Landmark Home Warranty and Scott! We strive to provide the most comprehensive coverage in the industry and best-in-class service, and we are ecstatic that you have chosen Landmark as your home warranty provider. We agree! Scott is very helpful, and your positive feedback and kind words really made his day. Thank you again for choosing Landmark! We truly value your business and look forward to serving you in the future. Landmark Home Warranty

Sep. 18th, 2021

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Spencer Cottle Orem, UT

Landmark has been excellent to work with! I purchased a home and had to replace the water heater and get my AC unit checked within the first year. They were so great to work with I renewed for another year. Thank you!

2 years ago Edited January 5, 2022

Reply from Landmark Home Warranty

Dear Mr. Cottle, Thank you so much for the 5 star review and providing such positive remarks regarding your customer service experiences with Landmark Home Warranty! Your satisfaction is our utmost priority, and it is always our distinct pleasure to assist you with all your home warranty needs. Thank you again! We truly value your business and look forward to serving you in the future. Landmark Home Warranty

Sep. 14th, 2021

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Anna Bennett Phoenix, AZ

Spoke to Paul C this morning, he was so helpful, answered all my questions, I have never had such excellent customer service with any company, he is an asset to your company, Thank you

2 years ago

Reply from Landmark Home Warranty

Dear Ms. Bennett, Thank you so much for the 5 star review regarding your excellent customer service experiences with Landmark Home Warranty and Paul! Answering your questions and ensuring a seamless plan renewal is our constant pursuit, and we love to hear about your wonderful experience. We agree! Paul is exceptional in performing his duties, and your rave review really made his day. On behalf of the entire Landmark team, thank you again! We truly value your continued business and look forward to serving you in the future. Landmark Home Warranty

Sep. 8th, 2021

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Lee Wille Pinetop-Lakeside, AZ

Our experience has been mixed. The class action suit on air conditioner repair didn't help. And the attitude seems to have changed from "We're going to fix it" to "We'll find a way to get out of this if we can." We own multiple properties that have been insured and serviced by Landmark, or companies that it owns, and we wish things would be better.

2 years ago

Reply from Landmark Home Warranty

Dear Mr. Wille, Thank you for taking the time to submit a review and provide important feedback regarding your customer service experiences with Landmark Home Warranty. Our top priority is your complete satisfaction while offering comprehensive coverage and quality service, and we appreciate the opportunity to serve as your home warranty provider. We are also committed to restoring your faith in the wonderful services Landmark has to offer and excited to continue to assist you for the renewed term. On behalf of the entire team, thank you for the opportunity. We truly value your business and look forward to serving you again. Landmark Home Warranty

Sep. 3rd, 2021

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Mary Jane Garcia Portland, TX

Cynthia F answered all my questions & was very professional . She did an excellent job addressing all my questions & concerns. I am excited about having Landmark be my Home Warranty Company. Thanks! 😊

2 years ago

Reply from Landmark Home Warranty

Dear Ms. Garcia, Thank you so much for the 5 star review and providing such thoughtful testimony regarding your customer service experience with Landmark Home Warranty! We are so happy that you found ease creating your warranty plan and we are overjoyed with the opportunity to assist with all your home warranty and home services needs. We agree! Cynthia goes above and beyond, and truly embodies the caliber of service Landmark strives to provide. Thank you again for the opportunity! We truly value your business and look forward to serving you in the future. Landmark Home Warranty

Aug. 31st, 2021

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Fred Alles Layton, UT

Cynthia F was exceptionally helpful in getting my new coverage identified for the next year. She was very informative about options and made sure I knew what all the coverage meant, etc. Thanks Cynthia!!

2 years ago

Reply from Landmark Home Warranty

Dear Mr. Alles, Thank you so much for the 5 star review regarding your exceptional customer service experiences with Landmark Home Warranty and Cynthia! Your satisfaction is our number one priority, and it is always our most distinct pleasure to assist and provide the peace of mind you deserve. Please know Cynthia loved the positive feedback, and she enjoyed providing you with her personal assistance. Thank you again for choosing Landmark! We truly value your continued business and look forward to serving you in the future. Landmark Home Warranty

Aug. 9th, 2021

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Judie Ivancovich Austin, TX

I just renewed my home warranty with Alexander J. He was knowledgable, professional and took the time to answer all of my questions - he was great! The entire process took less than 10 minutes - which made it easy!

2 years ago

Reply from Landmark Home Warranty

Dear Ms. Ivancovich, Thank you so much for the 5 star review and sharing such thoughtful testimony regarding your customer service experiences with Landmark Home Warranty and Alexander! We are so happy that you found ease renewing your warranty plan and really appreciate the opportunity to assist with all your home warranty and home service needs. We agree! Alexander goes out of his way to provide excellent customer service, and your kind words truly made his day. On behalf of the entire Landmark team, thank you again! We sincerely value your business and look forward to serving you in the future. Landmark Home Warranty

Jul. 16th, 2021